Cisco IP Conference Phone 7832 Release Notes for Firmware Release 12.5(1)SR3
These release notes support the Cisco IP Conference Phone 7832 running SIP Firmware Release 12.5(1)SR3.
The following table lists the support and protocol compatibility for the Cisco IP Phones.
Cisco IP Phone |
Protocol |
Support Requirements |
---|---|---|
7832 |
SIP |
Cisco Unified Communications Manager 10.5(2) and later Cisco Unified Communications Manager DST Olsen version D or later SRST 8.0 (IOS load 15.1(1)T) and above Cisco Expressway 8.7 |
7832 |
SIP |
Unified CME 12.3 (Cisco IOS XE Fuji 16.9.1 release) |
Related Documentation
Cisco IP Conference Phone 7832 Documentation
Refer to publications that are specific to your language and call control system. Navigate from the following documentation URL:
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
User Guide Accessibility
The Cisco IP Conference Phone 7832 User Guide is accessible for people with limited sight or who are blind. The HTML version of the document is now compatible with the Job Access With Speech (JAWS) reader, so visually impaired users can access information about their phone.
Where to Find More Information
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Cisco IP Conference Phone 7832 User Guide
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Note |
Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable. |
Features Available with the Firmware Release
The following sections describe the features available with the Firmware Release.
Generate a Problem Report Tool Log from Cisco Unified Communications Manager
You can generate a Problem Report Tool (PRT) log for a phone from Cisco Unified Communications Manager Administration. This allows you to collect the phone logs without generating a report from the phone. With this release, headset information is also displayed in the log, which you can use for troubleshooting.
You generate the PRT log in Cisco Unified Communications Manager Administration with the
page.You need to add a server address to the Customer Support Upload URL field on Cisco Unified Communications Manager before you generate the PRT log.
This feature requires Cisco Unified Communications Manager 12.5(1)SU1 or later.
Where to Find More Information
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Cisco IP Conference Phone 7832 Administration Guide for Cisco Unified Communications Manager
Features Available with the Latest Cisco Unified Communications Manager Device Pack
The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.
For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Activation Code Onboarding for Mobile and Remote Access
You can use Activation Code Onboarding with Mobile and Remote Access when you deploy Cisco IP Phones for off-premises users. This feature is a secure way to deploy off-premises phones when autoregistration is not required. But you can also configure a phone for autoregistration when on-premises, and activation codes when off-premises.
This feature extends the on-premises Activation Code Onboarding feature to off-premises phones.
Activation Code Onboarding for Mobile and Remote Access requires the following to function:
-
Smart Licensing
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Cisco Expressway X12.5 or later.
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Cisco Unified Communications Manager 12.5(1)SU1 or later
To enable this feature, you select Allow Activation Code via MRA and Require Activation Code for Onboarding in the Device Information section of the Phone Configuration page.
Where to Find More Information
-
Cisco IP Conference Phone 7832 Administration Guide for Cisco Unified Communications Manager
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Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) or later
Installation
Installation Requirements
Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.
Note |
If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly. |
For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.
Install the Firmware Release on Cisco Unified Communications Manager
Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.
Procedure
Step 1 |
Go to the following URL: |
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Step 2 |
Choose Cisco IP Phone 7800 Series. |
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Step 3 |
Choose IP Conference Phone 7832. |
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Step 4 |
Choose Session Initiation Protocol (SIP) Software. |
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Step 5 |
In the Latest Releases folder, choose 12.5(1)SR3. |
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Step 6 |
Select the firmware file, click the Download or Add to cart button, and follow the prompts. The firmware filename is cmterm-7832-sip.12-5-1SR3-74.k3.cop.sgn
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Step 7 |
Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware. |
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Step 8 |
Follow the instructions in the readme file to install the firmware. |
Install the Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip file is available to load the firmware:
cmterm-7832.12-5-1SR3-74.zip
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Procedure
Step 1 |
Go to the following URL: |
Step 2 |
Choose Cisco IP Phones 7800 Series. |
Step 3 |
Choose IP Conference Phone 7832. |
Step 4 |
Choose Session Initiation Protocol (SIP) Software. |
Step 5 |
In the Latest Releases folder, choose 12.5(1)SR3. |
Step 6 |
Download the relevant zip files. |
Step 7 |
Unzip the files. |
Step 8 |
Manually copy the unzipped files to the directory on the TFTP server. See Administration Guide for Cisco Unified Communications Manager and IM and Presence Service for information about how to manually copy the firmware files to the server. |
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone voice and in some cases can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
-
Administrative tasks, such as an internal port scan or security scan
-
Attacks that occur on your network, such as a Denial of Service attack
Health-Care Environment Use
This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.
Language Limitation
There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:
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Chinese (China)
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Chinese (Hong Kong)
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Chinese (Taiwan)
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Japanese (Japan)
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Korean (Korea Republic)
The default English (United States) KATE is presented to the user instead.
For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.
Caveats
View Caveats
You can search for caveats using the Cisco Bug Search.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
Before you begin
To view caveats, you need the following items:
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Internet connection
-
Web browser
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Cisco.com user ID and password
Procedure
Step 1 |
Perform one of the following actions:
|
Step 2 |
When prompted, log in with your Cisco.com user ID and password. |
Step 3 |
(Optional) To look for information about a specific problem, enter the bug ID number in the Search for field, and press Enter. |
Open Caveats
There are no open defects for the Cisco IP Conference Phone 7832 for Firmware Release 12.5(1)SR3.
For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the information in this section is a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Toolkit as described in View Caveats.
Resolved Caveats
The following list contains severity 1, 2, and 3 defects that are resolved for the Cisco IP Conference Phone 7832 for Firmware Release 12.5(1)SR3.
For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit as described in View Caveats.
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CSCvp46565: Linux Kernel Stale TLB Entry Unauthorized Access Vulnerability
Cisco Unified Communication Manager Public Keys
To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.
Unified Communications Manager Endpoints Locale Installer
By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.
To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Note |
The latest Locale Installer may not be immediately available; continue to check the website for updates. |
Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager
The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.
After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.
Note |
The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager. |
You and your users should check the Cisco website for updated user guides and download the PDF files. You can also make the files available to your users on your company website.
Tip |
You may want to bookmark the web pages for the phone models that are deployed in your company and send these URLs to your users. |
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see https://cisco.com/go/phonefirmwaresupport.