Overview of Cisco Business Edition 4000
Cisco Business Edition 4000 (BE4000) is a dedicated voice appliance that provides essential IP telephony and voicemail services for up to 200 phones. BE4000 comprises of a BE4000 appliance that is installed in the customer premises and the Cisco Business Edition 4000 Management cloud portal that manages the phone configurations.
Cisco partners can preconfigure the customer network information in the Cisco Business Edition 4000 Management cloud portal even before the BE4000 appliance is shipped to the customer site. After the BE4000 appliance is shipped and installed on the customer premises, it automatically pulls the preconfigured network information from the portal. Thus deployment is made easy and phone systems are set up quickly.
The following portals are available as part of the Cisco Business Edition 4000:
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Cisco Business Edition 4000 Management Portal (also referred to as Cisco Business Edition 4000 Partner Portal)—Cisco partners access this portal to preconfigure a customer’s network. If your company is new to Cisco, complete Partner Registration.
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Cisco Business Edition 4000 Selfcare Portal —Customer administrators can use this portal to manage all the BE4000 sites within their organization. End users can use this portal to set up their phone features from anywhere at any time.
For a detailed list of features available in BE4000, see the Cisco Business Edition 4000 Data Sheet.
For any information related to Support and Service, see cisco.com.
What's New
January 14, 2020
Note |
For the list of features added from April 2017 to July 2019, see Feature Updates—April 2017 to July 2019. |
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Cisco Smart License Status
BE4000 offers support to partners and customer administrators to view the status of Cisco Smart License of their sites.
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Cisco partners and customer administrators can view the Registration Status of their smart account and license status under Manage Site>Settings>Licensing. Click Refresh Status to view the updated Smart Licensing status of your site.
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The feature menu section of BE4000 Partner Portal dashboard now includes a column for the feature License. The License column displays the Cisco Smart License status of your BE4000 site.
For more information on Cisco Smart License status, see Smart License. For more information on the License column in feature menu section of BE4000 Partner Portal, see Cisco Business Edition 4000 Management Portal Dashboard.
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Features Introduced in October 2019
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Custom Outbound Caller ID
BE4000 offers support to define a custom outbound caller ID for the outbound calls on a SIP trunk. Enter the custom outbound call ID in the field Custom Outbound Caller ID under Manage Site>Direct Inward Dial Numbers>Outbound Caller ID. For more information, see Direct Inward Dial Numbers.
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DID Inbound Call Mapping is Reset on Disabling Hardware Conference
When you disable Hardware Conference, BE4000 reverts to the default Built-In Bridge conference mode. In this scenario, the mapping of incoming calls on the DID number to a Meet Me conference number is reset. Hence, the incoming calls on the DID number are directed to the default target number. For more information, see Direct Inward Dial Numbers.
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Meet Me Softkey on Cisco IP Conference Phone 7832
BE4000 now supports the Meet Me softkey on Cisco IP Conference Phone 7832. If conferencing is enabled, Meet Me softkey is displayed on the Cisco IP Conference Phone 7832 registered to BE4000.
Features Introduced in August 2019
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Edit Outbound Caller ID
BE4000 allows you to edit the format of the number in Outbound Caller ID based on your requirements. The outbound number need not be same as the Direct Inward Dial numbers (DID) in Inbound Call Mapping. Check the check box Outbound Caller IDs do not match Direct Inward Dial numbers to make your outbound number editable. For more information, see Direct Inward Dial Numbers.
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Map Direct Inward Dial to Meet Me Extension
BE4000 offers support to map the incoming calls on the Direct Inward Dial (DID) number to a target. Apart from the existing target types of Auto Attendant, Hunt Group and Extension, you can map the incoming calls on the Direct Inward Dial (DID) number to a Meet Me conference number in BE4000. For more information, see Direct Inward Dial Numbers.
Limitations
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Direct Inward Dial (DID) Numbers—Up to 98 numbers are supported for SIP trunks and 98 numbers for ISDN trunks (PRI and BRI).
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SIP Trunk—Options Ping—Options Ping configuration added with the custom SIP template does not work as expected. If the SIP provider requires you to use Options Ping feature, contact the service provider on boarding team by sending an email to be4000-siptrunk@external.cisco.com.
Note
Many SIP providers use Options Ping inbound to the BE4000. In such cases, it is recommended not to configure Options Ping.
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Configuration Wizard—When a non-deployed configuration is edited, the first page of the configuration wizard is skipped. You cannot edit the Customer Name, and Location fields. In such a case, create a new configuration through the Business Edition 4000 partner portal.
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NIM Cards
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You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance.
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Cisco IP Phone 8800 Series
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Cisco Unified IP Conference Phone 8831 does not support Paging.
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Voicemail Support on FXS—The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail.
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Centrex Lines—Centrex lines are not supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards.
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ATA 190 and ATA 191 Analog Telephone Adapters—
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Cisco ATA Analog Telephone Adapters can be added only post site deployment. You cannot add during initial site deployment.
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Cisco ATA Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot add Cisco ATA Analog Telephone Adapter under Manage Site > Extensions and Manage Site > User Management.
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A fax call does not fall back to voice only call after the fax is sent.
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The following features are not supported:
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Paging
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Single Number Reach (SNR)
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Speed dial
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Secondary Dial Tone—BE4000 does not support secondary dial tone.
Open Bugs
Identifier |
Issue |
Workaround |
---|---|---|
CSCvg04207 |
On Cisco IP Phone 8845 and Cisco IP Phone 8865, the Voicemail and Directory buttons fail to work and displays the following error messages: For
Voicemail button:
For
Directory button:
|
To access voicemail, set up a speed dial to 70300. No workaround to access directory. |
15 |
The Customer Name and Location entered during the initial site deployment in the Setup Assistant cannot be modified post site deployment. |
Recreate the site with the desired name and location details. |
Supported SIP VoIP Trunk Connectivity
BE4000 offers the following options for connecting to a SIP VoIP trunking service:
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Using the Gigabit Ethernet Interface 0/0/0 and your primary internet connection
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Using the Gigabit Ethernet Interface 0/0/1 connected to a dedicated internet connection for your VoIP service
Using Gigabit Ethernet Interface 0/0/0
In this scenario, the BE4000 is connected as a privately addressed host in your local area network, so it is assumed that all traffic sent to the Internet is subject to Network Address Translation (NAT). As such, the following is required to reliably exchange VoIP traffic:
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Secure a static public Internet address from your ISP. The BE4000 uses this address to ensure that signaling is properly formatted as it is sent.
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Forward inbound VoIP traffic to the BE4000. Depending on the capabilities of your WAN router, this may be accomplished in several ways:
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Add port forwarding rules for SIP signaling and media traffic
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Use static NAT rules
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Configure the BE4000 IP address as a DMZ host
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Using Gigabit Ethernet Interface 0/0/1
The Gigabit Ethernet Interface 0/0/1 (also referred to as secondary interface) may be configured with an IP address either manually or dynamically via DHCP. If a manual address is configured and traffic is passed through NAT, then an external IP address may be configured in the portal to fix up signaling traffic. This option is not currently offered where an address is assigned dynamically. In this case, it is assumed that the assigned address is either publically routable, or if NAT is used, then the VoIP provider offers transparent hosted NAT traversal.
When using the secondary interface, the BE4000 must be assigned an address in a different subnet to that used for the primary interface.
To ensure that all traffic is correctly routed and accepted, all IP addresses used by your provider must be included in the partner portal trusted address list for the trunk.
Supported Countries
BE4000 is available for deployment in the countries listed below. Dial plan and localization support for end user portal is also available for the following countries:
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Supported Phones
Cisco Business Edition 4000 supports the following IP Phone Models containing Cisco enterprise software:
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Cisco IP Phone 7800 Series
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Cisco IP Phone 7811
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Cisco IP Phone 7821
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Cisco IP Conference Phone 7832
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Cisco IP Phone 7841
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Cisco IP Phone 7861
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Cisco IP Phone 8800 Series
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Cisco IP Phone 8811
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Cisco Wireless IP Phone 8821*
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Cisco Unified IP Conference Phone 8831
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Cisco IP Conference Phone 8832
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Cisco IP Phone 8841
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Cisco IP Phone 8845
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Cisco IP Phone 8851 (Supports up to 2 Key Expansion Modules)
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Cisco IP Phone 8861 (Supports up to 3 Key Expansion Modules)
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Cisco IP Phone 8865 (Supports up to 3 Key Expansion Modules)
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Cisco IP Phone 8800 Key Expansion Modules (CP-8800-A-KEM= and CP-8800-V-KEM=)
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Cisco ATA 190 Analog Telephone Adapter
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Cisco ATA 191 Analog Telephone Adapter (Fast-track Mode)
*—To ensure reliability and performance, your wireless LAN should meet the requirements that are outlined in the Cisco Wireless IP Phone 8821 and 8821-EX Wireless LAN Deployment Guide.
Note |
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Supported Line Cards
Cisco Business Edition 4000 supports a maximum of two line cards. The following are the supported line cards:
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NIM-2FXS
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NIM-2FXSP
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NIM-4FXS
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NIM-4FXSP
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NIM-2FXO
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NIM-4FXO
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NIM-2FXS/4FXO
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NIM-2FXS/4FXOP
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NIM-2BRI-NT/TE
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NIM-4BRI-NT/TE
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NIM-1MFT-T1/E1 (requires PVDM4-32)
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NIM-2MFT-T1/E1 (requires PVDM4-64)
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NIM-4MFT-T1/E1 (requires PVDM4-128)
Supported Browsers
Cisco Business Edition 4000 portals support the following browsers:
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Microsoft Internet Explorer (IE) version 11.0 and later
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Google Chrome version 58.0 and later
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Mozilla Firefox version 53.0.2 and later
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Safari version 9.1 and later
Note |
Do not use form fill on your browser while accessing the BE4000 portal. |
Supported Telephony Port Tones and Phone Tones
Country |
Telephony Port Tones |
Phone Tones |
---|---|---|
Argentina |
Yes |
No |
Australia |
Yes |
Yes |
Austria |
Yes |
No |
Belgium |
Yes |
No |
Brazil |
Yes |
Yes |
Canada |
Yes |
Yes |
Chile |
Yes |
No |
China |
Yes |
Yes |
Colombia |
Yes |
No |
Croatia |
No |
Yes |
Cyprus |
Yes |
No |
Czech Republic |
Yes |
Yes |
Denmark |
Yes |
Yes |
Estonia |
No |
Yes |
Egypt |
Yes |
No |
Finland |
Yes |
Yes |
France |
Yes |
Yes |
Germany |
Yes |
Yes |
Ghana |
Yes |
No |
Greece |
Yes |
Yes |
Hong Kong |
Yes |
No |
Hungary |
Yes |
Yes |
Iceland |
Yes |
No |
India |
Yes |
No |
Ireland |
Yes |
No |
Israel |
Yes |
Yes |
Italy |
Yes |
Yes |
Japan |
Yes |
Yes |
Jordan |
Yes |
No |
Kenya |
Yes |
No |
Republic of Korea |
Yes |
Yes |
Kuwait |
Yes |
No |
Latvia |
No |
Yes |
Lebanon |
Yes |
No |
Lithuania |
No |
Yes |
Luxembourg |
Yes |
No |
Malaysia |
Yes |
No |
Malta |
Yes |
No |
Mexico |
Yes |
No |
Republic of Montenegro |
No |
Yes |
Nepal |
Yes |
No |
Netherlands |
Yes |
Yes |
New Zealand |
Yes |
No |
Nigeria |
Yes |
No |
Norway |
Yes |
Yes |
Oman |
Yes |
No |
Pakistan |
Yes |
No |
Panama |
Yes |
No |
Peru |
Yes |
No |
Philippines |
Yes |
No |
Poland |
Yes |
Yes |
Portugal |
Yes |
Yes |
Russian Federation |
Yes |
Yes |
Saudi Arabia |
Yes |
Yes |
Serbia |
No |
Yes |
Singapore |
Yes |
No |
Slovakia |
Yes |
Yes |
Slovenia |
Yes |
Yes |
South Africa |
Yes |
No |
Spain |
Yes |
Yes |
Sweden |
Yes |
Yes |
Switzerland |
Yes |
No |
Taiwan |
Yes |
Yes |
Thailand |
Yes |
Yes |
Turkey |
Yes |
Yes |
United Arab Emirates |
Yes |
No |
United Kingdom |
Yes |
Yes |
United States of America |
Yes |
Yes |
Venezuela |
Yes |
No |
Zimbabwe |
Yes |
No |
Language Support
Language |
Phone Display |
Voicemail and System Prompt Language |
Self-Care Portal (End User access only) |
---|---|---|---|
Arabic |
Yes |
Yes |
Yes |
Bulgarian |
Yes |
No |
No |
Chinese (China) |
Yes |
Yes |
No |
Chinese (Hong Kong) |
Yes |
Yes |
Yes |
Chinese (Taiwan) |
Yes |
Yes |
Yes |
Croatian |
Yes |
No |
No |
Czech |
Yes |
No |
No |
Danish |
Yes |
Yes |
No |
Dutch |
Yes |
Yes |
Yes |
English (UK) |
Yes |
Yes |
Yes |
English (US) |
Yes |
Yes |
Yes |
Estonian |
Yes |
No |
No |
French (Canada) |
Yes |
Yes |
Yes |
French (France) |
Yes |
Yes |
Yes |
German |
Yes |
Yes |
Yes |
Greek |
Yes |
No |
No |
Hebrew |
Yes |
Yes |
No |
Hungarian |
Yes |
Yes |
No |
Italian |
Yes |
Yes |
Yes |
Japanese |
Yes |
Yes |
Yes |
Korean |
Yes |
Yes |
Yes |
Latvian |
Yes |
No |
No |
Lithuanian |
Yes |
No |
No |
Norwegian |
Yes |
Yes |
No |
Polish |
Yes |
No |
Yes |
Portuguese (Brazil) |
Yes |
Yes |
Yes |
Portuguese (Portugal) |
Yes |
Yes |
No |
Romanian |
Yes |
No |
No |
Russian |
Yes |
Yes |
No |
Serbian |
Yes |
No |
No |
Slovak |
Yes |
No |
No |
Slovenian |
Yes |
No |
No |
Spanish (Spain) |
Yes |
Yes |
Yes |
Spanish (Latin America) |
Yes |
Yes |
Yes |
Spanish (Mexico) |
Yes |
Yes |
Yes |
Swedish |
Yes |
Yes |
No |
Thai |
Yes |
No |
No |
Turkish |
Yes |
Yes |
Yes |
Supported SIP Service Provider Configuration Templates
BE4000 simplifies the SIP trunk configuration tasks by providing configuration templates specific to SIP service providers. SIP configuration templates are available for the following SIP service providers:
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Alestra
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ATT Flex
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Bell Canada
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Bell MTS
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Callcentric
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Lumen
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IntelePeer
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Level 3
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Malaysia Telecom
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Novum Networks
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QSC
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SIP.US
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Telstra
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Vitelity
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VozTelecom
Note |
If your SIP service provider does not have a configuration template that is supported in the BE4000, you can configure SIP trunk using the Custom template. |
Related Documentation
You can access all documents for Business Edition 4000 on cisco.com.
Document Title |
What Is Included |
---|---|
Cisco Business Edition 4000 Quick Start Guide (English and French) |
Information on installation and activation of the Business Edition 4000 appliance. |
Cisco Business Edition 4000 Quick Start Guide (English and Brazilian Portuguese) |
Information on installation and activation of the Business Edition 4000 appliance. |
Information on the features of the Partner Portal. |
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Information on the features of the Customer Administrator Portal. |
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Cisco Business Edition 4000 End User Reference Guide for Cisco IP Phone 7800 Series |
Information on the features for the End User and how to use the Cisco IP Phones and Selfcare portal. |
Cisco Business Edition 4000 End User Reference Guide for Cisco IP Phone 8800 Series |
Information on the features for the End User and how to use the Cisco IP Phones and Selfcare portal. |
Cisco Business Edition 4000 End User Guide for Cisco Wireless IP Phone 8821 |
Information on the features for the End User and how to use the Cisco Wireless IP Phone 8821 and the Selfcare portal. |
Accessibility Features in Cisco Business Edition 4000
All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact accessibility@cisco.com.