CUAC - CUCM Compatibility Matrix

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Updated:May 17, 2018
Document ID:118861

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    Introduction

    This document describes the compatibility between different Cisco Unified Attendant Console (CUAC) versions (Business, Department, Enterprise, Premium, and Advanced) with Cisco Unified Communications Manager (CUCM). It does not provide information in regards to installation. Refer to the Release Notes and Install Guide in order to learn about all the requirements before server installation.

    Prerequisites

    Requirements

    Cisco recommends that you have knowledge of CUCM and CUAC.

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Naming Conventions

    • CUCM - Cisco Unified Communications Manager
    • CUBAC - Cisco Unified Business Attendant Console
    • CUDAC - Cisco Unified Department Attendant Console
    • CUEAC - Cisco Unified Enterprise Attendant Console
    • CUPAC - Cisco Unified Premium Attendant Console
    • CUACA - Cisco Unified Attendant Console Advanced Edition

    How to Use the Matrix

    Look for the CUCM version on the X-axis in the table. Check the Y-axis for the compatible CUAC version. In the tables X means supported.

    CUAC Compatibility with CUCM Version 4.3 to Version 7.0

    CUCM >>>>>
    CUBAC / CUDAC
    CUEAC
    CUPAC
    4.3
    5.1
    6.O
    6.1
    6.1.2
    6.1.3
    7.O
    2.0.0.11
    X
    X
    X
    X
    X
    		  
    X
    2.0.1.14
    X
    X
    X
    X
    X
    		  
    X
    3.0.0.2
    		   
    X
    X
    X
    		  
    X
    3.0.1.4
    		   
    X
    X
    X
    X
    X
    3.1.1.5
    3.1.1.5
    		   
    X
    X
    X
    X
    X
    3.1.1.8
    3.1.1.8
    		   
    X
    X
    X
    X
    X
    3.1.1.10
    3.1.1.10
    		   
    X
    X
    X
    X
    X
    8.0.0.5
    8.0.0.5
    		           
    X
    8.0.3.9
    8.0.3.9
    		           
    X
    8.5.1.5
    8.5.1.5
    		             
    8.6.1.9
    8.6.1.9
    		             
    8.6.2.11
    8.6.2.11
    		             
    8.6.2.20
    8.6.2.20
    		             
    9.0.1.10
    9.0.1.10
    9.0.1.10
    		              
    9.0.1.20
    9.0.1.20
    9.0.1.20
    		              
    9.1.1.10
    9.1.1.10
    9.1.1.10
    		              
    9.1.1.20
    9.1.1.20
    9.1.1.20
    		              

    Notes: Cisco Unified Department Attendant Console was discontinued after Version 9.1.1.20. After the release of Version 9.1.1.20, the Business, Enterprise, and Premium editions were replaced by CUACA.

    CUAC Compatibility with CUCM Version 7.1 to Version 8.0(3)

    CUCM >>>>>
    CUBAC / CUDAC
    CUEAC
    CUPAC
    7.1
    7.1(2)
    7.1(3)
    7.1(5)
    8.O
    8.0(2)
    8.0(3)
    2.0.0.11
    		             
    2.0.1.14
    X
    		            
    3.0.0.2
    		             
    3.0.1.4
    X
    		            
    3.1.1.5
    3.1.1.5
    X
    X
    X
    		        
    3.1.1.8
    3.1.1.8
    X
    X
    X
    		        
    3.1.1.10
    3.1.1.10
    X
    X
    X
    		        
    8.0.0.5
    8.0.0.5
    X
    X
    X
    		  
    X
    		    
    8.0.3.9
    8.0.3.9
    X
    X
    X
    X
    X
    		    
    8.5.1.5
    8.5.1.5
    		     
    X
    X
    X
    		  
    8.6.1.9
    8.6.1.9
    		     
    X
    X
    X
    		  
    8.6.2.11
    8.6.2.11
    		     
    X
    X
    X
    		  
    8.6.2.20
    8.6.2.20
    		     
    X
    X
    X
    		  
    9.0.1.10
    9.0.1.10
    9.0.1.10
    		        
    X
    X
    X
    9.0.1.20
    9.0.1.20
    9.0.1.20
    		        
    X
    X
    X
    9.1.1.10
    9.1.1.10
    9.1.1.10
    		      
    X
    X
    X
    X
    9.1.1.20
    9.1.1.20
    9.1.1.20
    		      
    X
    X
    X
    X

    Notes: Cisco Unified Department Attendant Console was discontinued after Version 9.1.1.20. After the release of Version 9.1.1.20, the Business, Enterprise, and Premium editions were replaced by CUACA.

    CUAC Compatibility with CUCM Version 8.5 to Version 9.1(2)

    CUCM >>>>>
    CUBAC / CUDAC CUEAC CUPAC
    8.5
    8.6
    9.0.1
    9.1(1)
    9.1(2)
    2.0.0.11          
    2.0.1.14          
    3.0.0.2          
    3.0.1.4          
    3.1.1.5 3.1.1.5          
    3.1.1.8 3.1.1.8          
    3.1.1.10 3.1.1.10          
    8.0.0.5 8.0.0.5          
    8.0.3.9 8.0.3.9          
    8.5.1.5 8.5.1.5
    X
    		        
    8.6.1.9 8.6.1.9
    X
    X
    		      
    8.6.2.11 8.6.2.11
    X
    X
    		      
    8.6.2.20 8.6.2.20
    X
    X
    		      
    9.0.1.10 9.0.1.10 9.0.1.10
    X
    X
    X
    		    
    9.0.1.20 9.0.1.20 9.0.1.20
    X
    X
    X
    X
    		  
    9.1.1.10 9.1.1.10 9.1.1.10
    X
    X
    X
    X
    X
    9.1.1.20 9.1.1.20 9.1.1.20
    X
    X
    X
    X
    X

    Notes: Cisco Unified Department Attendant Console was discontinued after Version 9.1.1.20. After the release of Version 9.1.1.20, the Business, Enterprise, and Premium editions were replaced by CUACA.

    CUAC Advanced Compatibility with CUCM

    CUCM >>>>>      
    CUACA
    7.1(5)*
    8.X
    9.X
    10.0(1)
    10.5(1)
    10.5(2)
    11.0.x
    11.5.x
    12.0.1
    10.0.1.10
    X
    X
    X
    X
    		          
    10.5.1
    X
    X
    X
    X
    X
    		        
    10.5.2
    X
    X
    X
    X
    X
    X
    X
    		    
    11.0.1    
    X
    X
    X
    X
    		 X X
    11.0.2    
    X
    X
    X
    X
    		 X X X
    12.0.2        
    X**
    X**
    		 X** X*** X

    * 32-bit TSP is supported throughout but 64-bit is supported only in conjunction to some CUCM versions, please check respective CUAC-Advance Administration and Installation guide for more information.

    ** Supported only on OS Windows 2012 (R2) - 64 Bit

    *** CUCM version should be 11.5 (1.13032-4) or later.

    Notes: Microsoft Windows 10 for Cisco Unified Attendant Console Advanced client is supported on CUAC 11.0.1 and onwards.

    TAC Authored

    Contributed by Cisco Engineers

    • Alok Singh
      Cisco TAC Engineer
    • Manjunath Sheregar
      Cisco TAC Engineer

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