Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1

Related Documentation

Cisco IP Phone 8800 Series Documentation

Cisco Unified Communications Manager Documentation

New and Changed Features

Features Available with the Firmware Release

Cisco IP Phone 8865NR Support

Record and Monitor Calls on Enhanced Line Mode

Make a Video Call with a Closed Shutter

Priority Calls and Do Not Disturb

Security Enhancements for Your Phone Network

Wi-Fi Enhancements

Features Available with the Latest Cisco Unified Communications Manager Device Pack

Configure Ringtone

Installation

Installation Requirements

Install the Firmware Release on Cisco Unified Communications Manager

Install the Firmware Zip Files

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Health-Care Environment Use

On-Hook Transfer Limitation in SIP Phones

Ringtone Limitation During Firmware Downgrade from Release 11.5(1)

View Caveats

Cisco Unified Communication Manager Public Keys

Unified Communications Manager Endpoints Locale Installer

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

Copyright Page

Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1

First Published: November 16, 2016

Cisco IP Phone 8800 Series Release Notes for Firmware Release 11.5(1)SR1

These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 11.5(1)SR1.

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR

SIP

Cisco Unified Communications Manager 8.5(1) and later

Cisco Unified Communications Manager DST Olsen version D or later

SRST 8.0 (IOS load 15.1(1)T) and above

Cisco Expressway 8.7

8811, 8841, 8851, 8851NR, and 8861

SIP

CME 10.0 (IOS load 15.3(3)M)

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

Click Here

The Deployment Guide is located at the following URL:

Click Here

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

Click Here

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Note

Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

Cisco IP Phone 8865NR Support

Firmware Release 11.5(1)SR1 introduces support for Cisco IP Phone 8865NR. This phone delivers the same features as Cisco IP Phone 8865, except for Bluetooth and Wi-Fi support. Cisco IP Phone 8865NR does not support Bluetooth or Wi-Fi, or any Bluetooth or Wi-Fi-dependent features.

Administrators must install the latest Device Package before the Cisco IP Phone 8865NR can function.

For general information about the features and technical details of Cisco IP Phone 8865NR, see Click Here .

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Record and Monitor Calls on Enhanced Line Mode

Users of Enhanced Line Mode (ELM) can now record their phone calls when Device Invoked Recording is enabled. Supervisors who use ELM can monitor and coach their employees when Monitoring and Recording is enabled.

Consult the following table for a complete list of features supported by Enhanced Line Mode and the required firmware release.

Feature Support and Enhanced Line Mode

Feature

Supported

Firmware Release

Answer

Yes

11.5(1) and later

Automatically Answer Calls

Yes

11.5(1) and later

Barge/cBarge

Yes

11.5(1) and later

Bluetooth Smartphone integration

No

-

Bluetooth USB Headsets

Yes

11.5(1) and later

Call Back

Yes

11.5(1) and later

Call Chaperone

No

-

Call Forward All

Yes

11.5(1) and later

Call Park

No

-

Call Park Line Status

No

-

Call Pickup

Yes

11.5(1) and later

Call Pickup Line Status

Yes

11.5(1) and later

CFWA on multiple calls

No

-

Cisco Extension Mobility Cross Cluster

No

-

Cisco IP Manager Assistant (IPMA)

No

-

Cisco Unified Communications Manager Express

No

-

Conference

Yes

11.5(1) and later

Computer Telephony Integration (CTI) applications

Yes

11.5(1) and later

Decline

Yes

11.5(1) and later

Device Invoked Recording

Yes

11.5(1)SR1 and later

Directed BLF

No

-

Do Not Disturb

Yes

11.5(1) and later

Enhanced SRST

No

-

Extension Mobility

Yes

11.5(1) and later

Group Pickup

No

-

Hold

Yes

11.5(1) and later

Hunt Groups

No

-

Incoming Call Alert with configurable timer

No

-

Intercom

Yes

11.5(1) and later

Key Expansion Module

No

-

Malicious Call Identification (MCID)

Yes

11.5(1) and later

Meet Me

Yes

11.5(1) and later

Mobile Connect

Yes

11.5(1) and later

Multilevel Precedence and Preemption

No

-

Mute

Yes

11.5(1) and later

Programmable Line Key (PLK) Support for Queue Status

Yes

11.5(1) and later

Privacy

Yes

11.5(1) and later

Queue Status

Yes

11.5(1) and later

Quality Reporting Tool (QRT)

Yes

11.5(1) and later

Right to Left locale support

No

-

Redial

Yes

11.5(1) and later

Silent Monitoring and Recording

Yes

11.5(1)SR1 and later

Speed Dial

Yes

11.5(1) and later

Survivable Remote Site Telephony (SRST)

Yes

11.5(1) and later

Transfer

Yes

11.5(1) and later

Uniform Resource Identifier (URI) Dialing

Yes

11.5(1) and later

Video Calls

Yes

11.5(1) and later

Visual Voicemail

Yes

11.5(1) and later

Voicemail

Yes

11.5(1) and later

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Make a Video Call with a Closed Shutter

You can now close your camera shutter during a video call. Use this feature when you want the privacy of an audio call, but want to see video from others on the call. A closed shutter icon displays on your phone screen when you use this feature.

Administrators should note that with the camera shutter closed, the user broadcasts a black screen. The call is still a video call with the bandwidth and media requirements of a video call.

The closed shutter feature is supported on Cisco IP Phone 8845, 8865, and 8865NR.

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide

Priority Calls and Do Not Disturb

Firmware Release 11.5(1)SR1 introduces support for multilevel precedence and preemption (MLPP) with do not disturb (DND).

If you receive a priority call, your phone rings with a special ringtone even if you have turned on do not disturb (DND).

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Security Enhancements for Your Phone Network

You can enable Cisco Unified Communications Manager 11.5(1) and later to operate in an enhanced security environment. With these enhancements, your phone network operates under a set of strict security and risk management controls to protect you and your users.

For additional information about working with and enabling these security requirements, see the "FIPS 140-2 Mode Setup" chapter of the Security Guide for Cisco Unified Communications Manager.

Where to Find More Information

Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Wi-Fi Enhancements

Wi-Fi users can now quickly join a wireless network by selecting from a list of available networks in their area. This feature is supported on Cisco IP Phone 8861 and 8865.

Where to Find More Information

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Features Available with the Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:

Click Here

Configure Ringtone

You can configure the ringtone on a phone with the Admin Configurable Ringer field in Cisco Unified Communications Manager Administration. If you set the ringtone, users cannot change it.

Where to Find More Information

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.

Note

If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see Click Here .

Install the Firmware Release on Cisco Unified Communications Manager

Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco IP Phone 8800 Series.

Step 3

Choose your phone type.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 11.5(1)SR1.

Step 6

Select the firmware file, click the Download or Add to cart button, and follow the prompts:

- For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx-sip.11-5-1SR1-1.k3.cop.sgn

- For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65-sip.11-5-1SR1-1.k3.cop.sgn

Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 8

Follow the instructions in the readme file to install the firmware.

Install the Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.

- For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861— cmterm-88xx.11-5-1SR1-1.zip

- For Cisco IP Phone 8845, 8865, and 8865NR— cmterm-8845_65.11-5-1SR1-1.zip

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco IP Phones 8800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 11.5(1)SR1.

Step 6

Download the relevant zip files.

Step 7

Unzip the files.

Step 8

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

On-Hook Transfer Limitation in SIP Phones

When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.

The user needs to hear the ring signal so that they can be sure that the call is being routed.

Ringtone Limitation During Firmware Downgrade from Release 11.5(1)

When the phone downgrades from Firmware Release 11.5(1) to Firmware Release 11.0(1), the phone may not ring when there is an incoming call. The ringtone for the line has been deleted and must be manually set in the Settings > Ringtone menu.

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before You Begin

To view caveats, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

Perform one of the following actions:

- Use this URL for all caveats: Click Here

- Use this URL for all open caveats: Click Here

- Use this URL for all resolved caveats: Click Here

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional)Enter the bug ID number in the Search for field, then press Enter.

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access Click Here , navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.

Tip

Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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