Manage the TS Agent

Ending a Current User Session

Use the following procedure to log off a user from the network and end their session.

Procedure

Step 1

Log in to your TS Agent server as a user with administrator privileges.

Step 2

Open Start > > [All Programs] > Task Manager.

Step 3

Expand the window by clicking More Details.

Step 4

Click the Users tab.

Step 5

(Optional) To notify a user that you are ending their session, right-click on the user session and choose Send message.

Step 6

Right-click on the user session and choose Sign off.

Step 7

Click Sign out user to confirm the action.

Viewing the Status of the TS Agent Service Component

Use the following procedure to confirm that the TS Agent service component is running. For more information about the service component, see About the Cisco Terminal Services (TS) Agent.

Procedure

Step 1

Log in to your server as a user with administrator privileges.

Step 2

Open Start > Tools > Services.

Step 3

Locate CiscoTSAgent and view the Status.

Step 4

(Optional) If the TS Agent service component is stopped, start the TS Agent service as described in Starting and Stopping the TS Agent Processes.

Starting and Stopping the TS Agent Processes

Use the following procedure to start or stop the TS Agent service component.

Procedure

Step 1

Log in to your server as a user with administrator privileges.

Step 2

Open Start > Administrative Tools > Services.

Step 3

Navigate to the CiscoTSAgent and right-click to access the context menu.

Step 4

Choose Start or Stop to start or stop the TS Agent Service.

Viewing TS Agent Activity Logs on the Server

If prompted by Support, use the following procedure to view the activity logs for the service component.

Procedure

Open Tools > Event Viewer > Applications and Services Log > Terminal Services Agent Log.

Uninstalling the TS Agent

Use the following procedure to uninstall the TS Agent from your server. Uninstalling the TS Agent removes the interface, service, and driver from your server. Uninstalling the TS Agent also terminates active user sessions as reported to the Cloud-Delivered Firewall Management Center or . The strong cryptography modification is not removed.

Procedure

Step 1

Log in to your server as a user with administrator privileges.

Step 2

Open Start > Control Panel.

Step 3

Click All Control Panel Items > Programs and Features.

Step 4

Right-click Terminal Services Agent and choose Uninstall.