Cisco Unified Communication Domain Manager (CUCDM) Platform Password Recovery

Introduction

This document describes how to reset the Cisco UCDM platform password if you forget the password and you are not able to access the CLI via platform user.

Password Recovery Procedure

This section describes the Cisco UDCM Password Recovery Procedure.

Note: This procedure is applicable only to CUCDM 10.1.x and 10.6  GRUB version 1.99-21ubuntu3.17 and 3.18.

1. Disable connections, if possible, by way of disabling network. This ensures that transactions are not lost.
2. Log in to VMWare and choose the Cisco UCDM Virtual Machine (VM).
3. Right-click the VM and choose Edit Settings.
4. Click the Options tab, choose Boot Options and check the check box in the Force BIOS Setup section. The next time the virtual machine boots, force entry into the BIOS.

   

5. Open the Cisco UCDM display (Launch Virtual Machine Console).
6. Click the reboot button (Restart Guest).
7. The VM enters in BIOS and exits from the BIOS without making any changes. (The next step needs to be performed quickly before the system boot).
8. Press e on the Grub boot console.

   

9. Navigate to the second to the last line, which starts with linux.

   

10. Navigate to the end of the line to 'init=/bin/bash' as shown in this image.

    

11. Press Ctrl-X in order to boot the system.
12. Enter mount -o remount,rw / once the system has booted.

    

13. Enter passwd platform and enter a new password for the system.

    

14. Type sync in order to force a file system sync.

    

15. Type exit and then power off and on the VM.
16. When the system boots, choose Ubuntu, with Linux 3.2.0-70- virtual.

    

You can now log in as platform user with the password set in step number 13.