Configure Missed Call Indicator on a Cisco IP Phone 7800 or 8800 Series Multiplatform Phone

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Updated:December 10, 2018
Document ID:SMB5668

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Configure Missed Call Indicator on a Cisco IP Phone 7800 or 8800 Series Multiplatform Phone

Objective

The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones comprise a set of full-featured Voice-over-Internet Protocol (VoIP) phones that provide voice communication over an IP network. The phones provide all the features of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, and conference calling. The Cisco IP Phone 8800 Series Multiplatform Phones are targeted for solutions that are centered on third-party Session Initiation Protocol (SIP)-based IP Private Branch Exchange (PBX).

The Cisco IP Phone 7800 and 8800 Series Multiplatform Phones allow you to configure the handset LED indicator if you miss a call. If your phone is neither on hold or in a call, and a call is missed, a Missed Call icon would appear on the Graphical User Interface (GUI) of your phone and the handset LED indicator will turn on. You have to interact with the phone through pressing the button or lifting the handset to turn the handset LED off.

This article provides instructions on how to configure the missed call indicator through the web-based utility of your Cisco IP Phone 7800 and 8800 Series Multiplatform Phone.

Applicable Devices

  • 7800 Series
  • 8800 Series

Software Version

  • 11.0.1

Configure Missed Call Indicator

Voicemail and Missed Call Indicator Behavior

By default, the Handset LED indicator is configured to turn on once the IP Phone receives a voicemail. You can configure your phone to perform the same behavior on a missed call.

Note: The IP Phones may vary according to the exact model of your device. In this example, Cisco 8861 IP Phone is displayed.

If Voicemail and Missed Call is configured, the IP Phone WILL:
  • Turn on its Handset LED when a missed call comes in.
  • Turn off its Handset LED when configuration is changed to Voicemail.
  • Turn off its Handset LED if the extension is not registered, or no longer on the phone.
  • Retain its LED status over reboots.

If Voicemail and Missed Call is configured, the IP Phone will NOT:

  • Turn off its Handset LED if there is a pending voicemail.
  • Turn off its Handset LED if there is a pending missing call.
  • Turn off its Handset LED if someone answers a voicemail from another device while there is still a pending missed call.
  • Turn off its Handset LED when someone interacts with another phone on a shared line while there is a missed call indication.
  • Turn on Handset LED if a phone is set to not log missed calls. The LED will remain on until next interaction.

Voicemail Behavior Chart

  Starting State 

 Event 

 LED Status  

 To Turn LED Off  

No Voicemail

No Missed Call

Call is missed and not in call or on hold

LED Off

-

No Voicemail

No Missed Call

Voicemail comes in

LED On

Answer Voicemail

Voicemail

Call is missed and not in call or on hold

LED On

Answer Voicemail

Missed Call

Voicemail comes in

LED On

Answer Voicemail

No Voicemail

No Missed Call

No event

LED Off

-

Missed Call and Voicemail Behavior Chart

 Starting State 

 Event 

 LED Status 

 To Turn LED Off 

No Voicemail

No Missed Call

Call is missed and not in call or on hold

LED On

Interact with device manually

No Voicemail

No Missed Call

Voicemail comes in

LED On

Answer Voicemail

Voicemail

Call is missed and not in call or on hold

LED On

Interact with Phone and Answer Voicemail

Missed Call

Voicemail comes in

LED On

Interact with Phone and Answer Voicemail

No Voicemail

No Missed Call

No event

LED Off

-

Configure Missed Call Indicator

Step 1. Log in to the web-based utility of your IP Phone.

Note: To learn how to configure the password on your 7800 or 8800 Series Multiplatform Phone, click here.

Step 2. Click Voice.

Note: Available options may vary according to the exact model of your device. In this example, Cisco 8861 IP Phone is used.

Step 3. Click User.

Step 4. In the Supplementary Services area, choose Voicemail, Missed Call from the Handset LED Alert drop-down list. This option is disabled by default.

Step 5. Click Submit All Changes.

Step 6. (Optional) To verify the configured missed call indicator, dial the number of your IP Phone using another IP Phone and do not answer the call. The handset LED should turn on.

Note: In this example, the Cisco 8861 IP Phone with extension number 704 has three missed calls.

You should now have successfully configured the missed call indicator on your Cisco IP Phone 8800 Series Multiplatform Phone through the web-based utility.

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