Cisco IP Phone 8800 Series Release Notes for Firmware Release 12.1(1)

Firmware Release 12.1(1)

These release notes support the Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR running SIP Firmware Release 12.1(1).

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR

SIP

Cisco Unified Communications Manager 8.5(1) and later

Cisco Unified Communications Manager DST Olsen version D or later

SRST 8.0 (IOS load 15.1(1)T) and above

Cisco Expressway 8.7

8811, 8841, 8851, 8851NR, and 8861

SIP

CME 10.0 (IOS load 15.3(3)M)

- Related Documentation

- New and Changed Features

- Installation

- Limitations and Restrictions

- Caveats

- Cisco Unified Communication Manager Public Keys

- Unified Communications Manager Endpoints Locale Installer

- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

- Cisco IP Phone Firmware Support Policy

- Documentation, Service Requests, and Additional Information

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Phone 8800 Series Documentation

- Cisco Unified Communications Manager Documentation

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html

The Deployment Guide is located at the following URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-implementation-design-guides-list.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/tsd-products-support-series-home.html

New and Changed Features

The following sections describe the features that are new or have changed in this release.

- Features Available with the Firmware Release

- Features Available with the Latest Cisco Unified Communications Manager Device Pack

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

- Cisco Headset 531 and Cisco Headset 532

- Voice Feedback

- Call History Enhancements

- Incoming Calls and Enhanced Line Mode

- Speed Dial and Navigation Enhancements

- G722.2 AMR-WB Support

Cisco Headset 531 and Cisco Headset 532

The Cisco Headset 531 and Cisco Headset 532 are two headsets developed for Cisco IP Phones and devices. Cisco Headset 531 features a single earpiece, and offers lightweight comfort. The Cisco Headset 532 features two earpieces for use in a noisy environment or busy office.

The Cisco Headset 531 and 532 can be used as standard headsets on Cisco IP Phone 8800 Series. You plug the headset into the headset port using the RJ connector.

The Cisco USB Adapter is also available for use with your Cisco headsets. Designed for phones with a USB port, the adapter pairs with your headset so you can customize your bass and treble, gain, and sidetone settings. It also lets you test your headset when you first plug it in to your phone. If you switch phones, then the adapter retains your settings so you don't have to configure them twice.

The adapter makes it easy to use basic, and advanced call features. Using the headset buttons, you can place a call, or answer an incoming call. A single tap also places an active call on hold. A quick double tap, and an incoming call is sent to your voicemail account. Press and hold for 2 seconds, and a call is ended.

The Cisco USB Adapter is supported on Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR.

Where to Find More Information

- Cisco IP Phone 7800 and 8800 Series Accessories Guide for Cisco Unified Communications Manager

- Cisco IP Phone 8800 Series User Guide for Cisco Unified Communications Manager

Voice Feedback

The Cisco IP Phone 8800 Series now makes it easier for people with low vision or who are blind to connect with coworkers and customers.

When enabled, Voice Feedback alerts you to incoming calls by reading out the caller ID or phone number. You can Answer, Decline, or Ignore a call by pushing the corresponding softkey twice. Voice Feedback also guides you to your phone features by alerting you when you have selected a feature. Push a softkey once and a voice reads out the feature set up for that key. Push the softkey twice, and the feature is executed.

Voice Feedback will assist you as you navigate your phone settings and screens. As you move through your phone menu, it reads out the displayed screens, the settings chosen, and the status of your different parameters. Use this feature to customize your phone.

When your phone is idle, you can enable Voice Feedback by pushing the Select button on the Navigation ring three times. If you prefer, you can also enable it from the Accessibility screen on your phone.

Voice Feedback is only available for English language users. If this feature is not available to you, then it is grayed out on your phone.

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide for Cisco Unified Communications Manager

Call History Enhancements

If you configure two lines with the same distinguished name (DN) but they are in different partitions (not shared line) on the phone, only the line that receives the call shows the call details in the call history.

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide

Incoming Calls and Enhanced Line Mode

Incoming calls in Enhanced line mode are displayed slightly differently. Depending upon how your caller's phone is configured, you see an Incoming Call notification with either a phone number or a Caller ID. You also see the name of the line or line label receiving the call.

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide for Cisco Unified Communications Manager

Speed Dial and Navigation Enhancements

You can use your phone to configure a programmable line key as a speed-dial button, if you cannot access the Self Care Portal. This method is quick way to add a favorite phone number as a speed-dial to your phone.

You can also edit or delete any speed-dial button created from your phone. But you cannot use your phone to edit or delete a speed-dial button created from the Self Care portal or from Cisco Unified Communications Manager.

In addition to being supported on the Cisco IP Phones 8800 Series, this method of adding speed-dial buttons is supported on the following key expansion modules:

- Cisco IP Phone 8800 Key Expansion Module

- Cisco IP Phone 8851/8861 Key Expansion Module

- Cisco IP Phone 8865 Key Expansion Module

Accessing your speed-dial numbers has also been made easier. Simply press the Navigation down button from an idle screen to view and call one of your favorite phone numbers. This enhancement only applies to speed-dial numbers added from the Self Care portal, or from the Cisco Unified Communications Manager.

You can also use the Navigation cluster to see your call history. Press the Navigation up key when in an idle screen and a list of your recent calls is displayed.

Where to Find More Information

- Cisco IP Phone 8800 Series User Guide for Cisco Unified Communications Manager

G722.2 AMR-WB Support

Cisco IP Phone 8800 Series now supports the G722.2 Adaptive Multirate Wideband (AMR-WB) audio codec. This codec offers improved audio, a lower bit-rate compression, and enhanced network performance during your times of peak traffic.

Where to Find More Information

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Features Available with the Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html

- Transport Layer Security Enhancements

Transport Layer Security Enhancements

Administrators now have improved security over phones that act as a HTTPs server. With the parameter Disable TLS1.0 and TLS1.1 for web access, you can apply TLS1.0, TLS1.1, and TLS 1.2 mode, or just TLS 1.2 mode to any phone, or group of phones that function as a HTTPs server.

For other configurations, TLS protocols are configured on the Cisco Unified Communications Manager. As of Cisco Unified Communications Manager 12.0, there are also TLS settings configured by a CLI command. See Release Notes for Cisco Unified Communications Manager and IM & Presence Service, Release 12.0(1) for information about new CLI commands on Cisco Unified Communications Manager.

Disable TLS1.0 and TLS1.1 for web access is configured from the Product Specific Configuration Layout pane of your Cisco Unified Communications Manager. Install the latest device package for this feature to function.

Disable TLS1.0 and TLS1.1 is supported on Cisco Unified Communications Manager 11.5(1)SU3 and later.

Where to Find More Information

- Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Installation

- Installation Requirements

- Install the Firmware Release on Cisco Unified Communications Manager

- Install the Firmware Zip Files

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Cisco Unified Communications Manager servers in the cluster, you need to reboot all the servers.

Note

If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html.

Install the Firmware Release on Cisco Unified Communications Manager

Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:

https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283

Step 2

Choose Cisco IP Phone 8800 Series.

Step 3

Choose your phone type.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 12.1(1).

Step 6

Select the firmware file, click the Download or Add to cart button, and follow the prompts:

- For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx-sip.12-1-1-12.k3.cop.sgn

- For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65-sip.12-1-1-12.k3.cop.sgn

Note

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 8

Follow the instructions in the readme file to install the firmware.

Install the Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.

- For Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861—cmterm-88xx.12-1-1-12.zip

- For Cisco IP Phone 8845, 8865, and 8865NR—cmterm-8845_65.12-1-1-12.zip

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure

Step 1

Go to the following URL:

https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283

Step 2

Choose Cisco IP Phones 8800 Series.

Step 3

Choose your phone model.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 12.1(1).

Step 6

Download the relevant zip files.

Step 7

Unzip the files.

Step 8

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Limitations and Restrictions

- Phone Behavior During Times of Network Congestion

- Health-Care Environment Use

- On-Hook Transfer Limitation in SIP Phones

- Ringtone Limitation During Firmware Downgrade from Release 11.5(1)

- Language Limitation

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

On-Hook Transfer Limitation in SIP Phones

When the Cisco Unified Communications Manager Transfer On-Hook Enabled field is enabled, users might report a problem with direct call transfer in SIP phones. If the user transfers the call and immediately goes on hook before they hear the ring signal, the call may drop instead of being transferred.

The user needs to hear the ring signal so that they can be sure that the call is being routed.

Ringtone Limitation During Firmware Downgrade from Release 11.5(1)

When the phone downgrades from Firmware Release 11.5(1) to Firmware Release 11.0(1), the phone may not ring when there is an incoming call. The ringtone for the line has been deleted and must be manually set in the Settings > Ringtone menu.

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

- Chinese (China)

- Chinese (Hong Kong)

- Chinese (Taiwan)

- Japanese (Japan)

- Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead.

For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Caveats

- View Caveats

- Open Caveats

- Resolved Caveats

- Access Cisco Bug Search

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure

Step 1

Perform one of the following actions:

- Use this URL for all caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.1(1),12.1(1.*)&sb=anfr&svr=3nH&bt=custV

- Use this URL for all open caveats: https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.1(1)&sb=afr&sts=open&svr=3nH&bt=custV

- Use this URL for all resolved caveats:https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.1(1),12.1(1.*)&sb=fr&sts=fd&svr=3nH&bt=custV

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists severity 1, 2, and 3 defects that are open for the Cisco IP Phone 8800 Series for Firmware Release 12.1(1).

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Open Caveats for 12.1(1)

Identifier

Description

CSCvh05964

Accessing settings during incoming call alert fails to return to call alert

CSCvb96407

88xx new phone with Qt4.8 UI tearing when quickly switch screens

CSCvh23595

Media server watchdog timeout with back to back API calls

CSCvi21402

FIPPA agent, after ending call from customer,displayed err msg saying on phone err accessing Finesse

CSCvi24414

SIP Phones do not send all the media stream to the recording server, we miss few sec

CSCvb51280

[WIFI]Phone doesn't put negotiated MCS set into association request(802.11ac,802.11n)

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 8800 Series for Firmware Release 12.1(1).

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Resolved Caveats for 12.1(1)

Identifier

Description

CSCvf45493

HFU no audio after an incoming call

CSCvc61677

Head (Calls for 1101) is wrong for 88xx multiple-line ringtone setting

CSCvf47451

There're double images for a short period of time

CSCvf54964

DHCP set to off, without highlight, color does not change to blue

CSCvg11999

The deleted recent call history was restored after rebooting the phone

CSCvh96128

Phones take a lot of time to register with their tertiary CUCM when reset/restarted from CUCM

CSCvd57660

XML and Open System Interface XSI issues with multiple HTTP requests

CSCvf63357

Buzzing noise in 8811 phones when brightness value is not 100%

CSCvf79349

8845 text display blurry

CSCvf94215

The PRT location is not correct for the phone in IPv6 only mode

CSCvf98812

SIP IP Phone CP-8851/8861 Evaluation of impact of BlueBorne Vulnerability

CSCvg02683

CP-88xx displays incorrect date format for Japanese locale under CME environment

CSCvg03705

8861/8865 WebAdmin Certificate page displays Java exception

CSCvg47427

Phone takes 5 to 10 minutes to register due to ssl handshake failure

CSCvg97251

TFTP address disappears on 88XX series phone when it is under DHCP renew & rebind state

CSCvh04380

Local ringing does not stop when media packets are received

CSCvh25122

ARP table is not updated after receiving GARP

CSCvh62638

No audio after Barge on 88XX Phones when using BIB

CSCvi30959

The softkey "call" does not work while press edit dial in corporate directory

CSCvg76699

8865, when connected via USB HS & Ring Setting (Phone Active) is set to Ring, we hear ring on HS

CSCvg91780

CP-7800 one way audio by RTP sequence number reset

CSCvf40066

Cisco IP Phone 7800 and 8800 Series Denial of Service Vulnerability

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using Cisco Bug Search.

Before you begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access Cisco Bug Search, go to:

https://tools.cisco.com/bugsearch

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

You and your users should check the Cisco website for updated user guides and download the PDF files. You can also make the files available to your users on your company website.

Tip

You may want to bookmark the web pages for the phone models that are deployed in your company and send these URLs to your users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for phones, see https://cisco.com/go/phonefirmwaresupport.

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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