Table of Contents

Table Of Content

Introducing the Cisco Prime NAM 2404 Appliance

Installing the Cisco Prime NAM 2404 Appliance

Configuring the Cisco Prime NAM 2404 Appliance

Installing and Configuring External Storage

Maintaining the Cisco Prime NAM 2404 Appliance

Upgrading NAM Software

Troubleshooting

Safety Guidelines

Specifications for the 2404 appliance

Site Log

Helper Utility

Cisco Prime Network Analysis Module (NAM) 2404 Appliance Installation and Configuration Guide

Contents

Introducing the Cisco Prime NAM 2404 Appliance

- In Cisco Prime NAM 6.2(2), Cisco introduces the Cisco Prime NAM 2404 appliance, which is based on UCS C220 server. The Cisco Prime NAM 2404 appliance includes four one-Gigabit Ethernet monitoring interfaces. The Cisco Prime NAM appliance has the option for one of two interface card types according to your requirement:

- 4x1G RJ45

- 4x1G optical

This chapter contains the following sections:

- About the Cisco Prime NAM 2404 Appliance

- Summary of Appliance Features

About the Cisco Prime NAM 2404 Appliance

Cisco Prime NAM 2404—This model receives collected data over up to four 1 GbE ports at a data rate of 1 Gb/s each. It uses fiber-optic or copper cables, and connects to the data collection devices with SFP or RJ-45 connectors.

The Cisco Prime NAM 2404 appliance comes preloaded with Cisco Prime Network Analysis Module (NAM) software and is contained in a standard shelf-rack enclosure.

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Summary of Appliance Features

Cisco Prime NAM 2404 Feature

The Cisco Prime NAM 2404 appliance, which is based on UCS C220 M4 server, includes these features:

CPUs

One Intel E5-2660 v3 (Haswell) 2.60 GHz 105W 10C/25MB Cache/DDR4 2133MHZ.

Memory

Two 32GB DDR4-2133-MHz LRDIMM/PC4-17000/quad rank/x4/1.2v.

Storage

8 1TB 2.5" enterprise class SAS 7.2K RPM HDD - two in RAID 1 for system and CDB files; the other six are in RAID 5 for capture.

Network and Management I/O

Cisco Prime NAM 2404- 4x1G Napatech NT4E-4T-STD or NT4E-4-STD - Supports RJ-45 or 1G SFP modules.

Disk Management

Cisco 12G SAS Modular Raid Controller with 4G flash-backed write cache module.

Cisco UCS C220 M4 High-Density SFF Rack Server

Figure 1-1 Cisco Prime NAM 2404 Appliance Front View

1

Drive bays 1–8 support SAS/SATA drives

6

Fan status LED

2

Pull-out asset tag

7

Temperature status LED

3

Grounding-lug hole (for DC power supplies)

8

Power supply status LED

4

USB 3.0 ports (two)

9

Network link activity LED

5

System status LED

10

KVM connector (used with KVM cable that provides two USB 2.0, one VGA, and one serial connector)

Figure 1-2 Cisco Prime NAM 2404 Appliance Rear View

1

Napatech 1/slot 1 monitoring card

7

Serial port (RJ-45 connector)

2

PCIe riser 2/slot 2

8

Two embedded (on the motherboard) Intel i350 GbE Ethernet controller ports

LAN1 is the NAM Management port and LAN2 is right connector

3

Modular LAN-on-motherboard (mLOM) card slot

9

VGA video port (DB-15)

4

Grounding-lug hole (for DC power supplies)

10

Rear unit identification button/LED

5

USB 3.0 ports (two)

11

Power supplies (up to two, redundant as 1+1)

6

1-Gb Ethernet dedicated management port

Installing the Cisco Prime NAM 2404 Appliance

This chapter provides the information you need to install your Cisco Prime NAM 2404 appliance, including how to install hardware options, how to mount the NAM appliance in a rack, cabling, and how to connect it to the network.

These instructions are intended for technicians who are experienced with installing, replacing, and removing the hardware components from electronic devices and are familiar with the Cisco Prime NAM 2404 appliance. Additionally, site planners, network administrators, and facility maintenance personnel might also find this information helpful.

The installation and replacement of the hardware components of the Cisco Prime NAM 2404 appliance involve many steps, most of which must be done in the order in which they are presented here. Each section explains one associated group of tasks upon which the next section’s tasks are built.

This chapter contains the following sections:

- Requirements and Restrictions

- Installation Process Summary

- Unpack and Inspect the Appliance

- Install the Appliance in a Rack

- Install the Transceiver Modules

- Connect the Power

- Connect the Appliance Cables

- Power Up the Appliance

Requirements and Restrictions

This section contains the requirements that are necessary for the product to run successfully:

- Plan your site configuration and prepare the site before installing the appliance. Cisco Prime NAM 2404 appliance come preinstalled on a Cisco UCS C220 server, so for the recommended site planning tasks, see the Cisco UCS Site Preparation Guide .

- For physical, environmental, and power requirements, including thermal (air conditioning), space, and power requirements, see Appendix C, “Technical Specifications” . If available, you can use an uninterruptible power supply (UPS) to protect against power failures.

Caution Avoid UPS types that use ferroresonant technology. These UPS types can become unstable with systems such as the Cisco UCS, which can have substantial current draw fluctuations from fluctuating data traffic patterns.

- Ensure that the cabinet or rack meets the requirements listed in the section, see Install the Appliance in a Rack.

Installation Process Summary

This section provides a summary of how to prepare and install the Cisco Prime NAM 2404 appliance .

Warning Read the installation instructions before connecting the system to the power source. Statement 1004

Warning

Installation of the equipment must comply with local and national electrical codes. Statement 1074

Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030

Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Warning Power off the unit before you begin. Statement 237

Warning To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Statement 1032

Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. Statement 4

Warning

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

- This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

- When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

- If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006

Step 1 Review the following:

- Regulatory Compliance and Safety Information for the Cisco UCS C-Series Servers

- Appendix B, “Safety Guidelines”

Step 2 Unpack and inspect each of the components for possible damage that might have occurred during shipping. Ensure that you have all required components.

See Unpack and Inspect the Appliance.

Step 3 Install the Cisco Prime NAM 2404 appliance in a rack.

See Install the Appliance in a Rack.

Step 4 Install the transceiver modules.

See Install the Transceiver Modules.

Step 5 Connect the appliance to a power source.

See Connect the Power.

Step 6 Connect the appliance cables.

See Connect the Appliance Cables

Step 7 Turn on the power.

See Power Up the Appliance

After completing the hardware installation, configure the appliance. See Chapter3, “Configuring the Cisco Prime NAM 2404 Appliance”

Unpack and Inspect the Appliance

Caution When handling internal appliance components, wear an ESD strap and handle modules by the carrier edges only.

Tip Do not remove the appliance from its shipping container until you are ready to install it.

Tip Do not discard the packaging materials used in shipping your Cisco Prime NAM 2404 appliance. You will need the packaging materials in the future if you move or ship your appliance.

Note The chassis is thoroughly inspected before shipment. If any damage occurred during transportation or any items are missing, contact your customer service representative immediately.

To unpack and inspect the shipment:

Step 1 Remove the appliance from its cardboard container and save all packaging material.

Step 2 Compare the shipment to the equipment list. Verify that you have all items.

) to verify that you received all the parts.

Step 3 Check for damage and report any discrepancies or damage to your customer service representative. Have the following information ready:

- Invoice number of shipper (see the packing slip)

- Model and serial number (see Serial Number Locations) of the damaged unit

- Description of damage

- Effect of damage on the installation

Cisco Prime NAM 2404 Appliance Packing List

The following table lists the items that ship with the Cisco Prime NAM 2404. A Notes section has been provided to record damaged or missing items.

Table 2-1 Cisco Prime NAM 2404 Appliance Packing List

Item

Cisco Prime NAM 2404 is pre-installed on a Cisco UCS C220 server

Power cable (customer chosen)

Cable assembly, Ethernet, RJ45-RJ45, Yellow, 6 ft.

CABASY, Console, RJ45/DB9

CABASY, RF, MICRO MINITURE, FOX 36P, 9P DSUB, USB, DONGLE CABLE

ASY, MECH, RAIL KIT, 1RU, SAVBU

Install the Appliance in a Rack

The rack must be of the following type:

- A standard 19-in. (48.3-cm) wide, four-post EIA rack, with mounting posts that conform to English universal hole spacing, per section 1 of ANSI/EIA-310-D-1992.

- The rack post holes can be square .38-inch (9.6 mm), round .28-inch (7.1 mm), #12-24 UNC, or #10-32 UNC when you use the supplied slide rails.

- The minimum vertical rack space per appliance must be one RU, equal to 1.75 in. (44.45 mm).

The slide rails supplied by Cisco Systems for this appliance do not require tools for installation. The inner rails (mounting brackets) are pre-attached to the sides of the appliance.

section in the Cisco UCS C220 M4 Server Installation and Service Guide for the recommended rack mounting tasks for Cisco Prime NAM 2404 Appliance.

Install the Transceiver Modules

on Cisco.com. Because these modules are delicate devices, they are packaged separately and are not installed in the appliance prior to shipping.

Caution Do not add labels or markings to the modules.

Figure 2-1 shows a detailed view of an SFP module installation.

Figure 2-1 Installing an SFP Module

1

SFP slot in back panel

2

SFP positioned for back panel slot

To install an SFP module in a Cisco Prime NAM 2404 appliance:

Step 1 Locate the transceiver module you plan to install and remove any protective packaging.

Step 2 Determine into which of the two slots on the rear panel of the NAM appliance you will install the module.

The SFP modules use the bail clasp latching mechanism as shown unlatched in Figure 2-2 and latched in Figure 2-3.

Step 3 With its latch open, slide the module into the slot until you feel resistance, then push it harder until you feel (or hear) it click into its socket.

Figure 2-2 shows an example of a transceiver module with its latch open.

Figure 2-2 Transceiver Module (unlatched)

Step 4 With your finger, pull the latch upwards to lock the module into its slot.

Figure 2-3 Transceiver Module (latched)

Step 5 Plug in the fiber optical cable.

Step 6 Observe the front-panel LEDs to verify that the connection is operating properly. (See “Reading the LEDs” section.)

To replace a transceiver module, see Replacing Transceiver Modules.

Note If you use NIC card with RJ45 ports, do not install the transceiver modules.

Connect the Power

When installing the NAM appliance, use the AC power cord that was shipped with the Cisco Prime NAM 2404 appliance.

The AC power cord is considered the primary disconnect for the appliance and must be readily accessible when installed. If the appliance power cord is not readily accessible to be disconnected, you must install an AC power disconnect for the entire rack. This disconnect must be readily accessible, and it must be properly labeled as the controlling power to the entire rack, not just to the appliance.

To connect the AC power to the Cisco Prime NAM 2404 appliance :

appendix.

Step 2 Ground the rack.

To avoid the potential for an electrical shock, you must include a third wire safety ground conductor with the rack installation. If the appliance power cord is plugged into an AC outlet that is part of the rack, you must provide proper grounding for the rack itself. If the appliance power cord is plugged into a wall outlet, the safety ground conductor in the power cord provides proper grounding only for the appliance. You must provide additional, proper grounding for the rack.

Step 3 Plug the AC power cord into the AC power input connector at the rear of the appliance , and the other end of the power cord to a power source at your site.

The AC power cord is considered the primary disconnect for the appliance and must be readily accessible when installed. If the appliance power cord is not readily accessible to be disconnected, you must install an AC power disconnect for the entire rack. This disconnect must be readily accessible, and it must be properly labeled as the controlling power to the entire rack, not just to the appliance.

Caution Do not power on the unit yet.

Connect the Appliance Cables

This section describes how to connect cables to your Cisco Prime NAM 2404 appliance . It includes the following topics:

- Connect the Management Port

- Connect the Monitoring Ports

- Connect a Console Terminal

- Connect a Monitor to the Appliance

Connect the Management Port

The Cisco Prime NAM 2404 appliance management port is the LAN 1 port, an RJ-45 10BASE-T/100BASE-TX/1000BASE-T network interface connector.

To connect the Cisco Prime NAM 2404 appliance management port:

Step 1 Connect one end of a Cat5e (or better) Ethernet cable to the LAN 1 port on the appliance.

Step 2 Connect the other end of the cable to a hub or switch (a gateway) in your network.

in the Cisco UCS C220 M4 Server Installation and Service Guide.)

Connect the Monitoring Ports

You can connect the Cisco Prime NAM 2404 appliance directly to a device to monitor, such as a switch or router, or you can connect a NAM appliance between two devices using an optical tap device. The following topics describe these connection methods:

- Direct Connections

- Optical Tap Connections

Direct Connections

In a typical NAM installation, the Cisco Prime NAM 2404 appliance receives switch or router traffic from the SPAN ports of the remote device.

To connect the Cisco Prime NAM 2404 appliance directly to a device you want to monitor, such as a switch or router:

Step 4 Run a fiber optical cable from the port on the remote device to the transceiver module in the back panel of the Cisco Prime NAM 2404 appliance .After connecting the appliance, observe the LEDs on the Napatech NIC to verify that the connection is operating properly. (See “Reading the LEDs” section.)

Note You can only use the Ethernet cables, if you are using NIC with RJ45 / copper ports.

Optical Tap Connections

Another possible NAM installation enables you to monitor traffic between two devices by locating the Cisco Prime NAM 2404 appliance between the two devices. Using traffic tapping, the network tap passes the traffic between the two devices while mirroring each direction of traffic to one of the NAM data ports.

You can connect the Cisco Prime NAM 2404 appliance between two remote devices using the NIC with optical interface - SFP.. It also uses the Ethernet taps for connections. For more information, see the respective Ethernet tap user guides for connection details.The optical tap mirrors the transmit sides of the cable that connects two remote devices as shown in Figure 2-4.

Note The optical tap connection requires two additional fiber optical cables.

Figure 2-4 Optical Tap Connection

Note You can find optical tap and cable specifications in Appendix C, “Technical Specifications.”

To use an optical tap to connect the Tx signals of two devices to the Cisco Prime NAM 2404 appliance monitoring ports:

Step 1 Disconnect the 1 GbE fiber optical cable that connects the two devices and plug the disconnected end of the cable into the appropriate ports on the optical tap for Device A.

Step 2 Plug another 1 GbE fiber optical cable into the output port for Device B, then plug the other end into the appropriate ports on the topical tap for Device B.

Step 3 Run a third 1 GbE fiber optical cable from the Tx A/Tx B ports on the optical tap device to the Cisco Prime NAM 2404 appliance .

Step 4 At the Cisco Prime NAM 2404 appliance , separate the connectors at the end of the 1 GbE fiber optical cable.

The two connectors of the 1 GbE fiber optical cable plug into different SFPs enabling the appliance to monitor all traffic between the two devices. See Figure 2-5 for an illustration of the fiber optical cable inputs to the SFPs for an optical tap configuration.

Figure 2-5 Fiber Optical Cable Inputs for Optical Tap Configuration

Step 5 Plug Device A’s Tx connector into the left side of the SFP on the right (logical DataPort1).

Step 6 Plug the Device B Tx connector into the left side of the SFP on the left (logical DataPort2).

To use breakout mode configuration, use an optical tap to split the Tx and Rx signals of two connected devices so the NAM appliance receives the Tx of both devices to observe the transmitted output of each device.

There are two breakout mode configurations:

- Tx of one direction of the monitored data traffic is replicated on Tx of one breakout port and Tx of the other direction of the monitored data traffic is replicated on Tx of the other breakout port.

This case provides two output replicated ports: one for Tx in one direction and one for Tx of the other direction. Each replicated port is an input to a different monitoring port of the appliance to monitor both directions of traffic.

- Tx of one direction of the monitored data traffic is replicated in one Tx connection of the breakout port and Tx of the other direction of the monitored data traffic is replicated on the other Tx connection of the same breakout port.

This case provides only one replicated port which has Tx of both directions. This case requires you to split the connectors of one fiber optical cable and put one connector into one appliance monitoring port and put the other connector into a different appliance monitoring port.

Connect a Console Terminal

You can connect a console terminal using a PC running terminal-emulation software to the console port on the Cisco Prime NAM 2404 appliance in either of two ways:

- Connect the terminal using a rollover cable to the appliance console port (see Figure 1-2).

The rollover cable is provided in the cables shipped with your appliance.

- Connect a terminal server to the appliance console port.

After connecting the console terminal, observe the front-panel LEDs to verify that the connection is operating properly. (See “Reading the LEDs” section.)

.

Table 2-2 Terminal Configuration

Baud rate

9600

Data bits

8

Parity

No

Stop bit

1

Hardware flow control

Off

Connect a Monitor to the Appliance

You might want to connect a monitor to the Cisco Prime NAM 2404 appliance , but it is not required; you can establish a console connection to the NAM appliance in other ways. The Cisco Prime NAM 2404 appliance supports a VGA monitor.

The VGA monitor connector is located on the back panel of the appliance (see Figure 1-2).

After connecting the monitor cable, observe the front-panel LEDs to verify that the connection is operating properly. (See “Reading the LEDs” section.)

Power Up the Appliance

After you have completed all connections for the Cisco Prime NAM 2404 appliance , you can turn on AC power. The power switch is located on the front panel.

After the operating system boots up, observe the front-panel LEDs to verify that your system is operating properly. (See “Reading the LEDs” section.)

Configuring the Cisco Prime NAM 2404 Appliance

This chapter describes how to configure the Cisco Prime NAM 2404 appliance to establish network connectivity, configure IP parameters, and how to perform other required administrative tasks using the NAM command line interface (CLI). This chapter also provides information about how to get started with the NAM graphical user interface (GUI) and how to perform various system management tasks.

This chapter contains the following sections:

- Logging In For the First Time

- Changing the Root Password

- Resetting the NAM Root Password to the Default Value

- Establishing Network Connectivity

- Checking Your Configuration

- Enabling the NAM Web Server

- Enabling the NAM Web Server

- Configuring a Monitored Device

- Opening and Closing a Telnet or SSH Session to the NAM

- Setting up the CIMC

- Shutting Down and Starting Up the Appliance

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Logging In For the First Time

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Note You must change the user root password during the first login session.

The root user has access to the root (read/write) level of NAM and can enter NAM command-line interface (CLI) commands.

To log in to the Cisco Prime NAM 2404 appliance for the first time, open a console session or a serial session with the NAM appliance. This example opens a session with the Cisco Prime NAM 2404:

Note After your initial login, you can enable telnet and ssh connections to the NAM appliance.

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After you enter the ID and password, you will be prompted to change the root password.

nam2404-209.localdomain login: root

Password: <nam1>

Last login: Mon Aug 20 08:28:34 2012 from sjc-vpn2-1516.cisco.com on pts/1

Cisco Prime NAM 2404 (NAM-2404-K9) Console, 6.2(2)

Copyright (c) 2012-2016 by Cisco Systems, Inc.

System_Alert! Default password has not been changed!

Please enter a new root user password.

Enter new password:

Step 3 Enter the new password for the root user, then enter it a second time.

Confirm new password:

Successfully changed password for user 'root'

We recommend that you make a record of the password, and store this information in a secure location. You should change this password regularly in accordance with your site’s password security policies. See Changing the Root Password.

Changing the Root Password

This section describes how to change the root user password after the initial login session. To change the root password:

Step 1 Open a console session or serial session with the NAM appliance.

.

.

Step 3 When prompted, enter the password for user root.

After you log in as the root user, you have read and write access to the root level of the NAM appliance, and you can enter and perform CLI commands.

root@hostname#

Step 4 Enter the following command to change the root user password.

password root

New password:

Confirm password:

Step 5 Enter the new password for user root and confirm it.

We recommend that you make a record of the password and store this information in a secure location. You should change this password regularly in accordance with your site’s password security policies.

to end the session and log out.

Examples

This section provides the following examples:

- Changing the NAM Root Password: Example

- Verifying the NAM Root Password: Example

Changing the NAM Root Password: Example

root@nam2404-209.localdomain# password root

Enter new password:

Confirm new password:

Successfully changed password for user 'root'

Verifying the NAM Root Password: Example

nam1.company.com login: root

Password: <nam1>

Terminal type: vt100

Cisco Prime NAM 2404 (NAM-2404-K9) Console, 6.2(2)

Copyright (c) 2012-2016 by Cisco Systems, Inc.

root@nam1.company.com#

root@nam1.company.com# exit

Resetting the NAM Root Password to the Default Value

.

Establishing Network Connectivity

This section describes how to configure a Cisco Prime NAM 2404 appliance to configure IP parameters in IPv4 environment to establish network connectivity.

Log in to a Cisco Prime NAM 2404 appliance from the management console and enter the following CLI commands with the appropriate information for your site:

command to configure the NAM appliance IP address. The syntax for this command is as follows:

Example

command to configure the NAM appliance default gateway address. The syntax for this command is as follows:

Example

command to enable remote login to the NAM appliance using either Telnet or SSH. The syntax for this (optional) command is as follows:

or

Examples

To configure the NAM appliance to enable Telnet access:

To configure the NAM appliance to enable SSH access:

command to configure the NAM appliance system domain name. The syntax for this (optional) command is as follows:

Example

command to configure the NAM appliance system hostname.

The syntax for this command is as follows:

Example

command to configure one or more name servers for the NAM appliance.

The syntax for this command is as follows:

Examples

Checking Your Configuration

After you finish configuring the NAM appliance for network connectivity, it is a good idea to check your connectivity and verify the IP parameters you have just configured for the NAM appliance.

command to check connectivity between the NAM appliance and a network device.

The syntax for this command is as follows:

Examples

command showing successful connectivity:

root@nam_machine.your_company.com# ping 172.20.104.10

PING 172.20.104.10 (172.20.104.10) 56(84) bytes of data.

64 bytes from 172.20.104.10: icmp_seq=1 ttl=254 time=1.27 ms

64 bytes from 172.20.104.10: icmp_seq=2 ttl=254 time=1.13 ms

64 bytes from 172.20.104.10: icmp_seq=3 ttl=254 time=1.04 ms

64 bytes from 172.20.104.10: icmp_seq=4 ttl=254 time=1.08 ms

64 bytes from 172.20.104.10: icmp_seq=5 ttl=254 time=1.11 ms

--- 172.20.104.10 ping statistics ---

5 packets transmitted, 5 received, 0% packet loss, time 4003ms

rtt min/avg/max/mdev = 1.043/1.129/1.278/0.090 ms

root@nam_machine.your_company.com#

command to verify that you have configured the NAM appliance IP parameters the way you want them.

The syntax for this command is as follows:

root@localhost# show ip root@nam1.company.com# show ip

command output that shows a configured NAM appliance:

root@appliance-2404-96.cisco.com# show ip

==== IP/DNS Configuration ====

IPv4 Address/Netmask: 172.20.124.96 / 255.255.255.0

IPv4 Default Gateway: 172.20.124.47

IPv4 Broadcast: 172.20.124.255

IPv6 Address: 2001:20:1:100::96/64

IPv6 Default Gateway: 2001:20:1:100::1

Host Name: appliance-2404-96.cisco.com

Nameserver(s): 171.70.168.183

==== Remote Access & Authentication ====

HTTP: Enabled (on port 80)

HTTPS: Disabled

SSH: Enabled (on port 22)

Telnet: Enabled (on port 23)

TACACS+: Disabled

==== File Sharing Services ====

SMB: Disabled

SFTP: Disabled

Enabling the NAM Web Server

This section describes how to enable the NAM web server and browser-based access to the NAM graphical user interface (GUI).

Note You can enable the NAM to function as an HTTP server or an HTTPS secure server, but not as both simultaneously.

To enable the NAM web server and provide browser-based access, confirm that your web browser supports your NAM software release.

Note For a list of supported browsers, see the NAM software release notes.

To enable the NAM web server:

Step 1 Open a Telnet or SSH session to the NAM appliance and at the password prompt, enter your password.

{ip-address | hostname}

or

{ip-address | hostname}

Step 2 Enter one of the following commands to enable either an HTTP server or an HTTPS secure server:

To enable the NAM HTTP web server:

To enable the NAM HTTPS secure web server:

The NAM requests a web administrator user name.

Enabling HTTP server...

No web users are configured.

Please enter a web administrator user name [admin]: <CR>

The NAM web server requires at least one properly-configured web administrator. If the NAM does not prompt you for a web username and password, then at least one web administrator was previously configured.

.

The NAM requests a password for the web administrator, then requests the password to be entered again to ensure accuracy.

New password: <adminpswd>

Confirm password: <adminpswd>

Step 4 Enter the password for the web administrator and confirm it.

Note Because this document is available to the public by way of Cisco.com, it is a good idea to change this and all default passwords as soon as possible.

Step 5 To check the NAM web server functionality, launch an approved internet browser and enter the IP address or host and domain name in the browser address field.

Note For a list of supported browsers, see the NAM software release notes.

If the Cisco Prime NAM 2404 appliance web server is properly configured, you should access the NAM login window.

At this point, the only user able to log in to the NAM web server is the administrative user you configured when you enabled the web server.

Verifying System Status

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Note • The tables in these sections show only common managed device and network module commands.

Note • The tables in these sections show only common managed device and network module commands.

).

).

- The tables group commands by the configuration mode in which they are available. If the same command is available in more than one mode, it might act differently in each mode.

Note Many show commands include the keyword option to display diagnostic output on your screen or to pipe it to a file or a URL.

Table 3-1 Common Diagnostic and Show Commands

Command

Purpose

clear access-log

Clear web access log.

clear captured-data-files

Delete all captured files in NAM local drive.

clear monitoring-data

Delete all monitoring data on NAM.

clear system-alerts

Clear system alerts.

clear system-passwords

Restore default CLI passwords of application image.

Pings a specified IP address or hostname to check network connectivity.

Displays the web access log.

Displays the protocol grouping information.

Displays the web GUI logins and CLI access settings.

show autocreate-data-source

Displays the data source autocreation settings.

show cdb

Displays information about a CDB file.

show cdp settings

Displays the CDP settings.

show certificate

Displays installed certificate.

show certificate-request

Displays certificate signing request.

Displays the current date and time.

command.

show data-source

Displays the data sources.

show date

Displays the current date and time.

show debug

Displays the debug information.

show device

Displays the remote devices.

show email

Displays EMail settings.

show entity

Displays the entity MIB information.

show flow-cache-sizes

Displays the NAM internal cache sizes.

show ftp

Displays the FTP settings for schedule reports.

show hosts

Displays the hosts entries.

Displays the system inventory information.

Displays the IP parameters.

show local-storage all

Displays all physical disks and virtual drives.

show local-storage physical

Displays all physical disks.

show local-storage progress

Displays progress of drive rebuilds.

show local-storage virtual

Displays all virtual drives.

Displays the NAM config, patch, report, and upgrade logs

Displays the amount of installed memory, amount available, and the amount currently used by the system.

show monitor

Displays the configured collections.

show patches

Displays any installed patches.

show preferences

Displays the NAM web interface preferences.

Displays the parsing protocol feature settings.

Displays the remote storage settings for storing capture data.

show snmp

Displays the SNMP parameters.

show syslog-settings

Displays the NAM syslog settings.

show system-alerts

Displays NAM failures and problems.

Displays general information about the host router that is useful to Cisco technical support for problem diagnosis.

show time

Displays the NAM system time settings.

show trap-dest

Displays the NAM trap destination.

Displays information about the loaded router, software or network module bootloader version, and also hardware and device information.

show waas

Displays WAAS devices and data sources.

Displays web publication settings.

Displays a list of current local web users.

Configuring a Monitored Device

After you connect an output interface of a monitored (or managed) device to the monitoring ports of the Cisco Prime NAM 2404 appliance, you must also configure the monitored device to send data to that interface. You do this in two steps:

- Configuring a Monitored Device Interface

- Span the port of the monitored device to use the Cisco Prime NAM 2404 appliance as a destination port

Configuring a Monitored Device Interface

At the monitored device, configure the connection to the Cisco Prime NAM 2404 appliance as a trunk port, but use the no negotiate option. Using the no negotiate option on the monitored device, precludes the switch or router from performing dynamic trunk protocol (DTP) with the appliance monitoring port.

The following example shows how to configure a switch port connected to the appliance monitoring port as Te 7/29.

From the monitored device command line, enter a CLI command like the following:

show run interface ethernet 4/37

n7k-4# show run int ethernet 4/37

!Command: show running-config interface Ethernet4/37

!Time: Mon Apr 27 09:49:03 2015

version 7.2(0)D1(1)

interface Ethernet4/37

description "Connected to 2404 data port"

switchport

switchport monitor

mtu 9216

Creating a SPAN Session

A SPAN session is required to SPAN the monitored device’s traffic to the port connected to the monitoring port of the appliance. You can create a SPAN session using the monitored device’s CLI or using the NAM appliance GUI.

.

Opening and Closing a Telnet or SSH Session to the NAM

This procedure opens and closes a Telnet or SSH session to the NAM. This procedure is not commonly performed, because you would typically use the NAM GUI to monitor and maintain the NAM. If, however, you cannot access the NAM GUI, you might want to use Telnet or SSH to troubleshoot from the NAM CLI.

If your Cisco Prime NAM 2404 appliance is not properly configured for Telnet or SSH access (see the following Prerequisites section), you can open a Telnet session to the managed device to which the Cisco Prime NAM 2404 appliance is connected, then open a NAM console session from the managed device.

Prerequisites

- Configure the NAM system IP address. Optionally, set the NAM system hostname.

- Verify NAM network connectivity by performing one of the following ping tests:

– From a host beyond the gateway, ping the NAM system IP address.

– From the NAM CLI, ping the NAM system default gateway.

Telnet Prerequisites

- Enter the exsession on NAM CLI command.

SSH Prerequisites

- Enter the exsession on ssh NAM CLI command.

Summary Steps

}

.

as the root password.

4. Perform the tasks that you need to perform in the NAM CLI. When you want to end the Telnet or SSH session to the NAM and return to the Cisco IOS CLI, complete Step 5 and Step 6.

Detailed Steps

Command or Action

Purpose

Step 1

}

or

}

host.domain# telnet 10.20.30.40

host.domain# ssh 10.20.30.40

Logs in to a host that supports Telnet.

or

Starts an encrypted session with a remote networking device.

- Use the NAM system IP address or NAM system hostname.

Step 2

.

login: root

Accesses the root (read/write) level of NAM.

Step 3

At the password prompt, enter your password.

or

as the root password.

Password: root

Step 4

Perform the tasks that you need to perform in the NAM CLI. When you want to end the Telnet or SSH session to the NAM and return to the Cisco IOS CLI, complete Step 5 and Step 6.

For help using NAM CLI commands.

Step 5

root@localhost(sub-custom-filter-capture)# exit

root@localhost#

Leaves a subcommand mode.

- Return to command mode.

Step 6

root@localhost# logout

Connection closed by foreign host.

Logs out of the NAM system.

Examples

Opening and Closing a Telnet Session to the NAM Using the NAM System IP Address

nam_host> telnet 172.20.105.215

Trying 172.20.105.215 ... Open

Cisco Prime NAM 2404 (NAM-2404-K9) Console, 6.2(2)

Copyright (c) 2012-2016 by Cisco Systems, Inc.

login: root

Password: <password>

Terminal type: vt100

Cisco Prime NAM 2404 (NAM-2404-K9) Console, 6.2(2)

Copyright (c) 2012-2016 by Cisco Systems, Inc.

WARNING! Default password has not been changed!

root@nam.company.com#

root@nam.company.com# logout

[Connection to 172.20.105.215 closed by foreign host]

nam_host>

Opening and Closing an SSH Session to the NAM Using the NAM System Hostname

host [/home/user] ssh -l root@namappl

root@namappl’s password: <password>

Terminal type: vt100

Cisco Prime NAM 2404 (NAM-2404-K9) Console, 6.2(2)

Copyright (c) 2012-2016 by Cisco Systems, Inc.

WARNING! Default password has not been changed!

root@namappl.company.com#

root@namappl.company.com# logout

Connection to namappl closed.

host [/home/user]

Setting up the CIMC

The Cisco Integrated Management Controller (CIMC) is a built-in feature of Cisco UCS servers that provides a web-based GUI or SSH-based CLI to access, configure, administer, and monitor the server remotely. The NAM 2404 appliance are based on the Cisco UCS server platform, and thus include the CIMC functionality.

While setting up the CIMC is not strictly necessary to use the NAM, certain administrative and troubleshooting tasks can only be performed via the CIMC. Therefore, it is highly recommended to configure the CIMC with an IP address so that it can be accessed if needed.

You can also setup a dedicated CIMC connection using the UCS management port labeled M.

Note The UCS management port labeled M is different from NAMmanagement port LAN1.

Setting up Serial Console Connection

There are two ways to connect to the NAM serial console:

- Serial over LAN (SoL)–Allows access to the NAM serial console through the web-based GUI or SSH-based CLI of CIMC. This access method is configured by default.

- Physical external serial console connector (RJ-45)–Allows access to the NAM serial console through a direct serial cable or terminal server. See section Setting up Serial Console Access through External RJ-45 Port for details.

NAM supports two serial console ports: com0 and com1. The NAM CLI can be accessed through either of these ports. However, only the com0 port provides full output and interactivity during the bootup process. The two serial console options (SoL or RJ-45 connector) cannot use com0 at the same time, so you should assign com0 to the option you would customarily use within your environment. By default, the NAM is configured with SoL on com0, so if SoL is your preferred method of access, then you need not do anything more. If you prefer to assign com0 to the RJ-45 serial port, then follow the steps in section Setting up Serial Console Access through External RJ-45 Port.

Setting up Serial Console Access through External RJ-45 Port

See Figure 5-2 for Serial connector (RJ-45) location.

To setup serial console access through the external RJ-45 port:

Step 1 Log into the CIMC GUI.

.

Step 3 Click the Serial over LAN tab.

to com1.

Step 5 Click the Save Changes button.

Console access through the RJ-45 console port will be enabled. Configure your terminal emulator or terminal server to use 9600 baud/bps, 8-N-1 when connecting to the console.

.

Shutting Down and Starting Up the Appliance

command.

The Cisco Prime NAM 2404 appliance reboots after you press the Power button. You can also switch on the server through the CIMC web interface.

Installing and Configuring External Storage

This section describes how to manually prepare your external iSCSI storage information to work with NAM. It contains the following topics:

- Configuring the iSCSI Array

- Locating the NAM IQN

- Connecting the Storage Array

Configuring the iSCSI Array

Use your vendor's user guide to ensure you have properly configured the iSCSI array. The NAMis independent of most array settings, but some are important for accessibility and performance.

Step 1 To configure the Logical Unit Numbers (LUNs) on the array, there is often a Segment Size setting. Larger segment sizes can improve write speeds. Configure the Segment Size setting to use the largest possible segment size (up to 512KB).

Multiple LUNs can be configured on a single array.

Step 2 Map the LUNs to iSCSI Qualified Names (IQNs) on the array. Each IQN represents a different list of LUNs for hosts (such as the NAM) to access.

Step 3 The NAM supports up to 32 LUNs between all protocols. Multiple LUNs can be mapped to one IQN.

Step 4 The NAM also has an IQN, which represents the host side of an iSCSI session. Be sure you map each NAM's IQN to the LUNs for host read-write access. Most storage arrays require this for security reasons, to ensure that only certain hosts can access the LUNs. Each NAM has a unique IQN, so perform this step for each NAM that requires access and for each target LUN that is to be accessed. For more details about which CLI command to use, see Locating the NAM IQN.

Step 5 Set the IP path to the NAM management port. For details, see Connecting the Storage Array.

Locating the NAM IQN

To find the NAM IQN, use the remote-storage iscsi local-iqn CLI command:

root@nam.domain# remote-storage iscsi local-iqn

Local iSCSI Qualified Name: iqn.1967-04.com.cisco:NAM2404-K9.00:19:55:07:15:9A

Connecting the Storage Array

). The array can be connected while the NAM is running.After you configure the iSCSI storage arrays, be sure that it has an IP path to the NAM management port (see

Some arrays come with multiple storage controller modules. As a security feature, module ownership must often be mapped to each LUN.

The NAM logs into the storage to start an iSCSI session using the IP address and IQN(s) of the storage array. To connect the storage array using the user interface, follow these steps:

Step 1 Log into the NAM web interface. To access the Data Storage page, select Capture > Packet Capture/Decode > Data Storage.

button and enter the target IP and IQN.

The storage table refreshes with the newly discovered LUNs.

If the LUNs do not appear:

a. Check remote-storage iscsi list to verify the iSCSI session was properly started.

The follow example shows how to verify the iSCSI session.

root@nam.domain# remote-storage iscsi list

Storage ID: 16

Label:

Status: Ready

Protocol: ISCSI

Target IP: 172.20.10.82

Target IQN: iqn.2015-04:celermas.target18

Type: LUN

Model: IET VIRTUAL-DISK

LUN: 4

Capacity: 24.98GB

Available: 24.98GB

Active iSCSI Sessions:

tcp: [8] 172.20.10.82:3260,1 iqn.2015-04:celermas.target18

The LUN number (in the above example, LUN 4) can help you identify one LUN from others of the same IQN. This number is unique to each IQN, meaning two LUNs from different IQNs can have the same number.

b. If the iSCSI session was properly started, check the storage array configuration to verify that:

- The LUNs are mapped to the target IQN, and

- The NAM IQN has been given Read/Write access to the LUNs.

. All LUNs mapped to that target IQN will be disconnected.

.

Maintaining the Cisco Prime NAM 2404 Appliance

This chapter provides instructions for maintaining your Cisco Prime NAM 2404 appliance.

These instructions are intended for technicians who are experienced with installing, replacing, and removing the hardware components from electronic devices and are familiar with the Cisco Prime NAM 2404 appliances. Additionally, site planners, network administrators, and facility maintenance personnel might also find this chapter helpful.

This chapter contains the following sections:

- General Maintenance Guidelines

- Reading the LEDs

- Replacing Appliance Components

- Removing or Replacing the Cisco Prime NAM 2404 Appliance

General Maintenance Guidelines

.

Reading the LEDs

There are several LEDs on a Cisco Prime NAM 2404 appliance. LEDs serve the following purposes:

- Indicate that basic power is available to the appliance

- Guide you to a broken adapter card, or to one that has failed its diagnostics

- Give an indication that traffic is flowing through the adapter card to the appliance

The LEDs on the front panel of the Cisco Prime NAM 2404 appliance and corresponding adapter card are aids for determining appliance and adapter performance and operation.

This section describes the location and meaning of LEDs and buttons and includes the following topics:

- Cisco Prime NAM 2404 LEDs

- Reading the NIC LEDs

- Reading the AC Power Supply LED

Cisco Prime NAM 2404 LEDs

These sections describe the location and meaning of the LEDs for the Cisco Prime NAM 2404 appliance.

Reading the Cisco Prime NAM 2404 Front-Panel LEDs

Figure 5-1 shows the front-panel LEDs for the Cisco Prime NAM 2404. Table below defines the LED states.

Figure 5-1 Cisco Prime NAM 2404 Appliance Front View

1

Hard drive fault LED

for the LED states.

6

Fan status LED

2

Hard drive activity LED

7

Temperature status LED

3

Power button/power status LED

8

Power supply status LED

4

Identification button/LED

9

Network link activity LED

5

System status LED

Table 5-1 Cisco Prime NAM 2404 Appliance Front Panel LEDs, Definitions of States

LED Name

State

1

SAS

SAS/SATA drive fault

Section in the Cisco UCS C220 M4 Server Installation and Service Guide, for differing LED behavior.

- Off—The hard drive is operating properly.

- Amber—Drive fault detected.

- Amber, blinking—The device is rebuilding.

- Amber, blinking with one-second interval—Drive locate function activated.

2

SAS

SAS/SATA drive activity

- Off—There is no hard drive in the hard drive tray (no access, no fault).

- Green—The hard drive is ready.

- Green, blinking—The hard drive is reading or writing data.

PCIe

NVMe PCIe SSD status

(SFF, 8-drives version only)

- Off—The drive is not in use and can be safely removed.

- Green—The drive is in use and functioning properly.

- Green, blinking—the driver is initializing following insertion or the driver is unloading following an eject command.

- Amber—The drive has failed.

- Amber, blinking—A drive Locate command has been issued in the software.

2

PCIe

NVMe PCIe SSD activity

(SFF, 8-drives version only)

- Off—No drive activity.

- Green, blinking—There is drive activity.

3

Power button/LED

- Off—There is no AC power to the server.

- Amber—The server is in standby power mode. Power is supplied only to the Cisco IMC and some motherboard functions.

- Green—The server is in main power mode. Power is supplied to all server components.

4

Unit identification

- Off—The unit identification function is not in use.

- Blue—The unit identification function is activated.

5

System status

- Green—The server is running in normal operating condition.

- Green, blinking—The server is performing system initialization and memory check.

- Amber, steady—The server is in a degraded operational state. For example:

– Power supply redundancy is lost.

– CPUs are mismatched.

– At least one CPU is faulty.

– At least one DIMM is faulty.

– At least one drive in a RAID configuration failed.

- Amber, blinking—The server is in a critical fault state. For example:

– Boot failed.

– Fatal CPU and/or bus error is detected.

– Server is in an over-temperature condition.

6

Fan status

- Green—All fan modules are operating properly.

- Amber, steady—One or more fan modules breached the critical threshold.

- Amber, blinking—One or more fan modules breached the non-recoverable threshold.

7

Temperature status

- Green—The server is operating at normal temperature.

- Amber, steady—One or more temperature sensors breached the critical threshold.

- Amber, blinking—One or more temperature sensors breached the non-recoverable threshold.

8

Power supply status

- Green—All power supplies are operating normally.

- Amber, steady—One or more power supplies are in a degraded operational state.

- Amber, blinking—One or more power supplies are in a critical fault state.

9

Network link activity

- Off—The Ethernet link is idle.

- Green—One or more Ethernet LOM ports are link-active, but there is no activity.

- Green, blinking—One or more Ethernet LOM ports are link-active, with activity.

Reading the Cisco Prime NAM 2404 Rear-Panel LEDs

Table 5-2 shows the rear-panel LEDs for the Cisco Prime NAM 2404.

Figure 5-2 Cisco Prime NAM 2404 Appliance Rear View

1

)

5

1-Gb Ethernet link status LED

2

1-Gb Ethernet dedicated management link status LED

6

Rear unit identification button/LED

3

1-Gb Ethernet dedicated management link speed LED

7

Power supply status LED

4

1-Gb Ethernet link speed LED

Table 5-2 Cisco Prime NAM 2404 Appliance Rear Panel LEDs, Definitions

LED Name

State

1

(there is a single status LED)

- Off—No link is present.

- Green, steady—Link is active.

- Green, blinking—Traffic is present on the active link.

1

Optional mLOM 10-Gb BASE-T link speed

- Off—Link speed is 10 Mbps.

- Amber—Link speed is 100 Mbps/1 Gbps.

- Green—Link speed is 10 Gbps.

1

Optional mLOM 10-Gb BASE-T link status

- Off—No link is present.

- Green—Link is active.

- Green, blinking—Traffic is present on the active link.

2

1-Gb Ethernet dedicated management link speed

- Off—Link speed is 10 Mbps.

- Amber—Link speed is 100 Mbps.

- Green—Link speed is 1 Gbps.

3

1-Gb Ethernet dedicated management link status

- Off—No link is present.

- Green—Link is active.

- Green, blinking—Traffic is present on the active link.

4

1-Gb Ethernet link speed

- Off—Link speed is 10 Mbps.

- Amber—Link speed is 100 Mbps.

- Green—Link speed is 1 Gbps.

5

1-Gb Ethernet link status

- Off—No link is present.

- Green—Link is active.

- Green, blinking—Traffic is present on the active link.

5

1-Gb Ethernet link status

- Off—No link is present.

- Green—Link is active.

- Green, blinking—Traffic is present on the active link.

6

Rear unit identification

- Off—The unit identification LED is not in use.

- Blue—The unit identification LED is activated.

7

Power supply status

- Off—No AC input (12 V main power off, 12 V standby power off).

- Green, blinking—12 V main power off; 12 V standby power on.

- Green, solid—12 V main power on; 12 V standby power on.

- Amber, blinking—Warning threshold detected but 12 V main power on.

- Amber, solid—Critical error detected; 12 V main power off (for example, over-current, over-voltage, or over-temperature failure).

- Off—No DC input (12 V main power off, 12 V standby power off).

- Green, blinking—12 V main power off; 12 V standby power on.

- Green, solid—12 V main power on; 12 V standby power on.

- Amber, blinking—Warning threshold detected but 12 V main power on.

- Amber, solid—Critical error detected; 12 V main power off (for example, over-current, over-voltage, or over-temperature failure).

Input/Output Ports and Connectors

The Cisco Prime NAM 2404 support the following ports on the rear of the appliance:

- Cisco Prime NAM management port (LAN1, marked “1”)

Additional ports include:

- The video connector is not required for normal day-to-day operation of the Cisco Prime NAM appliance.

- The built-in port labeled “M” is the Cisco Integrated Management Controller (CIMC) port.

Note You can either use a single connection on port "1" for both pRIME nam management and CIMC or use port "1" for Cisco Prime NAM management and port "M" for CIMC to connect them to different switches.

The Cisco Prime NAM 2404 series appliance use the following connector types:

Reading the NIC LEDs

describes the activity and connection speed associated with each LED state.

Figure 5-3 NIC 1 LEDs

Table 5-3 NIC 1 LED Descriptions

Location

LED

Color

State

Description

1

Left

Off

No network connection

Green

Solid

Network connection

Green

Blinking

Transmit/receive activity

2

Right

Off

10-Mb/s connection (if left LED is on or blinking)

Green

Solid

100-Mb/s connection

Amber

Solid

1000-Mb/s (or 1-Gb/s) connection

Reading the AC Power Supply LED

describes the power status associated with the AC power supply LED.

Table 5-4 AC Power Supply LED

LED

Color

State

Description

Below AC power supply input connector

Off

No AC input power to power supply

Green

Blinking

AC power applied to power supply and standby voltages are available

Green

Solid

All power available

Amber

Blinking

AC power supply warning due to overcurrent or overtemperature condition or slow fan

Amber

Solid

AC power supply failed or shut down due to blown fuse, high overcurrent or overtemperature condition, or fan failure

Replacing Appliance Components

lists the Field Replaceable Units (FRUs) of the Cisco Prime NAM 2404 appliances.

Table 5-5 Cisco Prime NAM 2404 Appliances FRUs

Description

Notes

SFP

See Replacing Transceiver Modules.

Hard Disk Drive, 1 TB

See Removing and Replacing a Hard Disk Drive.

AC Redundant Power Supply

See Installing or Replacing a Power Supply..

UCS PCIe NIC Card

See Installing or Removing a UCS PCIe NIC Card

Installing or Removing a UCS PCIe NIC Card

Replacing Transceiver Modules

To replace an SFP transceiver module in a Cisco Prime NAM 2404 appliance:

Step 1 Locate the new transceiver module you plan to install, remove any protective packaging, and examine it for any signs of damage.

Step 2 Determine which module you want to replace on the Cisco Prime NAM rear panel.

Step 3 Remove the fiber optical cable from the module to be replaced.

Step 4 With your finger, pull the latch down to release the module from its latched position (see Figure 2-2).

Step 5 Using the latch, pull the SFP out of the appliance and place it in a safe location.

Step 6 Insert the new SFP into the slot and slide it in until you feel resistance, then push the SFP harder until you feel (or hear) it click into its socket.

Step 7 With your finger, pull the latch upwards to lock the SFP into its slot (see Figure 2-3).

Step 8 Replace the fiber optical cable.

Note If you use NIC card with RJ45 ports, do not install the transceiver modules.

Removing and Replacing a Hard Disk Drive

Customer should not swap any disk with another disk inside the same NAM appliance. This will make the RAID unrecoverable and all data on the RAID will be lost.

Note A single disk failure per RAID can be fixed in the field by replacing the failed disk with an exactly matching disk. You should not swap any disk with another disk inside the same NAM appliance. It makes the RAID unrecoverable and all data on the RAID is lost.

Installing or Replacing a Power Supply.

Removing or Replacing the Cisco Prime NAM 2404 Appliance

to shut down the NAM application.

Warning Power off the unit before you begin. Statement 237

Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040

to shut down the NAM application.

The appliance is in constant communication on your network, which means that when the network notices that the appliance is no longer responding to it, the network stops sending requests to the appliance. This change is transparent to users. If other appliances are attached to the network, the network continues sending requests to the other appliances.

To replace an appliance, remove it from the network. Then, install a new appliance and configure it using the same configuration parameters that you used for the removed appliance.

Upgrade and Recovery Procedures

Cisco occasionally provides upgrades to NAM software you can download and install on your Cisco Prime NAM 2404 appliance. You might also use the downloadable software to restore your appliance software in the case of a catastrophic failure.

After you upgrade or restore your appliance software, if you have backed up your NAM appliance configuration, you can restore that configuration and resume network monitoring without undue delay.

This chapter contains the following sections:

- Backing Up Your Configuration

After you complete any changes to your NAM appliance configuration, use the command line interface to upload your NAM configuration to an archive server.

- Restoring Your Configuration

Use the command line interface to restore your previous NAM configuration.

- Upgrading Your Software

Download a version of the current NAM software and use a single CLI command to perform the software upgrade.

- Recovery Installation

Use the helper utility to perform a recovery installation.

Backing Up Your Configuration

Before you begin the upgrade process, we recommend that you perform a complete backup of your current NAM configuration.

Note Having a backup configuration file can save you time and frustration if your NAM appliance should suffer a hard disk failure that requires you to reformat or repartition your hard disk drives. This procedure does not back up the capture files and the monitoring data.

command like the following:

For example:

In NAM 6.2(2), besides ftp, secure transfer protocol such as sftp, scp and https is also supported. You can run config upload ? to get the latest help info and example.

. The destination address should be a valid server name and directory path where you have read and write permissions.

Restoring Your Configuration

If you have stored your NAM configuration file at a remote server location that you can access using FTP or HTTP (see Backing Up Your Configuration), you can restore your NAM configuration file after a system recovery or upgrade. This, however, is optional.

command to restore your previous NAM configuration, as in the following:

For example:

In NAM 6.2(2), besides ftp, secure transfer protocol such as sftp, scp and https is also supported. You can run config upload ? to get the latest help info and example.

Upgrading Your Software

To upgrade the software for a Cisco Prime NAM 2404 appliance:

Step 1 Download the NAM application software for the Cisco Prime NAM 2404 appliance from the Cisco.com at the following URL:

is the NAM software release number). The file will be described as the NAM2404 Application Image.

Step 3 Store the NAM application software on the same server where you archived your NAM configuration.

.

Table 6-1 Common Upgrade Commands

Configuration Mode

Command 1

Purpose

host.domain#

Enter the command with the path to the location of the upgrade application image.

Reformats the existing installation.

In NAM 6.2(2), besides ftp, secure transfer protocol such as sftp, scp and https is also supported. You can run config upload ? to get the latest help info and example.

Caution All configuration and data will be lost.

1.You may also use HTTP instead of FTP.

1.You may also use HTTP instead of FTP.

Recovery Installation

You can use the helper utility to reinstall NAM application software on your Cisco Prime NAM 2404 appliance if your appliance should suffer a catastrophic event, such as a hard disk crash, and you can no longer boot the NAM application.

To access the helper utility, use the Cisco Image Management Controller (the CIMC, not the NAM management port) to map the NAM recovery ISO file to the virtual media CD.

We highly recommend you to configure and test the CIMC interface because CIMC interface will be the only way for NAM image recovery, as the NAM appliance no longer has CD/DVD drive installed. CIMC interface can also be used for many NAM management tasks such as remote power on, power off, and hardware health monitoring.

Note You must log in with user or admin privileges to perform this task.

Step 1 Download the ISO file from CCO (where all of the other NAM images are).

) using your web browser.

.

(requires Java).

A Java Launcher file (.jnlp) will be download.

Step 4 Open the Java Launcher file using Java Web Start Launcher.

tab.

to accept the unencrypted session for Virtual Media to server.

.

The Virtual Media menu will show the virtual devices.

.

and select the ISO file.

.

.

Step 12 The appliance will boot up from the mapped ISO image and will stop at the Helper Utility menu.

Step 13 Choose one of these options:

to install the image bundled in the ISO.

to pull a new image down from the network.

Troubleshooting

The Cisco Prime NAM 2404 appliance undergo extensive testing before they leave the factory. If you encounter problems, use the information in this appendix to help isolate problems or to eliminate the appliance as the source of the problem.

Note The procedures in this appendix assume that you are troubleshooting the initial Cisco Prime NAM 2404 appliance startup, and that the appliance is in the original factory configuration. If you have removed or replaced components or changed any default settings, the recommendations in this appendix might not apply.

This appendix does not cover every possible trouble event that might occur on an appliance, but instead focuses on those events that are frequently seen by the customer.

This appendix contains the following sections:

- Troubleshooting Guidelines

- Troubleshooting Appliance Problems

Troubleshooting Guidelines

Before and at initial system boot, you should verify the following:

- External power cable is connected, and the proper power source is being applied.

- The appliance fan and blower are operating.

- The appliance software boots successfully.

- The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled by the appliance software) without problems.

When each of these conditions is met, the hardware installation is complete, and you should proceed to perform a basic configuration (see the software installation guide or user guide that shipped with your appliance for proper configuration procedures).

publication that shipped with your appliance. Before you call, have the following information ready:

- Appliance chassis type (see the Cisco Product Identification Tool ) and serial number (see Serial Number Locations)

- Maintenance agreement or warranty information (see the Cisco Information Packet)

- Type of software and version number (if applicable)

- Date you received the new appliance

- Brief description of the problem you are having and the steps you have taken to isolate and resolve the problem

Note Ensure you provide the customer service representative with any upgrade or maintenance information that was performed on the Cisco Prime NAM 2404 appliance after your initial installation. (For Site Log information, see Appendix D, “Sample Site Log and Preinstallation Task Checklist”.)

Troubleshooting Appliance Problems

The key to problem solving is to isolate the problem to a specific location by comparing what the Cisco Prime NAM 2404 appliance is doing to what it should be doing.

In other words, when troubleshooting, define the specific symptoms, identify all potential problems that could be causing the symptoms, and then systematically eliminate each potential problem (from most likely to least likely) until the symptoms disappear.

Note The LEDs on the front panel of the appliance enable you to determine appliance performance and operation. For a description of these LEDs, see the “Reading the LEDs” section.

When problem solving, check the following appliance subsystems first:

- Power and cooling systems—External power source, AC power cable or DC power wires, and appliance fans. Also check for inadequate ventilation, air circulation, or environmental conditions.

- Adapter cards—Checking the LEDs on the adapter card can help you to identify a failure.

- Cables—Ensure that the external cables connecting the appliance to the network are all secure.

provides troubleshooting tips for possible appliance subsystem problems.

Table A-1 Troubleshooting Tips

Problem Description

What to Check?

What Should You Do?

The power LED on the front panel is not on.

Is the AC power cord connected properly?

If the power LED is still off, the problem might be a power supply failure.

The appliance shuts down after being on for only a short time.

- Check for an environmentally induced shutdown (see the “Reading the LEDs” section).

- Check the fans. If the fans are not working, the appliance will overheat and shut itself down.

- Ensure that the appliance intake and exhaust vents are clear.

- If the fans are not working, you might need to check the power supply connections to the fans.

- Check the environmental site requirements in Appendix C, “Technical Specifications.” .

The appliance partially boots, but the LEDs do not light.

Check for a power supply failure by inspecting the power LED on the front panel of the appliance. If the LED is on, the power supply is functional.

for warranty information or contact your customer service representative.

Power supply shuts down or latches off.

Check to see if the fan has failed, the air conditioning in the room has failed or airflow is blocked to cooling vents.

Take steps to correct the problem. For information about environmental operating conditions, see the User Guide.

Adapter card is not recognized by the appliance.

- Make sure that the adapter card is firmly seated in its slot.

- Check the LEDs on the adapter card. Each adapter card has its own set of LEDs. For information on these LEDs, see the “Reading the LEDs” section.

- Make sure that you have a version of software that supports the adapter card.

For information, see the documentation that was included with your adapter card.

Adapter card is recognized, but interface ports do not initialize.

- Make sure that the adapter card is firmly seated in its slot.

- Check external cable connections.

- Make sure that you have a version of software that supports the adapter card. Refer to the documentation that was included with your adapter card.

For information, see the documentation that was included with your adapter card.

The appliance does not boot properly, or it constantly or intermittently reboots.

- Make sure that the adapter card is firmly seated in its slot.

- Check the appliance chassis or the application software.

- For information, see the documentation that was included with your adapter card.

- For warranty information, see the Cisco Information Packet publication that shipped with your appliance or contact your customer service representative.

If you are using the console port with a terminal, and the appliance boots but the console screen is frozen.

- Check the external console connection.

- Verify that the parameters for your terminal are set as follows:

(a) The terminal should have the same data rate that the appliance has (9600 bps is the default).

(b) 8 data bits.

(c) No parity generated or checked.

(d) 1 stop bit.

The appliance powers up and boots only when an adapter card is removed.

Check the adapter card. There might be a problem with the adapter card. Refer to the documentation that was included with your adapter card.

For warranty information, refer to the Cisco Information Packet publication that shipped with your appliance or contact your customer service representative.

The Cisco Prime NAM 2404 appliance powers up and boots only when a particular cable is disconnected.

There might be a problem with the cable.

For warranty information, see the Cisco Information Packet publication that shipped with your appliance or contact your customer service representative.

Cannot locate the product serial ID on the Cisco Prime NAM.

to locate your product serial number.

This tool offers three search options:

- Search by product ID or model name

- Browse for Cisco model

- Copy and paste the output of the show command to identify the product

For the location of the Cisco Prime NAM 2404 appliance serial number, see Serial Number Locations.

Serial Number Locations

The serial number for the appliance is printed on a pull-out asset tag inside the front panel. See Figure 1-1.

Safety Guidelines

Before you install your appliance, review the safety guidelines in this appendix to avoid injuring yourself or damaging the equipment.

document.

- General Precautions

- Safety with Equipment

- Safety with Electricity

- Preventing Electrostatic Discharge Damage

- Lifting Guidelines

General Precautions

Observe the following general precautions for using and working with your appliance:

- Observe and follow service markings. Do not service any Cisco product except as explained in your appliance documentation. Opening or removing covers that are marked with the triangular symbol with a lightning bolt might expose you to electrical shock. Components inside these compartments should be serviced only by an authorized service technician.

- If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your authorized service provider:

– The power cable, extension cord, or plug is damaged.

– An object has fallen into the product.

– The product has been exposed to water.

– The product has been dropped or damaged.

– The product does not operate correctly when you follow the operating instructions.

- Keep your appliance away from radiators and heat sources. Also, do not block cooling vents.

- Do not spill food or liquids on your appliance, and never operate the product in a wet environment.

- Do not push any objects into the openings of your appliance. Doing so can cause fire or electric shock by shorting out interior components.

- Use the product only with other equipment approved by Cisco.

- Allow the product to cool before removing covers or touching internal components.

- Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service representative or local power company.

- Use only approved power cables. If you have not been provided with a power cable for your appliance or for any AC-powered option intended for your appliance, purchase a power cable that is approved for use in your country. The power cable must be rated for the product and for the voltage and current marked on the product’s electrical ratings label. The voltage and current rating of the cable should be greater than the ratings marked on the product.

- To help prevent electric shock, plug the appliance and power cables into properly grounded electrical outlets. These cables are equipped with three-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cord, use a three-wire cord with properly grounded plugs.

- Observe extension cord and power strip ratings. Make sure that the total ampere rating of all products plugged into the extension cord or power strip does not exceed 80 percent of the extension cord or power strip ampere ratings limit.

- Do not use appliance or voltage converters or kits sold for appliances with your product.

- To help protect your appliance from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

- Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your appliance cables or power cord.

- Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local or national wiring rules.

Safety with Equipment

The following guidelines will help ensure your safety and protect the equipment. However, this list does not include all potentially hazardous situations, so be alert.

Warning Read the installation instructions before connecting the system to the power source. Statement 1004

- Always disconnect all power cords and interface cables before moving the appliance.

- Never assume that power is disconnected from a circuit; always check.

- Keep the appliance chassis area clear and dust-free before and after installation.

- Keep tools and assembly components away from walk areas where you or others could fall over them.

- Do not work alone if potentially hazardous conditions exist.

- Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.

- Do not wear loose clothing that might get caught in the appliance chassis.

- Wear safety glasses when working under conditions that might be hazardous to your eyes.

Safety with Electricity

Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021

Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected. Statement 4

Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43

Warning Before working on a chassis or working near power supplies, unplug the power cord on AC units; disconnect the power at the circuit breaker on DC units. Statement 12

Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001

Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024

Warning When installing or replacing the unit, the ground connection must always be made first and disconnected last. Statement 1046

Follow these guidelines when working on equipment powered by electricity:

- Locate the room’s emergency power-off switch. Then, if an electrical accident occurs, you can quickly turn off the power.

- Disconnect all power before doing the following:

– Working on or near power supplies

– Installing or removing an appliance

– Performing most hardware upgrades

- Never install equipment that appears damaged.

- Carefully examine your work area for possible hazards, such as moist floors, ungrounded power extension cables, and missing safety grounds.

- Never assume that power is disconnected from a circuit; always check.

- Never perform any action that creates a potential hazard to people or makes the equipment unsafe.

- Never work alone when potentially hazardous conditions exist.

- If an electrical accident occurs, proceed as follows:

– Use caution, and do not become a victim yourself.

– Turn off power to the appliance.

– If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help.

– Determine whether the person needs rescue breathing, external cardiac compressions, or other medical attention; then take appropriate action.

In addition, use the following guidelines when working with any equipment that is disconnected from a power source but still connected to telephone wiring or network cabling:

- Never install telephone wiring during a lightning storm.

- Never install telephone jacks in wet locations unless the jack is specifically designed for it.

- Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected at the network interface.

- Use caution when installing or modifying telephone lines.

Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD can occur when electronic printed circuit cards are improperly handled and can cause complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing modules:

- When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your appliance. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

- When transporting a sensitive component, first place it in an antistatic container or packaging.

- Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.

- Ensure that the appliance is electrically connected to earth ground.

- Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact. Connect the clip to an unpainted surface of the appliance to channel unwanted ESD voltages safely to ground. To guard against ESD damage and shocks, the wrist strap and cord must operate effectively.

- If no wrist strap is available, ground yourself by touching a metal part of the appliance.

Caution For the safety of your equipment, periodically check the resistance value of the antistatic wrist strap. It should be between 1 and 10 Mohm.

Lifting Guidelines

The appliance weighs approximately 33 pounds. The appliance is not intended to be moved frequently. Before you install the appliance, ensure that your site is properly prepared so you can avoid having to move the appliance later to accommodate power sources and network connections.

Whenever you lift the appliance or any heavy object, follow these guidelines:

- Always disconnect all external cables before lifting or moving the appliance.

- Ensure that your footing is solid, and balance the weight of the object between your feet.

- Lift the appliance slowly; never move suddenly or twist your body as you lift.

- Keep your back straight and lift with your legs, not your back. If you must bend down to lift the appliance, bend at the knees, not at the waist, to reduce the strain on your lower back muscles.

- Lift the appliance from the bottom; grasp the underside of the appliance exterior with both hands.

Technical Specifications

The Cisco Prime NAM 2404 series appliances are based on the UCS C220 server. This appendix includes the following sections:

- Cisco Prime NAM 2404 Technical Specifications

Cisco Prime NAM 2404 Technical Specifications

The following table contains links to the technical specifications for the Cisco Prime NAM 2404 appliance.

Specification

See...

Physical

Environmental

Power

RAID Controllers

.

SFP Port Cable Specifications

Sample Site Log and Preinstallation Task Checklist

The Site Log provides a record of all actions related to installing and maintaining the Cisco Prime NAM 2404 appliance. Keep the log in an accessible place near the appliance chassis so that anyone who performs tasks has access to it. Site Log entries might include the following:

- Installation progress—Make a copy of the appliance Installation Checklist (see Sample Preinstallation Task Checklist), and insert it into the Site Log (see Sample Site Log). Make entries as you complete each task.

- Upgrade, removal, and maintenance procedures—Use the Site Log as a record of ongoing appliance maintenance and expansion history. Each time a task is performed on the appliance, update the Site Log to reflect the following information:

– Installation of new adapter cards

– Removal or replacement of adapter cards and other upgrades

– Configuration changes

– Maintenance schedules and requirements

– Maintenance procedures performed

– Intermittent problems

– Comments and notes

Sample Site Log

shows a sample site log. Make copies of the sample or design your own site log to meet the needs of your site and equipment.

Table D-1 Site Log

Date

Description of Action Performed or Symptom Observed

Initials

Sample Preinstallation Task Checklist

Part of your site preparation includes reviewing a preinstallation checklist of tasks and considerations that need to be addressed and agreed upon before proceeding with the installation. This is an example of a preinstallation checklist:

1. Assign personnel.

2. Determine protection requirements for personnel, equipment, and tools.

3. Evaluate potential hazards that might affect service.

4. Schedule time for installation.

5. Determine any space requirements.

6. Determine any power requirements.

7. Identify any required procedures or tests.

8. On an equipment plan, make a preliminary decision that locates each Cisco Prime NAM 2404 appliance that you plan to install.

9. Read this hardware installation guide.

10. Verify the list of replaceable parts for installation (screws, bolts, washers, and so on) so that the parts are identified.

11. Check the required tools list to make sure the necessary tools and test equipment are available.

12. Perform the installation.

Helper Utility

You can use the helper utility to perform the following tasks on your Cisco Prime NAM 2404 appliance:

Note For information about accessing the helper utility, see Recovery Installation.

Figure E-1 Helper Utility Menu

==============================================================================

Cisco Systems, Inc.

Network Analysis Module (NAM2404-K9) helper utility

Version 1.1(0.25)

-----

Main menu

1 - Download application image and write to HDD

2 - Download application image and reformat HDD

3 - Install application image from CD and reformat HDD

4 - Display software versions

5 - Reset application image CLI passwords to default

6 - Send Ping

7 - Configure Capture RAID settings

8 - Install application image from flash and reformat HDD

f - Check for and fix file system errors on local disk

s - Show upgrade log

n - Configure network

r - Exit and reset Services Engine

h - Exit and shutdown Services Engine

The following sections describe the Helper Utility Menu, what each option does, and any requirements for using a particular option.

Helper Utility Menu Summary

Table E-1 Helper Utility Menu Options Summary

Menu Option

Description

See...

1

Download the application image and write it to the hard disk drive.

Option 1 - Download Application Image and Write to HDD

2

Download the application image and reformat the hard disk drive.

Option 2 - Download Application Image and Reformat HDD

3

Install the application image from a CD.

Option 3 - Install Application Image from CD

4

Display the current NAM application image version stored on your hard disk.

Option 4 - Display Software Versions

5

Reset the password for users root and admin to their default values.

Option 5 - Reset Application Image CLI Passwords to Default

6

Send a ping to determine if network connectivity exists.

Option 6- Send Ping

7

Configure Capture RAID settings.

Option 7 - Configure Capture RAID Settings

8

Install the application image from flash and reformat the hard disk drive.

Option 8 - Install Application Image From Flash and Reformat HDD

f

Check for and fix file system errors on the local disk.

Option f - Check For and Fix Filesystem Errors on Local Disk

s

Display the upgrade log.

Option s - Show Upgrade Log

n

Configure the network parameters for the appliance

Option n - Configure Network

r

Exit the helper utility and power cycle (reboot) into the NAM application image.

Option r - Exit and Reset Services Engine

h

Exit the helper utility and shut down the NAM appliance.

Option h - Exit and Shutdown Services Engine

Option n - Configure Network

to configure the network parameters for the appliance.

to configure the network manually.

-----

Configure Network interface:

1 - Configure network manually

2 - Show config

3 - Write config to application image

r - return to main menu

Selection [123r]: 1

Step 2 The utility prompts you for the IP address, netmask, and default gateway for the appliance.

Enter IP configuration:

IP address []: 172.20.122.93

netmask []: 255.255.255.128

default gateway []: 172.20.122.1

-----

Configure Network interface:

1 - Configure network manually

2 - Show config

3 - Write config to application image

r - return to main menu

Selection [123r]:

.

Selection [123r]: 2

eth0 Link encap:Ethernet HWaddr 00:0E:0C:EE:50:3E

inet addr:172.20.122.93 Bcast:172.20.122.127 Mask:255.255.255.128

UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1

RX packets:210 errors:0 dropped:0 overruns:0 frame:0

TX packets:0 errors:0 dropped:0 overruns:0 carrier:0

collisions:0 txqueuelen:1000

RX bytes:13632 (13.3 KiB) TX bytes:0 (0.0 b)

Kernel IP routing table

Destination Gateway Genmask Flags Metric Ref Use Iface

172.20.122.0 0.0.0.0 255.255.255.128 U 0 0 eth0

0.0.0.0 172.20.122.1 0.0.0.0 UG 0 0 eth0

-----

Configure Network interface:

1 - Configure network manually

2 - Show config

3 - Write config to application image

r - return to main menu

Selection [123r]:

Option 1 - Download Application Image and Write to HDD

to download a version of the current application image from an FTP server location and write the image to the hard disk.

Note If the NAM application has already been installed and the network settings were configured, they will be automatically be detected by the helper. Otherwise, you must use Option n to configure the network before using this option.

from Cisco.com.

This URL requires you to have a Cisco service agreement and access to the internet to download the zipped software.

Option 2 - Download Application Image and Reformat HDD

to download the current application image and write the image to the hard disk.

Caution Using this option reformats the hard disk before writing the application image and will destroy all data such as reports, packet captures, and configuration. Network connectivity configuration, however, will be retained.

Note If the NAM application has already been installed and the network settings were configured, they will be automatically be detected by the helper. Otherwise, you must use Option n to configure the network before using this option.

from Cisco.com.

This URL requires you to have a Cisco service agreement and access to the internet to download the zipped software.

Option 3 - Install Application Image from CD

to install the current application image from the recovery CD. This option might be necessary if you are unable to connect to your network and download a version of NAM software you archived earlier.

Caution This option reformats the hard disk before writing the application image and will destroy all data such as reports, packet captures, and configuration. Network connectivity configuration, however, will be retained.

Note The version of NAM software available on the recovery CD is the first release of the software and has no patches or upgrades. If you use this option, see Upgrading Your Software.

Option 4 - Display Software Versions

to display the current NAM application image version stored on your hard disk.

Selection [123456789dnfrh]:4

-----

NAM application version: 6.2(2) RELEASE SOFTWARE

Selection [123456789dnfrh]:

Option 5 - Reset Application Image CLI Passwords to Default

to reset the password for users root and admin to their default values.

Option 6- Send Ping

to send a ping to determine if network connectivity exists. When prompted, enter the IP address or full domain name of the location to send the ping.

IP address to ping []: 172.20.122.91

Sending 5 ICPM ECHO_REQUEST packets to 172.20.122.91.

PING 172.20.122.91 (172.20.122.91) 56(84) bytes of data.

64 bytes from 172.20.122.91: icmp_seq=1 ttl=64 time=0.151 ms

64 bytes from 172.20.122.91: icmp_seq=2 ttl=64 time=0.153 ms

64 bytes from 172.20.122.91: icmp_seq=3 ttl=64 time=0.125 ms

64 bytes from 172.20.122.91: icmp_seq=4 ttl=64 time=0.102 ms

64 bytes from 172.20.122.91: icmp_seq=5 ttl=64 time=0.166 ms

--- 172.20.122.91 ping statistics ---

5 packets transmitted, 5 received, 0% packet loss, time 4000ms

rtt min/avg/max/mdev = 0.102/0.139/0.166/0.025 ms

Option 7 - Configure Capture RAID Settings

to configure the Capture RAID settings. This option contains the following suboptions:

-----

Capture RAID Menu

1 - Rebuild all failed disks

2 - Add all new disks to the Capture RAID

3 - Decommission the Capture RAID (destructive)

4 - Construct the Capture RAID (destructive)

c - Show current Capture RAID configuration

p - Show all progress of Capture RAID reconfiguration

r - return to main menu

_

Selection [1234cpr]:

The following table describes each of these suboptions.

Table E-2 Capture RAID Menu Options

Menu Option

Description

1

Rebuild all failed disks.

2

Add new disks to the Capture RAID. If any disks have been installed since the last NAM application reformat install, the RAID will be expanded to include them.

3

Decommission the Capture RAID. Using this option cleans the hard disk and will destroy only the capture data; all other data is on the system RAID.

4

Construct the Capture RAID.

c

Show the current Capture RAIID configuration.

p

Show the progress of the Capture RAID reconfiguration.

r

Return to the main menu.

Option 8 - Install Application Image From Flash and Reformat HDD

to install the application image from flash and reformat the hard disk.

Caution This option reformats the hard disk before writing the application image and will destroy all data such as reports, packet captures, and configuration. Network connectivity configuration, however, will be retained.

Note If the NAM application has already been installed and the network settings were configured, they will be automatically be detected by the helper. Otherwise, you must use Option n to configure the network before using this option.

Option f - Check For and Fix Filesystem Errors on Local Disk

to find and fix file system errors on the local disk. Depending on the partition size, this option might take a long time.

Option s - Show Upgrade Log

to display the upgrade log.

Option r - Exit and Reset Services Engine

to exit the helper utility and power cycle (reboot) into the newly installed application image.

Option h - Exit and Shutdown Services Engine

to exit the helper utility and shut down the NAM appliance.

------------------------------------------------------------------------

Selection [12345678fsnrh]: h

About to exit and shutdown NAM.

Are you sure? [y/N] y

Stopping internet superserver: inetd.

Stopping OpenBSD Secure Shell server: sshd.

Stopping internet superserver: xinetd.

Stopping internet superserver: xinetd-ipv4.

: done.

Shutting down NAM (NAM2404-K9), part 1:

Stopping klogd . . .

Stopping syslogd . . .

Sending all processes the TERM signal... done.

Sending all processes the KILL signal... done.

Unmounting remote filesystems... done.

Deactivating swap...done.

Unmounting local filesystems...done.

Starting halt command: halt

Power down.

-----------------------------------------------------------------------------------------

Cisco Prime Network Analysis Module (NAM) 2404 Appliance Installation and Configuration Guide

October 2016

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Cisco Prime Network Analysis Module (NAM) 2404 Appliance Installation and Configuration Guide

© 2016 Cisco Systems, Inc. All rights reserved.