The Cisco Smart Net Total Care™ service provides you with secure, automated visibility into the Cisco products that are on your network. It helps you manage risk to business continuity, increase operational efficiency, and resolve problems quickly. There are many customizable screens and reports that you can configure in order to show only the information that you need, the way that you want to see it. The screens and reports can be printed, saved, or exported to other applications for further analysis or integration into your workflow.

The sections that follow describe the various reports and screens that are available for each role-based task.

Service Coverage Management

These screens and reports are used in order to manage service coverage:

• All Contracts – Displays a list of your company’s Cisco support contracts with coverage details.
• Contracts Management – Provides extensive information and insights about service coverage that includes gaps, contracts due for renewal, and Last Date of Support (LDoS).
• Covered/Not Covered – Outlines the devices that do not have support contracts, those devices that do have support contracts, and the associated service levels.
• Device with Multiple Contracts – Shows the devices that are covered by multiple contracts.
• Expiring Device Coverage – Lists the contracts that will expire within the next 12-month period, and the devices whose coverage end date is imminent.

Alerts Management

These screens and reports are used in order to manage alerts:

• All PSIRTs – Lists the Product Security Incident Response Team (PSIRT) security alerts that are relevant to the devices that are in your network.
• All Hardware Alerts/All Software Alerts – Lists the hardware and software alerts for the devices and software within your network, along with links to detailed information and remediation.
• All Field Notices – Details relevant Field Notice (FN) information and provides links to detailed information and remediation.
• Active Alerts Summary – This dashboard report describes the alerts that are active in your network.
• Product Alerts Delta – Identifies the alerts from a specific period of time.

Product Lifecycle Management

These screens and reports are used in order to manage product lifecycles:

• Last Date of Support (LDoS) – This dashboard report lists the items in your network that are near or past the LDoS.
• Inventory Summary – Outlines the comprehensive information for the chassis, cards, and other devices that are in your network.
• Inventory Collection Delta – Describes the changes to your network, which include the adds, deletes, and moves (such as IP address changes) between two points in time.
• All Equipment – Lists the additional items that are associated with inventory devices, such as fans, power supplies, modules, and cards. The software type and version for each item are also provided.

Note: Some additional reports and screens show the lifecycle information, such as the items that are not field replaceable, and inventory by site.

Incident Management

These screens and reports are used in order to manage incidents:

• Custom Inventory – Provides the device details such as Serial Number (SN), product ID, and the configuration and service contract coverage information that correspond. This includes the software type, version number, and both the summarized and detailed product alert information.
• All Support Cases for Past 90 Days – Lists the recent support cases by device.