Chapter 1. Phone Features

Phone Overview

Buttons and Hardware

Cisco Unified IP Phone 7975G Buttons and Hardware

Cisco Unified IP Phone 7970G and 7971G-GE Buttons and Hardware

Cisco Unified IP Phone 7965G Buttons and Hardware

Cisco Unified IP Phone 7945G Buttons and Hardware

Buttons and Hardware Identification

Line and Call Definitions

Line and Call Icons

Phone Screen Features

Phone Screen Actions

Phone Screen Cleaning and Maintenance

Cisco Unified IP Phone 7970G, 7971G-GE, and 7975G Cleaning and Maintenance

Cisco Unified IP Phone 7945G and 7965G Cleaning and Maintenance

Feature Buttons and Menus

Phone Help System

Feature Availability

SIP and SCCP Signaling Protocols

Energy Savings

Chapter 2. Phone Installation

Cisco Unified IP Phone Cable Installation

Hookswitch Clip Removal (Required)

Adjust Handset Rest

Footstand Adjustment

TAPS Registration

Headset

Headset Support

Audio Quality

Phone Cable Lock

Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock

Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock

Chapter 3. Calling Features

Calling Features Overview

Basic Call Options

Place Call

Place Call Using Speakerphone

Place Call Using Headset

Redial Number

Place Call When Another Call Is Active (Using Same Line)

Dial from Call Log

Additional Call Options

Place Call While Another Call is Active (Using Different Line)

Make Speed Dial Call

Dial from Corporate Directory on Phone

Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

Notify When Busy or Ringing Extension Available (CallBack)

Make Priority (Precedence) Call

Place Call Using Billing or Tracking Code

Make Call from Mobile Phone Using Mobile Voice Access

Make Fast Dial Call

Dial Personal Address Book (PAB) Entry

Call Answer

Call Disconnect

Hold and Resume

Put Call on Hold

Remove Call from Hold on Different Line

Mute

Mute or Unmute Call

Multiple Calls

Switch Between Connected Calls on One Line

Switch Between Connected Calls on Different Lines

Switch from Connected Call to Answer Ringing Call

Remove Call from Hold on Current Line

View Calls on Another Line

Switch to Call Overview Mode

In-Progress Call Movement

Switch In-Progress Call on Desk Phone to Mobile Phone

Switch In-Progress Call from Mobile Phone to Desk Phone

Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)

Call Transfer

Transfer Call Without Talking to Transfer Recipient

Talk to Transfer Recipient Before Transferring Call (Consult Transfer)

Call Transfer to Voice Message System

Send Active, Ringing, or On-Hold Call to Voice Message System

Call Forward

Set Up and Cancel Call Forward All from Phone

Set Up or Cancel Call Forwarding

Do Not Disturb

Turn DND On and Off

Set Up DND Settings

Conference Calls

Adhoc Conference

Create Conference by Calling Participants

Add New Participants to Conference

Join Conference

Join Together Existing Calls on Single Phone Line

Join Together Existing Calls on Multiple Phone Lines

Barge Conference

Create Conference by Barging Call on Shared Line

Meet Me Conference

Start Meet Me Conference

Join Meet Me Conference

Conference Participants List

Control Conference Using Participants List

Verify Conference Call Security

Intercom Calls

Place Intercom Call to Preconfigured Intercom Number

Place Intercom Call to Any Intercom Number

Receive Intercom Call

Advanced Call Handling

Speed Dial

Make Call Using Speed-Dial Buttons

Make Call Using On-Hook Abbreviated Dial

Make Call Using Fast Dial

Call PickUp

Answer Call Ringing on Another Extension Within Call Pickup Group

Answer Call Ringing on Another Extension Outside Call Pickup Group

Answer Call Ringing on Another Extension in Group or in Associated Group

Answer Call Ringing on Particular Extension (Line Number)

Call Park

Store and Retrieve Active Call Using Call Park

Direct and Store Active Call at Directed Call Park Number

Retrieve Parked Call from Directed Call Park Number

Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number

Hunt Groups

Log In and Out of Hunt Groups

Shared Lines

Remote-in-Use Icon

Call Information and Barge

Privacy

Barge, cBarge, and Shared Lines

Single-Button and Multitouch Barge

Barge Features

Privacy and Shared Lines

Prevent and Allow Others to View or Barge Calls on Shared Line

Busy Lamp Field Features

Use BLF Pickup to Answer Ringing Call

Secure Calls

VPN Client

Suspicious Call Trace

Notify System Administrator About Suspicious or Harassing Call

Priority Calls

Cisco Extension Mobility

Log In to EM

Log Out of EM

Change Your PIN Using Change Credentials Service

Change Your PIN Using ChangePIN Softkey

Business Calls Using Single Phone Number

Mobile Connect and Mobile Voice Access

Put Call Picked Up on Mobile Phone on Hold

Connect to Mobile Voice Access

Turn On Mobile Connect from Mobile Phone

Turn Off Mobile Connect from Mobile Phone

Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone

Chapter 4. Handset, Headset, and Speakerphone

Headset, Handset, and Speaker Overview

Handset

Headset

Important Headset Safety Information

Control Wired Headset Sidetone and Headset Send Gain

Wireless Headset

Wideband Headset

Speakerphone

AutoAnswer with Headset or Speakerphone

Chapter 5. Phone Customization

Rings and Message Indicator Customization

Change Ringtone Per Line

Adjust Phone Ringer Volume Level

Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)

Change Audible Voice-Message Indicator

Change How Voice Message Light on Handset Works

Phone Screen Customization

Change Phone Screen Brightness

Change Background Image

Change Phone Screen Language

Change Line Text Label

Adjust Phone Screen Viewing Angle

Chapter 6. Call Logs and Directories

Call Logs and Directories Overview

Call Logs

View Call Logs

Display Single Call Record Details

Erase All Call Records in All Logs

Erase All Call Records in Single Log

Erase Single Call Record

Dial from Call Log (While Not on Another Call)

Dial from Call Log (While Connected to Another Call)

Place Call from URL Entry in Call Log

Redial International Call from Missed and Received Call Logs

Directory Features

Corporate Directory

Dial from Corporate Directory (While Not on Another Call)

Dial from Corporate Directory (While on Another Call)

Personal Directory

Access Personal Directory (for PAB and Fast Dial Codes)

Search for PAB Entry

Dial from PAB Entry

Delete PAB Entry

Edit PAB Entry

Add New PAB Entry

Assign Fast Dial Code to PAB Entry

Add Fast Dial Code (Not Using PAB Entry)

Search for Fast Dial Codes

Place Call Using Fast Dial Code

Delete Fast Dial Code

Log Out of Personal Directory

Chapter 7. Voice messages

Voice Messages Overview

Voice Messages Access

Set Up and Personalize Voice-Message Service

Listen to Voice Messages or Access Voice Messages Menu

Chapter 8. User Options Web Pages

User Options Web Pages Overview

User Options Web Page Actions

Sign In and Out of User Options Web Pages

Select Device from User Options Web Page

Select Configuration Option after Logging In

Features and Services Setup on Web

Personal Directory on Web

Add New Personal Address Book Entry

Assign Button for Personal Address Book

Search for Personal Address Book Entry

Edit Personal Address Book Entry

Delete Personal Address Book Entry

Fast Dials on Web

Assign Fast Dial Code to Personal Address Book Entry

Assign Fast Dial Code to Phone Number

Assign Line Button for Fast Dial

Search for Fast Dial Entry

Edit Fast-Dial Phone Number

Delete Fast-Dial Personal Address Book Entry

Address Book Synchronization Tool

Speed Dial Setup on Web

Set Up Speed-Dial Buttons

Set Up Abbreviated Dialing Codes

Phone Services Setup on Web

Subscribe to Service

Search for Services

Change or End Services

Change Service Name

Add Service to Programmable Feature Button

User Settings on Web

Change Browser Password

Change PIN

Change User Options Web Page Language Setting

Change Phone Display Language

Line Settings on Web

Set Up Call Forward Per Line

Change Voice Message Indicator Setting Per Line

Change Audible Voice Message Indicator Setting Per Line

Change or Create Line Text Label that Appears on Phone Screen

Phone and Access List Set Up for Mobile Connect

Create Access List

Add New Remote Destination

Cisco WebDialer

Use WebDialer with User Options Directory

Use WebDialer with Another Online Corporate Directory (Not User Options Directory)

Log Out of WebDialer

Set Up, View, or Change WebDialer Preferences

Chapter 9. Additional Options

Overview of Some Configuration Options

Chapter 10. Troubleshooting

Problems

No Dial Tone or Cannot Complete Call

Missing Softkey

Cannot Barge Call and Hear Fast Busy

Call Disconnects After Barge

Cannot Use CallBack

Call Forward All Error Message

Unresponsive Phone

Security Error Message

Cannot Access Settings Menu

Phone Screen Not Illuminated

Phone Troubleshooting Data

Quality Reporting Tool

Appendix A. Warranty

Cisco One-Year Limited Hardware Warranty Terms

Preface

Introduction

Additional Information

Cisco Unified IP Phone 7900 Series eLearning Tutorials

Safety and Performance Information

Power Outage

External Devices

Phone Behavior During Times of Network Congestion

Cisco Product Security Overview

Accessibility Features

Copyright Page

Chapter 1. Phone Features

- Phone Overview

- Buttons and Hardware

- Line and Call Definitions

- Phone Screen Features

- Feature Buttons and Menus

- Feature Availability

- SIP and SCCP Signaling Protocols

- Energy Savings

Phone Overview

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

- Access to network data, XML applications, and web-based services.

- Online customizing of phone features and services from your Cisco Unified Communications Manager User Options web pages.

- A comprehensive online help system that displays information on the phone screen.

Buttons and Hardware

This section describes the phone buttons and hardware.

- Cisco Unified IP Phone 7975G Buttons and Hardware

- Cisco Unified IP Phone 7970G and 7971G-GE Buttons and Hardware

- Cisco Unified IP Phone 7965G Buttons and Hardware

- Cisco Unified IP Phone 7945G Buttons and Hardware

- Buttons and Hardware Identification

Cisco Unified IP Phone 7975G Buttons and Hardware

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7970G and 7971G-GE Buttons and Hardware

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7965G Buttons and Hardware

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7945G Buttons and Hardware

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Buttons and Hardware Identification

The following table describes the buttons and hardware on the phones.

Phone Buttons and Hardware

Item

Description

1

Programmable buttons

Depending on configuration, programmable buttons provide access to:

- Phone lines (line buttons) and intercom lines

- Speed-dial numbers (speed-dial buttons), including the Busy Lamp Field (BLF) speed-dial feature

- Web-based services (for example, a Personal Address Book button)

- Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

- Green, steady: Active call or two-way intercom call

- Green, flashing: Held call

- Amber, steady: Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into Hunt Group

- Amber, flashing: Incoming call or reverting call

- Red, steady: Remote line in use (shared line, BLF status or active Mobile Connect call)

2

Footstand button

Enables you to adjust the angle of the phone base.

3

Display button

Cisco Unified IP Phones 7970G, 7971G-GE, and 7975G

- Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning.

- No color: Ready for input

- Green flashing: Disabled

- Green steady: Sleep mode

Cisco Unified IP Phones 7945G and 7965G

- Awakens the phone screen from sleep mode.

- No color: Ready for input

- Green steady: Sleep mode

4

Messages button

Autodials your voice message service (varies by service).

5

Directories button

Opens/closes the Directories menu. Use the button to access call logs and directories.

6

Help button

Activates the Help menu.

7

Settings button

Opens/closes the Settings menu. Use the button to change phone screen and ring settings.

8

Services button

Opens/closes the Services menu.

9

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

10

Speaker button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

The speakerphone audio path does not change until you select a new default audiopath (for example, by picking up the handset).

If external speakers are connected, the Speakerphone button uses these speakers as the default audio path.

11

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

12

Headset button

Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.

A headset icon in the phone screen header line indicates that the headset is the default audio path. This audio path does not change until you select a new default audio path (for example, by picking up the handset).

13

4-way navigation pad and Select button (center)

Cisco Unified IP Phone 7945G, 7965G, and 7975G

- Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen.

- Navigation button: Scroll up and down to see menus and highlight items and right and left across multicolumn displays.

- Select button: Scroll to highlight a line by using the Navigation button and then press to open a menu, play a ringer item, or access other features, as described on the screen.

14

Navigation button

Cisco Unified IP Phone 7970G and 7971G-GE

- Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

15

Keypad

Enables you to dial phone numbers, enter letters, and choose menu items.

16

Softkey buttons

Each button activates a softkey option that displays on your phone screen.

17

Handset light strip

Indicates an incoming call or new voice message.

18

Phone screen

Shows phone features.

Line and Call Definitions

The terms lines and calls can be easily confused.

- Lines: Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

- Calls: Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

- Line and Call Icons

Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon

Line or call state

Description

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on one of your lines.

Call on hold

You have put the call on hold. See Hold and Resume.

Remote-in-use

Another phone that shares your line has a connected call. See Shared Lines.

Reverting call

A holding call is reverting to your phone. See Hold and Resume.

Authenticated call

See Secure Calls.

Encrypted call

See Secure Calls.

BLF- monitored line is idle

See Busy Lamp Field Features.

BLF- monitored line is in-use

See Busy Lamp Field Features.

BLF- monitored line is ringing (BLF Pickup)

See Busy Lamp Field Features.

Line in Do Not Disturb (BLF feature)

See Busy Lamp Field Features.

Idle Intercom line

The intercom line is not in use. See Intercom calls.

One-way intercom call

The intercom line is sending or receiving one-way audio. See Intercom calls.

Two-way intercom call

You press the intercom line to activate two-way audio with the intercom caller. See Intercom calls.

Phone Screen Features

The following figure shows how your main phone screen may look with an active call.

1

Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

2

Programmable buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. See Line and Call Icons.

3

Softkey labels

Displays a softkey function for the corresponding softkey button.

4

Status line

Displays audio mode icons, status information, and prompts.

5

Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Line and Call Icons and Multiple call display.

6

Phone tab

Indicates call activity.

7

Feature tabs

Indicates an open feature menu. See Feature Buttons and Menus.

Note

The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. Neither you nor your administrator can adjust the phone screen viewing mode.

- Phone Screen Actions

- Phone Screen Cleaning and Maintenance

Phone Screen Actions

There are different ways to choose items on your phone screen.

To choose a phone screen item...

Do this...

By touch

(Cisco Unified IP Phone 7970G, 7971G-GE, and 7975G only)

Press (or tap) touch-sensitive items on the touchscreen with your fingertip.

Use only your fingertip to press the touchscreen, because using other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number.

By item number

Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu.

By scrolling

Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action.

Phone Screen Cleaning and Maintenance

The phones may require screen cleaning and maintenance. The phones have specific requirements, depending on the model. The following sections describe the cleaning for the phones.

- Cisco Unified IP Phone 7970G, 7971G-GE, and 7975G Cleaning and Maintenance

- Cisco Unified IP Phone 7945G and 7965G Cleaning and Maintenance

Cisco Unified IP Phone 7970G, 7971G-GE, and 7975G Cleaning and Maintenance

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.

Use the Display button to disable and enable the touchscreen for cleaning. The Display button illuminates to indicate changes in touchscreen status:

- Green, steady: Touchscreen is in Power Save mode

- Green, flashing: Touchscreen is disabled

If you want to...

Then...

Disable the touchscreen for cleaning

Press and hold for more than 1 second. flashes.

The screen remains disabled for about a minute, unless you enable it.

Enable the touchscreen (after disabling it)

Press (flashing) and hold for more than 1 second.

Wake the touchscreen from power save mode

Press the touchscreen or any button, or lift the handset.

After a period of inactivity (determined by your system administrator), the touchscreen enters the power save mode to save power. In this mode, the touchscreen appears blank and the Display button remains lit.

Cisco Unified IP Phone 7945G and 7965G Cleaning and Maintenance

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

When the phone is in Power Save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.

If you want to...

Then...

Wake the phone screen from power save mode

Press any button or lift the handset.

After a period of inactivity (determined by your system administrator), the phone screen enters the power save mode to save power. In this mode, the phone screen appears blank and the Display button remains lit.

Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...

Then...

Open or close a feature menu

Press a feature button:

- Messages

- Services

- Help

- Directories

- Settings

Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu closes the menu.

Switch between open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

- Phone Help System

Phone Help System

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...

Then...

View the main menu

Press on your phone and wait a few seconds for the menu to display. Main menu topics include:

- About Your Cisco Unified IP Phone—Details about your phone

- How do I...?—Procedures for common phone tasks

- Calling Features—Descriptions and procedures for calling features

Learn about a button or softkey

Press , then quickly press a button or softkey.

Learn about a menu item

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Get help using Help

Press . After a second or two, press again, or choose Help from the main menu.

Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. For additional information about feature operation or availability, contact your support desk or system administrator.

You can access many features by either using a softkey or pressing a line button. Although you can configure some features, your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature

Softkey

Line button label and icon

Call Back

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb or Do Not Disturb

End Call

EndCall

End Call

Group Pickup

GPickUp

Group PickUp

Hold

Hold

Hold

Hunt Group

HLog

Hunt Group or Hunt Group

Malicious Call Identification

MCID

Malicious Call ID

Meet Me Conferencing

MeetMe

MeetMe

Mobility

Mobility

Mobility

New Call

New Call

New Call

Other PickUp

OPickUp

Other PickUp

Quality Reporting Tool

QRT

Quality Reporting Tool

Redial

Redial

Redial

Remove Last Conference Party

RmLstC

Remove Last Participant

Transfer

Transfer

Transfer

Video Support

VidMode

Video

SIP and SCCP Signaling Protocols

Your phone can be configured to work with one of two signaling protocols: Session Initiation Protocol (SIP) or Skinny Call Control Protocol (SCCP). Your system administrator determines the protocol your phone uses.

Phone features can vary depending on the protocol. This Phone Guide indicates protocol-specific features. To learn which protocol your phone uses, contact your system administrator or can choose > Model Information > Call Control Protocol on your phone.

Energy Savings

Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.

Ten minutes before the scheduled sleep time and if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

- At 10 minutes before power down, the ringtone plays four times

- At 7 minutes before power down, the ringtone plays four times

- At 4 minutes before power down, the ringtone plays four times

- At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.

At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.

Wake and sleep times are linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Chapter 2. Phone Installation

- Cisco Unified IP Phone Cable Installation

- TAPS Registration

- Headset

- Phone Cable Lock

Cisco Unified IP Phone Cable Installation

See the following figure and table to connect your phone.

1

DC adaptor port

2

AC-to-DC power supply

3

AC power cord

4

Network port

5

Access port

6

Handset port

7

Headset port

8

Footstand button

9

Auxiliary port

- Hookswitch Clip Removal (Required)

- Adjust Handset Rest

- Footstand Adjustment

Hookswitch Clip Removal (Required)

Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

Adjust Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Procedure

Step 1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2

Rotate the tab 180 degrees.

Step 3

Hold the tab between two fingers, with the corner notches facing you.

Step 4

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.

Step 5

Return the handset to the handset rest.

Footstand Adjustment

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

TAPS Registration

TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone restarts.

Headset

You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7945G, 7965G, or 7975G, you can use a wireless headset with the wireless headset remote hookswitch control feature.

- Headset Support

- Audio Quality

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

Cisco recommends the use of good quality headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of the headsets and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.

Note

In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying on a large scale.

Audio Quality

Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers are reported to perform well with Cisco Unified IP Phones.

For additional information, see the Headsets for Cisco Unified IP Phones and Desktop Clients page on Cisco.com.

Phone Cable Lock

You can secure the Cisco Unified IP Phones to a desktop with a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

The security slot can accommodate a lock that is up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

- Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock

- Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock

Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock

For an illustration on how to connect a cable lock to the Cisco Unified IP Phones 7945G, 7965G, and 7947G, see the following figure.

Connect a Cable Lock

Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock

For an illustration on how to connect a cable lock to the Cisco Unified IP Phones 7970G and 7971G-GE, see the following figure.

Connect a Cable Lock

Chapter 3. Calling Features

- Calling Features Overview

- Basic Call Options

- Additional Call Options

- Call Answer

- Call Disconnect

- Hold and Resume

- Mute

- Multiple Calls

- In-Progress Call Movement

- Call Transfer

- Call Transfer to Voice Message System

- Call Forward

- Do Not Disturb

- Conference Calls

- Intercom Calls

- Advanced Call Handling

Calling Features Overview

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.

Basic Call Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

Tips

- You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset, or by pressing Dial, , or .

- When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

- If you make a mistake while dialing, press << to erase digits.

- If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.

- You can start or stop a recording by pressing the Record softkey on your phone.

- Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.

- Place Call

- Place Call Using Speakerphone

- Place Call Using Headset

- Redial Number

- Place Call When Another Call Is Active (Using Same Line)

- Dial from Call Log

Related Information

Hold and Resume

Phone Features

Handset, Headset, and Speakerphone

Call Logs

Place Call

Procedure

Pick up the handset and dial the number.

Place Call Using Speakerphone

Procedure

Step 1

Press

Step 2

Enter a number.

Place Call Using Headset

Procedure

Perform one of the following actions:

- Press and enter a number.

- If is lit, press New Call and enter a number.

Redial Number

Procedure

Perform one of the following actions:

- Press Redial to dial the last number.

- Press the Navigation button (with the phone idle) to see your Placed Calls.

Place Call When Another Call Is Active (Using Same Line)

Procedure

Step 1

Press Hold.

Step 2

Press New Call.

Step 3

Enter a number.

Dial from Call Log

Procedure

Step 1

Choose

Step 2

Select one of the following entries:

- Missed Calls

- Received Calls

- Placed Calls

Step 3

Select the listing or scroll to it and go off-hook.

Additional Call Options

You can place calls using special features and services that may be available on your phone. For more information about these additional options, contact your system administrator for more information about these additional options.

Tips

- For more information on placing a call using your Cisco Extension Mobility prefix, see Cisco Extension Mobility.

- To see if a line associated with a Speed Dial, call record, or directory listing is busy before placing a call to that line, see Busy Lamp Field Features.

- Place Call While Another Call is Active (Using Different Line)

- Make Speed Dial Call

- Dial from Corporate Directory on Phone

- Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

- Notify When Busy or Ringing Extension Available (CallBack)

- Make Priority (Precedence) Call

- Place Call Using Billing or Tracking Code

- Make Call from Mobile Phone Using Mobile Voice Access

- Make Fast Dial Call

- Dial Personal Address Book (PAB) Entry

Related References

Priority Calls

Business Calls Using Single Phone Number

Related Information

Hold and Resume

Speed Dial

Fast Dials on Web

Phone and Access List Set Up for Mobile Connect

Call Logs

Personal Directory on Web

Personal Directory

Place Call While Another Call is Active (Using Different Line)

Procedure

Step 1

Press for a new line. The first call is automatically placed on hold.

Step 2

Enter a number.

Make Speed Dial Call

Procedure

Perform one of the following actions:

- Press (a Speed Dial button).

- Use the Abbreviated Dial feature.

- Use the Fast Dial feature.

Dial from Corporate Directory on Phone

Procedure

Step 1

Choose > Corporate Directory (name can vary).

Step 2

Enter a name and press Search.

Step 3

Highlight a listing and go off-hook.

Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

Procedure

Step 1

Open a web browser and go to a WebDialer-enabled corporate directory.

Step 2

Click the number that you want to dial.

Notify When Busy or Ringing Extension Available (CallBack)

Note

When a call is being chaperoned, the call chaperone cannot use CallBack.

Procedure

Step 1

Press CallBack while listening to the busy tone or ring sound.

Step 2

Hang up. Your phone alerts you when the line is free.

Step 3

Place the call again.

Make Priority (Precedence) Call

Only SCCP phones support priority calling.

Procedure

Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.

Place Call Using Billing or Tracking Code

Only SCCP phones support billing or tracking codes.

Procedure

Step 1

Dial a number.

Step 2

After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).

Make Call from Mobile Phone Using Mobile Voice Access

Procedure

Step 1

Obtain your Mobile Voice Access number and PIN from your system administrator.

Step 2

Dial your assigned Mobile Voice access number.

Step 3

Enter your mobile phone number (if requested) and PIN.

Step 4

Press 1 to make a call to an enterprise IP Phone.

Step 5

Dial a desktop phone number other than your desktop phone number.

Make Fast Dial Call

Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

Procedure

Step 1

Press the Fast Dial line button.

Step 2

To find and select an entry, scroll to or press the index number.
The system dials the specified number.

Dial Personal Address Book (PAB) Entry

Procedure

Step 1

Choose > Personal Directory to log in.

Step 2

Choose Personal Address Book and search for a listing.

Step 3

Scroll to a contact or press the index number.
The system dials the specified contact.

Call Answer

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to...

Then...

For more information, see...

Answer with a headset

Press , if unlit. Or, if is lit, press Answer or (flashing).

Note:
The phone selects the ringing line automatically. Contact your system administrator for the options to select the primary line each time.

If you are using a wireless headset, refer to the wireless headset documentation.

Handset, Headset, and Speakerphone

Answer with the speakerphone

Press , Answer, or (flashing).

Note:
The phone selects the ringing line automatically. Contact your system administrator for the options to select the primary line each time.

Handset, Headset, and Speakerphone

Switch from a connected call to answer a new call

Press Answer or, if the call is ringing on a different line, press (flashing).

Hold and Resume

Answer using call waiting

Press Answer.

Hold and Resume

Send a call to a voice message system

Press iDivert.

Call Transfer to Voice Message System

Autoconnect calls

Use AutoAnswer.

AutoAnswer with Headset or Speakerphone

Retrieve a parked call on another phone

Use Call Park, Directed Call Park, or Assisted Directed Call Park.

Call Park

Use your phone to answer a call ringing elsewhere

Use Call Pickup.

Call PickUp

Answer a priority call

(SCCP phones only)

Hang up the current call and press Answer.

Priority Calls

Answer a call on your mobile phone or other remote destination

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect, answer the call on your mobile phone and you have up to four IP Phones or Softphones configured as shared lines, the additional phones stop flashing.

Business Calls Using Single Phone Number

Tips

- If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.

- If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more information, contact your system administrator.

- A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

Call Disconnect

To end a call, simply hang up. The following table gives more details.

If you want to...

Then...

Hang up while using the handset

Return the handset to the cradle. Or, press EndCall.

Hang up while using a headset

Press . Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phones 7945G, 7965G, and 7975G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions.

Hang up while using the speakerphone

Press or EndCall.

Hang up one call, but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, the line button flashes green when you place a call on hold, and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red, and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a certain time. The "reverting" call remains on hold until you resume it or until Hold Reversion times out. Your phone indicates the presence of a reverting call by the following actions:

- Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

- Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.

- Displaying the animated Hold Reversion icon next to the caller ID for the held call.

- Displaying a flashing amber line button (depending on the line state).

Tips

- Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.

- If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

- If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

- Your system administrator determines the duration between Hold Reversion alerts.

- When a call is chaperoned, the call chaperone cannot use Hold.

- Put Call on Hold

- Remove Call from Hold on Different Line

Put Call on Hold

Procedure

Step 1

Make sure that the call you want to put on hold is highlighted.

Step 2

Press Hold.

Remove Call from Hold on Different Line

Procedure

Step 1

Press the appropriate line button: or (flashing). Doing so may cause a held call to resume automatically:

- If there is a reverting call on the line, that call resumes.

- If there is more than one reverting call on the line, the oldest reverting call resumes.

- If a nonreverting held call is the only call on the line, the nonreverting held call resumes.

Step 2

If necessary, scroll to the appropriate call and press Resume.

Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset.

- Mute or Unmute Call

Mute or Unmute Call

Procedure

Step 1

To mute a call, press .

Step 2

To unmute a call, press .

Multiple Calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

- Calls with the highest precedence and longest duration display at the top of the list.

- Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

- Switch Between Connected Calls on One Line

- Switch Between Connected Calls on Different Lines

- Switch from Connected Call to Answer Ringing Call

- Remove Call from Hold on Current Line

- View Calls on Another Line

- Switch to Call Overview Mode

Switch Between Connected Calls on One Line

Procedure

Step 1

Highlight the call you want to switch to.

Step 2

Press Resume.
Any active call is placed on hold and the selected call resumes.

Switch Between Connected Calls on Different Lines

Procedure

Step 1

Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes.

Step 2

If multiple calls are holding, highlight the appropriate call and press Resume.

Switch from Connected Call to Answer Ringing Call

Procedure

Perform one of the following actions:

- Press Answer.

- If the call is ringing on a different line, press (flashing).

The phone places the active call on hold and the selected call resumes.

Remove Call from Hold on Current Line

Procedure

Step 1

Highlight the appropriate call.

Step 2

Press Resume.

View Calls on Another Line

Procedure

Step 1

Press .

Step 2

Immediately press the line button .

Switch to Call Overview Mode

Procedure

Step 1

Press for the highlighted line.
The phone switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration.

Step 2

To return to standard viewing mode, press , then immediately press the line button.

In-Progress Call Movement

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

- Switch In-Progress Call on Desk Phone to Mobile Phone

- Switch In-Progress Call from Mobile Phone to Desk Phone

- Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)

Switch In-Progress Call on Desk Phone to Mobile Phone

Procedure

Step 1

Press the Mobility softkey and select Send call to mobile.

Step 2

Answer the in-progress call on your mobile phone.
The desktop phone line button turns red and the handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch In-Progress Call from Mobile Phone to Desk Phone

Procedure

Step 1

Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Step 2

Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)

Procedure

Step 1

While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes.

Step 2

Hang up the call on your mobile phone to disconnect the mobile phone but not the call.

Step 3

Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone.
The other Cisco Unified devices that share the same line display a Remote in Use message.

Call Transfer

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Tips

- If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

- If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

- You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

- When a call is chaperoned, the call chaperone cannot use transfer.

- To redirect a call to a voice message system, press iDivert. See Call Transfer to Voice Message System.

- Transfer Call Without Talking to Transfer Recipient

- Talk to Transfer Recipient Before Transferring Call (Consult Transfer)

Transfer Call Without Talking to Transfer Recipient

Procedure

Step 1

From an active call, press Transfer.

Step 2

Enter the target number.

Step 3

Press Transfer again to complete the transfer or EndCall to cancel.
You need to wait until you hear ringing before you complete the transfer.

Step 4

If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Talk to Transfer Recipient Before Transferring Call (Consult Transfer)

Procedure

Step 1

From an active call, press Transfer.

Step 2

Enter the target number.

Step 3

Wait for the transfer recipient to answer.

Step 4

Press Transfer again to complete the transfer or EndCall to cancel.

Step 5

If your phone has on-hook transfer enabled, complete the transfer by hanging up.

Call Transfer to Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another party.

- If the call was originally sent to the phone of another person, iDivert allows you to redirect the call either to your own voice message system or to the voice message system of the original called party. Your system administrator makes this option available to you.

- If the call is sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

Tips

- If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value.

- When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert feature returns when the call ends.

- Send Active, Ringing, or On-Hold Call to Voice Message System

Send Active, Ringing, or On-Hold Call to Voice Message System

Procedure

Step 1

Press iDivert.
If you have no redirect options available, the call transfers to your voice message system.

Step 2

If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.

Call Forward

You can use the call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

- Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

- Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

Tips

- Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

- You can forward your calls to a traditional analog phone or to another phone, although your system administrator may restrict the call forwarding feature to numbers within your company.

- Call forwarding is specific to the phone line. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

- Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

- Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number you enter creates a call forwarding loop or exceeds the maximum number of links permitted in a call forwarding chain.

- When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the Call Forward feature.. The Call Forward feature returns when the call ends.

- To verify that Call Forward All is enabled on your primary line, look for:

- The call forward icon above your primary phone number:

- The call forward target number in the status line.

- Set Up and Cancel Call Forward All from Phone

- Set Up or Cancel Call Forwarding

Related Information

Line Settings on Web

User Options Web Page Actions

Set Up and Cancel Call Forward All from Phone

Procedure

Step 1

To set Call Forward All, press CFwdALL or Forward All and enter a target phone number.

Step 2

To cancel Call Forward All, press CFwdALL or Forward All.

Set Up or Cancel Call Forwarding

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Access your call forwarding settings.

Do Not Disturb

Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.

When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

- DND does not affect intercom calls or nonintercom priority calls.

- If both DND and AutoAnswer are enabled, only intercom calls autoanswer.

- When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.

- Turn DND On and Off

- Set Up DND Settings

Turn DND On and Off

Procedure

Step 1

To turn DND on, press DND or Do Not Disturb .
Do Not Disturb displays on the phone, the DND lights, and the ring tone is turned off.

Step 2

To turn DND off again, press DND or Do Not Disturb .

Set Up DND Settings

If your system administrator configured DND settings to appear on the User Options page, perform these steps:

Procedure

Step 1

Log in to your User Options web pages.

Step 2

From the drop-down menu, choose User Options > Device.

Step 3

You can set the following options:

- Do Not Disturb: Set to enable/disable DND.

- DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).

- DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only, disable the alert, or choose "None" (to use the "Alert" setting configured by your system administrator).

Conference Calls

Your Cisco Unified IP Phone enables you to talk simultaneously with multiple parties in a conference call.

You can create a conference in various ways, depending on your needs and the features that are available on your phone.

- Conference: Enables you to create a standard (ad hoc) conference by calling each participant. Conference is available on most phones.

- Join: Enables you to create a standard (ad hoc) conference by combining existing calls.

- cBarge: Enables you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use cBarge. Only phones that use shared lines have cBarge.

- Meet Me: Enables you to create or join a conference by calling a conference number.

- Adhoc Conference

- Join Conference

- Barge Conference

- Meet Me Conference

- Conference Participants List

Adhoc Conference

Adhoc conference allows you to call each participant. Conference is available on most phones.

- Create Conference by Calling Participants

- Add New Participants to Conference

Create Conference by Calling Participants

Procedure

Step 1

From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.

Step 2

Enter the phone number of the participant.

Step 3

Wait for the call to connect.

Step 4

Press Confrn or Conference again to add the participant to your call.

Step 5

Repeat to add additional participants.

Add New Participants to Conference

Your system administrator determines whether noninitiators of a conference can add or remove participants.

Procedure

Step 1

From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.

Step 2

Enter the phone number of the participant.

Step 3

Wait for the call to connect.

Step 4

Press Confrn or Conference again to add the participant to your call.

Step 5

Repeat to add additional participants.

Join Conference

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

Tips

- If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join together, and then press Join to complete the action.

- When Join completes, the caller ID changes to Conference.

- You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Contact your system administrator to see if this feature is available to you.

- A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference.

- Join Together Existing Calls on Single Phone Line

- Join Together Existing Calls on Multiple Phone Lines

Join Together Existing Calls on Single Phone Line

Procedure

Step 1

From an active call, highlight another call that you want to include in the conference and press Select.
Selected calls display this icon .

Step 2

Repeat this step for each call that you want to add.

Step 3

Press Join. You may need to press the more softkey to see Join.

Join Together Existing Calls on Multiple Phone Lines

Procedure

Step 1

From an active call, press Join. You may need to press more to see Join.

Step 2

Press the green flashing line button for the calls that you want to include in the conference.
Note:
If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

Step 3

If a window opens on your phone screen prompting you to select the calls that you want to join, highlight the calls, press Select, and then press Join to complete the action.
The calls are joined.

Barge Conference

You can create a conference by using cBarge to add yourself to a call on a shared line.

- Create Conference by Barging Call on Shared Line

Related Information

Barge, cBarge, and Shared Lines

Create Conference by Barging Call on Shared Line

Procedure

Step 1

Press the line button for the shared line.

Step 2

In some cases, you must highlight the call and press cBarge to complete the action.
If you see the message that you cannot be added, try again.

Meet Me Conference

Meet Me conferencing enables you to start or join a conference by calling the conference number.

Tips

- If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls.

- A Meet Me conference ends when all participants hang up.

- If the conference initiator disconnects, the conference call continues until all participants hang up.

- Start Meet Me Conference

- Join Meet Me Conference

Start Meet Me Conference

Participants cannot join the conference until the initiator starts the conference.

Procedure

Step 1

Obtain a Meet Me phone number from your system administrator.

Step 2

Distribute the number to participants.

Step 3

When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe.

Step 4

Dial the Meet Me conference number.
Participants can now join the conference by dialing the Meet Me number.

Join Meet Me Conference

Procedure

Step 1

Dial the Meet Me conference number provided by the conference initiator.

Step 2

If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again.

Conference Participants List

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

- Control Conference Using Participants List

- Verify Conference Call Security

Control Conference Using Participants List

The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays only 16 participants. As new participants join the conference, ConfList displays only the last 16 participants who have joined.

Procedure

Step 1

Press ConfList or Conference List.
Participants are listed in the order in which they join the conference with the most recent additions at the top.

Step 2

To get an updated list of conference participants, press Update.

Step 3

To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

Step 4

To remove any conference participant, highlight the participant’s name and press Remove.

Step 5

To drop the last participant added to the conference, press RMLstC or Remove Last Participant.
You can remove participants only if you initiated the conference call.

Verify Conference Call Security

Procedure

Step 1

To verify conference security, press ConfList or Conference List.

Step 2

To verify that a conference call is secure, look for the or icon after Conference on the phone screen.

Step 3

To verify that a participant is calling from a secure phone, look for the or icon beside the participant’s name on the phone screen.

Intercom Calls

You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously.

When you receive an intercom-alert tone, you can choose one of these options:

- Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).

- End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want to hear the message.

- Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

- From an intercom line, you can only dial other intercom lines.

- You can use only one intercom line at a time.

- When your active call is being monitored or recorded, you can receive or place intercom calls.

- You cannot place an intercom call on hold.

Note

If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.

- Place Intercom Call to Preconfigured Intercom Number

- Place Intercom Call to Any Intercom Number

- Receive Intercom Call

Place Intercom Call to Preconfigured Intercom Number

Procedure

Step 1

Press (intercom target line).

Step 2

After you hear the intercom-alert tone, begin speaking.

Place Intercom Call to Any Intercom Number

Procedure

Step 1

Press ().

Step 2

Enter the intercom target number or press a speed-dial number for your target.

Step 3

After you hear the intercom-alert tone, begin speaking.

Receive Intercom Call

Procedure

When you hear the intercom-alert tone, handle the call in one of these ways:

- Listen to the message in one-way audio.

- Speak to the caller by pressing (active intercom line).

- Press EndCall with the intercom call in focus.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

- Speed Dial

- Call PickUp

- Call Park

- Hunt Groups

- Shared Lines

- Busy Lamp Field Features

- Secure Calls

- Suspicious Call Trace

- Priority Calls

- Cisco Extension Mobility

- Business Calls Using Single Phone Number

Speed Dial

Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

- Speed-dial buttons

- Abbreviated Dialing

- Fast Dials

To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. To set up Fast Dials, you must access the Personal Directory feature. Alternately, your system administrator can configure speed-dial features for you.

- Make Call Using Speed-Dial Buttons

- Make Call Using On-Hook Abbreviated Dial

- Make Call Using Fast Dial

Related References

Busy Lamp Field Features

Related Information

Speed Dial Setup on Web

User Options Web Page Actions

Personal Directory

Make Call Using Speed-Dial Buttons

If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing.

Procedure

Step 1

Set up speed-dial buttons.

Step 2

To place a call, press ( ).

Make Call Using On-Hook Abbreviated Dial

Procedure

Step 1

Set up Abbreviated Dialing codes.

Step 2

To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Make Call Using Fast Dial

Procedure

Step 1

Create a Personal Address Book entry and assign a Fast Dial code.

Step 2

To place a call, access the Fast Dial service on your phone.

Call PickUp

Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

Tips

- If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

- If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

- If you have multiple lines and want to pick up the call on a nonprimary line, first press for the desired line, then press a Call PickUp softkey or button.

- Depending on how your phone is configured, you might receive an audio or visual alert about a call to your pickup group.

- If you use the BLF Pickup feature on your phone, see Busy Lamp Field Features.

- Answer Call Ringing on Another Extension Within Call Pickup Group

- Answer Call Ringing on Another Extension Outside Call Pickup Group

- Answer Call Ringing on Another Extension in Group or in Associated Group

- Answer Call Ringing on Particular Extension (Line Number)

Answer Call Ringing on Another Extension Within Call Pickup Group

Procedure

Step 1

Press PickUp. You might have to go off-hook to display the softkey.
If your phone supports autopickup, you are now connected to the call.

Step 2

If the call rings, press Answer to connect to the call.

Answer Call Ringing on Another Extension Outside Call Pickup Group

Procedure

Step 1

Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey.

Step 2

Enter the group pickup number.
If your phone supports autopickup, you are now connected to the call.

Step 3

If the call rings, press Answer to connect to the call.

Answer Call Ringing on Another Extension in Group or in Associated Group

Procedure

Step 1

Press the OPickUp softkey or the Other PickUp button. You may have to lift the handset to display the softkey.
If your phone supports autopickup, you are now connected to the call.

Step 2

If the call rings, press Answer to connect to the call.

Answer Call Ringing on Particular Extension (Line Number)

Procedure

Step 1

Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey.

Step 2

Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.
If your phone supports autopickup, you are now connected to the call.

Step 3

If the call rings, press Answer to connect to the call.

Call Park

You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

You park a call using these methods:

- Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

- Directed Call Park: Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.

- Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.

Tips

- You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. Contact your system administrator for details.

- Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.

- You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you cannot see the status of the directed call park number.

- Store and Retrieve Active Call Using Call Park

- Direct and Store Active Call at Directed Call Park Number

- Retrieve Parked Call from Directed Call Park Number

- Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number

Store and Retrieve Active Call Using Call Park

Procedure

Step 1

During a call, press Park. You may need to press more to see Park.

Step 2

Record the call park number displayed on your phone screen.

Step 3

Hang up.

Step 4

To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network.

Direct and Store Active Call at Directed Call Park Number

Procedure

Step 1

During a call, press Transfer.

Step 2

Select a speed-dial number assigned to a directed call park number or dial the number.

Step 3

Press Transfer again to finish storing the call.

Retrieve Parked Call from Directed Call Park Number

Procedure

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.

Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number

Procedure

Step 1

During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator .

Step 2

To retrieve the call, press the flashing Assisted Direct Call Park button.
If your administrator has not configured a reversion directory number, the parked call reverses to the phone that parked the call.

Hunt Groups

If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

Tip

- Logging out of hunt groups does not prevent nonhunt group calls from ringing your phone.

- When logged in, the Hunt Group button is lit.

- Log In and Out of Hunt Groups

Log In and Out of Hunt Groups

Procedure

Step 1

Press HLog. You are now logged into the Hunt Group.

Step 2

Press HLog. Your phone screen displays Logged out of Hunt Group.

Shared Lines

Your system administrator might ask you to use a shared line if you:

- Have multiple phones and want one phone number

- Share call-handling tasks with coworkers

- Handle calls on behalf of a manager

- Remote-in-Use Icon

- Call Information and Barge

- Privacy

- Barge, cBarge, and Shared Lines

- Single-Button and Multitouch Barge

- Barge Features

- Privacy and Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Call Information and Barge

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible in this way, you and the coworkers who share a line can use Barge or cBarge to join a call.

Related Information

Barge, cBarge, and Shared Lines

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines.

Note

The maximum number of calls that a shared line supports can vary by phone.

Barge, cBarge, and Shared Lines

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.

Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line using either cBarge or Barge:

- cBarge converts the call into a standard conference, allowing you to add new participants.

- Barge enables you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Related Information

Shared Lines

Conference Calls

Single-Button and Multitouch Barge

Your system administrator determines whether the barge feature on your phone operates as a single-button or multitouch feature.

- Single-button barge allows you to press a line button to barge a call (if only one call is on the line).

- Multitouch barge allows you to view call information before barging.

Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

If you want to...

Then...

See if the shared line is in use

Look for the remote-in-use icon next to a red line button .

Add yourself to a call on a shared line

Press the red line button for the shared line. You see one of these results:

- You are added to the call.

- A window opens on your phone screen prompting you to select the call that you want to barge. Press Barge or cBarge to complete the action. You may need to press the more softkey to display Barge or cBarge.

Tips

- When you Barge a call, other parties may hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.

- If a phone that is using the shared line has Privacy enabled, call information and barge softkeys do not appear on the other phones that share the line.

- If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the Barge and cBarge features are available.

- You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Related Information

Conference Participants List

Privacy and Shared Lines

If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

Tips

- If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared line as usual.

- The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

- Prevent and Allow Others to View or Barge Calls on Shared Line

Prevent and Allow Others to View or Barge Calls on Shared Line

Procedure

Step 1

To prevent others from viewing or barging a call on a shared line,

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button .

Step 2

To allow others to view or barge calls on a shared line,

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button .

Busy Lamp Field Features

Busy Lamp Field (BLF) features allow you to view the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are set up on your phone.

If you want to...

Then...

See the state of a line listed in a call log or directory

Look for one of these BLF indicators next to the line number:

- Line is in-use.

- Line is idle.

- Line is in Do Not Disturb state.

- BLF indicator unavailable for this line.

See the state of a speed-dial line

Look for one of these BLF indicators next to the line number:

- + Line is in-use.

- + Line is idle.

- + Line is in Do Not Disturb state.

- + (flashing) Line is ringing (BLF Pickup only).

- BLF indicator unavailable for this line.

Tips

- Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).

- BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call.

- If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number.

- Use BLF Pickup to Answer Ringing Call

Use BLF Pickup to Answer Ringing Call

Procedure

Step 1

If the current line is ringing, press the BLF Pickup button .
The call redirects to the next available line on your phone.

Step 2

If you want to specify a line, first press a line button and then press the BLF button.
If your phone supports autopickup, the call connects automatically.

Step 3

If the call rings on your phone, answer it.

Secure Calls

Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls.

Your phone can support these types of calls:

Authenticated call

The identities of the phones participating in the call have been verified.

Encrypted call

The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.

Protected call

The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a Protected Device in Cisco Unified Communications Manager Administration.

If Play Secure Indication Tone is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:

- When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).

- When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).

If the Play Secure Indication Tone option is disabled (False), no tone plays.

Nonprotected call

The phone does not have a Protected Device status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.

Nonsecure call

The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.

If you want to...

Then...

Check the security level of a call or conference

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

- Authenticated call or conference

- Encrypted call or conference

- Nonsecure call or conference

Verify that the phone connection (call status) is secure.

Listen for a secure indication tone at the beginning of the call:

- Secure call status: If the phone is protected, the Play Secure Indication Tone is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.

- Nonsecure call status: If the phone is protected, the Play Secure Indication Tone is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure.
For more information, contact your system administrator.

Determine if secure calls can be made in your company

Contact your system administrator.

There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.

Note

Cisco determines that a device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

- VPN Client

VPN Client

Your system administrator configures the Virtual Private Network (VPN) Client feature as needed. If the VPN Client feature is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:

- If your phone is located outside the corporate network: You are prompted at logon to enter your credentials based on the authentication method that your system administrator configured on your phone.

- If your phone is located inside the corporate network:

- If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection is possible.

- If Auto Network Detection is enabled, you cannot connect through VPN and you are not prompted for credentials.

To access the VPN Configuration settings, press the Settings button and choose Security Configuration > VPN Configuration.

After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method:

- Username and password: Enter the username and password given by your system administrator.

- Password and certificate: Enter the password. Your username is derived from the certificate.

- Certificate: If the phone uses only a certificate for authentication, you do not need to enter authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection.

With the authentication methods that require a password, use the << softkey to backspace and correct the password.

When the power is lost or reset under some circumstances, the stored credentials are cleared.

To establish the VPN connection, press the Submit softkey.

To disable the VPN login process, press the Cancel softkey.

Suspicious Call Trace

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

- Notify System Administrator About Suspicious or Harassing Call

Notify System Administrator About Suspicious or Harassing Call

Procedure

Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message MCID successful. Your administrator receives notification about the call with supporting information to take appropriate actions.

Priority Calls

Only SCCP phones support this feature.

In some environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

Precedence

Indicates the priority associated with a call.

Preemption

Is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

If you...

Then...

Want to choose a priority (precedence) level for an outgoing call

Contact your system administrator for a list of corresponding precedence numbers for calls.

Want to make a priority (precedence) call

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

Hear a special ring (faster than usual) or special call waiting tone

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Want to view priority level of a call

Look for an MLPP icon on your phone screen:

- Priority call

- Medium priority (immediate) call

- High priority (flash) call

- Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call

Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

- When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

- If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

- An MLPP-enabled call retains its priority and preemptive status when you:

- Put the call on hold

- Transfer the call

- Add the call to a three-way conference

- Answer the call using PickUp

- MLPP overrides the Do Not Disturb (DND) feature.

Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to configure any Cisco Unified IP Phone as your own temporarily. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Tips

- EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.

- Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

- Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.

- Local settings controlled by the phone are not maintained in your EM profile.

- Log In to EM

- Log Out of EM

- Change Your PIN Using Change Credentials Service

- Change Your PIN Using ChangePIN Softkey

Log In to EM

Procedure

Step 1

Choose > EM Service (name can vary).

Step 2

Enter your user ID and PIN provided by your system administrator.

Step 3

If prompted, select a device profile.

Log Out of EM

Procedure

Step 1

Choose > EM Service (name can vary).

Step 2

When prompted to log out, press Yes.

Change Your PIN Using Change Credentials Service

Procedure

Step 1

Choose > Change Credentials.

Step 2

Enter your User ID in the User ID field.

Step 3

Enter your PIN in the Current PIN field.

Step 4

Enter your new PIN in the New PIN field.

Step 5

Enter your new PIN again in the Confirm PIN field.

Step 6

Press Change. You see the PIN Change Successful message.

Step 7

Press Exit.

Change Your PIN Using ChangePIN Softkey

Procedure

Step 1

Choose > EM Service.

Step 2

Press ChangePIN.

Step 3

Enter your PIN in the Current PIN field.

Step 4

Enter your new PIN in the New PIN field.

Step 5

Enter your new PIN again in the Confirm PIN field.

Step 6

Press Change. You see the PIN Change Successful message.

Step 7

Press Exit.

Business Calls Using Single Phone Number

Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.

During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone.

If you want to...

Then...

Transfer your incoming mobile active call to desk phone

Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.

- Mobile Connect and Mobile Voice Access

- Put Call Picked Up on Mobile Phone on Hold

- Connect to Mobile Voice Access

- Turn On Mobile Connect from Mobile Phone

- Turn Off Mobile Connect from Mobile Phone

- Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone

Mobile Connect and Mobile Voice Access

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

Your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

If you want to...

Then...

Configure Mobile Connect

Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Phone and Access List Set Up for Mobile Connect.

Answer a call using your mobile phone

See Call Answer.

Switch an in-progress call between your desk phone and mobile phone

See In-Progress Call Movement.

Make a call from your mobile phone

See Additional Call Options.

Tips

- When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:

- The number you are calling from is not one of your remote destinations.

- The number is blocked by you or your carrier (shown as Unknown Number).

- The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

- If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.

Put Call Picked Up on Mobile Phone on Hold

Procedure

Step 1

Press Enterprise Hold (name may vary).
The other party is placed on hold.

Step 2

On your mobile phone, press Resume (name may vary).

Connect to Mobile Voice Access

Procedure

Step 1

From any phone, dial your assigned Mobile Voice Access number.

Step 2

Enter the number you are calling from, if prompted, and your PIN.

Turn On Mobile Connect from Mobile Phone

Procedure

Step 1

Dial your assigned Mobile Voice access number.

Step 2

Enter your mobile phone number (if requested) and PIN.

Step 3

Press 2 to enable Mobile Connect.

Step 4

Choose whether to turn Mobile Connect on for all configured phones or just one:

- All phones: Enter 2.

- One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#).

Turn Off Mobile Connect from Mobile Phone

Procedure

Step 1

Dial your assigned Mobile Voice access number.

Step 2

Enter your mobile phone number (if requested) and PIN.

Step 3

Press 3 to disable Mobile Connect.

Step 4

Choose whether to turn Mobile Connect off for all configured phones or just one:

- All phones: Enter 2.

- One phone: Enter 1 and enter the number you want to remove as a remote destination, followed by pound (#).

Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone

Procedure

Step 1

Press Mobility to display the current remote destination status (Enabled or Disabled).

Step 2

Press Select to change the status.

Step 3

Press Exit.

Chapter 4. Handset, Headset, and Speakerphone

- Headset, Handset, and Speaker Overview

- Handset

- Headset

- Speakerphone

- AutoAnswer with Headset or Speakerphone

Headset, Handset, and Speaker Overview

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off-hook when the handset is lifted or another audio device is in use.

The phone is on-hook when the handset is in its cradle and other audio devices are not in use.

Handset

The following table describes how to use the handset.

If you want to...

Then...

Use the handset

Lift it to go off-hook; replace it in the cradle to go on-hook.

The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

Switch to the speakerphone or headset during a call

Press or , then hang up the handset.

Adjust the volume level for a call

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Headset

Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7945G, 7965G, and 7975G also support wireless headsets. For information about purchasing headsets, see Headset Support.

You can use a headset with all the controls on your phone, including and .

However, if you use a wireless headset, refer to the wireless headset documentation for instructions.

If you want to...

Then...

Toggle headset mode on and off

Press .

Switch to a handset

Lift the handset.

Adjust the volume level for a call

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

If you use AutoAnswer, see AutoAnswer with Headset or Speakerphone.

- Important Headset Safety Information

- Control Wired Headset Sidetone and Headset Send Gain

- Wireless Headset

Important Headset Safety Information

High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.

Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.

Control Wired Headset Sidetone and Headset Send Gain

When you speak on a telephone using a headset, the sound picked up by the headset microphone can be sent back through the headset speaker. This creates a low-level feedback, known as sidetone. The wired headsets can result in sidetone and headset send gain. Different wired headsets require different sidetone and send gain settings. You need to select the best sidetone and send gain level for the wired headset you use.

Note

The sidetone and send gain levels are applicable only to Cisco Unified IP Phones 7945, 7965, and 7975.

Procedure

Step 1

Press .

Step 2

Use the Preferences menu and navigate to Headset Sidetone.

Step 3

Select Headset Sidetone.

Step 4

Select one of the sidetone levels:

- Off

- Lowest

- Default

- Low

- Mid

- Mid-High

- High

- Higher

- Highest

Step 5

Use the Preferences menu and navigate to Headset Send Gain.

Step 6

Select Headset Send Gain.

Step 7

Select one of the following levels:

- Lowest

- Lower

- Default

- High

Step 8

Press Save or press Cancel.

Wireless Headset

Cisco Unified IP Phones 7945G, 7965G, and 7975G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset remote features. Also, check with your system administrator to be sure your phone can use a wireless headset with the wireless headset remote hookswitch control feature.

- Wideband Headset

Wideband Headset

If you use a headset that supports wideband, you may experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose > User Preferences > Audio Preferences > Wideband Headset.

If the Wideband Headset setting is dimmed, then you cannot control this setting.

Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or contact your system administrator for assistance.

Speakerphone

If the handset is in its cradle and is not lit, many of the actions you can take to dial a number or answer a call will trigger speakerphone mode automatically.

If you want to...

Then...

Toggle speakerphone mode on or off

Press .

Switch to a handset

Lift the handset.

Adjust the volume level for a call

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

AutoAnswer with Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls.

When AutoAnswer is enabled, you may hear a short ring. If this is distracting, lower the ringer volume.

If you...

Then...

Use AutoAnswer with a headset

Keep headset mode active (in other words, keep illuminated), even when you are not on a call.

To keep headset mode active, perform the following actions:

- Press EndCall to hang up.

- Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if is illuminated.

Otherwise, calls ring normally and you must manually answer them.

Use AutoAnswer with the speakerphone

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

Tip

AutoAnswer is disabled when the Do Not Disturb feature is active.

Chapter 5. Phone Customization

- Rings and Message Indicator Customization

- Phone Screen Customization

Rings and Message Indicator Customization

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

Tip

You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default ringtone.

- Change Ringtone Per Line

- Adjust Phone Ringer Volume Level

- Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)

- Change Audible Voice-Message Indicator

- Change How Voice Message Light on Handset Works

Related Information

User Options Web Page Actions

Line Settings on Web

Change Ringtone Per Line

Procedure

Step 1

Choose > User Preferences > Rings.

Step 2

Choose a phone line or the default ring setting.

Step 3

Choose a ringtone to play a sample of it.

Step 4

Press Select and Save to set the ringtone, or press Cancel.

Adjust Phone Ringer Volume Level

Check with your system administrator to see if a minimum ringer volume setting was configured.

Procedure

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)

Before you can access this setting, your system administrator might need to enable it for you.

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Access your call ring pattern settings.

Change Audible Voice-Message Indicator

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Access your message indicator settings.

Change How Voice Message Light on Handset Works

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Choose Change the Message Waiting Lamp policy.

Step 3

Access your message indicator settings. Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.

Phone Screen Customization

You can adjust the characteristics of the phone screen.

If you want to...

Then...

Enable or disable the screen

See Phone Screen Cleaning and Maintenance.

Turn off illumination of the phone screen

Contact your system administrator to see if this optional feature is available to you. This feature enables you to turn off phone screen illumination for a predetermined time (as set by your system administrator).

- Change Phone Screen Brightness

- Change Background Image

- Change Phone Screen Language

- Change Line Text Label

- Adjust Phone Screen Viewing Angle

Change Phone Screen Brightness

Note

If you change the brightness setting on your phone, do not unplug the phone from its power source for at least one minute or the brightness setting will not get saved.

Procedure

Step 1

Choose > User Preferences > Brightness.

Step 2

To make adjustments, press Up, Down, or .

Step 3

Press Save, or press Cancel.

Change Background Image

Procedure

Step 1

Choose > User Preferences > Background Images.

Step 2

Scroll through available images and press Select to choose an image.
Note:   If Background Images and the Select button are grayed out on your phone, this option has been disabled. For more information, contact your system administrator.

Step 3

Press Preview to see a larger view of the background image.

Step 4

Press Exit to return to the selection menu.

Step 5

Press Save to accept the image or press Cancel.

Change Phone Screen Language

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Access your user settings.

Step 3

Select a language.

Change Line Text Label

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Access your line text label settings.

Adjust Phone Screen Viewing Angle

Supported only on the Cisco Unified IP Phones7970G and 7971G-GE.

Procedure

Step 1

Choose > User Preferences > Viewing Angle.

Step 2

To make adjustments, press Up, Down, or .

Step 3

Press Save, or press Cancel.

Chapter 6. Call Logs and Directories

- Call Logs and Directories Overview

- Call Logs

- Directory Features

Call Logs and Directories Overview

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Call Logs

Your phone maintains call logs that contain records of your missed, placed, and received calls.

Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone.

Tips

- (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.

- (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call:

- First entry—Last completed multiparty call

- Second entry—First completed multiparty call

- To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators.

- View Call Logs

- Display Single Call Record Details

- Erase All Call Records in All Logs

- Erase All Call Records in Single Log

- Erase Single Call Record

- Dial from Call Log (While Not on Another Call)

- Dial from Call Log (While Connected to Another Call)

- Place Call from URL Entry in Call Log

- Redial International Call from Missed and Received Call Logs

View Call Logs

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Placed Calls

- Received Calls

Each log stores up to 100 records.

Display Single Call Record Details

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Calls

- Placed Calls

- Received Calls

Step 3

Highlight a call record.

Step 4

Press Details to display information such as called number, calling number, time of day, and call duration for placed and received calls only.

Erase All Call Records in All Logs

Procedure

Step 1

Press .

Step 2

Press Clear.

Erase All Call Records in Single Log

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Calls

- Placed Calls

- Received Calls

Step 3

Highlight a call record.

Step 4

Press Clear. You may need to press the more softkey to display Clear.

Erase Single Call Record

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Placed Calls

- Received Calls

Step 3

Highlight a call record.

Step 4

Press Delete.

Dial from Call Log (While Not on Another Call)

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Placed Calls

- Received Calls

Step 3

Highlight a call record.
Note:
If the Details softkey appears, the call is the primary entry of a multiparty call.

Step 4

To edit the displayed number, press EditDial followed by << or >>.

Step 5

To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

Step 6

Go off-hook to place the call.

Dial from Call Log (While Connected to Another Call)

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Placed Calls

- Received Calls

Step 3

Highlight a call record.
Note:
If the Details softkey appears, the call is the primary entry of a multiparty call.

Step 4

To edit the displayed number, press EditDial followed by << or >>.

Step 5

To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

Step 6

Press Dial.

Step 7

Choose a menu item to handle the original call:

- Hold: Puts the first call on hold and dials the second.

- Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.

- Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.

- EndCall: Disconnects the first call and dials the second call.

Place Call from URL Entry in Call Log

Supported only on SIP phones.

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Placed Calls

- Received Calls

Step 3

Highlight the URL entry that you want to dial.

Step 4

If you need to edit the entry, press EditDial.
The icon appears to indicate that you can begin editing characters in the URL entry.

Step 5

Press Dial.

Redial International Call from Missed and Received Call Logs

Procedure

Step 1

Press .

Step 2

Choose one of the following entries:

- Missed Call

- Received Calls

Step 3

Highlight the call record that you want to redial.

Step 4

Press EditDial.

Step 5

Press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in the phone number.
You can add the + sign only for the first digit of the number.

Step 6

Press Dial.

Directory Features

Depending on configuration, your phone can provide corporate and personal directory features:

- Corporate Directory: Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

- Personal Directory: If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified Communications Manager User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:

- PAB is a directory of your personal contacts.

- Fast Dial allows you to assign codes to PAB entries for quick dialing.

- Corporate Directory

- Personal Directory

Corporate Directory

You can use a corporate directory to place calls to coworkers.

Tips

- Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

- To see if the phone line in the directory is busy, look for Busy Lamp Field (BLF) indicators.

- Dial from Corporate Directory (While Not on Another Call)

- Dial from Corporate Directory (While on Another Call)

Dial from Corporate Directory (While Not on Another Call)

Procedure

Step 1

Choose > Corporate Directory (exact name can vary).

Step 2

Use your keypad to enter a full or partial name and press Search.

Step 3

To dial, select the listing, or scroll to the listing and lift the handset.

Dial from Corporate Directory (While on Another Call)

Procedure

Step 1

Choose > Corporate Directory (exact name can vary).

Step 2

Use your keypad to enter a full or partial name and press Search.

Step 3

Scroll to a listing and press Dial.

Step 4

Choose a menu item to handle the original call:

- Hold: Puts the first call on hold and dials the second.

- Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.

- Conference: Creates a conference call with all parties, including you. Press Confrn or Conference again after dialing to complete the action.

- EndCall: Disconnects the first call and dials the second.

Personal Directory

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Personal Directory on Web.

Tips

- Your system administrator provides you with the user ID and PIN that you need to log in to Personal Directory.

- Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Contact your system administrator for more information.

- Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

- Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.

- Access Personal Directory (for PAB and Fast Dial Codes)

- Search for PAB Entry

- Dial from PAB Entry

- Delete PAB Entry

- Edit PAB Entry

- Add New PAB Entry

- Assign Fast Dial Code to PAB Entry

- Add Fast Dial Code (Not Using PAB Entry)

- Search for Fast Dial Codes

- Place Call Using Fast Dial Code

- Delete Fast Dial Code

- Log Out of Personal Directory

Access Personal Directory (for PAB and Fast Dial Codes)

Procedure

Step 1

Choose > Personal Directory (exact name can vary).

Step 2

Enter your Cisco Unified Communications Manager user ID and PIN, and press Submit.

Search for PAB Entry

Procedure

Step 1

Access Personal Directory.

Step 2

choose Personal Address Book.

Step 3

Enter search criteria and press Submit.

Step 4

Move through the listings using Previous and Next.

Step 5

Highlight the PAB listing that you want and press Select.

Dial from PAB Entry

Procedure

Step 1

Search for a listing.

Step 2

Highlight the listing and press Select.

Step 3

Press Dial. You may need to press the more softkey to see Dial.

Step 4

Enter the participant’s phone number.

Step 5

Highlight the number that you want to dial and press OK.

Step 6

Press OK again to dial the number.

Delete PAB Entry

Procedure

Step 1

Search for a listing.

Step 2

Highlight the listing and press Select.

Step 3

Press Delete.

Step 4

Choose OK to confirm the deletion.

Edit PAB Entry

Procedure

Step 1

Search for a listing.

Step 2

Highlight the listing and press Edit to modify a name or email address.

Step 3

If necessary, choose Phones to modify a phone number.

Step 4

Press Update.

Add New PAB Entry

Procedure

Step 1

Access Personal Directory.

Step 2

Choose Personal Address Book.

Step 3

Press Submit to access the Search page. You do not need to input search information first.

Step 4

Press New.

Step 5

Use your phone keypad to enter a name and email information.

Step 6

Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1.

Step 7

Choose Submit to add the entry to the database.

Assign Fast Dial Code to PAB Entry

Procedure

Step 1

Search for a PAB entry.

Step 2

Highlight the listing and press Select.

Step 3

Press Fast Dial.

Step 4

Highlight the number that you want to dial and press Select.

Step 5

Highlight an unassigned Fast Dial code that you want to assign to the number and press Select.

Add Fast Dial Code (Not Using PAB Entry)

Procedure

Step 1

Choose > Personal Directory > Personal Fast Dials.

Step 2

Press Fast Dial.

Step 3

Highlight a Fast Dial code that is unassigned and press Select.

Step 4

Press Assign.

Step 5

Enter a phone number.

Step 6

Press Update.

Search for Fast Dial Codes

Procedure

Step 1

Choose > Personal Directory > Personal Fast Dials.

Step 2

Use Previous or Next to move through listings.

Step 3

Highlight the listing that you want and press Select.

Place Call Using Fast Dial Code

Procedure

Step 1

Search for a Fast Dial code.

Step 2

Highlight the listing you want and press Select.

Step 3

Press Dial.

Step 4

Choose OK to complete the action.

Delete Fast Dial Code

Procedure

Step 1

Search for a Fast Dial code.

Step 2

Highlight the listing you want and press Select.

Step 3

Press Remove.

Log Out of Personal Directory

Procedure

Step 1

Choose > Personal Directory (exact name can vary).

Step 2

Choose Logout.

Chapter 7. Voice messages

- Voice Messages Overview

- Voice Messages Access

Voice Messages Overview

To access voice messages, press the Messages button.

Your company determines the voicemail service that your phone uses. For the most accurate and detailed information about your service, contact your system administrator.

For information about the commands that your voicemail service supports, see the voicemail service user documentation.

Voice Messages Access

To access voice messages, press the Messages button .

Your company determines the voice message service that your phone uses. For the most accurate and detailed information about your service, refer to the documentation that came with it.

- When you have a voice message, look for:

- A steady red light on your handset. (This indicator can vary.)

- A flashing message waiting icon and text message on your phone screen.

Note

The red light and message waiting icon display only when you have a voice message on your primary line, even if you receive voice messages on other lines.

- When you have a voice message, listen for:

- A stutter tone from your handset, headset, or speakerphone when you place a call.

The stutter tone is line-specific. You hear it only when using the line with the waiting messages.

- To send a call to a voice message system, press iDivert.

- Set Up and Personalize Voice-Message Service

- Listen to Voice Messages or Access Voice Messages Menu

Related Information

Rings and Message Indicator Customization

Set Up and Personalize Voice-Message Service

Procedure

Step 1

Press and follow the voice instructions.

Step 2

If a menu appears on your screen, choose an appropriate menu item.

Listen to Voice Messages or Access Voice Messages Menu

Procedure

Step 1

Press and follow the voice instructions.

Step 2

If a menu appears on your screen, choose an appropriate menu item.
If you are connecting to a voice message service, the line that has a voice message is selected by default. If more than one line has a voice message, the first available line is selected.

To connect each time to the voice message service on the primary line, contact your system administrator for the options.

Chapter 8. User Options Web Pages

- User Options Web Pages Overview

- User Options Web Page Actions

- Features and Services Setup on Web

User Options Web Pages Overview

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

User Options Web Page Actions

This section describes how to log in and select a phone device.

- Sign In and Out of User Options Web Pages

- Select Device from User Options Web Page

- Select Configuration Option after Logging In

Sign In and Out of User Options Web Pages

Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using the User Options web pages, you must sign out.

In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator.

Procedure

Step 1

Obtain the User Options URL, user ID, and default password from your system administrator.

Step 2

Open a web browser on your computer and enter the URL.

Step 3

If prompted to accept security settings, select Yes or Install Certificate.

Step 4

Enter your user ID in the Username field.

Step 5

Enter your password in the Password field.

Step 6

Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.

Step 7

To sign out of your User Options web pages, select Logout.

Select Device from User Options Web Page

Procedure

Step 1

On your User Options web page, select User Options > Device. The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration window are specific to the selected device type.

Step 2

(Optional)If you have multiple devices assigned to you, select the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Select Configuration Option after Logging In

Procedure

Step 1

After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings.

Step 2

To return to the Device Configuration page from another page, choose User Options > Device.

Features and Services Setup on Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in.

- Personal Directory on Web

- Speed Dial Setup on Web

- Phone Services Setup on Web

- User Settings on Web

- Line Settings on Web

- Phone and Access List Set Up for Mobile Connect

- Cisco WebDialer

Related Information

User Options Web Page Actions

Personal Directory on Web

The Personal Directory feature set that you can access on your computer consists of:

- Personal Address Book (PAB)

- Fast Dial

- Cisco Unified Communications Manager Address Book Synchronizer

You can also access PAB and Fast Dials from your phone. See Personal Directory.

This section describes how to use your PAB from your User Options web pages.

- Add New Personal Address Book Entry

- Assign Button for Personal Address Book

- Search for Personal Address Book Entry

- Edit Personal Address Book Entry

- Delete Personal Address Book Entry

- Fast Dials on Web

- Address Book Synchronization Tool

Add New Personal Address Book Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Personal Address Book.

Step 3

Select Add New.

Step 4

Enter information for the entry.

Step 5

Select Save.

Assign Button for Personal Address Book

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Device.

Step 3

Select a phone from the Name drop-down menu.

Step 4

Select Service URL.
Your system administrator sets up your phone to display services. For more information, contact your system administrator.

Step 5

Select the Personal Address Book service from the Button drop-down list box.

Step 6

Enter a phone label for the button.

Step 7

Select Save.

Step 8

Select Reset and then select Restart to refresh the phone configuration.
You can now press the button to access PAB codes.

Search for Personal Address Book Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Personal Address Book.

Step 3

Specify search information and select Find.

Edit Personal Address Book Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Search for a PAB entry.

Step 3

Select a nickname.

Step 4

Edit the entry as needed and select Save.

Delete Personal Address Book Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Search for a PAB entry.

Step 3

Select one or more entries.

Step 4

Select Delete Selected.

Fast Dials on Web

This section describes how to assign Fast Dials from your User Options web pages.

Note

Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.

Tips

- You can create up to 500 Fast Dial and Personal AddressBook (PAB) entries.

- You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled "raw" in the User Options web pages and do not display a configurable text label.

- Assign Fast Dial Code to Personal Address Book Entry

- Assign Fast Dial Code to Phone Number

- Assign Line Button for Fast Dial

- Search for Fast Dial Entry

- Edit Fast-Dial Phone Number

- Delete Fast-Dial Personal Address Book Entry

Assign Fast Dial Code to Personal Address Book Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Fast Dials.

Step 3

Select Add New.

Step 4

Use the Search Options area to find the appropriate PAB entry.

Step 5

Select a phone number in the Search Results area.

Step 6

Change the Fast Dial code, if desired.

Step 7

Select Save.

Assign Fast Dial Code to Phone Number

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Fast Dials.

Step 3

Select Add New.

Step 4

Change the Fast Dial code, if desired.

Step 5

Enter a phone number.

Step 6

Select Save.

Assign Line Button for Fast Dial

Note

Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.

Procedure

Step 1

Choose User Options > Device.

Step 2

Click Service URL.

Step 3

Choose the Fast Dial service from the Button drop-down list box.

Step 4

Enter a phone label for the button.

Step 5

Click Save.

Step 6

Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access Fast Dial codes.

Search for Fast Dial Entry

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Fast Dials.

Step 3

Specify search information and select Find.

Edit Fast-Dial Phone Number

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Fast Dials.

Step 3

Search for the Fast Dial entry that you want to edit.

Step 4

Select a component of the entry.

Step 5

Change the phone number.

Step 6

Select Save.

Delete Fast-Dial Personal Address Book Entry

Procedure

Step 1

On your User Options web page, search for a fast-dial entry.

Step 2

Select one or more entries.

Step 3

Select Delete Selected.

Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. After synchronization, entries from your Microsoft Windows Address Book are accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator gives you access to TABSynch and provide detailed instructions.

Speed Dial Setup on Web

Depending on configuration, your phone can support several speed-dial features:

- Speed-dial buttons

- Abbreviated Dialing

- Fast Dials

To set up Fast Dials, see Fast Dials on Web. You can also set up Fast Dials on your phone. See Personal Directory.

Note

For help using Speed Dial features, see Speed Dial.

- Set Up Speed-Dial Buttons

- Set Up Abbreviated Dialing Codes

Set Up Speed-Dial Buttons

Procedure

Step 1

On your User Options web page, select User Options > Device.

Step 2

Select a phone from the Name drop-down menu.

Step 3

Select Speed Dials.

Step 4

In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.

Step 5

Select Save.

Set Up Abbreviated Dialing Codes

Procedure

Step 1

Choose User Options > Device.

Step 2

Choose a phone from the Name drop-down menu.

Step 3

Click Speed Dials.

Step 4

Enter a number and label for an Abbreviated Dialing code.

Step 5

Click Save.

Phone Services Setup on Web

Phone services can include special phone features, network data, and web-based information (for example, stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

After you log in, you access services on your phone by using one of these buttons:

- Programmable phone button:

- () > Services

- Feature buttons:

- Messages

- Services

- Directories

The services available for your phone depend on the phone system configuration and the services you subscribed to. Contact your system administrator for more information.

If only one service is configured, the service opens by default.

If more than one service is configured, select an option from the menu on the screen.

- Subscribe to Service

- Search for Services

- Change or End Services

- Change Service Name

- Add Service to Programmable Feature Button

Subscribe to Service

Procedure

Step 1

On your User Options web page, select User Options > Device.

Step 2

Select a phone from the Name drop-down menu.

Step 3

Select Phone Services.

Step 4

Select Add New.

Step 5

Select a service from the drop-down list and select Next.

Step 6

(Optional)Change the service label or enter additional service information, if available.

Step 7

Select Save.

Search for Services

Procedure

Step 1

On your User Options web page, select a device.

Step 2

Select Phone Services.

Step 3

Select Find.

Change or End Services

Procedure

Step 1

On your User Options web page, search for services.

Step 2

Select one or more entries.

Step 3

Select Delete Selected.

Change Service Name

Procedure

Step 1

On your User Options web page, search for services.

Step 2

Select a service name.

Step 3

Change the information and select Save.

Add Service to Programmable Feature Button

Procedure

Step 1

On your User Options web page, select User Options > Device.

Step 2

Select a phone from the Name drop-down menu.

Step 3

Select Service URL. Your system administrator sets up a service URL button for your phone.

Step 4

Select a service from the Button Service drop-down list .

Step 5

(Optional)If you want to rename the service, edit the label fields.
If your phone does not support double-byte character sets, it uses ASCII Label fields.

Step 6

Select Save.

Step 7

Select Reset to reset your phone to see the new button label on your phone.

User Settings on Web

User settings include your password, PIN, and language (locale) settings.

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, contact your system administrator.

- Change Browser Password

- Change PIN

- Change User Options Web Page Language Setting

- Change Phone Display Language

Change Browser Password

Procedure

Step 1

Sign in to your User Options web pages.

Step 2

Select User Options > User Settings.

Step 3

Enter your Current Password.

Step 4

Enter your New Password.

Step 5

Reenter your new password in the Confirm Password field.

Step 6

Select Save.

Change PIN

Procedure

Step 1

Sign in to your User Options web pages.

Step 2

Select User Options > User Settings.

Step 3

Enter your Current PIN.

Step 4

Enter your New PIN.

Step 5

Reenter your new PIN in the Confirm PIN field.

Step 6

Select Save.

Change User Options Web Page Language Setting

Note

You must configure your browser’s Language preference to your preferred language before the User Options web page displays properly. For more information, see CallManager 5.x/6.x/7.x: Roles and Permissions on Cisco.com

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > User Settings.

Step 3

In the User Locale area, select an item from the Locale drop-down list.

Step 4

Select Save.

Change Phone Display Language

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Device.

Step 3

Select an item from the User Locale drop-down list.

Step 4

Select Save.

Line Settings on Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

- Set up call forwarding for your primary phone line.

- Change rings, display, and other phone-model specific settings.

- Set Up Call Forward Per Line

- Change Voice Message Indicator Setting Per Line

- Change Audible Voice Message Indicator Setting Per Line

- Change or Create Line Text Label that Appears on Phone Screen

Related Information

Call Forward

Phone Customization

Set Up Call Forward Per Line

Procedure

Step 1

Choose User Options > Device.

Step 2

Choose a phone from the Name drop-down menu.

Step 3

Click Line Settings.

Step 4

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

Step 5

In the Incoming Call Forwarding area, choose Call Forward settings for various conditions.

Step 6

Click Save.

Change Voice Message Indicator Setting Per Line

Procedure

Step 1

Choose User Options > Device.

Step 2

Choose a phone from the Name drop-down menu.

Step 3

Click Line Settings.

Step 4

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

Step 5

In the Message Waiting Lamp area, choose from various settings.
Note:
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

Step 6

Click Save.

Change Audible Voice Message Indicator Setting Per Line

Procedure

Step 1

Choose User Options > Device.

Step 2

Choose a phone from the Name drop-down menu.

Step 3

Click Line Settings.

Step 4

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

Step 5

In the Audible Message Waiting Indicator area, choose from various settings.
Note:
Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

Step 6

Click Save.

Change or Create Line Text Label that Appears on Phone Screen

Procedure

Step 1

Choose User Options > Device.

Step 2

Choose a phone from the Name drop-down menu.

Step 3

Click Line Settings.

Step 4

(optional) If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

Step 5

In the Line Text Label area, enter a text label.

Step 6

Click Save.
Note:
Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

Phone and Access List Set Up for Mobile Connect

You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

- Create Access List

- Add New Remote Destination

Create Access List

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Mobility Settings > Access Lists.

Step 3

Select Add New.

Step 4

Enter a name to identify the access list and a description (optional).

Step 5

Select whether the access list will allow or block specified calls.

Step 6

Select Save.

Step 7

Select Add Member to add phone numbers or filters to the list.

Step 8

Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

Step 9

If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

- X (upper or lower case): Matches a single digit. For example, 408555123X matches any number between 4085551230 and 4085551239.

- !: Matches any number of digits. For example, 408! matches any number starts with 408.

- #: Used as a single digit for exact match.

Step 10

To add this member to the access list, select Save.

Step 11

To save the access list, select Save.

Add New Remote Destination

Procedure

Step 1

Sign in to your User Options web page.

Step 2

Select User Options > Mobility Settings > Remote Destinations.

Step 3

Select Add New.

Step 4

Enter the following information:

- Name: Enter a name for the mobile (or other) phone.

- Destination Number: Enter your mobile phone number.

Step 5

Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.

Step 6

Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desk phone.

Step 7

Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desk phone.

Step 8

Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include only the access lists that you have created):

- All the tim: Select this option if you do not want to impose day and time restrictions on ringing the remote destination.

- As specified below: Select this option and select from the following items to set up a ring schedule based on day and time:

1. Select a check box for each day of the week you want to allow calls to ring the remote destination.

2. For each day, select All Day or select the beginning and ending times from the drop-down lists.

3. Select the time zone from the drop-down list box.

Step 9

Select one of these ringing options:

- Always ring this destination.

- Ring this destination only if the caller is in the allowed access list that you select.

- Do not ring this destination if the caller is in the blocked access list that you select.

Step 10

Select Save.

Cisco WebDialer

Cisco WebDialer allows you to place calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator configures this feature for you.

- Use WebDialer with User Options Directory

- Use WebDialer with Another Online Corporate Directory (Not User Options Directory)

- Log Out of WebDialer

- Set Up, View, or Change WebDialer Preferences

Use WebDialer with User Options Directory

Procedure

Step 1

Log in to your User Options web pages.

Step 2

Choose User Options > Directory and search for a coworker.

Step 3

Click the number that you want to dial.

Step 4

If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5

Click Dial.
The call is now placed on your phone.

Step 6

To end a call, click Hangup or hang up from your phone.

Use WebDialer with Another Online Corporate Directory (Not User Options Directory)

Procedure

Step 1

Log in to a WebDialer-enabled corporate directory and search for coworkers.

Step 2

Click the number that you want to dial.

Step 3

When prompted, enter your user ID and password.

Step 4

If this is your first time using WebDialer, set up preferences on the Make Call page.

Step 5

Click Dial.
The call is now placed on your phone.

Step 6

To end a call, click Hangup or hang up from your phone.

Log Out of WebDialer

Procedure

Click the Logout icon in the Make Call or Hang Up page.

Set Up, View, or Change WebDialer Preferences

Procedure

Step 1

Access the Make Call page.
The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial).

Step 2

(Optional) Make changes to your settings.
The Make Call page contains the following options:

- Preferred language: Determines the language used for WebDialer settings and prompts.

- Use preferred device: Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling device or line) that you use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. If you have more than one phone, it will be specified by device type and MAC address. To display the MAC address on your phone, choose > Settings > Network Configuration > MAC address.
Note:
If you have an Extension Mobility profile, you can select your Extension Mobility logged-in device from the Calling device menu.

- Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

- Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

Chapter 9. Additional Options

- Overview of Some Configuration Options

Overview of Some Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you may want to discuss with your system administrator based on your calling needs or work environment.

You can locate phone guides and other documents listed in this table on the web:

Click Here

If you...

Then...

For more information...

Need to handle more calls on your phone line

Contact your system administrator to configure your line to support more calls.

Contact your system administrator or phone support team.

Need more than one phone line

Contact your system administrator to configure one or more additional directory numbers for you.

Contact your system administrator or phone support team.

Need more speed-dial buttons

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach a Cisco Unified IP Phone Expansion Module to your phone.

Note:
The Cisco Unified IP Phone 7945G does not support the Cisco Unified IP Phone Expansion Module.

See:

- Speed Dial

- Cisco Unified IP Phone Expansion Module 7914 Phone Guide

- Cisco Unified IP Phone Expansion Module 7915 Phone Guide

- Cisco Unified IP Phone Expansion Module 7916 Phone Guide

Work with (or work as) an administrative assistant

Consider using:

- Cisco Unified Communications Manager Assistant

- A shared line

See:

- Shared Lines

- Cisco Unified Communications Manager Assistant User Guide

Want to use one extension for several phones

Request a shared line. This enables you to use one extension for your desk phone and lab phone, for example.

See Shared Lines.

Share phones or office space with coworkers

Consider using:

- Call Park to store and retrieve calls without using the Transfer feature.

- Call Pickup to answer calls ringing on another phone.

- A shared line to view or join coworkers’ calls.

- Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone.

Contact your system administrator about these features and see the:

- Advanced Call Handling

- Shared Lines

- Cisco Extension Mobility

Answer calls frequently or handle calls on someone’s behalf

Contact your system administrator to set up the Auto Answer feature for your phone.

See AutoAnswer with Headset or Speakerphone.

Need to make video calls (SCCP phones only)

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Contact your system administrator for additional assistance and see the Cisco Unified Video Advantage Quick Start Guide and User Guide.

Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone

Contact your administrator to set up the Busy Lamp Field (BLF) feature for your phone.

See Busy Lamp Field Features.

Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Contact your system administrator about the Cisco Extension Mobility Service.

See Cisco Extension Mobility.

Chapter 10. Troubleshooting

- Problems

- Phone Troubleshooting Data

- Quality Reporting Tool

Problems

This section provides information to help you troubleshoot general problems with your phone. For more information, contect your system administrator.

- No Dial Tone or Cannot Complete Call

- Missing Softkey

- Cannot Barge Call and Hear Fast Busy

- Call Disconnects After Barge

- Cannot Use CallBack

- Call Forward All Error Message

- Unresponsive Phone

- Security Error Message

- Cannot Access Settings Menu

- Phone Screen Not Illuminated

No Dial Tone or Cannot Complete Call

Problem

You cannot hear a dial tone or complete a call.

Cause

One or more of the following factors might apply:

- You are not connected to Extension Mobility service.

- The system requires a Client Matter Code (CMC) or Forced Authorization Code (FAC) after dialing a number. (SCCP phones only.)

- Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

Solution

Try the following:

- Log into the Extension Mobility service.

- Enter a CMC or FAC after dialing a number. (SCCP phones only.)

- Change the time-of-day restrictions that prevent you from using some features during certain hours of the day. For more information, contact your system administrator.

Missing Softkey

Problem

The softkey that you want to use does not appear.

Cause

One or more of the following factors might apply:

- There are additional softkeys to display.

- The state of the line determines the phone softkeys.

- Your phone is not configured to support the feature associated with that softkey.

Solution

Use one of these options:

- Press More to reveal additional softkeys.

- Change the line state (for example, go off-hook or have a connected call).

- Contact your system administrator to request access to the feature.

Cannot Barge Call and Hear Fast Busy

Problem

Barge fails and results in a fast busy tone.

Cause

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

Call Disconnects After Barge

Problem

You are disconnected from a call that you joined using Barge.

Cause

You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Solution

Barge into the call again.

Cannot Use CallBack

Problem

CallBack fails.

Cause

The other party might have Call Forward enabled.

Call Forward All Error Message

Problem

The phone shows an error message when you attempt to set up Call Forward All.

Cause

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count).

Solution

Contact your system administrator for details.

Unresponsive Phone

Problem

The phone screen appears blank and the Display button is not lit.

Cause

The phone is powered down (sleeping) to save energy.

Solution

The phone will power up (wake) when the system sends the wake up message. You cannot wake the phone before its scheduled power up time.

Security Error Message

Problem

Your phone displays Security Error.

Cause

Your phone firmware has identified an internal error.

Solution

If the message persists, contact your system administrator.

Cannot Access Settings Menu

Problem

The Settings button is unresponsive.

Cause

Your system administrator may have disabled on your phone.

Solution

Contact your system administrator.

Phone Screen Not Illuminated

Problem

The phone screen does not illuminate under any circumstances.

Cause

You may have disabled phone screen illumination on your phone.

Solution

Contact your system administrator for assistance.

Phone Troubleshooting Data

Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...

Then...

Access network configuration data

Choose > Network Configuration and select the network configuration item that you want to view.

Access status data

Choose > Status and select the status item that you want to view.

Access phone model information

Choose > Model Information.

Access phone call and voice quality information

Choose > Status > Call Statistics.

Access VPN performance information related to the data transmitted and received

Choose > Status > Network Statistics.

Quality Reporting Tool

Your system administrator may configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

- Immediately report an audio problem on a current call.

- Select a general problem from a list of categories and choose reason codes.

Appendix A. Warranty

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

Click Here

Preface

- Introduction

- Additional Information

- Cisco Unified IP Phone 7900 Series eLearning Tutorials

- Safety and Performance Information

- Cisco Product Security Overview

- Accessibility Features

Introduction

This guide provides you with an overview of the features available on your phone. You can read it complete to understand the capabilities of your phone or refer to the following table for pointers to commonly used sections.

If you want to...

Then...

Explore your phone on your own

Press on the phone when you need assistance.

Review safety information

See Safety and performance information.

Connect your phone

See Phone Installation.

Use your phone after it is installed

Start with Phone Features.

Learn what the button lights mean

See Buttons and Hardware.

Learn about the phone screen

See Phone Screen Features.

Make calls

See Basic Call Options.

Put calls on hold

See Hold and Resume.

Mute calls

See Mute.

Transfer calls

See Call Transfer.

Make conference calls

See Conference Calls.

Set up speed dialing

See Speed Dial.

Share a phone number

See Shared Lines.

Use your phone as a speakerphone

See Handset, Headset, and Speakerphone.

Change the ring volume or tone

See Phone Customization.

View your missed calls

See Call logs.

Listen to your voice messages

See Voice Messages Access.

Additional Information

You can access the most current Cisco documentation at this URL:

Click Here

You can access the Cisco website at this URL:

Click Here

You can access the most current licensing information at this URL:

Click Here

Cisco Unified IP Phone 7900 Series eLearning Tutorials

(SCCP phones only.)

The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phone models) from your personal computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at this URL:

Click Here

Note

Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, see the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common Cisco Unified IP Phone features and functionality.

Safety and Performance Information

The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone.

- Power Outage

- External Devices

- Phone Behavior During Times of Network Congestion

Power Outage

Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing.

External Devices

Cisco recommends using good quality external devices such as headsets, cables, and connectors that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Note

Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

- Move the external device away from the source of the RF or AF signals.

- Route the external device cables away from the source of the RF or AF signals.

- Use shielded cables for the external device, or use cables with a better shield and connector.

- Shorten the length of the external device cable.

- Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at Click Here .

Accessibility Features

The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.

You can also find more information about accessibility at this Cisco website:

Click Here

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: Click Here . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)