UCCX 7.x: Unable to Open the AppAdmin Page

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Updated:April 18, 2011

Document ID:112943

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Introduction

Prerequisites

Requirements

Components Used

Conventions

Problem

Solution

Related Information

Introduction

After a new installation of Cisco Unified Contact Center Express (UCCX) 7.x, you cannot access the AppAdmin page. This document discusses how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Contact Center Express 7.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

After a new installation of Cisco Unified Contact Center Express 7.x, you cannot access the AppAdmin page and this error message is received:

<ip add>/appadmin  Page cannot be displayed

Solution

Perform these steps in order to resolve the issue:

From the UCCX server, choose Start > Programs > Cisco Unified CCX Administrator > Cisco unified CCX Serviceability Utility.
In the Process Activation box, enable the Cisco Desktop LDAP Monitor Service, the Cisco Desktop Sync Service and the Microsoft SQL agent service.
Make sure the IIS and the WWW services are running.
Delete the appadmin folder at this location: C:\ProgramFiles\wfavvid\tomcat_appadmin\webapps
Make sure the profile.ini file has the IP address of the server. If not, add the server IP address.
Run services.msc, and restart the Cisco Unified Node Manager service.