User Hears Full Mailbox Warnings
When users hear a prompt related to a full mailbox, it means that the limit of at least one of the following mailbox quotas, which limit the size of voice mailboxes, has reached:
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Warning Quota: If a mailbox has reached the size of the warning quota, the user hears a warning that the mailbox is almost full. To resolve the issue, delete the messages until the mailbox size becomes less than the warning quota.
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Send Quota: If a mailbox has reached the size of the send quota, the user is unable to send messages and hears a warning that messages cannot be sent. If the user mailbox contains deleted messages, Cisco Unity Connection offers the option to remove all deleted messages to reduce the mailbox size.
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Send/Receive quota: If a mailbox has reached the size of the send/receive quota:
- The user is unable to send messages.
- The user hears a warning that messages cannot be sent.
- Unidentified callers are not allowed to leave messages for the user.
- Messages from other users generate nondelivery receipts to the senders.
- If the user mailbox contains deleted messages, Unity Connection offers the option to remove all deleted messages. If necessary, the user can also remove saved or new messages individually until the mailbox size is below the quotas.