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Repeat Message |
Jumps to the beginning of the header portion of the message. |
Save |
Skips to the next message and marks the current message as saved. |
Delete |
Deletes the message that is currently being played. The user class of service determines whether the message is moved to the deleted items folder or is deleted permanently. |
Slow Playback |
Slows down the message that is currently being played. Pressing the mapped key slows the message playback by 50 percent. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. |
Fast Playback |
Speeds up the message that is currently being played. Pressing the mapped key speeds the message playback by 50 percent. Pressing the key again speeds the message playback by 100 percent. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. |
Reset Speed to Default |
Resets the speed of the message that is currently being played to the default message playback speed setting for the user. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. |
Change Volume |
Cycles the volume of the message that is currently being played through three volume levels: normal, loud, and quiet.If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback volume is saved as the default playback volume for the user. |
Reset Volume to Default |
Resets the volume of the message that is currently being played to the default message playback volume setting for the user. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback volume is saved as the default playback volume for the user. |
Quieter Playback |
Decreases the volume of the message that is currently being played. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback volume is saved as the default playback volume for the user. |
Louder Playback |
Increases the volume of the message that is currently being played. Note If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback volume is saved as the default playback volume for the user. |
Pause/Resume |
Pauses playback of the message, or resumes playback when the message is already paused. |
Rewind |
Jumps backward in the message that is currently being played. By default, the message rewinds five seconds. You can adjust the rewind time on the Playback Message Settings page. |
Fast-Forward |
Jumps forward in the message that is currently being played. By default, the message fast-forwards five seconds. You can adjust the fast-forward time on the Playback Message Settings page. |
Skip to After Message Menu |
Jumps directly to the After Message menu. |
Skip Message, Save As Is |
Skips to the next message in the stack and leaves the message in the state it was in. When a new message is skipped, it is saved as unread; when a saved message is skipped, it remains saved; and when a deleted message is skipped, it remains deleted. |
Save as New |
Skips to the next message in the stack and marks the message as new. When this option is selected, if a user skips messages when listening to saved or deleted messages, the messages are marked as unread and are moved to the new message stack. |
Play Message By Number |
Asks the user to enter the number of a message in the current stack (new, saved, or deleted messages) and then takes the user directly to that message. For users who have large numbers of messages, this is a useful way to jump ahead or back in the stacks. This option is offered only when the Enable Go to Message setting is enabled on the System Settings > Advanced > Conversation page. |
Go to Previous Message |
Takes the user to the previous message in the stack. |
Go to Next Message |
Takes the user to the next message in the stack. The message the user was listening to is left in the state it was in (new, saved, or deleted). Go to Next Message functions the same as the Skip Message, Save As Is option. |
Cancel or Back Up |
Terminates message playback and goes up a menu level. Users who are listening to new or saved messages go to the Main menu. Users who are listening to deleted messages go to the Deleted Message Option menu. |
Reply |
Replies to the sender of the message. Only the sender receives the reply. Other recipients of the original message do not receive the reply. This option is available only when the message is from another user; users cannot reply to outside caller messages. |
Reply to All |
Replies to all recipients of the message. |
Call the Sender |
Terminates message playback, signs users out of their mailboxes, and transfers users to the person who left the message. This feature is also known as Live Reply. This key option is used to return calls to both users and unidentified callers. This option is available only when the user is assigned to a class of service that has enabled either the Users Can Reply to Messages from Other Users by Calling Them or the Users Can Reply to Messages from Unidentified Callers by Calling Them setting. |
Forward Message |
Allows the user to forward the message to another user or distribution list. |
Forward Original Message |
Forwards the original voice message and removes any forwarded introductions that may have been added to the message by previous forwards. |
Skip to End |
Jumps to the beginning of the message footer. When the After Playing Each Message, Play options are not enabled for the user on the Playback Message Settings page, these options effectively skips to the end of the message and goes directly to the After Message menu. |
Replay Message |
Jumps to the beginning of the message body, effectively repeating the message. If you assign a key to this option for the message header, it allows users to skip the header and jump right to the message. |
Play Message Properties |
Plays the properties of the message that is currently being played. This includes the sender information (including ANI if it is provided for outside callers) and the time that the message was sent. |
Operator |
Signs users out of their mailboxes and sends them to the Operator call handler. The message is left in the state that it was in. |
Go to First Message |
Jumps to the first message of the message stack. Unity Connection plays the “First message” prompt as an audible cue to the user. |
Go to Last Message |
Jumps to the last message of the message stack. Unity Connection plays the “Last message” prompt as an audible cue to the user. |
List Message Recipients |
Lists all recipients of the current message. |
Toggle Urgency Flag |
Toggles the priority flag on a received message between urgent and normal. Users who want to identify the high-priority messages among all of their received messages may be interested in this functionality. By default, Unity Connection plays messages that are marked urgent first. |
Send to Fax Machine for Printing |
Sends the message to a fax machine. This option is available for fax messages and any message that has an attachment that can be sent to a fax machine. This option is available only when fax is configured as an external service for the user. |
Help |
Plays Help for all of the options that are mapped to a key, and for which the Option Voiced in Help check box is checked. |
Play Message Attachments |
Describes the files that are attached to the message. Files in compatible formats are played or read. |