Accessibility Features for the Cisco Unified SIP Phone 3905

Accessibility Features for the Cisco Unified SIP Phone 3905

The Cisco Unified SIP Phone 3905 provides accessibility features for the blind, and the visually, hearing, and mobility impaired. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

In this document, the term phone support pages refers to the web pages that users can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

For additional information, see the User Guide, located here: http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-sip-phone-3900-series/products-user-guide-list.html

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: http://www.cisco.com/go/accessibility

- Hearing-Impaired Accessibility Features

- Vision-Impaired and Blind Accessibility Features

- Mobility-Impaired Features

- Cisco Unified Communications Manager Accessibility Features

- Third-Party Accessibility Applications

Hearing-Impaired Accessibility Features

This section describes the accessibility features for the hearing impaired.

The following figure shows the standard features on the Cisco Unified SIP Phone 3905 for hearing-impaired users. The features shown in the figure are described in the following table. Note the additional features below the table.

Hearing-Impaired Features of the Cisco Unified SIP Phone 3905

Hearing-Impaired Accessibility Features

Item

Accessibility Feature

Description

1

Light strip

Indicates an incoming call (flashing red) or a new voice message (steady red).

2

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, retrieves an incoming call and ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

3

Adjustable volume

Controls the handset and speakerphone volume (off hook) and the ringer volume (on hook).

4

Mute button

Toggles the microphone on or off.

5

Inline-amplifier support (handset)

Cisco Unified IP Phone handsets support third-party inline amplifiers that you attach to the handset and cord and that sit between the handset and the IP Phone.

Hearing aid compatible (HAC) handset

Cisco Unified IP Phone handsets support the following accessibility features, products and requirements:

- Hearing aids

- Magnetic coupling of the hearing aids

- Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA)

- Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers

Acoustic coupled TTY and TDD support (handset)

Cisco Unified IP Phones support the following TTY and TDD features:

- Acoustic or direct connect TTYs

- Real-time text transmission over phone lines

- Hearing and voice carryover phones (HCO/VCO)

- VoIP network operating at G.711

For information about setting up TTY, contact your administrator.

You can also access the following feature:

- Adjustable footstand—You can adjust the footstand from flat to 60 degrees to easily see the phone screen and to access the buttons and keys.

Vision-Impaired and Blind Accessibility Features

This section describes the accessibility features for the vision impaired and blind.

The following figure shows the features that are supported on the Cisco Unified SIP Phone 3905. The features identified in the figure are described in the following table. Note the additional features below the table.

Vision-Impaired and Blind Accessibility Features of the Cisco Unified SIP Phone 3905

Item

Accessibility Feature

Description

1

Phone screen

Shows information about your phone such as directory number, active call, and phone menu listing.

2

Light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

3

Back button, Navigation bar and Select/Feature button, and Application button

Located below the LCD, the Navigation bar and Select button are in the center of the cluster, with the Back button on the left and the Applications button on the right.

The Navigation bar allows you to scroll through menus and highlight items.

The Select button allows you to select a highlighted item.

When the phone is off hook, the Select button functions as the Feature button. You can access these features:

- Call Forward All—Allows you to forward a call

- Voicemail—Allows you to access voice messages

- Call Pickup—Allows you to answer a call that is ringing on a co-worker’s phone

- Group Call Pickup—Allows you to answer a call that is ringing in another call group

4

Large buttons to access Redial, Transfer, and Hold

Located above the keypad, three large buttons provide easy access to:

- Redial

- Transfer

- Hold

The Redial button is on the left, the Transfer button is in the center, and the Hold button on the right.

5

Standard 12-key layout

Cisco Unified IP Phone keypads provide standard 12-key layout, which enables users to use existing or familiar key positions and includes a nib on Key 5.

6

Large buttons to access Mute, Volume, and Speakerphone

This cluster of buttons is located below the keypad. The Volume rocker key is in the center, with the Mute button on the left and the Speakerphone button on the right.

Use the Mute button to turn the microphone on and off.

Use the Speakerphone button to turn the speakerphone on and off. Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

Use the Volume rocker key to increase or decrease the volume of the ringing or the sound through the handset or speakerphone. Press the right side of the key to increase the volume. Press the left side of the key to decrease the volume.

You can also access the following feature:

- Adjustable Footstand—You can adjust the footstand from flat to 60 degrees to easily see the phone screen and to access the buttons and keys.

Mobility-Impaired Features

This section describes the accessibility features for the mobility impaired.

The following figure shows the features that are supported on the Cisco Unified SIP Phone 3905. The features shown in the figure are described in the following table. Note the additional features below the table.

Mobility-Impaired Features of the Cisco Unified SIP Phone 3905

Item

Accessibility Feature

Description

1

Navigation bar and Select button

The navigation bar allows you to scroll through menus and highlight items. The Select button allows you to select a highlighted item. When the phone is off hook, the Select button functions as the Feature button. You can access these features:

- Call Forward All—Allows you to forward a call

- Voicemail—Allows you to access voice messages

- Call Pickup—Allows you to answer a call that is ringing on a coworker’s phone

- Group Call Pickup—Allows you to answer a call that is ringing in another call group

2

Speakerphone button

Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset).

3

Mute button

Toggles the microphone on or off.

You can also access the following feature:

- Adjustable Footstand—You can adjust the footstand from flat to 60 degrees to easily see the phone screen and to access the buttons and keys.

Cisco Unified Communications Manager Accessibility Features

The following table provides information on the Cisco Unified Communications Manager (Cisco Unified CM) accessibility features. For more information, see the user guide applicable to your phone.

Accessibility Feature

Description

Configuration Requirements

Programmable Line Key (PLK)

You can use the line buttons to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, Busy Lamp Field (BLF) speed dial, Do Not Disturb (DND), and Service URLs, get assigned to these buttons.

The PLK feature expands the features that can be assigned to the line buttons to include those that softkeys normally control; for example New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they are always visible, so you can have a “hard” New Call key.

You can access features easily that may be assigned to softkeys normally, which can be too small and difficult to use.

Standard on all Cisco IP Phones; configuration is required.

Your administrator assigns PLKs to your phone.

Audible Message Waiting Indicator (AMWI)

Cisco Unified IP Phones can send a line-specific stutter dial tone when a voice message is waiting on the phone. You hear it only when using the line with the waiting messages. When you go off hook (on the line for which a voice message has been left), the stutter dial tone is heard.

You can change the audible voice-message indicator setting by logging in to your phone support pages, and changing the audible message-indicator setting to On or Off.

Standard on all Cisco IP Phones.

Configuration is required:

- administrator

- phone support pages

Do Not Disturb (Alert and Reject)

Your administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.

Standard on all Cisco IP Phones; configuration is required.

Busy Lamp Field

You can use the Busy Lamp Field (BLF) feature to monitor the call state of a directory number (DN) associated with a speed-dial button, call log, or directory listing on the phone.

In addition, you can use BLF pickup to monitor incoming calls on a directory number.

When the DN receives an incoming call, the system alerts the you so that you can then pick up the call.

Standard on all Cisco IP Phones; configuration is required.

Phone support pages:

- User Options web pages (Cisco Unified CM 9.1 and earlier)

- Self Care Portal (Cisco Unified CM 10.0 and later)

The Cisco IP Phone is a network device that enables you to do the following actions:

- Share information with other network devices in your company, including your personal computer.

- Use your computer to log in to your phone support pages, where you can subscribe to services, set up speed dial and call forwarding numbers, configure ring settings, and create a personal address book.

Standard on all Cisco IP Phones; configuration is required.

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions. There are third-party applications such as real-time captioning on Cisco IP Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, "busy lights", audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc.

Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products, and some third party assistive technology which works with it:

http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_Cisco_Unified_Communications.pdf

For more information about third-party applications, contact your administrator.

Introduction

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)