Chapter 1. Your Phone

- Your Cisco IP Conference Phone 8832 and 8832NR

- New and Changed Information

- Phone Setup

- Self Care Portal

- Cisco IP Conference Phone 8832 Buttons and Hardware

- Phone Firmware and Upgrades

- Energy Savings

- Additional Help and Information

Your Cisco IP Conference Phone 8832 and 8832NR

The Cisco IP Conference Phone 8832 and 8832NR provide high‑definition (HD) audio performance and 360-degree coverage for medium to large conference rooms and executive offices. The conference phone has sensitive microphones that let you speak in a normal voice and be clearly heard from up to 10 feet (2.1 m) away.

Cisco IP Conference Phone 8832

You can connect two wired expansion microphones to the phone to increase coverage in larger conference rooms.

The phone also supports an optional set of two wireless expansion microphones.

The Cisco IP Conference Phone 8832NR (non-radio) version does not support Wi-Fi or wireless expansion microphones.

The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the expansion microphones, coverage extends to a 20 x 34 foot (6.1 x 10 m) room and up to 22 people.

You can connect two base units to increase the coverage for a room. This configuration requires the optional Daisy Chain kit and can support two expansion microphones (either wired or wireless, but not a mixed combination). If you are using wired microphones with the Daisy Chain kit, the configuration provides coverage for a room up to 20 x 50 feet (6.1 x 15.2 m) and up to 38 people. If you are using wireless microphones with the Daisy Chain kit, the configuration provides coverage for a room up to 20 x 57 feet (6.1 x 17.4 m) and up to 42 people.

- Feature Support

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your administrator.

New and Changed Information

You can use the information in the following sections to understand what has changed in the document. Each section contains the major changes.

- New and Changed Information for Firmware Release 14.1(1)SR2

- New and Changed Information for Firmware Release 14.1(1)

- New and Changed Information for Firmware Release 14.0(1)

- New and Changed Information for Firmware Release 12.8(1)

- New and Changed for Firmware Release 12.7(1)

- New and Changed Information for Firmware Release 12.6(1)

- New and Changed Information for Firmware Release 12.5(1)SR3

- New and Changed Information for Firmware Release 12.5(1)SR2

- New and Changed Information for Firmware Release 12.5(1)SR1

- New and Changed Information for Firmware Release 12.5(1)

- New and Changed Information for Firmware Release 12.1(1)

New and Changed Information for Firmware Release 14.1(1)SR2

The following information is new or changed for Firmware Release 14.1(1).

Feature

New or Changed

Updated the topic to add more information

Compliance Statements for Canada

New and Changed Information for Firmware Release 14.1(1)

The following information is new or changed for Firmware Release 14.1(1).

Feature

New or Changed

Expanded Speed Dial

Transfer a Call to Another Person

Improved Call Alert for Hunt Group

Answer a Call Within Your Hunt Group

New and Changed Information for Firmware Release 14.0(1)

New and Changed Information

Feature

New or Changed

Hunt Group Enhancements

Recent Calls List

Call Park Enhancements

Place a Call on Hold with Call Park

New and Changed Information for Firmware Release 12.8(1)

New and Changed Information for Firmware Release 12.8(1)

Feature

New or Changed Content

Phone Data Migration

Replace Your Existing Phone with a New Phone

New and Changed for Firmware Release 12.7(1)

The following table shows the changes made for Firmware Release 12.7(1).

Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.7(1)

Revision

Updated Section

Updated for hunt group calls on Call Alert

Answer a Call Within Your Hunt Group

General changes

In certain circumstances, users who dialed a number that was busy received the reorder tone. With this release, the user hears the busy tone.

New sections Conference Phone Navigation, Conference Phone Softkeys, Phone Icons, and Clean the Phone Screen.

New and Changed Information for Firmware Release 12.6(1)

No user guide updates were required for Firmware Release 12.6(1).

New and Changed Information for Firmware Release 12.5(1)SR3

The following table shows the changes that were made for Firmware Release 12.5(1)SR3.

Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.5(1)SR3

Revision

New or Updated Section

New topic

Phone Keypad Characters

New and Changed Information for Firmware Release 12.5(1)SR2

No User Guide updates were required for Firmware Release 12.5(1)SR2.

Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.

New and Changed Information for Firmware Release 12.5(1)SR1

No updates were required for Firmware Release 12.5(1)SR1.

New and Changed Information for Firmware Release 12.5(1)

No updates were required for Firmware Release 12.5(1).

New and Changed Information for Firmware Release 12.1(1)

The following table shows the changes that were made for Firmware Release 12.1(1).

Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.1(1)

Revision

New or Updated Section

Updates to support for Cisco IP Conference Phone 8832 PoE Injector

Connect to the Network

Support for Wireless Microphone

- Your Cisco IP Conference Phone 8832 and 8832NR

- Wireless Expansion Microphone

- Install the Wireless Expansion Microphones

- Pair a Wireless Microphone

- Unpair a Wireless Microphone

- Install the Wireless Microphone Charging Cradle

- Charge a Wireless Microphone

Support for Daisy Chain

- Your Cisco IP Conference Phone 8832 and 8832NR

- Daisy Chain Mode

Support for Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector

Connect to the Network

Support for Wi-Fi

- Connect to the Network

- Set Up Wi-Fi Client

- Connect to a Preconfigured Wi-Fi Network

Support for Mobile and Remote Access Through Expressway

- Connect to the Network

- Connect to Expressway

Support for CMC and FAC

Calls That Require a Billing Code or Authorization Code

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

- Connect to the Network

- Install the Wired Expansion Microphones

- Install the Wireless Expansion Microphones

- Pair a Wireless Microphone

- Unpair a Wireless Microphone

- Install the Wireless Microphone Charging Cradle

- Charge a Wireless Microphone

- Daisy Chain Mode

- Replace Your Existing Phone with a New Phone

Connect to the Network

You need to connect the phone to the network.

- Wired network connection—All wired network connections use one of the following:

- PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 PoE Injector (CP-8832-POE) and connect the injector to the network with an Ethernet cable.

- Non-PoE deployment: Connect the phone to the Cisco IP Conference Phone 8832 Non-PoE Ethernet Injector (CP-8832-ETH or CP-8832-ETH-WW). Then, connect the injector to the network with an Ethernet cable and plug the injector into the electric outlet.

- Wireless connection—The Cisco IP Conference Phone 8832 can connect to a Wireless Access Point using Wi-Fi. This deployment requires the power supply (CP-8832-PWR or CP-8832-PWR-WW).

Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access Through Expressway and you connect your phone to the network, it connects to the Expressway server.

Note

CP-8832-ETH and CP-8832-PWR are for North America. CP-8832-ETH-WW and CP-8832-PWR-WW are for other locations.

PoE Deployment

Non-PoE Deployment

Wi-Fi Network Connection

- Set Up Wi-Fi Client

- Connect to a Preconfigured Wi-Fi Network

- Connect with Activation Code Onboarding

- Connect to Expressway

Set Up Wi-Fi Client

The Cisco IP Conference Phone 8832 can access a Wi-Fi network. You need a power adapter to power the phone. The Cisco IP Conference Phone 8832NR cannot be used with a Wi-Fi network.

Before you begin

Your administrator needs to configure settings on the call control system to enable Wi-Fi access.

Procedure

Step 1

If the phone is plugged into the Ethernet, unplug the Ethernet cable.

Step 2

Press Settings.

Step 3

Navigate to Admin settings > Network setup > Wi-Fi client setup.

Step 4

Navigate to Wireless and press On.

Step 5

Press Apply to save the changes, or press Revert to cancel the changes.

Step 6

Navigate to Network name.

Step 7

When the phone finishes scanning the SSID, choose a network to join.

Step 8

Enter your Wi-Fi credentials and press Connect.

Connect to a Preconfigured Wi-Fi Network

You can connect your Cisco IP Conference Phone 8832 to the network using Wi-Fi, but, for security, enter your username and password. But, the Cisco IP Conference Phone 8832NR does not support Wi-Fi.

Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi network or when your phone powers up.

You cannot dismiss the Wi-Fi sign-in window without entering the correct username and password.

Procedure

Step 1

Enter your Wi-Fi credentials when prompted.

Step 2

Select Sign-in.

Connect with Activation Code Onboarding

If your network has been configured to support this feature, then you can use Activation Code Onboarding to connect to your company's phone network.

- Enter an Activation Code

Enter an Activation Code

Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week. Contact your administrator if you don't know your code or if you need a new one.

Procedure

Step 1

Enter your activation code on the activation screen.

Step 2

Press Submit.

Connect to Expressway

You can use Mobile and Remote Access Through Expressway to connect to your corporate network when you are working away from your office.

Procedure

Step 1

Reset service mode through Settings > Admin Settings > Reset Settings > Service mode.

Step 2

Press Select when prompted to change the service mode.

Step 3

Enter the service domain and press Continue.

Step 4

Enter your username and password.

Step 5

Select Sign in.

Install the Wired Expansion Microphones

The phone supports an optional kit with two wired expansion microphones. You can extend the microphones up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

Procedure

Step 1

Plug the end of the microphone cable into the port on the side of the phone.

Step 2

Extend the microphone cable to the desired position.

The following figure shows installation of a wired expansion microphone.

Wired Expansion Microphone Installation

Related References

Wired Expansion Microphone

Install the Wireless Expansion Microphones

The conference phone provides the option of connecting two wireless expansion microphones.

Note

You must use either two wired microphones or two wireless microphones with the phone, but not a mixed combination.

When the phone is in a call, the LED on the expansion microphone is lit green. To mute the expansion microphone, press the Mute key. When the microphone is muted, the LED is lit red. When the battery in the microphone is low, the battery indication LED blinks rapidly.

Before you begin

Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot use both wired and wireless expansion microphones at the same time.

Procedure

Step 1

Position the table mount plate on the table surface location where you want to place the microphone.

Step 2

Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface.

Step 3

Attach the microphone to the table mount plate. Magnets are embedded in the microphone to snap the unit into place.

You can move the microphone and attached table mount to a different location on the table surface as needed. Use care when moving to protect the unit.

Related Tasks

Install the Wireless Expansion Microphones

Related References

Wireless Expansion Microphone

Pair a Wireless Microphone

Before you begin

Unplug any wired microphones.

Procedure

Step 1

Press Settings.

Step 2

Select Admin Settings > Microphones > Wireless microphones.

Step 3

Select either Microphone 1 or Microphone 2 and press Pair.

If a microphone is already linked to a particular channel, the phone screen shows that the microphone is paired.

Step 4

Press Mute on the wireless microphone until the microphone LED blinks white.

If the pairing succeeds, the phone screen displays a success message.

Step 5

(Optional) Press Cancel to revert to the Wireless microphones menu.

Related References

Wireless Expansion Microphone

Unpair a Wireless Microphone

Procedure

Step 1

Press Settings.

Step 2

Select Admin Settings > Microphones > Wireless microphones.

Step 3

Select either Microphone 1 or Microphone 2.

If the selected channel is paired, the Unpair softkey displays on the phone screen.

Step 4

Press Unpair.

Related References

Wireless Expansion Microphone

Install the Wireless Microphone Charging Cradle

You use the charging cradle to charge the wireless microphone battery.

Procedure

Step 1

Plug the charging cradle power adapter into an electrical outlet.

Step 2

Plug one end of the USB-C cable to the charging cradle and the other end into the power adapter.

The following figure shows installation of a wireless microphone charging cradle.

Wireless Microphone Charging Cradle Installation

Related References

Wireless Expansion Microphone

Charge a Wireless Microphone

Before you begin

Install the wireless microphone charging cradle. For more information, see Install the Wireless Microphone Charging Cradle.

Procedure

Step 1

Place the microphone in the charging cradle.

Step 2

If the LED on the cradle is not white, remove the microphone and replace it in the cradle.

Related References

Wireless Expansion Microphone

Daisy Chain Mode

You can connect two conference phones using a Smart Adapter and the USB-C cables that are provided in the daisy chain kit to expand the audio coverage area in a room.

In daisy chain mode, both units receive power though the Smart Adapter which is connected to a power adapter. You can use only one external microphone per unit. You can use either a pair of wired microphones with the units or a pair of wireless microphones with the units, but not a mixed combination of the microphones. When a wired microphone is connected to one of the units, it unpairs any wireless microphones that are connected to the same unit. Whenever there is an active call, the LEDs and the menu options on the phone screen of both units are synchronized.

- Install the Conference Phone in Daisy Chain Mode

Install the Conference Phone in Daisy Chain Mode

The daisy chain kit contains a Smart Adapter, a short LAN cable, two long, thicker USB-C cables, and a shorter, thinner USB-C cable. In daisy chain mode, the conference phones require external power from an electrical outlet. You must use the Smart Adapter to connect the phones together. The long USB-C cables go to the phone and the short one goes to the power adapter. Refer to the following figure when you connect the power adapter and the LAN port to the Smart Adapter.

Smart Adapter Power Port and LAN Port

You can use only one microphone per unit.

Note

You must use either two wired microphones or two wireless microphones with the phone, but not a mixed combination.

The USB-C cable for the power adapter is thinner than the USB-C cables that connect to the phone.

Procedure

Step 1

Plug the power adapter into the electrical outlet.

Step 2

Connect the short, thinner USB-C cable from the power adapter to the Smart Adapter.

Smart Adapter USB Port Connected to the Power Outlet

Step 3

Connect the Ethernet cable to the Smart Adapter and the LAN port.

Smart Adapter LAN Port Connected to the LAN Port on the Wall Outlet

Step 4

Connect the first phone to the Smart Adapter using the longer, thicker USB-C cable.

Step 5

Connect the second phone to the Smart Adapter using a USB-C cable.

The following figure shows installation of the conference phone in daisy chain mode.

Conference Phone Installation in Daisy Chain Mode

Replace Your Existing Phone with a New Phone

You can change your phone model. The change can be required for a number of reasons, for example:

- You have updated your Cisco Unified Communications Manager (Unified CM) to a software version that doesn't support the phone model.

- You wants a different phone model from their current model.

- Your phone requires repair or replacement.

Limitation: If the old phone has more lines or line buttons than the new phone, the new phone doesn't have the extra lines or line buttons configured.

The phone reboots when the configuration is complete.

Before you begin

Your administrator needs to set up Cisco Unified Communications Manager to enable the phone migration.

You need a new phone that hasn't been connected to the network or previously configured.

Procedure

Step 1

Power off the old phone.

Step 2

Power on the new phone.

Step 3

If prompted, enter your activation code.

Step 4

Select Replace an existing phone.

Step 5

Enter the primary extension of the old phone.

Step 6

If the old phone had a PIN assigned, enter the PIN.

Step 7

Press Submit.

Step 8

If you have several devices, select the device to replace from the list and press Continue.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.

Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

- Phone features include speed dial, do not disturb, and your personal address book.

- Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

- Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.

Features Available on the Self Care Portal

Features

Description

Call forward

Use the number that receives calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.

Additional phones

Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:

- Single number reach—Specify whether the additional phone should ring when someone calls your desk phone.

- Mobile calls—If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone.

Speed dial

Assign phone numbers to speed-dial numbers so that you can quickly call that person.

- Speed-Dial Numbers

Related Tasks

Forward Calls

Related Information

Speed Dial

Speed-Dial Numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

- 0 to 9

- Pound (#)

- Asterisk (*)

- Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

- Use the comma to separate the parts of the dial string.

- An authorization code must always precede a billing code in the speed-dial string.

- A single comma is required between the authorization code and the billing code in the string.

- A speed-dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

- You need to dial 9 for an outside line.

- You want to call 5556543.

- You need to input the authorization code 1234.

- You need to input the billing code 9876.

- You must wait for 4 seconds.

- After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Related Concepts

Calls That Require a Billing Code or Authorization Code

Related References

Phone Keypad Characters

Cisco IP Conference Phone 8832 Buttons and Hardware

The following figure shows the Cisco IP Conference Phone 8832.

Cisco IP Conference Phone 8832 Buttons and Features

The following table describes the buttons on the Cisco IP Conference Phone 8832.

Cisco IP Conference Phone 8832 Buttons

1

LED bar

Indicates call states:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

2

Expansion microphone port

The wired expansion microphone cable plugs into the port.

3

Mute bar

Toggles the microphone on or off. When you mute the microphone, the LED bar lights red.

4

Softkey buttons

Access functions and services.

5

Navigation bar and Select button

Scroll through menus, highlight items, and select the highlighted item.

6

Volume button

Adjusts the speakerphone volume (off hook) and the ringer volume (on hook).

When you change the volume, the LED bar lights white to show the volume change.

- Conference Phone Navigation

- Conference Phone Softkeys

- Phone Icons

- Phone Keypad Characters

- Clean the Phone Screen

- Wired Expansion Microphone

- Wireless Expansion Microphone

Conference Phone Navigation

Use the Navigation bar to scroll through menus. Use the inner Select button of the Navigation bar to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Conference Phone Softkeys

You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time.

The and softkeys indicate more softkey functions are available.

Phone Icons

Your phone screen displays many icons. This section gives images of the common icons

Icons are in color or grayscale, depending on the screen.

Recents

Icon

Description

Incoming call

Outgoing call

Missed call

Wi-Fi Network Icons

If your phone is connected to the Wi-Fi network, you see these icons.

Network Icons

Icon

Description

Wi-Fi connected and the number of bars indicates the signal strength.

There is no Wi-Fi connection

Phone Keypad Characters

The phone keypad allows you to enter letters, numbers, and special characters. You press the Two (2) to Nine (9) keys to get the letters and numbers. You use the One (1), Zero (0)), Asterisk (*), and Pound (#) keys for special characters. The following table lists the special characters for each key for the English locale. Other locales will have their own characters.

Special Characters on the Keypad

Keypad Key

Special Characters

One (1)

/ . @ : ; = ? -_ & %

Zero (0)

(space) , ! ^ ' " |

Asterisk (*)

+ * ~ ` < >

Pound (#)

# $ £ ◻ \ ( ) { } [ ]

Clean the Phone Screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures.

Wired Expansion Microphone

The Cisco IP Conference Phone 8832 supports two wired expansion microphones, available in an optional kit. Use the expansion microphones in larger rooms or in a crowded room. For best results, we recommend that you place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone.

Wired Expansion Microphone

When you're in a call, the expansion microphone LED around the Mute button is green.

When you mute the microphone, the LED is red. When you press the Mute button, the phone and the expansion microphones are muted.

Related Tasks

Install the Wired Expansion Microphones

Wireless Expansion Microphone

The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white.

Wireless Microphone

Wireless Microphone Mounted on the Charging Cradle

When the conference phone is in a call, the expansion microphone LED around the Mute button is lit green.

When the microphone is muted, the LED is lit red. When you press the Mute button, the phone and the expansion microphones are muted.

If the phone is paired with a wireless microphone (for example, Wireless microphone 1) and you connect the wireless microphone to a charger, pressing the Show detail softkey indicates the charge level for that microphone.

When the phone is paired with a wireless microphone and you connect a wired microphone, the wireless microphone gets unpaired and the phone is paired with the wired microphone. A notification appears on the phone screen indicating that the wired microphone is connected.

Related Tasks

Install the Wireless Expansion Microphones

Pair a Wireless Microphone

Unpair a Wireless Microphone

Install the Wireless Microphone Charging Cradle

Charge a Wireless Microphone

Phone Firmware and Upgrades

Your phone comes pre-installed with firmware that is specific to the call control system.

Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens in the background even if you are using your phone.

- Postpone a Phone Upgrade

- View the Progress of a Phone Firmware Upgrade

Postpone a Phone Upgrade

When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer begins a 15-second countdown. If you do nothing, the upgrade proceeds.

You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you make or receive a phone call.

Procedure

Select Delay to postpone a phone upgrade.

View the Progress of a Phone Firmware Upgrade

During a phone firmware upgrade, you can view the upgrade progress.

Procedure

Step 1

Press Applications .

Step 2

Press Settings.

Step 3

Select Phone information > Show detail.

Step 4

Select System information , and press Show details.

Step 5

Press Exit.

Energy Savings

Your administrator can reduce the amount of power your phone screen uses with the following options:

- Power Save—The backlight or screen turns off when the phone is inactive for a set interval.

- Power Save Plus—Your phone screen turns on and off at times that are based on your work schedule. If your work hours or work days change, you can contact your administrator to reconfigure your phone.

For example, your administrator can set your phone to alert you 10 minutes before it turns off. You see the Select button light up and you get a message that your phone is turning off soon. You get notifications at these intervals:

For example, your administrator can set your phone to alert you 10 minutes before it turns off. You get a message that your phone is turning off soon and you get notifications at these intervals:

- Four rings at 10 minutes before power off

- Four rings at 7 minutes before power off

- Four rings at 4 minutes before power off

- 15 rings at 30 seconds before power off

If your phone is active, it waits until it has been inactive for a set interval before it notifies you of the pending power shutdown.

- Turn On Your Phone

Turn On Your Phone

When your phone turns off to save energy, the phone screen is blank and the Select button lights up.

Procedure

Press Select to turn your phone back on.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

- Accessibility Features

- Troubleshooting

- Cisco One-Year Limited Hardware Warranty Terms

Accessibility Features

The Cisco IP Conference Phone 8832 provides accessibility features for the blind, and for the visually, hearing, and mobility impaired. Because many of these features are standard, users with disabilities can access them without any special configuration.

In this document, the term phone support pages refers to the web pages that users can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

For additional information, see the phone User Guide, located here: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-user-guide-list.html

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: https://www.cisco.com/go/accessibility

- Hearing-Impaired Accessibility Features

- Vision-Impaired and Blind Accessibility Features

- Mobility-Impaired Accessibility Features

- Third-Party Accessibility Applications

Hearing-Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Hearing-Impaired Accessibility Features

The following table describes the hearing-impaired accessibility features on the Cisco IP Conference Phone 8832.

Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

LED bar

The phone screen displays the current state and the LED bar displays:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

2

Visual notification of phone state and message-waiting indicator

The phone screen displays the current state.

When you have a message, a message is displayed on the phone screen. Your phone also provides an audible message-waiting indicator.

To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings. You can change each setting to on or off.

Your administrator can also change your settings.

3

Adjustable ringtone, pitch, and volume

- Select Settings > Preferences to change the ringtone.

- Adjust the volume level for the phone ring. When not in a call, press Volume to raise or lower the volume.

When you adjust the volume, the LED bar lights white to show the volume increase or decrease.

Your administrator can also change your settings.

Vision-Impaired and Blind Accessibility Features

Your phone comes with standard accessibility features that require little or no setup.

Vision-Impaired and Blind Accessibility Features

The following table describes the vision-impaired and blind accessibility features on the Cisco IP Conference Phone 8832.

Vision-Impaired and Blind Accessibility Features

Item

Accessibility Feature

Description

1

High-contrast visual and audible alert of incoming call with the LED bar

- The LED bar is located above the Mute button and the screen.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the LED bar lights red. When you turn on Mute, your phone beeps once; when you turn off Mute, your phone beeps twice.

2

Mute button

- This button is located between the LED bar and the screen.

Alerts you to an incoming call. The LED flashes during incoming calls.

Colors indicate your phone's status:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

3

Softkeys

- These are buttons just below the LCD.

Provide access to special functions. The LCD displays the functions.

4

Navigation cluster (includes the Navigation bar and the Select button)

- The Navigation cluster is located to the right of the keypad.

Use the Navigation bar to move up and down in the phone LCD. The Select button is in the center of the Navigation bar.

5

Standard 12-key layout

Allows you to use existing or familiar key positions. Key 5 has a nib.

6

Volume key

- This key is located to the left of the keypad.

Allows you to increase or decrease the ring volume or the sound.

Press up on the rocker key to increase the volume. Press down on the rocker key to decrease the volume.

When you adjust the volume, the LED bar lights white to show the volume increase or decrease.

Mobility-Impaired Accessibility Features

Your conference phone comes with standard accessibility features that require little or no setup.

Mobility-Impaired Accessibility Features

The following table describes the mobility-impaired accessibility features on the Cisco IP Conference Phone 8832.

Mobility-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

LED bar

Indicates your phone's status:

- Green, solid—Active call

- Green, flashing—Incoming call

- Green, pulsing—Held call

- Red, solid—Muted call

2

Tactile-discernible buttons and functions, including a nib on Key 5

Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions.

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc.

For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:

- Your phone cannot communicate with the call control system.

- The call control system has communication or internal problems.

- Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

- Find Information About Your Phone

- Report Call Quality Issues

- Report All Phone Issues

- Lost Phone Connectivity

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.

Procedure

Step 1

Select System information.

Step 2

Press Exit.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on the configuration, use the QRT to:

- Immediately report an audio problem on a current call.

- Select a general problem from a list of categories and choose reason codes.

Procedure

Step 1

Press Report quality.

Step 2

Scroll and select the item that closely matches your problem.

Step 3

Press the Select softkey to send the information to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.

Procedure

Step 1

Press Applications .

Step 2

Select Settings > System information > Report problem.

Step 3

Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.

Step 4

Select Problem description.

Step 5

Select a description from the displayed list, then press Submit.

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message.

If you are on an active call when the connection is lost, the call continues. But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.

Chapter 2. Calls

- Make Calls

- Answer Calls

- Mute your call

- Hold Calls

- Forward Calls

- Transfer Calls

- Conference Calls and Meetings

- Voicemail

Make Calls

Your phone works just like a regular phone. But we make it easier for you to make calls.

- Make a Call

- Make a Call with a Phone Address

- Redial a Number

- Speed Dial

- Get Notified When a Contact is Available

- Dial an International Number

- Secure Calls

Make a Call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and press Call.

Make a Call with a Phone Address

Sometimes, instead of just having someone’s phone number, you might also have a phone address that you can use to place the call instead.

This address might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224.

Procedure

Step 1

Press New call.

Step 2

Press ABC and you’ll be able to enter text using the keypad.

Step 3

Press a number on the keypad to see the available options, and then press the number again to move through the choices.

For example, press the number 1 three times to enter the @ symbol.

Step 4

Press Call.

Redial a Number

You can call the most recently dialed phone number.

Procedure

Press Redial.

Speed Dial

You can assign codes to quickly dial the numbers of people you call often. Before you can use speed-dial features on your phone, set up speed dial in the Self Care portal. Speed-dial codes allow you to phone number from a code (sometimes referred to as abbreviated dialing).

- Speed-dial buttons—Dial a phone number from one or more line buttons set up for speed dialing.

- Speed-dial codes—Dial a phone number from a code (sometimes referred to as abbreviated dialing).

- Make a Speed-Dial Call with Your Conference Phone

- Make a Call With a Speed-Dial Code

Related Concepts

Self Care Portal

Related References

Speed-Dial Numbers

Make a Speed-Dial Call with Your Conference Phone

Before you begin

Set up speed-dial codes in the Self Care portal.

Procedure

Step 1

Press down on the Navigation bar or press Favorites.

Step 2

Select a speed-dial entry and press Call.

Make a Call With a Speed-Dial Code

Before you begin

Set up the codes in the User Options Web Pages.

Procedure

Step 1

Enter the speed-dial code and press Speed Dial.

Step 2

Enter the speed-dial code and press Abbr dial.

Get Notified When a Contact is Available

If you call someone and their line is busy or they do not answer, you can be notified with a special ringtone and a message when they are available.

Procedure

Step 1

Press Callback while you are listening to the busy tone or ring sound.

Step 2

Press Exit to exit the confirmation screen.

Step 3

When you hear the ringtone that the person is available and see the message, press Call to place the call again.

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1

Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2

Enter the phone number.

Step 3

Press Call or wait 10 seconds after the last key press to automatically place the call.

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.

Answer Calls

Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls.

- Answer a Call

- Answer Call Waiting on Your Conference Phone

- Decline a Call

- Turn On Do Not Disturb

- Answer a Call Within Your Hunt Group

- Trace a Suspicious Call

Answer a Call

Procedure

Press Answer.

Answer Call Waiting on Your Conference Phone

When you're on an active call, you know that a call is waiting when you hear a single beep and see a message on the conference phone screen.

Procedure

Press Answer.

Decline a Call

You can send a ringing call to your voicemail system (if configured). If not set up, the call is rejected and the caller hears a busy tone.

Procedure

Press Decline.

Turn On Do Not Disturb

Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions.

When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up.

Procedure

Step 1

Press Do not disturb to turn on DND.

Step 2

Press Turn off DND to turn off DND.

Answer a Call Within Your Hunt Group

Hunt groups allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt group with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a hunt group. If you are a member of a hunt group, you sign into a hunt group when you want to receive calls. You sign out of the group when you want don't want calls to ring on your phone.

Depending on how hunt groups are configured, you may see the following information displayed on your Call Alert:

- The line that receives the call.

- The directory number for the incoming call.

- The hunt group name or pilot number.

Before you begin

You must sign into the hunt group to receive hunt group calls.

Procedure

When a hunt group call rings on your phone, answer the call.

- Sign In and Out of a Hunt Group

- View the Call Queue in a Hunt Group

Sign In and Out of a Hunt Group

Sign out of your hunt group to stop receiving calls from it. You continue receiving calls placed directly to you.

Procedure

View the Call Queue in a Hunt Group

You can use the queue statistics to check the status of the hunt group queue. The queue status display provides the following information:

- The phone number used by the hunt group

- Number of queued callers on each hunt group queue

- Longest waiting time

Procedure

Step 1

Press Queue Status.

Step 2

Press Update to refresh the statistics.

Step 3

Press Exit.

Trace a Suspicious Call

If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.

Procedure

Press Report caller.

Mute your call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.

When you have a call muted, the LED bar lights red.

Procedure

Step 1

Press Mute on the phone or Mute on an expansion microphone.

When you press Mute on an expansion microphone, the phone and all microphones are muted.

Step 2

Press Mute again to turn mute off.

Hold Calls

- Put a Call on Hold

- Answer a Call Left on Hold for Too Long

- Swap Between Active and Held Calls

- Call Park

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready.

Procedure

Step 1

Press Hold.

Step 2

To resume a call from hold, press Resume.

Answer a Call Left on Hold for Too Long

When you've left a call on hold too long, you'll be notified with these cues:

- Single ring, repeating at intervals

- Flashing amber line button

- Flashing message indicator on the handset

- Flashing LED bar

- Visual notification on the phone screen

Procedure

Press the flashing amber line button or Answer to resume the held call.

Swap Between Active and Held Calls

You can easily switch between active and held calls.

Procedure

Press Swap to switch to the held call.

Call Park

You can use your phone to park a call.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.

- Place a Call on Hold with Call Park

- Retrieve a Call on Hold with Call Park

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can park only one call at the call park number.

Your administrator can set up Call Park in one of two ways:

- The parked call displays on your phone screen and you can press Resume to pick it up. The line number for the parked call is displayed on your line.

- A line number for the parked call displays in a pop-up window. Your line becomes idle. In this case, you dial the line to pick up the parked call.

Before you begin

Your call must be active.

Procedure

Step 1

Press Park, and then hang up.

Step 2

(Optional) Communicate the parked number to the person who needs to answer the call.

Retrieve a Call on Hold with Call Park

You can set up call park in two different ways:

- The parked call displays on the phone where the user can pick it up.

- The user must dial the displayed number to pick up the call.

You set the field Dedicate one line for Call Park in Cisco Unified Communications Manager to enable or disable the feature. By default, the feature is enabled.

Before you begin

You need the number that was used to park the call.

Procedure

Enter the number where the call is parked and retrieve the call.

Forward Calls

You can forward calls from your phone to another number.

There are two ways of forwarding your calls:

- Forward all calls

- Forward calls in special situations, such as when the phone is busy or there is no answer.

When a phone is forwarded, you see the Forward all icon on the screen.

Procedure

Step 1

When the phone is inactive, press Forward All.

Step 2

Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

Related Concepts

Self Care Portal

Transfer Calls

You can transfer an active call to another person.

- Transfer a Call to Another Person

- Consult Before You Complete a Transfer

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

You can also swap between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step 1

From a call that is not on hold, press Transfer.

Step 2

Enter the other person's phone number.

Step 3

(Optional) Press Speed dials and select a Speed dial number.

Use the Navigation cluster to move within the Speed dial window, and to select your Speed dial number.

Step 4

(Optional) Wait until you hear the line ring or until the other person answers the call.

Step 5

Press Transfer again.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1

Press Transfer.

Step 2

Enter the other person's phone number.

Step 3

Press Swap to return to the held call.

Step 4

Press Transfer to complete the transfer.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.

You can talk with several people in a single call. You can dial another person and add them to the call.

When you add more than one person to a conference call, wait a few seconds between adding participants.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

- Add Another Person to a Call

- Swap Between Calls Before You Complete a Conference

- View and Remove Conference Participants

Add Another Person to a Call

When you are on a call, you can add someone else to your conversation.

Procedure

Step 1

From an active call, press Conf.

Step 2

Enter a number.

Step 3

(Optional) Wait until you hear the line ring or until the other person answers the call.

Step 4

Press Conf.

Swap Between Calls Before You Complete a Conference

You can talk to a person before you add them to a conference. You can also swap between the conference call and the call with the other person.

Procedure

Step 1

Call a new conference participant, but do not add the participant to the conference.

Wait until the call is connected.

Step 2

Press Swap to toggle between the participant and the conference.

View and Remove Conference Participants

If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants.

Procedure

Step 1

While you are in a conference, press Show Details to view a list of participants.

Step 2

(Optional) Highlight a participant and press Remove to drop the participant from the conference.

Voicemail

You can access your voice messages directly from your phone. Your administrator must set up your voicemail account and set up your phone before you can access the voicemail system.

The Messages softkey on your phone acts as a speed dial into the voicemail system.

Note

If the conference phone is a shared phone used in a conference room, the Messages softkey may not display.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the external phone number of the voicemail system.

Note

This document has limited voicemail information because voicemail is not part of your phone. It is a separate component with a server and firmware that are purchased by your company. For information on setting up and using your voicemail, see the User Guide for the Cisco Unity Connection Phone Interface at https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.

- Check for New Voice Messages

- Access Your Voicemail Messages

Check for New Voice Messages

To find out whether you have new voicemail messages, the number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played on the speaker when you use off-hook dialing. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Related Concepts

Self Care Portal

Access Your Voicemail Messages

You can check your current voicemail messages or listen to your old messages again.

Before you begin

Each voicemail system is different so check with your administrator or IT department to find out which system your company uses. This section is for Cisco Unity Connection because most Cisco customers use that product for their voicemail system. But your company may use a different product.

Procedure

Step 1

Press Messages.

Step 2

Follow the voice prompts.

Chapter 3. Contacts

- Corporate Directory

- Personal Directory

- Cisco Web Dialer

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

- Dial a Contact in the Corporate Directory

Dial a Contact in the Corporate Directory

Procedure

Step 1

Press Contacts.

Step 2

Select Corporate Directory.

Step 3

Select a search criteria.

Step 4

Enter your search criteria and press Submit.

Step 5

Select the contact and press Dial.

Personal Directory

Use the personal directory to store the contact information for friends, family, or coworkers. You can add your own contacts to the personal directory. You can add special speed-dial codes for people who you often call.

You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries.

- Sign In and Out of a Personal Directory

- Add a New Contact to Your Personal Directory

- Search for a Contact in Your Personal Directory

- Call a Contact in Your Personal Directory

- Assign a Fast-Dial Code to a Contact

- Call a Contact with a Fast-Dial Code

- Edit a Contact in Your Personal Directory

- Remove a Contact from Your Personal Directory

- Delete a Fast-Dial Code

Related Concepts

Self Care Portal

Sign In and Out of a Personal Directory

Before you begin

Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.

Procedure

Step 1

Press Contacts.

Step 2

Select Personal directory.

Step 3

Enter your user ID and PIN, and press Submit.

Step 4

To sign out, select Log out, press Select, and then press OK.

Add a New Contact to Your Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Address Book and press Submit.

Step 4

Press New.

Step 5

Enter first name, last name, and optionally a nickname.

Step 6

Press Phones, enter the phone number along with any required access codes, and then press Submit.

Search for a Contact in Your Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Address Book.

Step 4

Select a search criteria.

Step 5

Enter your search criteria and press Submit.

Call a Contact in Your Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select your Personal directory and search for an entry.

Step 4

Select the personal address book entry that you want to dial.

Step 5

Select the required fast-dial code and press Call.

Assign a Fast-Dial Code to a Contact

A fast-dial code makes it easier to call a contact.

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Address Book.

Step 4

Select a search criteria.

Step 5

Enter the search criteria information and press Submit.

Step 6

Select the contact.

Step 7

Press FastDial.

Step 8

Select a number and press Select.

Step 9

Scroll to an unassigned fast-dial index and press Submit.

Call a Contact with a Fast-Dial Code

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Fast Dials and scroll to a fast-dial code.

Step 4

Select the required fast-dial code and press Call.

Edit a Contact in Your Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your Personal directory.

Step 3

Select Personal address book and search for an entry.

Step 4

Press Select, then Edit.

Step 5

Modify the entry information.

Step 6

Press Phones to modify a phone number.

Step 7

Press Update.

Remove a Contact from Your Personal Directory

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Address Book and search for an entry.

Step 4

Press Select, then Edit, then Delete.

Step 5

Press OK to confirm the deletion.

Delete a Fast-Dial Code

Procedure

Step 1

Press Contacts.

Step 2

Sign in to your personal directory.

Step 3

Select Personal Fast Dials and search for a fast-dial code.

Step 4

Select the required code and press Remove.

Step 5

Select the index and press Remove.

Cisco Web Dialer

You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call.

You need a user ID and password to make a call. Your administrator can give you this information. First-time users have to configure their preferences before a call.

For more information, see the "Cisco Web Dialer" document in https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-and-configuration-guides-list.html

Chapter 4. Recent Calls

- Recent Calls List

- View Your Recent Calls

- Return a Recent Call

- Clear the Recent Calls List

- Delete a Call Record

Recent Calls List

Use the Recents list to see the 150 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

Calls in the Recents list are grouped if they are to and from the same number and are consecutive. Missed calls from the same number also get grouped.

If you use a hunt group, then note the following:

- If your phone is part of a broadcast hunt group, calls picked up by other members of the hunt group display in your call history as a Received call.

View Your Recent Calls

Check to see who's called you recently.

Procedure

Select Recents.

When the phone is in the idle state, you can also view the Recent calls list by pressing the Navigation cluster up.

Return a Recent Call

You can easily call someone who has called you.

Procedure

Step 1

Select Recents.

Step 2

Select the number that you want to dial.

Step 3

Press Call.

Clear the Recent Calls List

You can clear the Recents list on your phone.

Procedure

Step 1

Select Recents.

Step 2

Press Clear.

Step 3

Press Delete.

Delete a Call Record

You can edit Recents to remove a single call from your history. This helps preserve important contact information because Recents holds only 150 calls.

Procedure

Step 1

Select Recents.

Step 2

Highlight the individual record or call group that you want to delete.

Step 3

Press Delete.

Step 4

Press Delete again to confirm.

Chapter 5. Settings

- Change the Ringtone

- Adjust the Phone Ringer Volume

- Adjust the Volume During a Call

- Phone Display Language

Change the Ringtone

You can change the sound that your phone uses for incoming calls.

Procedure

Step 1

Select Settings > Preferences > Ringtone.

Step 2

Select a line.

Step 3

Scroll through the list of ringtones and press Play to hear a sample.

Step 4

Press Set to use the ringtone.

Adjust the Phone Ringer Volume

If your phone ringer is too loud or too soft when you get an incoming call, you can change the ringer volume. Changes to the ringer volume do not affect the call volume you hear when you are on a call.

Procedure

Press Volume up or down to adjust the volume when the phone is not in use.

Adjust the Volume During a Call

If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change the volume while you are listening to the other person. When you change the volume during a call, the change only affects the speaker you're using at the time. For example, if you adjust the volume while you're using a headset, the handset volume doesn't change.

Procedure

Press Volume up or down to adjust the volume while you are on a call.

Phone Display Language

Your phone can display text in many languages. Your administrator sets the language the phone uses. If you want the language changed, contact your administrator.

Chapter 6. Applications

- Available Applications

- View Active Applications

- Switch to Active Applications

- Close Active Applications

Available Applications

Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services.

View Active Applications

You can easily see what applications you already have open.

Procedure

Step 1

Press Settings.

Step 2

Select Running applications.

Step 3

Press Exit.

Switch to Active Applications

Procedure

Step 1

Press Settings.

Step 2

Select Running applications.

Step 3

Select a running application and press Switch to to open and use the selectedapplication.

Step 4

Press Exit.

Close Active Applications

Procedure

Step 1

Press Settings.

Step 2

Select Running applications.

Step 3

Select a running application and press Close app to close the application.

Step 4

Press Close, then press Exit.

Chapter 7. Product Safety and Security

- Compliance Statements

- Cisco Product Security Overview

- Important Online Information

Compliance Statements

- Compliance Statements for the European Union

- Compliance Statements for Canada

- FCC Compliance Statements

Compliance Statements for the European Union

- CE Marking

CE Marking

The following CE mark is affixed to the equipment and packaging.

Compliance Statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et actionné avec une distance minimum de 20 centimètres entre le radiateur et votre corps.

the device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;

for devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate.

les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.;

le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5725-5850 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following statements.

- FCC Part 15.21 Statement

- FCC RF Radiation Exposure Statement

- FCC Receivers and Class B Digital Statement

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna

- Increase the separation between the equipment or devices

- Connect the equipment to an outlet other than the receiver's

- Consult a dealer or an experienced radio/TV technician for assistance

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/policiesandregulations/ear/index.htm.

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here:

Introduction

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

The documentation set for this product strives to use bias-free language. For purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on standards documentation, or language that is used by a referenced third-party product.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)

Calls That Require a Billing Code or Authorization Code

Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.

When a billing code is required, the phone displays Enter Client Matter Code. Enter the billing code. The phone displays the billing code that you entered, and you hear a special tone.

When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to "********", and you hear a special tone. For security reasons, the phone displays a "*" instead of the number entered.

When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.

Related References

Speed-Dial Numbers