Chapter 1. Your Handset

- Your Handset

- Feature Support

- New and Changed Information

- Getting Started

- Buttons and hardware

- Additional Help and Information

Your Handset

The Cisco IP DECT 6800 Series is designed for small and medium businesses, as well as larger organizations. The series is made up of:

- Cisco IP DECT 110 Single-Cell Base Station

- Cisco IP DECT 210 Multi-Cell Base Station

- Cisco IP DECT 110 Repeater

- Cisco IP DECT Phone 6823 Handset

- Cisco IP DECT Phone 6825 Handset

- Cisco IP DECT Phone 6825 Ruggedized Handset

The base stations and repeater look the same from the front, but each has a different function. The Base stations communicate with the call control system, the handsets, and the optional repeaters. Repeaters communicate with the base station and handsets. You can identify the devices by the symbol on the top of the device.

Device

Symbols

Cisco IP DECT 110 Single-Cell Base Station

Cisco IP DECT 210 Multi-Cell Base Station

Cisco IP DECT 110 Repeater

Note

This document covers the Cisco IP DECT 6800 Series only. This series is different from the Cisco IP Phone 6800 Series Multiplatform Phones. For information on the Cisco IP Phone 6800 Series Multiplatform Phones, see https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-6800-series-multiplatform-firmware/series.html

Note

For information on the Product IDs of Cisco IP DECT 6800 Series, see Product IDs of Cisco IP DECT 6800 Series with Multiplatform Firmware.

Cisco IP DECT Phone 6823 Handset, Cisco IP DECT Phone 6825 Handset, Cisco IP DECT Phone 6825 Ruggedized Handset, Cisco IP DECT 110 Repeater, Cisco IP DECT 210 Multi-Cell Base Station, and Cisco IP DECT 110 Single-Cell Base Station

The handsets communicate with the base station and repeaters using Digital Enhanced Cordless Telecommunications (DECT).

If you need to use a handset in a volatile, dusty, or damp environment, you can use the Cisco IP DECT Phone 6825 Ruggedized Handset. This handset is IP65-rated, which means that the handset is sealed to protect it from dust and water.

The Cisco IP DECT Phone 6823 Handset is similar to the Cisco IP DECT Phone 6825 Handset, except for these differences. The use of keys and display of icons may differ between the two handsets.

Feature

Cisco IP DECT Phone 6825 Handset

Cisco IP DECT Phone 6823 Handset

Screen

Display: 2 inches

Resolution: 240 x 320 pixels

Display: 1.7 inches

Resolution: 128 x 160 pixels

Emergency button

Present

Not present

Bluetooth

Supported

Not supported

Charging cradle

USB port and LED

No USB port or LED

In this document, the term phone means the handset and the term system means the handset and base station.

The following table lists some common terms and their meanings used in this document.

Terms

Term

Meaning

Handset or phone

6823 Handset

6825 Handset

6825 Ruggedized Handset

Base station

110 Single-Cell Base Station

210 Multi-Cell Base Station

Repeater

110 Repeater

Note

Not all features may be supported by your handset. Contact your service provider for the supported features.

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.

New and Changed Information

- New and Changed Information for Firmware Release 5.1(2)

- New and Changed Information for Firmware Release 5.1(1)

- New and Changed Information for Firmware Release 5.0

- New and Changed Information for Firmware Release 4.8

- New and Changed Information for Firmware Release 4.7

- New and Changed Information for Firmware Release V460

New and Changed Information for Firmware Release 5.1(2)

Feature

New or Changed Information

Added new topics for Call transfer, direct transfer, and consult transfer

New section: Call TransferTransfer a call directly (Direct Transfer)
Consult and Transfer a Call (Consult Transfer)

Added information on PIDs for IP DECT 6800 Series

New section: Product IDs of Cisco IP DECT 6800 Series with Multiplatform Firmware

New and Changed Information for Firmware Release 5.1(1)

Feature

New or Changed Information

Automatic Handset Registration in HEBU Mode

New section: Add the Handset Automatically in HEBU Mode

Call Groups Addition for Intercom Calls

New sections:

- Make a New Call with Intercom

- Hold and Make a New Call with Intercom

- Transfer a Call with Intercom

- Create a Conference Call with Intercom

- Answer a Call within Your Group

Dial Plan Enhancement

Updated section: Speed dial numbers

Incoming Call Validation Display on the Handset

Updated sections:

- Answer a call

- View Your Recent Calls

Reset Handset Language and Text to Default Settings

New section: Reset the Language and Text to Default in the Handset

New and Changed Information for Firmware Release 5.0

Feature

New or Changed Information

Firmware Filename Modification

Updated section: DECT handset firmware upgrades

Hungarian Language Addition to Handset

Updated section: Set the Handset Language

Loud Ringtone Setting in Handset

New section: Set Ringtone for Loud Environment

New and Changed Information for Firmware Release 4.8

Feature

New or Changed Content

110 Single-Cell Base Station and 110 Repeater

Updated sections:

- Your Handset

- Handset Screen Displays "Searching"

6823 Handset

Updated sections:

- Your Handset

- Report an emergency situation

- Buttons and hardware

- Header Icons

- Set Up the charging cradle

- Various sections in the chapter Calls.

- Various sections in the chapter Text Messages.

- Local contacts

- Add a recent caller to your contact list

- Alarm Clock

- Function keys

- Various sections in the chapter Settings.

Paging

Added new section Paging.

Shared Call Enhancements

Updated sections:

- Answer a call

- BroadWorks Shared Call Appearance

New sections:

- Make a Call on a Shared Line

- Join a Shared Call

- Hold and Retrieve a Shared Call

Swap Call with Navigation Key

Updated the section Swap Between Active and Held Calls.

Temporary Handset Addition to Base Station

New sections:

- Set Up a Handset Automatically with the Username and Password

- Set Up a Handset Automatically with a Short Activation Code

General Changes

New troubleshooting procedure in Handset Beeps Continuously While in the Charger

New and Changed Information for Firmware Release 4.7

Starting with this release:

- The release number scheme changes to conform to the standard Cisco release numbers. Internally, the previous number scheme will display. Firmware Release 4.7 and Firmware Release V470 B6 are the same firmware release.

- All document updates related to the release are clearly marked. For example, if there is a new field added or a field removed, the documentation will indicate the type of change and what release the change applies to.

Feature

New and Changed Information

6825 Ruggedized Handset support

Updated Your Handset

Updated Buttons and hardware

User Interface Enhancements

Add information about the out-of-range alert to Your Handset.

Add information about the Alarm screen display for recurrent alarms to Alarm Clock.

Other changes

New troubleshooting procedures Handset Won't Stay On and Handset Won't Turn On

New and Changed Information for Firmware Release V460

Feature

New or Updated Sections

Broadsoft All directory

Updated Call a central directory contact

Handset out-of-box enhancements

Updated Automatic Handset Configuration

New task Set up your handset automatically

Handset user interface enhancements

Updated Assign a speed dial number

New task Delete a speed dial number

New task Add a recent caller to your contact list

Updated Set the Ringtone For Different Call Types

General enhancements

New task Select Your Default Line

Getting Started

You must install the battery in the handset and charge the handset battery before you use your handset. For more information, see Install the battery in the handset and Charge the handset battery.

- Turn on your handset

- Turn off your handset

- Report an emergency situation

- Lock the handset keypad

- Unlock the handset keypad

Turn on your handset

Procedure

Press and hold Power/End until the screen turns on.

Turn off your handset

Procedure

Press and hold Power/End until the screen turns off.

Report an emergency situation

Your 6825 Handset has an emergency button, located at the top of the handset. If set up by your administrator, you can press this button to raise an alert in an emergency situation. The handset places a call to a predefined emergency number and automatically turns on the speakerphone.

Note

The 6823 Handset doesn't have an Emergency button.

Procedure

Press and hold Emergency for 3 seconds.

Lock the handset keypad

You can manually lock the keypad to stop accidental dialing.

You can manually lock the keypad to stop accidental dialing. When you lock the keypad, the softkey label doesn't display.

Note

When the keypad is locked, you can only dial emergency numbers.

Procedure

Press and hold Zero (0) until the message "Press and hold 0" and the key lock icon ( or ) are displayed on the screen.

Related Tasks

Set the Handset Lock and PIN

Set the Timer to Automatically Lock the Handset

Unlock the handset keypad

If the keypad is locked, you must unlock it before you can place most calls. You may need to input a PIN to unlock the handset.

Note

When the keypad is locked, you can only dial emergency numbers.

You must unlock the keypad before you can place most calls. You may need to input a PIN to unlock the handset. The softkey labels appear when you unlock the keypad.

Procedure

Press and hold Zero (0) until the message "Press and hold *" and the key lock icon or doesn't display on the screen.

Related Tasks

Set the Handset Lock and PIN

Set the Timer to Automatically Lock the Handset

Buttons and hardware

Your handset has many buttons and hardware features that you'll use regularly. Use the following figure and table to identify the important button and hardware features. The figure shows the 6823 Handset and 6825 Handset. The 6825 Ruggedized Handset is similar to 6825 Handset in appearance.

6825 Handset and 6823 Handset Buttons and Hardware

6825 Handset and 6823 Handset Buttons and Hardware

Item

Name or Grouping

Description

1

Indicator light (LED)

Indicator light—Use the light to identify states. You can configure the event that triggers the red, yellow, or green LED.

2

Emergency button

Emergency Raises an emergency alarm, if configured.

This button isn't available in the 6823 Handset.

3

Headset port

Headset port with cover . Remove the protective cover and plug in a headset or ear buds (3.5 mm audio jack).

4

Softkeys, handset control buttons (Speaker, Menu), Navigation cluster, call control buttons (Answer/Send, Power/End).

Softkeys Activate the option displayed on the screen.

Speaker Toggle the speaker mode on or off for the handset.

Menu Access directories, settings, status, and other information.

Navigation cluster Navigation ring and Select button:

- Navigation ring (outer ring): Move up, down, left, or right.

- Select button (center of the cluster): select a menu item.

Answer/Send Answer a ringing call or, after dialing a number, press to place the call.

Power/End Turn the handset on or off, or end a connected call. In menus, the button returns you to the previous screen.

5

Keypad

Dial numbers and enter letters.

One

- Enter "1" when you dial a number.

- Access voicemail Press and hold to automatically dial the voicemail system.

- Enter these special text characters: . ! ? , - " @ + ; :

Asterisk

- Press and hold to add the plus (+) symbol at the beginning of a phone number.

Zero

- Enter "0" when you dial a number.

- Press and hold to lock or unlock the keypad.

- Enter a space.

Pound

- Press and hold to silence the handset ringer. If configured, the handset vibrates instead.

- Enter this special text character: #

Use the keys 2 through 9 to enter letters and numbers.

Note

In some languages, additional characters may be present.

6

Volume and Mute buttons

Volume

- When the handset is idle, change the ring volume or turn off the ringer.

- During a call, control the speaker volume for the active handset, headset, or speaker.

Mute Toggle the mute feature on or off.

- Navigation

- Supported Characters

- Handset Screen Features

- Differences Between Phone Calls and Lines

- Phone Batteries

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.

Supported Characters

When you input information, the handsets support the following characters:

Supported Characters

Handset Screen Features

The screen shows information about your handset such as directory number, date and time, and softkeys. The screen is made up of three sections: the header row, the middle section, and the footer row.

Handset Screen

1

At the top of the screen is the header row. The header row displays the radio signal strength and battery charge, as well a number of icons. The icons display when features are active.

If your organization uses the BroadWorks Shared Call Appearance feature, a row of boxes displays immediately below the header row. Each box represents a user on a shared line.

2

The middle of the screen displays the information associated with the handset: date and time, configured handset owner, and handset phone number.

3

The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen. Sometimes, icons are displayed above the softkey labels.

- Header Icons

Related References

BroadWorks Shared Call Appearance

Header Icons

The header icons tell you about the handset state. This section displays the header icons and gives their meaning. The header row icons can be different when do not disturb (DND) is enabled.

Audio Path Icons

Icon

DND Mode Icon

Description

Speaker is off

Headset in use.

Handset is muted.

Bluetooth Icons

The 6823 Handset doesn't support Bluetooth.

Icon

DND Mode Icon

Description

Bluetooth® is connected.

Bluetooth® is disconnected.

Network Icons

Icon

DND Mode Icon

Description

No network connection.

Weak network connection.

Good network connection.

Better network connection.

Best network connection

Battery Icons

Icon

DND Mode Icon

Description

Battery is depleted. Recharge the battery to use the handset.

Battery is 1% to 24% charged. Recharge the battery as soon as possible.

Battery is 25% to 49% charged.

Battery is 50% to 74% charged.

Battery is 75% to 100% charged.

Battery is charging.

Call-Related Icons

Icon

DND Mode Icon

Description

Answered call

Dialed call

Do not disturb is enabled.

Phone is forwarded.

Voicemail message waiting.

Missed call

Other Icons

Icon

DND Mode Icon

Description

Handset keypad is locked.

Message

Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.

- Lines—Each line corresponds to a directory number or intercom number that others can use to call you. You have up to four lines.

- Calls—Each line can support up to two calls. However, you can have only two calls on the handset.

Only one call can be active at any time; the other call is automatically placed on hold.

Here is an example: If you have four lines and each line supports two calls, then you can have two connected calls at one time. These two calls can be on the same line or on different lines. Only one of those calls is active and the other is a held call.

Phone Batteries

Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service:

- Up to 17 hours of talk time

- Up to 200 hours of standby time

The battery life is reduced when the phone is turned on. Calls, messages, application use, Bluetooth use, and actions like menu navigation use power and reduce the talk time. Your phone screen dims and turns off after a configurable period of inactivity to reduce battery drain.

Related Tasks

Set the Timer to Turn Off the Screen

Charge the handset battery

You can clean your handset. Make sure you follow our cleaning instructions.

Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

If you happen to drop the handset into water, or it gets splashed, follow our instructions to dry off the handset. See If you drop your handset in water.

- Clean the handset screen

- Clean the handset exterior

- If you drop your handset in water

Clean the handset screen

Procedure

If your handset screen gets dirty, wipe it with a soft, dry cloth.

Caution

Do not use any liquids or powders on the phone because they can contaminate the handset components and cause failures.

Clean the handset exterior

You can clean the handset exterior using a dry, lint-free cloth. For the health-care environment, we recommend that you use Caviwipes™ and Saniwipes™ to thoroughly clean the handset. Caviwipes and Saniwipes contain up to 17% isopropanol.

Caution

Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the handset surface coating and will change the appearance of handset.

Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the handset. Do not clean the handset with bleach or other caustic products.

Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

Procedure

Step 1

Remove the handset from the charger.

Step 2

Wipe the handset and screen with a soft, lint-free cloth or with an approved sanitizing wipe.

Step 3

If there are foreign objects (for example, fine sand) in an opening in the handset, tap the handset against your hand to dislodge the objects.

If you drop your handset in water

If you drop your handset in water, here's what you do:

- Gently shake the water off the handset.

- Dry the handset with a soft, dry, lint-free cloth.

- Leave your handset in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the handset speaker grill to help the handset dry out. Just don't put the fan close to the handset.

Here are some things you don't do:

- Don't open the battery door while the handset is wet.

- Don't use compressed air to blow off the water.

- Don't use a hair dryer to dry off the handset.

- Don't put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment.

- Don't tap the handset on a hard surface.

- Don't put a wet handset into the charging cradle. You must wait until the handset is completely dry.

Note

The handset warranty does not cover handsets that have been dropped in water or other fluids.

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

If the sound is muffled after you dry the handset, there may still be water in the microphone or speaker compartments. Place your handset, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the handset, allow the handset to completely dry before you use it.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

- For quick start guides and end-user guides in English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-dect-6800-series-multiplatform-firmware/products-user-guide-list.html

- For guides in languages other than English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-dect-6800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html

- Document Accessibility for Visually-Impaired and Blind Users

- Cisco IP DECT 6800 Series Documentation

- Lost Phone Connectivity

- Cisco One-Year Limited Hardware Warranty Terms

Document Accessibility for Visually-Impaired and Blind Users

The HTML version of this document supports the use of a JAWS® reader.

Cisco IP DECT 6800 Series Documentation

See the publications that are specific to your language and firmware release. Navigate from the following Uniform Resource Locator (URL):

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-dect-6800-series-multiplatform-firmware/tsd-products-support-series-home.html

Lost Phone Connectivity

Sometimes your phone can lose its connection to the base station, or the base station can lose its connection to the call control system. When this connection is lost, your phone displays a message.

If you are on an active call when either connection is lost, the call ends.

If you lost the connection because you moved out of the base station range, you should add a coverage warning. For more information, see Set the Coverage Warning.

When the phone reconnects to the base station or the base station reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.

Chapter 2. Handset Setup

- Handset Hardware Installation

- Handset Battery Charging

- Automatic Handset Configuration

- Manual Handset Configuration

- Reset the Language and Text to Default in the Handset

- DECT handset firmware upgrades

Handset Hardware Installation

- Handset package contents

- Install the battery in the handset

Handset package contents

Your handset package has the following contents:

- Handset with attached belt clip. Inside the handset is the battery, with a piece of plastic over the battery contacts.

Note

You need to remove the plastic over the battery contacts. For more information, see Install the battery in the handset.

- Charging cradle with attached USB cable.

- Regional power adapter for the charging cradle.

- Plastic cover to replace the belt clip on the handset.

Note

Make sure that you save this small plastic cover, in case you want to use the handset without the belt clip.

- Printed compliance document.

You need the label on the box during handset registration.

Related Concepts

Handset Battery Charging

Related Tasks

Install the battery in the handset

Remove the handset clip

Install the battery in the handset

The handset battery is shipped inside the handset, but there’s a plastic tab over the battery contacts. You need to remove the plastic tab.

Procedure

Step 1

On the back of the handset, turn the latch counterclockwise to unlock the back, lift the clip, and lift the cover to remove the battery cover.

Step 2

Remove the battery from the handset.

Step 3

Remove the plastic over the contacts.

Step 4

Place the battery under the clip and drop it into the compartment.

The battery contacts are on the top left edge of the battery and the top left edge of the battery compartment. Ensure that the contacts meet and that the battery is seated in the compartment.

Note

The battery fits only one way in the compartment. Don’t force the battery in the wrong way in the battery compartment.

Step 5

Replace the battery cover, make sure that the cover is closed, and turn the latch clockwise to the locked position.

Don't force the cover closed. If it doesn't close easily, take it off and check that the battery is completely seated in the battery compartment.

What to do next

Before you use the handset, you need to charge it. See Charge the handset battery.

- Remove the handset clip

Remove the handset clip

You can remove the clip from the back of the handset and replace it with a smooth cover that shipped with your handset.

Before you begin

You need:

- #1 Phillips-head screwdriver

- Plastic cover to replace the belt clip on the handset. This cover is shipped to you in the product box.

Procedure

Step 1

Turn off the handset.

Step 2

Place the handset face down on a flat, level surface. You may want to place the handset on a large, clean cloth to protect the handset.

Step 3

Use the screwdriver to remove the screws on the clip. Set the screws aside.

Note

The screws are small, so be careful not to lose them.

Step 4

Lift up the loose end of the clip. The clip assembly should come off the handset.

Step 5

The replacement cover has a hook in the back. Slide the hook into the recessed area of the handset and press it into the handset.

This diagram shows the hook on the back.

This diagram shows the way you put the hook into the handset.

Press down until the clip is in position and the back is flat.

Step 6

Use the screwdriver to screw the screws into the cover and handset.

Step 7

Store the cover with the belt clip, in case you need to use it.

Handset Battery Charging

- Set Up the charging cradle

- Charge the handset battery

Set Up the charging cradle

You use the charging cradle to charge the handset. The cradle has a built-in USB cable that plugs into the power adapter. The power adapter is designed for your country's electrical outlet configuration and power rating.

Procedure

Step 1

Place the cradle on a level surface.

Step 2

Plug the USB connector of the power cord into the power adapter.

Step 3

Plug the power adapter into the electrical outlet.

Charge the handset battery

You use the handset charger to charge the handset battery.

Note

The battery comes partially charged, but you should charge it for a minimum of 10 hours before you use it for the first time. If you don't fully charge it, you may decrease the life of the battery.

If you remove and replace the battery from the handset, you need to fully discharge and then fully charge the battery so that the battery indicator is accurate.

Caution

Charge the battery with the handset charger provided. If you use another method, you can damage the battery, the handset, or your surrounding area.

Only charge the battery in environments where the temperature is between 32°F (0°C) and 104°F (40°C).

Caution

Don’t charge the battery in hazardous environments or where there’s explosion danger.

When you place the handset into the charger, it turns on (if not already on) and displays a message that the handset is charging. The handset screen dims and turns off at the configured time.

If the LED on the handset starts to flash, the handset is updating its firmware.

Before you begin

Set up the cradle as described in Set Up the charging cradle.

Ensure that your handset charger is plugged into the electrical outlet.

Procedure

Place the handset in the charger so that the contacts in the handset and the contacts in the charger match.

The handset beeps, screen turns on, and displays a message that the handset is charging. If this doesn't happen, remove the handset from the charger and try again.

Automatic Handset Configuration

Your handset may be set up to automatically configure itself. If your handset doesn't automatically configure, you have to manually configure it, using information provided by your administrator or service provider.

- Set up your handset automatically

- Set Up a Handset Automatically with the Username and Password

- Set Up a Handset Automatically with a Short Activation Code

- Add the Handset Automatically in HEBU Mode

Set up your handset automatically

In many cases, when you first power-on the handset, it automatically starts to configure itself to communicate with the base station. You may get further instructions if there are choices or additional information.

When your handset successfully registers, you see the Registered message, and then the idle screen is displayed.

Procedure

Step 1

Press and hold Power/End until the screen turns on.

The handset displays Search for base station.

Step 2

If the handset displays a list of base stations, press down on the navigation ring to highlight the base station that you need to connect to and press Select.

Step 3

If the handset displays Enter the code, contact your administrator for the base station access code.

Step 4

If the screen doesn't display the Registered message, make note of the error message and contact your administrator or service provider for assistance.

Set Up a Handset Automatically with the Username and Password

When you power on a new handset, it automatically registers itself with the base station which is in promiscuous mode. If the server requests authorization, you enter the username and password. When you need to register multiple handsets, we recommend that you power on one handset to enter the credentials. The other handsets don't receive the authorization request when they register.
The username and password can be a combination of letters, numbers, and symbols. The username can be between 1 and 24 characters and password can be between 1 and 128 characters.

If you enter a wrong username or password, an error message displays. You have three attempts to enter the correct username and password. If you fail all the attempts, the handset deregisters from the base station. Restart the handset and enter the correct username and password, or contact your administrator.

Before you begin

Your administrator or service provider gives you the username and password.

Procedure

Step 1

Press and hold Power/End until the screen turns on.

Step 2

Enter the Username and Password in the Sign in screen.

Step 3

Press Submit.

Set Up a Handset Automatically with a Short Activation Code

When you power on a new handset, it automatically registers itself with the base station which is in promiscuous mode. If the server requests the short activation code, you enter the short activation code. After the short activation code input, if the server requires authentication, you enter the username and password. When you need to register multiple handsets, we recommend that you power on one handset to enter the short activation code. The other handsets won't receive the authorization request when they register.
The short activation code starts with the # and varies between 3 to 16-digit number. The username and password can be a combination of letters, numbers, and symbols. The username can be between 1 and 24 characters and password can be between 1 and 128 characters.

If you enter a wrong short activation code, an error message screen displays. You have three attempts to enter the correct short activation code. If you fail all the attempts, the handset deregisters from the base station. Restart the handset and enter the correct short activation code, or contact your administrator.

Before you begin

Your administrator or service provider gives you the short activation code, username, and password.

Procedure

Step 1

Press and hold Power/End until the screen turns on.

Step 2

Enter the short activation code in the Enter activation code screen.

Step 3

Press Submit.

Step 4

(Optional) Enter the Username and Password in the Sign in screen.

Step 5

Press Submit.

Add the Handset Automatically in HEBU Mode

You can SIP register a handset to a base station in the Handset Extension by Username (HEBU) mode. When you power on a handset, a login screen displays to enter the username and password. You may need to enter the access code before this screen displays. If the username and password you enter match with the defined HEBU username and password in the base station, the handset registers to the defined extension.

The username and password can be a combination of letters, numbers, and symbols. The username or password can be from 1 to 40 characters.

If you enter a wrong username or password, an error message displays. You have three attempts to enter the correct username and password. If you fail all the attempts or a timeout occurs, the handset deregisters from the base station.

You can restart the handset and enter the correct username and password, or contact your administrator.

In a dualcell or a multicell system, you can register up to 20 handsets simultaneously with the base station in this mode.

Before you begin

Your administrator or service provider gives you the username and password.

Procedure

Step 1

Press and hold Power/End until the screen turns on.

Step 2

Enter the Username and Password in the Login screen.

Step 3

Press Submit.

Manual Handset Configuration

Sometimes you have to manually configure your handset. Your administrator will give you the information you need to access the base station web pages, access appropriate web pages, and set various fields.

You can find the manual configuration instructions in the Cisco IP DECT 6800 Series Administration Guide.

Reset the Language and Text to Default in the Handset

You can use the handset keys to reset the language and text display on your handset. After the reset, the handset has the default settings. The default settings change when the base station updates the handset.

The language and texts settings reset to default until the handset updates with new settings.

Before you begin

Make sure that your handset is off.

Procedure

Press the keys 3 and 5 until the screen turns on.

What to do next

Verify that the language and the text settings are default on your handset.

DECT handset firmware upgrades

From time to time, your administrator will need to upgrade the firmware on your handset. The handset downloads the new firmware file from the server.

After the download completes, the handset needs to install the file. You see a message on the handset screen to tell you to put your handset into the charging cradle. When you put the handset in the charging cradle, the LED flashes to alert you that the handset is loading the new firmware. Leave the handset in the charging cradle until the LED stops flashing.

Chapter 3. Calls

- Make calls

- Answer a call

- End a call

- Hold and Resume a Call

- Mute your call

- Create a Conference Call

- Call Transfer

- BroadWorks Shared Call Appearance

- Star codes

- Use Push to Talk

- Paging

Make calls

Your handset works just like a regular phone. But we make it easier for you to make calls.

- Make a call

- Make a New Call with Intercom

- Make a call on a different line

- Make a call with the speakerphone

- Make a call with a headset

- Speed dial calls

Make a call

Your handset can have more than one line. By default, you place calls on the primary line.

Procedure

Step 1

When your handset is idle, enter the phone number with the keypad. To start the number with plus (+), press and hold Asterisk until the + displays on the screen.

Step 2

Press Answer/Send .

Make a New Call with Intercom

You can make a new call with the Intercom menu on your handset. You can enter a number or select a number from the handset list to call. The handsets in the list display the intercom ID and the handset number.

Procedure

Step 1

Press Menu > Intercom.

Step 2

Perform any one of the following on the Intercom screen:

- Highlight Enter number and press Select. Enter a number to call.

- Highlight Handset list and press Select. Select the number from the list to call.

Step 3

Press Call.

Make a call on a different line

You may have more than one line on your handset. By default, your handset selects the first line. But, you can make a call from the second line.

Procedure

Step 1

When your handset is idle, do one of these actions:

- Enter the phone number with the keypad and press Line or the center softkey. To start the number with plus (+), press and hold Asterisk until the + displays on the screen.

- Press Line and highlight a line.

Step 2

Press Select or Call.

Step 3

Enter the phone number, if not already entered.

Step 4

Press Answer/Send .

Make a call with the speakerphone

Procedure

Step 1

When your handset is idle, enter the phone number with the keypad. To start the number with plus (+), press and hold Asterisk until the + displays on the screen.

Step 2

Press Speakerphone .

Step 3

Press Answer/Send .

Make a call with a headset

Procedure

Step 1

When your handset is idle, remove the cover from the headset port and plug in your headset.

Step 2

Enter the phone number with the keypad. To start the number with plus (+), press and hold Asterisk until the + displays on the screen.

Step 3

Press Answer/Send .

Speed dial calls

If you make frequent calls to specific phone numbers, you can set up your handset for speed dials. The speed dials help to press a key instead of entering the phone number. You can set up to 8 speed-dial numbers.

- Assign a speed dial number

- Delete a speed dial number

- Make a speed dial call

Assign a speed dial number

You can assign a speed-dial number to a contact. You assign speed dials to entries 2 to 9. Entry 1 is used for your speed dial to voicemail.

Before you begin

You need at least one contact in your Contacts list.

Procedure

Step 1

- 6825 Handset: Press Menu > Contacts or Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Highlight the contact.

Step 3

Press More.

Step 4

Select Speed Dial.

Step 5

If you don't have an empty speed-dial index entries, highlight a number you don't need and perform this action:

- 6825 Handset: Press Delete and press Yes to confirm the deletion.

- 6823 Handset: Press Unassign and press Yes to confirm the deletion.

Step 6

Highlight an empty speed-dial index and press Add.

Step 7

Press Power/End .

- Speed dial numbers

Related Tasks

Add a local contact

Speed dial numbers

When you dial a number on your handset, you enter a series of digits. When you set up a speed dial number, the speed dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

- 0 to 9

- Pound (#)

- Asterisk (*)

- Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

- Semi-colon (;)—This is the wait character. Your handset will request confirmation before dialing the number.

The rules for dial strings are:

- Use the comma to separate the parts of the dial string.

- An authorization code must always precede a billing code in the speed dial string.

- A single comma is required between the authorization code and the billing code in the string.

- A speed dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your handset does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed dial destination, the handset prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

- You need to dial 9 for an outside line.

- You want to call 5556543.

- You need to input the authorization code 1234.

- You need to input the billing code 9876.

- You must wait for 4 seconds.

- After the call connects, you must dial the extension 56789#.

In this scenario, the speed dial number is 95556543,1234,9876,,56789#.

Delete a speed dial number

You can delete a speed-dial number assigned to entries 2 to 9. Entry 1 is used for your speed dial to voicemail.

Before you begin

You need at least one contact in your speed dial list.

Procedure

Step 1

- 6825 Handset: Press Menu > Contacts or Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Press More.

Step 3

Select Speed Dial.

Step 4

Highlight the entry you don't need.

Step 5

- 6825 Handset: Press Delete.

- 6823 Handset: Press Unassign.

Step 6

Press Yes to confirm the deletion.

Step 7

Press Power/End .

Make a speed dial call

After you set up the speed dial, as described in Assign a speed dial number, you can make a speed dial call. Speed-dial indexes are the numbers 2 to 9.

Example

If you have your home number in your local contacts, you can assign it the speed-dial index 9. Then when you press and hold the 9 key, the handset automatically dials your home.

Before you begin

You need the speed dial index for the contact.

Procedure

Step 1

Press and hold the number on the keypad corresponding to the speed-dial index.

Step 2

Release the key when the call starts to dial.

Answer a call

If you have multiple or shared lines, your handset displays the line that has the incoming call.

If you have a Bluetooth® headset connected to the handset, the call is answered on the headset or the handset while maintaining the audio path to the handset. If you don't have a Bluetooth headset connected, the call is answered on the handset.

Note

The 6823 Handset doesn't support Bluetooth.

Procedure

Press Answer/Send .

The validation icon that displays next to the phone number can help you determine whether to answer or decline the incoming call. The validation icon shows if the call is from a valid or unknown source, or if the validation failed. For shared calls, the icon displays next to each phone number. These icons display next to the phone number to provide the validation result:

- —Valid

- —Failed

- —Unknown

- Answer an alarm (emergency) call

- Answer call waiting

- Silence an incoming call

- Answer a Call within Your Group

Answer an alarm (emergency) call

If your handset is set up as the recipient of alarm (emergency) calls, you receive alarm calls when someone presses the Emergency button on their handset. Alarm calls can be set up to ring one handset or a number of handsets.

Note

The 6823 Handset doesn't have an Emergency button.

When an alarm call rings, you hear a different ringtone and your handset indicates that you have an alarm call. If you accept the call, the alarm is saved in the Alarms list. If you reject the call, the alarm isn't saved in the Alarms list.

Procedure

Press Ok to answer the call or press Reject.

Related Concepts

Emergency alarm list

Answer call waiting

If you are on a call, and another call comes in, you hear the call waiting tone and the incoming call displays on the handset screen.

Procedure

Do one of these actions:

- To accept the call, press Answer/Send . Your active call is automatically put on hold.

- To reject the call, press Decline. The call is sent to voicemail, if configured.

Silence an incoming call

If you don't want to answer a call, you can decline or ignore the calls. If you decline the call, the caller hear less ring cycle. If you ignore the call, the caller hears the complete ring cycle.

The call will transfer to your voicemail, if voicemail is configured.

Procedure

When a call is ringing,

- Press Decline to immediately send the call to voicemail (if configured).

- 6825 Handset only: Press Ignore to silence the ringer. If the call is not answered, then it is sent to voicemail (if configured).

Answer a Call within Your Group

You can answer a call that rings on another handset within your call group. Your administrator must assign you to at least one call group for you to answer the calls.

When you receive an intercom call, your handset displays the text Intercom on the screen.

Procedure

Press Answer/Send .

End a call

Procedure

Press Power/End .

Hold and Resume a Call

You can put a call on hold and then resume it.

Procedure

Step 1

From an active call, press Hold.

Step 2

Press Resume to pick the call back up.

- Swap Between Active and Held Calls

- Hold and Make a New Call with Intercom

Swap Between Active and Held Calls

When you have an active call and a held call, you can easily swap the calls. The current active call goes on hold and the previously held call becomes the active call.

Procedure

Perform one of these actions:

- 6823 Handset, 6825 Handset: Press up or down on the navigation ring.

- 6825 Handset: Press Swap.

Hold and Make a New Call with Intercom

You can put an active call on hold and make a new call with the Intercom menu. You can resume the call with the Resume option.

Procedure

Step 1

From an active call, press Hold.

Step 2

Press New call.

Step 3

Perform any one of the following in the New call screen:

- Select Enter number and enter the number.

- Select Contacts to find the contact from the list.

- Select Central Directory to find the contact from the list.

- Select Intercom and enter the intercom number.

Step 4

Press Call.

Mute your call

You can mute yourself, so that others on the call can't hear you.

Procedure

Step 1

Press Mute .

Step 2

To unmute yourself, press Mute again.

Create a Conference Call

You can add another person into an active call to create a three-way conference call.

Procedure

Step 1

From an active call,

- 6825 Handset: Press Conf.

- 6823 Handset: Press More > Conference.

Step 2

Enter the coworker's number and press Answer/Send .

Step 3

Press Conf after the coworker answers.

- Create a Conference Call with Intercom

Create a Conference Call with Intercom

You can add another person into an active intercom call to create a three-way conference call. You can also create a three-way conference call between intercom and SIP calls. If the SIP and intercom conference settings don't match, the conference call between them isn't possible.

Procedure

Step 1

From an active call, press Conf.

Step 2

Perform any one of the following on the Conference screen:

- Select Enter number and enter the number.

- Select Contacts to find the contact from the list.

- Select Central Directory to find the contact from the list.

- Select Intercom and enter the intercom number.

Step 3

Press Call.

Step 4

Press Conf after the call is answered.

Call Transfer

The call transfer feature allows you to redirect a connected call from your phone to another number. After call transfer, your call is disconnected and the transferred call is established as a new call connection.

You can transfer an active call to another number directly or consult before you transfer.

- Transfer a call directly (Direct Transfer)

- Consult and Transfer a Call (Consult Transfer)

- Transfer a Call with Intercom

Transfer a call directly (Direct Transfer)

You can transfer a call to a coworker. You can transfer the call without waiting for the coworker to answer, or talk with the coworker before you transfer the call.

Procedure

Step 1

From an active call,

- 6825 Handset: Press Transfer.

- 6823 Handset: Press More > Transfer.

Step 2

Enter the coworker's number and press Answer/Send .

Step 3

Press Transfer before or after the coworker answers.

Related Tasks

Transfer a call with a star code

Consult and Transfer a Call (Consult Transfer)

Before you transfer a call, you can talk to the person that you're transferring the call to.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1

Put an active call on hold by pressing Hold.

Step 2

Enter the other person's phone number and press New Call.

Step 3

(Optional) When the other person answers, you can talk to them.

Step 4

After the consultation, press Transfer to complete your call transfer.

Transfer a Call with Intercom

You can transfer a call to a coworker with the Intercom menu. You transfer the call without waiting for the coworker to answer, or talk with the coworker before you transfer the call.

Procedure

Step 1

From an active call, press Transfer.

Step 2

Perform any one of the following in the Transfer screen:

- Select Enter number and enter the number.

- Select Contacts to find the contact from the list.

- Select Central Directory to find the contact from the list.

Step 3

Press Transfer before or after the call is answered.

BroadWorks Shared Call Appearance

Your organization may use the BroadWorks Shared Call Appearance feature. With this feature, handsets are set up in groups. When enabled, each handset in the group displays as a box immediately below the header row. The color of the box identifies the state of the handset.

For Firmware Release 4.7, the shared line boxes have these states:

- Solid Red: The handset in use.

- Solid green: The handset is idle.

- Flashing green: The handset has an incoming call.

For Firmware Release 4.8, the shared line boxes have these states:

- Solid grey: The handset is idle.

- Solid red: The handset isn’t active on the call.

- Pulsing red: The handset isn’t active on the call that is on hold.

- Flashing green: The handset has an incoming call.

- Solid green: The handset is active on the call.

- Pulsing green: The handset has put the call on hold.

For details about this and other BroadWorks features, see the Broadworks documentation.

- Make a Call on a Shared Line

- Join a Shared Call

- Hold and Retrieve a Shared Call

Related Tasks

Answer a call

Make a Call on a Shared Line

If you have a shared line, you can use it to make a call. The handset displays a list of shared lines.
The handset uses the primary line to make the call.

Procedure

Step 1

Press Line.

Step 2

Select a line and press Call.

Step 3

Enter a number and press Call.

Join a Shared Call

You can join a call on a shared line to create a three-way call.

Procedure

Step 1

Press Line and select the line.

Step 2

Press Barge-in to join the call.

Hold and Retrieve a Shared Call

You can put a call on hold on a handset and retrieve the call with another handset with the shared line.

Procedure

Step 1

Press Hold on the handset you answered the call.

Step 2

Press Line and select the line.

Step 3

Press Retrieve to pick the call.

Star codes

You can use star codes to quickly access some functions. These codes are made up of the asterisk (*) and a 2-digit code.

For the list of star codes, contact your administrator.

- Return a call with a star code

- Transfer a call with a star code

- Activate and deactivate call forward all with star codes

- Activate and deactivate call waiting with star codes

- Block and unblock outgoing caller information with a star code

- Block and unblock anonymous calls with a star code

- Turn do not disturb on and off with a star code

Return a call with a star code

You can call the last person who called you with a star code instead of using the Recents list.

Use the star code given to you by your administrator or service provider.

Procedure

While your handset is idle, enter the call return star code.

Related Tasks

Call Someone in Your Recent Calls List

Transfer a call with a star code

You can immediately transfer a call to a coworker. This type of transfer doesn't allow you to talk with the coworker first.

Use the star code given to you by your administrator or service provider.

Procedure

Step 1

While on an active call, enter the call transfer star code.

Step 2

Enter the number to transfer the call to.

Related Tasks

Transfer a call directly (Direct Transfer)

Activate and deactivate call forward all with star codes

You can set up your handset to forward all your calls to another coworker or to voicemail with a star code.

Use the star code given to you by your administrator or service provider.

Procedure

Step 1

While your handset is idle, enter the call forward unconditional star code.

Step 2

Enter the number to forward calls to.

Step 3

To make calls ring on your handset again, enter the star code to cancel call forward unconditional.

Related Tasks

Set call forward unconditional

Activate and deactivate call waiting with star codes

You can turn off call waiting notification. When you activate call waiting, you don't hear a tone for an incoming call when you are on a call.

Use the star code given to you by your administrator or service provider.

Procedure

Step 1

While your handset is idle, enter the star code to block call waiting.

Step 2

To hear the tone again, enter the star code to enable call waiting.

Block and unblock outgoing caller information with a star code

You can stop your handset from sending your caller information. You may need to do this for privacy reasons.

Use the star code given to you by your administrator or service provider.

Procedure

Step 1

While your handset is idle, enter star code to block caller information.

Step 2

To allow the handset to send caller information, enter the star code to enable caller information.

Related Tasks

Hide your Caller ID when you make a call

Block and unblock anonymous calls with a star code

You can ensure that only calls with a proper caller ID ring on your handset with a star code.

Use the star code given to you by your administrator or service provider.

Procedure

Step 1

While your handset is idle, enter the star code to block anonymous calls.

Step 2

To allow calls to ring again, enter the star code to allow anonymous calls.

Turn do not disturb on and off with a star code

When you don't want to be disturbed by incoming calls, you can turn on do not disturb (DND). When your handset is in DND state, the incoming call is sent to voicemail.

Use the star code given to you by your administrator or service provider.

To use this feature, your administrator must enable DND.

Procedure

Step 1

While your handset is idle, enter the do not disturb star code.

Step 2

To deactivate DND, enter code to cancel do not disturb.

Related Tasks

Set do not disturb

Use Push to Talk

You can use the handset as a two-way radio with the Push to Talk feature. The message is played over the handset speaker automatically. Only 1 person at a time can use Push to Talk. If you press Mute while you are receiving a Push to Talk message, the handset speaker mutes.

Before you begin

- You need Push to Talk enabled on your handset.

- At least one more handset in the system needs Push to Talk enabled.

Procedure

Step 1

When your handset is idle, push and continue to hold Mute .

Step 2

After the connected screen displays, you can talk.

Step 3

When your message is complete, release Mute.

Related Tasks

Turn on Push To Talk

Paging

You can page a group of phones or phone lines. Your administrator can create up to three paging groups. Each paging group has a unique number. Your administrator gives you the configured paging group numbers. When your handset receives a page, you see or hear the notification. You hear a beep or beeps notification which is defined in the Call Progress Tones web page of the base station. You don't have to accept the page.

Here are the paging scenarios when your handset receives a page:

- If the handset is inactive, the page plays through the speakerphone.

- If the handset is active, the priority of the page determines the behavior as described in the following table.

Page Priority with Behavior

Priority

Alert

Result

0

See and hear notification

The active call goes on hold and the page plays.

1

See and hear notification

You switch to the page, the active call goes on hold, and the page plays.

2

Hear notification

You see the notification after the call ends and then the page plays.

3

No notification

You see the notification after the call ends and then the page plays.

- If the handset receives another page with an active page, the higher priority page interrupts the lower priority page. When both the pages have the same priority, the active page continues to play and the incoming page goes on hold.

- If the system has push to talk and paging configured, a page interrupts a push to talk session.

- If the handset has DND mode set, it blocks the pages of all priorities.

Related links

Send a Page

- Send a Page

Send a Page

You can page a person or a group of people with a paging group number. All the handsets configured in the group receive the page, which plays automatically on the speakerphone.

Before you begin

You need a paging group number.

Procedure

Step 1

Dial the paging group number.

Step 2

Press Answer/Send .

Chapter 4. Text Messages

- Text Messages

- Send a Text Message

- Reply to a Text Message Immediately

- Add a Text Message Sender to Your Local Contacts

- Append a Text Message Sender to a Local Contact

- Forward a Text Message

- Delete a Text Message Immediately

- Delete all Text Messages

- View Your Text Message History

- Configure Your Text Message Settings

Text Messages

Your administrator may enable you to send and receive text messages from coworkers on the system. You may also be able to send text messages to people outside the system. Your administrator should tell you the text message constraints.

You can view the history of your text messages and you can set some messaging parameters to suit your needs.

Send a Text Message

You can send a message of up to 160 characters.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Choose Messaging .

- 6823 Handset: Choose Messaging .

Step 3

Press right on the navigation ring to display the Drafts screen.

Step 4

Press New.

Step 5

Use the keypad to type your message. The length of your message displays on the bottom right corner of the screen.

Step 6

(Optional) If you need special symbols that are not on the keypad, press Symbol or the center softkey and choose the symbol you need.

Step 7

Press Send.

Step 8

Choose the message priority from these options:

- Normal: The message is sent in default mode.

- Urgent: The message is sent as urgent. The recipient sees an icon with an exclamation mark on the message in their Inbox screen. You see the icon with an exclamation mark on the message in your Sent messages screen. Messages sent as Urgent display at the top of the list.

Step 9

Choose message recipient with one of these options:

- Contacts: When you choose this option, your local contacts list is displayed and you can select a contact.

- Enter number: When you choose this option, you enter a phone number in the next screen.

- Central Directory: When you choose this option, the central phone directory is displayed and you can select a contact.

The full phone number must be used for text messages. For example, if your contact has an internal extension 8902 and an external number of +2345678902, you must use +2345678902.

Step 10

Press Send.

Step 11

Press OK.

Reply to a Text Message Immediately

When you receive a text message, you can reply to it quickly from the text message screen. You can also reply later from the text message history.

Procedure

Step 1

Press Reply.

Step 2

Use the keypad to type your message. The length of your message displays on the bottom right corner of the screen

Step 3

(Optional) If you need special symbols that are not on the keypad, press Symbol or the center softkey and select the symbol you need.

Step 4

(Optional) Press Clear or the right softkey to delete the last character of your message.

Step 5

Press Send.

Step 6

Choose the message priority from these options:

- Normal: The message is sent in default mode.

- Urgent: The message is sent as urgent. The recipient sees an icon with an exclamation mark on the message in their Inbox screen. You see the icon with an exclamation mark on the message in your Sent messages screen. Messages sent as Urgent display at the top of the list.

Step 7

Press Send.

Step 8

Press OK.

Related Tasks

Reply to a Text Message from Your Text History

Add a Text Message Sender to Your Local Contacts

When you receive a text message, you can add the person to your local contact list from the text message screen. You can also add the person later from the text message history.

Before you begin

You must be viewing a text message.

Procedure

Step 1

Press More.

Step 2

Choose Save as contact.

Step 3

Press Select.

Step 4

Enter the name with the keypad and press Save.

Step 5

Highlight a phone number entry (Work, Mobile, Home, or Other) and press Add.

Step 6

Press Save to save the contact number.

Step 7

Press Save to save the new contact.

Append a Text Message Sender to a Local Contact

When you receive a text message, you can append information about the person to an existing local contact from the text message screen. You can also append the information later from the text message history (see View Your Text Message History).

Before you begin

You must be viewing a text message.

Procedure

Step 1

Press More.

Step 2

Choose Append to contact.

Step 3

Press Append.

Step 4

Highlight a phone number entry (Work, Mobile, Home, or Other) and press Append.

Step 5

Press Save to save the contact number.

Step 6

Press Yes.

Forward a Text Message

When you receive a text message, you can forward it quickly from the text message screen.

Before you begin

You must be viewing a text message.

Procedure

Step 1

Press More.

Step 2

Select Forward.

Step 3

Use the keypad to type your message. The length of your message displays on the bottom right corner of the screen.

Step 4

(Optional) If you need special symbols that are not on the keypad, press Symbol or the center softkey and select the symbol you need.

Step 5

(Optional) Press Clear or the right softkey to delete the last character of your message.

Step 6

Press Send.

Step 7

Choose the message priority from these options:

- Normal: The message is sent in default mode.

- Urgent: The message is sent as urgent. The recipient sees an icon with an exclamation mark on the message in their Inbox screen. You see the icon with an exclamation mark on the message in your Sent messages screen. Messages sent as Urgent display at the top of the list.

Step 8

Choose the message recipient with one of these options:

- Contacts: When you choose this option, your local contacts list is displayed and you can select a contact.

- Enter number: When you choose this option, you enter a phone number in the next screen.

- Central Directory: When you choose this option, the central phone directory is displayed and you can select a contact.

The full phone number must be used for text messages. For example, if your contact has an internal extension 8902 and an external number of +2345678902, you must use +2345678902.

Step 9

Press Send.

Step 10

Press OK.

Delete a Text Message Immediately

You can delete a text message after you read it.

Before you begin

You must be viewing a text message.

Procedure

Step 1

Press More.

Step 2

Choose Delete message.

Step 3

Press Yes.

Related Tasks

Delete a Text Message from the Text Message History

Delete all Text Messages

You can delete all received text messages after you read a message. The messages in your Text message Inbox are deleted.

Before you begin

You must be viewing a text message.

Procedure

Step 1

Press More.

Step 2

Choose Delete all messages.

Step 3

Press Yes.

Related Tasks

Delete all Text Messages from the Text Message History

View Your Text Message History

The text message history can contain up to 250 messages. If you have more than this number of messages, the Overwrite old messages field in the messaging settings controls if the handset overwrites old messages. For more information, see Configure Your Text Message Settings.

The messages display in different lists: Inbox, Drafts, Sent messages. When you access Messaging, the Inbox is displayed.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Messaging .

- 6823 Handset: Select Messaging .

Step 3

Press right on the Navigation ring to access the next screen.

- Reply to a Text Message from Your Text History

- Delete a Text Message from the Text Message History

- Delete all Text Messages from the Text Message History

Reply to a Text Message from Your Text History

You can respond to a text message later from the text messaging history.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Messaging

- 6823 Handset: Select Messaging .

Step 3

Highlight the message.

Step 4

Press Reply.

Step 5

Use the keypad to type your message. The length of your message displays on the bottom right corner of the screen

Step 6

(Optional) If you need special symbols that are not on the keypad, press Symbol or the center softkey, and select the symbol you need.

Step 7

(Optional) Press Clear or the right softkey to delete the last character of your message.

Step 8

Press Send.

Step 9

Choose the message priority from these options:

- Normal: The message is sent in default mode.

- Urgent: The message is sent as urgent. The recipient sees an icon with an exclamation mark on the message in their Inbox screen. You see the icon with an exclamation mark on the message in your Sent messages screen. Messages sent as Urgent display at the top of the list.

Step 10

Press Send.

Step 11

Press OK.

Related Tasks

Reply to a Text Message Immediately

Delete a Text Message from the Text Message History

You can delete a text message in the text history from your Inbox, Drafts, or Sent messages folder.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Messaging .

- 6823 Handset: Select Messaging .

Step 3

Press right on the navigation ring to display the appropriate folder.

Step 4

Press More.

Step 5

Choose Delete Message.

Step 6

Press Yes.

Related Tasks

Delete a Text Message Immediately

Delete all Text Messages from the Text Message History

You can delete all text messages in the text history in your Inbox, Drafts, or Sent messages folder.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Messaging .

- 6823 Handset: Select Messaging .

Step 3

Press right on the navigation ring to display the appropriate folder.

Step 4

Press More.

Step 5

Choose Delete all messages.

Step 6

Press Yes.

Related Tasks

Delete all Text Messages

Configure Your Text Message Settings

You can set up your handset for these actions:

- Overwrite old messages when the text message history reaches the limit. You can keep up to 250 messages. If you don't enable the handset to overwrite old messages, you have to manually delete messages when the text message history is full.

- Save the messages you send in the text message history. By default, your sent messages are saved in the text message history.

- Set how a new message displays when your handset is idle. When you receive a new message, you can set the handset to:

- Display only that you have a new message.

- Display the full message immediately. This is the default setting.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Messaging > Settings.

- 6823 Handset: Select Messaging > Settings.

Step 3

Choose Overwrite old and press On or Off. By default, this field is set to Off.

Step 4

Choose Sent Messages and press On or Off. By default, this field is set to On.

Step 5

Choose Display and press On or Off. By default, this field is set to On.

Chapter 5. Contacts and Directories

- Local contacts

- Directories

Local contacts

You can create and save information about your contacts in the local contact list. Your local contacts list can contain up to 250 entries in 6825 Handset and 100 entries in 6823 Handset. Each contact can have four phone numbers.

After you add contacts, you can easily call a contact. You can set up speed dials to your local contacts. Your administrator can also upload a local contacts list to your handset and export your contacts list.

You access the contact list from the main screen or from the Menu .

- Add a local contact

- Call a local contact

- Edit a local contact

- Delete a local contact

- Delete all local contacts

Related Tasks

Add a recent caller to your contact list

Add a local contact

You can add a contact to your contact list. You can also add the information from the recent caller to your contact list.

Procedure

Step 1

- 6825 Handset: Press left softkey Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Press More.

Step 3

Highlight Add contact and press Select.

Step 4

Press Edit.

Step 5

Enter the name of the contact.

Step 6

Press Save.

Step 7

Highlight Work, Mobile, Home, or Other, and press Edit.

You need to add at least one phone number.

Step 8

Enter the contact number and press Save.

If you make a mistake, press Clear to delete the last character entered.

Step 9

(Optional) Add a ringtone to the contact.

1. Highlight Ringtone and press Edit.

2. Choose a melody.

You can use Play to hear the ringtone

3. Press Select.

Step 10

Press Save.

Step 11

Press Yes.

Related Tasks

Assign a speed dial number

Call a local contact

You can call a contact from your contact list. If your contact has more than one phone number configured, you can select which number you want to call.

Procedure

Step 1

- 6825 Handset: Press left softkey Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Highlight an entry.

Step 3

(Optional) If your contact has more than one phone number configured, press right or left on the navigation ring to display the number to call.

Step 4

Press Call.

Edit a local contact

You can edit a contact entry in your contact list.

Procedure

Step 1

- 6825 Handset: Press left softkey Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Highlight the contact to edit.

Step 3

Press More.

Step 4

Choose Edit contact.

Step 5

Highlight the information to change.

1. Press Edit.

2. Change the information

3. Press Save.

Step 6

Press Save to change the contact entry.

Delete a local contact

You can delete a contact from your contact list.

Procedure

Step 1

- 6825 Handset: Press left softkey Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Highlight the contact to delete.

Step 3

Press More.

Step 4

Choose Delete contact.

Step 5

At the prompt, press Yes.

Delete all local contacts

You can delete all the contacts from your contact list.

Procedure

Step 1

- 6825 Handset: Press left softkey Contacts .

- 6823 Handset: Press Menu > Contacts .

Step 2

Press More.

Step 3

Choose Delete all contacts.

Step 4

At the prompt, press Yes.

Directories

Your administrator can set up a central directory for your organization. The directory allows you to search and call any number in the directory.

You can access the directory from the main screen or from the Menu .

- Call a central directory contact

Call a central directory contact

You can search, view, and call a number in the directory. The type of search you can use depends on the method your administrator used to set up the directory and the availability of subdirectories. For example, you may see an All directory for all people in your organization and a separate entry for your department.

Procedure

Step 1

Press Directory .

Step 2

Do one of these actions:

- Scroll down to highlight an entry.

- Press Search, select a directory, enter part or all of the first name of the user, and press Search.

Step 3

(Optional) Press Line and select a line to call on.

Step 4

Press Select.

Chapter 6. Recent Calls and Voicemail

- Recent Calls List

- Access Your Voicemail

Recent Calls List

Your handset collects information about all calls to and from your handset and saves them in a Recents list. When you view the Recents list, you can:

- View all calls.

- View all answered calls.

- View all dialed calls.

- View all missed calls.

- View Your Recent Calls

- Call Someone in Your Recent Calls List

- Add a recent caller to your contact list

View Your Recent Calls

Your handset keeps a log of all the recent calls. Up to 50 calls are kept in the Recents list. You can view all calls, the calls you answered, the calls you made (dialed calls), and calls you missed.

Procedure

Step 1

Press Recents .

Step 2

Press right or left on the Navigation ring to view different lists.

- All calls

- Answered calls

- Dialed calls

- Missed calls

A validation icon that displays next to the phone number shows if the call is from a valid or unknown source, or if the validation failed. The following validation icons provide the validation result:

- —Valid

- —Failed

- —Unknown

Call Someone in Your Recent Calls List

You can call anyone who is displayed in your recent calls list.

Procedure

Step 1

Press Recents .

Step 2

Press right or left on the Navigation ring to view different lists.

Step 3

Highlight an entry and press Call.

Related Tasks

Return a call with a star code

Add a recent caller to your contact list

You can add the information from a recent caller to your local contacts list.

Procedure

Step 1

Press Recents.

Step 2

Highlight the recent caller.

Step 3

Press More, highlight Save as contact, and press Select.

Step 4

Highlight the category for the phone number and press Select.

The number the caller used to call you is added to the field.

Step 5

Press Save to save the number.

Step 6

(Optional) To add other information, highlight the field, and press Add.

Step 7

(Optional) To change other information, highlight the field, and Replace.

Step 8

Press Save to save the contact.

Step 9

Press Yes to confirm.

Access Your Voicemail

You can access your voice messages directly from your handset. But your administrator must set up your voicemail account, and may also set up your handset to access the voicemail system. When set up, you use One to access your voicemail.

When you don't have your handset available, you can call from any device to your voicemail system to access your voicemail. Your administrator can give you the voicemail system phone number.

When you have a voicemail, you see the Voicemail icon on the screen header. You may also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Note

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.

Procedure

Step 1

Press and hold One until the call dials.

Step 2

Follow the voice prompts.

Chapter 7. Alarm Clock, Emergency Alarm List, and Function Keys

- Alarm Clock

- Emergency alarm list

- Function keys

Alarm Clock

You can use your handset as an alarm clock. When the alarm rings, you can dismiss the alarm or set the handset to ring in a few minutes. You can set a one-time alarm or a recurrent alarm.

The Alarms screen displays:

- The one-time Alarm entry displays the time of the alarm (if set).

- From Firmware Release 4.7, the Recurrent alarm entry displays the time of the alarm and the days selected for the alarm (if set).

- In Firmware Release V450 and V460, the Recurrent alarm entry displays the time of the next alarm (if set).

- The Snooze time entry displays the length of time before the alarm rings again.

- Set an Alarm

- Set a Recurrent Alarm

- Set the Snooze Time

- Respond to an Alarm

Set an Alarm

You can set your handset to remind you at a specific time with an alarm timer. When the timer expires and the handset rings, the alarm field returns to Off.

You can set only one single-use alarm at a time.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Alarms > Alarm.

- 6823 Handset: Select Alarms > Alarm.

Step 3

Set the time for the alarm.

- Press right or left on the Navigation ring to move from field to field.

- Press up or down on the Navigation ring to increment or decrement the entry.

- Enter the number with the keypad.

Step 4

Press Save.

Set a Recurrent Alarm

You can set your handset to remind you at a specific time each day with a recurrent alarm timer. You can set only one recurrent alarm on the handset.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Alarms > Recurrent alarm.

- 6823 Handset: Select Alarms > Recurrent alarm.

Step 3

Set the time for the alarm.

- Press right or left on the Navigation ring to move from field to field.

- Press up or down on the Navigation ring to increment or decrement the entry.

- Enter the number with the keypad.

Step 4

Press Save .

Step 5

Highlight each day of the week for the alarm and press Mark.

Step 6

Press Ok.

Set the Snooze Time

When an alarm rings, you can press Snooze to make the alarm ring again at the configured time. By default, the delay is 10 minutes, but you can set any delay from 1 minute to 10 minutes.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select Alarms > Snooze time.

- 6823 Handset: Select Alarms > Snooze time.

Step 3

Choose the snooze time.

Step 4

Press Select .

Respond to an Alarm

At the configured alarm time, the handset rings and you respond to the alarm. If you are on a call, the alarm doesn't ring through until you end the call.

Before you begin

You need either a single alarm or a recurrent alarm configured. See Set an Alarm or Set a Recurrent Alarm.

Procedure

Do one of the these actions:

- Press Snooze to make the alarm ring again at the selected interval (see Set the Snooze Time).

- Press Dismiss.

Emergency alarm list

You can view the list of emergency alarms you received, if emergency alarms are configured to ring on your handset.

- View the received emergency alarms

Related Tasks

Answer an alarm (emergency) call

View the received emergency alarms

Procedure

Step 1

Press Menu .

Step 2

Select Alarm list .

Step 3

If there are alarms, press Select to view the alarm information.

Function keys

You can set up function keys (known as F-keys or speed dial) to access phone numbers. For example, you can set up an F-key or speed dial to call your security department. After you set up an F-key or speed dial, you can add it to your speed dial list.

The 6825 Handset call these as F-keys, while the 6823 Handset call these as speed dial.

- Set up an F-key

- Make a call with an F-key or a speed dial

- Add an F-key or a speed dial to your speed dial list

- Delete an F-key or a speed dial

- Delete all F-keys or speed dials

- View your speed dial list

Set up an F-key

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Press More.

Step 4

- 6825 Handset: Select Add F-Key.

- 6823 Handset: Select Add Speed Dial.

Step 5

Highlight the Name field and press Edit.

Step 6

Enter a name.

Step 7

Press Save.

Step 8

Highlight the Number field and press Edit.

Step 9

Enter a number.

Step 10

Press Save.

Step 11

Press Yes.

Make a call with an F-key or a speed dial

You can call a person from the F-key or speed dial entry.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Choose an entry and press Call.

Add an F-key or a speed dial to your speed dial list

You can add an F-key or a speed dial to your speed dial list.

Before you begin

You need an F-key or a speed dial defined.

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Highlight an entry.

Step 4

Press More.

Step 5

Select Speed dial.

Step 6

Do one of these actions.

- Choose an empty entry and press Add.

- Choose an existing speed dial and press Replace.

- Choose an existing speed dial and perform this action:

- 6825 Handset: Press Delete > Add.

- 6823 Handset: Press Unassign > Add.

Delete an F-key or a speed dial

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Choose an entry and press More.

Step 4

- 6825 Handset: Select Delete F-Key.

- 6823 Handset: Select Delete Speed Dial.

Step 5

Press Yes.

Delete all F-keys or speed dials

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Press More.

Step 4

- 6825 Handset: Select Delete all F-Keys.

- 6823 Handset: Select Delete all Speed Dials.

Step 5

Press Yes.

View your speed dial list

Procedure

Step 1

Press Menu .

Step 2

- 6825 Handset: Select F-Keys .

- 6823 Handset: Select Speed Dial .

Step 3

Press More.

Step 4

- 6825 Handset: Select Speed dial.

- 6823 Handset: Select Speed Dial.

Chapter 8. Settings

- Settings Menu

- Set the ring volume for an incoming call

- Change the volume on a call

Settings Menu

You can customize your handset from the Settings menu.

- Audio Settings Menu

- Time and Date Menu

- Set the Handset Language

- Set the Handset LED

- Set the Timer to Turn Off the Screen

- Security Menu

- Set the Handset Name

- Select Your Default Line

- Set auto answer on your DECT handset

- Allow the handset to ring while charging

- Set do not disturb

- Hide your Caller ID when you make a call

- Call Forward Menu

- Set the Idle Screen Saver

- Set the Idle Clock

- Bluetooth Menu

- Turn on Push To Talk

Audio Settings Menu

- Set Silent Mode from the Settings Menu

- Set the ring volume from the Settings menu

- Set the Ringtone For Different Call Types

- Set Ringtone for Loud Environment

- Set the Alert Volume

- Set the Handset Vibration Mode

- Set the Tone When a Key is Pressed

- Set the Confirmation Sound

- Set the Coverage Warning

- Set the Charger Warning

Set Silent Mode from the Settings Menu

You can stop the handset from ringing where there is an incoming call. This is called silent mode.

When the handset is in silent mode, incoming calls display on the screen, but the handset does not play a ringtone.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings.

Step 3

Highlight Silent.

Step 4

Press Off to allow the handset to ring or press On to disable ringing.

Set the ring volume from the Settings menu

You can change the volume of the ringer. This volume does not impact the volume level when you are on a call.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings > Ring volume.

Step 3

Press right or left on the ring of the navigation cluster .

Step 4

Press Ok to save the level.

Related Tasks

Set the ring volume for an incoming call

Set the Ringtone For Different Call Types

You can set different ring tones for these types of calls:

- Normal call

- Normal message

- Urgent message

- Emergency High, Medium, and Low

- Alert

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings.

Step 3

Choose the ringtone you want to change.

- 6823 Handset: Ring melody

- 6825 Handset:

- Ring melody

- Ring normal msg

- Ring urgent msg

- Ring emergency

- Ring emerg. high

- Ring emerg. med

- Ring emerg. low

- Alert tone

Step 4

Press up or down on the ring of the navigation cluster to highlight a tone.

Step 5

Press Play to hear the tone.

Step 6

Press Select to save the tone.

Set Ringtone for Loud Environment

You can set the loud ringtone to hear the handset in a noisy environment. This setting overrides the custom ringtone for a local contact. This setting however allows the handset volume adjustment and the handset in silent mode to ring.

Procedure

Step 1

Press Menu.

Step 2

Select Settings > Audio settings > Ring melody.

Step 3

Press up or down on the ring of the navigation cluster to highlight.Loud Ringer.

Step 4

(Optional) Press Play to hear the tone.

Step 5

Press Select to save the tone.

Set the Alert Volume

You can change the volume of the tone that you hear when you press Emergency .

You can't change the alert volume of the 6823 Handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings > Alert volume.

Step 3

Press right or left on the ring of the navigation cluster .

Step 4

Press Ok to save the level.

Set the Handset Vibration Mode

You can set the handset to vibrate when you have an incoming call.

You can't set the 6823 Handset to vibrate mode.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings > Vibrate.

Step 3

Highlight your choice.

- Off (default): When an incoming call rings on the handset, the handset doesn't vibrate.

- Vibrate then ring: When an incoming call rings on the handset, the handset vibrates and then rings.

- Vibrate only: When an incoming call rings on the handset, the handset vibrates. You do not hear the ringtone.

- Vibrate and ring: When an incoming call rings on the handset, the handset vibrates and rings at the same time.

Step 4

Press Select to save the setting.

Set the Tone When a Key is Pressed

You can set the sound you hear when you press a key.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio settings > Key sound.

Step 3

Highlight your choice.

- Silent (default): When you press a key, you don't hear anything.

- Click: When you press a key, you hear a click.

- Tone: When you press a key, you hear a tone.

Step 4

Press Select to save the setting.

Set the Confirmation Sound

You can set the handset to play a tone when you change a setting on the handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio Settings.

Step 3

Highlight Confirmation sound.

Step 4

Press Off to stop the tone or press On to make the handset play the tone.

Set the Coverage Warning

If you walk while on a call, it's easy to move out of range of the base station or repeater. When you walk out of range, the call drops abruptly.

You can set up your handset to give you a tone when the signal from the base station or repeater becomes too weak. When you hear the tone, you'll know to move closer to the base station or repeater.

If you aren't on a call and walk out of range, you see on the screen.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio Settings.

Step 3

Highlight Coverage warning.

Step 4

Press Off to stop the tone or press On to make the handset play the tone.

Set the Charger Warning

You can set the handset to play a tone when you put the handset on the charger.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Audio Settings.

Step 3

Highlight Charger warning.

Step 4

Press Off to stop the tone or press On to make the handset play the tone.

Time and Date Menu

- Set the time format

- Set the date format

Set the time format

You can set the way that the time displays on the handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Time & date > Time.

Step 3

Press Format.

Step 4

Highlight your choice.

- 24 hour (default): Display the time in 24-hour format.

- am/pm: Display the time in 12-hour format.

Step 5

Press Select to save the setting.

Set the date format

You can set the way the date displays on the handset.

In this procedure, the date August 24, 2018 is used for the choices. The choices display in the date on your handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Time & date > Date.

Step 3

Press Format.

Step 4

Highlight your choice.

- 24-08-2018 (default): Display the date in dd-mm-yyyy format.

- 08/24/2018: Display the date in mm/dd/yyyy format.

- 24-Aug-2018: Display the date in dd-mmm-yyyy format.

- 24/08/2018: Display the date in dd/mm/yyyy format.

- 24.08.2018: Display the date in dd.mm.yyyy format.

- 2018-08-24: Display the date in yyyy-mm-dd format.

Step 5

Press Select to save the setting.

Set the Handset Language

You can set the language for the handset display.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Language.

Step 3

Highlight any one of these languagese:

- English

- Español

- Deutsch

- Francais

- Italiano

- Dutch

- Português

- Dansk

- Svenska

- Turkce

- Polski

- Russian

- Norsk

- Slovenian

- Cestina

- Hrvatski

- Srpski

- Magyar

Step 4

Press Select to save the setting.

Set the Handset LED

The LED at the top of the handset can light green, red, or yellow. You can set the color you want for specific situations.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > LED signal.

Step 3

Select the LED choice.

- Green LED

- Orange LED

- Red LED

Step 4

Highlight the choice for the LED to light.

- Off: The LED will not light up.

- Missed call: The LED lights if you missed a call.

- Voice message: The LED lights if you have a voicemail message.

- Low battery: The LED lights if the handset battery is running out of power.

Step 5

Press Select to save the setting.

Set the Timer to Turn Off the Screen

You can set the handset to turn off the screen after a specific amount of time. Before the screen turns off, it dims after a specific amount of inactivity.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Power save.

Step 3

Highlight your choice.

- 5 seconds: The screen dims after 2 seconds and turns off after 5 seconds.

- 10 seconds: The screen dims after 5 seconds and turns off after 10 seconds.

- 20 seconds: The screen dims after 5 seconds and turns off after 20 seconds.

- 30 seconds: The screen dims after 10 seconds and turns off after 30 seconds.

- 45 seconds: The screen dims after 10 seconds and turns off after 45 seconds.

- 60 seconds: The screen dims after 10 seconds and turns off after 60 seconds.

Step 4

Press Select to save the setting.

Security Menu

- Set the Handset Lock and PIN

- Set the Timer to Automatically Lock the Handset

- Change the Settings PIN

Set the Handset Lock and PIN

You can set up the handset to require a PIN to unlock it.

Note

When the keypad is locked, you can only dial emergency numbers.

The default PIN is 0000.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Security > Phone lock.

Step 3

Enter the PIN and press OK.

Step 4

Highlight Phone lock.

Step 5

Press Off to turn off the need for a PIN or On to require a PIN.

Step 6

Select Change PIN.

Step 7

Enter a new PIN and press OK.

You must use four digits for the PIN.

Step 8

Press Select to save the setting.

Related Tasks

Lock the handset keypad

Unlock the handset keypad

Set the Timer to Automatically Lock the Handset

You can set the handset to lock the keypad after a specific length of inactivity. When the keypad locks, you need to unlock it before you can use it.

Note

When the keypad is locked, you can only dial emergency numbers.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Security > Automatic keylock.

Step 3

Highlight your choice.

- Off (default): The keypad never locks.

- 15 seconds: The keypad locks in 15 seconds.

- 30 seconds: The keypad locks in 30 seconds.

- 45 seconds: The keypad locks in 45 seconds.

- 1 minute: The keypad locks in 1 minute.

- 2 minutes: The keypad locks in 2 minutes.

- 3 minutes: The keypad locks in 3 minutes.

- 4 minutes: The keypad locks in 4 minutes.

- 5 minutes: The keypad locks in 5 minutes.

Step 4

Press Select to save the setting.

Related Tasks

Lock the handset keypad

Unlock the handset keypad

Change the Settings PIN

You can set the handset to require a PIN before the handset can reset to the default settings.

The default PIN is 0000.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Security > Change PIN.

Step 3

Enter the current PIN and press OK.

Step 4

Enter a new PIN and press OK.

You must use four digits for the PIN.

Step 5

Press Select to save the setting.

Set the Handset Name

You can give the handset a name. The name displays on the main screen of the handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Handset name.

Step 3

Enter a name using the keypad.

Step 4

(Optional) If you need special symbols, press Symbol or the center softkey, navigate to the required symbol, and press Select.

Step 5

(Optional) If you want to delete the last character, press Clear .

Step 6

Press Save.

Select Your Default Line

If you have multiple lines, you can select the line that you want to use as your primary line. You can select your secondary line when you need to use it.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Line.

Step 3

Highlight the line you want to use as the primary line.

Step 4

Press Save.

Set auto answer on your DECT handset

You can set the way that the handset handles incoming calls.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Auto answer.

Step 3

Highlight your choice.

- Normal (default): You press Answer/Send to answer the call.

- Any key: You can press any key to answer the call.

- Automatic: The incoming call is automatically answered.

Step 4

Press Select to save the setting.

Allow the handset to ring while charging

If you don't want the handset to ring while it is charging, you can turn off the ringer. Incoming calls continue to display on the screen.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Silent charging.

Step 3

Highlight your choice.

- Off (default): The handset will ring while on the charger.

- Silent: The handset won't ring will on the charger.

Step 4

Press Select to save the setting.

Set do not disturb

You can set the handset to not disturb you when you get an incoming calls. This is called do not disturb (DND) mode. When you are in this mode, you see the DND icon in the screen headers. If you get a call while DND is active, the call is sent to voicemail.

While in DND, many of the icons that display on the header are different from normal.

To use this feature, your administrator must enable DND.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Do not disturb.

Step 3

Highlight your choice.

- Disabled (default): DND mode is off.

- Enabled: DND mode is on.

Step 4

Press Select to save the setting.

Related Tasks

Turn do not disturb on and off with a star code

Related References

Header Icons

Hide your Caller ID when you make a call

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Hide number.

Step 3

Highlight your choice.

- Off (default): Your Caller ID is always sent.

- On for next call: Your Caller ID is not sent for the next call. Subsequent calls will have the Caller ID sent.

- Always On: Your handset never sends the Caller ID.

Step 4

Press Select to save the setting.

Related Tasks

Block and unblock outgoing caller information with a star code

Call Forward Menu

- Set call forward unconditional

- Set call forward when there is no answer

- Set call forward when the line is busy

Set call forward unconditional

You can set your handset to forward all calls to a specific phone number. When your handset is forwarded, you see the call forward icon on the screen header.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Call Forward > Forward Unconditionally.

Step 3

Highlight Forward Unconditionally.

Step 4

Press Off to turn the feature off or press On to turn the feature on.

Step 5

Highlight Forward To and enter the phone number to receive the call.

Step 6

Press Select to save the setting.

Related Tasks

Activate and deactivate call forward all with star codes

Set call forward when there is no answer

You can set your handset to forward unanswered calls to a specific phone number. When your handset is forwarded, you see the call forward icon on the screen header.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Call Forward > Forward No Answer.

Step 3

Highlight Forward No Answer.

Step 4

Press Off to turn the feature off or press On to turn the feature on.

Step 5

Highlight Forward To and enter the phone number to receive the call.

Step 6

Highlight Forward After (s) and enter the time in seconds to wait before the call is forwarded.

Step 7

Press Select to save the setting.

Set call forward when the line is busy

You can set your handset to forward calls to a specific phone number when you are on a call (busy). When your handset is forwarded, you see the call forward icon on the screen header.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Call Forward > Forward Busy.

Step 3

Highlight Forward Busy.

Step 4

Press Off to turn the feature off or press On to turn the feature on.

Step 5

Highlight Forward To and enter the phone number to receive the call.

Step 6

Press Select to save the setting.

Set the Idle Screen Saver

When the handset is in the charger, you can control the screen display.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Idle Screen Saver.

Step 3

Highlight your choice.

- Off (default): The screen turns off at the time set in Set the Timer to Turn Off the Screen.

- Idle clock (dimmed): The screen displays the dimmed clock.

- Startup image (dimmed): The screen displays the dimmed start up graphic.

Step 4

Press Select to save the setting.

Set the Idle Clock

You can control if the time displays on the home screen when the handset is idle.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Idle Clock.

Step 3

Highlight your choice.

- Off: The time doesn't display on the home screen.

- On (default): The time displays on the home screen.

Step 4

Press Select to save the setting.

Bluetooth Menu

You can use a Bluetooth® headset with your handset. To use the headset, you need to turn Bluetooth on and pair (connect) the headset to the handset.

The 6823 Handset doesn't support Bluetooth.

- Bluetooth and your handset

- Enable Bluetooth

- Search and pair a Bluetooth device

- Manage the paired Bluetooth devices

Bluetooth and your handset

Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your handset, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your handset and the connected device.

Enable Bluetooth

You can use a Bluetooth® headset with your handset. By default, Bluetooth is turned off. When Bluetooth is enabled, the handset uses more battery power.

When Bluetooth is enabled, you see the Bluetooth icon displayed in the screen header. The icon changes when you have a Bluetooth headset paired to the handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Bluetooth > Enable/disable.

Step 3

Press Yes to enable Bluetooth or No to disable Bluetooth.

Search and pair a Bluetooth device

You can display a list of paired Bluetooth® devices.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Bluetooth > Search for devices.

Step 3

Highlight your headset in the list and press Select.

Manage the paired Bluetooth devices

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Bluetooth > Paired devices.

Step 3

Highlight the headset you want to manage and do one of these actions:

- Press Disconnect to disconnect the connected headset. The headset remains paired to the handset, but not active. You need to press Connect to connect again to the headset.

- Press More and select Change name to edit the name of the headset.

- Press More and select Delete all to delete (unpair) all the headsets in the list. You need to confirm the deletion.

- Press More and select Delete to delete (unpair) the headset from the list. You need to confirm the deletion.

- Press More and select Info to view more information about the headset.

Turn on Push To Talk

You can use the handset as a two-way radio to talk with other active handsets in the system. You press a specific button to start and end a conversation, so the feature is called Push to Talk.

Before you can use the feature, you need to enable it on your handset.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Push to Talk.

Step 3

Highlight your choice.

- Off (default): You can't use Push to Talk.

- On: You can use Push to Talk.

Step 4

Press Select to save the setting.

Related Tasks

Use Push to Talk

Set the ring volume for an incoming call

Procedure

While the handset is ringing, press Volume up or down.

Related Tasks

Set the ring volume from the Settings menu

Change the volume on a call

Procedure

While on a call, press Volume up or down.

Chapter 9. Accessories

- Supported Headsets

- Important Headset Safety Information

- Audio Quality

Supported Headsets

You can use these types of headsets with your handset:

- Headset with a 3.5 mm audio plug

- Bluetooth LE headset

Note

The 6823 Handset doesn't support Bluetooth.

Related References

Bluetooth Menu

Important Headset Safety Information

High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.

Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.

Audio Quality

Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance of any third-party headset. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones.

Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site.

Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.

Chapter 10. Troubleshooting

- General Troubleshooting

- View the Handset Status

- Reset the Handset Settings

General Troubleshooting

You can use this chapter to troubleshoot common problems that you might encounter.

- Handset Won't Turn On

- Handset Won't Stay On

- Handset Doesn't Ring

- Handset Doesn't Respond to Key Presses

- Handset Beeps Continuously While in the Charger

- Handset Screen Displays "Searching"

Handset Won't Turn On

Problem

The handset has a battery installed but won't turn on.

Cause

The battery doesn't have sufficient charge, the plastic tab over the battery contacts aren't removed, or the battery has failed.

Solution

1. Place the handset in the charger and monitor it. If the screen turns on after a few minutes, the battery was depleted and needs to be fully charged. You can confirm the battery level from the Menu > Settings > Status screen while the handset is in the charger.

This happens if the handset hasn't been used for a long period of time.

2. If the handset won't turn on after 10 minutes on the charger, remove the battery and replace it with a battery that you know is charged. If the handset now works, the battery may have failed.

Handset Won't Stay On

Problem

The handset won't stay powered on when not in the charging cradle. When in the charging cradle, the handset turns on.

Solution

Check:

- Does the handset have a battery installed? You can use the handset in the cradle with no battery, but it needs the battery as soon as you remove it from the cradle.

- If the handset is new, has the plastic tab over the battery contacts been removed?

- Have you tried to use the handset with a charged battery from another handset?

Handset Doesn't Ring

Problem

The phone can receive calls but no ringtone is heard.

Cause

The phone may be in silent mode and the silent mode icon is displayed in the screen header.

Solution

- Increase the volume from the Settings menu.

- Press and hold the pound (#) key for two seconds while the phone is idle to disable silent mode.

Handset Doesn't Respond to Key Presses

Problem

Nothing happens when you press a key on the handset.

Cause

The keypad is probably locked.

Solution

Press and hold the star (*) key for 2 seconds to unlock the keypad.

Handset Beeps Continuously While in the Charger

Problem

The handset beeps continuously when placed in the charger.

Solution

Check these scenarios:

- The handset wasn’t placed in the charger so that the contacts on the handset and charger touched.

- The handset is new and this is the first time it has been placed on the charger. Check that the plastic on the battery has been removed.

If none of the scenarios apply, the battery may be defective. Put a battery that you know works into the handset and place the handset in the charger. If the handset doesn’t beep, then the original battery is defective.

Handset Screen Displays "Searching"

Problem

The handset displays the message Searching.

Cause

The handset is too far from the closest base station or the base station isn’t active.

Solution

- If the handset has been stationary, the base station may be rebooting or inactive.

1. Wait a couple of minutes to see if the handset can communicate with the base station.

2. If the problem persists, check that the base station has power and the LED is green. If the handset power was off while searching for the base station, it takes more time to register after the handset power is on.

- If the handset has been carried around, it may be out of range of the base station.

- Short term solution: Move the handset closer to the base station.

- Long term solution for system with one single cell base station:

- Add another 110 Single-Cell Base Station to set up a dualcell system.

- Add repeaters to improve coverage.

- Long term solution for dualcell system: Change the base stations to 210 Multi-Cell Base Station or add repeaters to improve coverage.

View the Handset Status

You can see the status of your handset to assist in troubleshooting problems. Information includes the firmware version installed on the handset as well as information about the connected base station.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Status.

Reset the Handset Settings

Your administrator may ask you to reset your handset. When this happens, your user settings (for example, Setting menu, Local contacts, Speed dials) are deleted, but the handset remains registered with the base station.

Procedure

Step 1

Press Menu .

Step 2

Select Settings > Reset settings.

Step 3

Press Yes to confirm the reset.

Step 4

If prompted, enter the handset PIN.

Step 5

Press Ok.

Chapter 11. Product Safety and Security

- Safety and Performance Information

- Compliance Statements

- Cisco Product Security Overview

- Important Online Information

Safety and Performance Information

Read the following safety notices before installing or using your IP phone.

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

To see translations of the warnings that appear in this publication, refer to the statement number in the Regulatory Compliance and Safety Information—Cisco IP DECT 6800 Series at the following URL: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/MPP/6800-DECT/RCSI/RCSI-0366-book.pdf

Warning

Read the installation instructions before using, installing, or connecting the system to the power source. Statement 1004

Warning

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country. Statement 361

Warning

Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040

Warning

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Statement 1019

- Safety Guidelines

- Battery Safety Notices

- Power Outage

- Regulatory Domains

- Health-Care Environments

- External Devices Usage

- System Behavior During Times of Network Congestion

- Product Label

Safety Guidelines

The following are safety guidelines for using the Cisco IP DECT 6800 Series in specific environments:

- Do not use this product as the primary communications tool in healthcare environments, as it may use an unregulated frequency band that is susceptible to interference from other devices or equipment.

- The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.

- The use of wireless devices in hazardous locations is limited to the constraints posed by the safety directors of such environments.

- The use of wireless devices on airplanes is governed by the Federal Aviation Administration (FAA).

Battery Safety Notices

These battery safety notices apply to the batteries that are approved for the Cisco IP DECT 6800 Series.

Warning

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Statement 1015

Warning

Do not touch or bridge the metal contacts on the battery. Unintentional discharge of the batteries can cause serious burns. Statement 341

Warning

Explosion Hazard: Do not charge the phone battery in a potentially explosive environment. Statement 431

Warning

Lithium ion batteries have limited lifetimes. Any lithium ion battery that shows any signs of damage, including swelling, should be properly discarded immediately.

Caution

- Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

- Do not disassemble, crush, puncture, or incinerate the battery pack.

- Handle a damaged or leaking battery with extreme care. If you come in contact with the electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

- Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit (40 degrees Celsius).

- Do not expose the battery pack to high storage temperatures (above 140 degrees Fahrenheit, 60 degrees Celsius).

- When discarding a battery pack, contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries.

To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part number.

Power Outage

The ability to access emergency service through the phone depends on the base stations being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Regulatory Domains

The radio frequency (RF) for the handset is controlled by the base station. The base station is configured for a specific regulatory domain. If you use this system outside of the specific regulatory domain, the system will not function properly, and you might violate local regulations.

Health-Care Environments

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

External Devices Usage

The following information applies when you use external devices with the DECT handset.

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

- Move the external device away from the source of the RF or AF signals.

- Route the external device cables away from the source of the RF or AF signals.

- Use shielded cables for the external device, or use cables with a better shield and connector.

- Shorten the length of the external device cable.

- Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution

In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

System Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone system voice quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan

- Attacks that occur on your network, such as a Denial of Service attack

Product Label

The product label is located in the battery compartment of the device.

Compliance Statements

- Compliance Statements for the European Union

- Compliance Statements for the USA

- Compliance Statements for Canada

- Compliance Statements for New Zealand

- Compliance Statements for Taiwan

- Compliance Statement for Argentina

- Compliance Statement for Singapore

Compliance Statements for the European Union

- CE Marking

- RF Exposure Statement for the European Union

CE Marking

The following CE mark is affixed to the equipment and packaging.

RF Exposure Statement for the European Union

This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU.

Compliance Statements for the USA

- General RF Exposure Compliance

- Part 15 Radio Device

General RF Exposure Compliance

This device has been evaluated and found compliant to the ICNIRP (International Committee on Non-Ionizing Radiation Protection) limits for Human Exposure of RF Exposure.

Part 15 Radio Device

Caution

The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

Compliance Statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

- Canadian RF Exposure Statement

Canadian RF Exposure Statement

THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.

The device has been tested and found compliant with the applicable regulations as part of the radio certification process.

Déclaration d'Exposition aux RF Canadienne

CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION À DES ONDES RADIO

Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une marge de sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.

En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.

Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.

Compliance Statements for New Zealand

- Permit to Connect (PTC) General Warning

- Use of IP Networks with the PSTN

- The Use of Voice Compression Through the PSTN

- Echo Cancellation

Permit to Connect (PTC) General Warning

The grant of a Telepermit for any item of terminal equipment indicates only that Spark NZ has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Spark NZ, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark NZ network services.

Use of IP Networks with the PSTN

Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and addressed. Spark NZ Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay.

The Use of Voice Compression Through the PSTN

Because of the extensive delay already experienced when calling cellular and international networks, some of which is already caused by their use of voice compression technologies. Spark NZ Access Standards will only approve G711 voice technology for use on the PSTN. G711 is an ‘instantaneous speech-encoding technique’ whereas G729 and all its variants are considered ‘near instantaneous’ introducing additional delay into the speech signal.

Echo Cancellation

Echo cancelers are not normally required in the Spark NZ PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks that make use of Voice-over-IP (VoIP) technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required.

Compliance Statements for Taiwan

- DGT Warning Statement

DGT Warning Statement

Compliance Statement for Argentina

Advertencia

No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.

Compliance Statement for Singapore

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/MPP/6800-DECT/RCSI/RCSI-0366-book.pdf

Product IDs of Cisco IP DECT 6800 Series with Multiplatform Firmware

The following table provides a list of Product IDs (PIDs) for the Cisco IP DECT 6800 Series with Multiplatform Firmware.

Product ID/Model

Description

CP-6823-3PC-K9=

Cisco IP DECT 6823, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, No Power Adapter

CP-6823-3PC-NA-K9=

Cisco IP DECT 6823, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, North America Power Adapter

CP-6823-3PC-CE-K9=

Cisco IP DECT 6823, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Continental Europe Power Adapter

CP-6823-3PC-AU-K9=

Cisco IP DECT 6823, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Australia Power Adapter

CP-6823-3PC-UK-K9=

Cisco IP DECT 6823, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, United Kingdom Power Adapter

CP-6825-3PC-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, No Power Adapter

CP-6825-3PC-NA-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, North America Power Adapter

CP-6825-3PC-CE-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Continental Europe Power Adapter

CP-6825-3PC-AU-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Australia Power Adapter

CP-6825-3PC-UK-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, United Kingdom Power Adapter

CP-6825-RGD-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, No Power Adapter, Ruggedized

CP-6825-RGD-NA-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, North America Power Adapter, Ruggedized

CP-6825-RGD-CE-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Continental Europe Power Adapter, Ruggedized

CP-6825-RGD-AU-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, Australia Power Adapter, Ruggedized

CP-6825-RGD-UK-K9=

Cisco IP DECT 6825, Standard Handset, Battery, Cradle, Multiplatform Phone Firmware, United Kingdom Power Adapter, Ruggedized

CP-6823-PWR-NA=

Cisco IP DECT 6823, North America and Taiwan Power Adapter

CP-6823-PWR-CE=

Cisco IP DECT 6823, Europe Union Power Adapter

CP-6823-PWR-AU=

Cisco IP DECT 6823, Australia and New Zealand Power Adapter

CP-6823-PWR-UK=

Cisco IP DECT 6823, United Kingdom Power Adapter

CP-682X-PWR-NA=

Cisco IP DECT 6825, North America and Taiwan Power Adapter

CP-682X-PWR-CE=

Cisco IP DECT 6825, Europe Union Power Adapter

CP-682X-PWR-AU=

Cisco IP DECT 6825, Australia and New Zealand Power Adapter

CP-682X-PWR-UK=

Cisco IP DECT 6825, United Kingdom Power Adapter

DBS-110-3PC-NA-K9=

Cisco IP DECT Base Station 110 Series, MPP, U.S. and Canada, 1920 - 1930 MHz, North America Power Adapter

DBS-110-3PC-CE-K9=

Cisco IP DECT Base Station 110 Series, MPP, European Union and APAC, 1880 - 1900 MHz, Continental Europe Power Adapter

DBS-110-3PC-AU-K9=

Cisco IP DECT Base Station 110 Series, MPP, Australia and New Zealand, 1880 - 1900 MHz - Reduced power 22dBm, Australia Power Adapter

DBS-110-3PC-UK-K9=

Cisco IP DECT Base Station 110 Series, MPP, United Kingdom, 1880 - 1900 MHz, United Kingdom Power Adapter

DBS-110-3PC-TW-K9=

Cisco IP DECT Base Station 110 Series, MPP, United Kingdom, 1880 – 1895 MHz, Taiwan Power Adapter

DBS-210-3PC-NA-K9=

Cisco IP DECT Base Station 210 Series, MPP, U.S. and Canada, 1920 - 1930 MHz, North America Power Adapter

DBS-210-3PC-CE-K9=

Cisco IP DECT Base Station 210 Series, MPP, European Union and APAC, 1880 - 1900 MHz, Continental Europe Power Adapter

DBS-210-3PC-AU-K9=

Cisco IP DECT Base Station 210 Series, MPP, Australia and New Zealand, 1880 - 1900 MHz - Reduced power 22dBm, Australia Power Adapter

DBS-210-3PC-UK-K9=

Cisco IP DECT Base Station 210 Series, MPP, United Kingdom, 1880 - 1900 MHz, United Kingdom Power Adapter

DBS-210-3PC-TW-K9=

Cisco IP DECT Base Station 210 Series, MPP, United Kingdom, 1880 – 1895 MHz, Taiwan Power Adapter

RPT-110-3PC-NA-K9=

Cisco IP DECT Repeater 110 Series, MPP, U.S. and Canada, 1920 - 1930 MHz, North America Power Adapter

RPT-110-3PC-CE-K9=

Cisco IP DECT Repeater 110 Series, MPP, European Union and APAC, 1880 - 1900 MHz, Continental Europe Power Adapter

RPT-110-3PC-AU-K9=

Cisco IP DECT Repeater 110 Series, MPP, Australia and New Zealand, 1880 - 1900 MHz - Reduced power 22dBm, Australia Power Adapter

RPT-110-3PC-UK-K9=

Cisco IP DECT Repeater 110 Series, MPP, United Kingdom, 1880 - 1900 MHz, United Kingdom Power Adapter

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

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