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Cisco WebEx Cloud Connected Audio (CCA) is a fully geographically independent, highly available and scalable audio conferencing solution. It manages the audio conferencing traffic for WebEx conferencing over a direct connection between the customer data center and the Cisco data center.
The Cisco WebEx Cloud Connected Service Administration Tool enables CCA Implementation Vendors and WebEx Cloud Operations to provision CCA service for customers.
The Cisco WebEx Cloud Connected Service administrator sets up customers in the system, controls what features are available to Cisco WebEx Cloud Connected Services Portal users and determines how they can use these features.
Creates policies.
Creates vendor organizations.
Creates vendor groups and group members and assigns the policies to these groups.
After receiving the completed New CCA Customer Information form from the vendor via email, creates customer organizations and associates them with one or more vendor groups.
Creates customer groups and group members and assigns the policies to these groups.
Once this initial set-up is complete you, the vendor, are responsible for implementing CCA service for the customer can use the portal to provision CCA service for the customer. See and Provisioning Customers in the Cisco Cloud Connected Audio System.
Before customers can begin to use Cisco WebEx Cloud Connected Audio (CCA) in their organization, they must first be provisioned using the Cisco WebEx Cloud Connected Service Administration Tool.
You, the vendor working on behalf of the customer, must complete the New CCA Customer Information form that you received from the CCA Portal Administration team. Once you have provided all the necessary details about the customer and returned it to cca-portal-newcust@cisco.com the CCA Portal Administration team creates the customer and sends you a welcome email. From then you can begin to provision the customer.
The workflow for how you provision a customer is as follows:
The provision workflow cannot start without the customer first installing the required circuit or circuits onsite for their organization. You receive the welcome email that contains a link for generating the Letter Of Agency (LOA) and Circuit Requirements document.
When you select this link, you are prompted to log into the CCA Portal.
You must then enter the peering connection/datacenter information and generate the Letter Of Agency (LOA) and Circuit Requirements document. See Generating LOA and Documentation for CCA Peering Circuits.
When the LOA is generated, the circuit has arrived and is installed onsite, you can now enter the network peering information. This must be submitted to Cisco for approval. See Entering Network Peering Information.
When the network peering information is approved, you can now enter the customer telephony information. See Entering Telephony Information.
Note | The staging and production sites information can be entered at any stage after the LOA and circuit and telephony information are complete. They must be submitted to Cisco for approval. See Entering Staging Site Information and Entering Production Site Information. |
When the production site information is approved, the provisioning for the customer is complete.