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After you install a Cisco Unified Communications Manager node, you must set some configuration parameters and perform other post-installation tasks before you can begin using it.
The installation sets all Application User passwords to the same Application User password that you entered during installation. Cisco recommends that you log in to Cisco Unified CM Administration and change these passwords. Refer to Cisco Unified Communications Manager Administration Guide for the procedure for changing a password.
To access Cisco Unified CM Administration or Cisco Unified Serviceability, you will need to use a web browser from a PC with network access to the Cisco Unified Communications Manager server.
Even though all services are installed on each server in the cluster, you must manually activate the services that you want to run on each server in the cluster through Cisco Unified Serviceability. For service recommendations and more information, see Cisco Unified Serviceability Administration Guide.
Even though all services are installed on the server, you may need to use Cisco Unified Serviceability to manually activate services that you want to run. For service recommendations and more information, see Cisco Unified Serviceability Administration Guide.
Use the following procedure to apply security to a new node in a secure cluster after you have successfully added the node.
![]() Note | For more information, refer to the Cisco Unified Communications Manager Security Guide. |
See the Cisco Prime License Manager User Guide for information about generating and installing licenses for Cisco Unified Communications Manager.
After installing Cisco Unified Communications Manager, you use Cisco Unified CM Administration to begin configuring the database. The Cisco Unified Communications Manager database contains information and parameters that relate to the system as a whole, to connected devices, and to individual users. The following list describes a few tasks that you must perform in Cisco Unified CM Administration or Cisco Unified Serviceability:
In Cisco Unified Serviceability, activate the services that you want to run on each server in the cluster.
Configure system-level settings, such as Cisco Unified Communications Manager Groups.
Design and configure your dialing plan.
Configure media resources for conferences, music on hold, and so on.
Configure systemwide features, Cisco Unified IP Phone services, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Communications Manager Attendant Console, and Cisco Unified Communications Manager Assistant.
Install and configure the gateways.
Enable computer telephony integration (CTI) application support; then, install and configure the desired CTI applications.
Configure the users.
Configure and install the phones; then, associate users with the phones.
For more information about configuring the Cisco Unified Communications Manager database, see Administration Guide for Cisco Unified Communications Manager , System Configuration Guide for Cisco Unified Communications Manager , or online help in the Cisco Unified Communications Manager application.
This section contains information about COP files, dial plans, and locales.
The following guidelines apply to installing COP files. If the documentation for a specific COP file contradicts these general guidelines, follow the COP file documentation:
Install the appropriate COP file on every node in a cluster. Perform this task before you install new software on each node in the cluster and set up the database.
After you install a COP file, you must restart the node.
Restart Cisco Unified Communications Manager to ensure that configuration changes that are made during the COP file installation get written into the database.
Restart the IM and Presence Service to ensure that configuration changes that are made during the COP file installation get written into the database.
You can install dial plan files from either a local or a remote source by using the same process for installing software upgrades. See the Upgrade Guide for Cisco Unified Communications Manager for more information about upgrading from a local or remote source.
After you install the dial plan files on the system, log in to Cisco Unified CM Administration and then navigate to to complete installing the dial plans.
You can configure Cisco Unified Communications Manager and IM and Presence Service to support multiple languages. There is no limit to the number of supported languages you can install.
Cisco provides locale-specific versions of the Cisco Unified Communications Manager Locale Installer and the IM and Presence Service Locale Installer on www.cisco.com. Installed by the system administrator, the locale installer allows the user to view/receive the chosen translated text or tones, if applicable, when a user works with supported interfaces.
For upgrades of Cisco Unified Communications Manager or the IM & Presence Service, you must install locales after you have completed all of your upgrades and migrations. For upgrades, you must reinstall any locales that you are using, with the exception of US-English, which is installed by default. Install the latest version of the locales that match the major.minor version number of your Cisco Unified Communications Manager node or IM and Presence Service node.
Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster and have set up the database. If you want to install specific locales on IM and Presence Service nodes, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.
Use the information in the following sections to install locales on Cisco Unified Communications Manager nodes and on IM and Presence Service nodes after you complete the software upgrade.
User locale files contain language information for a specific language and country. They provide translated text and voice prompts, if available, for phone displays, user applications, and user web pages in the locale that the user chooses. These files use the following naming convention:
Network locale files provide country-specific files for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention:
Cisco may combine multiple network locales in a single locale installer.
You can install locale files from either a local or a remote source by using the same process for installing software upgrades. You can install more than one locale file on each node in the cluster. Changes do not take effect until you reboot every node in the cluster. Cisco strongly recommends that you do not reboot the nodes until you have installed all locales on all nodes in the cluster. Minimize call-processing interruptions by rebooting the nodes after regular business hours.
Install locales after you have installed Cisco Unified Communications Manager on every node in the cluster and have set up the database. If you want to install specific locales on IM and Presence Service nodes, you must first install the Cisco Unified Communications Manager locale file for the same country on the Cisco Unified Communications Manager cluster.
You can install more than one locale file on each node in the cluster. To activate the new locale, you must restart each node in the cluster after installation.
When you install locales on a node, install the following files:
User Locale files—These files contain language information for a specific language and country and use the following convention:
cm-locale-language-country-version.cop ( Cisco Unified Communications Manager)
ps-locale-language_country-version.cop ( IM and Presence Service)
Combined Network Locale file—Contains country-specific files for all countries for various network items, including phone tones, annunciators, and gateway tones. The combined network locale file uses the following naming convention:
cm- locale-combinednetworklocale-version.cop (Cisco Unified Communications Manager)
Use this procedure to install a new locale on Cisco Unified Communications Manager or IM and Presence Service. If you are installing a locale for both products, install the locale on all cluster nodes in the following order:
Make sure that you have completed your installation or upgrade of Cisco Unified Communications Manager or IM and Presence Service on all cluster nodes before you attempt to install a new locale.
Step 1 | Find the locale installer for your release on cisco.com:
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Step 2 | Download your release's locale installer to a server that supports SFTP. |
Step 3 | Log in to Cisco Unified OS Administration using the administrator account. |
Step 4 | Choose . |
Step 5 | Complete the following fields in the Software Installation/Upgrade window:
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Step 6 | Click Next. |
Step 7 | Download and install the locale on the server. |
Step 8 | Restart the server. The updates take effect after the server restarts |
Step 9 | Repeat this procedure on all Cisco Unified Communications Manager and IM and Presence Service cluster nodes in the prescribed order. |
![]() Note | Do not reset user locales for your end users until the new locale is installed on all cluster nodes. If you are installing the locale for both Cisco Unified Communications Manager and IM and Presence Service, you must install the locale for both products before you reset user locales. If you run into any issues, such as could occur if an end user resets a phone language before the locale installation is complete for IM and Presence Service, have your users reset their phone language in the Self-Care Portal to English. After the locale installation is complete, users can reset their phone language, or you use Bulk Administration to synchronize locales to the appropriate language by bulk. |
After the locale installation is complete for all cluster nodes, your end users can begin using the new user locale.
See the following table for a description of the messages that can occur during Locale Installer activation. If an error occurs, you can view the messages in the installation log.