Small Business VoIP Router: Problems Making a Phone Call

Available Languages

Download Options

PDF (5.5 KB)
View with Adobe Reader on a variety of devices
ePub (80.9 KB)
View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
Mobi (Kindle) (66.2 KB)
View on Kindle device or Kindle app on multiple devices

Updated:December 12, 2008

Document ID:108658

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Introduction

What can I do if I'm having problems making a phone call?

Related Information

Introduction

This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. What can I do if I have problems making a phone call?

If you are unable to make a phone call, the phone is most likely not connected properly to the Phone port of the router. In order to verify the settings needed for your VOIP connection, complete the steps outlined in this document.

Go through this checklist until your problem is solved:

Connect Devices Together
Power Cycle
Make Sure the Network has an Active Internet Connection
Verify Account Information and Confirm that the Phone Line is Registered with Vonage

Connect Devices Together

Step 1:
The Phone1 port allows you to connect the router to your telephone (or fax machine) using an RJ-11 telephone cable (not included). This port is for your primary Vonage line.

Note: Phone2 -If you have a second Vonage line, the Phone2 port allows you to connect the router to your second telephone (or fax machine) using an RJ-11 telephone cable (not included).
Step 2:
Check if the corresponding LEDs on the router are lit.
Step 3:
After you check the LEDs on the router, perform a power cycle. For instructions, complete the steps in the next section.

Power Cycle

Step 1:
Disconnect the RJ-11 telephone cable that connects the router and telephone.

Step 2:
Reconnect the RJ-11 telephone cable to the router.

Step 3:
After you power cycle the router, make sure the network has an active Internet connection. For instructions, complete the steps in the next section.

Make Sure the Network has an Active Internet Connection

After you verify that you have an active Internet connection with your network, try to access the Internet, and check if the router's Internet LED is lit. If you do not have a connection, power off your network devices, including the router and cable/DSL modem. Wait for 30 seconds and power on the cable/DSL modem first then power on the router and other network devices. After you verify the network has an active Internet connection, verify your account information and confirm that the phone line is registered. For instructions, complete the steps in the next section.

Verify Account Information and Confirm that the Phone Line is Registered with Vonage

The phone number, status of this Internet phone line, and other registration details are displayed on the router's Registration Status. If it is not registered, you should register it with Vonage. For instructions, click here.