Introduction

Related Documentation

Cisco IP Phone 7800 Series Documentation

New and Changed Features

Backlight Updates

Busy Lamp Field List URI

Call Forward Updates

Call History Updates

Call Pickup

Do Not Disturb Updates

Enhanced Line Mode

Feature Key Synchronization

Hoteling

Programmable Softkeys Updates

Provisioning Authority Timeout

PRT Upload Updates

Remote Customization Updates

Screen Saver Updates

Single Paging (Intercom) and Server-Configured Paging

Speed Dial Configuration

Speed Dial Updates

TR-069 Protocols and Standards

User Passwords

Voicemail

Wallpaper Updates

XML Applications

Installation

Upgrade Firmware

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Caller Identification and Other Phone Functions

No Beep Sound Heard when the Mute Key is Pressed

Phone Has a Firmware Build Earlier than 11.0.0

Caveats

Access Cisco Bug Search

Open Caveats

Resolved Caveats

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

Copyright Page

First Published:

Last Updated:

Text Part Number:

Introduction

These release notes support the Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 11.0(1).

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

Cisco IP Phone 7800 Series Multiplatform Phones

SIP

BroadSoft BroadWorks 21.0

Asterisk 13.1

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 7800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

Click Here

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Backlight Updates

You can now configure the backlight timer from the User tab of the phone Configuration Utility.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Busy Lamp Field List URI

The BLF List URI now overrides the extended function setting when you enable Use Line Keys For BLF List.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Call Forward Updates

You can now configure call forward from the phone Configuration Utility. You can now use star codes to access call forward.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Call History Updates

The Call History softkey is now called Recents. Call history now stores 180 records. Users can add contacts from call history records.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Call Pickup

On the Configuration Utility page, the Call Pickup Code field is now located in the phone Configuration Utility at Admin Login > advanced > Voice > Regional.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Do Not Disturb Updates

You can enable or disable do not disturb (DND) by dialing the respective star code that is configured for a phone. You can continue to use either the phone Configuration Utility, the phone LCD menu, or the softkey on the phone to perform the same task.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Enhanced Line Mode

The buttons on the left and right of the phone screen can be set up as line buttons, giving up to eight more line keys. You can also configure up to ten calls per line.

With Enhanced Line Mode, you now use the navigation cluster to navigate between lines. Use the line key to open the call session window, and to navigate through the call window. Open the call session window to see the active calls on a line.

Enhanced line mode is enabled by default.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Feature Key Synchronization

You can enable synchronization of do not disturb (DND) and call forward to allow changes to these features on the phone or on the server.

You enable this synchronization in the Feature Key Sync field in the phone Configuration Utility at Admin Login > advanced > Voice > Ext [n] (where [n] is the extension number).

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Hoteling

Hoteling allows your users to sign in to a phone as a guest.

You enable this feature in the Enable Broadsoft Hosting field in the phone Configurarion Utility at Admin Login > advanced > Voice > Ext [n]. Set the amount of time (in seconds) that the user can be signed in as a guest on the phone in Hoteling Subscription Expires.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Programmable Softkeys Updates

You can use new keywords and Key Lists for the softkeys. However, some older keywords and Key Lists are no longer supported.

The following table contains the new keywords.

acd_login

lcr

acd_logout

left

astate

miss

avail

option

confLx

right

dir

starcode

em_login

unavail

em_logout

xferlx

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Provisioning Authority Timeout

You can specify how long a phone can be inactive before it automatically signs out from the provisioning authority.

You set this length of time in the Inactivity Timer(m) field in the phone Configuration Utility at Admin Login > Advanced > Voice > Phone. You also set the amount of time that the user has to cancel the sign-out in the Countdown Timer(s) field.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

PRT Upload Updates

When users submit the log files generated by the Problem Report Tool (PRT), the files are uploaded to the URL that you set in the phone Configuration Utility. Set the PRT Upload Rule field instead of the PRT Upload URL field.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Remote Customization Updates

The phone does not completely reboot after the remote customization download from the Enablement Data Orchestration System (EDOS) server. Only the voice process is restarted. So, a user would see flashing LED lights when the voice application restarts in the background.

You can view the customization state in the Customization field in the phone Configuration Utility at Admin Login > Info > Status.

Alternately, you can press Applications on the phone and navigate to Status > Product information > Customization view the customization state on the phone screen.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Screen Saver Updates

You can configure the screen saver for a phone using the User tab (instead of the Phone tab) on the phone Configuration Utility page.

Users can set up screen savers from the User preferences menu on the phone.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Single Paging (Intercom) and Server-Configured Paging

With single paging (intercom), users can automatically page a phone.

With server-configured paging, users can page specific groups of phones. The administrator configures paging groups on the server. All the phones that are part of the paged group receive the page.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Speed Dial Configuration

You can configure Speed Dials on the phone with the web interface. On the phone Configuration Utility page, select Admin Login > Voice > User and navigate to the Speed Dial section on the page.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Speed Dial Updates

On the phone, users can set up speed dials. They can hold a disabled extended line key or navigate to the Speed dials menu.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

TR-069 Protocols and Standards

You can use Technical Report 069 (TR-069) to manage your phones and call control system. With this release, the phones now support the TR-069 protocol.

You enable this feature in the Enable TR-069 field in the phone Configuration Utility at Admin Login > advanced > Voice > TR-069.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

User Passwords

Users are now prompted to set a password the first time their phone boots up.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Voicemail

Users can now configure voicemail on their phones if you haven't set it up for them.

An exclamation mark (!) indicates urgent voicemail messages.

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Wallpaper Updates

You can download the wallpaper images for a phone using the User tab (instead of the Phone tab) on the phone Configuration Utility page.

Users can configure the wallpaper from the User preferences menu on the phone.

Where to Find More Information

XML Applications

You can create XML applications for your users to use on their phones.

XML applications are supported on programmable line keys and programmable softkeys. Configure XML applications from the phone Configuration Utility page, in the XML Service section of the Phone tab.

For more information, see the Cisco Unified IP Phone Services Application Development Notes located here: Click Here .

Where to Find More Information

- Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Installation

Upgrade Firmware

The Cisco IP Phone 7800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco IP Phones 7800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 11.0(0).

Step 6

Download the file cmterm-78xx.11-0-0MPP-7.zip.

Step 7

Unzip the files.

Step 8

Put the files on the tftp/http/https download directory.

Step 9

Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is:
<schema>://<serv_ip[:port]>/filepath/sipxxx.loads

The third-party call control can also upgrade via a URL in the web browser:

<schema>://<serv_ip[:port]>/filepath/sipxxx.loads

Here is an example,

http://10.74.10.225/firmware/sip78xx.11-0-0MPP-7dev.loads

Note:
The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.

After the firmware upgrade completes, the phone reboots automatically.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

No Beep Sound Heard when the Mute Key is Pressed

When you press the Mute button during a call, you may not hear a beep sound. For anyone who is visually impaired, press the Mute button once to mute the phone and press the button twice to unmute the phone.

Phone Has a Firmware Build Earlier than 11.0.0

Sometimes, a phone taken out of the box has a firmware build earlier than 11.0.0. When this happens, you must upgrade the firmware on your phone before you provision it.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists defects that are open for the Cisco IP Phone 8800 Series Multiplatform Phones for Firmware Release 11.0(0).

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Note

A registered cisco.com user ID is required to access this informaion online.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

Open Caveats for Firmware Release 11.0(0)

Identifier

Headline

CSCvb83904

phone's switch not change Cos value after extended Cos changes

CSCvc97003

Changes in NTP time during a call could cause abnormal values in rtcp reports.

CSCvd06737

Status message is not accurately displaying time

Resolved Caveats

The following table lists defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones for Firmware Release 11.0(1).

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

Resolved Caveats for Firmware Release 11.0(0)

Identifier

Headline

Cisco IP Phone Firmware Support Policy

For information on the support policy for phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

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- Increase the separation between the equipment and receiver.

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- Consult the dealer or an experienced radio/TV technician for help.

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