Cisco IP Conference Phone 8832 Release Notes for Firmware Release 12.8(1)SR1

Cisco IP Conference Phone 8832 Release Notes for Firmware Release 12.8(1)SR1

These release notes support the Cisco IP Conference Phone 8832 running SIP Firmware Release 12.8(1)SR1.

The following table lists the support compatibility for the Cisco IP Phones.

Cisco IP Phones, Support, and Firmware Release Compatibility

Cisco IP Phone

Support Requirements

8832

Cisco Unified Communications Manager 10.5(2) and later

Cisco Unified Communications Manager time zone update 2016d or later

SRST 8.0 (IOS load 15.1(1)T) and above

Cisco Expressway 8.7

8832

Unified CME 12.3 (Cisco IOS XE Fuji 16.9.1 release)

- Related Documentation

- New and Changed Features

- Installation

- Limitations and Restrictions

- Caveats

- Cisco Unified Communication Manager Public Keys

- Unified Communications Manager Endpoints Locale Installer

- Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

- Cisco IP Phone Firmware Support Policy

Related Documentation

Use the following sections to obtain related information.

- Cisco IP Conference Phone 8832 Documentation

- Cisco Unified Communications Manager Documentation

Cisco IP Conference Phone 8832 Documentation

Refer to publications that are specific to your language, phone model, and call control system. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/tsd-products-support-general-information.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/tsd-products-support-series-home.html

New and Changed Features

This release contains no new or changed features.

Installation

- Installation Requirements

- Install the Firmware Release on Cisco Unified Communications Manager

- Install the Firmware Zip Files

Installation Requirements

Before you install the firmware release, you must ensure that your Cisco Unified Communications Manager is running the latest device pack. After you install a device pack on the Unified CM servers in the cluster, you need to reboot all the servers.

Note

If your Cisco Unified Communications Manager doesn't have the required device pack to support this firmware release, the firmware may not work correctly.

For information on the Cisco Unified Communications Manager Device Packs, see https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix.html.

Install the Firmware Release on Cisco Unified Communications Manager

Before using the phone firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure

Step 1

Go to the following URL:

https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283

Step 2

Choose IP Conference Phone 8832.

Step 3

Choose Session Initiation Protocol (SIP) Software.

Step 4

In the Latest Releases folder, choose 12.8(1)SR1.

Step 5

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

The firmware filename is cmterm-8832-sip.12-8-1-0101-482.k3.cop.sgn

Note

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 6

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 7

Follow the instructions in the readme file to install the firmware.

Install the Firmware Zip Files

If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip file is available to load the firmware:

cmterm-8832.12-8-1-0101-482.zip

Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.

Procedure

Step 1

Go to the following URL:

https://software.cisco.com/download/navigator.html?mdfid=284729655&flowid=75283

Step 2

Choose IP Conference Phone 8832.

Step 3

Choose Session Initiation Protocol (SIP) Software.

Step 4

In the Latest Releases folder, choose 12.8(1)SR1.

Step 5

Download the relevant zip files.

Step 6

Unzip the files.

Step 7

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.

Limitations and Restrictions

- Phone Behavior During Times of Network Congestion

- Firmware Limitation of Cisco IP Conference Phone 8832 with Cisco IP Conference Phone 8832 PoE Injector

- Health-Care Environment Use

- Language Limitation

- Wireless Microphone Battery Limitation

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Firmware Limitation of Cisco IP Conference Phone 8832 with Cisco IP Conference Phone 8832 PoE Injector

The Cisco IP Conference Phone 8832 PoE Injector is supported on phones running firmware release 12.0(1)SR2 and later. Confirm that the latest firmware release is installed on the Cisco Unified Communications Manager before you connect the Cisco IP Conference Phone 8832 with the PoE injector to the network.

If you are not using the latest firmware release, then your phone may downgrade to an earlier firmware release, and lose the network connectivity.

To recover a phone that has lost network connectivity, update Device Defaults for the Cisco IP Conference Phone 8832 to 8832-sip.12-0-1SR2-2.k3.cop.sgn or later in Cisco Unified Communications Manager Administration. Then, perform one of the following steps:

- Force the phone to reboot from the alternate software image that supports the PoE Injector. To reboot your phone from the backup image, see Boot Up the Conference Phone from the Alternate Partition section in the Cisco IP Conference Phone 8832 Administration Guide for Cisco Unified Communications Manager.

- Install and use the Cisco IP Conference Phone 8832 Ethernet Injector on the phone. This allows you to regain network connectivity. After the phone has upgraded to the latest firmware, you can again use the Cisco IP Conference Phone 8832 PoE Injector.

Health-Care Environment Use

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

Language Limitation

There is no localized Keyboard Alphanumeric Text Entry (KATE) support for the following Asian locales:

- Chinese (China)

- Chinese (Hong Kong)

- Chinese (Taiwan)

- Japanese (Japan)

- Korean (Korea Republic)

The default English (United States) KATE is presented to the user instead.

For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C.

Wireless Microphone Battery Limitation

When you press the Show detail softkey, the Cisco IP Conference Phone 8832 occasionally displays a false Bad battery warning. This issue occurs when you quickly reseat the wireless microphone 20 consecutive times or more.

To recover from this issue, perform the following steps in order:

- Remove the microphone from the charging cradle.

- Press the Mute button for approximately 10 seconds or until the microphone LED stops blinking white. Then, reseat the microphone on the charging cradle.

- Restart the phone by disconnecting and reconnecting the Cisco IP Conference Phone 8832 Power Adapter.

The Bad battery warning on the phone screen disappears and the current battery status appears. If you do not see the battery status, then the microphone battery has deteriorated and you must replace it.

Caveats

- View Caveats

- Open Caveats

- Resolved Caveats

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before you begin

To view caveats, you need the following items:

- Internet connection

- Web browser

- Cisco.com user ID and password

Procedure

Step 1

Perform one of the following actions:

- To find all caveats for this release, use this URL:

https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.8(1.*),12.8(1)&sb=anfr&svr=3nH&bt=custV

- To find all open caveats for this release, use this URL:

https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.8(1)&sb=afr&sts=open&svr=3nH&bt=custV

- To find all resolved caveats for this release, use this URL:

https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=284729655&rls=12.8(1.*),12.8(1)&sb=anfr&svr=3nH&bt=custV

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) To look for information about a specific problem, enter the bug ID number in the Search for field, and press Enter.

Open Caveats

The following list contains severity 1, 2, and 3 defects that are open for the Cisco IP Conference Phone 8832 for Firmware Release 12.8(1)SR1.

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in View Caveats.

- CSCvq55980 - Network name still displayed ssid when no wifi radio available

Resolved Caveats

The following list contains severity 1, 2, and 3 defects that are resolved for the Cisco IP Conference Phone 8832 for Firmware Release 12.8(1).

For more information about an individual defect, access the Bug Search toolkit and search for the defect using the Identifier. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in View Caveats.

- CSCvt27644 - Cisco IP Phone Call Log Information Disclosure Vulnerability

- CSCvu43767 - Missing RTP stream when Built-in-Bridge Recording through MRA is used for IPhone

- CSCvu05618 - Missing SRST information on Phone webpage

- CSCvu59349 Multiple BufferOverflow + Out of Bounds Read for LLDP and CDP

- CSCvu84549 - remote log profile settings on CUCM do not take effect on phone

- CSCvv66008 - CP-88xx sends corrupted SIP messages when debugs are enabled

- CSCvv58736 - 88xx phone can't conference/transfer external pstn phone when the jtapi application

- CSCvw30093 - Cisco IP Phone 8800 Series, CDP packets ignored if switch hostname starts with SEP

- CSCvw45287 - 8851 phone over MRA phone stuck after loosing connectivity

Cisco Unified Communication Manager Public Keys

To improve software integrity protection, new public keys are used to sign cop files for Cisco Unified Communications Manager Release 10.0.1 and later. These cop files have "k3" in their name. To install a k3 cop file on a pre-10.0.1 Cisco Unified Communications Manager, consult the README for the ciscocm.version3-keys.cop.sgn to determine if this additional cop file must first be installed on your specific Cisco Unified Communications Manager version. If these keys are not present and are required, you will see the error "The selected file is not valid" when you try to install the software package.

Unified Communications Manager Endpoints Locale Installer

By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

To access the Locale Installer required for a release, access https://software.cisco.com/download/navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Note

The latest Locale Installer may not be immediately available; continue to check the website for updates.

Cisco IP Phone Documentation Updates on Cisco Unified Communications Manager

The Cisco Unified Communications Manager Self Care Portal (Release 10.0 and later) and User Options web pages (Release 9.1 and earlier) provide links to the IP Phone user guides in PDF format. These user guides are stored on the Cisco Unified Communications Manager and are up to date when the Cisco Unified Communications Manager release is first made available to customers.

After a Cisco Unified Communications Manager release, subsequent updates to the user guides appear only on the Cisco website. The phone firmware release notes contain the applicable documentation URLs. In the web pages, updated documents display "Updated" beside the document link.

Note

The Cisco Unified Communications Manager Device Packages and the Unified Communications Manager Endpoints Locale Installer do not update the English user guides on the Cisco Unified Communications Manager.

You and your users should check the Cisco website for updated user guides and download the PDF files. You can also make the files available to your users on your company website.

Tip

You may want to bookmark the web pages for the phone models that are deployed in your company and send these URLs to your users.

Cisco IP Phone Firmware Support Policy

For information on the support policy for phones, see https://cisco.com/go/phonefirmwaresupport.

Introduction

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