Subscription Plan Options

View Subscription Plan Options

See these data sheets, to view available subscription plans and what features are included

View Subscription Tiers

After logging into Crosswork Cloud, choose the > Purchase > Tier Information tab. Within each product tab, you can expand categories and compare the various features that are available in each tier.

Free Subscription Plan Requirement

To maintain a free subscription plan, ensure to meet at least one of these requirements:

  • A user in an organization must log into Crosswork Cloud within the last 90 days.

  • An organization must maintain an active peer (with a complete internet routing table) in Crosswork Cloud Network Insights.

  • An organization must have an active entitlement for a different module.

To avoid automatic termination, please purchase a minimum of one IP route prefix to monitor with Crosswork Cloud Network Insights through a Cisco Partner or Reseller, or purchase through Amazon Web Services (AWS) Marketplace.

For information on what features are available with a free subscription plan, choose the > Purchase > Tier Information tab within Crosswork Cloud.

Purchase Crosswork Cloud

Purchase through Amazon Web Services (AWS) Marketplace

Before you begin

The simplest way to purchase Crosswork Cloud is through AWS Marketplace within Crosswork Cloud itself. To purchase Crosswork Cloud directly from AWS Marketplace, click here.

Please have the following accounts set up:

 Note

This procedure assumes you already have these accounts set up and are logged into Crosswork Cloud.

Procedure

Step 1

In the main window, click in the bottom-left corner.

Step 2

Click the AWS Marketplace tab.

Step 3

If purchasing Crosswork Cloud Network Insights, select the appropriate licensing tier (Premier, Advantage, or Essentials) and click Purchase. Otherwise, click Purchase for either Crosswork Cloud Trust Insights or Crosswork Cloud Traffic Analysis.

You will be taken to the AWS Marketplace website.

Step 4

Log into AWS Marketplace. The Crosswork Cloud product purchase page appears.

Step 5

Click View purchase options and enter all required fields.

Step 6

Click Create contact and review the information.

Step 7

Click Pay now. A Congratulations message appears.

Step 8

Click Set up your account to be taken to the Purchasing page within Crosswork Cloud.

Step 9

The Crosswork Cloud product may have a Pending status for a couple minutes until all AWS Marketplace data details have been received.

Step 10

Confirm your subscription by navigating to > Licensing > Entitlement tab > <Crosswork-Cloud-Product>. You should see the product and subscription details listed in the table.

Step 11

After you have successfully purchased a Crosswork Cloud subscription, you will receive an email with a subscription ID. Keep a copy of the email and store the ID in case you need it to activate your Crosswork Cloud entitlement at a later time. For more information, see Activate a Subscription or Trial.

Purchase Directly from AWS Marketplace

To purchase Crosswork Cloud directly from AWS Marketplace, do the following:

Before you begin

You must have an AWS Marketplace account and confirm that a payment method has been configured.

The following procedure provides steps on how to purchase Crosswork Cloud directly from AWS Marketplace. If you are purchasing Crosswork Cloud for your organization or on behalf of someone else, please have the administrator's (end user) email address on hand. If you will be a Crosswork Cloud administrator, please have the following accounts set up to streamline the purchasing process:

 Note

If you have not registered for CCO or Crosswork Cloud accounts, you will be directed to each website's registration screen during the purchasing process.

Procedure

Step 1

Log into AWS Marketplace and set up a payment method if one hasn't been set up for your account.

Step 2

In the Search field enter Crosswork Cloud and select the product you want to purchase.

Step 3

Click View purchase options and enter all required fields.

Step 4

Click Create contactand review the information.

Step 5

Click Pay now. A Congratulations message appears.

Step 6

Click Set up your account and you will be directed to the Purchasing page in Crosswork Cloud.

Step 7

If you are not currently logged into Crosswork Cloud, enter your email and, if you are not going to be the end user, the product administrator’s email address in the following window and click Confirm.

Step 8

An email will be sent to both the email addresses containing some information and the entitlement ID. The Crosswork Cloud administrator should keep a copy of the email and store the entitlement ID in case you need it to activate your Crosswork Cloud entitlement at a later time. For more information, see Activate a Subscription or Trial.

From this point on, unless the Purchaser would like to create a Crosswork Cloud account, the Crosswork Cloud administrator should perform the next steps.

Step 9

If you do not have a Crosswork Cloud account, click Create Crosswork Cloud Account and follow the prompts to create an account and configure an organization. If you do have a Crosswork Cloud account, go to Step 10.

 Note

After you have created a CCO account (or if you have an existing CCO account), you will be prompted to fill out some information to create a Crosswork Cloud account.

Step 10

If you have a Crosswork Cloud account, click Login.

Step 11

Enter your credentials and click Login. A Success message appears stating that your subscription has been claimed.

Step 12

Click OK to close the message. The Crosswork Cloud Purchase page appears. The entitlement is automatically associated with the tenancy organization you have previously configured. The Crosswork Cloud product may have a Pending status until all AWS Marketplace data details have been received.

Step 13

Confirm your subscription by navigating to > Licensing > Entitlement tab > <Crosswork-Cloud-Product>. You should see the product and subscription details listed in the table.

Purchase through a Cisco Partner or Reseller

To purchase Crosswork Cloud through a Cisco Partner or Reseller:

Procedure

Step 1

In the main window, click in the bottom-left corner.

Step 2

Click the Sales Purchase tab.

Step 3

Click Contact Sales Team.

Step 4

Select the Crosswork Cloud product you are interested in purchasing and click Send.

Troubleshoot Purchasing Issues

This topic provides you with some helpful hints and items you can check for when you come across AWS Marketplace purchasing problems. If you still have purchasing issues, click > Purchasing Support > Payment Support, enter a description of the issue you are having, and click Submit.

  • Confirm that a payment method has been set up in AWS Marketplace. For more information on valid payments that AWS Marketplace accepts, go to https://aws.amazon.com/premiumsupport/knowledge-center/accepted-payment-methods/.

  • If in Crosswork Cloud, the product still remains in the Pending status, refresh the page and click > Licensing > Entitlement tab > <Crosswork-Cloud-product> to confirm if the product is listed. Sometimes it takes a few minutes until Crosswork Cloud retrieves AWS subscription information.

  • In AWS Marketplace, go to the Crosswork Cloud product purchase page again and select Click here to set up your account to resume the purchasing process.

Activate a Subscription or Trial

You can activate a subscription in Crosswork Cloud.

 Note

You must have admin privileges to activate a subscription.

Before you begin

To activate a subscription, you must have one or more subscription IDs which are given or emailed to you after purchasing Crosswork Cloud.

Procedure

Step 1

In the main window, click in the bottom-left corner.

Step 2

Click Licensing.

Step 3

To activate a subscription:

  1. Click Entitlement > External Route Analysis, Trust Insights, or Traffic Analysis tab.

  2. Click Claim Subscription and enter your subscription IDs in the text box. To add multiple subscription IDs, separate each ID with a comma or enter each ID on a new line.

Step 4

To request a Crosswork Cloud product trial version:

  1. Click the Trials tab.

  2. Click Request next to the Crosswork Cloud product you would like to try. Accept the terms and click Start Trial.