Chapter 1. Cisco Emergency Responder 10.5(1a)

Introduction

New Features

Hardware And Software Requirements

Supported Hardware And Software

Required Software

Recommended Software

Supported Phones

Supported Voice-Ready LAN Switches

Supported Cisco Routers

Supported Switch Modules and Network Modules

Supported Cisco UCS Platforms

VMware Support

Supported OVAs and Capacity

Related Documentation

Important Notes

Cisco Emergency Responder 10.5(1) Supported Upgrades

Licensing

Incorrect Location Tracking

View Phone Location Tables

ERL Switch Port Associations

Location Discovery of IP Phones

Cisco Emergency Responder Tracking with Extension Mobility Cross Cluster

Upgrades from Versions Earlier than 11.x for a 2960 Switch Require a Cop File

Caveats

Access Cisco Bug Search

Open Caveats

Resolved Caveats

Obtaining Documentation and Submitting a Service Request

Copyright Page

Chapter 1. Cisco Emergency Responder 10.5(1a)

- Introduction

- New Features

- Hardware And Software Requirements

- Related Documentation

- Important Notes

- Caveats

- Obtaining Documentation and Submitting a Service Request

Introduction

This document also applies to Cisco Emergency Responder, Release 10.5(1a). There was a respin of the Cisco Emergency Responder 10.5(1) release to address high severity defects. Release 10.5(1a) contains resolutions for the following high severity defects:

- CSCus85675—Cisco Emergency Responder GNU C Library (glibc) heap based buffer overflow vulnerability

- CSCus42904—January 2015 – OpenSSL Vulnerabilities

- CSCut09811—N/DST/TZ data upgrade with 2015a

- CSCut46165—March 2015 – OpenSSL Vulnerabilities

- CSCuu25294—Support for HCSLE in Cisco Emergency Responder

New Features

Cisco Emergency Responder Release 10.5(1) provides support for the following:

- Cisco Unified Communication Manager Release 10.5(2)

- Support for Hostname change

- HLM - Support for CER Licensing in HCS License Management

- Expose Cisco Emergency Responder Configuration through API - Read Only mode

- Browser support - IE 11 , Chrome and Firefox ESR 24.

- New voice LAN switches

- Special Characters in Conventional and Intrado ERL

- Support for Spanish(Spain) locale for Onsite Security Users

- Export unlocated phones

- Web alert for calls from ERLs associated with specific onsite security personnel

In addition Cisco Emergency Responder Release 10.5(1) introduces the Cisco Emergency Responder 10.5(1) Command Line Interface Guide. This guide replaces the chapter previously found in the Cisco Emergency Responder Administration Guide.

The Emergency Responder Command Line Interface Guide can be found on the Cisco Emergency Responder Command Reference page.

Hardware And Software Requirements

The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.

- Supported Hardware And Software

- Supported Cisco UCS Platforms

- VMware Support

- Supported OVAs and Capacity

Supported Hardware And Software

The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.

- Required Software

- Recommended Software

- Supported Phones

- Supported Voice-Ready LAN Switches

- Supported Cisco Routers

- Supported Switch Modules and Network Modules

Required Software

The following table lists required software that you must install to use Emergency Responder.

Required Software

Item

Supported Software Release

Description

Cisco Unified Communications Manager

- Cisco Unified Communications Manager 10.5(x)

- Cisco Unified Communications Manager 10.0(x)

- Cisco Unified Communications Manager 9.1(x)

- Cisco Unified Communications Manager 9.0(x)

- Cisco Unified Communications Manager 8.6(x)

- Cisco Unified Communications Manager 8.5(x)

- Cisco Unified Communications Manager 8.0(x)

- Cisco Unified Communications Manager 7.1(x)

- Cisco Unified Communications Manager 6.1(x)

The software that runs the telephony network.

Cisco Prime License Manager

- Cisco Prime License Manager 10.5(1)

- Cisco Prime License Manager 10.0(x)

Software installed as a standalone application or on the Cisco Unified Communications Manager system, which manages the licenses for Emergency Responder Release 10.0 and later.

Web browser

- Microsoft Internet Explorer (IE) 11.0

- Microsoft Internet Explorer (IE) 10.0

- Microsoft Internet Explorer (IE) 9.0

- Microsoft Internet Explorer (IE) 8.0

- Chrome

- Mozilla Firefox 24

- Mozilla Firefox 10.0

Note:
Microsoft IE 8.0 is supported in Cisco Emergency Responder 9.0 and later when running on Microsoft Windows XP SP3 and Windows 7.

Microsoft IE 9.0 is not supported in Windows XP.

Recommended Software

The following table lists optional software that is recommended for use with Emergency Responder.

Recommended Software

Item

Minimum software release

Description

Email server

Any SMTP email server

Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed.

Supported Phones

The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.

Supported Phones

Phones

Description

Phones that are automatically tracked using Cisco Discovery Protocol

- Skinny Call Control Protocol (SCCP) on Cisco Unified IP Phone 8945, 8941, 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 6961, 6945, 6941, 6921, 6911, 6901

- Session Initiation Protocol (SIP) on Cisco Unified IP Phone 9971, 9951, 8961, 8945, 8941, 8811, 8831, 8841 , 8851 , 8861, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7906, 6961, 6945, 6941, 6921, 6911, 6901, 3911, 3905; Cisco IP Phone 7821, 7841, 7861; Cisco IP Video Phone E20; Cisco TelePresence EX60, EX90, and MX200; Cisco TelePresence System Quick Set C20 and Cisco TelePresence Codec C40, C60, and C90

- VXC 6215

- SPA Phones: 525G, 512G

- Cisco IP Communicator

- Cisco Desktop Collaboration Experience DX650, DX70 , DX80

These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.

Note:
Although Cisco Analog Telephone Adapter (ATA) phones support Cisco Discovery Protocol and SCCP, Emergency Responder cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Emergency Responder will route calls from ATA phones based on the assigned ERL.

Note:
Cisco IP Communicator can be tracked using Cisco Discovery Protocol only when it is installed with the Device ID containing the MAC address of the wired network interface and operating over a wired network interface.

Phones that you can track using IP subnet

- Cisco Unified Wireless IP Phone 7920, 7921G, 7925G, 7925G-EX, 7926G, and Cisco Cius

- VXC 6215

- Cisco IP Communicator

- Cisco UC Integration for Microsoft Office Communicator, Cisco UC Integration for Microsoft Lync, Cisco Jabber, Cisco Unified Personal Communicator, and third-party SIP phones

- Any Cisco Unified IP Phone or third-party SIP phone that is connected to Cisco or third-party switches that are not discovered or supported by Emergency Responder

To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.

Note:   Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address from Call Signaling Telephony setting is enabled.

Phones that you can manually define or track using IP subnet

- Phones that are connected to analog line gateways such as Cisco VG350 or VG224 series or ATA 180 series

- Any H.323 endpoints

These phones are supported only if their calls are routed by Cisco Unified Communications Manager.

Note:   Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address From Call Signaling Telephony setting is enabled.

Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0 and later

- Cisco IP Communicator

- Cisco Unified IP Phone 9971, 9951, 8961,8945, 8941, 7975, 7971, 7970, 7965, 7962, 7961, 7945, 7942, and 7941

When configured for off-premises use in Unified Communications Manager 9.0 and later, these phones provide displays for off-premises users to confirm or update their off-premises location.

Note:   If the user dismisses the display before confirming or updating the location, the location can be recovered by selecting Running Applications from the Services menu or by resetting the phone.

Supported Voice-Ready LAN Switches

The following table lists the LAN switch models that Emergency Responder supports. A LAN switch model is supported only if the SNMP System Object ID appears in this table, regardless of the LAN switch configuration or software release.

Note

Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports.

Supported Voice-Ready LAN Switches

Series

(Ethernet Ports Only)

Supported Device

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Catalyst 2940

2940-8TF

1.3.6.1.4.1.9.1.542

2940-8TT

1.3.6.1.4.1.9.1.540

Catalyst 2950

2950-12

1.3.6.1.4.1.9.1.323

2950-24

1.3.6.1.4.1.9.1.324

2950C-24

1.3.6.1.4.1.9.1.325

2950G-24-EI-DC

1.3.6.1.4.1.9.1.472

2950S-24

1.3.6.1.4.1.9.1.430

2950SX-24

1.3.6.1.4.1.9.1.480

2950SX-48

1.3.6.1.4.1.9.1.560

Catalyst 2960

2960-24LT-L

1.3.6.1.4.1.9.1.951

2960-24PC-L

1.3.6.1.4.1.9.1.950

2960-24-S

1.3.6.1.4.1.9.1.929

2960-24TC-L

1.3.6.1.4.1.9.1.694

2960-24TC-S

1.3.6.1.4.1.9.1.928

2960-24TT-L

1.3.6.1.4.1.9.1.716

2960-48PST-L

1.3.6.1.4.1.9.1.1016

2960-48TC-L

1.3.6.1.4.1.9.1.695

2960-48TC-S

1.3.6.1.4.1.9.1.927

2960-48TT-L

1.3.6.1.4.1.9.1.717

2960-48TT-S

1.3.6.1.4.1.9.1.1005

2960-8TC-L

1.3.6.1.4.1.9.1.798

2960-8TC-S

1.3.6.1.4.1.9.1.1006

2960G-24TC-L

1.3.6.1.4.1.9.1.696

2960G-48TC-L

1.3.6.1.4.1.9.1.697

2960G-8TC-L

1.3.6.1.4.1.9.1.799

2960PD-8TT-L

1.3.6.1.4.1.9.1.952

2960-48PST-S

1.3.6.1.4.1.9.1.1148

2960-24LC-S

1.3.6.1.4.1.9.1.1146

2960-24PC-S

1.3.6.1.4.1.9.1.1147

Catalyst 2960-C

2960CPD-8PT-L

1.3.6.1.4.1.9.1.1315

2960C-8PC-L

1.3.6.1.4.1.9.1.1366

2960C-12PC-L

1.3.6.1.4.1.9.1.1367

Catalyst 2960-Plus

2960-Plus 48PST-L

1.3.6.1.4.1.9.1.1748

2960-Plus 24PC-

1.3.6.1.4.1.9.1.1749

2960-Plus 24LC-L

1.3.6.1.4.1.9.1.1750

2960-Plus 48PST-S

1.3.6.1.4.1.9.1.1753

2960-Plus 24PC-S

1.3.6.1.4.1.9.1.1754

2960-Plus 24LC-S

1.3.6.1.4.1.9.1.1755

Catalyst 2960-S

2960S Stack

1.3.6.1.4.1.9.1.1208

2960S-24PD-L

1.3.6.1.4.1.9.1.1261

2960S-24PS-L

1.3.6.1.4.1.9.1.1265

2960S-48FPD-L

1.3.6.1.4.1.9.1.1258

2960S-48FPS-L

1.3.6.1.4.1.9.1.1263

2960S-48LPD-L

1.3.6.1.4.1.9.1.1259

2960S-48LPS-L

1.3.6.1.4.1.9.1.1264

Catalyst 2960X

Catalyst 2960X-48LPD-L

1.3.6.1.4.1.9.1.1691

Catalyst 2960X-48TD-L

1.3.6.1.4.1.9.1.1692

Catalyst 2960X-24TD-L

1.3.6.1.4.1.9.1.1694

Catalyst 2960X-48FPS-L

1.3.6.1.4.1.9.1.1695

Catalyst 2960X-48LPS-L

1.3.6.1.4.1.9.1.1696

Catalyst 2960X-48TS-L

1.3.6.1.4.1.9.1.1698

Catalyst 2960X-24TS-L

1.3.6.1.4.1.9.1.1699

Catalyst 2960X-24PSK-L

1.3.6.1.4.1.9.1.1700

Catalyst 2960X-48LPS-S

1.3.6.1.4.1.9.1.1701

Catalyst 2960X-24PS-S

1.3.6.1.4.1.9.1.1702

Catalyst 2960X-48TS-LL

1.3.6.1.4.1.9.1.1703

Catalyst 2960X-24TS-LL

1.3.6.1.4.1.9.1.1704

Catalyst 2960X-24PS-L

1.3.6.1.4.1.9.1.1697

Catalyst 2960X-24PD-L

1.3.6.1.4.1.9.1.1693

Catalyst 2960X-48FPD-L

1.3.6.1.4.1.9.1.1690

Catalyst 2960XR

Catalyst 2960XR-24PD-I

1.3.6.1.4.1.9.1.1800

Catalyst 2960XR-24TD-I

1.3.6.1.4.1.9.1.1801

Catalyst 2960XR-48FPS-I

1.3.6.1.4.1.9.1.1802

Catalyst 2960XR-48LPS-I

1.3.6.1.4.1.9.1.1803

Catalyst 2960XR-48TS-I

1.3.6.1.4.1.9.1.1804

Catalyst 2960XR-24PS-I

1.3.6.1.4.1.9.1.1805

Catalyst 2960XR-24TS-I

1.3.6.1.4.1.9.1.1806

Catalyst 2960XR-48FPD-L

1.3.6.1.4.1.9.1.1807

Catalyst 2960XR-48LPD-L

1.3.6.1.4.1.9.1.1808

Catalyst 2960XR-48PD-L

1.3.6.1.4.1.9.1.1809

Catalyst 2960XR-24PD-L

1.3.6.1.4.1.9.1.1810

Catalyst 2960XR-24TD-L

1.3.6.1.4.1.9.1.1811

Catalyst 2960XR-48FPS-L

1.3.6.1.4.1.9.1.1812

Catalyst 2960XR-48LPS-L

1.3.6.1.4.1.9.1.1813

Catalyst 2960XR-48TS-L

1.3.6.1.4.1.9.1.1814

Catalyst 2960XR-24PS-L

1.3.6.1.4.1.9.1.1815

Catalyst 2960XR-24TS-L

1.3.6.1.4.1.9.1.1816

Catalyst 2960XR-48FPD-I

1.3.6.1.4.1.9.1.1797

Catalyst 2960XR-48LPD-I

1.3.6.1.4.1.9.1.1798

Catalyst 2960XR-48TD-I

1.3.6.1.4.1.9.1.1799

Catalyst 2975

2975GS-48PS-L

1.3.6.1.4.1.9.1.1067

2975GS-48PS-L-Stack

1.3.6.1.4.1.9.1.1068

Catalyst 3550

3550-24-DC

1.3.6.1.4.1.9.1.452

Catalyst 3560

3560-12PC-S

1.3.6.1.4.1.9.1.1015

3560-24PS

1.3.6.1.4.1.9.1.563

3560-24TS

1.3.6.1.4.1.9.1.633

3560-48PS

1.3.6.1.4.1.9.1.564

3560-48TS

1.3.6.1.4.1.9.1.634

3560-8PC

1.3.6.1.4.1.9.1.797

3560G-24PS

1.3.6.1.4.1.9.1.614

3560G-24TS

1.3.6.1.4.1.9.1.615

3560G-48PS

1.3.6.1.4.1.9.1.616

3560G-48TS

1.3.6.1.4.1.9.1.617

3560V2-24PS

1.3.6.1.4.1.9.1.1021

3560V2-48PS

1.3.6.1.4.1.9.1.1025

WS-C3560CX-12TC-S

1.3.6.1.4.1.9.1. 2133

Catalyst 3560-C

3560CG-8PC-S

1.3.6.1.4.1.9.1.1317

3560CPD-8PT-S

1.3.6.1.4.1.9.1.1368

3560C-8PC-S

1.3.6.1.4.1.9.1.1466

3560C-12PC-S

1.3.6.1.4.1.9.1.1465

Catalyst 3560-E

3560E-12D

1.3.6.1.4.1.9.1.930

3560E-12SD

1.3.6.1.4.1.9.1.956

3560E-24PD

1.3.6.1.4.1.9.1.795

3560E-24TD

1.3.6.1.4.1.9.1.793

3560E-48PD

1.3.6.1.4.1.9.1.796

3560E-48TD

1.3.6.1.4.1.9.1.794

Catalyst 3560-X

3560X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1228

3560X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1229

3560X-48P (-L/S/E)

1.3.6.1.4.1.9.1.1229

Catalyst 3650

Catalyst C3650-24TS (-L/S/E)

1.3.6.1.4.1.9.1.1823

Catalyst C3650-48TS (-L/S/E)

1.3.6.1.4.1.9.1. 1824

Catalyst C3650-24PS (-L/S/E)

1.3.6.1.4.1.9.1. 1825

Catalyst C3650-48PS (-L/S/E)

1.3.6.1.4.1.9.1. 1826

Catalyst C3650-24TD (-L/S/E)

1.3.6.1.4.1.9.1. 1827

Catalyst C3650-48TD (-L/S/E)

1.3.6.1.4.1.9.1. 1828

Catalyst C3650-24PD (-L/S/E)

1.3.6.1.4.1.9.1. 1829

Catalyst C3650-48PD (-L/S/E)

1.3.6.1.4.1.9.1.1830

Catalyst C3650-Stack (-L/S/E)

1.3.6.1.4.1.9.1.1830

Catalyst C3650-48PQ (-L/S/E)

1.3.6.1.4.1.9.1.1881

Catalyst C3650-48TQ (-L/S/E)

1.3.6.1.4.1.9.1.1882

Catalyst 3750

3750 Stack

1.3.6.1.4.1.9.1.516

3750-24FS

1.3.6.1.4.1.9.1.656

3750-24PS

1.3.6.1.4.1.9.1.536

3750-24TS

1.3.6.1.4.1.9.1.513

3750-48PS

1.3.6.1.4.1.9.1.535

3750-48TS

1.3.6.1.4.1.9.1.512

3750G-12S

1.3.6.1.4.1.9.1.530

3750G-12S-SD

1.3.6.1.4.1.9.1.688

3750G-16TD

1.3.6.1.4.1.9.1.591

3750G-24PS

1.3.6.1.4.1.9.1.602

3750G-24T

1.3.6.1.4.1.9.1.514

3750G-24TS

1.3.6.1.4.1.9.1.511

3750G-24TS-1U

1.3.6.1.4.1.9.1.624

3750G-24WS-S25

1.3.6.1.4.1.9.1.778

3750G-24WS-S50

1.3.6.1.4.1.9.1.779

3750G-48PS

1.3.6.1.4.1.9.1.603

3750G-48TS

1.3.6.1.4.1.9.1.604

3750V2-24PS

1.3.6.1.4.1.9.1.1023

3750V2-48PS

1.3.6.1.4.1.9.1.1027

Catalyst 3750-X

3750X-48P (-L/E)

1.3.6.1.4.1.9.1.1225

3750X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1225

3750X-48P (-L/S)

1.3.6.1.4.1.9.1.1225

3750X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1224

Catalyst 3750 Metro

3750-24TE-M

1.3.6.1.4.1.9.1.574

Catalyst 3750-E

3750E-24PD

1.3.6.1.4.1.9.1.792

3750E-24TD

1.3.6.1.4.1.9.1.789

3750E-48PD

1.3.6.1.4.1.9.1.791

3750E-48TD-S

1.3.6.1.4.1.9.1.790

Catalyst 3850

Catalyst C3850-24U (-L/S/E)

1.3.6.1.4.1.9.1.1767

Catalyst C3850-48U (-L/S/E)

1.3.6.1.4.1.9.1.1768

3850-48P (-L/S/E)

1.3.6.1.4.1.9.1.1641

3850-24P (-L/S/E)

1.3.6.1.4.1.9.1.1642

3850-48T (-L/S/E)

1.3.6.1.4.1.9.1.1643

3850-24T (-L/S/E)

1.3.6.1.4.1.9.1.1644

Catalyst 3850-12S-S

1.3.6.1.4.1.9.1.1880

Catalyst 3850-12S-E

1.3.6.1.4.1.9.1.1880

Catalyst 3850-24S-S

1.3.6.1.4.1.9.1.1879

Catalyst 3850-24S-E

1.3.6.1.4.1.9.1.1879

Catalyst C3850-12X48U

1.3.6.1.4.1.9.1.1745

Catalyst 4500

4503

1.3.6.1.4.1.9.5.58

4503

1.3.6.1.4.1.9.1.503

4506

1.3.6.1.4.1.9.5.59

4506

1.3.6.1.4.1.9.1.502

4507

1.3.6.1.4.1.9.1.501

4510

1.3.6.1.4.1.9.1.537

Catalyst 4500-E

4503-E

1.3.6.1.4.1.9.1.874

4506-E

1.3.6.1.4.1.9.1.875

4507R-E

1.3.6.1.4.1.9.1.876

4510R-E

1.3.6.1.4.1.9.1.877

4507R+E

1.3.6.1.4.1.9.1.1286

4510R+E

1.3.6.1.4.1.9.1.1287

Catalyst 4900

4948

1.3.6.1.4.1.9.1.626

4948-10GE

1.3.6.1.4.1.9.1.659

Catalyst 6500

6503

1.3.6.1.4.1.9.5.56

6503

1.3.6.1.4.1.9.1.449

6504

1.3.6.1.4.1.9.1.657

6506

1.3.6.1.4.1.9.5.45

6506

1.3.6.1.4.1.9.1.282

6509

1.3.6.1.4.1.9.5.44

6509

1.3.6.1.4.1.9.1.283

6509-NEB

1.3.6.1.4.1.9.5.61

6513

1.3.6.1.4.1.9.5.50

6513

1.3.6.1.4.1.9.1.400

Catalyst 6500-E

6509-E

1.3.6.1.4.1.9.1.283

6506-E

1.3.6.1.4.1.9.1.282

6504-E

1.3.6.1.4.1.9.1.657

6503-E

1.3.6.1.4.1.9.1.449

Catalyst 6800ia

Catalyst 6800ia-48FPD-L

1.3.6.1.4.1.9.1.1866

Catalyst 6800ia-48TD-L

1.3.6.1.4.1.9.1.1867

Catalyst 68xx

Catalyst 68xx Virtual Switch

1.3.6.1.4.1.9.1.1934

Catalyst 6880-X

Catalyst 6880-XLE

1.3.6.1.4.1.9.1.1784

Catalyst 6807-XL

Catalyst 6807-XL

1.3.6.1.4.1.9.1.1765

Catalyst Express 500

500-24LC

1.3.6.1.4.1.9.1.725

500-24PC

1.3.6.1.4.1.9.1.726

500-24TT

1.3.6.1.4.1.9.1.724

500G-12TC

1.3.6.1.4.1.9.1.727

Catalyst Express 520

520-24LC

1.3.6.1.4.1.9.1.933

520-24PC

1.3.6.1.4.1.9.1.934

520-24TT

1.3.6.1.4.1.9.1.932

520-8PC

1.3.6.1.4.1.9.1.897

520G-24TC

1.3.6.1.4.1.9.1.935

Cisco ME 4900

ME 4924-10GE

1.3.6.1.4.1.9.1.788

Supported Cisco Routers

The following table lists the Cisco routers Emergency Responder supports.

Supported Cisco Routers

Series

(Ethernet Ports Only)

Supported Device

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Cisco 1800

Cisco 1861-SRST-B/K9

1.3.6.1.4.1.9.1.904

Cisco 1861-SRST-C-B/K9

1.3.6.1.4.1.9.1.939

Cisco 1861-SRST-C-F/K9

1.3.6.1.4.1.9.1.940

Cisco 1861-SRST-F/K9

1.3.6.1.4.1.9.1.905

Cisco 1861-UC-2BRI-K9

1.3.6.1.4.1.9.1.902

Cisco 1861-UC-4FXO-K9

1.3.6.1.4.1.9.1.903

Cisco1861

1.3.6.1.4.1.9.1.1065

Cisco 1900

Cisco 1905

1.3.6.1.4.1.9.1.1192

Cisco 1921

1.3.6.1.4.1.9.1.1191

Cisco 1941

1.3.6.1.4.1.9.1.1047

Cisco 2800

Cisco 2811

1.3.6.1.4.1.9.1.576

Cisco 2821

1.3.6.1.4.1.9.1.577

Cisco 2851

1.3.6.1.4.1.9.1.578

Cisco 2900

Cisco 2911

1.3.6.1.4.1.9.1.1045

Cisco 2921

1.3.6.1.4.1.9.1.1044

Cisco 2951

1.3.6.1.4.1.9.1.1043

Cisco 3800

Cisco 3825

1.3.6.1.4.1.9.1.543

Cisco 3845

1.3.6.1.4.1.9.1.544

Cisco 3900

Cisco 3925

1.3.6.1.4.1.9.1.1042

Cisco 3925E

1.3.6.1.4.1.9.1.1144

Cisco 3945

1.3.6.1.4.1.9.1.1041

Cisco 3945E

1.3.6.1.4.1.9.1.1145

Supported Switch Modules and Network Modules

Emergency Responder supports the following switch modules and network modules.

Supported Switch Modules and Network Modules

Switch Modules and Network Modules

System Object ID from CISCO-PRODUCTS-MIB

Cisco SM-ES2-16-P

1.3.6.1.4.1.9.1.1048

Cisco SM-ES3-16-P

1.3.6.1.4.1.9.1.1049

Cisco SM-ES3G-16-P

1.3.6.1.4.1.9.1.1050

Cisco SM-ES2-24-P

1.3.6.1.4.1.9.1.1052

Cisco SM-ES3-24-P

1.3.6.1.4.1.9.1.1053

Cisco SM-ES3G-24-P

1.3.6.1.4.1.9.1.1054

Cisco SM-D-ES3-48-P

1.3.6.1.4.1.9.1.1056

Cisco SM-D-ES3G-48-P

1.3.6.1.4.1.9.1.1057

NME-16ES-1G

1.3.6.1.4.1.9.1.702

NME-16ES-1G-P

1.3.6.1.4.1.9.1.663

NME-X-23ES-1G

1.3.6.1.4.1.9.1.703

NME-X-23ES-1G-P

1.3.6.1.4.1.9.1.664

NME-XD-24ES-2S-P

1.3.6.1.4.1.9.1.665

NME-XD-48ES-2S-P

1.3.6.1.4.1.9.1.666

Note

Switch modules and network modules use the System Object IDs of the routers into which they are inserted.

Support for ISR-G2 SM and NM requires installation of the Cisco Options Package (COP) file. Download the COP file from the Download Software page on Cisco.com

Supported Cisco UCS Platforms

For information about supported Cisco Unified Computing System (UCS) platforms, see the Unified Communications Virtualization Supported Applications section of the Cisco documentation wiki.

VMware Support

For information about VMware, see the Unified Communications VMWare Requirements section of the Cisco documentation wiki at Click Here .

Supported OVAs and Capacity

For information about OVAs, administrators should see the Unified Communications Virtualization Downloads (including OVA/OVF Templates) section of the Cisco documentation wiki at Click Here .

Related Documentation

Cisco Emergency Responder Documentation

See the publications for Cisco Emergency Responder. Navigate from the following documentation URL:

Click Here

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

Click Here

Important Notes

The information in the following sections discuss the installation and use of Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.

- Cisco Emergency Responder 10.5(1) Supported Upgrades

- Licensing

- Incorrect Location Tracking

- View Phone Location Tables

- ERL Switch Port Associations

- Location Discovery of IP Phones

- Cisco Emergency Responder Tracking with Extension Mobility Cross Cluster

- Upgrades from Versions Earlier than 11.x for a 2960 Switch Require a Cop File

Cisco Emergency Responder 10.5(1) Supported Upgrades

Cisco Emergency Responder 10.x and later is supported on Cisco Unified Computing System(UCS) and other virtual platforms only. All existing installations on Media Convergence Servers (MCS) should be migrated to UCS before upgrading to Cisco Emergency Responder 10.x or later.

Direct upgrades to Cisco Emergency Responder 10.5(1) are supported only from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) or Cisco Emergency Responder 10.0(2). All existing installations on MCS should be migrated to UCS before upgrading to Cisco Emergency Responder 10.5(1).

Note

To improve software integrity protection, Cisco Emergency Responder 10.5 has been signed with new RSA v3 keys to resolve CDET "CSCuo53520". Cisco Emergency Responder 10.0(2) and onwards has the fix for this and when upgrading to Cisco Emergency Responder 10.5, it does not require any COP file installation. Upgrade from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) requires the installation of RSA v3 Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5. For information on the COP file, refer the following link Click Here .
Also, when upgrading from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 it requires the installation of a Refresh Upgrade Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5. Upgrade to Cisco Emergency Responder 10.5 is a Refresh Upgrade and may require longer downtime. Please plan accordingly.

Direct upgrades from Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 to Cisco Emergency Responder 10.5 are not supported. Customers must first complete an upgrade to Cisco Emergency Responder 8.6.

- If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 is installed on an MCS model that is supported by Cisco Emergency Responder 8.6 or supported through Bridge Upgrade of the system, the customer must first upgrade to Cisco Emergency Responder 8.6, then migrate to UCS or virtual platform, and then upgrade to Cisco Emergency Responder 10.5(1).

- If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 is installed on MCS, which is not supported by Cisco Emergency Responder 8.6, customer must perform a fresh installation of Cisco Emergency Responder 10.5(1).

Licensing

Cisco Prime License Manager centralizes all of the licensing for Emergency Responder 10.0 and onwards. Emergency Responder communicates the licensing requirements to Cisco Prime License Manager. Emergency Responder attempts to discover all phones on Unified Communications Manager, excluding subnets not tracked by Emergency Responder. Together with the manually configured phones, these constitute the license requirements sent by Emergency Responder to the Cisco Prime License Manager. The Cisco Prime License Manager then compares the Emergency Responder license requirements with the licenses installed and reports back license compliance or noncompliance.

Note

Emergency Responder always requires its own specific licenses. It is not included in Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL).

For more information on Cisco Prime License Manger, see the Cisco Prime License Manager Documentation Guide at Click Here .

Cisco Emergency Responder 10.5 and onwards support Licenses Management in Cisco HCS License Manager.

For more information on Cisco HCS License Manager , see the Cisco Hosted Collaboration Mediation at Click Here

Incorrect Location Tracking

If your network includes the Cisco Unified IP Phone 7941,7961,7942,7962,7945, and 7965, you may run into a known defect CSCuj11814.

Please upgrade the phone firmware to the latest version. For more information , see CSCuj11814.

View Phone Location Tables

The phone location tables can become unresponsive. You cannot initiate manual discovery, and when you try to view location tables, you see the following error message:

Phone location tables are being modified. Please wait and try again.

This issue occurs when you reboot the primary and secondary Cisco Emergency Responder servers at the same time. It also occurs when a new phone is added to a switch that has entered into Power Save Plus mode before a major Cisco Emergency Responder discovery happens.

To avoid this issue, ensure the following:

- Reboot the primary Emergency Responder server and make sure it is completely online before you reboot the secondary server.

- Emergency Responder must discover all newly deployed phones that use Power Save Plus at least once before they enter Power Save Plus mode.

If you encounter this issue, perform the following procedure.

Procedure

Step 1

Bring the newly added phones out of Power Save Plus mode.

Step 2

Make sure that the phone is registered to Cisco Unified Communications Manager.

Step 3

Stop the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary server.

Step 4

Restart the Cisco Phone Tracking and Cisco Emergency Responder service on the primary server.

Step 5

Run Phone Discovery.

Step 6

Start the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary node.

ERL Switch Port Associations

Cisco Emergency Responder includes support for retaining the ERL switch port associations when upgrading to specific versions. For more information, see CSCsl02108.

Location Discovery of IP Phones

Cisco Emergency Responder supports location discovery of IP phones by an IP subnet even when they are not connected to a supported Cisco LAN switch.

Cisco Emergency Responder Tracking with Extension Mobility Cross Cluster

Using Extension Mobility Cross Cluster (EMCC) between two Unified Communications Manager clusters enables Cisco Emergency Responder to provide enhanced support for 911 calls.

In the case of a 911 call, when an Emergency Responder server is shared by both a user's home and visited Unified Communications Manager cluster, the Unified Communications Manager cannot use an Adjunct Calling Search Space (CSS) to direct the 911 call from the user's home Unified Communications Manager cluster to the user's visited cluster. Instead, the shared Emergency Responder servers that support both Unified Communications Manager clusters must process the 911 call in the user's home Unified Communications Manager cluster. Also, the Emergency Responder servers that support the user's home cluster must receive the correct name (SEP<MAC>) for the calling party device from Unified Communications Manager.

For more information, see CSCtg25879.

Upgrades from Versions Earlier than 11.x for a 2960 Switch Require a Cop File

Cisco Emergency Responder upgrade earlier to 11.x and 10.x release require installation of the cop file ciscocm.cer_switch_support_patch.cop.sgnUpgrade. Please follow the instructions in the readme to install file and restart the service required for the patch to take effect. Add the ERL's for switch 2960S before upgrading to 11.x, else switch-ports of 2960S may be missing ERL assignments.

Export the switch port file and manually enter the ERL's for 2960S switch ports, if you have done an upgrade without installing the cop file. Upgrade from 11.x support discovering all the ports of switch Catalyst 2960S stack. Upgrade version earlier to 11.x and 10.x, support discovering only master ports of switch Catalyst 2960S stack. For more information, see CSCuu11040.

Caveats

This section contains information about accessing the Cisco Bug Search to find open caveats and resolved caveats.

- Access Cisco Bug Search

- Open Caveats

- Resolved Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using the Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access the Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

Cisco Emergency Responder 10.5(1) does not have any Open Caveats.

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for Cisco Emergency Responder 10.5(1).

For more information about an individual caveat, click the Identifier. You must be a registered Cisco.com user to access this online information.

Because a caveat's status continually changes, this table only reflects a snapshot of the caveats that were resolved at the time this report was compiled. For an updated view of resolved caveats, access Bug Toolkit as described in Access Cisco Bug Search.

Resolved Caveats for Cisco Emergency Responder 10.5(1)

Identifier

Headline

CSCul87209

CER: Informix DB Vulnerabilities

CSCum72593

CER finds phones connected to ports of only last config'd WS-C2960C-8PC

CSCun61339

Invalid SMTP address in ER Group Settings causes Backup to never finish

CSCuq33808

Phone discovery using IPSubnet does not complete/no phones discovered

CSCuq33853

Upgrade CER 9.x to 10 Display issue on ERL Membership IP Subnet search

CSCuq36288

CER 10.0 "set accountlocking" Disables OS Admin Login

CSCuq82541

Null pointer exceptions noticed on subscriber in CER 10.5

CSCur38406

CER : evaluation of SSLv3 POODLE vulnerability CVE-2014-3566

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Click Here . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)