Published On: March 19, 2018
Modified On: August 09, 2018
If you are unable to launch Cisco Prime Collaboration Assurance, it could be because the required processes are not running on the Cisco Prime Collaboration Assurance server.
Log in to the Cisco Prime Collaboration Assurance Serviceability User Interface with the Username as globaladmin.
The Dashboard page appears. You can view the Information on the Header, Process Status, and System Update History.
If not all of the required processes are still running on the Cisco Prime Collaboration Assurance server or if you are unable to access the Cisco Prime Collaboration Assurance URL, contact the Cisco support team.
If all the processes are running, see the "Getting Started" chapter, of the Cisco Prime Collaboration 9.0 Quick Start Guide to get started with the Cisco Prime Collaboration Assurance application.
If you need to upgrade Cisco Prime Collaboration Assurance deployment model, you must first upgrade your hardware resources, such as, vRAM, vCPU, and vDisk.
You must increase the disk size by adding a new vDisk of size equal to the required additional size. (Refer to VMware documentation to upgrade/add the hardware resources)
Note:
■ Do not select existing vDisk and increase its size. Add a new vDisk.
■ You can upgrade Cisco Prime Collaboration 12.1 Assurance server (thick provisioned format) from small to medium, large, or very large deployment model.
You must login as root user and upgrade the Cisco Prime Collaboration Assurance deployment model to medium, large, or very large using the following tuning script.
For Cisco Prime Collaboration Assurance version 12.1
# /opt/emms/emsam/bin/newcpcmtuning.sh
From the options displayed, choose the deployment model (excluding option 1) that you wish to upgrade to, and then select Y to proceed with upgrading or N to reselect the deployment model.
For information on installing Cisco Prime Collaboration Assurance, Cisco Prime Collaboration Provisioning, and system requirements, see Cisco Prime Collaboration Quick Start Guide: http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-collaboration/products-installation-guides-list.html
(Applicable to version 10.5)
Note:
If you need to upgrade Cisco Prime Collaboration Assurance deployment model, you must first upgrade your hardware resources,
such as, vRAM, vCPU, and vDisk.
Also, you must increase the virtual disk size by adding a new vDisk. (Refer to VMware documentation to upgrade the hardware resources.)
Cisco Prime Collaboration does not support downgrade of deployment model; that is you cannot downgrade from Cisco Prime Collaboration Large deployment to Small.
· IP Address
You can enter only the New IP Address. The current status is not editable.
· Time Zone
· Host Name
· DNS Domain
· Name Server
· NTP Server
· Configure IPv6 address
Note:
1. An IP Address update requires a system Reboot.
2. A Time Zone update requires a restart of all the processes.
3. An update of other system parameters like Host Name, DNS Domain, Name Server, NTP Server, and Configure IPv6 address do not need a restart of all the processes.
Note: Before you change the IP address in converged mode, the Provisioning server must be detached and browser cache must be cleared. You can then launch the server.
To find the MAC address of Cisco Prime Collaboration Assurance,
1. Login to Cisco Prime Collaboration Assurance.
2. To launch the About page in Enterprise mode, click globaladmin - Enterprise > About at the top right corner of the User Interface.
Note: To launch the About page in MSP mode, click globaladmin - All Customers > About at the top right corner of the User Interface.
3. Click Licensing link to open the License Management page.
In the System Information section, you can view the MAC Address.
In the troubleshooting workflow, if both the endpoints do not support five-tuple configuration, the mediatrace statistics is not displayed. In the troubleshooting workflow, if one of the endpoints support five-tuple, the mediatrace statistics is displayed.
The E20, MXP, Cisco Jabber Video, and Polycom devices does not support five-tuple configuration.
For running IPSLA VO diagnostics, you must ensure that traceroute command from source switch or router to destination switch or router runs successfully.
■ Windows Internet Explorer—You can permanently remove the SSL certificate warning by installing the Cisco Prime Collaboration self-signed certificate.
■ Mozilla Firefox—You can remove the SSL certificate warning only by adding an exception.
In Windows Internet Explorer, to remove the SSL certificate warning:
If you have a safe URL implemented, do the following:
In Mozilla Firefox, to remove the SSL certificate warning.
1. Click I Understand the Risks >Add Exception.