Smart Net Total Care Support
Overview
Interested in purchasing the SmartNet service? Contact your Cisco sales representative or authorized reseller.
- Smart Net Total Care Resource Guide
- Data Sheet
- Learn More about SmartNet
- SmartNet vs Warranty At-A-Glance
- Benefits of Upgrading to Smart Assist (PDF - 524 KB)
The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco's technical services portfolio. This service combines Cisco's industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
- Support for the Portal
- Support for SmartNet-supported Collectors
Already registered? Log in to the Portal.
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SmartNet Includes
- Device Management (SmartNet Portal)
See lifecycle, support coverage, and alert information for devices in your network.
- Support Community
Find answers to your questions about the portal and collections and share expertise with your peers.
- Device Support from TAC
Twenty-four hour access to Cisco's world class Technical Assistance Center engineers for your covered devices.
- Online Technical Resources
Access troubleshooting and technical documentation, bug information, and online tools to help you resolve issues quickly without opening a case.
- Software Updates
Download operating system software updates for your licensed feature set.
- Advance Hardware Replacement
Receive equipment replacements for defective hardware in as little as two hours.
- Smart Assist (Available Option)
Cisco can help you set up and manage the collector that populates the SNTC portal.
Getting Started
Create a Cisco ID
A Cisco ID allows us to identify you and deliver the right information and capabilities to which you're entitled. If you already have a Cisco.com ID, please proceed to Step 2.
Link your Contracts to your Cisco ID
Associating the services you have purchased with your Cisco ID unlocks access to the additional capabilities and resources to which you're entitled.
Register for Portal Access
The SmartNet portal allows you to see End-of-Life information, support coverage, alerts, and reports for your devices. First select a person at your organization to administer the portal. This person will register for portal access first, becoming the delegated administrator.
Designate your Administrator - View Onboarding Guide
Populate your Initial Device Inventory
Now that you are in the SmartNet portal, for your initial upload, we recommend that you use our CSV file import option to bring just a few of your covered devices into the portal.
Manage Users, View Inventory and Administer Portal
Portal and Collector Support
There are several components of the SmartNet service. Find support information of each component below:
See End-of-Life service items, support coverage, alert status, and reports for your devices.
Use one of the available options to populate the portal with an inventory of your devices.
Device Data Collection Options
CSPC User Guide (PDF - 12MB)
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Ask an SmartNet Expert for Help
- Still have questions? Please post a new discussion to the Smart Net Total Care Support Community. An expert will review and respond to your question, usually within one business day.
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