Catalyst 2960 Switch Getting Started Guide
Available Languages
Table Of Contents
Equipment That You Supply to Run Express Setup
Downloading Cisco Network Assistant
Installation Warning Statements
Connect to the 10/100 and 10/100/1000 Ports
Install the SFP Modules and Connect to the Ports
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Limited Lifetime Hardware Warranty Terms
Getting Started Guide
About This Guide
This guide provides instructions on how to use Express Setup to initially configure your Catalyst switch. Also covered are switch management options, basic rack-mounting procedures, port and module connections, power connection procedures, and troubleshooting help.
For additional installation and configuration information for Catalyst 2960 switches, see the Catalyst 2960 documentation on Cisco.com. For system requirements, important notes, limitations, open and resolved bugs, and last-minute documentation updates, see the release notes, also on Cisco.com.
When using the online publications, refer to the documents that match the Cisco IOS software version running on the switch. The software version is on the Cisco IOS label on the switch rear panel.
For translations of the warnings that appear in this publication, see the Regulatory Compliance and Safety Information for the Catalyst 2960 Switch that accompanies this guide.
Taking Out What You Need
Follow these steps:
1.
Unpack and remove the switch and the accessory kit from the shipping box.
2.
3.
Equipment That You Supply to Run Express Setup
You need to supply this equipment to run Express Setup:
•
•
Shipping Box Contents
Running Express Setup
When you first set up the switch, you should use Express Setup to enter the initial IP information. This enables the switch to connect to local routers and the Internet. You can then access the switch through the IP address for further configuration.
To run Express Setup:
Step 1
Verify that no devices are connected to the switch, because during Express Setup, the switch acts as a DHCP server. If your PC has a static IP address, before you begin, you should change your PC settings to temporarily use DHCP.
Step 2
Connect the AC power cord to the switch and to a grounded AC outlet. The power-on self-test (POST) begins. During POST, the LEDs blink while a series of tests verify that the switch functions properly. LED behavior during POST is unpredictable and might vary.
Step 3
Wait for the switch to complete POST. It might take several minutes for the switch to complete POST.
Step 4
Verify that POST has completed by confirming that the SYST LED rapidly blinks green. If the switch fails POST, the SYST LED turns amber.
POST errors are usually fatal. Call Cisco Systems immediately if your switch fails POST.
Step 5
Press and hold the Mode button for 3 seconds. When all of the LEDs above the Mode button turn green, release the Mode button.
If the LEDs above the Mode button begin to blink after you press the button, release it. Blinking LEDs mean that the switch has already been configured and cannot go into Express Setup mode. For more information, see the "Resetting the Switch" section.
Step 6
Verify that the switch is in Express Setup mode by confirming that all LEDs above the Mode button are green. (The RPS LED remains off on some switch models.)
Step 7
Connect a straight-through Category 5 Ethernet cable (not provided) to any 10/100 or 10/100/1000 Ethernet port on the switch front panel and to the Ethernet port on the PC.
Step 8
Verify that the LEDs on both Ethernet ports are green.
Step 9
Wait 30 seconds.
Step 10
Launch a web browser on your PC. Enter the IP address 10.0.0.1 in the web browser, and press Enter.
Step 11
The Express Setup page appears. If it does not appear, see the "In Case of Difficulty" section for help. Note: all entries must be in English letters and numbers.
Step 12
Enter this information in the Network Settings fields:
•
•
•
•
Step 13
(Optional) You can enter the Optional Settings information now or enter it later by using the device manager interface:
•
•
•
•
•
If you enable SNMP, you must enter a community string in the SNMP Read Community field, the SNMP Write Community field, or both. SNMP community strings authenticate access to MIB objects. Embedded spaces are not allowed in SNMP community strings. When you set the SNMP read community, you can access SNMP information, but cannot modify it. When you set the SNMP write community, you can access and modify SNMP information.
Step 14
Click Submit to save your settings, or click Cancel to clear your settings.
When you click Submit, the switch is configured and exits Express Setup mode. The PC displays a warning message and then attempts to connect with the new switch IP address. If you configured the switch with an IP address that is in a different subnet from the PC, connectivity between the PC and the switch is lost.
Step 15
Disconnect the switch from the PC, and install the switch in your network. See the "Managing the Switch" section for information about configuring and managing the switch.
If you need to rerun Express Setup, see the "Resetting the Switch" section.
Refreshing the PC IP Address
After you complete Express Setup, you should refresh the PC IP address.
For a dynamically assigned IP address, disconnect the PC from the switch, and reconnect it to the network. The network DHCP server will assign a new IP address to the PC.
For a statically assigned IP address, change it to the previously configured IP address.
Managing the Switch
After completing Express Setup and installing the switch in your network, use the device manager, Cisco Network Assistant, or another of the management options described in this section for further configuration.
Using the Device Manager
The simplest way to manage the switch is by using the device manager that is in the switch memory. This is an easy-to-use web interface that offers quick configuration and monitoring. You can access the device manager from anywhere in your network through a web browser.
Follow these steps:
1.
2.
3.
4.
Downloading Cisco Network Assistant
Cisco Network Assistant is a free software program that you download from Cisco.com and run on your PC. Network Assistant offers advanced options for configuring and monitoring multiple devices, including switches, switch clusters, switch stacks, routers, and access points.
Follow these steps:
1.
2.
3.
Command-Line Interface
You can enter Cisco IOS commands and parameters through the CLI. Access the CLI either by connecting your PC directly to the switch console port or through a Telnet session from a remote PC or workstation.
Follow these steps:
1.
2.
3.
4.
Other Management Options
You can use SNMP management applications such as CiscoWorks Small Network Management Solution (SNMS) and HP OpenView to configure and manage the switch. You also can manage it from an SNMP-compatible workstation that is running platforms such as HP OpenView or SunNet Manager.
The Cisco IE2100 Series Configuration Registrar is a network management device that works with embedded CNS agents in the switch software. You can use IE2100 to automate initial configurations and configuration updates on the switch.
See the "Accessing Help Online" section for a list of supporting documentation.
Rack-Mounting
This section covers basic 19-inch rack-mounting and switch port connections. As an example, all the illustrations show the Catalyst 2960G-48TC-L switch. You can install and connect the Catalyst 2960G-48TC-L or other Catalyst 2960 switches as shown in these illustrations. For alternate mounting procedures, such as installing the switch in a 24-inch rack or on a wall, and for additional cabling information, see the Catalyst 2960 Switch Hardware Installation Guide on Cisco.com.
Equipment That You Supply
You need to supply a number-2 Phillips screwdriver to rack-mount the switch.
Before You Begin
When determining where to install the switch, verify that these guidelines are met:
Installation Warning Statements
This section includes the basic installation warning statements. Translations of these warning statements appear in the Regulatory Compliance and Safety Information for the Catalyst 2960 Switch document that shipped with the switch.
Warning
Warning
Warning
Warning
This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.
If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006
Warning
Warning
Warning
Warning
Attaching the Brackets
Use four Phillips flat-head screws to attach the long side of the brackets to Catalyst 2960 switches in one of three mounting positions.
Rack-Mount the Switch
Use the four number-12 Phillips machine screws to attach the brackets to the rack. Use the black Phillips machine screw to attach the cable guide to the left or right bracket.
Connect to the Switch Ports
This section describes how to connect to the fixed switch ports and to the SFP module ports.
Connect to the 10/100 and 10/100/1000 Ports
Follow these steps:
Note
Install the SFP Modules and Connect to the Ports
Follow these steps:
For a list of supported modules, see the release notes on Cisco.com. For detailed instructions on installing, removing, and connecting to SFP modules, see the documentation that came with the SFP module.
Caution
Verify Port Connectivity
After you connect to the switch port and another device, the port LED turns amber while the switch establishes a link. This process takes about 30 seconds, and then the LED turns green when the switch and the target device have an established link. If the LED is off, the target device might not be turned on, there might be a cable problem, or there might be a problem with the adapter installed in the target device. See the "In Case of Difficulty" section for information about online assistance.
In Case of Difficulty
If you experience difficulty, help is available here and on Cisco.com. This section includes Express Setup troubleshooting, how to reset the switch, how to access help online, and where to find more information.
Troubleshooting Express Setup
If Express Setup does not run, or if the Express Setup page does not appear in your browser:
Resetting the Switch
This section describes how to reset the switch by rerunning Express Setup. These are reasons why you might want to reset the switch:
•
•
•
Caution
To reset the switch:
•
The switch now behaves like an unconfigured switch. You can enter the switch IP information by using Express Setup as described in the "Running Express Setup" section.
Accessing Help Online
First look for a solution to your problem in the troubleshooting section of the Catalyst 2960 Switch Hardware Installation Guide or the Catalyst 2960 Switch Software Configuration Guide on Cisco.com. You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation, including:
•
•
•
•
•
•
Follow these steps:
1.
2.
3.
4.
For More Information
For more information about the switch, see these documents on Cisco.com:
•
•
•
•
•
•
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
•
•
•
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
In an emergency, you can also reach PSIRT by telephone:
•
•
Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
•
http://www.cisco.com/go/marketplace/
•
•
•
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•
•
http://www.cisco.com/en/US/products/index.html
•
http://www.cisco.com/discuss/networking
•
http://www.cisco.com/en/US/learning/index.html
Cisco Limited Lifetime Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1.
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2.
a.
b.
c.
The Cisco Limited Warranty and Software License page from the Information Packet appears.
d.
Note
3.
a.
78-6310-02C0
b.
c.
The Cisco warranty page appears.
d.
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
A Cisco product hardware warranty is supported for as long as the original end user continues to own or use the product, provided that the fan and power supply warranty is limited to five (5) years. In the event of a discontinuance of product manufacture, the Cisco warranty support is limited to five (5) years from the announcement of the discontinuance.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of the Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Feedback