Retired Support Tools

Cisco announces the retirement of the following Cisco.com Support tools, calculators, and utilities. Links to alternative or replacement tools are provided where available. Please refer to the Tools Catalog to explore current support resources.

Updated: April 9, 2024

Retired and Decommissioned Tools

	Access List Checker	Compared an SRC/DST IP+Port and checked to see if there is a matching entry in a Cisco IOS/NXOS access list.
	Cisco IOS to NX-OS Configuration	Assisted in the collection and analysis of network packet captures taken from IOS, IOS-XE and ASA devices.
	Cisco Networking Bot (CNB)	This virtual assistant quickly performed troubleshooting using a 24x7 self-service experience that understood intent and provided first-hand information directly from the Cisco Enterprise Engineering team.
	Dialed Number Analyzer for CUBE	Validated Dial-Plan configurations of CUBEs (Cisco Unified Border Elements) and simulated CUBE call routing and CUBE number manipulation.
	IP Subnet Calculator	Provided a fast and easy method to calculate IP subnetting, supernetting (Classless Inter-Domain Routing [CIDR]), and Variable Length Subnet Mask (VLSM) subnets.
	IPSec Overhead Calculator	Calculated the overhead for IPSec and other common encapsulation protocols based on the input packet size and IPSec algorithms, identifying proper MTU tuning for best performance.
	Product Upgrade Tool	Used to request hardware upgrades, software on media, and physical copies of UniverCD documentation.
	SIP Profile Tester for CUBE and SIP	Simulated the IOS behavior of sip-profiles, tested the sip-profile configuration and its corresponding result prior to deployment on the CUBE/CME.
	Special File Access	The standalone tool has been retired. Files published from the Special File Publish tool are now downloadable in the Software Downloads System.
	Support Case Uploader	Allowed users to upload files to their Cisco support cases. Note: Formerly called "English Breakfast", this functionality is now native to Support Case Manager .
	Technical Support Mobile App	The Cisco Technical Support Mobile App for both Android and iOS platforms was decommissioned on April 28, 2023. Please refer to the retirement announcement for feature alternatives.

For more information

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services over the phone.

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