CUCM Network based Recording for Mobile Agents
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Contents
Introduction
This document describes Network Based Recording’s (NBR) different scenarios and it's troubleshoot.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Cisco Unified Communications Manager (CUCM) version 10.0(1) or later
- Phone-based recording architecture
- Network based recording architecture
Components Used
The information in this document is based on these software and hardware versions:
- Cisco Call Manager version 10.5
- Customer Voice Portal ( CVP ) version 10.5
- Cisco Unified Contact Center Express (UCCE ) 10.5(2)
- Gateway 3925E 15.3(3)M
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Background Information
Network based recording is available as of CUCM, Release 10.0(1) and allows you to use the gateway to record calls.
The feature allows to record calls regardless of device, location, or geography such as calls extended off-network to mobile and home office phones. It automatically selects the right media source based on call flow and call participants.
It is important to understand that:
- SIP signalization is from CUCM to CUBE and from CUCM to the recording server.
- There is no direct SIP signaling between the recording server and CUBE.
- CUBE is responsible for forking the RTP stream to the recording server.
- The recorded endpoint on CUCM does not need to support Built in Bridge (BiB).
CUCM uses HTTP to initiate the call recording request to the Cisco Unified Communications (UC) Services API on CUBE. The Cisco Unified Communications (UC) Services API provides a unified web service interface for the different services in IOS gateway. One of those services is the Extended Media Forking (XMF) provider that allows applications to monitor calls and trigger media forking on Real-time Transport Protocol (RTP) and Secure RTP calls.
How Mobile Agents Work
- Caller A on Communication manager express (CME) dials B, which points to Gateway (GW). GW dial peer points to Customer Voice Portal (CVP).
- CVP sends a route request to Intelligent Contact Manager (ICM), and ICM returns the Mobile Agent label, which is Local CTI port (LCP port ) Dialed Number (DN).
- CVP sends invite to CUCM. While the LCP port rings, the JTAPI Gateway (JGW) instructs CUCM to call agent phone from Remote CTI port (RCP ) DN .
- Once the agent answers, the agent leg is connected to Music-on-Hold (MoH).
- JGW instructs CUCM to answer the inbound call that rings on the LCP port.
- Once the LCP leg is connected, JGW instructs CUCM to retrieve the agent leg.
- JGW passes on the Real-Time Transport Protocol (RTP) IP address/port details from the customer leg to the agent leg and vice versa.
- CUCM bridges the two legs and establishes the RTP path between the agent and the customer.
How Recording Works in Case of Mobile Agent
- In case of Mobile Agents, recording can be enabled either on LCP Port or RCP port.
- Once call is connected on LCP or RCP and recording is enabled , CUCM sends 2 Invite to recording Server for near end and far end device.
- Once signaling is completed for the near end device and the far end Device SDL HTTP request is sent to the gateway to instruct it to Start recording.
UCCE Deployment With CUSP ( Proxy Server )
With UCCE deployed with CVP and CUSP with the so-called comprehensive model, there are no SIP trunks between CUCM and the CUBE(s). All communication between CUBE and CUCM goes via a single SIP trunk to CUSP.
CUCM needs a way to know from which CUBE the call is coming, so that it knows where to send the recording requests. This is achieved by sending the request back to the destination IP of the incoming SIP trunk that was used for the call. However, if CUCM sends the API request back to CUSP nothing will happen. To work around this limitation in environments with CUSP, the following CUCM configuration needs to be implemented:
- Create dummy SIP trunks to each CUBE. This trunks will not be used to route any calls!
- Re-classify the incoming calls on the CUSP SIP trunk to the correct dummy CUBE trunk using the Call-Info header.
Configuration
Key Configuration Points for UCCE deployment with CUSP :
Create a SIP Trunk Device for a Recorder
To provision a recorder as a SIP trunk device, a Unified CM administrator creates a SIP trunk device from the device page, and enters the device name and the IP address of the recorder in the Destination Address field.
Create Call Recording Profiles
To provision line appearances of agents for call recording, one or more call recording profiles should be created. A recording profile is then be selected for a line appearance. To create a recording profile, a Unified CM administrator opens Device Setting page and select Call Recording Profile. In the Recording Destination Address field, the administrator enters the DN or the URL of the recorder. In the Recording Calling Search Space field, the administrator enters the partition of the SIP trunk configured for the recorder.
Provision a Dummy SIP Trunks to each CUBE
For each gateway that needs to fork calls to the recording server a dedicated dummy trunk on CUCM must be configured. Remember that this trunk is not used for any real SIP signaling and does not influence any call decisions. The important things to configure are :
- This trunk connects to a recording-enabled gateway.
- The destination IP must be the same on which the CUBE is configured to listen in its XMF configuration
Provision Route Pattern for the Recorder
To provision the route pattern for the recorder, the administrator opens the route pattern configuration page and enters a route pattern based on the recorder DN. The administrator selects the SIP Trunk device for the recorder, and then saves the route pattern. If the recorder address is given as a SIP URL and the RHS of the URL does not belong to Unified CM cluster, a SIP route pattern should be configured. The pattern field should be the domain or ip address of the recorder (the RHS part of the recorder URL) and the SIP Trunk field should be the SIP trunk for the recorder.
Provision Recording Calling Notification Tone Option
To provision the cluster wide service parameter for Recording Notification Tone, the administrator opens the Unified CM Administration’s Service Parameter page and locates the entry for Play Recording Notification Tone to Observed Target. The administrator enters Yes or No. The administrator then locates the entry for Play Recording Notification Tone to Observed Connected Target. The administrator enters Yes or No.
Provision the CUBE XMF Provider
These configuration enables the HTTP communication and the XMF provider configuration :
CUBE001 :
ip http server
no ip http secure-server
ip http max-connections 1000
ip http timeout-policy idle 600 life 86400 requests 86400
ip http client source-interface Port-channel20.307
uc wsapi
message-exchange max-failures 2
source-address 10.106.230.20
probing interval keepalive 5
probing max-failures 5
!
provider xmf
remote-url 1 http://10.106.97.140:8090/ucm_xmf
remote-url 2 http://10.106.97.141:8090/ucm_xmf
remote-url 3 http://10.106.97.143:8090/ucm_xmf
remote-url 4 http://10.106.97.144:8090/ucm_xmf
CUBE002:
ip http server
no ip http secure-server
ip http max-connections 1000
ip http timeout-policy idle 600 life 86400 requests 86400
ip http client source-interface Port-channel20.307
uc wsapi
message-exchange max-failures 2
source-address 10.106.230.20
probing interval keepalive 5
probing max-failures 5
!
provider xmf
remote-url 1 http://10.106.97.140:8090/ucm_xmf
remote-url 2 http://10.106.97.141:8090/ucm_xmf
remote-url 3 http://10.106.97.143:8090/ucm_xmf
remote-url 4 http://10.106.97.144:8090/ucm_xmf
Provision the CUBE SIP Profiles for Call-Info Header
In order to have a correct value for the x-cisco-origIP header care must be taken to set it correctly on the originating CUBE. Setting the value can be achieved in multiple ways and also it is not necessary to be done on the CUBE, for example, it can also be set on CVP. This is an example SIP profile that statically sets the x-cisco-origIP value in the outgoing INVITE from CUBE to CUSP.
---
voice class sip-profiles 666
request INVITE sip-header Call-Info add "Call-Info: <sip:10.106.242.27>;PURPOSE=x-cisco-origIP"
---
If the UCCE system already relies on the Call-Info header, then a second Call-Info header with the required xcisco- origIP. Tests showed that CUCM will still do the required re classification when the x-cisco-origIP is contained in the second Call-Info header of the SIP INVITE. The same tests showed that the other systems however stop working if the new Call-Info header is put first. That profile needs to be applied to the outbound dial-peers that point to CUSP.
For detailed Configuration, refer to this link :
Troubleshooting
Log analysis
Incoming Invite from Customer Voice Portal (CVP)
01382866.006 |12:52:49.858 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 10.106.97.135 on port 53696 index 65 with 1695 bytes: [105066,NET] INVITE sip:9876@eu91.voip.test SIP/2.0 Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271 Via: SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611 Max-Forwards: 63 Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr> To: <sip:9876@CVP001.eu91.lab.test;transport=tcp> From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c Contact: <sip:+1234567890@10.106.97.136:5062;transport=tcp> Expires: 60 Diversion: <sip:+123459876@10.106.97.137>;reason=unconditional;screen=yes;privacy=off Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136 CSeq: 1 INVITE Content-Length: 250 User-Agent: CVP 10.5 (1) ES-18 Build-36 Date: Mon, 10 Apr 2017 12:52:38 GMT Min-SE: 1800 Cisco-Guid: 1766213308-0488837607-2832368234-3409041498 Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER Allow-Events: telephone-event P-Asserted-Identity: <sip:+1234567890@10.106.97.138> Session-Expires: 1800 Content-Disposition: session;handling=required History-Info: <sip:\u95> History-Info: <sip:\u95> Call-Info: <sip:10.106.97.138>;purpose=x-cisco-origIP Cisco-Gucid: 694646BC1D2311E7A8D2826ACB31D85A Supported: timer Supported: resource-priority Supported: replaces Supported: sdp-anat Content-Type: application/sdp App-Info: <10.106.97.136:8000:8443> v=0 o=CiscoSystemsSIP-GW-UserAgent 2790 2026 IN IP4 10.106.97.138 s=SIP Call c=IN IP4 10.106.242.1 t=0 0 m=audio 16552 RTP/AVP 8 101 c=IN IP4 10.106.242.1 a=rtpmap:8 PCMA/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20
Digit Analysis for the Incoming Call
01382890.009 |12:52:49.861 |AppInfo ||PretransformCallingPartyNumber=+1234567890 |CallingPartyNumber=+1234567890 |DialingPartition=SYS-DN-PlainE164-PT |DialingPattern=9876 |FullyQualifiedCalledPartyNumber=9876 |DialingPatternRegularExpression=(9876) |DialingWhere=
Call Identifier ( CI ) Association for Calling no and Local CTI Port (LCP)
01382897.001 |12:52:49.862 |AppInfo |LBMIF: CI: 43358624 ASSOC 43358625 01382897.002 |12:52:49.862 |AppInfo |LBMIF: CI: 43358625 ASSOC' 43358624
LCP is Selected
01382902.001 |12:52:49.862 |AppInfo |LineCdpc(135): -dispatchToAllDevices-, sigName=CcSetupReq, device=LCP_47483708 01382905.002 |12:52:49.862 |AppInfo |StationCdpc(59): StationCtiCdpc-CtiEnableReq CH=0|0 DevName=LCP_47483708 DN=442086180755 Lock=0 FId=0 Side=0 LineFilter=1111111011011111111111010011111111111101110111111 for DN=442086180755
180 Ringing Sent to CVP
01382949.001 |12:52:49.865 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.106.97.135 on port 53696 index 65 [105068,NET] SIP/2.0 180 Ringing Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271,SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611 From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c To: <sip:9876@CVP001.eu91.lab.test;transport=tcp>;tag=46359~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358624 Date: Mon, 10 Apr 2017 12:52:49 GMT Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136 CSeq: 1 INVITE Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY Allow-Events: presence Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr> Server: Cisco-CUCM10.5 Supported: X-cisco-srtp-fallback Supported: Geolocation P-Asserted-Identity: <sip:9876@10.107.28.14> Remote-Party-ID: <sip:9876@10.107.28.14>;party=called;screen=yes;privacy=off Contact: <sip:9876@10.107.28.14:5060;transport=tcp> Content-Length: 0
RCP Extends Call to the Called Number
LCP and the Calling Number Rings and Remote CTI Port (RCP) Extends call to called number i.e., the agent.
01382957.000 |12:52:49.882 |SdlSig |CtiEnableReq |null0 |StationCdpc(2,100,64,60) |StationD(2,100,63,245) |2,200,13,85.12075^10.241.240.197^RCP_47483708 |[R:N-H:0,N:4,L:0,V:0,Z:0,D:0] mDataCount=1 LH=2|431 mbMore=T bConsultWithoutMedia=F mediaTerm=2 01382957.001 |12:52:49.882 |AppInfo |StationCdpc(2,100,64,60): StationCtiCdpc::StationCtiCdpc 01382957.002 |12:52:49.882 |AppInfo |StationCdpc(60): StationCtiCdpc-CtiEnableReq CH=0|0 DevName=RCP_47483708 DN=442086180755 Lock=0 FId=0 Side=0 LineFilter=1111111011011111111111010011111111111101110111111 for DN=442086180755 01382958.000 |12:52:49.882 |SdlSig |StationOutputSetRinger |restart0 |StationD(2,100,63,245) |StationD(2,100,63,245) |2,200,13,85.12075^10.241.240.197^RCP_47483708 |[R:N-H:0,N:3,L:0,V:0,Z:0,D:0] Mode=RingOff Duration=Normal Line=0 CI=0 01382958.001 |12:52:49.882 |AppInfo |StationD: (0000245) SetRinger ringMode=1(RingOff).
DIgit Analysis for RCP Calling Agent
01383005.013 |12:52:49.885 |AppInfo ||PretransformCallingPartyNumber=9876 |CallingPartyNumber=9876 |DialingPartition=TE-PSTNInternational-PT |DialingPattern=+.[1-9]! |FullyQualifiedCalledPartyNumber=+1122334455 |DialingPatternRegularExpression=(+)([1-9][0-9]+)
Call Identifier (CI) Association for RCP and the Agent
01383012.001 |12:52:49.885 |AppInfo |LBMIF: CI: 43358626 ASSOC 43358627 01383012.002 |12:52:49.885 |AppInfo |LBMIF: CI: 43358627 ASSOC' 43358626
Invite is Sent out for Agent:
01383048.001 |12:52:49.888 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.241.242.99 on port 5060 index 55 [105069,NET] INVITE sip:1122334455@10.106.22.199:5060 SIP/2.0 Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0870d07a53 From: <sip:9876@10.107.28.14>;tag=46360~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358627 To: <sip:1122334455@10.106.22.199> Date: Mon, 10 Apr 2017 12:52:49 GMT Call-ID: 98b4ac00-8eb18021-67f3-c2e4110a@10.107.28.14 Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM10.5 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence, kpml Supported: X-cisco-srtp-fallback,X-cisco-original-called Call-Info: <sip:10.107.28.14:5060>;method="NOTIFY;Event=telephone-event;Duration=500" Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_UNSPECIFIED Cisco-Guid: 2561977344-0000065536-0000000138-3269726474 Session-Expires: 1800 P-Asserted-Identity: <sip:9876@10.107.28.14> Remote-Party-ID: <sip:9876@10.107.28.14>;party=calling;screen=yes;privacy=off Contact: <sip:9876@10.107.28.14:5060;transport=tcp>;DeviceName="RCP_47483708" Max-Forwards: 70 Content-Length: 0 01383182.002 |12:53:00.624 |AppInfo |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 10.106.22.199 on port 5060 index 55 with 1204 bytes: [105079,NET] SIP/2.0 200 OK Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0870d07a53 Record-Route: <sip:rr$n=cube-pool-int@10.106.22.199:5060;transport=tcp;lr> To: <sip:1122334455@10.106.22.199>;tag=AD1038-15B8 From: <sip:9876@10.107.28.14>;tag=46360~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358627 Contact: <sip:1122334455@10.106.97.138:5060;transport=tcp> Require: timer Remote-Party-ID: <sip:+1122334455@10.106.97.138>;party=called;screen=no;privacy=off Call-ID: 98b4ac00-8eb18021-67f3-c2e4110a@10.107.28.14 CSeq: 101 INVITE Content-Length: 250 Date: Mon, 10 Apr 2017 12:52:49 GMT Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER Allow-Events: telephone-event Supported: replaces Supported: sdp-anat Supported: timer Server: Cisco-SIPGateway/IOS-15.4.3.M5 Session-Expires: 1800;refresher=uac Content-Type: application/sdp Content-Disposition: session;handling=required v=0 o=CiscoSystemsSIP-GW-UserAgent 6311 9012 IN IP4 10.106.97.138 s=SIP Call c=IN IP4 10.106.242.1 t=0 0 m=audio 16554 RTP/AVP 8 101 c=IN IP4 10.106.242.1 a=rtpmap:8 PCMA/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20
RCP goes on Hold and LCP and Calling Party is Connected
01383470.004 |12:53:00.650 |AppInfo |StationD: (0000388) INFO- sendSignalNow, sigName=StationOffHook, cdpc=59 01383471.000 |12:53:00.651 |SdlSig-O |CtiLineCallAnswerRes |NA RemoteSignal |UnknownProcessName(2,200,25,1) |StationD(2,100,63,388) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:3,L:1,V:0,Z:0,D:0] AsyncResponse=29664 mResult=0x0 01383472.000 |12:53:00.651 |SdlSig |StationOutputSetRinger |restart0 |StationD(2,100,63,388) |StationD(2,100,63,388) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:2,L:1,V:0,Z:0,D:0] Mode=RingOff Duration=Normal Line=0 CI=0 01383472.001 |12:53:00.651 |AppInfo |StationD: (0000388) SetRinger ringMode=1(RingOff).
Media Connect Request for Calling Party and LCP
01383497.001 |12:53:00.651 |AppInfo |ARBTRY-ConnectionManager-wait_MediaConnectRequest(43358624,43358625) 01383497.002 |12:53:00.651 |AppInfo |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358624): ADD NEW ENTRY, size=3 01383497.003 |12:53:00.651 |AppInfo |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358625): ADD NEW ENTRY, size=4
Media Termination Point (MTP) is Allocated for LCP and Calling Party
01383508.002 |12:53:00.652 |AppInfo |MediaResourceCdpc(185)::waiting_MrmAllocateMtpResourceReq - CI=43358630 Count=1 TryPassThru=1
Recording is enabled on LCP Port
01383607.002 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, startedByCti=0, RecordingType=1. Cannot start -- not in active state yet. haveCodec=1, inActiveStat=0 01383614.016 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, locking codec, codecType=2 01383614.017 |12:53:00.655 |AppInfo | StationCdpc: star_MediaExchangeAgenaQueryCapability - Device LCP_47483708, codec locked due to recording, codecType=2 01383614.018 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708, startedByCti=0, RecordingType=1. haveCodec=1, inActiveStat=1 01383614.019 |12:53:00.655 |AppInfo |StatiopnCdpc::StartRecordingIfNeeded DeviceName =LCP_47483708 RecordinngMethod =1 01383614.020 |12:53:00.655 |AppInfo | StationCdpc: startRecordingIfNeeded - Device LCP_47483708. FinalToneDir=3, initial=3, svc:ToObserved=0, svc:toConnected=0 recorderDestination=123456789
Siganling for Recording Initiates
01383640.003 |12:53:00.657 |AppInfo |RecordManager::- await_SsDataInd lParties=(43358624,43358625)
01383641.000 |12:53:00.657 |SdlSig |SsDataInd |await_recordingFeatureData |Recording(2,100,100,77) |RecordManager(2,100,101,1) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:0,L:1,V:0,Z:0,D:0] SsType=33554461 SsKey=0 SsNode=2 SsParty=43358625 DevId=(0,0,0) BCC=9 OtherParty=43358624 NodeOtherParty=2 clearType = 0 CSS=587b40f7-bead-433d-9ddf-a99ca36b0753 CNumInfo = 0 CNameInfo = 0 ssDevType=4 ssOtherDevType=8 FDataType=16opId=-2147483643ssType=0 SsKey=0invokeId=0resultExp=Fbpda=F ssCause = 0 ssUserState = 2 ssOtherUserState = 2 PL=5 PLDmn=0 networkDomain= delayAPTimer=F geolocInfo={geolocPkid=, filterPkid=, geolocVal=, devType=4} cfwdTimerAction=0 matchInterceptPartition= matchInterceptPattern=
01383641.001 |12:53:00.657 |AppInfo |Recording::- (0000077) -await_recordingFeatureData_SsDataInd: mRecordingMethod=[1]
01383641.002 |12:53:00.657 |AppInfo |Recording::- (0000077) -await_recordingFeatureData_SsDataInd: Trigger started. mRecordingMethod=[1]
01383645.001 |12:53:00.657 |AppInfo |Recording::- (0000077) -processGWPreferred ....
01383645.002 |12:53:00.657 |AppInfo |Recording::- (0000077) -getRecordingAnchorMode: PeerBib=[1];peerCMDevType=[8];qSigApduSupported=[0]
01383645.003 |12:53:00.657 |AppInfo |Recording::- (0000077) -processGWPreferred: GW Recording - sideABibEnabled=[1]
Digit Analysis for Built in Bridge (Bib)
1383671.008 |12:53:00.658 |AppInfo ||PretransformCallingPartyNumber= |CallingPartyNumber= |DialingPartition= |DialingPattern=b0026901001 |FullyQualifiedCalledPartyNumber=b0026901001 |DialingPatternRegularExpression=(b0026901001)
Here SIPBIB creates SIPBIBCDPC Process for Recording
01383681.000 |12:53:00.658 |SdlSig |CcSetupReq |restart0 |SIPvBIB(2,100,69,1) |Cdcc(2,100,219,295) 01383681.001 |12:53:00.658 |AppInfo |SIPvBIB::restart0_CcSetupReq: primCallCi=43358624 primCallBranch=0. 01383682.000 |12:53:00.658 |SdlSig |CcSetupReq |restart0 |SIPvBIBCdpc(2,100,68,55) |SIPvBIB(2,100,69,1) |2,200,13,85.12078^10.241.240.197^LCP_47483708 |[R:N-H:0,N:0,L:1,V:0,Z:0,D:0] CI=43358633 CI.branch=0 sBPL.plid=65 sBPL.l=0 sBPL.pl=5 sBPL.msd=0 01383682.001 |12:53:00.658 |AppInfo |CcSetupReq onBehalfOf=Recording refCI=43358624, CI=43358633
200 OK for LCP and Calling Party
01383761.001 |12:53:00.668 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.106.97.135 on port 53696 index 65 [105082,NET] SIP/2.0 200 OK Via: SIP/2.0/TCP 10.106.97.135:5060;branch=z9hG4bKc7z5eWQrKkRtP5FKnbAb6w~~780271,SIP/2.0/TCP 10.106.97.136:5062;branch=z9hG4bKhYyfmvtY8.fM7CSyQd9K4Q~~48611 From: +1234567890 <sip:+1234567890@10.106.97.136:5062>;tag=dsf816dd0c To: <sip:9876@CVP001.eu91.lab.test;transport=tcp>;tag=46359~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358624 Date: Mon, 10 Apr 2017 12:52:49 GMT Call-ID: 694646BC1D2311E7A8D2826ACB31D85A-149182876973312598@10.106.97.136 CSeq: 1 INVITE Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY Allow-Events: presence, kpml Record-Route: <sip:rr$n=cvp@10.106.97.135:5060;transport=tcp;lr> Supported: replaces Server: Cisco-CUCM10.5 Supported: X-cisco-srtp-fallback Supported: Geolocation Session-Expires: 1800;refresher=uas Require: timer P-Asserted-Identity: <sip:9876@10.107.28.14> Remote-Party-ID: <sip:9876@10.107.28.14>;party=called;screen=yes;privacy=off Contact: <sip:9876@10.107.28.14:5060;transport=tcp>;DeviceName="LCP_47483708" Content-Type: application/sdp Content-Length: 246 v=0 o=CiscoSystemsCCM-SIP 46359 1 IN IP4 10.107.28.14 s=SIP Call c=IN IP4 10.17.229.27 b=TIAS:64000 b=CT:64 b=AS:64 t=0 0 m=audio 23304 RTP/AVP 8 101 a=ptime:20 a=rtpmap:8 PCMA/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15
Recording Details
Here recording is gateway preferred :
01383780.001 |12:53:00.669 |AppInfo |Recording::- (0000077) -setMetaDataWithLocalPhoneOrGWForking: forkingPos=[2];forkingGuid=[694646BC1D2311E7A8D2826ACB31D85A];resDevNum=[+1234567890] 01383780.002 |12:53:00.669 |AppInfo |Recording::- (0000077) -buildOtherParm: OtherParm=[x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A].
Digit Analysis for Recording Number
01383793.012 |12:53:00.669 |AppInfo |Digit analysis: analysis results 01383793.013 |12:53:00.669 |AppInfo ||PretransformCallingPartyNumber=b0026901001 |CallingPartyNumber=b0026901001 |DialingPartition=SYS-NiceRecording-PT |DialingPattern=123456789 |FullyQualifiedCalledPartyNumber=123456789 |DialingPatternRegularExpression=(123456789)
Call Extended to a Route List
01383807.001 |12:53:00.670 |AppInfo |RouteListControl::idle_CcSetupReq - RouteList(NICERecording-01-RL), numberSetup=0 numberMember=1 vmEnabled=0
Invite Sent to Recording Server for Near End Device
01383831.001 |12:53:00.671 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1 [105083,NET] INVITE sip:123456789@10.17.230.4:5060 SIP/2.0 Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0d30bfa6ec From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634 To: <sip:123456789@10.17.230.4> Date: Mon, 10 Apr 2017 12:53:00 GMT Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14 Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM10.5 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence Supported: X-cisco-srtp-fallback Supported: Geolocation Cisco-Guid: 2671977344-0000065536-0000000139-3269726474 Session-Expires: 1800 P-Asserted-Identity: <sip:+1234567890@10.107.28.14> Remote-Party-ID: <sip:+1234567890@10.107.28.14>;party=calling;screen=yes;privacy=off Contact: <sip:+1234567890@10.107.28.14:5060;transport=tcp>;isFocus Max-Forwards: 70 Content-Length: 0
200 Ok Received from the Recording Server
SIP/2.0 200 OK From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634 To: <sip:123456789@10.17.230.4>;tag=ea1fb60-0-13c4-5506-90037-9c2acf-90037 Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14 CSeq: 101 INVITE Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0d30bfa6ec Supported: timer Contact: <sip:123456789@10.17.230.4:5060;transport=TCP> Session-Expires: 1800;refresher=uas Content-Type: application/sdp Content-Length: 119 v=0 o=VRSP 0 0 IN IP4 127.0.0.1 s=NICE VRSP c=IN IP4 127.0.0.1 t=0 0 m=audio 1000 RTP/AVP 0 4 8 9 18 a=recvonly 01383896.001 |12:53:00.673 |AppInfo |Recording::- (0000077) -setMetaDataWithLocalPhoneOrGWForking: forkingPos=[2];forkingGuid=[694646BC1D2311E7A8D2826ACB31D85A];resDevNum=[+1234567890] 01383896.002 |12:53:00.673 |AppInfo |Recording::- (0000077) -buildOtherParm: OtherParm=[x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A].
Acknowledgement (ACK) sent from CUCM
01384017.001 |12:53:00.678 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1 [105086,NET] ACK sip:123456789@10.17.230.4:5060;transport=TCP SIP/2.0 Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0e716815d6 From: <sip:+1234567890@10.107.28.14;x-nearend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46365~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358634 To: <sip:123456789@10.17.230.4>;tag=ea1fb60-0-13c4-5506-90037-9c2acf-90037 Date: Mon, 10 Apr 2017 12:53:00 GMT Call-ID: 9f432380-8eb1802c-67f6-c2e4110a@10.107.28.14 User-Agent: Cisco-CUCM10.5 Max-Forwards: 70 CSeq: 101 ACK Allow-Events: presence Content-Type: application/sdp Content-Length: 232 v=0 o=CiscoSystemsCCM-SIP 46365 1 IN IP4 10.107.28.14 s=SIP Call c=IN IP4 10.106.242.1 b=TIAS:0 b=AS:0 t=0 0 m=audio 7000 RTP/AVP 8 101 a=rtpmap:8 PCMA/8000 a=sendonly a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15
CUCM sends Invite sent for Far End Device to Recording Server
01384043.001 |12:53:00.679 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1 [105087,NET] INVITE sip:123456789@10.17.230.4:5060 SIP/2.0 Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0f5120dbe5 From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637 To: <sip:123456789@10.17.230.4> Date: Mon, 10 Apr 2017 12:53:00 GMT Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14 Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM10.5 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence Supported: X-cisco-srtp-fallback Supported: Geolocation Cisco-Guid: 2671977344-0000065536-0000000140-3269726474 Session-Expires: 1800 P-Asserted-Identity: <sip:+1234567890@10.107.28.14> Remote-Party-ID: <sip:+1234567890@10.107.28.14>;party=calling;screen=yes;privacy=off Contact: <sip:+1234567890@10.107.28.14:5060;transport=tcp>;isFocus Max-Forwards: 70 Content-Length: 0
200 OK from Recording Server
SIP/2.0 200 OK From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637 To: <sip:123456789@10.17.230.4>;tag=ea1f830-0-13c4-5506-90037-22ea55b6-90037 Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14 CSeq: 101 INVITE Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b0f5120dbe5 Supported: timer Contact: <sip:123456789@10.17.230.4:5060;transport=TCP> Session-Expires: 1800;refresher=uas Content-Type: application/sdp Content-Length: 119 v=0 o=VRSP 0 0 IN IP4 10.10.1.10 s=NICE VRSP c=IN IP4 127.0.0.1 t=0 0 m=audio 1000 RTP/AVP 0 4 8 9 18 a=recvonly
ACK sent from CUCM
01384207.001 |12:53:00.882 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.17.230.4 on port 5060 index 1 [105091,NET] ACK sip:123456789@10.17.230.4:5060;transport=TCP SIP/2.0 Via: SIP/2.0/TCP 10.107.28.14:5060;branch=z9hG4bK6b1013a924b6 From: <sip:+1234567890@10.107.28.14;x-farend;x-refci=43358625;x-nearendclusterid=eu91;x-nearenddevice=LCP_47483708;x-nearendaddr=9876;x-farendrefci=43358624;x-farendclusterid=eu91;x-farenddevice=EU91BCUBE002-Trk;x-farendaddr=+1234567890;x-farendguid=694646BC1D2311E7A8D2826ACB31D85A>;tag=46366~8c66ebf6-153f-456b-a6e8-0bf5f687ce1f-43358637 To: <sip:123456789@10.17.230.4>;tag=ea1f830-0-13c4-5506-90037-22ea55b6-90037 Date: Mon, 10 Apr 2017 12:53:00 GMT Call-ID: 9f432380-8eb1802c-67f7-c2e4110a@10.107.28.14 User-Agent: Cisco-CUCM10.5 Max-Forwards: 70 CSeq: 101 ACK Allow-Events: presence Content-Type: application/sdp Content-Length: 232 v=0 o=CiscoSystemsCCM-SIP 46366 1 IN IP4 10.107.28.14 s=SIP Call c=IN IP4 10.106.242.1 b=TIAS:0 b=AS:0 t=0 0 m=audio 7000 RTP/AVP 8 101 a=rtpmap:8 PCMA/8000 a=sendonly a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15
Agent Finally Calling the Number
RCP Port listens to MOH , then later on disconnects from MOH and connect back to agent to connect the agent finally to calling number.
01384484.001 |12:53:04.609 |AppInfo |ARBTRY-ConnectionManager-wait_MediaConnectRequest(43358626,43358627) 01384484.002 |12:53:04.609 |AppInfo |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358626): EXISTING ENTRY DISCOVERED, size=9 01384484.003 |12:53:04.609 |AppInfo |ARBTRY-ConnectionManager- storeMediaInfo(CI=43358627): EXISTING ENTRY DISCOVERED, size=9
CUCM send SDL HTTP Request
Only after 200 OK happens for the near end and the far end device Invite, CUCM sends SDL Http request to initiate recording
SDL HTTP Request for LCP Recording
01384808.000 |12:53:04.672 |SdlSig |SdlHTTPReq |wait |SdlHTTPService(2,100,6,1) |CayugaInterface(2,100,34,1) |2,100,14,283.3^10.17.230.4^* |[T:N-H:0,N:0,L:0,V:0,Z:0,D:0] method: 3 url: http://10.106.97.138:8090/cisco_xmf data: <?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope"> <soapenv:Body> <RequestXmfConnectionMediaForking xmlns="http://www.cisco.com/schema/cisco_xmf/v1_0"> <msgHeader> <transactionID>Cisco:UCM:CayugaIf:1:69</transactionID> <registrationID>C094:XMF:Unified CM 10.5.2.12901-1:1</registrationID> </msgHeader> <callID>42</callID> <connID>554</connID> <action> <enableMediaForking> <nearEndAddr> <ipv4>10.17.230.5</ipv4> <port>42095</port> </nearEndAddr> <farEndAddr> <ipv4>10.17.230.5</ipv4> <port>42094</port> </farEndAddr> <preserve>true</preserve> </enableMediaForking> </action> </RequestXmfConnectionMediaForking> </soapenv:Body> </soapenv:Envelope>
01384843.001 |12:53:04.674 |AppInfo |Recording::- (0000077) - Media Setup Complete: mRecordingCallInfo 01384843.002 |12:53:04.674 |AppInfo |RCD_RecordingCallInfo::print: resourceInfo 01384843.003 |12:53:04.674 |AppInfo |RCD_ResourceInfo::print: nodeId=2 01384843.004 |12:53:04.674 |AppInfo |RCD_ResourceInfo::print: bNum 01384843.005 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (b0026901001) 01384843.006 |12:53:04.674 |AppInfo |RCD_RecordingCallInfo::print: recordedPartyInfo 01384843.007 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: ssAe 01384843.008 |12:53:04.674 |AppInfo |RCD_Utility::printSsAe: ss=43358625, nodeId=2 01384843.009 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: partyNum 01384843.010 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (+1234567890) 01384843.011 |12:53:04.674 |AppInfo |RCD_RecordedPartyInfo::print: deviceName = LCP_47483708 01384843.023 |12:53:04.674 |AppInfo |RCD_Utility::printCcPtyNum: CcPtyNum contains only Directory Number (123456789) 01384843.024 |12:53:04.674 |AppInfo |RCD_RecorderPartyInfo::print: partition = 812fe5de-3a9b-4d67-9fdd-023582e18388, deviceName = NICERecording-01
Related Information
- http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/10/srnd/CUMS_BK_MC36D963_00_mediasense-srnd/CUMS_BK_MC36D963_00_mediasense-srnd_chapter_0111.html
- http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-cube-uc-gateway-services.html
- http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/configuration/cube-book/voi-ntwk-based.html
- Technical Support & Documentation - Cisco Systems
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
23-Jun-2017 |
Initial Release |
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