Chapter 1. Preface

- Introduction

- Additional Information

- Safety and Performance Information

- Accessibility Features

Introduction

This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831 and 8831NR. You can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections.

If You Want to...

Then...

Review safety information

See Safety and Performance Information.

Connect the phone

See Phone Connections.

Use the phone after it is installed

Start with Features of Your Cisco Unified IP Conference Phone.

Learn what the phone buttons mean

See Buttons and Hardware.

Learn about the display screen

See Phone Screen.

Make calls

See Calling Features.

Put calls on hold

See Hold.

Mute calls

See Mute.

Transfer calls

See Transfer.

Make conference calls

See Conference.

Share a phone number

See Shared Lines.

Change the ring volume or type

See Ringtones.

View your missed calls

See Call History.

Listen to your voice messages

See Messages.

Additional Information

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/tsd-products-support-series-home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/products/ps12965/products_licensing_information_listing.html

Safety and Performance Information

The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone.

- Power Outage

- External Devices

- Cisco Product Security Overview

- Phone Behavior During Times of Network Congestion

Power Outage

Your access to emergency service through the phone depends on the phone being powered. If there is a power interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing.

External Devices

Cisco recommends using good quality external devices such as headsets, cables, and connectors that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Note

Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

- Move the external device away from the source of the RF or AF signals.

- Route the external device cables away from the source of the RF or AF signals.

- Use shielded cables for the external device, or use cables with a better shield and connector.

- Shorten the length of the external device cable.

- Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Accessibility Features

The Cisco Unified IP Conference Phones 8831 and 8831NR provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the features on these phones, see http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Chapter 2. Features of Your Cisco Unified IP Conference Phone

- Features Overview

- New and Changed Information

- Buttons and Hardware

- Phone Screen

- Phone Connections

- Wireless Microphone Setup and Use

- General IP Phone Information

- Feature Availability

- Accessibility Features

- Additional Options

Features Overview

The Cisco Unified IP Conference Phones 8831 and 8831NR are full-featured single line conference stations that provides voice communication over an IP network. It functions much like a digital business phone, allowing you to place and receive calls and to access features such as mute, hold, transfer, and call forward. In addition, because conference stations connect to your data network, they offer enhanced IP telephony features, including access to network information, network services, and customizable features and services.

The conference station provides a backlit LCD screen and a variety of other sophisticated functions. Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together.

The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.

In addition to basic call-handling features, your conference station can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, the conference station supports:

- Access to network data, XML applications, and web-based services.

- Online customizing of conference station features and services from Cisco Unified Communications Self Care Portal.

New and Changed Information

You can use the information in the following sections to understand what has changed in the document. Each section contains the major changes.

- New and Changed May 2020

- New Information for Firmware Release 10.3(1)SR3

- New Information May 2016

New and Changed May 2020

Update

Description

Product Safety and Security

Added the missing chapter.

Additional Information

Moved from a separate chapter to the end of Features of Your Cisco Unified IP Conference Phone

New Information for Firmware Release 10.3(1)SR3

Feature

Affected Sections

Cisco Unified IP Conference Phone 8831NR Support

Features Overview

Wireless Extension Microphone and Charger Kit

Wireless Microphone Setup and Use

Linked Mode

Enhanced Room Coverage

Additional Options

Accessibility information added

Accessibility Features

New Information May 2016

The following new information was added to describe the wireless microphones:

- Wireless Microphone LED

- Wireless Microphone Setup and Use section and subsections

Buttons and Hardware

The Conference Phone has two primary components:

- Display Control Unit (DCU)

- Sound Base

In addition, the following optional extension kits can be added to or used with the conference phone:

- Wired Microphone Extension Kit

- Wireless Microphone Extension Kit and Charger

For your conference phone to work, it must be connected to the corporate IP telephony network.

- LED State Definitions

- Display Control Unit

- Sound Base

- Wireless Extension Microphone and Charger Kit

- Wired Extension Microphone Kit

LED State Definitions

LEDs on the Sound Base and DCU provide information about the state of the conference phone.

For example, green flashing lights on the Sound Base and on the DCU Call button indicate that there is an incoming call. If the conference phone is on mute, then an incoming call will still flash green on the Call button, but the LED for the DCU mute button is solid red, the sound base LEDs are solid red, and the mute button on the Sound Base is also solid red.

The following table is a guide to the behaviour of the LEDs on the sound base and the DCU.

Conference Phone LED State Table

Media Path Status

Call on Focus

Sound Base

Display Control Unit (DCU)

Base LEDs (3)

Mute Button

DCU Call Button

DCU Mute Button

Off

No call

Off

No call, with VM

red

solid

Off

DND flash

green

flash

green

flash

Off

Incoming call

green

flash

green

flash

Off

Hold Revert Call

green

flash

green

flash

Off

Hold Call

green

pulse

green

pulse

Off

Hold Remote Call

red

pulse

Off

Remote in use Call

red

solid

Unmuted

Ringout/Connected Call

green

solid

green

solid

Unmuted

DNDFlash

green

solid

green

flash

Unmuted

Incoming Call

green

solid

green

flash

Unmuted

Hold Revert Call

green

solid

green

flash

Muted

Ringout/Connected

red

solid

red

solid

green

solid

red

solid

Muted

DND Flash

red

solid

red

solid

green

flash

red

solid

Muted

Incoming Call

red

solid

red

solid

green

flash

red

solid

Muted

Hold Revert Call

red

solid

red

solid

green

flash

red

solid

Deep Sleep Mode

Deep Sleep Mode

gray

solid

Display Control Unit

The Display Control Unit (DCU) is tethered to the Sound Base via a micro USB connector.

You can use the graphic and table below to identify buttons and hardware on the DCU.

Display Control Unit Buttons and Softkeys

Item

Description

1

Phone screen

LCD screen that displays conference phone menus and features.

2

Softkeys

Four programmable keys.

3

Navigation bar with Select key

2-way Navigation bar and Select key that allows you to scroll menus and select items on the display.

4

Call button

LED backlit call button.

Press this key to:

- Go Off Hook

- Answer an incoming call

- Obtain a dial tone to initiate a call

- Resume a call

- Release a call

5

Keypad

Allows you to dial phone numbers and enter letters.

6

Mute button

Toggles the Mute feature. A red backlight indicates a call is on mute.

7

Volume rocker

2-way rocker switch that raises the volume of the speaker.

Note

For details on DCU LED behavior, see LED State Definitions.

Sound Base

The Sound Base provides 360 degree audio coverage via four built-in microphones and supports a full duplex speaker phone.

To provide enhanced room coverage, two sound base units can be linked together.

You can use the graphic and table below to identify buttons and connections on the Sound Base.

Sound Base Buttons

Item

Description

1, 2, 3

LED indicators

Three LED indicators provide call status information. For details on LED behaviour, see LED State Definitions.

4

Mute button

Backlit mute button.

Wireless Extension Microphone and Charger Kit

The optional wireless extension microphone and charger kit unit contains two omni-directional wireless microphones, a charger unit, and two country-specific AC power clip adaptors for powering the charger unit. Connecting a microphone kit enhances the room coverage of the conference station.

Note

The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones.

Wireless Microphone and Charger Buttons and Features

Item

Description

1

Omni-directional wireless microphones

2

LED charge status indicator

3

Charger tray

4

Mute button

5

Battery compartment

6

Charging contacts

Note

See the FCC ID approval number under the Battery Cover for CP-MIC-WRLS-S-US= Wireless Microphone. FCC ID: LDKMICWR0776

Note

See the Canada IC approval number under the Battery Cover for the CP-MIC-WRLS-S-US= Wireless Microphone. IC: 2461B-MICWR0776

- Wireless Microphone LED

Wireless Microphone LED

The Wireless Microphone has a single, tricolor LED.

Color

Meaning

Red

When the microphone is in the charger, the battery is charging.

Green, flashing

When the microphone is not in the charger, the microphone is paired with the base

Green, steady

When the microphone is in the charger, the battery is fully charged.

Red, amber, and green, flashing in sequence

The microphone is not paired with the base.

Wired Extension Microphone Kit

The optional wired extension microphone kit includes two wired omni-directional microphones. Connecting a microphone kit enhances the room coverage of the conference phone. The sound base has two wired microphone ports and you can connect one or both wired microphones.

If the conference phone is connected to another sound base in Linked Mode, the primary base station supports one or two wireless microphones, or it supports one wired microphone. The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mix microphone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones.

Note

Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority. Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled. To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone.

Wired Microphone Buttons

Item

Description

1

Mute button.

Phone Screen

The DCU contains the LCD phone screen. The idle or home screen displays information about the status of calls and features.

If the conference phone is in an offline state, the idle screen displays the message Phone is not registered and the Apps softkey remains available.

You can use the graphic and table below to identify the features and functions available on the screen.

Phone Screen Layout.

Item

Description

1

Header

Displays date, time, and current directory number. Displays menu name when applicable.

2

Line details and other phone information

Displays line label, call details, and status messages such as missed calls, message waiting, and line forwarding information.

3

Call State icon

Indicates the status of a call, such as ringing, hold, encrypted or connected call.

4

Softkey labels

Displays softkeys for currently available features or actions.

5, 6

Feature icons

These icons are displayed when an associated feature, such as extension microphones (5) or Link mode (6) is connected.

Phone Screen Icons

Phone Screen Icons

Icon

Description

On hook

Off hook

Ringing in

Connected

Hold

Shared line

Microphone connected

Linked mode

Encrypted

- Phone Screen Cleaning

Phone Screen Cleaning

Caution

Use only a soft, dry cloth to wipe your conference station display screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Phone Connections

The Sound Base contains the network and power connection for the phone. The base also contains the mini-USB connection for the DCS, the wired microphone ports, and the daisy chain port for the Linked Mode feature.

You can use the graphic and table below to identify connections and ports on the Sound Base.

Sound Base Connections and Ports

Item

Description

1

Network port

Network port (10/100 SW) connection. IEEE 802.3af power enabled.

2

Wall power

Local power connection.

3

Mini USB port

Connects the base station to the DCU.

Attention

When connecting the USB cable, firmly press down on the ferrite bead to ensure it seats correctly between the posts.

4

Wired microphone ports

Two RJ11 microphone ports. An optional wired microphone can be connected to each port.

5

Linked Mode daisy chain port

Supports the connection of two base stations in Linked Mode.

- Connect Mini-USB Cable to DCU

- Install Ferrite Bead on Network Cable

Connect Mini-USB Cable to DCU

The following images show how to install the USB cable.

Procedure

Step 1

Insert the mini-USB connector into the port on the base of the phone.

Step 2

Seat the ferrite bead between the posts and press the bead down firmly.

Step 3

Thread the cable in the cable channel. Make sure that you leave some slack in the cable.

Install Ferrite Bead on Network Cable

The following images show how to install the ferrite bead on the network cable.

Procedure

Step 1

Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1.0 mm +/- 0.3 mm between the bead and the connector.

Step 2

Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead.

Step 3

Hold the cable in the ferrite bead channel and close the ferrite bead. Snap the latch closed.

Wireless Microphone Setup and Use

When you remove the wireless microphone from the charger, the microphone automatically turns on and tries to connect to the base. If the microphone is not paired, then pair it to the phone.

The Cisco Unified IP Conference Phone 8831NR does not supports wireless microphones.

When battery is removed from the microphone or the battery dies, the microphone unpairs from the phone. Pair it to the phone again.

You can only charge the wireless microphone battery in the charger. You cannot use the wireless microphone when it is in the charger.

LEDs on the wireless microphone base indicate the connection status of the microphone, and an icon will also be displayed on the conference phone screen. The LEDs and the display screen also indicate the mute status of the wireless microphone.

If the conference phone is connected to another sound base in Linked Mode, you can connect a single wireless microphone to the primary base. Only a single wired microphone can be connected to the secondary sound base.

Note

Wired and wireless microphones cannot be used at the same time, and the wireless microphones have a higher priority. Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled. To solve this problem, unpair any paired or connected wireless microphones before connecting a wired microphone.

- Pair the Wireless Microphone

- Set the Wireless Microphone range

- Power Off the Wireless Microphone

- Recharge the Wireless Microphone Battery

Pair the Wireless Microphone

You must pair the wireless microphone with the base before it can be used.

Before you begin

The wireless microphone must be turned off. See Power Off the Wireless Microphone

Procedure

Step 1

On the base, press Apps.

Step 2

Select Admin Settings > Wireless Microphone and select Wireless Microphone 1 or Wireless Microphone 2.

Step 3

Press Pair.

Step 4

On the wireless microphone, hold the Mute button until the LED is solid red and then release the button.

The base pairs with the microphone and the result is displayed on the screen.

Set the Wireless Microphone range

You can change the baseband power and effective RF range of the wireless microphones. By default, the range is set to High.

Procedure

Step 1

On the base, press Apps.

Step 2

Select Admin Settings > Wireless Microphone > Wireless Microphone Range

Step 3

Select Low, Medium, or High

Step 4

Press Select.

Power Off the Wireless Microphone

You should turn off the wireless microphone when you do not need it, to preserve battery life.

Procedure

Step 1

Press and hold the Mute button for 10 seconds.

Step 2

Release the button when the LED turns red.

Recharge the Wireless Microphone Battery

You can only charge the wireless microphone battery in the charger. You cannot use the wireless microphone when it is in the charger.

While the battery is charging, the LED lights red. When the battery is fully charged, the LED lights green.

When you remove the wireless microphone from the charger, the microphone automatically turns on and tries to connect to the base. If the microphone is not paired, you need to pair the microphone.

Procedure

Place the microphone in the charger. The microphone automatically unlinks from the base and turns off.

General IP Phone Information

- Power-Saving Mode

Power-Saving Mode

Your conference station supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep (power down) and wake (power up) times for your conference station to save energy. In the sleep state, the LED for the sound base Mute button becomes solid gray, and the DCU powers off.

Ten minutes before the scheduled sleep time, you receive a message that the conference station will power down at a specific time. If the power-saving mode is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

- At 10 minutes before power down, the ringtone plays four times

- At 7 minutes before power down, the ringtone plays four times

- At 4 minutes before power down, the ringtone plays four times

- At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your conference station is inactive (idle) at the sleep time, it powers down. If your conference station is active (for example, on a call), it waits until it has been inactive for a period of time before removing power.

After the conference station goes to sleep, press the Mute button on the sound base to wake the conference station up. You cannot wake the conference station using the DCU. After the conference station is inactive for a period of time, it goes back to sleep. At the set wake time, the conference station powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your conference station reconfigured.

For more information about EnergyWise and your conference station, contact your system administrator.

Feature Availability

Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. For information, contact your system administrator.

Accessibility Features

The Cisco Unified IP Conference Phone 8831 and 8831NR provides accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

The term phone support pages refers to the web pages that users can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility

- Hearing Impaired Accessibility Features

- Vision-Impaired and Blind Accessibility Features

- Mobility-Impaired Accessibility Features

- Cisco Unified Communications Manager Accessibility Features

Hearing Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Visual message-waiting indicator

When you have a message, a message is displayed on the phone screen. Your phone also provides an audible message-waiting indicator.

To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings. You can change each setting to on or off.

Your administrator can also change your settings.

2

Visual notification of phone state

The phone screen displays the current state and the LED bar displays:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

3

Adjustable ringtone, pitch, and volume

- Select Applications > Preferences to change the ringtone.

- Adjust the volume level for the phone ring. When not in a call, press Volume to raise or lower the volume.

Your administrator can also change your settings.

Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1, 11

High-contrast visual and audible alert of incoming call

Alerts you to an incoming call. The LED flashes during incoming calls.

Colors indicate your phone's status:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

2, 8, 10

Mute button

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button lights red. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

3

Back-lit grayscale LCD screen with adjustable contrast on the Cisco IP Phone

Allows you to adjust your phone screen's contrast.

4

Softkeys

- These are large buttons just below the LCD.

Provide access to special functions. The functions are displayed on the LCD.

5

Navigation Cluster (includes the Navigation bar and the Select button)

- The Navigation cluster is located to the right of the keypad.

Use the Navigation bar to move up and down in the phone LCD. The Select button is in the center of the Navigation bar.

6

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

7

Volume key

- This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

Mobility-Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Mobility-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

LED

Indicates your phone's status:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

2

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

Cisco Unified Communications Manager Accessibility Features

The following table provides information on the Cisco Unified Communications Manager (Cisco Unified CM) accessibility features. For more information, see the user guide applicable to your phone.

Accessibility Feature

Description

Configuration Requirements

Programmable Line Key (PLK)

You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.

The PLK feature expands the features that can be assigned to the line buttons to include those that softkeys normally control; for example New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they are always visible, so you can have a “hard” New Call key.

You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use.

Standard on all Cisco IP Phones; configuration is required.

Your administrator assigns PLKs to your phone.

Audible Message Waiting Indicator (AMWI)

Cisco Unified IP Phones can send a line-specific stutter dial tone when a voice message is waiting on the phone. You hear it only when using the line with the waiting messages. When you go off hook (on the line for which a voice message has been left), the stutter dial tone is heard.

You can change the audible voice-message indicator setting by logging in to your phone support pages, and changing the audible message-indicator setting to On or Off.

Standard on all Cisco IP Phones.

Configuration is required:

- administrator

- phone support pages

Do Not Disturb (Alert and Reject)

Your administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.

Standard on all Cisco IP Phones; configuration is required.

Busy Lamp Field

You can use the Busy Lamp Field (BLF) feature to monitor the call state of a directory number (DN) associated with a speed-dial button, call log, or directory listing on the phone.

In addition, you can use BLF pickup to monitor incoming calls on a directory number.

When the DN receives an incoming call, the system alerts the you so that you can then pick up the call.

Standard on all Cisco IP Phones; configuration is required.

Phone support pages:

- User Options web pages (Cisco Unified CM 9.1 and earlier)

- Self Care Portal (Cisco Unified CM 10.0 and later)

The Cisco IP Phone is a network device that enables you to do the following actions:

- Share information with other network devices in your company, including your personal computer.

- Use your computer to log in to your phone support pages, where you can subscribe to services, set up speed dial and call forwarding numbers, configure ring settings, and create a personal address book.

Standard on all Cisco IP Phones; configuration is required.

Additional Options

Your system administrator can configure your Cisco Unified IP Conference Phone 8831 and 8831NR to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your administrator based on your calling needs and work environment.

If You...

Then...

For More Information...

Need to handle more calls on the conference station line

Ask your administrator to configure your line to support more calls.

Note

Your conference station supports a maximum of 6 calls.

Contact your administrator or phone support team.

Want to use one extension for several phones

Request a shared line. This allows you, for example, to use one extension for your desk phone and lab phone.

See Shared Lines

Share conference stations or office space with coworkers

Consider using:

- Call Park to store and retrieve calls without using the transfer feature.

- Call Pickup to answer calls ringing on another phone.

- A shared line to view or join coworkers' calls.

- Cisco Extension Mobility to apply the conference station number and user profile to a shared conference station.

Contact your administrator about these features and see the following:

- Call Park

- Call Pickup

- Shared Lines

- Cisco Extension Mobility

Want to temporarily apply the conference station number and settings to a shared conference station

Ask your administrator about the Cisco Extension Mobility Service.

See Cisco Extension Mobility

Want to extend the area covered by audio

Ask your administrator about:

- Linking to another Conference Station sound base

- Adding a Wireless Extension Microphone Kit

- Adding a Wired Extension Microphone Kit

Note

The Cisco Unified IP Conference Phone 8831NR does not support wireless microphones.

See

- Linked Mode

- Enhanced Room Coverage

Chapter 3. Applications

- Services

- Call History

- Preferences

- Linked Mode

- IP Phone Information

- Administrator Settings

Services

Conference Station services can include special telephony features, network data, and web-based information. The services available for your phone depend on the system configuration and the services you are subscribed to. For more information, contact your system administrator.

- Access Services

Access Services

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select the service you want to access.

Step 3

Press the Select softkey, or press Exit to return to the Applications screen.

Call History

Call History allows you to view information about calls made to and from the conference station. A call state icon is displayed to indicate the type of call:

- Received

- Placed

- Missed

The history stores a maximum of 50 records for each history type.

The caller ID displays with the call icon. If the caller ID is unavailable, then the phone number displays. If the phone number is unavailable, then the message Unknown displays. All Call History items are integrated into one list and are ordered by time (latest to oldest).

You can dial a number directly from the Call History list.

If set up by your administrator, the Call History logs the received and placed calls from shared lines. To view the call history logs, open the Call History screen.

- View Call History

- View Call Record Details

- Dial from Call History

- Clear Call History

- Delete Call Record

View Call History

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

View Call Record Details

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

Step 3

Select a call record and press Details.

If the Details softkey is not visible on the screen, press More first.

Step 4

Press to return to the Call History list.

Dial from Call History

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

Step 3

From the Call History list, select the call you want to dial and press Call.

- Edit Phone Number

Edit Phone Number

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

Step 3

Select the call you want to edit.

Step 4

Press Edit Dial

Step 5

Press >> to move the cursor to the right and press << to move the cursor to the left.

- Press the Up arrow of the Navigation bar to place the cursor before the left-most character.

- Press the Down arrow of the navigation bar to place the cursor after the right-most character.

Step 6

Press to delete numbers.

Step 7

Press Dial to dial the edited number.

Step 8

Press to return to the Call History list.

Clear Call History

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

Step 3

Press Clear.

Step 4

Press Delete to delete the Call History list, or press Cancel to go back to the Call History screen.

Delete Call Record

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Call History.

Step 3

Select the call you want to delete.

Step 4

Press Del Call.

Step 5

Press Delete to delete the call, or press Cancel to go back to the Call History screen.

Preferences

- Ringtones

- Contrast

Ringtones

You can customize how the conference station indicates an incoming call and a new voice mail message. You can also adjust the ringer volume. In addition to the default ringtone, you can customize your phone to have up to six distinctive ring tones. Ring tone preferences can be set directly on your phone or from Cisco Unified Communications Manager Self Care Portal.

- Change Ringtone

Change Ringtone

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Preferences.

Step 3

Select Ringtone.

Step 4

Select a ringtone.

Step 5

Press Play to play the selected ringtone.

Step 6

Press Set to select the ringtone.

Step 7

Press Apply to confirm your selection, or press Cancel to go back to the Ringtone screen.

Step 8

Press to return to the Preferences screen.

Contrast

You can adjust the contrast level of the LCD screen. The default contrast level is 50%.

- Adjust Contrast

Adjust Contrast

Procedure

Step 1

Press Apps.

Step 2

Use the Navigation bar and Select button to scroll and select Preferences.

Step 3

Select Contrast.

Step 4

To increase contrast, press the up arrow on the Navigation bar. To decrease contrast, press the down arrow.

Step 5

Press Save to set the contrast level, or press Cancel to exit.

Linked Mode

Two conference phone Sound Base units can be linked together to expand the audio coverage area. One Sound Base acts as the primary device, and the other unit acts as the dependant or secondary device.

In Linked Mode, the primary base station supports either one wireless or one wired microphone. The secondary unit supports only one wired microphone. You cannot mix microphone kits: if you plan to connect a microphone to both sound bases, they must both be wired microphones.

The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.

The voice, dial tone, ringer, and base LED features synchronize between the two devices when linked together. You can link two sound bases while a call is active.

When Linked Mode is active, the linked mode icon displays in the idle and the call screens.

The following table summarizes the best practice to follow when deploying your conference phones in Linked Mode. If the devices are linked in this manner, the system software automatically detects which device is to be used as the primary and which is the secondary one.

Linked Mode Setup Best Practice

Component

Connect to Primary

Connect to Secondary

Display Control Unit (DCU)

Yes

No

Network cable

Yes

No

Wall power

Yes

No

Optional Wired Microphone

Yes

Yes

Optional Wireless Microphone

Yes

No

Note

If a DCU is connected to the secondary device, it will display a prompt indicating that it is a dummy DCU, but will otherwise not function.

Caution

When using a Sound Base in Linked Mode, the primary base unit must be connected using the CP-PWR-CUBE-3 external power supply.

If two devices are linked after both are registered, the user can select which is the primary device.

A secondary device receives upgrades to firmware seamlessly from the primary device.

- Link Conference Phones

Link Conference Phones

Use a daisy cable to connect two sound base units in Linked mode. This procedure describes the best practice for connecting the two units.

Procedure

Step 1

Connect the DCU to the conference phone to be used as the primary unit.

Step 2

Connect the network cable to the conference phone to be used as the primary unit.

Step 3

Connect the power cable to the primary device and plug into a wall plug.

The secondary Sound Base does not need to be plugged into external power, but in Linked Mode the primary unit must be connected to external power.

Step 4

Use the provided daisy cable to connect the primary unit to the secondary sound base.

Voice, dial tone, ringer and base LEDs synchronize between the two units.

Related Information

Linked Mode

IP Phone Information

Phone Information allows you to view the following model information for your phone:

- Model Number

- IP Address

- MAC Address

- Active Load

- Inactive Load

- Last Upgrade

- Active Server

- Stand-by Server

- Mic 1 status

- Mic 2 status

- Wireless Mic 1 RF ID

- Wireless Mic 2 RF ID

- System RF ID

- Linked Mode status

- Backlight On Time

- Backlight On Duration

- Backlight Idle Timeout

- Days Backlight Not Active

To access information about your phone press Apps and scroll to Phone Information.

Administrator Settings

For information on accessing and changing the Administrator Settings, contact your system administrator.

Chapter 4. Contacts

- Contacts Overview

- Corporate Directory

- Personal Directory

Contacts Overview

Depending on configuration, the conference station provides corporate and personal contacts directories:

- Corporate Contacts: Supports a global corporate directory that you can access on the conference station. Your system administrator sets up and maintains this feature.

- Personal Contacts: If available, supports a personal address book. You can configure and access entries from your conference station and from Cisco Unified Communications Manager Self Care Portal.

Corporate Directory

You can use a corporate directory to place calls to coworkers. You can dial a call from the corporate directory even if you are on another call.

The system administrator sets up and maintains the directory.

Tips

Use the numbers on your keypad to enter characters on the conference station screen and use the Navigation bar to move between input fields.

- Dial Contact from Search

- Dial Contact from Search During an Active Call

Dial Contact from Search

Procedure

Step 1

Press Contacts.

Step 2

Use the Navigation bar and Select button to scroll and select Corporate Directory.

Step 3

Select any of these criteria to search for a coworker:

- First name

- Last name

- Number

Step 4

Enter the search criteria information, press Search, and select a contact.

Step 5

To dial a contact, perform one of these actions:

- Press Dial.

- Press the contact label number.

- Press the Call key on the DCU.

Dial Contact from Search During an Active Call

Procedure

Step 1

Press Contacts.

Step 2

Use the Navigation bar and Select button to scroll and select Corporate Directory.

Step 3

Select any of these criteria to search for a coworker:

- First name

- Last name

- Number

Step 4

Enter the information, then select Search > Dial.

Step 5

Perform one of these actions to handle the original call:

- Dial the second call to automatically put the first call on hold.

- Press Transfer to transfer the first party to the second and drop yourself from the call. To complete the action, press Transfer again after dialing.

- Press Conference to create a conference call with all parties, including you. To complete the action, press Conference again after dialing.

- Press End Call to disconnect the first call and dial the second.

Personal Directory

The personal directory, or address book (PAB), contains a list of your personal contacts.

The PAB supports a maximum of 99 entries. For each entry you can store:

- Contact name

- Phone number

There are two ways to set up and maintain your personal directory:

- Directly on the conference station

- Using Cisco Unified Communications Manager Self Care Portal

The system administrator provides the user ID and the PIN that you use to log into the personal directory.

Tips

- Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. For more information, contact your system administrator.

- Use the numbers on the keypad to enter characters on the conference station screen.

- Use the Navigation bar button on the conference station to move between input fields.

The conference station may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. For more information, contact your system administrator.

- Personal Directory Options

- Fast-Dial Codes with Personal Directory

Personal Directory Options

The following sections describe the personal directory options.

- Sign In and Out of Personal Directory

- Add Personal Directory Entry

- Search for Entry in Personal Directory

- Dial Number from Personal Directory

- Delete Personal Directory Entry

- Edit Personal Directory Entry

Sign In and Out of Personal Directory

The conference station automatically logs you out of the PAB after a certain amount of time. This time limit can vary. For more information, contact your system administrator.

Procedure

Step 1

Press Contacts.

Step 2

Use the Navigation pad and Select button to scroll and select Personal Directory.

Step 3

Enter the user ID and PIN provided by your system administrator and press Submit.

Step 4

To logout, select Log Out, press Select, and then press OK.

Add Personal Directory Entry

Procedure

Step 1

Press Contacts.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Address Book.

The Search for an entry screen displays.

Step 4

Press Submit.

Step 5

Press New. You may need to press More first.

Step 6

Enter the Name information.

Step 7

Press Phones and enter the phone numbers.

Make sure you include any required access codes, such as 9 or 1.

Step 8

Press Submit to add the entry to your personal directory.

Related Tasks

Sign In and Out of Personal Directory

Assign Fast-Dial Code to PAB from the Phone

Search for Entry in Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Address Book.

Step 4

Select the search criteria and press Submit.

Related Tasks

Sign In and Out of Personal Directory

Dial Number from Personal Directory

Dial Number from Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Address Book and search for an entry.

Step 4

Select the personal address book entry that you want to dial.

Step 5

Press Select.

Step 6

Press Dial.

Delete Personal Directory Entry

Procedure

Step 1

Press Contacts.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Address Book and search for an entry.

Step 4

Press Select.

Step 5

Press Edit.

Step 6

Press Delete.

Step 7

Press OK to confirm the deletion.

Edit Personal Directory Entry

Procedure

Step 1

Press Contacts.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Address Book and search for an entry.

Step 4

Press Select.

Step 5

Press Edit.

Step 6

Modify the entry information.

Step 7

Press Phones to modify a phone number.

Step 8

Press Update.

Fast-Dial Codes with Personal Directory

Fast-Dial codes enable you to place calls quickly. You can assign a fast-dial code to an existing PAB entry, or you can assign a code directly to a phone number. Fast-Dial codes that are assigned to numbers rather than to PAB entries are labeled "raw" in Cisco Unified Communications Manager Self Care Portal. The following sections describe using the fast-dial codes with Personal Directory.

- Assign Fast-Dial Code to PAB from the Phone

- Place Call Using Fast-Dial Code

- Delete Fast-Dial Code

Assign Fast-Dial Code to PAB from the Phone

Procedure

Step 1

Sign in to Personal Directory.

Step 2

Use the Navigation bar and Select button to scroll and select an option.

Step 3

Enter the name information and press Submit.

Step 4

Select the name, then press Select.

Step 5

Press FastDial.

Step 6

Use the Navigation bar combined with Next and Previous to scroll and select a code.

Step 7

Press Select for a new fast-dial code that you want to assign to the number.

Place Call Using Fast-Dial Code

Procedure

Step 1

Sign in to Personal Directory.

Step 2

Select Personal Fast Dials.

Step 3

Scroll to the fast dial code that you want to dial.

Step 4

Press Dial.

Delete Fast-Dial Code

Procedure

Step 1

Sign in to Personal Directory.

Step 2

Select Personal Fast Dials and search for a fast-dial code.

Step 3

Select the fast-dial code to delete.

Step 4

Press Remove.

Chapter 5. Messages

- Access Voicemail

- Voice Message Identification

- Access Voice Messages

Access Voicemail

Procedure

Step 1

Press Msgs.

Step 2

Follow the voice prompts.

Voice Message Identification

If you have a voice message, the Call button on the DCU is red and the phone screen displays the New Voicemail status message. You can also configure an audible message indicator using Cisco Unified Communications Manager Self Care Portal. If you have configured an audible message indicator, listen for a stutter tone when you try to place a call.

Access Voice Messages

Procedure

Press Msgs to listen to voice messages.

You may need to press More first.

Chapter 6. Calling Features

- Softkey Feature Map

- Answer

- Call Back

- Call Forward

- Call Park

- Call Pickup

- cBarge

- Conference

- Divert

- Do Not Disturb

- Enhanced Room Coverage

- Cisco Extension Mobility

- Hold

- Hold Reversion

- Meet Me Conference

- Mobile Connect

- Monitoring and Recording

- Multiple Calls per Line

- Mute

- On-Hook Dialing

- Plus Dialing

- Privacy

- Quality Reporting Tool

- Redial

- Shared Lines

- Transfer

- Cisco WebDialer

- Sign In to the Cisco Unified Communications Self Care Portal

Softkey Feature Map

Depending upon how your system administrator sets up your phone, not all features may be available to you, some features may be accessed from a different softkey, or additional softkey features are available.

The following table provides a guide to some of the softkey features that are commonly available for various call states. Also shown is the function of the Call button for the matching state.

Feature Map

Call State

Softkey 1

Softkey 2

Softkey 3

Softkey 4

Call Button

Idle

Redial

New Call

Apps

More1

Off hook

Contacts

Msgs

Fwd All

More2

Ring in

Answer

Divert

Answer

On hook (pre-dial)

Cancel

Call

X

Dial

Off hook

Redial

Cancel

Apps

More1

On hook

Contacts

Msgs

Calls

More2

Ring out

Cancel

Callback

On hook

Connected

Hold

End Call

Apps

More1

On hook

Contacts

Transfer

Conf

More2

ConfList

Park

Top

On hold

Resume

New Call

Apps

More1

Resume

Contacts

Msgs

Divert

Top

Connected (multiple calls)

Hold

End Call

Apps

More1

On hook

Contacts

Swap or Calls

Transfer

More2

Conf

ConfList

Park

Top

Note

The ConfList softkey displays only if you are in a conference.

Note

The Calls softkey displays when more than two calls are connected. Pressing Calls loads a call list.

- Survivable Remote Site Telephony Overview

Survivable Remote Site Telephony Overview

If communication between the conference station and the Cisco Unified Communications Manager is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation. The Survivable Remote Site Telephony (SRST) feature handles this failover.

While in failover, not all the features of conference station are available. The following table describes typical features and feature availability. For more information about feature availability during failover, contact your system administrator.

When the conference station loses connectivity, it may display a message similar to this: SRST. Some features unavailable.

Feature Support During Failover

Feature

Supported

Notes

New Call

Yes

End Call

Yes

Redial

Yes

Answer

Yes

Hold

Yes

Resume

Yes

Call Forward

No

This also applies to other forwarding features such as Call Forward All, Call Forward Busy, and Call Forward No Answer.

If you press CFwdAll, the phone does not ring for all incoming calls.

Conference

Yes

Conference to Active Calls (Join)

No

The Active Calls softkey is not displayed.

Conference List

No

Transfer

Yes

Consult only.

Transfer to Active Calls (Direct Transfer)

No

Auto Answer

Yes

Call Waiting

Yes

Caller ID

Yes

Audible Message Waiting Indicator

Yes

Unified Session Presentation

Yes

Conference is the only feature supported.

Voicemail

Yes

Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.

To Voicemail (Divert)

No

The Divert softkey is not displayed.

Park Monitoring

No

The Park softkey is not displayed.

Barge

No

You see the message That feature is not currently available.

Enhanced Message Waiting Indication

No

Message count badges do not appear on the phone screen.

Only the Message Waiting icon displays.

Directed Call Park

No

The softkey is not displayed.

Hold Reversion

No

Calls remain on hold indefinitely.

Remote Hold

No

Calls appear as Local Hold calls.

Meet Me

No

The Meet Me softkey is not displayed.

PickUp

No

The softkey causes no action.

Group PickUp

No

The softkey causes no action.

Other PickUp

No

The softkey causes no action.

Malicious Call ID

No

The softkey causes no action.

QRT

No

The softkey causes no action.

Mobility

No

The softkey causes no action.

Privacy

No

The softkey causes no action.

Call Back

No

The Call Back softkey is not displayed.

Answer

Answer allows you to answer the oldest call that is available on the conference station, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When you get a call, you see a notification on the conference station screen. The call notification remains visible for a preset amount of time. If there are multiple, simultaneous incoming calls, an incoming call list window is displayed, and you can select which call to answer.

To answer a call, press Answer or press the Call key.

If an incoming call has been call forwarded from another phone or conference station, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information.

When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller. The digit string can contain the following digits, if required:

- Code to obtain an outside line (for example, if you have to dial 9)

- Long-distance code

- Area code

- City code

- Telephone number

The conference station saves the complete digit string in the call history and you can save the number in your Personal Address Book.

Call Back

Call Back allows you to receive an audio and a visual notification on your conference station when a busy or unavailable party becomes available.

For more information, contact your system administrator.

- Set Up Call Back Notification

Set Up Call Back Notification

Procedure

Step 1

Press Call back while listening to the busy tone or ring sound.

A confirmation screen displays on the phone.

Step 2

Press Exit to exit the confirmation screen.

Your phone alerts you when the line is free.

Step 3

Press Call to place the call again.

Call Forward

Call Forward allows you to forward incoming calls from the conference station to another number.

There are two types of call forwarding features that the system administrator can set up for the conference station:

- Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.

- Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive.

If configured, you can set up Call Forward All from the conference station. Call Forward All can also be accessed remotely from your Cisco Unified Communications Manager Self Care Portal. Conditional call forwarding rules can only be accessed from Cisco Unified Communications Manager Self Care Portal.

When forwarding calls from your conference station:

- Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an access code or the area code, if necessary.

- Call forwarding is line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

- For more details about the following configurable call forward options, contact your system administrator:

- Allow calls placed from the call forward target number to the conference station to ring through, rather than be forwarded.

- Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

- Forward Calls

Forward Calls

Procedure

Step 1

Press Fwd All.

Step 2

Enter the target phone number.

Depending on how your voicemail system is set up, you may be able to press Msgs to forward all calls to voicemail.

A visual confirmation displays on the screen while call forwarding is active.

Step 3

To cancel call forwarding, press Fwd OFF.

Step 4

To forward calls remotely or to set conditions on fall forwarding, go to your Cisco Unified Communications Manager Self Care Portal.

Call Park

Call Park allows you to use the conference station to park (temporarily store) a call. The parked call can be retrieved from another phone in the Cisco Unified Communications Manager system, such as a phone at a coworker’s desk or in a conference room.

You retrieve a parked call by entering the parking number for the call into another phone in the Cisco Unified Communications Manager system.

Your system administrator sets up the parking number for the conference station.

- Park Call

Park Call

Procedure

Step 1

During a call, press the Park.

The conference station screen displays the call park number where the system stored your call.

Step 2

Note the call park number displayed on the screen. This number is used to retrieve the call.

You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

Step 3

From any other Cisco Unified IP Phone or conference station in your network, enter the call park number to retrieve the call.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with coworkers.

The ways to pick up a call are:

- Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, the conference station picks up the oldest call first.

- Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:

- Using a group pickup number that is provided by your system administrator.

- Dialing the number of the ringing phone.

- Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator assigns you to a call pickup group and sets the call pickup softkeys.

- Answer Call Using Pickup

- Answer Call Using Group Pickup and Group Pickup Number

- Answer Call Using Group Pickup and Phone Number

- Answer Call Using Other Pickup

Answer Call Using Pickup

Procedure

Step 1

Press Pickup to transfer a ringing call within your pickup group to the conference station.

Step 2

If the call rings, press Answer to connect to the call.

Answer Call Using Group Pickup and Group Pickup Number

Procedure

Step 1

Press Group Pickup to answer a call on a phone outside your pickup group.

Step 2

Enter the group pickup number.

Step 3

If the call rings, press Answer to connect to the call.

Answer Call Using Group Pickup and Phone Number

Procedure

Step 1

Press Group Pickup.

Step 2

Enter the number of the phone line with the call that you want to pick up.

For example, if the call is ringing on line 12345, enter 12345.

Step 3

If the call rings, press Answer to connect.

Answer Call Using Other Pickup

Procedure

Step 1

Press OPickup to transfer a call in your pickup group or in an associated group to the conference station.

Step 2

If the call rings, press Answer to connect.

cBarge

The cBarge feature allows you to add yourself to a call on a shared line and create a standard (ad hoc) conference.

- Join Conference on Shared Line

Join Conference on Shared Line

Procedure

Press cBarge.

You may need to press More first.

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are talking on a call, use Conference to dial another party and add them to the call.

Before completing a conference procedure, you can press Cancel to cancel the procedure.

As the conference host, you can remove individual participants from the conference. You can also view a list of participants.

The conference ends when all the participants hang up.

- Add Third Party to Conference

- View Conference Participants

- Remove Conference Participants

Add Third Party to Conference

Before you begin

Before you can add a party to the conference, you must be on an active call and not on hold.

Procedure

Step 1

Press Conf.

Step 2

Enter the phone number for the party you want to add.

If you have several held calls, you can press Calls to display a caller list and add a caller to the conference.

Step 3

After the new party answers, press Conf.

The conference begins.

Step 4

(Optional) Repeat these steps to add more parties, if desired.

View Conference Participants

Procedure

While in a conference, press ConfList to view a list of the last 16 participants who have joined the conference.

The maximum number of participants that can be displayed is 16. If there are more than 16 participants, only the most recent 16 participants to join display.

Remove Conference Participants

Procedure

Step 1

While in a conference, press ConfList to view a list of participants.

Step 2

Highlight the participant that you want to remove and then press Remove.

Note

Only the most recent 16 conference participants display.

Divert

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. Your system administrator configures this feature and sets the receiving phone number.

- Divert Call

Divert Call

Procedure

Press Divert to send an active call, an incoming call, or a held call to either your voicemail system or to a predetermined phone number set up by your system administrator.

Do Not Disturb

Do Not Disturb (DND) allows you to turn off notification of incoming calls. The ringer, as well as audible and visual notifications, can be turned off.

Depending on how your administrator has configured this feature, incoming calls are either immediately rejected, or the caller information displays on screen.

The system administrator configures the DND softkey, but you can change your DND options from Cisco Unified Communications Manager Self Care Portal.

DND interacts with other types of calls:

- If both DND and Call Forward All are enabled, calls are forwarded without any visual or audible confirmation.

- DND does not affect priority calls.

- Turn DND On and Off

Turn DND On and Off

Procedure

Step 1

Press DND to turn on DND.

Visual confirmation displays briefly.

Step 2

Press DND again to turn off DND.

Visual confirmation displays briefly.

Enhanced Room Coverage

Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode. This feature allows you to use the conference station in a larger room, or to enhance the audio and voice experience for larger groups of in-person attendees.

The Cisco Unified IP Conference Phone 8831 supports wired and wireless microphones. The Cisco Unified IP Conference Phone 8831NR supports only wired microphones.

When two conference station base units are linked together to expand the audio coverage area, one conference station acts as the primary device and the other sound base is the dependant or secondary device. In Linked Mode, the primary base station supports one or two wireless microphones, or it supports one wired microphone. The secondary unit supports only one wired microphone; a wireless microphone cannot be connected to a secondary Sound Base. You cannot mix microphone types on the devices. Consult the following tables for allowable configurations.

Deployment Configurations for Enhanced Room Coverage with a Single Phone

Wired Extension Microphone

Wireless Extension Microphone

Number and type of connected microphones

1 or 2

--

--

1 or 2

Deployment Configurations for Enhanced Room Coverage in Linked Mode

Primary Sound Base

Secondary Sound Base

Wired Extension Microphone

--

--

Wired Extension Microphone

--

1

Wired Extension Microphone

1

--

Wired Extension Microphone

1

1

Wireless Extension Microphone

--

--

Wireless Extension Microphone

1 or 2

--

Voice, dial tone, ringer, and base LED features synchronize between the two devices in Linked Mode.

Note

Use a daisy cable to connect two sound base units in Linked Mode.

- Pair Wireless Microphone

- Unpair Wireless Microphone

Related Information

Linked Mode

Pair Wireless Microphone

Before you begin

The microphone must be in the off state before you can pair it to the conference station. A microphone is off if the microphone's LED is off. To turn off the wireless microphone, hold down the microphone button until the microphone LED turns solid red, then release.

Procedure

Step 1

Choose Apps > Admin Settings > Wireless Microphones.

Step 2

Select either Wireless Microphone 1 or Wireless Microphone 2.

If the selected channel is available, a Pair microphone 1? or Pair microphone 2? prompt displays, and the Pair softkey displays.

If a microphone is already linked to a particular channel, pairing cannot be initiated on the selected channel and the dialog shows that the microphone is linked.

Step 3

Press Pair.

If the channel is ready to pair, the pairing process begins and a text message displays.

Step 4

Put the microphone that corresponds to the selected channel in pairing mode by pressing the microphone's Mute button until the LED lights solid red.

If pairing succeeds, the screen reverts to the Wireless Microphones Menu, and the message Mic X Paired Successfully! displays.

If pairing times out or fails, the status is updated and you can cancel or retry.

Step 5

Press Cancel to revert to the Wireless Microphones Menu.

Step 6

Press Retry to start the pairing process again.

Related Tasks

Unpair Wireless Microphone

Unpair Wireless Microphone

If you need to connect a wired microphone to the conference station, any wireless microphones must be unpaired first. You can also use this procedure to unpair a microphone that is no longer in use.

Note

This option is not available if the microphone is connected. To enable the unpair command, place the wireless microphone in its charger or turn it off.

Procedure

Step 1

Choose Applications > Admin Settings > Wireless Microphones.

Step 2

Select either Wireless Microphone 1 or Wireless Microphone 2.

If the selected channel is paired, the Unpair softkey displays.

Step 3

Press Unpair.

A verification prompt with the options to Cancel or Unpair displays.

Step 4

Press Unpair to continue to unpair the microphone.

The microphone channel's registration information in the base deletes. If you view the microphone channel's status in phone info menu, the status value and RFID are empty.

Step 5

Press return to revert to the wireless microphones menu and stop the process.

Related Tasks

Pair Wireless Microphone

Cisco Extension Mobility

Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Station to use as your own. After you log in to Extension Mobility, the new device adopts your user profile, features, established services, and web-based settings. Your system administrator must configure Extension Mobility for you.

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Note

- Extension Mobility automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.

- Changes that you make to your Extension Mobility profile from Cisco Unified Communications Manager Self Care Portal take effect immediately if you are logged in to Extension Mobility on the physical device; otherwise, changes take effect the next time you log in.

- Changes that you make to a phone or conference station from Cisco Unified Communications Manager Self Care Portal take effect immediately if you are logged out of Extension Mobility; otherwise, changes take effect after you log out.

- Local settings controlled by the phone are not maintained in your Extension Mobility profile.

- Enable Extension Mobility

Enable Extension Mobility

Procedure

Step 1

Press Apps.

Step 2

Select EM Service.

Step 3

Enter your user ID and PIN.

The user ID and PIN are provided by your system administrator

Step 4

If prompted, select a device profile.

Step 5

To sign out, press Apps.

Step 6

Select Services.

Step 7

Select EM Service.

Step 8

At the prompt, press Yes.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

- Hold Active Call

- Switch Between Active and Multiple Holding Calls

- Hold Active Call and Answer New Incoming Call

Hold Active Call

Procedure

Step 1

To put an active call on hold, press Hold.

The Hold icon displays as a status icon.

Step 2

If there is only one call on hold and you are not on an active call, press Resume.

Step 3

If you are already on an active call, press Swap.

The holding call becomes active, and the active call is placed on hold.

Switch Between Active and Multiple Holding Calls

Procedure

Step 1

If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a call list of holding calls displays on the screen.

Step 2

Use the Navigation bar to highlight the call you want to make active, press Resume.

The current active call is placed on hold and the selected call is now active.

Hold Active Call and Answer New Incoming Call

Procedure

To place an active call on hold and answer an incoming call, pressAnswer.

Hold Reversion

Hold Reversion provides a notification that a call is left on hold. Hold reversion notifications are similar to new call notifications.

Depending on the configuration of the conference station, you may see one or more of the following:

- An animated icon that appears as an incoming call for two seconds and then as a hold icon for two more seconds.

- A single ring that repeats at regular intervals.

- The Call button on the DCU flashes green.

- The LEDs on the sound base flash green.

- Respond to Hold Reversion Notification

Respond to Hold Reversion Notification

Procedure

Press Answer

Meet Me Conference

If enabled by your system administrator, you can call a predetermined number at a scheduled time to host or join a Meet Me conference.

The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

Note

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

- Host Meet Me Conference

- Join Meet Me Conference

Host Meet Me Conference

Procedure

Step 1

Obtain a Meet Me phone number from your system administrator.

Step 2

Distribute the Meet Me phone number to participants.

Step 3

When you are ready to start the meeting, press MeetMe.

You may need to press More first.

Step 4

Dial the Meet Me phone number.

Join Meet Me Conference

Procedure

Step 1

Dial the Meet Me phone number provided by the conference host.

Step 2

If you hear a busy tone, the host has not yet joined the conference. In this case, disconnect and try your call again.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls associated with the conference station phone number.

To set up Mobile Connect, use the Cisco Unified Communications Manager Self Care Portal to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

When you enable Mobile Connect:

- The conference station and remote destinations receive calls simultaneously.

- When you answer the call on the conference station, the remote destinations stop ringing, disconnect, and display a missed call message.

- When you answer the call on one remote destination, the other remote destinations and the conference station stop ringing, disconnect, and a missed call message displays on the other remote destinations.

- Enable Mobile Connect

- Switch IP Phone Call to Mobile Phone

- Switch Mobile Call to IP Phone

Enable Mobile Connect

Procedure

Step 1

Press More.

Step 2

Press Mobility to display the current remote destination status (Enabled or Disabled).

Step 3

Press Select to change the status.

Step 4

Press Exit.

Switch IP Phone Call to Mobile Phone

Procedure

Step 1

Press More.

Step 2

Press Mobility.

Step 3

Select To mobile.

Step 4

Answer the in-progress call on your mobile phone.

You cannot use the conference station for any other calls while this call is still in progress.

The Call button LED lights solid red, and the calling party number displays on the phone.

Switch Mobile Call to IP Phone

Procedure

Step 1

Press Call on the conference station.

Step 2

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Step 3

Press Resume on the conference station within 5 to 10 seconds and start talking on the conference station.

Monitoring and Recording

The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on an individual call basis.

You can start or stop a recording by pressing the Record softkey on your phone.

Users might receive audible alerts during call monitoring and recording. By default, the person who monitors and records the call does not receive an audible alert.

Secure monitoring and recording is also available. For details on this aspect of the feature, contact your system administrator.

Multiple Calls per Line

The conference station has a single line and supports a maximum of six calls. Unless you are in a conference, only one call can be connected at any time; other calls are automatically placed on hold.

- Multiple Incoming Calls

- Call Ended on Line with Multiple Calls

- Outbound Call Maximum

- Answer Second Call on Same Line

- Switch Between Calls on Same Line

- Create Conference with Two Calls on Same Line

- Transfer Two Calls on Same Line

- Shared Line

Multiple Incoming Calls

If there is a second incoming call on the line, while the first call rings, a navigable incoming call list window displays on the screen. The call list window updates automatically if there are additional incoming calls, or if an incoming call is cancelled.

Call Ended on Line with Multiple Calls

If there are multiple calls on the line when a call completes, the next call in the call list gains focus.

Outbound Call Maximum

The conference station supports a maximum of 6 outbound calls.

Answer Second Call on Same Line

Procedure

To answer a second call on your conference station line, press Answer.

Any active call is placed on hold, and the second call is answered.

Switch Between Calls on Same Line

Procedure

Step 1

Press Swap to switch between two calls on the same line.

Step 2

If there are more than two calls on the line, select a call from the call list and press Resume.

Create Conference with Two Calls on Same Line

Procedure

Step 1

With two connected calls on the same line, select a call to make it the active call.

The second call is put on hold.

Step 2

Press Conference.

Step 3

Press Calls to view the call list and select the caller to add to the conference.

Step 4

Wait for the call to connect.

Step 5

Press Conference to add the participant to your call.

The conference begins.

Step 6

(Optional) Repeat to add additional participants.

Transfer Two Calls on Same Line

Before you begin

You must be on an active call to transfer calls.

Procedure

Step 1

Press Transfer.

Step 2

Enter phone number for the transfer destination.

When you have reached the maximum number of calls for your line, pressing Transfer allows you to select the calls from a list of calls on the line.

Step 3

Wait for the recipient to answer.

Step 4

Press Transfer again.

Shared Line

If the conference station is registered on a shared line you can handle multiple calls in the following ways:

- If there are two or more remote calls on the shared line, the caller ID field on the conference station indicates the number of remote calls on the line, and the state of the call. Press Calls to display the call list window.

- If at least one call on the shared line is on hold, the Call button LED flashes red. Press Resume to make the call active, or use the Navigation bar to choose a call to resume from the call list. For example, if a remote call on the shared line is placed on hold the Call button on your conference station will flash red.

Mute

Mute allows you to block audio input for the conference station, so that you can hear other parties on the call but they cannot hear you.

The conference station can be muted in two ways:

- Press the Mute button on the Sound Base.

- Press the Mute button on the DCU.

If connected, the optional extension microphones can also be used to mute the conference station. In Linked Mode, the Mute button on the secondary sound base behaves the same as the Mute button on the primary unit.

LED indicators on both the sound base and the DCU indicate the mute status of the conference station:

- Solid, red base LEDs and red base Mute button: muted.

- Solid, red DCU Mute button: muted.

- Mute IP Phone Sound Base

- Mute IP Phone DCU

Mute IP Phone Sound Base

Procedure

Step 1

Press Mute to turn Mute on.

The Mute button is backlit by a solid, red light, and the sound base LEDs light red.

Step 2

Press Mute again to turn Mute off.

Mute IP Phone DCU

Procedure

Step 1

Press Mute to turn Mute on.

The Mute button is backlit by a solid, red light, and a mute icon displays on the screen.

Step 2

Press Mute again to turn Mute off.

On-Hook Dialing

On-hook dialing allows you to enter a phone number before getting a dial tone and then press the Call button to complete the call.

- Dial Number On-Hook

Dial Number On-Hook

Procedure

Step 1

Enter a phone number.

Step 2

Press Dial.

Plus Dialing

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number when dialing an international number.

A phone number with the + sign in it can be selected and dialed without the need to add digits for international calls.

- Dial International Number

Dial International Number

Before you begin

Before dialing an international call or using Plus Dialing, enter any local access code, such as 8 or 9 if applicable.

Procedure

Step 1

Press and hold star (*) for at least 1 second.

The plus (+) sign displays as the first digit in the phone number.

The corresponding key tone stops to indicate that the * has changed to a + sign.

Step 2

Dial the international number, including the country code.

Privacy

If configured, the Privacy feature allows you to prevent others who share your line from seeing information about your calls. Your system administrator configures this feature.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

- Enable Privacy on Shared Line

Enable Privacy on Shared Line

Before you begin

Before you can use this feature, it must enabled by your system administration.

Procedure

Step 1

Press More.

Step 2

Use the Navigation bar and Select button to scroll to the Private softkey.

- Press Private to enable this feature.

- Press Private to disable this feature if it is currently enabled.

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Invoking the QRT reports a problem with the current call to the system administrator.

- Report IP Phone Problems

Report IP Phone Problems

Procedure

Step 1

Press More.

Step 2

Use the Navigation bar and Select button to locate and select QRT.

The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number.

- Redial Number

Redial Number

Procedure

To redial the last number you called, press Redial.

Shared Lines

Shared lines allow you to use one phone number for multiple devices.

A shared line is useful if you have multiple devices and want one phone number, share call-handling tasks with coworkers, or handle calls on behalf of a manager. The other devices that share your line are referred to as remote devices, and a call that is being handled by a device that shares your line is referred to as a remote call.

When a call comes in on the shared line, the conference station rings and your coworker's device rings. Either you or your coworker can answer the call, place the call on hold, or transfer the call.

The Call button on the DCU has an LED that indicates the call state. For example:

- Remote in use: solid red LED.

- Remote hold: pulsing red LED

Your call history shows the status for all calls on the shared line. For example, if a call rings on a shared line and you answer the call, your coworkers who share the line see that the call was answered remotely. Your call history identifies calls that were Placed, Received, or Missed.

Transfer

Transfer allows you to redirect a connected call from the conference station to another number.

Before completing a transfer procedure, you can press Cancel to cancel the procedure.

- Transfer Call to Another Number

Transfer Call to Another Number

Before you begin

The call must be active to be transferred.

Procedure

Step 1

Press Transfer.

Step 2

Enter the destination number.

Step 3

Wait for the recipient to answer.

Step 4

Press Transfer again.

The transfer completes.

Cisco WebDialer

Cisco WebDialer allows you to click-to-dial contacts from the Cisco Unified Communications Manager Directory. Your system administrator sets up this feature for you.

- Use WebDialer with Another Online Corporate Directory

- Change WebDialer Preferences

Use WebDialer with Another Online Corporate Directory

Procedure

Step 1

Sign in to a WebDialer-enabled corporate directory and search for coworkers.

Step 2

Select the number that you want to dial.

Step 3

When prompted, enter your user ID and password.

Step 4

If this is your first time using WebDialer, review the preferences on the Make Call window.

Step 5

Select Dial.

The call is now placed on your phone line.

Step 6

To end a call, select Hang up in the Make Call window or press End Call on your conference station.

Change WebDialer Preferences

Procedure

Step 1

Sign in to your User Option web pages.

Step 2

Initiate a call using WebDialer to access the Make Call window.

The Make Call window displays the first time that you use WebDialer (after you select the number that you want to dial).

Step 3

Select one of the following options from the Make Call window:

- Preferred language: Determines the language used for WebDialer settings and prompts.

- Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you use to place WebDialer calls.

If you have one phone with a single line, the appropriate phone and line are automatically selected.

Step 4

If the phone and line do not select automatically, choose a phone or line.

If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Apps > Phone Information.

Step 5

If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu in the Make Call window.

Step 6

Ensure that you do not select Do not display call information or Disable Auto Close.

- Do not display call confirmation: If selected, the WebDialer Make Call window does not display the next time WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory.

- Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.

Sign In to the Cisco Unified Communications Self Care Portal

Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes.

Before you can access any of your options, such as speed dial or personal address book, you must sign in. When you finish using the portal, sign out.

Note

Some features may not be available for your phone, and thus you can't set the features up in the Self Care Portal.

Sometimes, you can access the Cisco Unified Communications Self Care Portal without signing in.

For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.

Procedure

Step 1

Obtain the portal URL, user ID, and default password from your administrator.

Typically, the portal URL is http://ip_address or hostname/ucmuser.

Step 2

Open a web browser on your computer and enter the URL.

Step 3

If prompted to accept security settings, select Yes or Install Certificate.

Step 4

Enter your user ID in the Username field.

Step 5

Enter your password in the Password field.

Step 6

Select Login.

Step 7

Select Logout to sign out.

Chapter 7. Troubleshooting

- General Troubleshooting

- Phone Administration Data

- Quality Reporting Tool

General Troubleshooting

This section provides information to help you troubleshoot general problems with the conference station. For more information, see your system administrator.

Symptom

Explanation

You cannot hear a dial tone or complete a call.

One or more of the following factors might apply:

- You must log into the Cisco Extension Mobility Service.

- The conference station has time-of-day restrictions that prevent you from using some features during certain hours of the day.

A conference station button is unresponsive.

Your system administrator may have disabled the button on the conference station.

The softkey that you want to use does not appear.

One or more of the following factors might apply:

- You must change the line state (for example, go off-hook or have a connected call).

- You must press More to reveal additional softkeys.

- The conference station is not configured to support the feature associated with that softkey. Contact your administrator for more information.

Barge fails and results in a fast busy tone.

One or more of the following factors might apply:

- You cannot barge an encrypted call if the conference station you are using is not configured for encryption. When your barge attempt fails for this reason, the conference station plays a fast busy tone.

- You have toggled on the Privacy softkey.

You are disconnected from a call that you joined using Barge.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails.

The other party might have call forwarding enabled.

Phone Administration Data

Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes.

If You Are Asked To...

Then...

Access network configuration data

Choose Apps > Admin Settings > Network Configuration, and then navigate to the item that you want to view.

Access status data

Choose Apps > Admin Settings > Status, and then navigate to the item that you want to view.

Access model information

Choose Apps > Admin Settings > Phone Information, and then navigate to the item that you want to view.

Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on your configuration, use the QRT to:

- Immediately report an audio problem on a current call.

- Select a general problem from a list of categories and choose reason codes.

Chapter 8. Cisco One-Year Limited Hardware Warranty Terms

Warranty Overview

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com.

View Cisco Information Packet

Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

Procedure

Step 1

Launch your browser, and go to this URL:

http://www.cisco.com/en/us/products/prod_warranties_listing.html

The Warranties and License Agreements page appears.

Step 2

To read the Cisco Information Packet, follow these steps:

1. Click the Information Packet Number field, and make sure that the part number 78-5235-03B0 is highlighted.

2. Select the language in which you would like to read the document.

3. Click Go.

4. The Cisco Limited Warranty and Software License page from the Information Packet appears.

5. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

Note

You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from http://www.adobe.com

Step 3

To read translated and localized warranty information about your product, follow these steps:

1. Enter this part number in the Warranty Document Number field: 78-10747-01C0

2. Select the language in which you would like to view the document.

3. Click Go. The Cisco warranty page appears.

4. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL:

http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html

Chapter 9. Product Safety and Security

- Safety and Performance Information

- Compliance Statements

- Cisco Product Security Overview

- Important Online Information

Safety and Performance Information

- Power Outage

- External Devices

- Ways to Provide Power to Your Phone

- Phone Behavior During Times of Network Congestion

- UL Warning

- Product Label

Power Outage

Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.

External Devices

We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions:

- Move the external device away from the source of the RF or AF signals.

- Route the external device cables away from the source of the RF or AF signals.

- Use shielded cables for the external device, or use cables with a better shield and connector.

- Shorten the length of the external device cable.

- Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Ways to Provide Power to Your Phone

You can provide power to your phone in one of these ways:

- Use the power adapter that comes with your phone.

If you are not sure whether your network supports PoE, check with your administrator.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

UL Warning

The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building.

Product Label

The product label is located on the bottom of the device.

Compliance Statements

- Compliance Statements for the European Union

- Compliance Statements for the USA

- Compliance Statements for Canada

- Compliance Statements for New Zealand

- Compliance Statement for Argentina

- Compliance Information for Brazil

- Compliance Statement for Singapore

- Compliance Information for Japan

- FCC Compliance Statements

Compliance Statements for the European Union

- CE Marking

CE Marking

The following CE mark is affixed to the equipment and packaging.

Compliance Statements for the USA

- Part 15 Radio Device

Part 15 Radio Device

Caution

The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

Compliance Statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

Compliance Statements for New Zealand

- Permit to Connect (PTC) General Warning

Permit to Connect (PTC) General Warning

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

Compliance Statement for Argentina

Advertencia

No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.

Compliance Information for Brazil

Art. 6º - 506

This equipment is a secondary type device, that is, it is not protected against harmful interference, even if the interference is caused by a device of the same type, and it also cannot cause any interference to primary type devices.

For more information, go to this URL: http://www.anatel.gov.br

Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.

Site Anatel: http://www.anatel.gov.br

Model

Certificate Number

8831

0382-14-1086

Compliance Statement for Singapore

Compliance Information for Japan

VCCI Compliance for Class B Equipment

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following:

- FCC Part 15.19 Statement

- FCC Part 15.21 Statement

- FCC RF Radiation Exposure Statement

- FCC Receivers and Class B Digital Statement

FCC Part 15.19 Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna

- Increase the separation between the equipment or devices

- Connect the equipment to an outlet other than the receiver's

- Consult a dealer or an experienced radio/TV technician for assistance

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/policiesandregulations/ear/index.htm.

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/regulatory_compliance/english/install/guide/iphrcsi3.html

Introduction

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)