Get to Know the Cisco IP Phone 8800 Series Multiplatform Phones

Available Languages

Download Options

  • PDF     (371.9 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (337.9 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (382.7 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:August 23, 2017
Document ID:SMB5631

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Get to Know the Cisco IP Phone 8800 Series Multiplatform Phones

Introduction

The Cisco IP Phone 8800 Series Multiplatform Phones are based on the same hardware as Cisco enterprise phones but have different software as it supports 3rd Party Call Control (3PCC). These models support most features of Cisco SPA phones with refreshed ID and enhanced user experience.

The cost-effective Cisco IP Phone 8800 Series Multiplatform Phones is ideal for small to large enterprises seeking high-quality, full-featured Voice over Internet Protocol (VoIP) communications. These IP Phones are a great fit for customers who use traditional analog or digital phones today and want to advance to a Cisco IP Phone system, whether deployed on-premises, from the cloud, or in hybrid configurations. It is also ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.

This article showcases the features and benefits of the Cisco IP Phone 8800 Series Multiplatform Phones. 

Note: To know the comparison among the Cisco IP Phone 8800 Series, click here.

Applicable Devices

  • CP-8841
  • CP-8851
  • CP-8861

Product Features

  • Flexible deployment options with on-premises, hosted and cloud with Cisco Spark, along with third party call control
  • Cisco Expressway for remote worker single sign-on access without a Virtual Private Network (VPN) client
  • Fully programmable line keys
  • Multi-call per-line appearance feature
  • Tri-color LEDs for line keys
  • Fixed function keys for a solid user experience
  • Volume-control toggle providing easy decibel-level adjustment of the handset, monitor speaker, and ringer
  • High-resolution grayscale displays and softkeys
  • Conferencing, messaging, directory keys, and a two-way navigation
  • Integrated IEEE switches to reduce installation costs and clutter at the desktop
  • Wireless feature on the Cisco IP Phone 8861 model
  • Key Expansion Module (KEM) Support
  • Integrated Bluetooth

Product Views

Front Panel View

The front panel shows the LED display, handset, programmable line keys, softkeys, number pad, navigation, and common phone task buttons such as the directory, volume, mute, conference, transfer, hold, applications, messages, speakerphone, and headset, exit, and end call.

Cisco IP Phone 8861

This model, together with the Cisco IP Phone 8841 and Cisco IP Phone 8851, are similar. The main physical differences are that the Cisco IP Phone 8841 has no USB port while the Cisco IP Phone 8851 has a single USB port and the Cisco IP Phone 8861 has two ports, one for KEM and one for USB charging.

Back Panel View

The back panel shows a number of ports such as the 48VDC, Network, Access, Auxiliary, handset and headset; and slots for the phone stand. It also shows the USB ports for charging and the Key Expansion Module.

Cisco IP Phone 8841

Cisco IP Phone 8851

Cisco IP Phone 8861

Package Contents

a)  b) 

c)     d) 

e) 

a) Cisco IP Phone 8841 or Cisco IP Phone 8851 or Cisco IP Phone 8861

b) Ethernet cable

c) Phone stand

d) Handset cord

e) Handset

Minimum Requirements

  • A switch or router that has PoE support, PoE injector, or AC power adapter
  • Java-enabled web browser for the web-based configuration

Default Settings

Parameter Default Value
Username cisco
Password cisco
LAN IP Address Assigned by the DHCP Server
Fallback LAN IP 192.168.1.240
Subnetwork Mask 255.255.255.0

Technical Details

These LEDs and icons indicate the status of the device depending on what state they are in.

Task Buttons

Place a Call Go off-hook before or after dialing a number.
Redial a number Press Redial.
Switch to handset during a call Pick up the handset.
Switch to speaker or headset during a call Press   or  , then hang up the handset.
Mute and un-mute a call Press the   button.
View call history Press   > Call History.
Hold and resume a call Press  to put a call on hold, and press it again to resume the call. 
Transfer a call to new number Press , enter the number, then press it again.
Place an intercom call Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.
Start a standard conference call Press , dial the participant, then press the button again.
Silence the ring for an incoming call Press the Volume button down once.
 

Line Buttons

Red, flashing Remote line on hold.
Red, steady Remote line in use (shared line or line status)
Amber, flashing Incoming call or reverting call.
Amber, steady Privacy in use, one-way intercom, Do Not Disturb (DND) Active or logged into a Hunt Group.
Green, flashing Held Call
Green, steady good morning
Active call or two-way intercom call.
 

Softkeys

All Calls Lists all missed, placed, and received calls.
Answer Answer an incoming call.
Apply Confirm a selection.
Call Initiate a call.
Callback Receive a notification when a busy extension becomes available.
Cancel Cancel an action or exit a screen without applying changes.
Clear Clear all values.
Delete Delete an entry.
Del Call Delete a call from Call History.
Details Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.
Dial a selected number.
Divert Send or redirect a call to voicemail or to a predetermined phone number.
Edit Modify the highlighted entry.

Phone Screen Icons

Off-hook
On-hook
Connected call
Incoming call
Missed call
Received call
Placed call
Call on hold/ resume call
 

Feature Icons

Message waiting
Shared line in use
Speed dial line 
Line Status indicator-monitored line is in-use
Line Status indicator-monitored line is idle
Line Status indicator-monitored line is ringing
Line Status indicator-monitored line is in do not disturb (DND)
 

Phone Keypad Characters

One (1) / . @ : ; = ? - _ & %
Two (2) a b c A B C
Three (3) d e f D E F
Four (4) g h i G H I
Five (5) j k l J K L
Six (6) m n o M N O
Seven (7) p q r s P Q R S
Eight (8) t u v T U V
Nine (9) w x y z W X Y Z
Zero (0) (space) , ! ^ ' " |
Asterisk (*) + ~ ` < >
Pound (#) $ £ ◻ \ ( ) { } [ ]

Related Contents

 

Revision History

Revision Publish Date Comments
1.0
12-Dec-2018
Initial Release

Was this Document Helpful?

FeedbackFeedback

Contact Cisco