Cisco Unified IP Conference Phone 8831 Release Notes for Firmware Release 10.3(1)SR2

Related Documentation

Cisco IP Phone 8800 Series Documentation

Cisco Unified Communications Manager Documentation

New and Changed Features

Features Available with the Firmware Release

Downgrade Disabled

Features Available with the Latest Cisco Unified Communications Manager Device Pack

HTTPS Support

Installation

Installation Requirements

Upgrade from 9.3(3) to 10.3(1)SR2 on Cisco Unified Communications Manager

Upgrade from 10.3(1) to 10.3(1)SR2 on Cisco Unified Communications Manager

Upgrade from 9.3(3) to 10.3(1)SR2 with Zip Files

Upgrade from 10.3(1) to 10.3(1)SR2 with Zip files

Limitations and Restrictions

Firmware Downgrade

Phone Behavior During Times of Network Congestion

Health-Care Environment Use

Caveats

Access Cisco Bug Search

Open Caveats

Resolved Caveats

Cisco Unified Communication Manager Public Keys

Unified Communications Manager Endpoints Locale Installer

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

Cisco IP Phone Firmware Support Policy

Documentation, Service Requests, and Additional Information

Copyright Page

Cisco Unified IP Conference Phone 8831 Release Notes for Firmware Release 10.3(1)SR2

First Published: November 12, 2015

Last Updated: October 13, 2016

Cisco Unified IP Conference Phone 8831 Release Notes for Firmware Release 10.3(1)SR2

These release notes support the Cisco Unified IP Conference Phone 8831 running SIP Firmware Release 10.3(1)SR2.

The following table lists the support and protocol compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Protocol

Support Requirements

Cisco Unified IP Conference Phone 8831

SIP

Cisco Unified Communications Manager 7.1(5) and later

Related Documentation

Use the following sections to obtain related information.

Cisco IP Phone 8800 Series Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

Click Here

The Design Guides are located at the following URL:

Click Here

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

Click Here

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Note

Some features may require the installation of a Cisco Unified Communications Manager Device Package. Failure to install the Device Package before the phone firmware upgrade may render the phones unusable.

Features Available with the Firmware Release

The following sections describe the features available with the Firmware Release.

Downgrade Disabled

This feature disables the downgrade of the Cisco Unified IP Conference Station 8831 firmware from 10.3(1)SR2 to previous firmware versions on specific phone hardware versions. Some phone hardware versions require Firmware Release 10.3(1) or later.

Features Available with the Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which require the new firmware and the latest Cisco Unified Communications Manager Device Pack.

For information about the Cisco Unified IP Phones and the required Cisco Unified Communications Manager device packs, see the following URL:

Click Here

HTTPS Support

The HTTPS Support feature enables the conference phone to communicate with phone services in a secure manner.

The administrator sets the HTTPS Service parameter in the Cisco Unified Communication Manager Administration using Device > Phone or System > Enterprise Phone Configuration.

Installation

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack.

Note

If your Cisco Unified Communications Manager does not have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see Click Here .

Upgrade from 9.3(3) to 10.3(1)SR2 on Cisco Unified Communications Manager

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Note

For Firmware Release 10.3(1)SR2, there are special steps required to update phones that are running Firmware Release 9.3(3) or Release 9.3(3)ES9.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco Unified IP Phones 8800 Series.

Step 3

Choose Cisco Unified IP Conference Phone 8831.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

Choose 10.3(1).

Step 6

Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.cop.sgn, click the Download Now or Add to cart button, and follow the prompts.
Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html

Step 8

Follow the instructions in the readme file to install the firmware.

Step 9

Return to the firmware download page.

Step 10

Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts.

Wireless Microphone Regions and Firmware Loads

Region

Region-Specific Firmware

North America

cmterm-8831-sip.10-3-1SR2-2-NA.cop.sgn

Europe

cmterm-8831-sip.10-3-1SR2-2-EU.cop.sgn

Latin America

cmterm-8831-sip.10-3-1SR2-2-LA.cop.sgn

Brazil

cmterm-8831-sip.10-3-1SR2-2-BR.cop.sgn

Taiwan

cmterm-8831-sip.10-3-1SR2-2-TW.cop.sgn

Japan

cmterm-8831-sip.10-3-1SR2-2-JP.cop.sgn

Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 11

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 12

If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

Step 13

Follow the instructions in the readme file to install the firmware.

Upgrade from 10.3(1) to 10.3(1)SR2 on Cisco Unified Communications Manager

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco Unified IP Phones 8800 Series.

Step 3

Choose Cisco Unified IP Conference Phone 8831.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.3(1)SR2.

Step 6

Select the file cmterm-8831-sip.10-3-1SR2-2.k3.cop.sgn, click the Download Now or Add to cart button, and follow the prompts.
Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-8831-sip.10-3-1SR2-2-readme.html

Step 8

If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

Step 9

Follow the instructions in the readme file to install the firmware.

Upgrade from 9.3(3) to 10.3(1)SR2 with Zip Files

If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 9.3(3) or 9.3(3)SE9, use these upgrade instructions. You must upgrade the phone from 9.3(3) to 10.3(1) and then apply the 10.3(1)SR2 load.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco Unified IP Phones 8800 Series.

Step 3

Choose Cisco Unified IP Conference Phone 8831.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the All Releases folder, expand the SIPv.10 folder and choose 10.3(1).

Step 6

Select the file cmterm-8831-sip.9-3-3-TO-10-3-1-v2.zip, click the Download Now or Add to cart button, and follow the prompts.
Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7

Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html

Step 8

Follow the instructions in the readme file to install the firmware.

Step 9

Return to the firmware download page.

Step 10

In the Latest Releases folder, choose 10.3(1)SR2.

Step 11

Select the required region-specific file as described in the following table, click the Download Now or Add to cart button, and follow the prompts.

Wireless Microphone Regions and Firmware Loads

Region

Region-Specific Firmware

North America

cmterm-8831-sip.10-3-1SR2-2NA.zip

Europe

cmterm-8831-sip.10-3-1SR2-2EU.zip

Latin America

cmterm-8831-sip.10-3-1SR2-2LA.zip

Brazil

cmterm-8831-sip.10-3-1SR2-2BR.zip

Taiwan

cmterm-8831-sip.10-3-1SR2-2TW.zip

Japan

cmterm-8831-sip.10-3-1SR2-2JP.zip

Note:
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 12

Click the + next to the firmware filename in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 13

Unzip the files.

Step 14

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Step 15

If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

Upgrade from 10.3(1) to 10.3(1)SR2 with Zip files

If a Cisco Unified Communications Manager is not available to load the installer, you can use a .zip file to load the firmware.

If your Cisco Unified IP Conference Phone 8831 is running Firmware Release 10.3(1) or 10.3(1)SR1, use this set of upgrade instructions.

Before You Begin

Before using Cisco Unified IP Phone Firmware Release 10.3(1)SR2 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:
Click Here

Step 2

Choose Cisco Unified IP Phones 8800 Series.

Step 3

Choose Cisco Unified IP Conference Phone 8831.

Step 4

Choose Session Initiation Protocol (SIP) Software.

Step 5

In the Latest Releases folder, choose 10.3(1)SR2.

Step 6

Download the zip file for your region.

Step 7

Unzip the files.

Step 8

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Step 9

If the Cisco Unified Communications Manager Device Pack to support this release is not available, download the file cmterm-8831-QED-1031-4.k3.cop.sgn and install it on the Cisco Unified Communications Manager.

Limitations and Restrictions

Firmware Downgrade

After you install Firmware Release 10.3(1)SR2 on a conference phone, you cannot downgrade the firmware to an older release.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

Caveats

Access Cisco Bug Search

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

- All severity level 1 or 2 bugs

- Significant severity level 3 bugs

You can search for problems by using the Cisco Bug Search.

Before You Begin

To access Cisco Bug Search, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

To access the Cisco Bug Search, go to:
Click Here

Step 2

Log in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

Open Caveats

The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Conference Phone 8831 for Firmware Release 10.3(1)SR2.

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

Open Caveats for 10.3(1)SR2

Identifier

Description

CSCtz98863

"Redirected" and "Dialed" Number not displayed when receiving CFwd call

CSCud47672

The LEDs on Base and DCU do not turn on when RTPTx and RTPMTx

CSCud49802

8831 does not play sound of RTPRx when ring in

CSCue01254

Locale: local issues for Arabic

CSCue03730

Misc. locale formatting and translation issues on 8831

CSCue09847

Locale: Network locale issues summary

CSCue39992

Locale: Chosen Ringtone name not translated when change locale

CSCue42487

Feature "Calling Party Normalization" is broken

CSCue78002

Locale: In HK, Call 2 of 2 is not translated correctly during call

CSCuf35326

JPN: 8831: Revising "Are you sure you want to unpair microphone x?"

CSCug20247

Can't conf another conference via Calls softkey

CSCuh18303

Phone can't register to cucm after unregister for long duration

CSCui36679

Can't hear voice for 1-2s if callee auto answer call

CSCui92105

LED never stop flashing and ringtone not stopped if exit ringtone GUI

CSCuj08515

phone download the XMLDefault.xml after the tftp service get down

Resolved Caveats

The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Conference Phone 8831 for Firmware Release 10.3(1)SR2.

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

Resolved Caveats for Firmware Release 10.3(1)SR2

Identifier

Description

CSCue56834

HTTPS support

CSCus31320

Oct 2014 OpenSSL Vulnerabilities

CSCus42758

JANUARY 2015 OpenSSL Vulnerabilities

CSCus69794

Evaluation of glibc GHOST vulnerability - CVE-2015-0235

CSCut29853

8831 HTTPS queries failing

CSCut46620

MARCH 2015 OpenSSL Vulnerabilities

CSCuu82568

Evaluation of odm_jdm_phones for OpenSSL June 2015

CSCuw83334

8831 needs to prevent downgrading to firmware earlier than 10.3.1SR2

CSCuw89243

remove the braces around the number on 8831 display

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access Click Here , navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

Administrators and users should check the Cisco website for updated user guides and download the PDF files. Administrators can also make the files available to the users on their company website.

Tip

Administrators may want to bookmark the web pages for the phone models that are deployed in their company and send these URLs to their users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for Cisco IP Phones, see Click Here .

Documentation, Service Requests, and Additional Information

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

Click Here

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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