Getting Started with AI Assistant
Overview
Firewall administrators often encounter challenges in managing firewall policies and accessing related documentation. The AI Assistant with Cisco Defense Orchestrator (CDO) and cloud-delivered Firewall Management Center streamlines these tasks, making it more efficient to manage firewall devices, policies, and reference documentation when needed.
Prerequisites
Administrators need to ensure they have met the following prerequisites to use the AI Assistant:
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User roles:
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CDO and cloud-delivered Firewall Management Center- Super Admin or Admin
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On-Prem FMC - Global Domain Admin
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Upon successful login into your tenant, you will notice an AI Assistant button positioned in the top menu bar of the dashboard.
Onboarding First-Time User
After clicking the AI Assistant button for the first time, you will be walked through an introduction to the AI Assistant, how Cisco protects the privacy of your data and finally a few tips on how to use the assistant to get the most out of it. The AI Assistant opens a carousel window of introductory and important information.
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In the carousel window, click Next to the see how the AI Assistant works with your data. We recommend that you read through this to understand how the assistant is treating your data and strives for transparency.
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Click Next to see some helpful tips on how to get the most out of the AI Assistant.
At any point, if you click ‘Cancel’ the AI Assistant is not enabled for your use. Keep in mind that this and any other action you take with the AI Assistant is specific to your user account. Your actions do not enable or disable the assistant for other authorized administrators in your tenant.
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Clicking Launch AI Assistant opens the Assistant in a floating conversation window; You can select a response from one of our suggestion tiles or type in a question in the text box.
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Cisco AI Assistant Components
The Cisco AI Assistant is thoughtfully engineered with user-friendly components that enable seamless interaction.
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Text Input Box -At the bottom of the window, you have a text input box that allows you to type and engage with the AI Assistant.
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New Chat - Need a fresh start or have a new query? The AI Assistant provides the option to begin a new chat at any time. Click on the "+" icon on the left pane to initiate a new conversation.
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Chat History - The AI Assistant provides the option to access your chat history, you can see the list of your previous chats on the left pane. Select one of your previous chats to read through or continue the conversation.
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Feedback - Want to share your feedback? The Cisco AI Assistant has an option to provide feedback for its responses. you select thumbs up to show appreciation or thumbs down to let the assistant know that it can do better.
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Expand View -Click on the expand icon on the top right to open the AI Assistant in full screen view.
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Close -Click on the close icon on the top right to close the AI Assistant.
Cisco AI Assistant Best Practices
We recommend the following best practices to provide you with the essential insights and guidelines for effectively communicating with the Cisco AI Assistant:
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Ask good questions - The Cisco AI Assistant is highly trained with a lot of data. In order to get a relevant response, we recommend that you provide important details to the assistant.
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Sample question- How many decryption policies are enabled on my account? Where can I access the policies? Do the policies have source and destination enabled? |
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Divide the tasks into sub-tasks - For tasks that required multiple sets of instructions it can be beneficial to divide the tasks and input the sub-tasks after the previous task is answered.
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In the sample question above - We suggest breaking down the question into smaller tasks and asking them one at a time, waiting for a response before moving on to the next question. This approach helps prevent information overload and reduces the need for repetition. -
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The AI Assistant does not support uploading files or images.
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The AI Assistant currently provides support only in English language.