Introduction

Related Documentation

Cisco IP Phone 8800 Series Documentation

New and Changed Features

Auto Detection of Key Expansion Modules

Conference Button with Star Code

Remote Pinging and Factory Reset with Phone Web Page

Wallpaper Enhancement in Cisco IP Phone 8800 Series

Customization of the New Call Window to View Line Key Details

Voice Quality Reporting

Missed Call Indication

Colored Box Highlight Around the Line State Icon

G711u/G711a Enhancement

Speed Dial Updates

Installation

Upgrade Firmware

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Caller Identification and Other Phone Functions

No Beep Sound Heard when the Mute Key is Pressed

Phone Has a Firmware Build Earlier than 11.0.0

Caveats

Access Cisco Bug Search

Open Caveats

Resolved Caveats

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

First Published:

Last Updated:

Text Part Number:

Introduction

These release notes support the Cisco IP Phone 8800 Series Multiplatform Phones running SIP Firmware Release 11.0(1).

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

Cisco IP Phone 8800 Series Multiplatform Phones

SIP

BroadSoft BroadWorks 21.0

Asterisk 13.1

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

Click Here

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Auto Detection of Key Expansion Modules

A key expansion module is enabled automatically after it is attached to the phone.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

Conference Button with Star Code

You can add a star code that represents a conference bridge URL to the Conference button on the phone. When you enable the star code in the button, your user can combine many active calls into a single conference call by pressing the Conference button only once.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

Remote Pinging and Factory Reset with Phone Web Page

If you have access to the phone admin page, you can ping a destination to identify the phone issue or perform a factory reset.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

Wallpaper Enhancement in Cisco IP Phone 8800 Series

The Cisco IP Phone 8800 series phone has a clear and bright status bar appearance. White overlay of the wallpaper is removed. The darker wallpaper has bright color font for the line and status bar. When the phone starts for the first time and has no wallpaper added, it displays monocolor background.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

Customization of the New Call Window to View Line Key Details

The New Call window can be reduced to a smaller window by pressing the up key of the navigation cluster so that the user can get a quick view of the home screen. This feature facilitates a quick view to let the user use the PLK's configured with busy lamp field, speed-dial, or busy lamp field+speed-dial combos to initiate a New Call, Conference, Transfer or any other call feature which open up the New Call window.

The user can only see line keys numbered 2, 3, 4, 5, 7, 8, 9, and 10. The reduced window is restored to its original size:

- If the user hits the down key on the navigation cluster.

- If 5 seconds have elapsed since it has been reduced.

- If the user presses any button on the device excluding the up key on Navigation cluster.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Voice Quality Reporting

Multiplatform phones (MPP) phones provide statistics that you can use to determine the voice quality of a call. You or the phone user can receive the information about voice quality by the following means:

- Configuration Utility page

- Real-time Transport Protocol (RTCP) reports

- SIP Publish message

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Missed Call Indication

If a user is not on an active or held call and misses a call, the user needs to know about the missed call. To alert the user, configure the Handset LED Alert field on the Configuration Utility page. If you set this field to Voicemail, Missed Call, the LED on the Handset will turn on when the user has recently missed a call.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Colored Box Highlight Around the Line State Icon

When the user selects a line, the phone displays the current selected line by enclosing only the line's icon with a colored box instead of having a big rectangular outline around the whole line.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

G711u/G711a Enhancement

You can now enable or disable the G711u and G711a codecs on the phone web page.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

Speed Dial Updates

If you configure a line key to perform a speed dial without VID, the dialed call uses the line that is in focus.

If you configure one of the line keys on the key expansion module to perform a speed dial without VID, the dialed call uses the line that is in focus.

Where to Find More Information

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Installation

Upgrade Firmware

The Cisco IP Phone 8800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco IP Phones 8800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 11.0(1).

Step 6

Download the file cp-88xx.11-0-1MPP-477.zip.

Step 7

Unzip the files.

Step 8

Put the files on the tftp/http/https download directory.

Step 9

Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is:
<schema>://<serv_ip[:port]>/filepath/sipxxx.loads

The third-party call control can also upgrade via a URL in the web browser:

<schema>://<serv_ip[:port]>/filepath/sipxxx.loads

Here is an example:

http://10.74.10.225/firmware/sip78xx.11-0-1MPP-7dev.loads

Note:
The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.

After the firmware upgrade completes, the phone reboots automatically.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

No Beep Sound Heard when the Mute Key is Pressed

When you press the Mute button during a call, you may not hear a beep sound. For anyone who is visually impaired, press the Mute button once to mute the phone and press the button twice to unmute the phone.

Phone Has a Firmware Build Earlier than 11.0.0

Sometimes, a phone taken out of the box has a firmware build earlier than 11.0.0. When this happens, you must upgrade the firmware on your phone before you provision it.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists defects that are open for the Cisco IP Phone 8800 Series Multiplatform Phones for Firmware Release 11.0(1).

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

Open Caveats for Firmware Release 11.0(1)

No bugs currently exist.

Resolved Caveats

The following table lists defects that are resolved for the Cisco IP Phone 8800 Series Multiplatform Phones for Firmware Release 11.0(1).

For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.

Because the defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.

Resolved Caveats for Firmware Release 11.0(1)

Identifier

Headline

CSCvc97835

Authenticated SIP Notify for Prov Refresh failing

CSCvd47529

HTTPS provisioning using a Comodo root CA is failing to provision

CSCvd18179

MPP Display Info header Issue during an Incoming Call

CSCvd30961

8861 failed to upgrade from 10.4

CSCvd38958

Phone not handling 2nd invite for forwarded call with same callid

CSCvd41747

Resync reboot loop caused by "Language Selection" field

CSCvd44012

EM login/logout renders black screen

CSCvd46037

$SWVER not expanding correctly

CSCvd72680

Subscribe failover failed, wrong behavior if change DNS record before sub retry

CSCvd90353

Hungarian translation for BLF state "Alerting" not appropriate for the context

CSCve05718

Phones are not consistent on sending un-REG when failover and fallback

CSCve28571

Device sending INVITE with port=0 in the m-line during network conference

CSCve40739

156 characters limit upgrade rule parameter

CSCve05725

un-SUBSCRIBE is not sent before un-REGISTER is sent to the server

CSCvd02954

LDAP DNS lookup not working

CSCvd02993

Call Park blind transfer - gap versus Cisco SPA

CSCvd03001

Call Pick up - gap versus Cisco SPA

CSCvd34732

Phone does not reboot with Notify check-sync

CSCvd90443

BLF intermittently and incorrectly changes to orange

CSCve05830

EM logout even if user was on an active call

CSCvc97880

8800-3PCC: MACRO handling of firmware failing

CSCvd14992

xml configuration for the GMT time zones is different between 10.4 and 11.0

CSCvd15002

Device not downloading wallpaper via https url

CSCvd17734

MPP The user-agent in the SIP REGISTER and the http GET is not the same.

CSCvd27068

IP being sent instead of hostname in HTTP request

CSCvd30979

Upon upgrade from 10.4 to 11.0 phone prompts for user password

CSCvd37087

Devices send wrong A and AAAA queries

CSCvd37438

Typo in call history web page showing \"Recieved\" instead of \"Received\"

CSCvd39075

Issue w/ DND on/off from phone and sync (as-feature-event) is enabled

CSCvd41747

Resync reboot loop caused by \"Language Selection\" field.

CSCvd43569

Missing of \"Exit\" softkey in phone menus except \"Bluetooth\".

CSCvd43657

Wrong User Agent 88xx phones

CSCvd49065

phone doesn't respect the record-route provided by the server

CSCvd51859

Wrong translation during a change of configuration via the Configuration Utility page

CSCvd56841

Wrong name displayed on received calls menu.

CSCvd63455

SIP Reg User Agent changes not taking effect without reboot

CSCve12673

User set brightness is not being preserved

CSCve36260

88xx-3PCC: CID is not update after call to BS VP

CSCve78758

88xx-3PCC: Device is continuously ringing after callprk

Cisco IP Phone Firmware Support Policy

For information on the support policy for phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

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