Introduction
The Web Inbox application provides access to voice messages and receipts stored on the Cisco Unity Connection server. The Web Inbox enables users to play, compose, reply to or forward, and manage Unity Connection voice messages using a web browser. It is installed on the Unity Connection server during installation.
Following are the tasks to troubleshoot problems with Web Inbox:
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If there is an error message associated with the problem, review the “Web Inbox Error Messages” section on page 28-1.
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Review the “Adobe Flash Player Settings Dialog Box Unresponsive (Mac OS X with Firefox Only)” section on page 28-4 to consider the most common reasons why users cannot access the Web Inbox pages, including use of an incorrect URL, incorrect browser settings, or the presence of unsupported software installed on the workstation.
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If the problem is that the Adobe Flash Player Settings dialog box appears but no options on the dialog box can be selected, see the “Adobe Flash Player Settings Dialog Box Unresponsive (Mac OS X with Firefox Only)” section on page 28-4.
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If the problem is that no messages are displayed in the Web Inbox, see the “Messages Not Displayed in Web Inbox” section on page 28-5.
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If the problem is that users do not see any sent items in the Sent Folder, see the “Sent Messages Not Displayed in Web Inbox” section on page 28-5.
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Confirm that the Tomcat service is running. See the “Verifying that Tomcat Service is Running” section on page 28-5.
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If the problem is that the Web Inbox does not get open in Internet Explorer 9 with Windows 7 64 bit, see the “Web Inbox Not Working with Internet Explorer 9 on Windows 7 64 bit” section on page 28-6.
If you cannot resolve the problem and plan to report the problem to Cisco TAC, you are asked to provide information about your system and about the problem.
Note |
Cisco Unity Connection uses Flash Player for recording voice messages through Web Inbox. However, Adobe has announced end of life for Flash Player. Hence Cisco Unity Connection 12.5(1) Service Update 3 and later, replaces Flash Player with Web Real-Time Communication(Web RTC) to record voice messages using HTML5 in Web Inbox. For more information on updates of the Flash Player refer https://www.adobe.com/products/flashplayer/end-of-life.html |