Recover Passwords
Revised: March 2015
This chapter explains how to use the Appliance Administrative Interface (AAI) to recover forgotten passwords.
The procedures in this chapter require that you log in with the pwadmin account that you set up when you initially configured the appliance.
Change the Admin Account Password
Procedure
Step 1 Log in to the AAI using the pwadmin username and password.
Step 2 Choose CHANGE_ADMIN_PASSWORD and press Enter.
Step 3 Enter the new password and press Enter. The password must contain at least 6 characters.
Step 4 Enter the password again and press Enter.
Step 5 Press Enter to return to the Main Menu.
Step 6 (Cisco Show and Share only) Log in as an administrator or as superuser to Cisco Show and Share and do the following:
a. Choose Show and Share from global navigation.
b. Choose Administration.
c. Update the Publish locally... password or the password for any file type that is hosted on the Cisco Show and Share appliance.
Change the PWADMIN Account Password
Procedure
Step 1 Log in to the AAI using the pwadmin username and password.
Step 2 Choose CHANGE_PWADMIN_PASSWORD and press Enter.
Step 3 Enter the new password and press Enter. The password must contain at least 6 characters.
Step 4 Enter the password again and press Enter.
Step 5 Press Enter to return to the Main Menu.
Reset the Superuser Account Password
You cannot change the superuser account password from the AAI. However, you can reset it to Cisco123. You should immediately log in to the Cisco DMM and change the superuser account password after performing a reset.
Procedure
Step 1 Log in to the AAI using the pwadmin username and password.
Step 2 Choose RESET_SUPERUSER_PASSWORD and press Enter.
Step 3 Press Enter to reset the password.
The password is changed to Cisco123.
Step 4 Press Enter to return to the Main Menu.
Get Testroot Access
Testroot access is used during troubleshooting sessions with Cisco support personnel. Do not use this option except under the guidance of Cisco support staff.