Modified On: August 09, 2018; March 27, 2019
The following tables lists the required ports for the Cisco Prime Collaboration Assurance (PCA) to communicate with the devices and applications.
Note: 1. SNMP v3 AuthPriv is supported in Cisco Prime Collaboration 10.6 and later.
2. ICMP ping is required for all devices for checking reachability.
Devices/Applications |
From (Sender) |
To (Listener) |
Destination Port |
Purpose |
Cisco TMS |
PCA |
TMS |
80:TCP |
To import sessions and health status (HTTP). |
PCA |
TMS |
161:UDP |
To poll health status (SNMP). |
|
PCA |
TMS |
443:TCP |
To import sessions and health status (HTTPS). |
|
Cisco Voice Portal |
PCA |
CVP |
8111:TCP |
To poll health status (HTTP). |
Cisco MediaSense |
PCA |
Mediasense |
8448:TCP |
To poll health status (HTTP). |
Unified Contact Center Enterprise |
PCA |
UCCE |
7890:TCP |
To poll health status (HTTP). |
For Cisco Prime Collaboration Assurance 11.1 and earlier CTS-Manager (CTSMAN) |
PCA |
CTSMAN |
80:TCP |
To import sessions and to poll health status (HTTP). |
PCA |
CTSMAN |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CTSMAN |
443:TCP |
To import sessions and to poll health status (HTTPS). |
|
For Cisco Prime Collaboration Assurance 11.1 and earlier Cisco TP Exchange (CTX) |
PCA |
CTX Admin |
80.TCP |
To import sessions and to poll health status (HTTP). |
PCA |
CTS all servers |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CTX Admin |
443:TCP |
To import sessions and to poll health status (HTTPS). |
|
Cisco MCU |
PCA |
MCU |
80.TCP |
To poll call details and health status (HTTP). |
PCA |
MCU |
161:UDP |
To poll health status (SNMP). |
|
PCA |
MCU |
443:TCP |
To poll call details and health status (HTTPS) |
|
For Cisco Prime Collaboration Assurance 11.1 and earlier Cisco TP Multipoint Switch (CTMS) |
PCA |
CTMS |
80.TCP |
To poll health status (HTTP). |
PCA |
CTMS |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CTMS |
443:TCP |
To poll call details and health status (HTTPS) |
|
Cisco TP Server (TPS) |
PCA |
TPS |
80.TCP |
To poll health status (HTTP). |
PCA |
TPS |
161:UDP |
To poll health status (SNMP). |
|
PCA |
TPS |
443:TCP |
To poll health status (HTTPS). |
|
Cisco VCS |
PCA |
VCS |
80.TCP |
To poll call details and health status (HTTP). |
PCA |
VCS |
161:UDP |
To poll health status (SNMP). |
|
PCA |
VCS |
443:TCP |
To poll call details and health status (HTTPS). |
|
Cisco Unified CM (CUCM) |
PCA |
CUCM |
22:TCP |
To obtain data from CUCM using SFTP service (SFTP). |
PCA |
CUCM |
80.TCP |
To obtain call details from CUCM (HTTP). |
|
PCA |
CUCM |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CUCM |
443:TCP |
To polls status and RTMT information (HTTPS). |
|
PCA |
CUCM |
2748:TCP |
CTI application server. |
|
PCA |
CUCM |
2749:TCP |
TLS connection between CTI application (JTAPI/TSP) and CTI manager. |
|
PCA |
CUCM |
2789:TCP |
JTAPI application server. |
|
PCA |
CUCM |
8080:TCP |
To determine whether the CUCM web service is running (HTTP). |
|
PCA |
CUCM |
8443:TCP |
To polls CUCM status (HTTPS). |
|
Cisco Unity Connection (CUC) |
PCA |
CUC |
80.TCP |
To poll health status (HTTP). |
PCA |
CUC |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CUC |
443:TCP |
To poll health status (HTTPS). |
|
Cisco Unified Presence Server (CUPS) |
PCA |
CUPS |
80.TCP |
To poll health status (HTTP). |
PCA |
CUPS |
161:UDP |
To poll health status (SNMP). |
|
PCA |
CUPS |
443:TCP |
To poll health status (HTTPS). |
|
TelePresence/Video Endpoints |
PCA |
TP Endpoints |
22:TCP |
To access endpoints during troubleshooting (SSH). |
PCA |
TP Endpoints |
80:TCP |
To poll device info and status and call quality stats (HTTP). |
|
PCA |
TP Endpoints |
161:UDP |
To poll device info and status and call quality stats (SNMP). |
|
PCA |
TP Endpoints |
443:TCP |
To poll device info and status and call quality stats (HTTPS). |
|
IP Phones |
PCA |
IP Phones |
80:TCP |
To obtain Serial Number and Load ID during discovery (HTTP). |
PCA |
IP Phones |
443:TCP |
To obtain Serial Number and Load ID during discovery (HTTPS). |
|
PCA |
IP Phones |
16384-32767:UDP |
To perform phone diagnostics testing. |
|
Cisco 1040 Sensor |
PCA |
1040 Sensor |
2000:TCP |
To communicate with Cisco 1040 server using SCCP. |
Network Devices |
PCA |
Network Devices |
22:TCP |
To access Mediatrace initiator during troubleshooting (SSH). |
PCA |
Network Devices |
23:TCP |
To access Mediatrace initiator during troubleshooting (Telnet). |
|
PCA |
Network Devices |
80:TCP |
To access Mediatrace initiator during troubleshooting (HTTP). |
|
PCA |
Network Devices |
161:UDP |
To poll device and Medianet information (SNMP). |
|
PCA |
Network Devices |
443:TCP |
To access Medianet initiator during troubleshooting (HTTPS). |
|
LDAP/DNS/NTP/SMTP/TFTP Servers |
PCA |
LDAP Server |
389,636123:TCP |
LDAP service. |
PCA |
DNS Server |
53:TCP |
DNS service. |
|
PCA |
NTP Server |
123:UDP |
NTP service. |
|
PCA |
SMTP Server |
25:UDP |
SMTP service. |
|
PCA |
TFTP Server |
69:UDP |
TFTP service. |
|
Assurance Server (PCA) |
Cisco 1040 |
PCA |
69:UDP |
To download configuration file. |
Cisco 1040 |
PCA |
5666:UDP |
To receive syslog messages from Cisco 1040 sensors. |
|
Cisco VCS |
PCA |
8886:TCP |
To receive feedback/notification from Cisco VCS (HTTPS). |
|
Cisco VCS |
PCA |
8888:TCP |
To receive feedback/notification from Cisco VCS (HTTP). |
|
Endpoints (Supporting MSI) |
PCA |
8885:TCP |
To receive MSI notification from endpoints, which supports MSI. |
|
Networking Devices |
PCA |
162:UDP |
To receive SNMP traps. |
|
Networking Devices |
PCA |
514:UDP |
To receive syslogs |
|
Networking Devices |
PCA |
9000:UDP |
To receive traps (CSListener) if port 162 is occupied. |
|
Cisco Prime Collaboration Assurance Serviceability and Unified Communication Operation Dashboard (UCOD) |
PCA |
Serviceability, Unified Communication Operation Dashboard (UCOD) |
7443 |
To access Cisco Prime Collaboration Assurance Serviceability and Unified Communication Operation Dashboard (UCOD) from Cisco Prime Collaboration Assurance. |
The following ports are used by the Cisco Prime Collaboration Assurance (PCA) server to communicate either with the client machine or for the internal use.
From (Sender) |
To (Listener) |
Destination Port |
Purpose |
Cisco Prime Collaboration Version |
PCA |
- |
1018:TCP |
Poller RMI port. |
9.0, 9.5, and 10.0 |
PCA |
- |
1019:TCP |
· Cisco Prime Collaboration 9.0, 9,5 and 10.0: Fault RMI port. · Cisco Prime Collaboration 10.5: Poller RMI port. |
All versions |
PCA |
- |
1024-4999 |
Ephemeral ports. |
All versions |
PCA |
- |
5665-5684 |
Inter processes communication between user interface and backend processes. |
All versions |
PCA |
- |
9002 |
DynamID authentication |
9.0, 9.5, and 10.0 |
PCA |
- |
9009 |
· Default port number used by the IP telephony server for receiving traps from the device fault server. · From Cisco Prime Collaboration 10.5 release, this port is used for internal web server communication using AJP. |
All versions |
PCA |
- |
9822:TCP |
Used for internal communication within the PCA server |
All versions |
PCA |
- |
40000-41000 |
Used by Common Transport Mechanism for internal application messaging. |
9.0, 9.5, and 10.0 |
PCA |
- |
42344 |
Used by Synthetic Testing web service. |
All versions |
PCA |
- |
42350-42353 |
Used by messaging software. |
9.0, 9.5, and 10.0 |
PCA |
- |
43445 |
Used by Alert History database engine. |
9.0, 9.5, and 10.0 |
PCA |
- |
43446 |
Used by inventory service database engine. |
9.0, 9.5, and 10.0 |
PCA |
- |
43447 |
Used by event processing database engine. |
9.0, 9.5, and 10.0 |
PCA |
- |
43449 |
Used by IP Phone Information Facility database engine. |
9.0, 9.5, and 10.0 |
PCA |
- |
43459 |
QOVRdatabase. |
9.0, 9.5, and 10.0 |
PCA |
- |
5342 |
Cisco Prime Collaboration Analytics database. If you have deployed Cisco Prime Collaboration 10.5 Analytics very large deployment, this port must be available on the Cisco Prime Collaboration Analytics database server. |
9.5 and later |
PCA |
- |
5433 |
Cisco Prime Collaboration Assurance database |
All versions |
PCA |
- |
5434 |
Cisco Prime Collaboration Assurance database |
10.5 |
Client |
PCA |
26:TCP |
To connect to the PCA server from the client machine over SSH. |
All versions |
Client browser |
PCA |
80:TCP |
To connect to the PCA server from the client machine over HTTPS. |
Till 10.6 versions |
Client browser |
PCA |
443:TCP |
To connect to the PCA server from the client machine over HTTPS. |
Till 10.6 versions |
Client browser |
PCA |
8080:TCP |
To connect to the PCA server from the client machine over HTTP. |
11.0 and later |
Client browser |
PCA |
8443:TCP |
To connect to the PCA server from the client machine over HTTPS. |
11.0 and later |