Unity Connection SRSV Alarms and Events
The Table 7-1 lists the types of alarms and events reported by Unity Connection SRSV. The table also provides the explanation for the alarms and the recommended actions to prevent the occurence of similar events.
Cisco Unity Connection SRSV Alarms and Events
Alarm Name |
Severity |
Description |
Route To |
Explanation |
|
---|---|---|---|---|---|
EvtBranchNotReachable |
ERROR_ALARM |
Branch[name=%1, address=%2] is not reachable |
Event Log, Alert Log |
There is an issue with the connectivity between the central Unity Connection server and the specified branch. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch" section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtBranchProvisioned |
INFORMATIONAL_ALARM |
The branch[name=%1, address=%2] has been successfully provisioned |
Event Log, Alert Log |
The branch has been successfully associated with the central Unity Connection server. |
NONE |
EvtBranchProvisioningFailed |
WARNING_ALARM |
Provisioning for branch[name= %1, address= %2] has failed |
Event Log, Alert Log |
The provisioning of branch has been failed. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtBranchProvisioningFailedMaxRetries |
ERROR_ALARM |
Provisioning for branch[name= %1, address= %2] has failed after maximum %3 retries |
Event Log, Alert Log |
Provisioning for a branch has failed in all the retries. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtBranchProvisioningFailedMaxWait |
ERROR_ALARM |
A provisioning completion notification was not received for branch[name= %1, address= %2] within the maximum wait time of %3 minutes |
Event Log, Alert Log |
Provisioning for a branch has failed because the branch did not return the provisioning completion status within the defined timeframe. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtBranchVoiceMailUpload |
INFORMATIONAL_ALARM |
Voice mail upload for branch[name= %1, address= %2] completed successfully. %3 messages were uploaded |
Event Log |
Voicemails from branch are uploaded on the central Unity Connection server. |
NONE |
EvtBranchVoiceMailUploadFailed |
ERROR_ALARM |
Voice mail upload for branch[name= %1, address= %2] has failed |
Event Log |
No voicemail could be uploaded from the branch to the central Unity Connection server. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtBranchVoiceMailUploadPartial |
WARNING_ALARM |
Voice mail upload for branch[name= %1, address= %2] partially completed. %3 messages out of %4 were uploaded |
Event Log |
All the voicemails could not be uploaded from branch to the central Unity Connection server. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |
EvtCentralNotReachable |
ERROR_ALARM |
Central Unity Connection[address= %1] is not reachable |
Event Log, Alert Log |
There is an issue with the connectivity between the central Unity Connection server and the specified branch. |
If there is no connectivity between the central Unity Connection server and the branch office, see the “Error Message Appears When Testing the Connectivity of Unity Connection with Branch” section of the “Troubleshooting Unity Connection SRSV” chapter in the Troubleshooting Guide for Cisco Unity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/troubleshooting/guide/b_14cuctsg.html. If the problem is not resolved then please contact Cisco TAC. |