First Published: November 19, 2021

Cisco IP Phone 7800 Release Notes for Firmware Release 14.1(1)

These release notes support the Cisco IP Phones 7811, 7821, 7841, and 7861 running SIP Firmware Release 14.1(1).

The following table lists the support compatibility for the Cisco IP Phones.

Table 1. Cisco IP Phones, Cisco Unified Communications Manager, and Firmware Release Compatibility

Cisco IP Phone

Cisco Unified Communications Manager

Cisco IP Phones 7811, 7821, 7841, and 7861

Cisco Unified Communications Manager version 8.5(1) and later

Cisco Unified Communications Manager DST Olsen version D or later

SRST 8.0 (IOS load 15.1(1)T) and above

Cisco IP Phones 7811, 7821, 7841, and 7861

CME 10.0 (IOS load 15.3(3)M)

Cisco IP Phones 7811, 7821, 7841, and 7861

Cisco Expressway X8.7 or Cisco TelePresence Video Communication Server X8.7 (for Mobile and Remote Access)

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 7800 Series Documentation

Find documentation specific to your language, phone model, and call control system on the product support page for the Cisco IP Phone 7800 Series.

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release on the product support page.

New and Changed Features

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

OAuth and Proxy TFTP Security Improvement

OAuth is now supported for Proxy Trivial File Transfer Protocol (TFTP). This feature keeps your phone secure during the registration process.

It requires Cisco Unified Communications Manager Release 14.0(1)SU1 or later.

OAuth Proxy TFTP is not supported for Mobile and Remote Access Through Expressway (MRA).

Where to Find More Information

  • Feature Configuration Guide for Cisco Unified Communications Manager (Release 14.0(1) or later)

  • System Configuration Guide for Cisco Unified Communications Manager (Release 14.0(1) or later)

Configurable Delayed PLAR

Delayed Private Line Automatic Ringdown (PLAR) improves hotline calling by adding a timer to PLAR. A user now has up to 15 seconds to place a call before it is routed to a pre-configured phone number. This gives a user an additional option during an emergency.

The Off-hook to First Digit Timer parameter controls this feature. It's configurable from 0-15 seconds, but the default is 15 seconds. It's disabled by default.

The parameter is on Cisco Unified Communications Manager (Unified CM). Navigate Device > Device Settings > SIP Profile.

Where to Find More Information

  • Feature Configuration Guide for Cisco Unified Communications Manager (Release 14.0(1) or later)

MRA Support for Extension Mobility Login with Cisco Headsets

Mobile and Remote Access Through Expressway (MRA) now supports logging into Extension Mobility with the Cisco Headsets. To implement this feature, you enable Headset-based Extension Mobility in Cisco Unified Communications Manager (Unified CM) for your phone.
Where to Find More Information

Phone Migration without Transition Load

You can now migrate your enterprise phone to a multiplatform phone firmware in a single step without using transition firmware load, and then obtain and authorize the migration license from the server.

Where to Find More Information

  • Cisco IP Phone 7800 and 8800 Series Migration Guide (On-Premises to Multiplatform Phones)

  • Convert between Enterprise Firmware and Multiplatform Firmware for Cisco IP Phone 7800 and 8800 Series

Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device package. After you install a device package on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.


Note

If your Cisco Unified Communications Manager doesn't have the required device package to support this firmware release, the firmware may not work correctly.

For information on the device packages, see the Cisco Unified Communications Manager Device Package Compatibility Matrix.

Install the Firware Release on Cisco Unified Communications Manager

Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure

Step 1

Go to the Software Download page for the Cisco IP Phone 7800 Series.

Step 2

Choose your phone model.

Step 3

Choose Session Initiation Protocol (SIP) Software.

Step 4

In the Latest Release folder, choose 14.1(1).

Step 5

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

The firmware filename is: cmterm-78xx.14-1-1-0001-136.k4.cop.sha512

Note 

If you added firmware to the cart, when you are ready to download the files, click the Cart and then click Download All.

Step 6

Click the + next to the firmware file name in the Download Cart section to access more information about this file.

Step 7

Click the Readme link to open the installation instructions for the firmware.
Step 8

Follow the instructions in the readme file to install the firmware.

Install the Firmware Zip files

If a Cisco Unified Communications Manager is not available to load the installer program, a zip file is available to load the firmware.

Procedure

Step 1

Go to the Software Download page for the Cisco IP Phones 7800 Series.

Step 2

Choose your phone model.

Step 3

Choose Session Initiation Protocol (SIP) Software.

Step 4

In the Latest Releases folder, choose 14.1(1).

Step 5

Select the firmware file, click the Downlod or Add to Cart button, and follow the prompts. The firmware file name is: cmterm-78xx.14-1-1-0001-136.zip

Step 6

Unzip the files.
Step 7

For more information about how to manually copy the firmware files to the server, see the Cisco Unified Communications Operating System Administration Guide

Limitations and Restrictions

Manufacturing Installed Certificate Signature and SHA-256 Support

The manufacturing installed certificate(MIC) signature has been updated from SHA-128 with RSA to SHA-256 with RSA. You must update and install the new SHA-2 certificates on the Cisco Unified Communications Manager for secure mode to function. You can download the new certificate from http://www.cisco.com/security/pki/certs/cmca2.cer.

All applications that authenticate the phone MIC should update the MIC, including the following:

  • Cisco Unified Communications Manager

  • Cisco Unified Survivable Remote Site Telephony

  • Cisco Secure Access Control System

  • Cisco Identity Services Engine

For additional information about SHA-2 use and support, see Security Guide for Cisco Unified Communications Manager (https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html).

Phone Behavior During Times of Network Congestion

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

On-Hook Transfer Limitation in SIP Phones

When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.

The user needs to hear the ring signal so that they can be sure that the call is being routed.

Ringtone Limitation During Firmware Downgrade from Release 11.0

When the phone downgrades from Firmware Release 11.0 to Firmware Release 10.3, the phone may not ring when there is an incoming call. The ringtone for the line has been deleted and must be manually set in the Settings > Ringtone menu.

Connections with the PC and SW Ports

If you only have one LAN cable at your desk, you can plug your phone into the LAN with the SW port and then connect your computer into the PC port.

You can also daisy chain two phones together. Connect the PC port of the first phone to the SW port of the second phone.


Caution

Do not connect the SW and PC ports into the LAN.

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

  • Chinese (China)

  • Chinese (Hong Kong)

  • Chinese (Taiwan)

  • Japanese (Japan)

  • Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead.

For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Phone Data Migration Limitation for Cisco Unified Communications Manager Software Release 11.5SU8

The Phone Data Migration feature in Cisco Unified Communications Manager 11.5SU8 is not localized. Parameters and other items may not display in your native language. The limitation does not apply to information displayed on the phones.

Localization is complete for Cisco Unified Communications Manager Software Release 12.5(1)SU3 and later.

Simplify Extension Mobility Login with Cisco Headsets Limitation

The text that displays on the phone for this feature has been localized. The text for the feature in Cisco Unified Communications Manager Software Release 11.5SU8 hasn't been localized. Localization of the text is complete in Cisco Unified Communications Manager Software Release 12.5(1)SU3 and later.

Softkey Templates and Video Mode

Caveats

View Caveats

You can search for bugs using the Cisco Bug Search Tool.

Known caveats are graded according to severity level, and can be either open or resolved.

Before you begin

To view caveats, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure

Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search For field, then press Enter.

Open Caveats

The following list contains a snapshot of the severity 1, 2, and 3 caveats that are open for the Cisco IP Phone 7800 Series for Firmware Release 14.1(1).

For more information about an individual caveat, access the Bug Search Tool and search for the caveat using the bug ID number. You must be a registered Cisco.com user to access this online information.

Because bug status continually changes, the list reflects a snapshot of the bugs that were open at the time this report was compiled. For an updated view of open caveats, access the Bug Search Tool as described in View Caveats.

  • CSCvs26183 - 78xx phone aux port upgrade 56x without headset need 22mins

  • CSCwa12226 - Sometimes the DN will remain or disappear after login/logout the EMCC service.

Resolved Caveats

The following list contains severity 1, 2, and 3 caveats that are resolved for the Cisco IP Phone 7800 Series for Firmware Release 14.1(1).

For more information about an individual caveat, access the Bug Search Tool and search for the caveat using the bug ID number. You must be a registered Cisco.com user to access this online information.

Because bug status continually changes, the list reflects a snapshot of the caveats that were open at the time this report was compiled. For an updated view of resolved caveats, access the Bug Tool as described in View Caveats.

  • CSCvz73608 - 7800 phone can't dial out on speed dial list through headset/speaker hardkey or offhook handset

  • CSCvz54600 - not popup headset upgrade toast when phone register with 11.5.1 CUCM without headset template

  • CSCvy86009 - MRA login window has no softkey after enable activation code onboarding

Application Programming Interface

Cisco supports phone API utilization by 3rd party applications that have been tested and certified through Cisco by the 3rd party application developer. Any phone issues related to uncertified application interaction must be addressed by the 3rd party and will not be addressed by Cisco.

For support model of Cisco certified 3rd party applications/solutions, please refer to Cisco Solution Partner Program website for details.

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3 or k4" in their name. To install a k3 or k4 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if you must install this additional cop file on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access the Software Download page, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.


Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.


Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

You and your users should check the Cisco website for updated user guides and download the PDF files. You can also make the files available to your users on your company website.


Tip

You may want to bookmark the web pages for the phone models that are deployed in your company and send these URLs to your users.