UCDNAME
|
This is the name of the UCD group. It
can be up to 16 characters in length. The first eight characters must be
unique.
|
ACD
|
Enter
N.
|
CUSTGRP
|
Name of the customer group to which the
UCD group belongs.
|
UCDRNGTH
|
Ringing threshold, in one-second
intervals, after which an unanswered call to a UCD agent is forwarded to the
route specified in the THROUT field. The range is 0–63.
|
TABNAME
|
Enter
OFRT.
|
INDEX
|
Enter the number assigned to the route
list in Table OFRT (1–1023).
|
TABNAME
|
Enter
OFRT for the table to which
translations are routed.
|
INDEX
|
Enter the number assigned to the route
list in Table OFRT (1–1023).
|
PRIOPRO
|
Enter Maximum time, in seconds, a call
can wait in a UCD group (0–255).
|
MAXPOS
|
Enter the maximum number of UCD agent
positions that can be active at one time. This number should be the number of
ports on the all TIMG units that are connected to the phone system.
|
DBG
|
Delayed billing. Enter
Y if billing starts when the call
is answered by a UCD agent. Enter
N if billing starts when the
caller receives a recorded announcement.
|
DEFPRIO
|
Enter
0.
|
RLSCNT
|
Enter
0.
|
MAXWAIT
|
Enter the maximum time, in seconds, that
a call waits in the incoming call queue before being answered (0–1800).
|
MAXCQSIZ
|
Enter the maximum number of calls that
can be in the incoming queue waiting for an idle channel (0–511).
|
OPTION
|
Enter
UCD_SMDI.
|
SMDI_LINK
|
Enter the terminal designation defined
in Table SLLNKDEV.
|
SMDI_
DESK_NO
|
Enter the message desk number (1–63). If
you have more than one UCD group, one of them must be set to 63. The first UCD
group on a data link should be set to 63. The second is set to 62, and so on.
Note
|
If CRR (Call Request Retrieval) is used, all
requests are made to the UCD group with SMDI_DSK_NO = 63.
|
|