Generate CDR Analysis and Reporting
The following table provides an overview of the steps for configuring CDR Analysis and Reporting.
Configuration Steps |
Related Procedures and Topics |
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Activate the CDR services on the appropriate servers. |
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Configure the CDR Repository Manager. |
See the "Configuring CDR Repository Manager" chapter in the Cisco Unified Serviceability Administration Guide. |
Enable the following Cisco Unified Communications Manager enterprise parameters:
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Enable the Unified Communications Manager service parameters, CDREnabled Flag and CallDiagnosticsEnabled, to ensure that the CDR records write to flat files and that CMR records are created. Enable any of the following service parameters that are required for your specific installation: Add Incoming Number Prefix to CDR, CDR Log Calls with ZeroDurationFlag, Display FAC in CDR, and Show Line Group Member DN in finalCalledPartyNumber CDR Field. |
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Set up CAR administrators, managers, and users in Cisco Unified CM Administration. |
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Configure CAR system parameters for report generation:
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Specify the value ranges that you consider good, acceptable, fair, and poor for jitter, latency, and lost packets. |
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If desired, set a base monetary rate for the cost of calls on the basis of a time increment. You can further qualify the cost by applying the time-of-day and voice-quality factors. |
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Enable the reports that you want to automatically generate by using the Automatic Generation/Alert Option window. |
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Configure the CAR system scheduler to schedule when CAR loads CDRs as well as daily, weekly, and monthly reports. |
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Set the parameters for automatic purging of the CAR database. You can set the percentage of the CAR database that you want the system to use for CAR data and the age of CAR data that you want to delete when the CAR data exceeds the database size limit. You can disable automatic database purging, but the system enables purging by default. |
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Set up the generation of event logs. |
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Set the charge limit notification that indicates when the daily charge limit for a user exceeds the specified maximum and the QoS notification that indicates when the percentage of good calls drops below a specified range or the percentage of poor calls exceeds a specified limit. |
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If your users want to view localized user and manager reports, install the proper locales. |
Cisco Unified Communications Operating System Administration Guide |
Back up CAR, including the database and the pregenerated reports. Use the Cisco Unified Communications ManageDisaster Recovery System (DRS). |