Objective

The Cisco IP Phone 8800 Series Multiplatform Phones allow you to pair your mobile device such as phone or tablet through Bluetooth. This connection allows you to make and answer phone calls on either the mobile device or the IP Phone. This ability to use the mobile line on your IP phone is called Intelligent Proximity.

Note: To learn how to configure a mobile device on your IP Phone, click here.

After configuring your mobile device, your IP phone displays an additional phone line with your mobile phone number. You can then make, receive, and move calls from your mobile phone through your IP Phone. You can also view signal strength and battery level of the mobile device on your IP Phone.

If you have both a Bluetooth headset and a mobile device connected, you cannot use the Bluetooth headset to answer the audio from the mobile device.

This article provides instructions on how to manage mobile calls on your Cisco IP Phone 8800 Series Multiplatform Phone.

Applicable Devices

- 8800 Series

Software Version

- 11.0.1 — 8851, 8861

Manage Mobile Calls on the IP Phone

After configuring the mobile device on your IP Phone, you can immediately perform the following:

Answer an Incoming Call

Make an Outgoing Call

Hold an Active Call

Turn on DND while on Active Call

Manage Audio while on Active Call

Once your mobile line receives an incoming call, the IP Phone will play the same ringtone used on your mobile device.

Answer an Incoming Call

Step 1. To answer an incoming mobile call on your IP Phone, press the Answer softkey. Otherwise, press the Decline softkey.

Note: Available options may vary according to the exact model of your device. In this example, an iPhone6s mobile phone is configured with Cisco 8851 IP Phone.

Step 2. To end an answered call, press the End call softkey.

You should now have successfully answered an incoming mobile call through your Cisco IP Phone 8800 Series Multiplatform Phone.

Make an Outgoing Call

Step 1. Press the mobile device extension softkey on your IP Phone.

The Graphical User Interface (GUI) of the IP Phone will display the Recents tab that contains the most recent calls made or received on the mobile line.

Step 2. Enter the number of the number that you want to call or choose a number from the Recents list.

Note: In this example, 19177224690 is entered. If you have saved the mobile contacts on your IP Phone, the registered contact name Jane should appear. To learn how to manage the mobile contacts on your IP Phone, click here.

Step 3. Press the Call softkey.

You should now be able to make an outgoing mobile call through your Cisco IP Phone 8800 Series Multiplatform Phone.

Hold an Active Call

Step 1. To hold an active call, press the Hold softkey.

Step 2. Once the call is put on hold, the Hold softkey will be replaced with Resume and a pause icon will be displayed. To resume the call, press the Resume softkey.

You should now have successfully held and resumed a call on your Cisco IP Phone 8800 Series Multiplatform Phone.

Turn on DND while on Active Call

Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if configured.

When you turn on DND, it affects all lines on your phone. However, you will always receive intercom and emergency calls, even when DND is turned on.

Step 1. To turn on DND while on an active call, press the DND softkey.

Step 2. (Optional) To turn off DND, press the Clr DND softkey.

Note: If DND is not turned off even after the call ended, a Do not disturb banner will be displayed on the GUI of the IP Phone.

You should now have successfully turned on DND while on an active call on your Cisco IP Phone 8800 Series Multiplatform Phone.

Manage Audio while on Active Call

After pairing your mobile device with your IP Phone, you can use either the IP Phone or your mobile phone to answer or receive calls on your mobile line. You can also move or swap the audio while on an active call. To learn how to manage the audio while on an active call, click here.

You should now have successfully managed the mobile calls on your Cisco IP Phone 8800 Series Multiplatform Phone.