The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting.
(Cisco Unified IP Phone 6911 only)
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.
Keep the handset in the cradle to auto answer with your speakerphone. Otherwise, calls ring normally and you must manually answer them.
Auto barge, if configured, allows you to barge into a shared line call automatically.
For example, in a shared line scenario, when you go off hook and a call remote is already in use, you can barge into the call automatically.
Call Forward allows you to forward calls on your phone to another number.
There are two types of call forwarding features that your system administrator may set up on your phone:
You can set up Call Forward All directly on your phone. To access Call Forward All remotely, go to the Self Care Portal.
Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from the Self Care Portal.
When forwarding calls from your phone, enter the call forward target phone number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
Your system administrator can set up other call forward options that:
This procedure applies to the Cisco Unified IP Phone 6911 only.
Call Pickup allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone. You may use Call Pickup if you share call handling tasks with coworkers.
Your system administrator sets up the call pickup group you are in and the call pickup buttons for your call handling needs and work environment.
This procedure applies to the Cisco Unified IP Phone 6911 only.
This procedure applies to the Cisco Unified IP Phone 6911 only.
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:
To answer the ringing call, press the flashing amber Line button. Your phone puts the original call on hold automatically and connects the ringing call.
Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes provided by your administrator:
Client Matter Code (CMC) requires you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.
Forced Authorization Code (FAC) allow you to manage call access and accounting. Your administrator can require that you enter a valid authorization code before the call connects.
Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use Conference to dial another party and add them to the call. You can remove individual participants from the conference if your phone supports the feature.
This procedure applies to the Cisco Unified IP Phone 6901 only.
This procedure applies to the Cisco Unified IP Phone 6901 only.
This procedure applies to the Cisco Unified IP Phone 6911 only.
Step 1 | Verify that you are on an active call (not on hold). |
Step 2 | Press Conference . |
Step 3 | Enter the phone number for the party you want to add to the conference. |
Step 4 | Wait for the party to answer or skip to Step 5 while the call is ringing. |
Step 5 | Press Conference again. The conference begins. |
Step 6 | (Optional) Repeat these steps to add more parties. |
This procedure applies to the Cisco Unified IP Phone 6901 only.
Hookflash allows you to access the features in the list that follows. To use hookflash, quickly press and release the hookswitch button on the phone cradle rest.
You access the following features using hookflash:
Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.
The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.
The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.
This procedure applies to the Cisco Unified IP Phone 6911 only.
You are connected to the conference. |
Monitoring and Recording allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.
Users might receive audible alerts during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not receive an audible alert.
This procedure applies to the Cisco Unified IP Phone (SCCP) only.
In some environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator for a list of corresponding precedence numbers for calls.
If you want to make a priority call, enter the MLPP access number provided by your system administrator, followed by the phone number.
If you hear a special ring (faster than usual) or special call waiting tone, you are receiving a priority call.
If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first.
If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.
When you make or receive an MLPP-enabled call, you hear special ringtones and call waiting tones that differ from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement alerts you to the error.
An MLPP-enabled call retains its priority and preemptive status when you:
This procedure applies to the Cisco Unified IP Phone 6911 only.
Mute allows you to block audio input for your handset and speakerphone, so that you can hear other parties on the call but they cannot hear you.
This procedure applies to the Cisco Unified IP Phone 6911 only.
Plus Dialing allows you to press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in a phone number for international dialing. It applies only for off-hook dialing.
When you press and hold the * key for at least 1 second, a tone plays. The corresponding tone stops after one second.
Redial allows you to call the most recently dialed phone number.
Shared lines allow you to use one phone number for multiple phones.
You may have a shared line if you have multiple phones and want one phone number, share call handling tasks with coworkers, or handle calls on behalf of a manager.
For example, if you share a line with a coworker:
This procedure applies to the Cisco Unified IP Phone 6911 only.
Speed Dial allows you to press a button and enter a preconfigured code to place a call. Before you can use Speed Dial on your phone, you must set up Speed Dial in the Self Care Portal.
Depending on the setup, your phone can support this Speed Dial feature:
This procedure applies to the Cisco Unified IP Phone 6911 only.
Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal.
Transfer allows you to redirect a connected call from your phone to another number.
This procedure applies to the Cisco Unified IP Phone 6901 only.
Step 1 | Verify that you are on an active call (not on hold). |
Step 2 | Press and release the hookswitch to get a dial tone. |
Step 3 | Enter the phone number of the transfer recipient. |
Step 4 | Wait for the recipient to answer or skip to Step 5 while the call is ringing. |
Step 5 | Hang up to complete the transfer. |
This procedure applies to the Cisco Unified IP Phone 6911 only.
Step 1 | Verify that you are on an active call (not on hold). |
Step 2 | Press Transfer . |
Step 3 | Enter the phone number of the transfer recipient or press a speed dial button. |
Step 4 | Wait for the recipient to answer or skip to Step 5 while the call is ringing. |
Step 5 | Press Transfer again or hang up to complete the transfer. |
(Cisco Unified IP Phone 6911 only)
After you connect to the transfer recipient, but before you transfer a call to this party—you can press the Line button to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.
This procedure applies to the Cisco Unified IP Phone 6911 only.
WebDialer allows you to call contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.
This procedure applies to the Cisco Unified IP Phone 6911 only.
Step 1 | Sign in to the Self Care Portal. |
Step 2 | Locate the Directory and search for a coworker. |
Step 3 | Select the number that you want to dial. |
Step 4 | If this is your first time using WebDialer, review the preferences on the Make Call page. |
Step 5 | Select
Dial.
The call is now placed on your phone. |
Step 6 | To end a call, select Hang up or hang up from your phone. |
This procedure applies to the Cisco Unified IP Phone 6911 only.
Step 1 | Initiate a call using WebDialer to access the Make Call page.
The Make Call page displays the first time that you use WebDialer, after you select the number that you want to dial. |
Step 2 | Select one of the following options from the Make Call page:
|
This procedure applies to the Cisco Unified IP Phone 6911 only.
Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes.
Before you can access any of your options, such as speed dial or personal address book, you must sign in. When you finish using the portal, sign out.
Note | Some features may not be available for your phone, and thus you can't set the features up in the Self Care Portal. |
Sometimes, you can access the Cisco Unified Communications Self Care Portal without signing in.
For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.
Step 1 | Obtain the
portal URL, user ID, and default password from your administrator.
Typically, the portal URL is http://ip_address or hostname/ucmuser. |
Step 2 | Open a web browser on your computer and enter the URL. |
Step 3 | If prompted to accept security settings, select Yes or Install Certificate. |
Step 4 | Enter your user ID in the Username field. |
Step 5 | Enter your password in the Password field. |
Step 6 | Select Login. |
Step 7 | Select Logout to sign out. |