Chapter 1. Your Phone

- The Cisco IP Phone 8800 Series

- New and Changed Features

- Phone Setup

- Sign into Your Extension from Another Phone (Extension Mobility)

- Sign in to a Phone as a Guest

- Coworker Line Status

- Add a Menu Shortcut to a Line Key

- Remove the Menu Shortcut from a Line Key

- Service Interruption Message on Home Screen

- Phone Web Page

- Buttons and Hardware

- Energy Savings

- Additional Help and Information

The Cisco IP Phone 8800 Series

The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice communications.

Cisco IP Phone 8800 Series Major Features

Features

8811

8841

8845

8851

8861

8865

Screen

Grayscale

Color

Color

Color

Color

Color

USB Ports

0

0

0

1

2

2

Wi_Fi

No

No

No

No

Yes

Yes

Bluetooth

No

No

Yes

Yes

Yes

Yes

Cisco Intelligent Proximity

No

No

Yes

Yes

Yes

Yes

Key Expansion Modules

0

0

0

2

3

3

To use the phone, the phone needs to be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set up the phone.

- Feature Support

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your service provider or administrator.

New and Changed Features

- New and Changed for Firmware Release 12.0(3)

- New and Changed for Firmware Release 12.0(2)

- New and Changed for Firmware Release 12.0(1)

- New and Changed for Firmware Release 11.3(7)

- New and Changed for Firmware Release 11.3(6)

- New and Changed for Firmware Release 11.3(5)

- New and Changed for 11.3(4)

- New and Changed for Firmware Release 11.3(3)

- New and Changed for Firmware Release 11.3(2)

- New and Changed for Firmware Release 11.3(1)

- New and Changed for Firmware Release 11.2(3)SR1

- New and Changed for Firmware 11.2(3)

- New and Changed for Firmware Release 11.2(1)

- New and Changed for Firmware Release 11.1(2)

- New and Changed for Firmware Release 11.1(1)

- New and Changed Features for Firmware Release 11.0(1)

New and Changed for Firmware Release 12.0(3)

Revision

New and Changed Sections

A new task topic added to show how to use key expansion module line key as a SIP line.

Use Key Expansion Module Line as a SIP Line (8800 only)

A new task topic added to show how you can pair your mobile phone with a phone where the scheduling mode is set to Hot Desking, and sign in as a guest for a certain duration.

Sign In to the Desk (Hot Desking)

Added a new topic to mention the support password setup after factory reset.

Create User Password on Phone

Added new topics to support invoking XML applications from multicast paging

View XML Application Details

XML Application and Multicast Paging

Added a new topic to support factory reset from a server

Factory Reset from Server

New and Changed for Firmware Release 12.0(2)

Revisions

New and Changed Sections

A new topic added for the task to manage participant list in Ad Hoc conference as a host

View the Participants List as a Host in Ad Hoc Conference

A new topic added for the task to manage participant list in Ad Hoc conference as a participant

View the Participants List as a Participant

A new topic added for the task to remove participant list in Ad Hoc conference as a host

Remove a Participant as a Host in Ad Hoc Conference

A new topic added for the task to show participant list for hybrid meeting

Display Participant Details Hybrid Meeting

A new topic added on meeting recording indication

Meeting Recording Status Indication

A new topic added for how to add Start video/Stop video softkeys on phone

Control Video for Hybrid Meeting

A new topic added on how to mute a participant

Mute a Participant in the Meeting (Hybrid)

Added a new topic on how to join meeting with a PIN

Join Hybrid Meeting with a Password

Added a new topic on how to retrieve a shared call while in a meeting

Retrieve Shared Call While in a Meeting (Hybrid)

A new topic added to support Hands-Free Profile (HFP) over Bluetooth for call control on the multiplatform phones

Mute or Unmute the Headset

A new topic added to support Hands-Free Profile (HFP) over Bluetooth for call control on the multiplatform phones

Headset or Phone Mute Toggle

A new topic added to support Hands-Free Profile (HFP) over Bluetooth for call control on the multiplatform phones

Mute or Unmute with Headset Boom

A new topic added to support Hands-Free Profile (HFP) over Bluetooth for call control on the multiplatform phones

A Mute Sync Between a Headset and Phone Fails

New and Changed for Firmware Release 12.0(1)

Revision

New and Changed Sections

Added a new topic for Site Survivability Gateway (SGW)

Service Interruption Message on Home Screen

Added a new task to view Webex call log duration

View Webex Call Logs Duration

Added topics to support hybrid meeting

Meeting and Call InteractionJoin a Webex Meeting from the PhoneStart a New Call While in a Webex MeetingAnswer a Call While in a Webex MeetingAccess a Voicemail While in a Webex MeetingJoin Another Meeting While in a Webex MeetingJoin a Webex Meeting While on a CallManage Paging and Webex Meeting

New and Changed for Firmware Release 11.3(7)

Revision

New and Changed Sections

Added the topic to support spam indication for Webex calls

Spam Indication for Webex Calls

Updated the topic for Webex calls

View your Recent Calls

Updated the topic to add VPN connection

Phone Web Page

Added the topics for the new feature VPN connection

VPN Connection Settings

Set Up a VPN Connection

Enable a VPN Connection

Disable a VPN Connection

Set Up a VPN Connection from the Phone Web Page

View the VPN Status

Updated the topic to remove a prerequisite related the line key

Configure Monitoring of an Individual Line

Added the task on how to view call statistics on the phone

View Call Records in Call Statistics

Updated the topic to mention how to set password in phone web page

Set Password

Added the task on how to set password from phone web page

Set Password from Phone Web Page

Updated the topic to add HTTP proxy

Phone Web Page

Added the topics for the feature HTTP proxy

HTTP Proxy Settings

Set Up a Proxy Server with the Auto Proxy Mode

Set Up a Proxy Server with the Manual Proxy Mode

Set Up a Proxy Server from the Phone Web Page

Updated topic for Webex call log support

View your Recent Calls

View Calls Logs from Server

Added a new topic for the feature Webex One button to Join (OBTJ)

Join a Webex Meeting from the Phone

New and Changed for Firmware Release 11.3(6)

Revision

New and Changed Sections

Updated the topics for the new feature Permission Only for the Call Forward All Service Setup

Forward Calls

Updated the topic for the new feature Permission Only for the Call Forward All Service Setup to add a reference link

Forward Calls with the Phone Web Page

Updated the topics for the new feature Permission Only for the Call Forward All Service Setup

Activate Call Forward All with Feature Activation Code Synchronization

Updated the topics for the new feature Permission Only for the Call Forward All Service Setup

Forward Calls from Your Phone

Updated several steps for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Search for a Contact in the All Directories Screen

Updated the topic to add related topic links for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Search for a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Call a Contact in Your LDAP Directory

Added the new task for the feature Enhancements of Displaying Contact Numbers from the LDAP Directory

Edit a Contact Number in Your LDAP Directory

Added the new topic for the feature Enhancements of Displaying Contact Numbers from the XML Directory

XML Directory

Added the new topic for the feature Enhancements of Displaying Contact Numbers from the XML Directory

Call a Contact in Your XML Directory

Added the new topic for the feature Enhancements of Displaying Contact Numbers from the XML Directory

Edit a Contact Number in Your XML Directory

Added a new task topic on how to control the ringer volume

Control Ringer Volume

Updated the task topic on non-availability of Continue softkey

Auto Provision Your Phone with Short Activation Code

Onboard Your Phone with Activation Code

Updated the task topic on non-availability of Save softkey

Create a Contact from a Recents Record

Updated the task topic on non-availability of Sign in softkey

Set up the Profile Account

Added new topics for Webex directory support

Webex Directory

Search for a Contact in Your Webex Directory

Search for a Webex Contact in All Directory

Edit the Webex Directory Name

Updated topics for Webex call log support

View your Recent Calls

View Calls Logs from Server

Updated the topic to add the new feature Noise removal

Phone Web Page

Added the task about how to enable the noise removal feature on the phone

Enable or Disable Noise Removal from Your Phone

Added the task about how to enable the noise removal feature with the phone web page

Enable or Disable Noise Removal with the Phone Web Page

New and Changed for Firmware Release 11.3(5)

Revision

New and Changed Sections

Added the task about how to check the MIC Cert Status

Find Information about MIC Cert Refresh Status

Updated the topic to support STIR/SHAKEN

Recent calls list

Updated the topic to introduce the new icons to support STIR/SHAKEN

View your Recent Calls

Updated the topic to add the Headset 730 support overview

Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware

Added the topic for the Headset 730 Support feature

Cisco Headsets 700 Series

Added the topic about the Headset 730

Cisco Headset 730

Added the topic about how to upgrade headset firmware on the phone

Upgrade the Headset 730 Firmware

Added the topic about how to check the detailed information of the Headset 730 on the phone

Find Details of Your Headset 730 on the Phone

Added the task to find license type used for single step migration of MPP phones to enterprise phone

Find the Transition License Type

New and Changed for 11.3(4)

Revisions

New and Changed Sections

Updated the topic to mention XMPP user ID or the station name

Forward Calls

New and Changed for Firmware Release 11.3(3)

Revision

New and Changed Sections

Updated the step on how to add contacts in the topic

Search for a Contact in the All Directories Screen

Updated the topic with one prerequisite and another method to add contacts in the personal address book

Add a New Contact to Your Personal Address Book

Added the topic about how to add, edit, and delete the contacts in the BroadSoft Personal directory

Manage Your Contacts in the BroadSoft Personal Directory

Updated the topic with the new steps to add a contact

Create a Contact from a Recents Record

Added the Executive-Assistant calls relevant topics

Check Assistant List as an Executive

Check Executive List as an Assistant

Updated the Executive-Assistant calls relevant topics

Executive Calls

Join an Ongoing Call as an Executive

Transfer an Ongoing Call to Yourself as an Executive

Troubleshooting Executive Calls

Executive Assistant Calls

Initiate a Call On Behalf of an Executive as an Assistant

Transfer an Ongoing Call to an Executive as an Assistant

Join or Transfer an Ongoing Call to Yourself as an Executive Assistant

Troubleshooting Executive-Assistant Calls

Executive Settings

Updated the topic to block an anonymous call on the phone

Block an Anonymous Call

Added the topic to enable anonymous call blocking from the phone web page

Enable Anonymous Call Blocking from the Phone Web Page

Added the topic to enable call waiting on the phone

Enable Call Waiting

Added the topic to enable call waiting from the phone web page

Enable Call Waiting from the Phone Web Page

Updated the topic to mention the new menu text box Unavailability

Change Your Status as a Call Center Agent

Updated the topic for the new softkeys of the calls history list

View your Recent Calls

Updated to topic to add the new menu item

Find Information About Your Phone

New and Changed for Firmware Release 11.3(2)

Revision

New and Changed Sections

Added the topics for adding and removing menu shortcuts on line keys

Add a Menu Shortcut to a Line Key

Remove the Menu Shortcut from a Line Key

Added the topics for adding and removing menu shortcuts and features on key expansion module line keys

Add Features or Menu Shortcuts to Key Expansion Module Line Keys

Remove Features or Menu Shortcuts from Key Expansion Module Line Keys

Added the topic for user authentication control on phone menus

User Authentication Control

Added the topic for Activation Code Sync

Activate Call Forward All with Feature Activation Code Synchronization

Updated the existing task to include information on reverse name lookup with local directory

View Calls Logs from Server

Added the topic to include the information on parking calls in a dedicated call park extension and call park status

Call Park Extension and Status

Added the overview description for phone settings

Phone Settings Overview

Updated the directory-related tasks

Search for a Contact in the All Directories Screen

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks for the directory enhancement feature

Search for a Contact in the All Directories Screen

Search for a Contact in Your BroadSoft Directory

Edit Your Contact Type in Your BroadSoft Directory

Edit Your BroadSoft Directory Name

Edit the Server Name of Your BroadSoft Directory

Edit Credentials of Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Make a Call to an IM and Presence Contact

Change Your Presence State

Add a New Contact to Your Personal Address Book

Add a New Contact to Your Personal Address Book with Phone Web Page

Search for a Contact in Your Personal Address Book

Call a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Updated the tasks of forwarding a call

Forward Calls with the Phone Web Page

Forward Calls from Your Phone

Updated the topic title

Your Personal Voicemail Account

Find out if you have new voicemail messages Your Personal

Access Your Personal your voicemail

Access Your Personal Audio Voicemail

Added the topics for the monitored voicemail with PLK

Voice Messages States of Monitored Voicemail Accounts

Access Monitored Voicemail Account Messages

Updated the task with a new step to include information on the different user credentials

Edit Credentials of Your LDAP Directory

Updated the task to include user credentials

Search for a Contact in Your LDAP Directory

Update the topics to introduce or mention the LDAP cache mechanism

LDAP Directory

Search for a Contact in Your LDAP Directory

Add the topic to edit user credentials to access the LDAP directory

Edit Credentials of Your LDAP Directory

Updated the existing topic to include ACD status synchronization

Call Center Features

Updated the topic to check the status of a call center agent.

Sign In as a Call Center Agent

New and Changed for Firmware Release 11.3(1)

Revision

New and Changed Sections

Added new task to support Auto Provisioning with Short Activation Code.

Auto Provision Your Phone with Short Activation Code

Updated an existing task to support display UDI feature on phone screen

Find Information About Your Phone

Added a task to support Serviceability Enhancement Messages for Provisioning Failure

Get More Information When Your Phone Displays a Provisioning Failure Message

Added a task to support One-Button Call Park

Park and Unpark a Call with One Line Key

Added a task to support Wi-Fi auto scan

Connect the Phone to a Wireless Network at the First Boot

Added a task to support Wi-Fi auto scan and the Wi-Fi Scan softkey

Trigger Wi-Fi Scan with Softkey

Added a task to support Serviceability Enhancement Messages for Network Connection Failure

Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message

Added a new task about how to view the Wi-Fi status on the phone

View Wi-Fi Status Messages on the Phone

Added a new task to support display UDI on key expansion module screen

View the UDI Information of the Key Expansion Module

New and Changed for Firmware Release 11.2(3)SR1

Revisions

New and Changed Sections

Added new task to support Activation Code Onboarding.

Onboard Your Phone with Activation Code

New and Changed for Firmware 11.2(3)

Revisions

New and Changed Sections

Added a new task on contact search in multiple directories

Search for a Contact in the All Directories Screen

Updated the topic on profile account setup to support resync profile with the SIP credentials or the login credentials

Set up the Profile Account

Update the topic to support monitoring phone lines for coworkers

Coworker Line Status

Added a new task to support activating and deactivating the monitoring of BLF list

Activate or Deactivate Monitoring of the BLF List

Added a new task to support the configuring the monitoring of an individual line

Configure Monitoring of an Individual Line

Added a new task to support removing the feature that is configured on a Line Key

Remove the Feature Configured on a Line Key

Added updates to support MPP 88xx 8851/8861 and 8865 Key Expansion Module

Cisco 8800 series Key Expansion Module setup overview

Key Expansion Module buttons and hardware

Column modes

Key Expansion Module power information

Allocate a Key Expansion Module type with the phone menu

Add new task to support Wi-Fi management and Wi-Fi profile

Set Up a Wi-Fi Profile from the Phone

Set Up a Wi-Fi Profile

Turn the Wi-Fi On or Off from the Phone Web Page

Turn the Wi-Fi On or Off from Your phone

Connect the Phone to a Wi-Fi Manually

Delete a Wi-Fi Profile

Change the Order of a Wi-Fi Profile

Scan and Save a Wi-Fi Network

Voice Feedback

Accessibility with Voice Feedback

Enable or Disable Voice Feedback

Adjust Voice Speed

Adjust Voice Volume

New and Changed for Firmware Release 11.2(1)

Revisions

New or Changed Sections

Added a new topic to support multiple locations (anywhere) for a BroadWorks XSI user

Add Multiple Locations for a BroadWorks XSI User

Updated the topic with the new Display recents from option to support XSI call logs improvement

View your Recent Calls

Added a new topic to support XSI call logs improvement

View Calls Logs from Server

Updated the topic with the new Missed softkey to support XSI call logs improvement.

Return a recent call

Added a new topic to support DND and call forward indication for a non-selected line

Silence an Incoming Call

Updated the topic with icons for call forward and DND to support DND and call forward indication for a non-selected line

Forward Calls

Turn On Do Not Disturb

Updated the topic to support XSI caller ID blocking

Block Caller ID

Added a new topic to support username and password collection on HTTP authentication challenge

Set up the Profile Account

Updated the menu navigation for ringtone setting to support audio equalizers to customize audio for handset and headset (acoustic audio)

Change the Ringtone

Added a new topic to support audio equalizers to customize audio for handset and headset (acoustic audio)

Specify an Audio Device for a Call

Added new topics to support audio equalizers to customize audio for handset and headset (acoustic audio)

Adjust Sidetone Gain.

Adjust the Microphone Gain

Test the Microphone.

Tune the Speaker.

Updated the topic to support screen saver type lock removal

Change the Screen Saver

Added new sections to support executive and assistant phones

Executive Calls

Executive Assistant Calls

Executive Settings

Executive Assistant Settings

New and Changed for Firmware Release 11.1(2)

Revision

Updated Section

Emergency Call Support

Make an Emergency Call

Cisco Headset 531 and Cisco Headset 532

Important Headset Safety Information

Cisco Headset 500 Series Setup

Adjust Your Headset Bass and Treble

Adjust Your Headset Microphone Volume

Adjust your headset speaker feedback

Test Your Headset Microphone

Replace your Cisco Headset 500 Series ear pads

Reverse Name Lookup

Administrators enable and disable this feature. For information about this feature, see Reverse Name Lookup for Incoming and Outgoing Calls.

New and Changed for Firmware Release 11.1(1)

Revision

Updated Section

Adjust Contrast Slider

Adjust the Phone Screen Brightness

Call Recording Support

Record a Call

Call Center Support

Call Center Features

Cisco IP Phone 8845 and 8865

Buttons and Hardware

Instant Message and Presence Contacts

Presence

Instant Message and Presence Contacts

Presence

Make a Call to an IM and Presence Contact

Change Your Presence State

Secure Call

Secure calls

Video Calls

Video Calls

XSI Call Logs - Server All Calls menu

View your Recent Calls

New and Changed Features for Firmware Release 11.0(1)

Revision

Updated Section

Configure a line key to perform a speed dial either with a VID or without a VID

Use the Line in Focus for Speed-Dial Calls

Perform a check to confirm whether the call is made with the current focusing line

Use the Line in Focus to Check Speed-Dial Calls

Configure missed call indication on the Phone Web Page

Phone Behavior with Voicemail Setting

Phone Behavior with Voicemail and Missed Call Configuration Setting

To add wallpaper available options are default, download picture, and logo. The new default wallpaper is a monochrome picture

Change Wallpaper from the Phone Page

A star code is added to Conference hard key from the phone web page

Conference with a Star Code

Logo can be added as phone background

Add a Logo as a Phone Background

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

- Adjust the Handset Rest

- Change the Viewing Angle of Your Phone

- Connect to the Network

- Onboard Your Phone with Activation Code

- Auto Provision Your Phone with Short Activation Code

- Set a Password on Initial Phone Boot Up

- Create User Password on Phone

- Secure the Phone with a Cable Lock

- User Authentication Control

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Adjust the Handset Rest

Procedure

Step 1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2

Rotate the tab 180 degrees.

Step 3

Hold the tab between two fingers, with the corner notches facing you.

Step 4

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.

Step 5

Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone to eliminate glare on the screen. If your phone has a video camera, you can change the angle to improve the camera view.

Procedure

Step 1

Hold the receiver in the cradle with one hand.

Step 2

Move the footstand with the other hand to change the angle.

Step 3

(Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion module are stable.

Step 4

(Optional) Press Self-view to check the camera angle.

Connect to the Network

You need to connect the phone to the network.

- Wired network connection—The phone is plugged into the network with an Ethernet cable.

- Wireless connection—The Cisco IP Phone 8861 and 8865 can connect to a Wireless Access Point using Wi-Fi.

After connecting the phone to the network, your phone may be set up for:

- Virtual Private Network (VPN)—Your phone connects to a protected network.

- Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access Through Expressway and you connect your phone to the network, it connects to the Expressway server.

Onboard Your Phone with Activation Code

After your phone boots up, you will see a welcome screen where you can enter the activation code. If you don't have an activation code, contact your administrator.

Before you begin

Your administrator provides you with a 16-digit activation code in the form xxxx-xxxx-xxxx-xxxx.

Procedure

Step 1

Enter your activation code in the field that is provided on the Welcome screen. You don't need to input the hyphen (-) character when entering the code.

Step 2

Press Continue.

The phone completes the onboarding process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator for a new code.

Auto Provision Your Phone with Short Activation Code

After your phone boots up, you see a welcome screen where you can enter the activation code. If you don't have the activation code, contact your administrator.

Before you begin

Your administrator provides your activation code:

Procedure

Step 1

Press pound (#), and enter your activation code in the field that is provided on the Welcome screen.

Step 2

Press Continue.

The phone completes the provisioning process automatically.

Step 3

If an error message displays, enter the code again or contact your administrator.

Set a Password on Initial Phone Boot Up

The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your administrator has created a password for you.

Procedure

Step 1

Enter your password in the New password and Reenter new password fields.

Step 2

Press Save.

Create User Password on Phone

Your administrator enables your phone to prompt for Set password notification screen when your phone reboots after every factory reset. This feature enhances the security of your phone.

Procedure

Step 1

Perform one of the following:

- After factory reset, your phone reboots and you see the Set password prompt on the phone.

- Press

1. Select Status > Issues. If the phone has no user password that is created, you see a message No user password provided and you see the Select softkey which lets you access the No user password provided screen.

If the phone has user password, the value of the Issues menu is displayed as None.

2. Press Create.

Step 2

In the Set password screen, set the new password in the New password box.

After you create a new password, an unlock icon appears on the phone screen.

Secure the Phone with a Cable Lock

You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.

Procedure

Step 1

Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.

Step 2

Pass the lock through the looped end of the cable.

Step 3

Unlock the cable lock.

Step 4

Press and hold the locking button to align the locking teeth.

Step 5

Insert the cable lock into the lock slot of your phone and release the locking button.

Step 6

Lock the cable lock.

User Authentication Control

Your administrator can configure if you require authentication to access phone menus. Your administrator can also customize and turn off the authentication to allow access to all phone menus.

With this feature, whether any phone menu needs authentication is controlled by your administrator. If your administrator configures authentication to access the menu, you need to provide the password and sign in to access the menu.

Sign into Your Extension from Another Phone (Extension Mobility)

If extension mobility is configured, you can sign into a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your personal directory number.

Before you begin

Your administrator configures provisioning authority.

Procedure

Step 1

Press Sign in.

Step 2

Enter your username and password, then press Sign in.

The password field allows two input methods: alphanumeric and numeric. While you type in the password, you see the Options softkey on the phone. Use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page.

- Sign out of Your Extension from Another Phone

Sign out of Your Extension from Another Phone

Procedure

Press Sign out.

Sign in to a Phone as a Guest

Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.

Procedure

Step 1

Press Sign in.

Step 2

Enter your user ID and password.

The password field uses two types of input methods; alphanumeric and numeric. While you type in the password, you see Options softkey on the phone. You can use this softkey to change the current password input type. Select Input all for alphanumeric input and select Input num for numeric entry.

Step 3

Press Save.

Note

An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency services when you make an emergency call.

- Sign Out of a Phone as a Guest

Sign Out of a Phone as a Guest

Procedure

Step 1

Press Guest Out.

Step 2

Press Sign Out.

Coworker Line Status

You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely handle calls for coworkers and need to see if they are available to answer calls. The monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the monitored line.

The following table describes the LED status:

BLF Key LED Status

LED Color

Meaning

Green

The monitored line is available.

Red

The monitored line is busy.

Blinking red

The monitored line is ringing.

Amber

Error in BLF key configuration.

Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the desired lines.

You can configure monitoring on your phone in two ways:

- You can configure monitoring of an individual user's line.

- If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a separate line key. The phone assigns available line keys for monitoring, automatically.

With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).

When the configuration is complete, the icon in the BLF key label indicates the combination of features configured on the key:

Busy Lamp Field Icons

BLF

BLF and Speed Dial

BLF and Call Pickup

BLF, Speed Dial, and Call Pickup

Idle

Alerting

In use

Error

- Activate or Deactivate Monitoring of the BLF List

- Configure Monitoring of an Individual Line

- Remove the Feature Configured on a Line Key

Activate or Deactivate Monitoring of the BLF List

If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.

The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or only the Key Expansion Module. This is controlled by your administrator.

The BLF list keys function in the same way as individual BLF keys. See Coworker Line Status for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming calls to the monitored line (call pickup).

Note

The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys always maintain this sequential order. You can choose to configure another feature such as speed dial on a BLF list key at any time. However, it renders the line key unavailable for the BLF list.

Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment taking the change into account. The phone only assigns available line keys, and in the same sequential order, every time. This can result in changes in the positions of BLF list keys.

The phone monitors as many users as possible with the available line keys. You can make more line keys available for monitoring the list by removing features configured on line keys. See Remove the Feature Configured on a Line Key for details.

Before you begin

Your administrator configures the BLF list.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences > BLF list.

- When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored lines on the BLF list keys.

- When BLF list is set to Hide, monitoring is deactivated.

Step 3

Press Set.

Configure Monitoring of an Individual Line

You can configure a line key to monitor a coworker's line status. When you add speed dial to the configuration, you can use the line key to call the monitored line. When you add call pickup to the configuration, you can use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field (BLF) key. See Coworker Line Status for details.

You can select any available line key to configure this feature. You can also select any line key that is functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration for the key.

If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in the list.

Your phone may already be monitoring the entire list. See Activate or Deactivate Monitoring of the BLF List for details. You can still configure an individual key to monitor a line. However, the phone will then no longer monitor the line automatically as part of the list. If you remove the individual BLF key configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This results in changes in the positions of BLF list keys.

Before you begin

- Your administrator performs the necessary setup to allow you to monitor the concerned line.

- Your administrator allows configuring the BLF feature options on line keys.

Procedure

Step 1

Press and hold down the line key for two seconds.

Step 2

On the Select feature screen, select one of these options:

- If you just want to use the key to monitor a line, select BLF presence.

- If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed dial.

- If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select BLF + Call pickup.

- If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup.

Step 3

Enter the user ID of the person whose line you want to monitor, in the User ID field.

Note

You must enter the user ID. The user ID may not be the person's name or extension. Consult your administrator if you need assistance.

If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor from the list:

1. Select Search BLF list.

Users whose names appear in grey in the list are ones that your phone is already monitoring on individually configured BLF keys.

2. Select the user whose line you want to monitor.

The user ID appears in the User ID field.

If you select a user who is already monitored on an individually configured key, the new configuration overrides the previous configuration to monitor the user.

Step 4

Press Save.

Remove the Feature Configured on a Line Key

You can remove the feature configured on a line key.

If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See Activate or Deactivate Monitoring of the BLF List for details.

Note

You cannot remove some features configured by your administrator.

Procedure

Step 1

Press and hold down the line key for two seconds.

Step 2

On the Select feature screen, select None.

Step 3

When prompted to confirm, press OK.

Add a Menu Shortcut to a Line Key

After you configure a line key with a menu shortcut, you can open the menu with a simple press on the line key.

Before you begin

Your administrator must enable this feature on your phone.

Procedure

Step 1

Press and hold a line key for two seconds. The available feature list is displayed.

Step 2

Select Menu shortcut from the list. The available menu list is displayed.

Step 3

Scroll the list and select the menu you want to add to the line key and press Set.

Remove the Menu Shortcut from a Line Key

Procedure

Step 1

Press and hold the line key for two seconds. The available feature list is displayed.

Step 2

Select None from the list and press Set.

Service Interruption Message on Home Screen

When Webex cloud server is not available, you will see Service interruption notification on the phone home screen and the line status shows the survivability icon. During this situation, phone gets connected to the Site Survivability Gateway (SGW) so that you can use at least basic calling features. SGW services are deployed within your local network, hence, the phone supports only basic calling features. If you check the line status, it shows Interrupted. To view the line status, see View the Line Status.

When you experience this issue, your administrator can help troubleshoot.

Phone Web Page

You can customize some phone settings with the phone web page, which you access from your computer. Your administrator gives you the page URL, your user ID, and password.

In the phone web page, you can control features, line settings, and phone services for your phone.

- Phone features include speed dial, do not disturb, and your personal address book.

- Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forward, visual and audio message indicators, ring patterns, and other line-specific settings.

If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure the expansion module buttons for speed dial and other phone services.

The following table describes some specific features that you configure using the phone web page.

Features

Description

Call forward

You specify the number that will receive calls when call forward is enabled on the phone. Use the phone web page to set up more complicated call forward functions, for example, when your line is busy.

Speed dial

You assign phone numbers to speed-dial numbers so that you can quickly call that person.

Ringtone

You assign a ringtone to a specific line.

Personal directory contact

You add a contact to your personal directory with phone web page.

HTTP proxy

You set up an HTTP proxy for the phone to connect to the internet.

VPN connection

You set up the phone to connect to the network through a VPN sever.

Noise removal

You enable the phone to filter out distracting noises from your environment during a call or meeting.

- Speed dial numbers

Related Tasks

Forward Calls with the Phone Web Page

Assign a Ring Tone with the Phone Web Page

Add a New Contact to Your Personal Address Book with Phone Web Page

Enable or Disable Noise Removal with the Phone Web Page

Related References

HTTP Proxy Settings

Related Information

Speed Dial

Speed dial numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, the speed dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

- 0 to 9

- Pound (#)

- Asterisk (*)

- Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

- Use the comma to separate the parts of the dial string.

- An authorization code must always precede a billing code in the speed dial string.

- A single comma is required between the authorization code and the billing code in the string.

- A speed dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

- You need to dial 9 for an outside line.

- You want to call 5556543.

- You need to input the authorization code 1234.

- You need to input the billing code 9876.

- You must wait for 4 seconds.

- After the call connects, you must dial the extension 56789#.

In this scenario, the speed dial number is 95556543,1234,9876,,56789#.

Buttons and Hardware

The Cisco IP Phone 8800 Series has two distinct hardware types:

- Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera.

- Cisco IP Phones 8845 and 8865—have a built-in camera.

Cisco IP Phone 8845 Buttons and Hardware

1

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Camera

Cisco IP Phone 8845 and 8865 only

Use the camera for video calls.

3

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

4

Softkey buttons

Access to functions and services.

5

Back, Navigation cluster, and Release

Back Return to the previous screen or menu.

If you press and hold the back button for more than 0.5 secs (long press), you return to the main screen or the call screen. When you are in the settings screens, the long press takes you to the main screen. If you are in one of the call screens, the long press takes you to the call screen.

Navigation cluster Navigation ring and Select button—Scroll through menus, highlight items and select the highlighted item.

Release End a connected call or session.

6

Hold/Resume, Conference, and Transfer

Hold/Resume Place an active call on hold and resume the held call.

Conference Create a conference call.

Transfer Transfer a call.

7

Speakerphone, Mute, and Headset

Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset is on, the button is lit.

8

Contacts, Applications, and Messages

Contacts Access personal and corporate directories.

Applications Access call history, user preferences, phone settings, and phone model information.

Messages Autodial your voice messaging system.

9

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

- Navigation

- Softkey, Line, and Feature Buttons

- Phone Screen Features

- Differences Between Phone Calls and Lines

- USB Ports

- Bluetooth and Your Phone

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.

Navigation Cluster

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Softkey, Line, and Feature Buttons

You can interact with the features on your phone in several ways:

- Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available.

- Feature and line buttons, located on either side of the screen, give you access to phone features and phone lines.

- Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on another line.

- Line buttons—Used to answer a call or resume a held call. When not used for an active call, used to initiate phone functions, such as the missed calls display.

Feature and line buttons illuminate to indicate status.

LED Color and State

Normal Line Mode: Line Buttons

Normal Line Mode: Feature Buttons

Enhanced Line Mode

Green, steady LED

Active call or two-way intercom call, held call, privacy in use

Active call or two-way intercom call, privacy in use

Green, flashing LED

Not applicable

Held call

Amber, steady LED

Incoming call, reverting call, one-way intercom call, logged into a Hunt Group

One-way intercom call, logged into a Hunt Group

Amber, flashing LED

Not applicable

Incoming call, reverting call

Red, steady LED

Remote line in use, Remote line on hold, Do Not Disturb active

Remote line in use, Do Not Disturb active

Red, flashing LED

Not applicable

Remote line on hold

Your administrator can set up some functions as softkeys or as feature buttons. You can also access some functions with softkeys or the associated hard button.

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row.

Cisco IP Phone 8800 Screen

1

At the top of the screen is the header row. The header row displays the phone name, current date and time, as well a number of icons. The icons display when features are active.

The header row can display phone number, XMPP user ID, or phone name according to the setting by your administrator. If you want to change the setting, contact your administrator.

2

The middle of the phone screen displays the information associated with the line and feature buttons on the phone.

When you select a line which has more than two registered lines, a black box highlight around the selected line is displayed. There will be no highlight for an active call.

Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.

3

The bottom row of the screen contains the softkey labels. Each label indicates the action for the softkey button below the screen.

- Clean your phone screen

Clean your phone screen

Procedure

If your phone screen gets dirty, wipe it with a soft, dry cloth.

Caution

Don't use any liquids or powders on the phone because they can contaminate the phone components and cause failures.

Differences Between Phone Calls and Lines

We use the terms lines and calls in very specific ways to explain how to use your phone.

- Lines—Each line corresponds to a directory number or intercom number that others can use to call you. You have as many lines as you have directory numbers and phone line icons.

- Calls—Each line can support multiple calls. By default, your phone supports two connected calls per line, but your administrator can adjust this number according to your needs.

Only one call can be active at any time; other calls are automatically placed on hold.

Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.

USB Ports

Only for Cisco IP Phone 8851, 8861, and 8865.

Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices. Each device connected to the port is included in the maximum device count, including any Key Expansion Modules.

For example, your phone can support five USB devices on the side port and five additional standard USB devices on the back port. Many third-party USB products contain more than one USB device, and thus count as more than one device.

Note

Cisco IP Phone 8851 has only one USB port, the side USB port.

If you use a USB hub and remove the USB cable from the phone during an active call, your phone might restart.

- Mobile Device Charging

Related Concepts

The Cisco IP Phone 8800 Series

Mobile Device Charging

You can use the USB ports on your phone to charge your mobile device if the device has a USB connection. The following ports support USB charging:

Your phone continues to charge the mobile device while it is in power saving mode.

When you use your phone to charge your mobile device, the following conditions apply:

- A short delay may occur before charging begins.

- In some situations, your device will not display the charging icon. For example, the icon may not display when the device is fully charged.

- When more than one Cisco IP Phone 8800 Key Expansion Module is attached to your phone, the back USB port cannot fast-charge the device.

If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before the phone recognizes the USB headset.

If your administrator disables the back or side USB port, the disabled USB port stops working and will not charge the connected device. If you want to use the USB ports, contact your administrator.

Related References

Energy Savings

Bluetooth and Your Phone

Bluetooth is supported on Cisco IP Phone 8851 and 8861.

If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the phone.

Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.

To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your phone. You can pair up to three devices. If you try to pair more than three devices, you are prompted to delete one device.

After the headset or mobile device is paired, the phone connects to the headset or mobile device when the headset or mobile device is turned on.

When you pair a device, you can set the Bluetooth mode to Phone, Handsfree or Both. Phone allows you to use only a Bluetooth headset. Handsfree allows you to use only your mobile phone. Both allows you to use both a headset and a mobile phone.

When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:

- The last Bluetooth headset or mobile device connected with the phone is the default device that the phone uses.

- You can have only one active connection at any time. For example, you can have a Bluetooth headset or a mobile phone active.

- The phone supports one device of each type. For example, you cannot connect two Bluetooth headsets.

- You can connect one mobile device at any time. For example, if your Bluetooth headset is active, and you connect a mobile phone, the Bluetooth headset disconnects.

- Your Bluetooth device will reconnect if you move back into range, or if it restarts.

Related Concepts

The Cisco IP Phone 8800 Series

Related Tasks

Pair a Mobile Device with Your Desk Phone

Related Information

Bluetooth headsets

Energy Savings

Your administrator can reduce the amount of power that the phone screen uses when you're not using your phone. Level of energy-saving that your administrator can set up:

- Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.

- Turn On Your Phone

Turn On Your Phone

When your phone is powered off to save energy, the phone screen is blank.

Procedure

Press any key to turn on the phone.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

- For quick start guides and end-user guides in English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/products-user-guide-list.html

- For guides in languages other than English, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html

- For licensing information, follow this link:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html

- Accessibility Features

- Troubleshooting

- Cisco One-Year Limited Hardware Warranty Terms

Accessibility Features

Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Troubleshooting

You may experience issues related to the following scenarios:

- Your phone cannot communicate with the call control system.

- The call control system has communication or internal problems.

- Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

- Find Information About Your Phone

- View the Customization State on the Phone

- View the Network Status

- View the Phone Status

- View the Status Messages on the Phone

- View the Line Status

- View Call Records in Call Statistics

- View 802.1X Transaction Status

- View the Reboot History

- Report all phone issues for your Cisco MPP device

- Factory Reset the Phone from Phone Web Page

- Factory Reset from Server

- Identify Phone Issues with a URL in the Phone Web Page

- Lost Phone Connectivity

- Get More Information When Your Phone Displays a Provisioning Failure Message

- Find the Transition License Type

- Find Information about MIC Cert Refresh Status

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone for troubleshooting purposes.

The phone contains all unique device identifier (UDI) information. The UDI is composed of three data elements associated with the phone. The data elements are:

- Product Identifier (PID)

- Version Identifier (VID)

- Serial Number (SN)

You can also find the information about your phone by going to Info > Status > Product Information on the phone web interface.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Product Information.

You can view the following information:

Product name— Name that represents the Cisco IP Phone.

Serial number— Serial number of the Cisco IP Phone.

MAC address—Hardware address of the Cisco IP Phone.

Software version—Version number of the Cisco IP Phone firmware.

Configuration version—Version number of the Cisco IP Phone configuration. This information shows when your administrator has enabled it.

Hardware version—Version number of the Cisco IP Phone hardware.

VID—Version ID of the Cisco IP Phone.

Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone.

Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the Customization state as Acquired.

Step 3

Press Exit to return to the Applications screen.

View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone on the screen.

Here are the descriptions of the remote customization states:

- Open—The phone has booted for the first time and is not configured.

- Aborted—Remote Customization is aborted due to other provisioning, for example, DHCP options.

- Pending—The phone can not download the profile from the EDOS server.

- Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.

- Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision configuration. If the redirect URL download from the provisioning server is successful, this state is displayed.

- Unavailable—Remote customization has stopped because the EDOS server responded with an empty provisioning file and the HTTP response was 200 OK.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Product information > Customization.

Step 3

Press Back .

View the Network Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Network status.

You can view the following information:

- Network type—Indicates the type of Local Area Network (LAN) connection that the phone uses.

- Network status—Indicates if the phone is connected to a network.

- IPv4 status—IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

- IPv6 status —IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.

- VLAN ID—VLAN ID of the phone.

- MAC address—Unique Media Access Control (MAC) address of the phone.

- Host name—Displays the current host name assigned to the phone.

- Domain—Displays the network domain name of the phone. Default: cisco.com

- Switch port link—Status of the switch port.

- Switch port config—Indicates speed and duplex of the network port.

- PC port config—Indicates speed and duplex of the PC port.

- PC port link—Indicates speed and duplex of the PC port.

View the Phone Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Phone status.

You can view the following information:

- Elapsed time—Total time elapsed since the last reboot of the system

- Tx (Packets)—Transmitted packets from the phone.

- Rx (Packets)—Received packets from the phone.

View the Status Messages on the Phone

Procedure

Step 1

Press Applications .

Step 2

Select Status > Status messages.

You can view a log of the various phone statuses since provisioning was last done.

Note

Status messages reflect UTC time and are not affected by the timezone settings on the phone.

Step 3

Press Back .

View the Line Status

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Line status.

You can view the status of each line on the phone.

View Call Records in Call Statistics

Each call record contains additional information that you might want to check, follow the procedure provided in this topic to view the detailed information of your recent call records.

Before you begin

Sign in to the phone so you can access to access the Call statistics menu.
If a lock icon displays in the upper-right corner of the main screen, this means that you don't sign in to the phone yet.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Phone status > Call statistics.

Step 3

(Optional) If prompted, enter your password and press Sign in.

If you cannot sign in to the phone, contact your administrator.

Step 4

Highlight a call statistics entry from the list, and press Select.

You can also press the Select button of the Navigation cluster to shows details of the highlighted entry.

You can view the following information:

- Call type—An outbound or inbound call.

- Peer name—The name of the person who made or answered the call.

- Peer phone—The phone number of the person who made or answered the call.

- Encode codec—The method used to compress the outgoing audio.

- Decode codec—The method used to decompress the incoming audio.

- Call time—The time a call was made or answered.

- Call ID—An identifier of the caller.

The call statistics may contain additional information such as counter, statistics, and voice-quality metrics. Use this information for troubleshooting.

Related Tasks

Sign into Your Extension from Another Phone (Extension Mobility)

Sign in to a Phone as a Guest

Sign In as a Call Center Agent

Set up the Profile Account

Set Password

View 802.1X Transaction Status

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.

You can view the following information:

- Transaction status

- Protocol

View the Reboot History

Procedure

Step 1

Press Applications .

Step 2

Select Status > Reboot history.

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone rebooted.

Report all phone issues for your Cisco MPP device

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to your administrator.

Before you begin

Your administrator enables web server for the phone.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Report problem.

Step 3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Note

If your administrator disables web server for the phone, the phone fails to upload the problem report to the server. In addition, the phone screen shows Error: 109 or Report Problem together with an unavailable download link. Contact your administrator to help you resolve the issue.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.

Procedure

Enter the URL in a supported web browser and click Confirm Factory Reset

You can enter URL in the format:

http://<Phone IP>/admin/factory-reset
where:

Phone IP = actual IP address of your phone.

/admin = path to access admin page of your phone.

factory-reset = command that you need to enter in the phone web page to factory-reset your phone.

Factory Reset from Server

You can restore your phone to its original manufacturer settings when your administrator factory reset it from the server. After you reset the phone, you can reconfigure it.

When your administrator factory reset your phone, you will observe the following notifications on the phone screen.

- If the phone is idle and has no active call or the phone is not upgrading, it shows a message, Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

- If the phone is busy with an active call or the phone is upgrading, it shows a message, Phone will factory reset when idle as per request from administrator. After the phone becomes idle, it shows Factory resetting as per request from administrator, then the phone reboots to complete the factory reset.

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.

Procedure

In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format:

http:/<Phone IP>/admin/ping?<ping destination>, where:

<Phone IP> = actual IP address of your phone.

/admin = path to the access admin page of your phone.

<ping destination> = any IP address or domain name that you want to ping.

The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination.

For example, to ping the 192.168.1.1 address:

http://<Phone IP>/admin/ping?192.168.1.1

Lost Phone Connectivity

Sometimes your phone loses its connection to the phone network. When this connection is lost, your phone displays a message.

If you are on an active call when the connection is lost, the call continues. But, you don't have access to all normal phone features because some functions require information from the call control system. For example, your softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

For more information on phone registration, please visit Manual phone registration.

Get More Information When Your Phone Displays a Provisioning Failure Message

If your phone displays the message Verify your provisioning settings or contact your service provider., you have a configuration problem. This message will display only immediately after the phone boots up. You will not see this message after the phone is registered to a call server.

This message applies to all MPP Phones.

Procedure

Step 1

Press one of these options:

- Details—display a list of status messages.

- Cancel—return to the main phone screen.

Note

If you cancel a provisioning alert, the phone doesn't show another provisioning alert until the phone has rebooted.

Step 2

Highlight the relevant status message from the list, and press one of these options:

- Details—display the entire status message.

- Clear—delete the complete message list.

Step 3

Contact your administrator to help you resolve the issue. If your administrator has given you access, you can also view the messages on the phone web page.

On the phone web page, go to Info > Download Status > Provisioning Status

Find the Transition License Type

Your administrator may ask for information about the type of license used to migrate to multiplatform firmware.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Product Information.

Step 3

In the Transition Authorization Type field, view the license type used.

Find Information about MIC Cert Refresh Status

You can view the renewal status and related information on the phone web page to check if the Manufacture Installed Certificate (MIC) renewal is completed. Your administrator might ask you about this information during the phone troubleshooting.

Before you begin

- Your administrator has given you the access to the phone web page.

- Your administrator activates the Manufacture Installed Certificate (MIC) renewal on your phone.

Procedure

Step 1

On the phone web page, click Info > Download Status.

Step 2

Find the information from the MIC Cert Refresh Status section.

- MIC Cert Provisioning Status: This field includes the date and time of the performed certificate renewal, the HTTP request URL, and result messages.

- MIC Cert Info: This field shows the overall status of the certificate renewal procedure. Typically, it shows whether the MIC certificate of your phone is renewed successfully.

For more information, contact your administrator.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available at: Product Warranties.

Chapter 2. Calls

- Make calls

- Answer Calls

- Mute Your Call

- Hold Calls

- Forward Calls

- Forward Calls with the Phone Web Page

- Activate Call Forward All with Feature Activation Code Synchronization

- Transfer Calls

- Conference Calls and Meetings

- Meeting and Call Interaction

- Video Calls

- Record a Call

- Instant Message and Presence Contacts

- Page a Group of Phones (Multicast Paging)

- XML Application and Multicast Paging

- View XML Application Details

- Multiple Lines

- Call Center Features

- Executive Calls

- Executive Assistant Calls

- Mobile Devices and Your Desk Phone

Make calls

Your phone works just like a regular phone. But we make it easier for you to make calls.

- Make a call

- Make a Call with the Dial Assistance List

- Make a call with the speakerphone

- Make a call with a headset

- Make an Emergency Call

- Redial a number

- Speed Dial

- Dial an international number

- Secure calls

Make a call

Use your phone just like any other phone to make a call.

Procedure

Enter a number and pick up the handset.

Make a Call with the Dial Assistance List

When you are dialing a number and dial assistance is configured, the dial assistance list shows you suggestions from your directory and call history.

Procedure

Step 1

Use the navigation button to highlight a phone number that you see in the dial assistance list.

Step 2

Press Dial or Call to place the call.

Make a call with the speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.

Procedure

Step 1

Enter a number using the keypad.

Step 2

Press Speakerphone .

Make a call with a headset

Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy.

Procedure

Step 1

Plug in a headset.

Step 2

Enter a number using the keypad.

Step 3

Press Headset .

Make an Emergency Call

Use your phone to make an emergency call, similar to any other call. When you dial the emergency number, your emergency services get your phone number and location so that they can assist you.

Note

If your call disconnects, the emergency services can call you back.

Before you begin

Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call.

Procedure

Enter the emergency number and lift the handset.

Redial a number

You can call the most recently dialed phone number.

Procedure

Step 1

(Optional) Select a line.

Step 2

Press Redial.

Note

For Webex Calling, workspaces support Redial when Local Call history is set to the workspace devices or by using FAC *66.

Step 3

Select the call record from the Placed calls list and press Call.

You can also access the Placed calls list from Information and settings > Recents > Placed calls.

Speed Dial

Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You can configure the speed dial from the phone screen and also from the phone web page.

You can edit, delete, and validate a speed-dial code.

- Assign a speed-dial code from the phone screen

- Make a call with a speed-dial code

- Configure a speed-dial on a line key

- Remove a speed-dial from a line key

- Use the Line in Focus for Speed-Dial Calls

- Use the Line in Focus to Check Speed-Dial Calls

Related Concepts

Phone Web Page

Related References

Speed dial numbers

Assign a speed-dial code from the phone screen

You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from the phone web page.

Procedure

Step 1

Press Applications .

Step 2

Select Speed dials.

Step 3

Scroll to an unassigned speed-dial index.

Step 4

Press Edit and do one of the following:

- Enter the name and number.

- Select Option > Select from contact to select a contact from the address book.

Step 5

Press Save.

Make a call with a speed-dial code

Before you begin

Set up speed-dial codes on the phone web page or from your phone screen.

Procedure

Enter the speed-dial code and press Call.

Configure a speed-dial on a line key

You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key. You can also verify this change by checking the Extended Function field on the web page. After you configure the speed dial on a line key, you can press the line key to modify the speed-dial information and assign a new phone number and name. You can press the line key that has speed-dial configured to speed dial a number.

You can configure your key expansion module line key as a speed dial key and you can press that line key to speed dial a number. Your administrator configures the key expansion module line key as a speed dial key from the phone web page.

Before you begin

Go to the web page and disable the line key that will become the speed dial key.

Procedure

Step 1

Press any idle line key on your phone for at least two seconds.

Step 2

In the Speed-Dial window, add the speed-dial name and phone number to call when you press this line key.

Step 3

Click Save.

Remove a speed-dial from a line key

You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is removed. Check the phone web page to confirm that the speed dial is removed.

Procedure

Step 1

Press a line key that has a speed dial configured for at least two seconds.

Step 2

Press Option > Delete in the Speed-Dial window on the phone screen.

Step 3

Select None and confirm with OK

Use the Line in Focus for Speed-Dial Calls

You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID. When both are configured, VID has a higher priority. The call is routed to that line.

If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.

Procedure

Step 1

Configure a speed-dial key without using VID.

Step 2

Change the focus to the line that you prefer.

Step 3

Press the speed-dial key to make a call.

The call is made with the line in focus.

If the existing number of calls on the line in focus is equal to the value set in the Call Appearances Per Line field in the phone web page, the speed-dial call is made from the next available line.

Use the Line in Focus to Check Speed-Dial Calls

If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus.

Procedure

Step 1

Configure a speed-dial key without using VID.

Step 2

Change the focus to the line that you prefer.

Step 3

Press the speed-dial key to make a call.

The call is made with the line in focus.

Dial an international number

You can dial international calls when you prefix the phone number with a plus (+) sign.

Procedure

Step 1

Press and hold star (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number.

Step 2

Enter the phone number.

Step 3

Press Call or wait 10 seconds after the last key press to automatically place the call.

Secure calls

Your phone encrypts all calls to protect the calls. The lock icon displays on the phone screen for all secure calls.

You can also set a password on your phone to restrict unauthorized access.

Answer Calls

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.

- Answer a Call

- Answer Call Waiting

- Decline a Call

- Silence an Incoming Call

- Turn On Do Not Disturb

- Turn On or Turn Off DND Using a Star Code

- Answer a Coworker's Phone (Call Pickup)

Answer a Call

Procedure

Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first.

Answer Call Waiting

When you're on an active call, you know that a call is waiting when you hear a single beep and the session button flashes red.

Procedure

Step 1

Press the session button.

Step 2

(Optional) If you have more than one call waiting, select an incoming call.

Decline a Call

You can send an active or ringing call to your voicemail system or to a preset phone number.

Procedure

Decline a call by performing one of the following actions:

- Press Decline.

- If you have multiple incoming calls, highlight the incoming call and press Decline.

Silence an Incoming Call

You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing, but you get a visual alert, and, can answer the phone call.

Before you begin

Your administrator configures the Ignore softkey on your phone.

Procedure

Silence the incoming call by any of the methods:

- Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen, and is restored again during the next incoming call.

- Press the Volume button down. If you press this button again, the ringer volume decreases.

The ringer volume is restored during the next incoming call.

Turn On Do Not Disturb

Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned on.

When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set up.

When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.

When you enable DND, by default, it affects all lines on your phone. You can also enable DND on a specific line from the Preferences menu.

When a line key has both feature key sync and DND enabled, the DND icon is displayed next to the line key label.

Procedure

Step 1

Press DND to turn on DND.

If the DND softkey is grayed on the phone screen, contact your administrator.

Step 2

Press Clr DND to turn off DND.

Turn On or Turn Off DND Using a Star Code

You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page.

Procedure

Step 1

To turn on DND, dial the star code provided by your administrator.

Step 2

To turn off DND, dial the star code provided by your administrator.

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.

- Answer a Call Within Your Group (Pickup)

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1

(Optional) Press the line button.

Step 2

Press PickUp to transfer an incoming call within your pickup group to your phone.

Mute Your Call

While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear you.

If you have a video phone, when you mute your audio, your camera continues to transmit video.

Procedure

Step 1

Press Mute .

Step 2

Press Mute again to turn mute off.

Hold Calls

- Put a Call on Hold

- Answer a Call Left on Hold for Too Long

- Swap between active and held calls

- Call park

Put a Call on Hold

You can put an active call on hold and then resume the call when you're ready. When you place a video call on hold, video transmission is blocked until you resume the call.

Procedure

Step 1

Press Hold or Hold.

Step 2

To resume a call from hold, press Hold or Resume.

Answer a Call Left on Hold for Too Long

Your phone is configured to provide cues that let you know when you have left a call on hold for too long:

- Flashing message indicator on the handset

- Visual notification on the phone screen

- Ringing notification on the phone if a hold reminder is configured with phone web page

Procedure

Press Hold or Resume to resume the held call.

Swap between active and held calls

You can easily switch between active and held calls.

Procedure

Press the session button for the held call to resume that call and place the other call on hold automatically.

Call park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room.

A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.

A parked call occupies one line.

- Place a call on hold with call park

- Retrieve a call on hold with call park

- Park and Unpark a Call with One Line Key

- Call Park Extension and Status

Place a call on hold with call park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can also park a call on your own phone. If so, then you may not hear a recording.

You can park only one call at the call park number.

Before you begin

Your call must be active.

Procedure

Step 1

Press Park.

Your phone plays a recorded message that asks for the number of the parked call.

Step 2

(Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 3

Enter the number and press Pound (#).

Step 4

(Optional) Communicate the parked number to the person retrieving the call.

Retrieve a call on hold with call park

You can pick up a parked call from anywhere in your network.

Before you begin

You need the number that was used to park the call.

Procedure

Step 1

Press Unpark.

Step 2

(Optional) Press the line key that has busy lamp field with call pickup configured to retrieve a call on hold.

Step 3

(Optional) If you have call park configured on a key expansion module, press the call park line key.

Step 4

Enter the number where the call is parked followed by Pound (#).

You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number.

Park and Unpark a Call with One Line Key

If your administrator has configured a Busy Lamp Field (line status) list with the prk function for you, you can park and unpark active calls. See Coworker Line Status for the idle and Parked call icons.
This feature doesn't apply to phone Cisco IP Phone 7811.

Before you begin

Activate or Deactivate Monitoring of the BLF List

Procedure

Step 1

Press the line key that monitors the user to park an active call.

Step 2

To unpark a call, do one of three things:

- Press the monitored user that displays the parked call.

- Press the extension line key, then press the monitored user that displays the parked call.

- Use the navigation button to focus on the extension line key, then press the monitored user that displays the parked call.

Call Park Extension and Status

Your administrator can configure call park to support parking calls against dedicated call park extensions. These extensions are used only for call park and are not used for call routing.

Call Park in Call Park Extensions

In the above example, the phone is monitoring Park Location1. Your administrator has configured a call park extension, Park Location1. If call park extensions are subscribed successfully, line keys will be assigned for call park function and get the monitored extension status.

The following table shows the call park status and the relevant icon displayed next to the call park extension:

Call Park Status and Icons

Status

Icon

Idle

Parked

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forward is not enabled, the call rings as usual.

If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to the line key label.

If your administrator enables the XMPP directory or assigns a station name for the phone, the call forward number displays beneath the XMPP user ID or the station name in the phone screen header.

There are three Call Forward services:

- Call Forward All—Forward all incoming calls to a target phone number.

- Call Forward Busy—Forward an incoming call to a target phone number when the line is busy.

- Call Forward No Answer—Forward an incoming call to a target phone number when the call isn't answered.

You can set up the call forward service or services by a specific softkey.

Procedure

Step 1

Press Forward or Forward all.

If Forward all displays, you can only set up the Call Forward All service (not including Call Forward Busy and Call Forward No Answer services). After you press the softkey, the menu for only setting up the Call Forward All service displays, skip to the Step 3.

If you want to set up the Call Forward Busy and Call Forward No Answer services, see Forward Calls from Your Phone or Forward Calls with the Phone Web Page.

When your administrator enables the synchronization for call forward, the Call forward all screen displays instead of the Call forward settings screen. In this scenario, see Activate Call Forward All with Feature Activation Code Synchronization.

Step 2

Select one of the following call forward services:

- Forward all

- Forward busy

- Forward no answer

Step 3

Do any of the following:

- Enter the target number, to which you want to forward incoming calls from this phone line.

- Press the Contacts softkey and select a contact from your contact directories.

Step 4

Press Set to apply the settings.

Step 5

Verify that your calls are forwarded by looking for the call forward icon next to the line or at the top of the phone screen.

Forward Calls with the Phone Web Page

Use the phone web page to set up your phone to forward calls.

You can also set up call forward on your phone screen. For more information, see Forward Calls or Forward Calls from Your Phone.

Before you begin

Your administrator must enable the call forward services. Otherwise, the configuration on the phone web page doesn't take effect.

Procedure

Step 1

On the phone web page, click User Login > Voice > User.

Step 2

In the Call Forward section, set the Cfwd All, Cfwd Busy, Cfwd No Answer, or combination of them to Yes, and enter a phone number for each of the call forward services that you want to enable:

- Cfwd All/Cfwd All Dest—Forwards all calls.

- Cfwd Busy/Cfwd Busy Dest—Forwards calls only if the line is busy.

- Cfwd No Answer/Cfwd No Ans Dest—Forwards calls only if the line is not answered.

- Cfwd No Answer/Cfwd No Ans Delay—Assigns a response delay time in seconds.

If your administrator disables the feature key synchronization (FKS) and XSI sync for call forward on your phone, you can enter the value as number of seconds after which a call is forwarded.

If your administrator enables feature key synchronization (FKS) or XSI sync for call forward on your phone, you can enter the value as number of rings after which a call is forwarded.

The call forward settings on the phone web page take effect only when FKS and XSI are disabled. For more information, consult your administrator.

Step 3

Click Submit All Changes.

Activate Call Forward All with Feature Activation Code Synchronization

When you press the Forward or Forward all softkey, the Call forward all screen displays and it allows you to set up your phone to forward all calls.

Before you begin

Your administrator enables a feature activation code that synchronizes the phone with a server to forward all calls.

Note

The Feature Activation Code Synchronization feature only supports the Call Forward All service. The Call Forward Busy and the Call Forward No Answer services are not supported.

When your administrator enables the feature activation code for the synchronization, the screen Call forward settings is ready-only.

Procedure

Step 1

Press Forward or Forward all

Step 2

Do any of the following:

- Enter the target number, to which you want to forward incoming calls from this phone line.

- Press Contacts and select a contact from your contact directories.

- Press Redial and select an entry from the Placed calls list.

Step 3

Press Call to forward all calls to the specified number.

You can clear the call forward settings by pressing Clr fwd or Clf fwd all.

Step 4

Verify that your calls are forwarded by looking for the call forward icon next to the line or at the top of the phone screen.

Transfer Calls

You can transfer an active call to another person.

- Transfer a Call to Another Person

- Consult Before You Complete a Transfer

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

Procedure

Step 1

From a call that is not on hold, press Transfer .

Step 2

Enter the other person's phone number and press Call.

Step 3

(Optional) Wait until you hear the line ring or until the other person answers the call.

Consult Before You Complete a Transfer

Before you transfer a call, you can talk to the person that you're transferring the call to.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1

From a call that is not on hold, press Transfer .

Step 2

When the other person answers, you can talk to them.

Step 3

(Optional) Press the line key to return to the held call.

Step 4

(Optional) Press the line key to return to the transfer target phone number.

Step 5

Press Transfer or Transfer again.

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. The conference ends when all participants hang up.

- Add Another Person to a Call

- Conference with a Star Code

- Join a Webex Meeting from the Phone

- Remove a Participant as a Host in Ad Hoc Conference

- View the Participants List as a Participant

- View the Participants List as a Host in Ad Hoc Conference

Add Another Person to a Call

Procedure

Step 1

From an active call, press Conference .

Step 2

Enter the phone number for the party you want to add and press Call.

Step 3

Press Conference again.

Conference with a Star Code

Press the Conference button only once to combine many active calls into a conference and talk to several people in a single call.

Before you begin

Your administrator has added a star code to the Conference button from the phone web page.

Procedure

Step 1

Make a call from a line and wait for an answer.

Step 2

Use the same line to call another number and wait for an answer. You can use the same line to call other numbers.

Step 3

Press Conference only once.

All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the active calls.

Join a Webex Meeting from the Phone

You can join Webex meetings from your phone. Also, you can ignore or temporarilty turn off meeting notifications. When your administrator enables meeting service on your phone, you can perfom the following tasks.

- Check the list of all meetings scheduled for the day. For example, if today is Jan 3rd, the list will display all the meetings scheduled only on Jan 3rd, it will not display next day meetings.

- Can see a notification message on the phone five minutes before a scheduled meeting. The message also displays the start time, end time, and the title of the meeting.

- Join a meeting with Join softkey.

Before you begin

- Your administrator enables the meeting service for your account.

- The phone displays the softkeys: Meetings, Join, Ignore, Snooze on the meeting notification window.

Procedure

Step 1

Schedule a meeting in Webex app or Outlook and invite a phone user.

On your phone, you can see a meeting notification window as a reminder five minutes before the scheduled meeting. If there are multiple meetings scheduled at the same time, phone will display multiple meeting notification list.

. The window contains following softkeys to decide you to join a meeting or to ignore it:

- Join: Press to join the meeting notified in the window.

- Snooze: Press to close the notification window temporarily. The notification pops up after 5 minutes.

- Ignore: Press to ignore only the current meeting notification. When you press it, the notification widnow doesn't pop up again.

- Meetings: Press to view the meeting list.

When you press the Join softkey to join a meeting, the phone first attempt to fetch a temporary URI (hybrid meeting) for the joining. With the temporary URI, you can join a meeting without a meeting host PIN and a password. While the phone is trying for the temporary URI (it takes 5 secs), if you wish you can press the Cancel softkey on the Meeting screen to abort the process. When you successfully join the meeting, a meeting screen with a meeting title appears. The screen also displays the duration of the meeting. Also, the Meeting list shows In meeting status for the joined meeting. If joining with temporary URI fails, you can join meeting with SIP URI. In this case, if a meeting doesn't have SIP URI, meeting notification doesn't pop up and the Meeting list doesn't contain this meeting in its list.

Note

Hybrid meeting has higher priority than SIP only meeting.

For video meetings, user can press Self-view on or Self-view off softkeys on the phone to show or hide the self-view.

In a connected video meeting, you see Leave and Self-view off softkeys. If you want, press the Leave softkey to leave the current meeting.

Step 2

(Optional) Press Meetings softkey. In the Meetings screen you can view the list of meetings on the phone scheduled for the day. If the meeting is in-progress, phone displays duration of the meeting since the start time. For upcoming meetings, the phone displays the meeting start time and end time.

The following list shows meeting status for scheduled meetings.

- Connecting: A phone is trying to get temp URI for about 5 seconds.

- In progress: A meeting is in-progress but you haven't joined it.

- In meeting: A meeting is in-progress and you have joined it. You can return to the meeting by pressing Return softkey.

- Starting in nnn mins: A meeting which is about to start after five minutes or lesser. Here, nnn represents the minute number.

- Just started: A meeting that has just started.

If a meeting is expired, meeting information gets deleted from meeting list after a while.

If a meeting is canceled, meeting information gets deleted from meeting list.

If the scheduled meeting time is changed, the list shows the updated meeting timing.

Remove a Participant as a Host in Ad Hoc Conference

As a host, you can remove a participant from the participant list. However, host and participants can invite multiple participants to join the conference, but any of the participants can only be removed by the person from whom the invite has come. For example, user A is the host of the Ad Hoc conference and calls user B and conferences user C and user D. In such situation, user A will be able to remove user B, user C, and user D. Now, if user C invites user E into the conference call, user C can remove user E but user A cannot remove user E.

Before you begin

You are host of an Ad Hoc conference.

Procedure

Step 1

When in an Ad Hoc conference, press Participants to display the pariticipants name.

Step 2

Select any of the participants who you have invited to the conference call and press Remove.

Step 3

Confirm the removal message on the phone.

View the Participants List as a Participant

You can show list of participants of an Ad Hoc conference.

Before you begin

Participants softkey is available.

Procedure

Step 1

Answer the call from a host.

Participants softkey displays after your host merge you into the meeting.

Step 2

Press Participants softkey to display the list of participants.

Step 3

(Optional) Press Exit to exit from the Participants screen.

View the Participants List as a Host in Ad Hoc Conference

You can show the list of participants when you are hosting an Ad Hoc conference.

Before you begin

Participants softkey is available.

Procedure

Step 1

Make a call (for example, user A) from a line and wait for an answer.

Step 2

Press Conference to invite another person (for example, user B) into the meeting.

Step 3

When user B answers the call, press Conference again to merge user B into the meeting.

You can add more participants into the meeting in the same way.

Step 4

Press Participants softkey. Name of all the participants who has joined the meeting will show up in the Participants screen.

Step 5

(Optional) Press Exit to exit from the Participants screen.

Meeting and Call Interaction

Meeting and call cannot co-exist. When you are in a meeting, you need to leave the meeting to perform the following tasks.

- Make a new call

- Answer an incoming call

- Make a call using speed-dial

- Make a call using another line key

- Make a call from Contact list and Recents list

- Use voice mail

- Manage incoming paging

When you are on a call, to join a meeting, you need to end the call and then join.

During a meeting, phone doesn't support functions such as transfer, conference, hold, park, and resume.

During a meeting, phone doesn't allow functions such as unpark, pickup, and group pickup. When you press the PLK of pickup, or group pickup or press the Unpark softkey, you see a warning message asking you to leave the meeting first and then perform the function.

- Join a Webex Meeting from the Phone

- Start a New Call While in a Webex Meeting

- Answer a Call While in a Webex Meeting

- Access a Voicemail While in a Webex Meeting

- Join Another Meeting While in a Webex Meeting

- Join a Webex Meeting While on a Call

- Manage Paging and Webex Meeting

- Display Participant Details Hybrid Meeting

- Meeting Recording Status Indication

- Mute a Participant in the Meeting (Hybrid)

- Join Hybrid Meeting with a Password

- Control Video for Hybrid Meeting

- Retrieve Shared Call While in a Meeting (Hybrid)

Join a Webex Meeting from the Phone

You can join Webex meetings from your phone. Also, you can ignore or temporarilty turn off meeting notifications. When your administrator enables meeting service on your phone, you can perfom the following tasks.

- Check the list of all meetings scheduled for the day. For example, if today is Jan 3rd, the list will display all the meetings scheduled only on Jan 3rd, it will not display next day meetings.

- Can see a notification message on the phone five minutes before a scheduled meeting. The message also displays the start time, end time, and the title of the meeting.

- Join a meeting with Join softkey.

Before you begin

- Your administrator enables the meeting service for your account.

- The phone displays the softkeys: Meetings, Join, Ignore, Snooze on the meeting notification window.

Procedure

Step 1

Schedule a meeting in Webex app or Outlook and invite a phone user.

On your phone, you can see a meeting notification window as a reminder five minutes before the scheduled meeting. If there are multiple meetings scheduled at the same time, phone will display multiple meeting notification list.

. The window contains following softkeys to decide you to join a meeting or to ignore it:

- Join: Press to join the meeting notified in the window.

- Snooze: Press to close the notification window temporarily. The notification pops up after 5 minutes.

- Ignore: Press to ignore only the current meeting notification. When you press it, the notification widnow doesn't pop up again.

- Meetings: Press to view the meeting list.

When you press the Join softkey to join a meeting, the phone first attempt to fetch a temporary URI (hybrid meeting) for the joining. With the temporary URI, you can join a meeting without a meeting host PIN and a password. While the phone is trying for the temporary URI (it takes 5 secs), if you wish you can press the Cancel softkey on the Meeting screen to abort the process. When you successfully join the meeting, a meeting screen with a meeting title appears. The screen also displays the duration of the meeting. Also, the Meeting list shows In meeting status for the joined meeting. If joining with temporary URI fails, you can join meeting with SIP URI. In this case, if a meeting doesn't have SIP URI, meeting notification doesn't pop up and the Meeting list doesn't contain this meeting in its list.

Note

Hybrid meeting has higher priority than SIP only meeting.

For video meetings, user can press Self-view on or Self-view off softkeys on the phone to show or hide the self-view.

In a connected video meeting, you see Leave and Self-view off softkeys. If you want, press the Leave softkey to leave the current meeting.

Step 2

(Optional) Press Meetings softkey. In the Meetings screen you can view the list of meetings on the phone scheduled for the day. If the meeting is in-progress, phone displays duration of the meeting since the start time. For upcoming meetings, the phone displays the meeting start time and end time.

The following list shows meeting status for scheduled meetings.

- Connecting: A phone is trying to get temp URI for about 5 seconds.

- In progress: A meeting is in-progress but you haven't joined it.

- In meeting: A meeting is in-progress and you have joined it. You can return to the meeting by pressing Return softkey.

- Starting in nnn mins: A meeting which is about to start after five minutes or lesser. Here, nnn represents the minute number.

- Just started: A meeting that has just started.

If a meeting is expired, meeting information gets deleted from meeting list after a while.

If a meeting is canceled, meeting information gets deleted from meeting list.

If the scheduled meeting time is changed, the list shows the updated meeting timing.

Start a New Call While in a Webex Meeting

You are not allowed to make a call when you are in a meeting. When you are in a meeting and you press the New call softkey, try speed dialing, or make a call from Contacts, you see a warning message asking you to leave the meeting first.

Procedure

Step 1

Select Leave & Call softkey to leave the meeting.

Once you leave the meeting you can make the call.

Step 2

Make a call from one of the following.

- Enter a contact number in the New call screen.

- Press a speed-dial line key or a speed-dial number.

- Make a call from Contacts.

Answer a Call While in a Webex Meeting

You can not answer a call when you are in a meeting.

Procedure

Press Leave & Answer softkey to leave the current meeting if there is an incoming call and you want to answer that call.

When you press this softkey, phone leaves the current meeting and then the call is answered.

Access a Voicemail While in a Webex Meeting

You can not access voice messages when you are in a meeting. During a meeting, when you press the Voicemail button, you see a warning message asking you to leave the meeting first to access the voicemail.

Procedure

Step 1

Press Leave & Call softkey to leave the current meeting that you have joined.

Step 2

Access the voice messages.

Join Another Meeting While in a Webex Meeting

You cannot join a meeting while you are already in another meeting. You try to join another meeting by following options.

- You access the Meetings list, select a meeting that is about to start, and then press Join. As a result, you see a warning message asking you to leave the current meeting first.

- While in a meeting, you may get a meeting notification and you want to join from the notification window. This notification window has a Leave & Join softkey.

Procedure

Step 1

Select Leave & Join to leave the current meeting.

Step 2

Join a new meeting.

Join a Webex Meeting While on a Call

You cannot join a meeting if you are in an active call. While in a meeting, you might wish to join a meeting by the following methods.

- Join a meeting from the Meetings list. When you try to join, you see a message asking you to end the call first.

- Join a meeting when a meeting notification pops up with a End & Join softkey.

Procedure

Step 1

Select End & Join to end the current call.

Step 2

Join the meeting.

Manage Paging and Webex Meeting

When you are in a meeting, you need to leave the meeting to answer a paging. Also, during a paging call, you cannot join a meeting.

Procedure

Press Leave softkey when you see a paging notification during a meeting.

For priority paging 0, you see a message that informs the meeting is disconnected due to an incoming paging.

For priority paging 1 and 2, if there's an incoming paging call, the user will hear the paging tone first that indicates that there's an incoming paging call. Pressing the Leave sofkey leaves the meeting, and the paging is answered.

If there is an active paging and if you want to join a meeting, you need to press End softkey from the paging screen, or you need to press the End & Join softkey in the meeting notification window that appears.

Display Participant Details Hybrid Meeting

During a hybrid meeting you can see the list of participants who is in the meeting and who is not attending the meeting.

Before you begin

Your administrator has enabled Participants softkey for hybrid meeting.

Procedure

During the meeting, press Participants softkey.

Participant list is displayed to show people who has joined in this meeting and invitee not in this meeting. The list also shows the audio and video status and roles of the participants.

- Audio status: display muted or unmuted icons

- Video status: display video-off icon if shutter is closed

- Role of the participant: display as Me, Host, Co-host, Presenter, and Guest.

Meeting Recording Status Indication

Phone displays recording status in hybrid meeting. You can see the following:

- If meeting is in recording, phone displays in recording icon.

- If meeting recording is paused, phone displays pause recording icon.

- If meeting recording is stopped, record icon disappears.

Mute a Participant in the Meeting (Hybrid)

Participants mute/unmute them using softkey, hardkey, headset. Also, mute and unmute status synchronizes with server.

Procedure

Control the audio of a meeting by any of the methods.

1. Join as host from Webex application and select Mute on Entry.

The meeting will have audio mute status. Unmute softkey is displayed on the screen. Hard key mute LED and headset mute LED turn on.

2. Press Unmute softkey.

Phone changes to unmute status and Mute softkey on the phone screen appears. Also, hard key mute LED and headset mute LED turn off. If you check the remote side, phone also changes to audio unmute status.

3. Press Mute softkey.

Phone changes to mute status and the sofkey switches to unmute. Hard key mute LED and headset mute LED turn on. If you check the remote side, phone also changes to audio mute status.

4. Connect the phone with headset.

Phone synchronizes the audio status with the USB, BT, EHS headset.

5. As a host, mute a participant in the Webex application.

Phone changes to audio mute status. Phone softkey, hard key mute LED and headset mute LED turn on.

6. As a host, try to unmute a participant.

Paritcipant sees a notification window to confirm the request. Once accepted, phone changes to unmute status. Phone softkey turns to Mute, hard key mute LED and headset mute LED turn off.

If participant select Stay muted, phone remains in mute status. Phone softkey turns to Unmute, hard key mute LED and headset mute LED turn on.

7. As a host, disallow to unmute a participant. Click Mute all and uncheck the message Allow attendees to unmute themselves and then click Mute all.

Phone changes to disallow unmute status. The Unmute softkey on the phone appears with a lock icon. Phone doesn't allow to unmute anyone. If anyone tries to unmute from phone softkey, headset button, or phone hard key, a notification window appears.

Join Hybrid Meeting with a Password

To join a hybrid meeting you might have to enter a PIN if your administrator configures the access restriction.

Procedure

Step 1

Press Join softkey on the meeting notificaiton window. A pop-up window appears asking if you are a host. You can join as host or a guest. A pop-up window appears asking for a PIN. Enter the PIN to join the meeting.

Step 2

If you want, you can Leave the meeting.

Control Video for Hybrid Meeting

Note

This feature is only applicable for Cisco IP video phone 8845 and 8865.

User can use camera shutter or soft-key to mute/unmute their video.

Before you begin

Your administrator has enabled the Start video and Stop video softkeys.

Procedure

While in a hybrid meeting, perform one of the following to mute or unmute your video.

- Use camera shutter to mute the video.
When the camera shutter is closed and you want to start a video, a notification window appears on the phone asking you to turn the rim clockwise to start the video. Click Start video to start your video during the meeting. When you turn it anti-clockwise your video stops.

Also, you can use the Self-view on or Self-view off to unmute or mute your video.

When you mute or unmute video using camera shutter, the video status gets synchronized with the local server and the remote server.

When you mute your video, the softkey also disappears.

- Press the Start video softkey to unmute your video or press the Stop video softkey to mute your video.

Retrieve Shared Call While in a Meeting (Hybrid)

While in a hybrid meeting and there is a shared call kept on hold for too long, you cannot answer the call without leaving the meeting.

Procedure

Step 1

Press Resume softkey.

As meeting and call cannot coexist, when you press Resume, you see a notification window asking you to leave the meeting to receive the call.

Step 2

Press Leave and Resume to answer the call.

Video Calls

Cisco IP Phones 8845 and 8865 support video calls with a built-in video camera.

You can make an audio call into a video call by opening your camera shutter.

- Make a Video Call

- Toggle between phone and video display

- Adjust the Picture-In-Picture (PiP) position

- Stop your video

- Adjust the Camera Exposure

- Adjust the Video Bandwidth

- Video call security and troubleshooting information

Make a Video Call

Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter.

Procedure

Step 1

Turn the ring around the camera clockwise to open the shutter.

Step 2

(Optional) Press Self-view and move the camera up and down to improve the perspective.

Step 3

Make your call.

Toggle between phone and video display

If you need to see your phone's desktop while you're on a video call, you can easily switch between the video and the desktop. When you hide the video, it blurs and moves to the background.

Procedure

Step 1

Press the Call list softkey to hide the video.

Step 2

Press the Show video softkey to show the video.

Adjust the Picture-In-Picture (PiP) position

When you are on a video call, you can view your incoming and your outgoing video at the same time, which is known as Picture-in-Picture (PiP). Typically, the incoming video displays on the full screen and a small inset screen shows the video from your camera.

When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the view so that your camera video displays on the full screen and the inset displays the incoming video.

Procedure

Step 1

Press PiP to move the PiP window counterclockwise around your phone screen. Or, use the Navigation ring to move the PiP window.

Step 2

(Optional) Press Swap to toggle between the full-screen view and the PiP view.

Stop your video

When you're on a video call, you can close the shutter to stop video transmission.

When you close the shutter, the person you're talking to won't see you, but they'll still be able to hear you.

Procedure

Step 1

Turn the ring around the camera counterclockwise to close the shutter. The phone stops video transmission.

Step 2

Turn the ring around the camera clockwise to open the shutter. The phone starts video transmission.

Adjust the Camera Exposure

You can adjust the camera exposure for the ambient light in your office. Adjust the exposure to change the brightness of the transmitted video.

Before you begin

The camera shutter must be open.

Procedure

Step 1

Press Applications .

Step 2

Select User Preferences > Video > Exposure.

Step 3

Press the Navigation cluster left or right to decrease or increase, the exposure.

The exposure range is 0 to 15, and the default value is 8.

Step 4

Click Set.

Adjust the Video Bandwidth

During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network.

By default, your phone automatically selects a bandwidth setting that balances the audio and video network requirements.

You can configure a fixed bandwidth setting to override the automatic selection, if required for your network conditions. If you configure a fixed bandwidth, select a setting and adjust downwards until there is no video lag.

Procedure

Step 1

Press Applications .

Step 2

Select User Preferences > Video > Bandwidth allowance.

Step 3

Choose a bandwidth setting in the Bandwidth allowance screen.

Step 4

Click Select to set the bandwidth.

Video call security and troubleshooting information

Your administrator can take steps to protect your video calls from tampering by people outside your company. If you see the Secure icon displayed during a video call, your administrator has taken steps to ensure your privacy.

When you are in a video call, the video can fail if there is insufficient network bandwidth. The audio continues, but the video stops. If you require the video, hang up, wait a few minutes, and start the call again. If there is still insufficient bandwidth, contact your administrator.

Record a Call

When you're on an active call, you can record it. You might hear a notification tone as you record the call.

During a recording, you see different icons in different recording state. You see the icons on the Calls screen and also on the line key on which you are recording a call.

Recording Icons

Icon

Meaning

Recording in progress

Recording in progress (8811)

Recording paused

Recording paused (8811)

Before you begin

Your administrator enables your phone with call recording.

Procedure

Step 1

Press Record while on an active call.

Step 2

(Optional) While recording is in progress, you can press PauseRec to pause the recording.

Step 3

(Optional) Press ResumeRec to resume the recording.

Step 4

(Optional) Press StopRec to stop the recording.

Step 5

Press End Call to end the call.

Instant Message and Presence Contacts

Instant message and presence (IM&P) contacts display their presence information. You can see if the person is available, busy, or unavailable, or if the person does not want to be disturbed.

You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts from the UC-One Communicator server.

When you use the phone, the phone sends status information to the UC-One Communicator.

- Presence

- Make a Call to an IM and Presence Contact

- Change Your Presence State

Presence

Your company may use the "UC-One Communicator" service and integrate it with the phone. You can use this service to display the status of your contacts.

On the phone, your status is displayed on the status line of the phone. You see one of the following:

- Available

- Away

- Do Not Disturb

- Offline

For more information on the "UC-One Communicator" service, see the Broadsoft documentation.

Make a Call to an IM and Presence Contact

When you call someone on your IM&P contacts, their presence state is displayed in your call history.

Before you begin

You administrator enables the IM&P directory in the phone.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select IM&P contacts.

Step 4

Select a directory.

Step 5

Select an entry.

The entry shows the status of your contact.

Step 6

(Optional) Press Select to view the contact details and press to return to the contacts list.

Step 7

Press Call.

Change Your Presence State

Because the phone is always available, you need to set your presence manually on the phone.

Before you begin

You administrator enables the IM&P directory in the phone.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select IM&P contacts.

Step 4

Highlight a directory. For example, Favorite, Non-Group, All contacts, and so on.

Step 5

Press Presence.

Step 6

Select your presence from the list.

- Available—You can take a call.

- Away—You have stepped away from the phone for a short time.

- Do not disturb—You don't want to take a call.

- Offline—You are not available to take calls. Typically, you use this presence when you leave the phone for long periods of time.

Page a Group of Phones (Multicast Paging)

Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a unique number associated with it. Your administrator gives you the configured paging group numbers. When your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the phone that called you. You do not have to accept the page.

Procedure

Dial the number of the paging group.

XML Application and Multicast Paging

If your phone is part of a paging group XML application enabled, your phone displays images or messages when you receive multicast pages from server. During a unicast and multicast paging or broadcast, phones in the paging group shows the following behavior:

- Phone (sender) that initiates the page, does not display any XML application message.

- Phones (receiver) that receive page displays a XML application message (incoming page) on their screen when the paging starts if your administrator configures the service.

- If the XML application closes due to timeout (sets by your administrator) or by administrator, the receiver shows the incoming page. However, if there is no timeout configured, XML application closes when paging call ends.

Your administrator can invoke XML service from multicast paging.

View XML Application Details

You can view list of Cisco XML objects that your phone supports.

Before you begin

- Your administrator has configured XML applications.

Procedure

Step 1

Press Applications .

Step 2

Press Settings.

Step 3

In Information and settings screen, select XML applications.

The list of supported Cisco XML objects is displayed, such as CiscoIPPhoneMenu, CiscoIPPhoneDirectory.

Note

XML applications menu is not available on your phone when your administrator disables it.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.

- Answer the Oldest Call First

- View All Calls on Your Phone

- Shared Lines on Your Multiplatform Desk Phone

Answer the Oldest Call First

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want to answer. If you just want to answer the oldest call regardless of line, press Answer.

View All Calls on Your Phone

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.

The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.

Shared Lines on Your Multiplatform Desk Phone

You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of these special characteristics about shared lines:

- The shared phone number can be configured to appear on a maximum of 35 devices.

- The shared phone number appears on all phones that share the number.

- If your coworker answers the call, the shared line button and the session button are solid red on your phone.

- If you put a call on hold, your line button is solid red and the session button pulses red. Your coworker's line button is also solid red and the session button pulses red.

- Once the shared line is configured, the call bridge can be invoked by using either

- FAC Code

- Soft keys

Here is an example of customize PSK settings to add new soft key for Call Bridge as shown below:

Soft keys can be configured at three levels. See Configure and modify device settings in Webex Calling to configure soft keys at organization, location and device level.

- Add yourself to a call on a shared line

Add yourself to a call on a shared line

You or your coworker can join a call on the shared line. Your administrator needs to enable the feature on your phone.

If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add yourself to their call.

Procedure

Step 1

Press the line button for the shared line.

Step 2

Enter *33 on your phone.

Note

If set up this way, you'll hear a tone letting you know that the system recognizes the access code.

Step 3

Enter the phone number of the person whose call you want to barge in to.

Note

When connected, you're apart of the current call.

Call Center Features

Your administrator configures your phone as a call center phone.

Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call details.

Your phone can have ACD status as:

- Sign in

- Sign out

- Available

- Unavailable

- Wrap-up

The initial ACD status is controlled by your administrator in two ways:

- The last local status can be restored as the ACD initial status when the phone boots up, status is changed to "Registered" from "Unregistered" or "Registration failed", or registration destination ip address is changed due to failover, fallback or DNS response is changed.

- The ACD initial status can be obtained from the server.

- Sign In as a Call Center Agent

- Sign Out as a Call Center Agent

- Change Your Status as a Call Center Agent

- Accept a Call Center Call

- Hold an Agent Call

- Set a Disposition Code While on a Call Center Call

- Trace a Call

- Escalate a Call to a Supervisor

Sign In as a Call Center Agent

When you're ready to start your work as a call center agent, you sign into the phone and set your status.

Your administrator can set up your phone so that when you sign into the phone, your status is set to Available automatically. In this case, you don't need to manually set the status.

Procedure

Step 1

Press AgtSgnIn.

Step 2

Check your status as a call center agent.

If the status is Available, the icon displays beside your phone number. Otherwise, proceed with the next steps to manually set the status.

Step 3

Press Agt status.

Step 4

Highlight the Available status.

Step 5

Press Select.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of the phone. After you sign out, you won't receive more call center calls.

If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.

Procedure

Press AgtSgnOut.

Change Your Status as a Call Center Agent

From time to time, you may need to take a brief break. To do that, change your status so that calls will not ring on your phone.

Procedure

Step 1

Press Agt status.

Step 2

Highlight the Unavailable status.

The Unavailable menu text box allows you to add the reason of your unavailability.

If you need, your administrator can hide the text box on the phone from the phone web interface.

Step 3

Press Select.

Step 4

Press Agt status.

Step 5

Highlight the Available status.

Step 6

Press Select.

Step 7

Highlight the Wrap-up status.

Step 8

Press Select.

Accept a Call Center Call

When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls. Before you answer a call, you see information about the call.

Procedure

Step 1

When you receive a call, you will see the call information page, press Back to exit and then press Answer to accept it.

Step 2

Press Call Info to see the call details.

Step 3

At the end of the call, press End call.

Hold an Agent Call

When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen.

Procedure

Step 1

Press Hold.

Step 2

When you are ready to return, select the held call and press Resume.

Set a Disposition Code While on a Call Center Call

You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a call. Disposition codes are quick labels that you apply to call records to describe a call. It is an easy way to label calls and keep track of customer contact history so that no details about the call are missed.

Before you begin

Your administrator enables your phone to add a disposition code.

Procedure

Step 1

Press Disp code.

Step 2

Press Ok.

Trace a Call

You can trace an active call and the last incoming call in any agent status.

Before you begin

Your administrator enables your phone to trace a call.

Procedure

From an active call or after a call, press Trace.

Escalate a Call to a Supervisor

When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.

Before you begin

Your administrator enables emergency escalation on your phone.

Procedure

Step 1

From an active call, press Emergency.

Step 2

In the Emergency Escalation window, click OK.

You can enter preferred emergency escalation number, or you can leave it empty if you do not have any supervisor preference. You will not see any emergency escalation number.

Executive Calls

If your administrator has configured you as an executive user with a pool of assistants, you and your assistants can share control of your calls as described below:

- When call filtering is enabled, your incoming calls go to your assistants according to the criteria configured by your administrator on the BroadWorks.

You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you.

When an assistant answers a call, you no longer see the call on your extension.

- You receive calls that your assistants transfer to you. If you do not answer a transferred call, the call returns to your assistants.

- You can join a call that is in progress with an assistant.

- You can transfer an ongoing call from an assistant to yourself.

- Join an Ongoing Call as an Executive

- Transfer an Ongoing Call to Yourself as an Executive

- Troubleshooting Executive Calls

Join an Ongoing Call as an Executive

Dial the service activation code provided by your administrator, or follow the procedure described below to join an ongoing call.

Before you begin

One of your assistants is engaged in a call on your behalf.

Procedure

Press the Bridge in softkey on your phone.

Transfer an Ongoing Call to Yourself as an Executive

Dial the service activation code provided by your administrator, or follow the procedure described below to transfer an ongoing call to yourself.

Before you begin

One of your assistants is engaged in a call on your behalf.

Procedure

Press Call retrieve on your phone.

Troubleshooting Executive Calls

Cannot Join or Transfer a Call

You can only transfer or join a call if there is only one ongoing call for you.

Executive Assistant Calls

If your administrator has added you to an executive's pool of assistants, and you have opted in to the pool, you share control of the executive's calls with the executive and other assistants in the pool, as described below:

- You can initiate calls on behalf of the executive.

- When call filtering is on, you receive the executives' incoming calls according to the criteria configured by your administrator. When an executive or another assistant answers a call, you no longer see the call on your extension.

- After you initiate or answer a call, you can transfer the call to the executive. If the executive does not answer a transferred call, the call may return to you.

- You can join a call that is in progress with an executive.

- You can transfer an ongoing call from an executive to yourself.

- Initiate a Call On Behalf of an Executive as an Assistant

- Transfer an Ongoing Call to an Executive as an Assistant

- Join or Transfer an Ongoing Call to Yourself as an Executive Assistant

- Troubleshooting Executive-Assistant Calls

Initiate a Call On Behalf of an Executive as an Assistant

Dial the service activation code provided by your administrator, or follow the procedure described below to initiate a call on behalf of an executive.

Before you begin

You are in an executive's pool of assistants.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

If your administrator has configured your extension to connect to the XSI BroadWorks server, the Assistant screen displays. In the screen, select Executive List.

If your administrator only enables the feature key synchronization (FKS) on your extension, the screen directly displays the executive list.

The screen shows a list of all executives associated with all the assistant extensions on the phone. It also shows the Opt-in/Opt-out status of the assistant for each executive.

Step 3

Select the executive on whose behalf you want to initiate a call.

If there are multiple assistant extensions on the phone, the extension with which the selected executive is associated appears at the top.

Step 4

Press Proxy call.

Step 5

Enter the number that you want to call.

Step 6

Press Call.

Step 7

(Optional) If your administrator has configured your extension to connect to the XSI BroadWorks server, you might receive an incoming call from a SIP proxy. In this case, press Answer to initiate the call to the target.

You can also press Decline to decline the call or press Ignore to silence the call.

Transfer an Ongoing Call to an Executive as an Assistant

Note

You can transfer an ongoing call to an executive if it is the only ongoing call for the executive. If assistants are currently engaged in other calls for the executive, you cannot transfer a call.

Dial the service activation code provided by your administrator, or follow the procedure described below to transfer an ongoing call to an executive.

Before you begin

You are engaged in a call on behalf of an executive.

Procedure

Press the Call push softkey to transfer the call.

You can also transfer the call by using the following method:

1. Press the Hold softkey.

2. Press the Call push softkey.

Join or Transfer an Ongoing Call to Yourself as an Executive Assistant

Before you begin

A call is in progress with an executive.

Procedure

Step 1

Dial the service activation code provided by your administrator, for initiating calls on behalf of executives, and follow the voice prompts.

Step 2

When you are prompted to enter the destination number, dial the appropriate service activation code provided by your administrator, for joining or transferring a call to yourself.

Troubleshooting Executive-Assistant Calls

Cannot Join or Transfer a Call

You can only transfer or join an executive's call if there is only one ongoing call for the executive.

Cannot Initiate Multiple Calls On Behalf of Executives

The number of calls that you can initiate in parallel on behalf of executives is limited by your administrator.

Mobile Devices and Your Desk Phone

If you have a mobile phone, you can connect the mobile device to your desk phone. This connection allows you to make and answer phone calls on either the mobile device or the desk phone.

Cisco IP Phone 8851 and 8861 support this feature.

Do not pair two or more Cisco IP Phone 8800 Series desk phones.

Note

When your mobile device is connected to the desk phone, the mobile device can't access or use the desk phone contacts. You can't move or copy the desk phone contacts to your mobile device.

- Phone Calls with Intelligent Proximity

Related Information

Bluetooth headsets

Phone Calls with Intelligent Proximity

When you use Bluetooth, you can pair your mobile device (phone or tablet) to your desk phone. After you pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line (your mobile phone number). You can place and receive calls on this mobile line from your desk phone. This ability to use the mobile line on your desk phone is called Intelligent Proximity.

- Pair a Mobile Device with Your Desk Phone

- Switch Connected Mobile Devices

- Delete a Mobile Device

- Search Your Mobile Contacts on Your Desk Phone

- View Your Paired Bluetooth Devices

- Intelligent Proximity for Mobile Phones

- Intelligent Proximity for Tablets

Pair a Mobile Device with Your Desk Phone

After you pair your mobile device to your desk phone, the phone connects to the mobile device when the device is in range. It disconnects from the mobile device when the device is out of range.

If you have both a Bluetooth headset and a mobile device connected, you cannot use the Bluetooth headset to answer the audio from the mobile device.

After the mobile device and phone are connected, you can save your mobile contacts and call history on your desk phone.

Before you begin

Make sure that your mobile device has Bluetooth turned on and that it is discoverable. Check the documentation included with your mobile device if you need help.

Procedure

Step 1

On your desk phone, press Applications .

Step 2

Select Bluetooth > Add Bluetooth device.

Step 3

Select the mobile device from the available devices list to pair.

Step 4

Verify the passkey on the mobile device.

Step 5

Verify the passkey on the desk phone.

Step 6

(Optional) Choose to make your mobile device contacts and call history available on your desk phone.

Related Concepts

The Cisco IP Phone 8800 Series

Related References

Bluetooth and Your Phone

Switch Connected Mobile Devices

If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth > Devices.

Step 3

Select a mobile device from the available devices list.

Delete a Mobile Device

You can delete a mobile device, so that it does not automatically connect using Bluetooth.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth.

Step 3

Select the mobile device in the available devices list.

Step 4

Select Delete.

Search Your Mobile Contacts on Your Desk Phone

You can search for contacts from your mobile device on your desk phone.

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select your mobile phone from the directory list.

Step 4

Press Option, then select Search.

Step 5

Enter the search criteria.

View Your Paired Bluetooth Devices

A paired mobile device displays in the list of paired devices. You'll see this device listed until you unpair it from the desk phone.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth > Devices.

Intelligent Proximity for Mobile Phones

You can share your mobile contacts and call history with the desk phone, and move calls between your mobile phone and desk phone. You can also view signal strength and battery level of the mobile device on the desk phone.

- Handle an Incoming Mobile Call

- Make a Mobile Call

- Move a Call Between the Desk Phone and a Mobile Device

- Adjust the Mobile Device Volume

- View Your Mobile Contacts on Your Desk Phone

- Save Contacts from Your Mobile Device on Your Desk Phone

- Delete Contacts in Your Mobile Device Contact List

- View Your Mobile Call History on Your Desk Phone

Handle an Incoming Mobile Call

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

When a call rings on your mobile phone, do one of these actions on your desk phone:

- Press Answer to answer the call.

- Press Decline to decline the call and send it to your voicemail.

Make a Mobile Call

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Step 1

Select a mobile line on your desk phone.

Step 2

Enter a phone number.

Step 3

Press Call.

Move a Call Between the Desk Phone and a Mobile Device

You can use your desk phone to move an active call to or from your mobile device.

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Press Move audio to move a call from your desk phone to your mobile device or in the opposite direction.

Adjust the Mobile Device Volume

Volume controls on your phone and mobile device are synchronized. Synchronization only occurs when there is an active call.

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Perform one of these options:

- Press Volume on your desk phone. Press the + to increase the volume or - to decrease the volume.

- Press the Volume button on your mobile device.

View Your Mobile Contacts on Your Desk Phone

Use your desk phone to view the contacts list on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone.

Before you begin

Before you can use your mobile device with your desk phone, use Bluetooth to pair the two phones. Select the option to share the mobile contacts.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select your mobile phone from the list.

Save Contacts from Your Mobile Device on Your Desk Phone

You can save the contact list from your mobile device to your desk phone. This mobile contact list remains on your desk phone, even if you disconnect or unpair your mobile device.

Before you begin

Your mobile phone is paired to your desk phone.

Your administrator has enabled either the BroadSoft personal directory or the your personal address book.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select your mobile phone.

Step 4

Highlight the contact that you want to add, press Option, then select Add contact.

The menu label shows the target directory to which you want to add the contact:

- If the menu Add personal address entry displays, you add the contact to the local personal address book.

- If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.

Your administrator can change the target directory.

Step 5

Press Save to add the contact.

Delete Contacts in Your Mobile Device Contact List

You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone remains intact.

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select your mobile phone from the directory list.

Step 4

Press Option, then select Delete all.

View Your Mobile Call History on Your Desk Phone

You can view on your desk phone the recent calls placed or received from your mobile phone.

Before you begin

Before you can see the mobile call history on your desk phone, use Bluetooth to pair the mobile phone with your desk phone. Select the option to share your mobile call history with your desk phone.

Procedure

On the desk phone, press New Call.

Intelligent Proximity for Tablets

If you have a tablet, you can use Bluetooth to pair the tablet to your desk phone. After pairing, audio from a phone app on the tablet can be played on the desk phone. You can't use as many calling features on your tablet as you can with a mobile phone.

The desk phone supports connections from Android and iOS tablets.

- Move the Audio from Your Tablet to Your Desk Phone

- Move the Audio from Your Desk Phone to Your Tablet

Move the Audio from Your Tablet to Your Desk Phone

Before you begin

Your tablet is paired to your desk phone and you receive a call on the tablet.

Procedure

Step 1

On the tablet, set the audio path to use Bluetooth.

Step 2

Use the headset, handset, or speakerphone to listen to the audio on the phone.

Move the Audio from Your Desk Phone to Your Tablet

Before you begin

Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone.

Procedure

Do one of the following actions:

- Hang up the handset.

- Press Release.

- Answer another call on the desk phone.

Chapter 3. Contacts

- Personal Address Book

- Search for a Contact in the All Directories Screen

- Corporate Directory

- Reverse Name Lookup for Incoming and Outgoing Calls

Personal Address Book

- Add a New Contact to Your Personal Address Book

- Add a New Contact to Your Personal Address Book with Phone Web Page

- Search for a Contact in Your Personal Address Book

- Call a Contact in Your Personal Address Book

- Edit a Contact in Your Personal Address Book

- Remove a Contact from Your Personal Address Book

Add a New Contact to Your Personal Address Book

Before you begin

Your administrator must enable the personal address book on the phone. Otherwise, the menu item Personal address book doesn't display.

You administrator has set the personal address book as the target directory that stores the new contacts.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

To add a contact in your personal address book.

1. Select Personal address book.

2. Press Add.

3. Enter a name and at least one phone number.

4. (Optional) Select a custom ringtone for the contact.

5. Press Save to add the contact.

Step 4

To add a contact from other directories to your personal address book.

1. Select the All directories, the BroadSoft directory, the LDAP directory, or the Bluetooth-paired device.

2. Search for a contact that you want to add.

3. Highlight the contact.

4. Press Option, and then select Add contact.

5. Enter a name and at least one phone number.

6. (Optional) Select a custom ringtone for the contact.

7. Press Save to add the contact.

Related Tasks

Search for a Contact in the All Directories Screen

Search for a Contact in Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Search Your Mobile Contacts on Your Desk Phone

Add a New Contact to Your Personal Address Book with Phone Web Page

Before you begin

Your administrator must enable the personal address book on the phone. Otherwise, the Personal address book menu doesn't display.

Procedure

Step 1

On the phone web page, select User Login > Personal Directory.

Step 2

Click Add to Personal Directory.

Step 3

Add name and related number or numbers. The number contains work number, mobile number, and home number.

Step 4

Click Submit All Changes.

Search for a Contact in Your Personal Address Book

Before you begin

You administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays. Otherwise, skip the step.

Step 3

Select Personal address book.

Step 4

Select Option > Search.

Step 5

Enter the address entry to search for. The matched contacts will display on the phone.

You can only search by name (case insensitive). Search by number is not supported.

Call a Contact in Your Personal Address Book

Before you begin

Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays. Otherwise, skip the step.

Step 3

Select Personal address book and search for an entry.

Step 4

Highlight the personal address book entry that you want to dial.

Step 5

Press Call.

Related Tasks

Search for a Contact in Your Personal Address Book

Edit a Contact in Your Personal Address Book

Before you begin

Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select Personal address book and search for an entry.

Step 4

Highlight the entry you want to change.

Step 5

Press Select .

Step 6

Modify the entry information.

Step 7

Press Save.

Related Tasks

Search for a Contact in Your Personal Address Book

Remove a Contact from Your Personal Address Book

Before you begin

Your administrator must enable the personal directory feature on the phone. Otherwise, the Personal address book menu doesn't display.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays. Otherwise, skip the step.

Step 3

Select Personal address book.

Step 4

Search for the contact that you want to remove.

Step 5

Highlight the address entry of the contact and press Option > Delete to delete the entry.

Related Tasks

Search for a Contact in Your Personal Address Book

Search for a Contact in the All Directories Screen

The All directories is the landing page of your contacts. Typically, it automatically retrieves the contacts from your personal address book and Bluetooth-paired phone.

If your target contact is not in the displayed directories, you can perform a manual search in the screen. The search scope covers the following directories (if enabled):

- Personal address book

- BroadSoft directory, including the following subdirectories:

- Enterprise

- Group

- Personal

- Enterprise Common

- Group Common

- LDAP directory

- Bluetooth-paired phone

The manual search operation tries to retrieve the contacts from the directories in the following order:

- Personal address book

- BroadSoft directory

- LDAP directory

- Bluetooth-paired phone

Note

Your administrator controls the directories that you can access. If the contact is in a disabled directory, the entry doesn't display in the search results.

From the search results, you can view the contact details, call the contact, or edit the number before making the call. If your administrator enables the personal directory on the phone, you can also add the contact to your personal directory.

Before you begin

Your administrator must enable the all directory search. Otherwise, the All directories screen doesn't display.

Procedure

Step 1

Press Contacts .

Step 2

Select the contact already displayed in the screen by using the Navigation cluster.

If you can't find the contact in the screen, proceed with the next step.

Step 3

Enter the name of the contact that you want to find.

The phone searches for first or last names that include your search string anywhere in the name.

If you search contacts without any keywords, the phone retrieves all contacts.

Step 4

Press Search.

The search results show both full and partial name matches.

By default, up to 50 records of the contacts display in the phone. Your administrator can set up the maximum number of the contacts.

Step 5

(Optional) To view a contact's details, highlight the contact in the search results, and press Details.

Step 6

(Optional) To add a contact to the target directory on the phone, follow these steps:

1. While viewing the contact details, press Option.

2. Select Add contact.

The menu label shows the target directory to which you want to add the contact:

- If the menu Add personal address entry displays, you add the contact to the local personal address book.

- If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.

Your administrator can change the target directory.

If you don't see the Add contact option, contact your administrator.

3. Enter the contact details and press Save.

Step 7

To call a contact, follow these steps:

1. Highlight a contact in the search results.

2. Press Details.

3. Highlight the work number that you want to dial.

4. Press Call.

Step 8

(Optional) To change the number to be dialed and then make a call to a contact, follow these steps:

1. Highlight a contact in the search results.

2. Press Details.

3. Highlight the work number that you want to change.

4. Press Edit call.

5. Edit the number as necessary.

6. Press Call.

Related Tasks

Search for a Contact in Your Personal Address Book

Search for a Contact in Your BroadSoft Directory

Search for a Contact in Your LDAP Directory

Search Your Mobile Contacts on Your Desk Phone

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

Your phone supports three types of corporate directories—Lightweight Directory Access Protocol (LDAP) Directory, Broadsoft Directory, and a Cisco XML Directory.

- Webex Directory

- Broadsoft Directory

- LDAP Directory

- XML Directory

Webex Directory

Webex directory helps you to look up for Webex contacts. Your administrator configures the Webex directory on your phone. You can search and view the Webex contacts, which makes it easier to give them a call. You can edit the display name of the Webex contact. When your administrator configures Webex contacts on a line key or as a programmable softkey, you see the directory name on the line key or as softkey on phone home screen, which makes it easier to access the directory search screen directly.

- Edit the Webex Directory Name

- Search for a Contact in Your Webex Directory

- Search for a Webex Contact in All Directory

Edit the Webex Directory Name

You can modify the display name of the Webex directory.

Before you begin

Your administrator configures support for Webex contacts.

Procedure

Step 1

Press Contacts .

Step 2

Highlight the Webex directory.

Step 3

Click Option.

Step 4

Select Edit settings.

Step 5

In the Webex directory settings screen, edit the name in the Directory name box. The name you enter displays as the Webex directory name under Directory list.

Step 6

Click Save.

Search for a Contact in Your Webex Directory

You can search contacts in the Webex directory by email or name.

Before you begin

Your administrator enables the Webex directory.

Procedure

Step 1

Press Contacts .

Step 2

In the Directory screen, select the Webex directory.

By default, the directory name is Webex directory.

Step 3

In the Search Webex directory screen, enter the search criteria which is either a name or an email.

Step 4

Click Search.

Note

You can also search a Webex contact from the All directory search screen by entering name or email. For more information, see Search for a Webex Contact in All Directory.

- The search operation sometime retrieves contacts with same name, work phone number, and mobile number. In such cases, Webex directory displays only one contact and considers the remaining contacts as duplicate.

For example:

- If a search retrieves A (Name: "abc", Work phone: "123456") and B (Name: "abc", Work phone is "123456"): Directory displays A only.

- If a search retrieves A (Name: "abc", Work phone: "123456", and Mobile phone: "8888"), B (Name: "abc", Work phone: "123456", and Mobile phone: "8888"): Directory displays A only.

- If the search retrieves A (Name: "abc", Work phone: "123456", and Mobile phone: "8888"), B (Name: "abc", Work phone: "123456", and Mobile phone: "2222"): Directory display both A and B.

Step 5

(Optional) Select a contact from the searched list and press Details. You see the details, such as name, work phone number, mobile phone number, email, and department.

Step 6

(Optional) Select a contact and make a call.

- If a contact has both work phone number and mobile phone number, the directory displays the work phone number as the call number. Work phone number has higher priority than the mobile phone number. From the details screen, if you select the name or the work phone number and make a call, the phone dials the work phone number. But, if you select the mobile number and make a call, the phone dials the mobile phone number.

- If a contact has only mobile number, the directory displays the mobile phone number as the call number.

- If a contact has no work phone number and mobile phone number, the directory displays only the name without a call number. You can't make a call from this contact.

Step 7

(Optional) Select a contact and press Edit call to access the New call screen. In this screen, you can modify the contact number to either work phone number or to mobile phone number, and then make a new call. If contact doesn't have a call number, Edit call doesn't work.

Note

While the phone searches for the contact, you can press Cancel and cancel the search operation before the phone fetches final result.

Webex directory search has the following conditions and error scenarios:

- You must enter minimum three characters in the Name/Email box. When you enter fewer than three characters, you see a message Invalid input. Enter at least 3 characters

- When you enter correct search criteria but the phone returns no value, you see a message: No match found

- If your administrator configures max display value more than 100, the query result displays only hundred contacts for a search in Webex directory. or All directory. When search result has count more than the allowed display record value, you see a message: Too many matches found.Refine your search

- During the search, if there’s network issue or Domain Name Server (DNS) response failed and you see a message: Directory access failed. Check the configuration and network settings, you must contact your administrator.

Search for a Webex Contact in All Directory

You can search Webex contacts from the All directory screen.

Note

Even if your administrator configures max display value more than 100, the query result displays only hundred contacts for a search in All directory. When search result has count more than the allowed display record value, you see a message: Too many matches found.Refine your search

Before you begin

- Your administrator enables the Webex directory.

- Your administrator enables All directory search.

Procedure

Step 1

Press Contacts .

Step 2

In the Directory screen, select All directories.

Step 3

In the Search all directories screen, enter the search criteria for Webex contact. You can enter a name or an email address.

All directory search supports one character as the search input and you can enter only name of the contact. But to search Webex contacts, you must enter minimum three characters and you can search by entering name or an email. Hence, when you enter fewer than three characters in this search, phone doesn't retrieve Webex contacts.

Step 4

Click Search.

The search operation sometime retrieves contacts with same name and work phone number. In such cases, All directory list shows only one contact with the highest priority and ignores the remaining contacts as duplicate. Search operation tries to retrieve the contacts from the directories in the following order and Personal address book has the highest priority.

- Personal address book (PAB)

- Webex directory

- BroadSoft directory

- LDAP directory

- Bluetooth

Step 5

(Optional) Select a contact from the searched list and press Details. You see the details, such as name, work phone number, mobile phone number, email, and department in the Search result details screen.

In the Search result details screen, you can add the Webex contact to the Personal address book. To add, select the name and select Option > Add contact > Select and save the details in the Add Personal address entry screen. You can access the Personal address book screen and search for the added Webex contact, the result shows that the contact is added to PAB. If you search the added contact in the BroadSoft directory, the search retrieves the added Webex contact.

We recommend to choose either Webex or XSI Server to search contacts, as you can’t search Webex contacts and XSI server contatcs at the same time.

Broadsoft Directory

You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI).

- Search for a Contact in Your BroadSoft Directory

- Edit Your Contact Type in Your BroadSoft Directory

- Manage Your Contacts in the BroadSoft Personal Directory

- Edit Your BroadSoft Directory Name

- Edit the Server Name of Your BroadSoft Directory

- Edit Credentials of Your BroadSoft Directory

Search for a Contact in Your BroadSoft Directory

Before you begin

- Your administrator enables the BroadSoft XSI services.

- Your administrator enables the BroadSoft directories and sets up the directories properly.

- Your administrator enables the Browse Mode for the directories.

When this mode is enabled, a preload operation will start automatically to retrieve all the contacts from the directory.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select a BroadSoft directory. The default names are:

- Enterprise

- Group

- Personal

- Enterprise Common

- Group Common

Note

When your administrator disables the directory individual mode, the phone only displays BroadSoft directory.

After you enter the directory, wait until the preload operation is complete. You can press Cancel to stop the preload operation.

Step 4

Press Option, then select Search.

If your administrator disables the directory browse mode, you can find the Search softkey displayed on the phone instead.

Step 5

Select a search criteria.

- In BroadSoft Enterprise or Group directory, search a contact by Last Name, First Name, User ID, Number, Extension, Mobile phone, Department, or Email address.

- In BroadSoft Enterprise Common, Group Common, or Personal directory, search a contact by Name or Number.

Step 6

Enter your search criteria, and press Search.

Edit Your Contact Type in Your BroadSoft Directory

Before you begin

Your administrator disables the directory individual mode for the BroadSoft XSI service.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Highlight the BroadSoft directory.

Step 4

Press Option.

Step 5

Select Edit settings.

Step 6

Select the Type field.

You can select Enterprise, Group, Personal, Enterprise Common, or Group Common as your BroadSoft Directory contact type.

Step 7

Press Save to apply the change.

Manage Your Contacts in the BroadSoft Personal Directory

You can add, edit, or delete contacts in the BroadSoft Personal directory.

Before you begin

- Your phone connects to the BroadSoft XSI service.

- Your administrator enables the BroadSoft Personal directory.

- Your administrator sets the BroadSoft Personal directory as the target directory to store new contacts.

- Your administrator enables the directory browse mode.

When this mode is enabled, a preload operation will start automatically to retrieve all the contacts from the directory.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

To add a contact in the BroadSoft Personal directory, do the following:

1. Select the BroadSoft Personal directory. The default name is Personal.

Note

If your administrator disables the directory individual mode, the phone displays the menu item BroadSoft directory instead, select it.

2. Wait for the preload operation to be completed or press Cancel to stop the preload operation.

If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search.

3. Press Option, and then select Add.

4. Enter details of the contact.

5. Press Save.

Step 4

To add a contact from other directories (if enabled) to the BroadSoft Personal directory:

1. Select the All directories, the BroadSoft directory, the LDAP directory, the personal address book, or the Bluetooth-paired device.

2. Search for a contact that you want to add.

3. Highlight the contact.

4. Press Option, and then select Add contact.

5. Enter details of the contact.

6. Press Save .

Step 5

To edit a contact in the BroadSoft Personal directory, do the following:

1. Select the BroadSoft Personal directory. The default name is Personal.

Note

If your administrator disables the directory individual mode, the phone displays the menu item BroadSoft directory instead, select it.

2. Wait for the preload operation to be completed or press Cancel to stop the preload operation.

If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search.

3. Highlight the contact that you want to edit.

4. Press Option, and then select Edit.

You can also press the Select button of the Navigation cluster to edit the contact.

5. Edit details of the contact.

6. Press Save.

Step 6

To delete a contact from the BroadSoft Personal directory, do the following:

1. Select the BroadSoft Personal directory. The default name is Personal.

Note

If your administrator disables the directory individual mode, the phone displays the menu item BroadSoft directory instead, select it.

2. Wait for the preload operation to be completed or press Cancel to stop the preload operation.

If your administrator disables the directory browse mode, the menu Search personal directory displays instead. Enter your search criteria, and press Search.

3. Highlight the contact that you want to delete.

4. Press Option, and then select Delete.

Edit Your BroadSoft Directory Name

When your administrator disables the directory individual mode, the phone only displays BroadSoft directory.
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:

- Enterprise

- Group

- Personal

- Enterprise Common

- Group Common

Note

Only the directory that is enabled by your administrator can display in the Directories screen.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Do one of the following actions:

- Highlight the BroadSoft directory.

- Highlight one of the configured directories.

Step 4

Press Option.

Step 5

Select Edit Settings.

Step 6

Edit the Directory Name field.

Step 7

Press Save to apply the change.

Edit the Server Name of Your BroadSoft Directory

When your administrator disables the directory individual mode, the phone only displays BroadSoft directory.
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:

- Enterprise

- Group

- Personal

- Enterprise Common

- Group Common

Note

Only the directory that is enabled by your administrator can display in the Directories screen.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Do one of the following actions:

- Highlight the BroadSoft directory.

- Highlight one of the configured directories.

Step 4

Press Option.

Step 5

Select Edit Settings.

Step 6

Edit the Host Server field.

Step 7

Press Save to apply the change.

Edit Credentials of Your BroadSoft Directory

When your administrator disables the directory individual mode, the phone only displays BroadSoft directory.
When your administrator enables the directory individual mode, the phone displays all enabled directories with default or customized names. The default names are:

- Enterprise

- Group

- Personal

- Enterprise Common

- Group Common

Note

Only the directory that is enabled by your administrator can display in the Directories screen.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Do one of the following actions:

- Highlight the BroadSoft directory.

- Highlight one of the configured directories.

Step 4

Press Option.

Step 5

Select Edit Settings.

Step 6

(Optional) Set the Authentication type to Login credentials or SIP credentials.

Step 7

Enter the user credentials based on the authentication type.

- Login credentials: edit the User ID and Password fields.

- SIP credentials: edit the SIP auth ID and SIP password fields.

Step 8

Press Save to apply the change.

LDAP Directory

The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.

To access the LDAP directory on the phone, enter your user credentials at least once. Your administrator can set up your user credentials on the phone administration web page. Once you successfully access the LDAP directory, the phone saves the user credentials. Next time, you can skip the user login procedure. The phone can save the user credentials for the host users or guest users. These users normally sign in to the phone through the Flexible Seating or the Extension Mobility feature.

- Edit Credentials of Your LDAP Directory

- Search for a Contact in Your LDAP Directory

- Call a Contact in Your LDAP Directory

- Edit a Contact Number in Your LDAP Directory

Edit Credentials of Your LDAP Directory

When you access the LDAP directory on the phone, you might be prompted to enter your user credentials. You can edit the credentials in advance to bypass the sign-in procedure. You can also change the LDAP account by editing the user credentials.

The phone saves the credentials for different types of users. For example, the users who sign into the phone with the Flexible Seating or Extension Mobility feature. After you switch a user on the phone, the phone retains the user's credentials. Therefore, you can still access the LDAP directory without the need to sign in.

Before you begin

Your administrator enables the LDAP directory.

Procedure

Step 1

Press Contacts .

Step 2

(Optional) Press Category.

If your administrator disables the directory browse mode, the softkey doesn't display on the phone.

Step 3

Highlight the LDAP directory.

By default, the directory name is "Corporate directory (LDAP)".

Step 4

Press Option, then select Edit settings.

Step 5

Enter the user credentials.

The displayed fields are different according to the authentication method selected by your administrator:

- If the authentication method is "Simple", the phone prompts the Client DN and Password credentials.

- If the authentication method is "DIGEST-MD5", the phone prompts Username and Password credentials.

Step 6

Press Save to save the credentials.

Search for a Contact in Your LDAP Directory

Before you begin

Your administrator enables the LDAP directory.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select the LDAP directory.

By default, the directory name is "Corporate directory (LDAP)".

Step 4

(Optional) If prompted, sign in with your user credentials.

The phone prompts one of the following credentials to access the LDAP directory:

- Client DN and Password

- Username and Password

For more information, contact your administrator.

If the local cache on the phone contains the user credentials, you skip the user sign-in procedure automatically.

When you enter the directory, the phone might start to retrieve all the contacts from the directory.

Step 5

(Optional) Press Cancel to stop the auto loading.

Step 6

Press Option, and then select one of the following methods:

- Simple search: You can search by last name and first name of a contact.

- Advanced search: You can search by last name, first name, and telephone number of a contact.

Step 7

Enter your search criteria, and then press Search.

Related Tasks

Call a Contact in Your LDAP Directory

Edit a Contact Number in Your LDAP Directory

Call a Contact in Your LDAP Directory

Before you begin

Your administrator enables the LDAP directory.

Procedure

Step 1

Search for a contact in the LDAP directory, see Search for a Contact in Your LDAP Directory.

After the search is completed, the matched contacts display in the form of entries in the search result list.

Step 2

In the Company directory (LDAP) result list screen, use the outer ring of the navigation cluster to highlight an entry.

Typically, the phone displays an entry together with a contact number. However, if an entry doesn't have any contact number, the contact number field is empty.

Step 3

Press Call.

Note

Your phone selects the first available contact number of the entry to dial out. If an entry contains multiple contact numbers and you want to call the other contact numbers, proceed with the next steps. Otherwise, skip the remaining steps.

Step 4

Press Details to view more information of the highlighted entry.

Step 5

In the Company directory (LDAP) address entry screen, use the outer ring of the navigation cluster to scroll through the details.

You can find that certain attributes display multiple times in the entry details, and each attribute contains a contact number.

Step 6

Highlight a contact number that is available to dial out, and press Call.

The Call softkey displays only for the contact numbers that are available to dial out.

Edit a Contact Number in Your LDAP Directory

Before you make a call, you can edit the contact number based on an existing number that you select.

Before you begin

Your administrator enables the LDAP directory.

Procedure

Step 1

Search for a contact in the LDAP directory, see Search for a Contact in Your LDAP Directory.

After the search is completed, the matched contacts display in the form of entries in the search result list.

Step 2

In the Company directory (LDAP) result list screen, use the outer ring of the navigation cluster to highlight an entry.

Typically, the phone displays an entry together with a contact number. However, if an entry doesn't have any contact number, the contact number field is empty. In this scenario, you can't edit the contact number of the entry.

Step 3

Press Edit call.

Note

If an entry contains multiple contact numbers (separated by comma) and you want to edit one of the contact numbers, perform Step 4 to Step 6. Otherwise, skip the steps.

Step 4

Press Details to view more information of the highlighted entry.

Step 5

In the Company directory (LDAP) address entry screen, use the outer ring of the navigation cluster to scroll through the details.

You can find that certain attributes display multiple times in the entry details, and each attribute contains a contact number.

Step 6

Highlight a contact number, and press Edit call.

The Edit call softkey displays only for the contact numbers that are available to edit.

Step 7

Edit the number as necessary.

Step 8

Press Call.

XML Directory

Your phone can retrieve the contacts from the XML directory service or application after your administrator configures the XML directory in your phone. In this way, you can view and call the contacts in your XML directory. Typically, your phone can display up to 200 contacts (or entries) in your XML directory.

- Call a Contact in Your XML Directory

- Edit a Contact Number in Your XML Directory

Call a Contact in Your XML Directory

Before you begin

Your administrator has configured the XML directory.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select the XML directory.

By default, the directory name is "Corporate directory (XML)".

Step 4

In the Directories screen, use the outer ring of the navigation cluster to highlight an entry.

The phone displays an entry together with one or more contact numbers.

Step 5

Press Call.

Note

For the entry that contains multiple contact numbers, your phone always selects the first contact number to dial out. If you want to call the other contact numbers of the entry, proceed with the next steps. Otherwise, skip the remaining steps.

Step 6

Press the Select button of the Navigation Cluster to view details of the highlighted entry.

Step 7

In the Corporate directory (XML) address entry screen, use the outer ring of the navigation cluster to scroll through the details.

An entry can contain up to 5 contact numbers.

Step 8

Highlight a contact number, and press Call.

Edit a Contact Number in Your XML Directory

Before you make a call, you can edit the contact number based on an existing number that you select.

Before you begin

Your administrator has configured the XML directory.

Procedure

Step 1

Press Contacts .

Step 2

Press Category, if it displays on the phone. Otherwise, skip the step.

Step 3

Select the XML directory.

By default, the directory name is "Corporate directory (XML)".

Step 4

In the Directories screen, use the outer ring of the navigation cluster to highlight an entry.

The phone displays an entry together with one or more contact numbers.

Step 5

Do one of the following actions:

- If the entry contains only one contact number:

1. Press Edit call.

2. Edit the number as necessary.

3. Press Call.

- If the entry contains multiple contact numbers (separated by comma) and you want to edit one of the contact numbers:

1. Press the Select button of the Navigation Cluster to view details of the highlighted entry.

2. In the Corporate directory (XML) address entry screen, use the outer ring of the navigation cluster to highlight a contact number.

An entry can contain up to 5 contact numbers.

3. Press Edit call.

4. Edit the number as necessary.

5. Press Call.

Reverse Name Lookup for Incoming and Outgoing Calls

Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred call. The reverse name lookup acts when the phone cannot find a name using the service provider directory, Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory configuration.

The reverse name lookup searches the phone's external directories. When a search succeeds, the name is placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup searches for a name to match the first call number. When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call.

Reverse name lookup is enabled by default.

Reverse name lookup searches the directories in the following order:

1. Phone contacts

2. Call History

3. LDAP Directory

4. XML Directory

Chapter 4. Recent Calls

- Recent calls list

- View your Recent Calls

- View Webex Call Logs Duration

- Spam Indication for Webex Calls

- View Calls Logs from Server

- Return a recent call

- Clear the recent calls list

- Create a Contact from a Recents Record

- Delete a call record

- Delete All Call Records

Recent calls list

Use the Recents list to see the 180 most recent individual calls and call groups.

If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

If you have missed calls, the phone shows the number of missed calls for the line on the main screen (up to 99 missed calls). To clear the number from the line, you view your Recents list.

The missed calls number that displays on the main screen may differ from the actual number of calls in the missed calls list. Some missed calls may have been removed from the list by the phone because you have more than 180 entries in the Recents list.

When STIR/SHAKEN support is implemented on the server, the phone displays an extra icon next to the caller ID based on the caller's STIR/SHAKEN verification result. Based on the verification result, the phone displays three types of icons. For more information on the icons, see View your Recent Calls.

View your Recent Calls

Check to see who's called you recently.

Note

Each line has missed call badging. You can view the number of missed calls per line on the phone screen. The maximum missed call badge is 99. When you view either the All calls or Missed calls list on the phone screen for a particular line, the missed call badge for the selected line gets cleared.

The missed call badge and the actual number of missed calls may be different due to a display limit of 180 calls for the Recents list. This limit consists of outgoing calls, missed calls, and incoming calls. Also, there can be some old missed calls that get added to the count for the missed call badge. This can get overwritten in the Recents list.

Procedure

Step 1

Press Applications .

Step 2

Do one of these actions:

- Desk phones: Select a line to view and press Applications .

- Conference phones: Press Settings.

Step 3

Select Recents to access the Recents screen.

You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.

When you press the Recents softkey, it directly goes to the All calls screen automatically.

Step 4

In the Recents screen, choose to view all recent calls, or to view a certain kind of recent calls from the following calls list.

- All calls

- Missed calls

- Received calls

- Placed calls

- Display recents from

To know more on how to view call logs using the Display recents from option, see View Calls Logs from Server.

Your administrator configures the Option, Call, Edit call, Filter, and Back softkeys in this screen for All, Placed, Received, and Missed calls list. When configured, you can see those softkeys when you access any of the menus in the above calls list. The softkeys can also appear as one of the Option menus of calls list based on the configuration.

Your administrator enables support to log Webex calls. In the All calls screen, if the call is represented by a phone number, you can see Call and Edit call softkeys. If the call is not represented by a phone number, the phone doesn't show both the softkeys.

Each menu in the above calls list contains Option softkey with the following menus.

- Filter－Allows to access Recents screen, when pressed.

Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

- Edit call－Enables to edit any call entry details, when pressed.

Availability of this menu depends on your adminsitrator's softkey configuration on the phone web interface.

- Delete entry－Deletes any selected entry, when pressed.

- Delete list－Deletes all the entries in the selected menu, when pressed.

- Sort by name－Sort according to caller names when selected.

- Add contact－Adds a new contact to the directory.

When your administrator enables support to log Webex calls, and in the All calls screen, if the call is represented by a phone number, you can see Add contact option. If the call is not represented by a phone number, the option menu doesn't contain the Add contact option.

Note

- An extra icon next to the caller id is displayed on the phone with a color screen indicating a validated caller.

When the icon appears in red color, it indicates a missed call.

Note

Cisco IP Phone 8811 has grayscale screen therefore doesn't support color icons.

When you go to the call details of any call, you can view if the call is a missed call or an answered call.

- An extra icon next to the caller id is displayed on the phone indicating an illegitimate caller.

When the icon appears in red color, it indicates a missed call.

- An extra icon next to the caller id is displayed on the phone indicating an unverified call.

When the icon appears in red color, it indicates a missed call.

View Webex Call Logs Duration

You can view duration of a received and placed Webex call.

Before you begin

- The phone is onboarded to the Webex cloud server.

- Your administrator adds the Display recents from menu on your phone.

- When your administrator enables support to show logs from Webex calls, the Webex option is available in the Display recents from menu.

Procedure

Step 1

Press Applications .

Step 2

Select Recents to access the Recents screen.

You can also press Recents softkey on the phone home screen. You only see this softkey when your administrator configures it on the phone web interface.

When you press the Recents softkey, it directly goes to the All calls screen automatically.

Step 3

In the All calls screen, select a call log.

When you select a placed call or a received call, you can see the call duration in the Duration field. For a missed call, the call duration information is not available.

Spam Indication for Webex Calls

If your phone is registered to Webex server, the phone displays the following icons as verification in call sessions, local call logs, and Webex call logs.

- An extra icon next to the caller id is displayed on the phone with a color screen indicating a validated caller.

When the icon appears in red color, it indicates a missed call.

When you go to the call details of any call, you can view if the call is a missed call or an answered call.

- An extra icon next to the caller id is displayed on the phone indicating an illegitimate caller.

When the icon appears in red color, it indicates a missed call.

- An extra icon next to the caller id is displayed on the phone indicating an unverified call.

When the icon appears in red color, it indicates a missed call.

View Calls Logs from Server

You can view a separate list for the BroadWorks XSI server call logs, for the local call logs, and for the logs from Webex cloud server depending on your selection.

The phone does a reverse name lookup against local personal directory when the user navigates the BroadWorks call log on the phone.

Before you begin

Your administrator adds the Display recents from menu on your phone.

When your administrator enables support to show logs from Webex calls, the Webex option is available in the Display recents from menu.

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Select Recents.

Step 4

Select Display recents from and choose one of the options.

- XSI Server: Displays call logs stored on and transferred from the server.

- Phone: Displays call logs stored on the phone.

- Webex: Displays call logs stored in the Webex cloud server.

Step 5

Click Set.

You can view all calls, missed calls, received calls, and placed calls list.

Return a recent call

Procedure

Step 1

Do one of the following actions:

- Desk phones—Press Applications .

- Conference phones—Press Settings.

Step 2

Press Recents.

If there is a missed call on a line, you can use the Missed softkey on the phone's home screen to access the Missed calls list.

Step 3

Select the call record that you want to dial.

Step 4

(Optional) Press Edit call to edit the call record.

Step 5

Press the required line button or press Call to place the call.

Clear the recent calls list

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Do one of the following actions:

- Desk phones—Press Applications .

- Conference phones—Press Settings.

Step 4

Select Recents.

Step 5

Select a list that you want to delete.

- All Calls

- Missed Calls

- Received Calls

- Placed Calls

- Display recents from

Step 6

Press Option and select Delete all.

Step 7

Press OK.

Create a Contact from a Recents Record

Procedure

Step 1

Select a line to view.

Step 2

Press Applications .

Step 3

Select Recents.

Step 4

Select a list item.

- All Calls

- Missed Calls

- Received Calls

- Placed Calls

- Display recents from
To view calls in the Display recents from option, see View Calls Logs from Server.

Step 5

Highlight the individual record that you want to add.

Step 6

Press Option.

Step 7

Press Add contact.

The menu label shows the target directory to which you want to add the contact:

- If the menu Add personal address entry displays, you add the contact to the local personal address book.

- If the menu Add BroadSoft personal contact displays, you add the contact to the BroadSoft Personal directory.

Your administrator can change the target directory.

Step 8

Press Save to add the contact.

Delete a call record

Procedure

Step 1

Press Applications .

Step 2

Do one of the following actions:

- Desk phones—Press Applications .

- Conference phones—Press Settings.

Step 3

Select Recents.

Step 4

Choose to view all recent calls, or to view a certain kind of recent call.

- All Calls

- Missed Calls

- Received Calls

- Placed Calls

- Display recents from

Step 5

Highlight the individual record or call group that you want to delete.

Step 6

Press Option.

Step 7

Select Delete entry.

Step 8

Press OK.

Note

For more information, refer to 6800, 7800, 8800, 7832, and 8832 Multiplatform Phones User Guides.

Delete All Call Records

You can delete all call history records on your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Recents.

Step 3

Select All calls.

Step 4

Press Option and select Delete all.

Step 5

Press OK.

Chapter 5. Voicemail

- Your Personal Voicemail Account

- Find out if you have new voicemail messages Your Personal

- Access Your Personal your voicemail

- Access Your Personal Audio Voicemail

- Phone Behavior with Voicemail Setting

- Phone Behavior with Voicemail and Missed Call Configuration Setting

- Voice Messages States of Monitored Voicemail Accounts

Your Personal Voicemail Account

You can access your personal voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system.

The Messages button on your phone acts as a speed dial into the voicemail system.

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Your administrator can give you the voicemail system phone number.

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.

- Set up Voicemail on Your Phone

Set up Voicemail on Your Phone

If your administrator has not set up your personal voicemail phone number on your phone, you can set it up yourself.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences.

Step 3

Enter your personal voicemail phone number in Voice mail.

Step 4

Press Set.

Find out if you have new voicemail messages Your Personal

To find out if you have new voicemail messages, look for one of these signs:

- The light strip on your handset is solid red.

- The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

- An exclamation mark (!) indicates urgent voicemail messages.

Cisco IP Phone 6800 Series, 7800 Series, and 8800 Series: You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Cisco IP Conference Phone 7832 and 8832: You will hear a stutter tone played from the speakerphone when you use the phone line. You only hear it when the line has a voice message.

Access Your Personal your voicemail

Procedure

Step 1

Press Messages .

Step 2

Do one of the following actions:

- 6800: Press Messages or Messages.

- 7800 and 8800: Press Messages .

- 7832 and 8832: Press Messages.

Step 3

Follow the voice prompts.

Note

For details on voicemail features and PIN rules, see Set up and manage your voicemail.

Access Your Personal Audio Voicemail

Depending upon how your administrator has set up your phone, you can retrieve your personal voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.

Procedure

Step 1

In the screen, press the Audio softkey.

Step 2

When prompted, enter your voicemail credentials.

Phone Behavior with Voicemail Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail.

Starting State

Event

LED Status After Event

LED Turn Off Criteria

No Voicemail, No Missed Call

There is no active call and a call is missed or a call is on hold and the call is missed.

LED Off

-

No Voicemail, No Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

Voicemail

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User calls the voicemail to retrieve a message.

Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

No Voicemail, No Missed Call

No event

LED Off

-

Phone Behavior with Voicemail and Missed Call Configuration Setting

This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail, Missed Call.

Starting State

Event

LED Status After Event

LED Turn Off Criteria

No Voicemail, No Missed Call

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User interacts with the phone.

No Voicemail, No Missed Call

Voicemail comes in

LED On

User calls the voicemail to retrieve a message.

Voicemail

There is no active call and a call is missed or a call is on hold and the call is missed.

LED On

User interacts with the phone and calls the voicemail to retrieve a message.

Missed Call

Voicemail comes in

LED On

User interacts with the phone and calls the voicemail to retrieve a message.

No Voicemail, No Missed Call

No event

LED Off

-

Voice Messages States of Monitored Voicemail Accounts

You can see the voicemail messages state of a voicemail account of a user or group on a line key or on an expansion module button.

The scope of the monitored voicemail account:

- an extension-associated voicemail account that is configured on the phone

- a voicemail account that is different from any extension-associated voicemail account

To check if your SIP proxy provides the support, contact your administrator.

A monitored voicemail account displays one of these icons beside the line key or expansion module button:

- : There are no voicemail messages for the monitored account.

- : There are new voicemail messages. The number of messages displays adjacent to the name of the monitored account. For example, (4) VM 3300 shows there are four voicemail messages for the monitored account VM 3300.

- : The new voicemail messages contain at least one urgent message.

- : The line failed to register to the voicemail server.

The line button LED also changes color to indicate the state of the monitored line. The default LED color and pattern for the states are:

- No message: solid green

- New messages: solid red

- Urgent messages: solid red

- Registration Failed: solid amber

To customize the LED behaviour, contact your administrator.

- Access Monitored Voicemail Account Messages

Access Monitored Voicemail Account Messages

Before you begin

- Your administrator must configure either a line key on the phone or an expansion module button to monitor a voicemail account.

- Your administrator must assign speed dial to the configured key.

- There are new messages for the monitored voicemail account.

Procedure

Step 1

Press the line key on the phone or the expansion module button.

You may be prompted to enter the monitored voicemail account ID and PIN.

Step 2

Follow the voice prompts.

Chapter 6. Settings

- Phone Settings Overview

- Change the Ringtone

- Assign a Ring Tone with the Phone Web Page

- Control Ringer Volume

- Forward Calls from Your Phone

- Enable Call Forwarding with the Phone Web Page

- Turn on Do Not Disturb for a Specific Line

- Turn on DND from the Phone Web Page

- Enable Call Waiting

- Enable Call Waiting from the Phone Web Page

- Block an Anonymous Call

- Enable Anonymous Call Blocking from the Phone Web Page

- Block Caller ID

- Secure a Call

- Enable Dial Assistance

- Add Multiple Locations for a BroadWorks XSI User

- Set Up an Auto Answer Page

- Set Up Voicemail

- HTTP Proxy Settings

- VPN Connection Settings

- Change the Time Format

- Change the Date Format

- Change the Screen Saver

- Change Wallpaper from the Phone Page

- Configure the Screen Saver with the Phone Web Interface

- Add a Logo as a Phone Background

- Change Wallpaper from the Phone Page

- Download Wallpaper

- Adjust the Phone Screen Brightness

- Adjust the Backlight Duration

- Adjust Backlight Timer from the Phone Web Interface

- Change the Display Mode

- Specify an Audio Device for a Call

- Reboot Your Phone

- Set Language

- Set Password

- Set Password from Phone Web Page

- Set up the Profile Account

- Executive Settings

- Executive Assistant Settings

- Wi-Fi Settings

- Accessibility with Voice Feedback

- Enable or Disable Voice Feedback

- Adjust Voice Speed

- Adjust Voice Volume

- Enable or Disable Noise Removal from Your Phone

- Enable or Disable Noise Removal with the Phone Web Page

- Sign In to the Desk (Hot Desking)

- Reboot Your Phone

Phone Settings Overview

Your administrator can configure the phone to make the setting menus available on the phone screen or on the phone web interface. If you can't find a specific menu, contact your administrator.

Change the Ringtone

You can set a ringtone for an incoming call.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Ringtone > Ext (n) - Ring tone, where n= extension number.

Step 3

Scroll through the list of ringtones and press Play to hear a sample.

Step 4

Press Select and then Set to save a selection.

Assign a Ring Tone with the Phone Web Page

Procedure

Step 1

On the phone web page, select User Login > Voice > Ext(n), where (n) is the number of an extension.

Step 2

In Call Feature Settings area, choose a ringtone from the Default Ring drop-down list.

If you don't want to specify a ringtone for the phone line, choose No ring. Your phone doesn't ring when receiving an incoming call.

Step 3

Click Submit All Changes.

Control Ringer Volume

You can control the ringer volume of an incoming call on the phone, or from the phone administration web page.

If your administrator restricts your ability to control the ringer volume, you can't perform this task from either the phone volume key or from the phone administration web page.

Before you begin

Your administrator must allow you to control the ringer volume.

Procedure

To control the ringer volume do one of the following.

- On the phone, press the Volume or button to reduce or to increase the volume.

Note

When your administrator restricts your ability to control the ringer volume, a message appears indicating that you have no permission to change the ringer volume.

- On the phone administration web page, access the User Login > Advanced and then select Voice > User > Audio Volume. Enter a value for the Ringer Volume parameter and click Submit All Changes.
The valid value for the Ringer Volume parameter ranges from 0 to 15.

Note

When your administrator restricts your ability to control the ringer volume, the Ringer Volume parameter doesn't appear under the Audio Volume section.

Forward Calls from Your Phone

You can set up your phone to forward incoming calls after navigating to the Call forward settings screen.

There are two other methods to set up the call forward services. To set up the call forward services by a specific softkey, see Forward Calls. To set up the call forward services from the phone web page, see Forward Calls with the Phone Web Page.

Before you begin

Your administrator must enable the call forward services.

Your administrator disables the feature activation code synchronization for call forward. If enabled, the screen Call forward settings changes to be ready-only, however you can still change the setting for the Call Forward All service by pressing Forward or Forward all on the main screen. For more information, see Activate Call Forward All with Feature Activation Code Synchronization.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences > Call forwarding to access the Call forward settings screen.

Step 3

Select a call forward service.

- Forward all—Determines whether to forward all incoming calls to a target phone number.

- Forward busy—Determines whether to forward an incoming call to a target phone number when the line is busy.

- Forward no answer—Determines whether to forward an incoming call to a target phone number when the call isn't answered.

Step 4

Enable the call forward service by pressing Select button of the Navigation cluster.

Step 5

Assign a target phone number for the call forward service.

- Forward all number—Specifies the target phone number to which you want to forward all incoming calls.

- Forward busy number—Specifies the target phone number to which you want to forward the incoming call when the line is busy.

- Fwd no answer number—Specifies the target phone number to which you want to forward the coming call when the call isn't answered.

- Fwd no answer delay—Assigns a response delay time for the no answer scenario.

Note

- If your administrator disables the feature key synchronization (FKS) and XSI sync for call forward on your phone, you can enter the value as number of seconds after which call needs to be forwarded.

- If your administrator enables FKS or XSI sync for call forward on your phone, you can enter the value as number of rings after which call needs to be forwarded.

The call forward settings on the phone take effect only when FKS and XSI are disabled. For more information, consult your administrator.

Step 6

(Optional) Assign a target phone number by using the Contacts softkey.

1. In the Call forward settings screen, select any of the call forward service.

2. Select Forward all number, Forward busy number, or Fwd no answer number based on the call forward service that you selected, then press the Contacts softkey.

3. Search for a contact. For more information, see Search for a Contact in the All Directories Screen.

4. Press Call to assign the target phone number.

You can find that the target phone number displays next to the call forward service.

Step 7

Press Set to apply the settings.

Step 8

Verify if the setting takes effect by looking for the call forward icon. The icon displays with a target number on the top left or middle of the phone screen.

After you enable any of the call forward services, the Forward or Forward all softkey changes to the Clr fwd or Clf fwd all respectively. You can press the softkey to disable the call forward service or services, while the target phone number still remains.

Clf fwd all disables only the Call Forward All service, Clf fwd disables all call forward services.

If the call forward settings on the phone don't take effect, consult your administrator.

Enable Call Forwarding with the Phone Web Page

Perform the following task if you want to enable the call forward settings from the phone web page.

Procedure

Step 1

On the phone web page, click User Login > advanced > Voice > User.

Step 2

Under Call Forward, choose Yes for CFWD Setting.

Step 3

Click Submit All Changes.

Turn on Do Not Disturb for a Specific Line

Set do not disturb (DND) to silence your phone and suppress incoming call notifications when you need to avoid distractions. You can suppress all incoming call notifications or you can suppress a specific caller notification.

Procedure

Step 1

Select a phone line using the Navigation cluster.

Step 2

Press Applications .

Step 3

Select User preferences > Call preferences > Do not disturb.

Note

If the Do not disturb menu doesn't display on the screen, contact your administrator.

Step 4

Select On to turn on DND or select Off to turn off DND.

Step 5

Press Set to save the setting.

Turn on DND from the Phone Web Page

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

Under Supplementary Services, set DND Settings to Yes.

You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS).

Step 3

Click Submit All Changes.

Enable Call Waiting

You can enable call waiting for a specific line or all lines. If enabled, you can receive the call notification (a single beep and the line button flashes red) while on an active call.

If your administrator has enabled synchronization of Call Waiting between a line and a BroadSoft XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all lines, except for the ones where the synchronization is enabled.

Procedure

Step 1

Press the Navigation cluster up or down to select a phone line.

Step 2

Press Applications .

Step 3

Select User preferences > Call preferences > Call waiting.

Step 4

Select On to allow you to answer an incoming call that rings while on another call, or select Off to disable the function.

Step 5

Press Set to save the setting.

Enable Call Waiting from the Phone Web Page

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

Under Supplementary Services, set CW Setting to Yes.

The setting applies to all lines, except for the ones where your administrator has enabled synchronization of Call Waiting between the lines and the BroadSoft XSI service.

Step 3

Click Submit All Changes.

Block an Anonymous Call

You can block an incoming call that does not have caller information for a specific line or all lines.

If your administrator has enabled synchronization of Anonymous Call Rejection between a line and a BroadSoft XSI service, then your setting only applies to the specific line instead of all lines. Typically, the setting applies to all the lines, except for the ones where the synchronization is enabled.

Procedure

Step 1

Press the Navigation cluster up or down to select a phone line.

Step 2

Press Applications .

Step 3

Select User preferences > Call preferences > Block anonymous call.

Step 4

Select On if you want to block the call that does not have caller information, or select Off to allow the call.

Step 5

Press Set to save the setting.

Enable Anonymous Call Blocking from the Phone Web Page

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

Under Supplementary Services, set Block ANC Setting to Yes.

The setting applies to all lines, except for the ones where your administrator has enabled synchronization of Anonymous Call Rejection between the lines and the BroadSoft XSI service.

Step 3

Click Submit All Changes.

Block Caller ID

You can block your caller identification to prevent your name and phone number from being displayed on the receiver's screen when you make a call. This feature helps you to maintain privacy.

Before you begin

Your administrator enables Block CID feature on your phone.

Your administrator enables Block CID feature on the XSI BroadWorks server.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences.

Step 3

Select Block caller ID.

Step 4

Press Select to toggle caller ID blocking on or off.

If your administrator enables the block caller ID feature on the XSI BroadWorks server, your phone retrieves the value from the server and you see the value that your administrator sets on the server. You can then modify the value from the Block caller ID menu on the phone.

Step 5

Press Set to save the change.

Secure a Call

You can encrypt calls to protect them from eavesdroppers. You can set up the secure call feature on all outbound calls or for a specific call.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences > Secure call.

Step 3

Select On to enable secure call feature or select Off to disable the secure call feature.

Step 4

Press Set to save the setting.

Enable Dial Assistance

When you make a new call, the dial assistance window displays the phone numbers that are closely matched to the entries in the Directory and the Call History list.

Before you begin

Your administrator enables the feature on your phone.

Procedure

Step 1

Press Applications.

Step 2

Select User Preferences > Call Preferences > Dial assistance.

Step 3

Press On to enable the dial assistance or press Off to disable it.

Step 4

Press Set to apply the mode.

Step 5

Press Back to return to the Call Preferences screen.

Add Multiple Locations for a BroadWorks XSI User

You can add multiple locations to your phone extension. This allows an incoming call to seamlessly be moved from your phone to other mobile phones or desk phones that are added to your extension.

Before you begin

Your administrator has enabled the Anywhere feature on the extension.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences.

Step 3

Select Anywhere.

Step 4

(Optional) Select a line if BroadWorks Anywhere is configured on multiple lines.

Step 5

Add contact number and name in the Locations screen.

Maximum length of a name that you can enter is 25. You can also keep the Name field empty.

Maximum length of a number that you can enter is 20.

Step 6

Enable or disable the location.

Step 7

Press Save to add the locations to the Locations list.

Set Up an Auto Answer Page

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences > Auto answer page.

Step 3

Select On to enable the Auto answer page or select Off to disable Auto answer page.

Step 4

Press Set to save the changes.

Set Up Voicemail

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences > Voice mail.

Step 3

Enter a phone number to check voicemail.

If you press the Messages button, it dials the voicemail number and displays the voice message list.

Step 4

Press Set to confirm the assigned number.

Step 5

Press to exit.

Step 6

Press Back to exit.

HTTP Proxy Settings

You can set up an HTTP proxy on your phone from the HTTP proxy settings menu under the Network configuration menu. The HTTP proxy settings are also available on the phone web page.

- Set Up a Proxy Server with the Auto Proxy Mode

- Set Up a Proxy Server with the Manual Proxy Mode

- Set Up a Proxy Server from the Phone Web Page

Related Concepts

Phone Web Page

Related Tasks

Set Up a Proxy Server with the Auto Proxy Mode

Set Up a Proxy Server with the Manual Proxy Mode

Set Up a Proxy Server from the Phone Web Page

Set Up a Proxy Server with the Auto Proxy Mode

You can choose the auto proxy mode to set up an HTTP proxy server on the phone.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > HTTP proxy settings > Proxy mode.

Step 3

Press the Select button of the navigation cluster to choose Auto.

Step 4

Highlight Auto discovery (WPAD), select On to turn on Web Proxy Auto-Discovery (WPAD) that is used to retrieve a PAC file automatically, select Off to turn off WPAD.

By default, your phone uses WPAD in the auto proxy mode.

Step 5

(Optional) If you turn off WPAD in the previous step, you need to further enter a valid Proxy Auto-Configuration (PAC) URL in PAC URL. For example:

http://proxy.department.branch.example.com/pac

If you don't have the PAC URL, contact your administrator.

Step 6

Press Set to apply the settings.

Set Up a Proxy Server with the Manual Proxy Mode

You can choose the manual proxy mode to set up an HTTP proxy server on the phone.

Before you begin

Your administrator provides you the server address and port of the proxy server.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > HTTP proxy settings > Proxy mode.

Step 3

Press the Select button of the navigation cluster to choose Manual.

Step 4

Enter a valid hostname or IP address of a proxy server in Proxy host.

Note

Do not provide the scheme (http:// or https://) for the proxy host.

Step 5

Enter a valid server port of the specified proxy server in Proxy port.

Step 6

(Optional) If your proxy server requires authentication, highlight Proxy authentication and then select On.

Step 7

(Optional) Enter your username and password to access the proxy server.

If you don't have the username and password, contact your administrator.

Step 8

Press Set to apply the settings.

Set Up a Proxy Server from the Phone Web Page

You can choose the auto or manual proxy mode to set up an HTTP proxy server from the phone web page.

Procedure

Step 1

On the phone web page, select Voice > System.

Step 2

Under the section HTTP Proxy Settings, set the parameters described in the following table:

HTTP Proxy Settings

Parameter

Description

Proxy Mode

Choose the proxy mode for the HTTP proxy setting. Options are:

- Auto

- Manual

- Off

Default: Off

Use Auto Discovery (WPAD)

Select Yes to use the Web Proxy Auto-Discovery (WPAD) mechanism to automatically retrieve a Proxy Auto-Configuration (PAC) file.

If the parameter is set to No, you must configure PAC URL.

This parameter is available when you set Proxy Mode to Auto.

Default: Yes

PAC URL

URL locating the PAC file.

This parameter is available when you set Proxy Mode to Auto and Use Auto Discovery (WPAD) to No.

Proxy Host

Server address (hostname or IP address) of the proxy server.

Do not provide the scheme (http:// or https://).

This parameter is available when you set Proxy Mode to Manual.

Proxy Port

Port number of the proxy server.

This parameter is available when you set Proxy Mode to Manual.

Proxy Server Requires Authentication

If your proxy server requires authentication, select Yes. Otherwise, select No. The parameter configuration depends on the actual behaviour of the proxy server.

This parameter is available when you set Proxy Mode to Manual.

Username

Enter a username of a credential user on the proxy server.

This parameter is available when you set Proxy Mode to Manual and Proxy Server Requires Authentication to Yes.

Password

Enter a password of the specified username for the proxy authentication purpose.

This parameter is available when you set Proxy Mode to Manual and Proxy Server Requires Authentication to Yes.

Step 3

Click Submit All Changes.

VPN Connection Settings

You can set up and enable a VPN connection on your phone from the VPN settings menu under the Network configuration menu. To facilitate the settings, you can also configure the VPN settings related parameters on the phone web page. If you want to enable the VPN connection, you need to reboot the phone.

- Set Up a VPN Connection

- Enable a VPN Connection

- Disable a VPN Connection

- Set Up a VPN Connection from the Phone Web Page

- View the VPN Status

Related Tasks

Set Up a VPN Connection

Enable a VPN Connection

Disable a VPN Connection

Set Up a VPN Connection from the Phone Web Page

View the VPN Status

Set Up a VPN Connection

You can set up a VPN connection on your phone. After you perform the procedure described in this topic, only the VPN settings are finished. You still need to enable the VPN connection by rebooting the phone in a manual or automatic way.
If you want to set up the VPN connection from the phone web page, see Set Up a VPN Connection from the Phone Web Page.

Before you begin

Your administrator provides the necessary information that is required to establish a VPN connection.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > VPN settings.

Step 3

Enter the IP address or FQDN of a VPN server in VPN server.

Step 4

Enter the user credentials in Username and Password.

Step 5

(Optional) If needed, enter the name of a tunnel group in Tunnel group.

If the field is empty, this means no tunnel group is used for this VPN connection.

Step 6

Highlight Connect to VPN on bootup, press the Select button of the navigation cluster to select On.

Step 7

Press Set to save the settings.

The VPN settings are finished. For information about how to enable the VPN connection, see Enable a VPN Connection.

Enable a VPN Connection

You can enable a configured VPN connection by rebooting your phone automatically. If you want to manually reboot your phone to enable the VPN connection, see Reboot Your Phone.

Before you begin

The VPN settings are finished. For details, see Set Up a VPN Connection or Set Up a VPN Connection from the Phone Web Page.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > VPN settings.

Step 3

Highlight Enable VPN connection, press the Select button of the navigation cluster to select On to apply the changes.

Note

Once you set Enable VPN connection to On, the phone immediately tries to connect to the VPN server. During the process, the phone reboots automatically.

The VPN connection takes about one minute.

After your phone reboots, the VPN connection icon on the upper-right corner of the phone screen indicates that the VPN connection is established successfully.

If the VPN connection fails, the value of Enable VPN connection remains Off.

Step 4

(Optional) View the details of the VPN connection. For example, the current VPN connection status and VPN IP address. For details, see View the VPN Status.

Disable a VPN Connection

You can disable a VPN connection by rebooting your phone in an automatic or manual way.

Before you begin

A VPN connection is enabled on your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > VPN settings.

Step 3

Highlight Connect to VPN on bootup, press the Select button of the navigation cluster to select Off.

Step 4

Press Set to save the setting.

Step 5

Do one of the following actions:

- Highlight Enable VPN connection, select Off.

Note

Once you set Enable VPN connection to Off, the phone immediately tries to disconnect from the VPN server. During the process, the phone reboots automatically.

- Manually reboot your phone, see Reboot Your Phone.

The VPN disconnection takes about one minute.

After the phone reboots, the VPN connection icon on the phone screen disappears. This means that the VPN connection is disabled successfully.

Step 6

(Optional) Check whether the VPN connection is Disconnected. For details, see View the VPN Status.

Set Up a VPN Connection from the Phone Web Page

You can set up a VPN connection from the phone web page.
You can do the same configuration on your phone, see Set Up a VPN Connection.

Procedure

Step 1

On the phone web page, select Voice > System.

Step 2

Under the section VPN Settings, set the parameters described in the following table.

VPN Settings

Parameter

Description

VPN Server

IP address or FQDN of the VPN server.

Default: Empty

VPN User Name

Enter a username for a credential user on the VPN server.

Default: Empty

VPN Password

Enter a password of the specified username to access the VPN server.

Default: Empty

VPN Tunnel Group

Enter a tunnel group assigned to the VPN user.

Tunnel group is used to identify the group policy for the VPN connection.

Default: Empty

Connect on Bootup

Choose whether your phone connects to the VPN server automatically after the phone reboots.

Default: No

Step 3

Click Submit All Changes to save the changes.

The VPN settings are finished. For information about how to enable the VPN connection, see Enable a VPN Connection.

View the VPN Status

You can check the details of the VPN connection. For example, the current VPN status and VPN IP address of your phone.
You can also view the status from the phone web page by selecting Info > Status > VPN Status.

Procedure

Step 1

Press Applications .

Step 2

Select Status > VPN status.

You can view the following information:

- VPN connection—Indicates whether the phone connects to the VPN server. The status can be either Connected or Disconnected.

- VPN IP address—VPN IP address assigned from the VPN server.

- VPN subnet mask—VPN subnet mask assigned from the VPN server.

- Sent bytes—Total bytes the phone sent out to the network through the VPN server.

- Received bytes—Total bytes the phone received from the network through the VPN server.

Change the Time Format

You can change the current time format that the phone screen displays.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Date/Time > Time format.

To set daylight savings, select Device administration > Date/Time > Daylight savings. Select On to turn on the daylight savings and select Off to turn it off.

Step 3

(Optional) Select Device administration > Date/Time > Time zone.

Step 4

Select a time format and press Set to apply the changes.

Change the Date Format

You can change the date format that you want to see on your phone screen.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Date/Time > Date format.

Step 3

Select a date format and press Set to apply the changes.

Change the Screen Saver

You can enable your phone screen saver, and specify its appearance and the amount of time for the phone to be idle before the screen saver appears.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Screen preferences > Screen saver.

Step 3

Select On to turn on screen saver and select Off to turn it off.

Step 4

Select Screen saver settings to choose the settings:

- Screen saver type—Choose one of the following options:

- Clock—Displays a rounded clock with the wallpaper in the background.

- Download Picture—Displays a picture pushed from the phone web page.

- Logo: Displays a logo as the phone screensaver. This image is added in the Logo URL field of the pone web page.

- Lock—Displays a lock icon on the phone screen wallpaper.

- Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns on.

- Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures).

Step 5

Press Set.

Change Wallpaper from the Phone Page

Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.

- Default: Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.

- Download Picture: In the phone web page, you can select the Download Picture as your phone background option. The picture that you add in the Picture Download URL is used as the phone wallpaper.

Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.

- Logo: In the phone web page you can select Logo as your phone background option. The logo that you add in the Logo URL is used as the wallpaper.

Caution

Do not exceed a maximum length of 255 characters for the Logo URL or Picture Download URL.

The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.

Configure the Screen Saver with the Phone Web Interface

You can configure a screen saver for the phone. When the phone is idle for a specified time, it enters screen saver mode.

Any button press returns the phone to normal mode.

Procedure

Step 1

On the phone web page, select Voice > User.

Step 2

In the Screen section, set up the fields as described in the following table.

Parameter

Description

Screen Saver Enable

Select Yes to enable a screen saver on the phone. When the phone is idle for a specified time, it enters screen saver mode.

Default: No

Screen Saver Type

Types of screen saver. Options you can choose:

- Clock—Displays a digital clock on a plain background.

- Download Picture—Displays a picture pushed from the phone webpage.

- Logo: Displays a logo on the phone screen. Add a logo image in the Logo URL field.

- Lock —Enables locking of the screensaver.

Screen Saver Wait

Amount of idle time before screen saver displays.

Enter the number of seconds of idle time to elapse before the screen saver starts.

Default: 300

Picture Download URL

URL locating the (.png) file to display on the phone screen background. If you select picture as as screensaver type, this image displays as a screensaver on the phone screen.

When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.

Logo URL

Enter a URL or path for the location where the logo image is saved. If you select logo as as screensaver type, this image displays as a screensaver on the phone screen.

Step 3

Click Submit All Changes.

Add a Logo as a Phone Background

To add a logo icon as your phone screen background, add it from phone web page.

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

In the Screen section, select Logo from the Phone Background field and in the Logo URL field enter a URL or path for the location where the logo image is saved.

Step 3

Click Submit All Changes.

After the logo is added in the phone background, if you select Default from the Phone Background list and save the changes, the logo icon on the phone screen will disappear.

Change Wallpaper from the Phone Page

Your administrator can allow you to change the default wallpaper on your phone to one of the wallpapers available.

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

In the Phone Background field of the Screen section, select any of the options as a phone wallpaper.

- Default: Phone does not have any wallpaper. If no wallpaper is added to the phone screen, the phone screen displays monochrome wallpaper.

- Download Picture: In the phone web page, you can select the Download Picture as your phone background option. The picture that you add in the Picture Download URL is used as the phone wallpaper.

Phone supports .jpg, and .png image files and the image size can be a maximum of 625 KB. You can scale-up or scale-down the image so that a picture can fully fit into the screen. If the aspect ratio of the target picture is not 5:3, some parts of the picture are lost.

- Logo: In the phone web page you can select Logo as your phone background option. The logo that you add in the Logo URL is used as the wallpaper.

Caution

Do not exceed a maximum length of 255 characters for the Logo URL or Picture Download URL.

The logo display area is the center of the phone screen. The logo display area size of the phone is 128x128 pixels. If original logo size does not fit display area, the logo scales to fit the display area.

Download Wallpaper

You can download a picture to customize the background on the phone screen.

Procedure

Step 1

On the phone web page, select User Login > Voice > User.

Step 2

In the Screen section, choose Download Picture for the Phone Background field.

Step 3

Upload the custom wallpaper to a TFTP,HTTP, or HTTPS server.

The image is a .jpg file. Preferred dimension is 800x480 pixels. If the image is not the preferred size, user still can upload it but it will resize to fit the screen.

Step 4

In the Picture Download URL field, enter the path where the wallpaper image has been uploaded.

The URL must include the TFTP,HTTP, or HTTPS server name (or IP address), directory, and filename.

Example:

http://10.64.84.147/pictures/image04_800x480x24.jpg

When you enter an incorrect URL to download a new wallpaper, the phone fails to upgrade to the newer wallpaper and displays the existing downloaded wallpaper. If the phone does not have any wallpaper downloaded earlier, it displays a gray screen.

Step 5

Click Submit All Changes.

The phone does not reboot after you change the background image URL.

Adjust the Phone Screen Brightness

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Screen preferences > Display brightness.

Step 3

Press the Navigation cluster, right or left, to increase or decrease the brightness.

Step 4

Press Save.

Adjust the Backlight Duration

You can adjust the backlight to make the phone screen easier to read.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Screen preferences > Backlight timer.

Step 3

Press Edit or Select button.

Step 4

Scroll through the list and select a duration for which the backlight remains on:

- 1 min

- 5 min

- 30 min

- Always On

Note

Default value is 5 min.

Step 5

Press Set to apply the selection.

Adjust Backlight Timer from the Phone Web Interface

You can save energy by disabling the backlight on each phone at a preset time.

Procedure

Step 1

Select Voice > User.

Step 2

In the Screen section, select a duration for the Back Light Timer parameter.

You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:

<Back_Light_Timer ua="rw">30s</Back_Light_Timer>

The allowed values are 1m|5m|30m|Always On. The default value is 5m (5 minutes).

Step 3

In the Display Brightness field, enter an integer ranging from 4 to 15 for the desired brightness.

You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:

<Display_Brightness ua="rw">15</Display_Brightness>

The allowed value is an integer ranging from 4 through 15. The bigger the value, the brighter the screen display. The default value is 15.

Step 4

Click Submit All Changes.

Change the Display Mode

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences > Display mode.

The following options are available:

- Name

- Ext

- Both

Step 3

Choose the display mode and press Set.

Specify an Audio Device for a Call

You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at time.

When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Preferred audio device.

Step 3

Press Select to choose one of the options:

- None—Selects the last used audio device.

- Speaker—Selects the speakerphone as the audio device.

- Headset—Selects a headset as the audio device. A headset priority order is:

- USB (highest)

- Bluetooth (medium)

- analog headset (lowest)

- Bluetooth—Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB (medium), and analog headset (lowest).

Step 4

Press Set to save the selection.

Reboot Your Phone

You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Restart.

Step 3

Select OK to confirm that you want to reboot your phone.

Set Language

Depending upon how your phone is configured, you may be able to change the language used by your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Language.

Step 3

Select a language from the list of available languages.

Step 4

Select Save.

Set Password

Reset your phone password regularly and keep your network secure.

Before you begin

You must have your password.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Set password.

Step 3

Enter your current password in the Old password field.

Step 4

Enter your new password in the New password and the Reenter new password fields.

Step 5

Select Save.

Related Tasks

Set Password from Phone Web Page

Set Password from Phone Web Page

You can update your password from the phone web page.

Before you begin

You must have your current password.

Procedure

Step 1

On the phone web page, select Voice > System.

Step 2

Under the section System Configuration, locate the parameter User Password, and click Change Password next to the parameter.

Step 3

Enter your current password in the Old Password field.

If you don't have a password, keep the field empty.

Step 4

Enter your new password in the New Password field.

Step 5

Click Submit.

The message Password has been changed successfully. will display in the web page.

Set up the Profile Account

You need to enter the authentication credentials to resynchronize your phone with the provisioning profile when prompted with the Profile account setup screen.

If you missed the Profile account setup screen, you can also access it from the phone menu or the Setup softkey if available.

If the phone fails to sign in, contact your administrator.

Before you begin

Your administrator specifies the profile authentication type on your phone and provides you with the authentication credentials.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Profile account setup.

Your username and password are automatically filled. These fields are blank if your username and password were not added before.

Step 3

Press Sign in to save your username and password.

Note

If any of the Username field or the Password field is empty, the phone displays a grey Sign in softkey and you can't press the softkey.

Step 4

(Optional) Enter a new username and password if you want to login with another set of credentials.

Executive Settings

If your administrator has configured you as an executive user with a pool of assistants, you can configure the following settings to share control of your calls with your assistants:

- You can active or deactivate call filtering. If your extension connects to the XSI BroadWorks server, you can also select the call filtering mode and type.

When call filtering is on, your incoming calls go to your assistants according to the criteria configured by your administrator on the BroadWorks server.

You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you.

- You can check the Opt-in/Opt-out status of your assistants.

The assistants with the Opt-in status have controls of the executive's calls.

Important

The menu items that display on the phone screen are different in the following scenarios:

- Your administrator enables the feature key synchronization (FKS) on your extension.

- Your administrator connects your extension to the XSI BroadWorks server.

- Activate Call Filtering as an Executive

- Deactivate Call Filtering as an Executive

- Check Assistant List as an Executive

Activate Call Filtering as an Executive

Perform this task to active call filtering. If your administrator configures your extension to connect to the XSI BroadWorks server, you can also select the call filtering mode and call filtering type.

When call filtering is active, your incoming calls go to your assistants according to the criteria configured by your administrator.

You also receive your incoming calls that go to your assistants, if your administrator has enabled call screening for you. When an assistant answers a call, the call doesn't display on your extension.

Important

If you activate DND on your phone, your assistants do not receive your incoming calls.

Dial the service activation code provided by your administrator, or follow the procedure described below to activate call filtering.

Before you begin

Your administrator gives you executive user privileges.
Your administrator configures and enables the call filtering criteria on the XSI BroadWorks server.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Executive function on a line key, the phone shows the Executive together with the call filtering status (On or Off) on the main screen. Press the line key.

- If you do not have the Executive function that is configured on a line key:

1. Press Applications .

2. Select Executive .

Step 2

Follow the below procedure according to the actual menus displayed on the phone.

- If your administrator configures your extension to connect to the XSI BroadWorks server:

1. Select Call filter > Call filter.

2. Press to select On.

3. Select the call filter mode and the call filter type.

- Call filter mode—Choose one of the following options:

- Simple—Your incoming calls go to your assistants according to the call filtering criteria configured in the simple mode.

- Advanced—Your incoming calls go to your assistants according to the call filtering criteria configured in the advanced mode.

- Call filter type—Choose one of the following options:

Note

This menu item is available when the Call filter mode is set to Simple.

- All Calls—All your incoming calls go to your assistants.

- Internal Calls—If you and the callers are in the same BroadSoft group, their incoming calls go to your assistants.

- External Calls—If you and the callers are not in the same BroadSoft group, their incoming calls go to your assistants.

4. Press Set to apply the changes.

- If your administrator only enables the feature key synchronization (FKS) on your extension:

1. Press the On softkey to activate call filtering.

2. Press to exit.

Deactivate Call Filtering as an Executive

When call filtering is off, none of your incoming calls go to your assistants.

Dial the service activation code provided by your administrator, or follow the procedure described below to deactivate call filtering.

Before you begin

Your administrator gives you executive user privileges.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Executive function on a line key, the phone shows the Executive together with the call filtering status (On or Off) on the main screen. Press the line key.

- If you do not have the Executive function that is configured on a line key:

1. Press Applications .

2. Select Executive .

Step 2

Follow the below procedure according to the actual menus displayed on the phone.

- If your administrator configures your extension to connect to the XSI BroadWorks server:

1. Select Call filter > Call filter

2. Press to select Off.

3. Press Set to apply the changes.

- If your administrator only enables the feature key synchronization (FKS) on your extension:

1. Press the Off softkey to deactivate call filtering.

2. Press to exit.

Check Assistant List as an Executive

You can access the Assistant List menu on the phone to check the assistants that have been assigned to you. The menu also shows the Opt-in/Opt-out status of the assigned assistants.

Before you begin

Your administrator has assigned at least one assistant to you.
Your administrator has configured your extension to connect to the XSI BroadWorks server. Otherwise, the menu Assistant List doesn't display on the phone.

Your administrator has enabled alphanumeric dialing. Otherwise, you can't make a call to an assistant from the assistant list.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Executive function on a line key, the phone shows the Executive together with the call filtering status (On or Off) on the main screen. Press the line key.

- If you do not have the Executive function that is configured on a line key:

1. Press Applications .

2. Select Executive .

Step 2

Select Assistant List.

The Assistant List screen displays a maximum of 10 assistants on the phone.

If your administrator configures more than one executive on the phone, then the screen only displays the assistants of the first available executive.

Step 3

(Optional) If you want to make a call to one of your assistants, then highlight the assistant's phone number, and press Call.

Executive Assistant Settings

If your administrator has configured you as an executive assistant, you can configure the following settings for shared control of the executives' calls:

- You can view the associated executives.

- You can opt in to or out of an executive's pool of assistants if your administrator has enabled this option for the pool.

- If you have opted in to a pool, when you want someone else to answer calls on behalf of executives instead of you, you can activate call diversion to a number of your choice.

You can deactivate call diversion at any time.

- If you have opted in to a pool, you can activate or deactivate call filtering for an executive.

When call filtering is on, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.

Important

The menu items that display on the phone screen are different in the following scenarios:

- Your administrator enables the feature key synchronization (FKS) on your extension.

- Your administrator connects your extension to the XSI BroadWorks server.

- Opt in to or Out of an Executive's Pool as an Assistant

- Activate or Deactivate Call Filtering as an Executive Assistant

- Activate Call Diversion as an Executive Assistant

- Deactivate Call Diversion as an Executive Assistant

- Check Executive List as an Assistant

- Troubleshooting Executive Assistant Settings

Opt in to or Out of an Executive's Pool as an Assistant

When you opt in to an executive's pool, you get shared control of the executive's calls.

When you opt out of an executive's pool, you do not have any control of the executive's calls.

If your administrator only enables the feature key synchronization (FSK) on your extension, dial the appropriate service activation code provided by your administrator to opt in to or out of an executive's pool. Skip the below procedure.

If your administrator has configured your extension to connect to the XSI BroadWorks server, you can either dial the appropriate service activation code or follow the procedure described below.

Before you begin

Your administrator gives you the assistant user privileges and includes you in the executive's pool of assistants.

Your administrator grants you the permission to opt in to or out of the executive's pool.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

Select Executive List.

Step 3

Select an executive of whose assistant pool that you want to opt in to or out of.

Step 4

Press to select Opt-in to opt in to the executive's pool or select Opt-out to opt out of the executive's pool.

Step 5

Press Set to apply the changes.

Activate or Deactivate Call Filtering as an Executive Assistant

Access the Call filter screen to activate or deactivate call filtering. The screen shows a list of executives associated with all the assistant extensions on the phone together with the call filtering status (On or Off).

When call filtering is on for an executive, you and other assistants associated with the executive receive the executive's incoming calls according to the criteria configured by your administrator.

When the executive or another assistant answers a call, you no longer see the call on your extension.

Important

Activating or deactivating call filtering for an executive activates or deactivates the setting for all the assistants in the executive’s pool.

Before you begin

You are in an executive's pool of assistants.
You administrator enables the Call filter menu item on the phone screen.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

Follow the below procedure according to the actual menus displayed on the phone.

- If your administrator configures your extension to connect to the XSI BroadWorks server:

1. Select Call filter.

2. Highlight an executive, press to toggle call filtering on or off for the highlighted executive.

3. Press Set, and then press OK to apply the changes.

- If your administrator only enables the feature key synchronization (FKS) on your extension:

1. Highlight the executive for whom you want to activate or deactivate call filtering.

2. Press to toggle call filtering on or off for the highlighted executive.

3. Press to exit.

Activate Call Diversion as an Executive Assistant

Access the Divert screen to activate call diversion when you want someone else to receive executives' incoming calls.

Important

If you activate DND on your extension, calls are not diverted.

You activate call diversion for an assistant extension. When you activate call diversion for an extension, if you handle multiple executives on that extension, all of the executives' incoming calls are diverted from that extension.

Other assistants in the executives' pool continue to receive executives' incoming calls.

Other assistant extensions on your phone also continue to receive executives' incoming calls.

Before you begin

You are in an executive's pool of assistants.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

Follow the below procedure according to the actual menus displayed on the phone.

- If your administrator configures your extension to connect to the XSI BroadWorks server:

1. Select Divert > Divert.

2. Select On to activate call diversion.

3. Highlight Divert number and enter the destination number to which you want the calls to be diverted.

4. Press Set to apply the changes.

- If your administrator only enables the feature key synchronization (FKS) on your extension:

1. Typically, the screen shows a list of all the executives associated with all the assistant extensions on the phone. Select an executive associated with the extension for which you want to activate call diversion.

The extension with which the selected executive is associated appears at the top.

2. Press Divert.

3. Enter the destination number to which you want the calls to be diverted.

4. Press Call to complete the action.

5. Press to exit.

If your administrator has programmed the Assistant function on a line key, the icon in the line key label changes to to show that call diversion is on.

If you are the only executive assistant with an extension on the phone, the diversion destination number appears under the Assistant line key.

Deactivate Call Diversion as an Executive Assistant

Before you begin

You are in an executive's pool of assistants, and call diversion is on.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

Follow the below procedure according to the actual menus displayed on the phone.

- If your administrator configures your extension to connect to the XSI BroadWorks server:

1. Select Divert > Divert.

2. Select Off to deactivate call diversion.

3. Press Set to apply the change.

- If your administrator only enables the feature key synchronization (FKS) on your extension:

1. Press Clr divert.

2. Press to exit.

If your administrator has programmed the Assistant function on a line key, and call diversion is not on for any other assistant extension on the phone, the icon in the Assistant line key label changes back from to .

Check Executive List as an Assistant

You can access the Executive List menu on the phone to check the executives that your administrator has assigned to you. The menu also shows your current Opt-in/Opt-out status for the associated executives together with their phone numbers.

Before you begin

Your administrator gives you the assistant user privileges, and includes you in the executive's pool of assistants.
Your administrator has configured your extension to connect to the XSI BroadWorks server.

Procedure

Step 1

Do one of the following actions:

- If your administrator has programmed the Assistant function on a line key, press the line key.

- If you do not have the Assistant function on a line key:

1. Press Applications .

2. Select Assistant .

Step 2

Select Executive List.

The Executive List screen displays a maximum of 10 executives on the phone.

If your administrator configures more than one assistant on the phone, then the screen only displays the executives of the first available assistant.

Troubleshooting Executive Assistant Settings

Calls Fail Although Call Diversion Is On

Ensure that DND is not activated for your extension.

Wi-Fi Settings

Wi-Fi settings are available only on Cisco IP phone 8861 and 8865 Multiplatform Phones.

You can customize Wi-Fi settings for your phone from the Wi-Fi configuration menu under the Network configuration menu on the phone. Some of the Wi-Fi settings are also available on the phone web page.

- Connect the Phone to a Wireless Network at the First Boot

- Trigger Wi-Fi Scan with Softkey

- Turn the Wi-Fi On or Off from the Phone Web Page

- Turn the Wi-Fi On or Off from Your phone

- Connect the Phone to a Wi-Fi Manually

- Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message

- Set Up a Wi-Fi Profile from the Phone

- Set Up a Wi-Fi Profile

- Delete a Wi-Fi Profile

- Change the Order of a Wi-Fi Profile

- Scan and Save a Wi-Fi Network

- View the Wi-Fi Status

- View Wi-Fi Status Messages on the Phone

Connect the Phone to a Wireless Network at the First Boot

The phone automatically scans for available Wi-Fi networks in any of the following situations:

- when the phone first boots up without a network connection.

- when the phone isn't connected to a network after a factory reset.

A list of available Wi-Fi networks is displayed after the Wi-Fi scan process completes.

Procedure

Step 1

Select a Wi-Fi network from the list.

You see the following options:

- Scan—The phone scans again for available networks.

- Setup—Opens the Setup Wi-Fi page.

- Skip—You see the message If you skip this step, you will need to configure the network manually. If you confirm to skip the Connect to Wi-Fi page, the Wi-Fi Scan softkey displays.

Step 2

Press Setup and complete the fields.

Step 3

Press Connect.

Trigger Wi-Fi Scan with Softkey

You can use the Wi-Fi Scan softkey to scan for available wireless networks. The softkey displays on the phone screen in any of the following situations:

- when you skip the Wi-Fi connection at the first boot with no wired network connection

- whenever the phone loses network connection and the phone Wi-Fi is turned on

Procedure

Step 1

Press the Wi-Fi Scan softkey when it displays on the phone screen.

The message Wireless scan in progress displays. After the scan completes, a list of networks is displayed. You see the following options:

- Scan—Scans again for available networks.

- Select—Opens the Setup Wi-Fi page.

- Cancel—Closes the network list.

Step 2

Select a Wi-Fi network from the list.

Step 3

Press Select and complete the fields.

Step 4

(Optional) Press Save to save the setups as a Wi-Fi profile. You can connect to this network later with the profile.

Step 5

Press Connect.

Turn the Wi-Fi On or Off from the Phone Web Page

You can enable or disable the wireless LAN of your phone from the phone web page. You turn on the Wi-Fi so that the phone connects to a wireless network automatically or manually. By default, the wireless LAN on your phone is enabled.

Procedure

Step 1

On the phone web page, select User Login > Advanced > Voice > System.

Step 2

Go to the Wi-Fi Settings section and set the Phone-wifi-on field to Yes.

Step 3

Click Submit All Changes.

Turn the Wi-Fi On or Off from Your phone

You can enable or disable the wireless LAN of your phone from the Wi-Fi configuration menu. By default, the wireless LAN on your phone is enabled.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi .

Step 3

Press the Select button, to turn the Wi-Fi on or off. You can also press the Navigation cluster, left or right, to turn the Wi-Fi on or off.

Step 4

Press Set to save the changes.

Connect the Phone to a Wi-Fi Manually

When you set up a Wi-Fi profile, it provides you the options to connect the phone manually to a wireless network. You can establish the connection from the Wi-Fi profile screen or from the Setup Wi-Fi screen.

The top most Wi-Fi profile in the Wi-Fi profile screen gets connected automatically when the phone provisions.

Before you begin

Turn on the Wi-Fi of your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi profile.

Step 3

In the Wi-Fi profile screen, do any of the actions to connect to Wi-Fi.

- Select any of the configured Wi-Fi profile and click Connect.

- Press Scan and select one wireless in the Connect to Wi-Fi screen. In the Setup Wi-Fi screen, enter values in the fields and press Connect.

See the Profile Parameter table in the Set Up a Wi-Fi Profile from the Phone for the field values.

Connect to a Wi-Fi Network When Your Phone Displays a Connection Failure Message

If your phone supports Wi-Fi, it provides status information if it doesn't have a network connection when it boots up. You see the message Verify your internet settings or contact your service provider.

Before you begin

The phone must not be connected to an Ethernet cable.

Procedure

Step 1

Press Wi-Fi Scan.

A list of Wi-Fi networks displays.

Step 2

Press one of these options:

- Scan—to scan for networks again.

- Select—to configure the highlighted network.

Step 3

Highlight a network from the list.

Step 4

Press Select.

Step 5

Select one of the following options:

- Cancel—go back to the previous screen.

- Save—save the network with the information you input.

- Connect—connect to the selected network.

Step 6

Press Connect.

Note

The steps above also apply if your phone loses its network connection any time after it has booted up, and it's not connected to an Ethernet cable.

Set Up a Wi-Fi Profile from the Phone

You can add maximum of four Wi-Fi profiles. You can use this profile to connect your phone to a Wi-Fi network.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi profile.

Step 3

In the Wi-Fi profile screen, move to a row in the list on which you want to set up the profile.

Step 4

Press the Select button.

You can also press Options and then select Edit.

Step 5

In the Edit profile screen, set the parameters as mentioned in the Profile Parameters table.

Profile Parameters

Parameter

Description

Security mode

Allows you to select the authentication method that is used to secure access to the Wi-Fi network. Depending on the method you choose, a password, passphrase, or key field appears so that you can provide the credentials that are required to join this Wi-Fi network. Options are:

- Auto

- EAP-FAST

- PEAP-GTC

- PEAP-MSCHAPV2

- PSK

- WEP

- None

Default: PSK

Network name

Allows you to enter a name for the SSIDs. This name displays on the phone. Multiple profiles can have the same network name with different security mode.This name displays on the phone.

User ID

Allows you to enter a user ID for the network profile.

This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.

Password

Allows you to enter password for the network profile that you create.

This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters.

WEP key

Allows you to enter password for the network profile that you create.

This field is available when you set the security mode to WEP. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.

Passphrase

Allows you to enter password for the network profile that you create. You need to enter this value when the security mode is PSK.

Frequency band

Allows you to select the wireless signal frequency band that is used in the WLAN. Options are:

- Auto

- 2.4 GHz

- 5 GHz

Default: Auto

Step 6

Press Save.

Set Up a Wi-Fi Profile

You can configure a Wi-Fi profile from the phone web page or from remote device profile resync and then associate the profile to the available Wi-Fi networks. You can use this Wi-Fi profile to connect to a Wi-Fi. You can configure maximum of four profiles.

Procedure

Step 1

On the phone web page, select User Login > Advanced > Voice > System.

Step 2

Set the Wi-Fi Profile fields with the information that your administrator provided.

Step 3

Click Submit All Changes.

If the phone has an active call, you can not save the changes.

Delete a Wi-Fi Profile

You can remove a Wi-Fi profile from the list when the profile is no more required.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi profile.

Step 3

In the Wi-Fi profile screen, select the Wi-Fi profile that you want to remove.

Step 4

Press Options.

Step 5

Select Delete and then confirm the deletion.

Change the Order of a Wi-Fi Profile

You can determine the position of a Wi-Fi profile in the list. The Wi-Fi profile at the top of the list has the highest priority. When the Wi-Fi is turned on, the phone uses the Wi-Fi profile on the top of the list to connect automatically to a wirless network while provisioning.

Procedure

Step 1

If you change the Wi-Fi profile order from the phone, follow these steps:

1. Press Applications .

2. Select Network configuration > Wi-Fi configuration > Wi-Fi profile.

3. In the Wi-Fi profile screen, select a Wi-Fi of which you want to change the order.

4. Press Options.

5. Select Move up or Move down to move the Wi-Fi profile one level up or one level down respectively in the list.

Step 2

If you change the Wi-Fi profile order from the phone web page, follow these steps:

1. On the phone web page, select User Login > Advanced > Voice > System.

2. In the Wi-Fi Profile (n) section, set the Wi-Fi Profile Order field to the desired order.

3. Click Submit All Changes.

Scan and Save a Wi-Fi Network

You can scan a Wi-Fi profile to get the list of available wireless networks (SSID). The security mode and the network name have the same value of the scanned SSID. You can then edit the fields of any of the wireless networks. When you save the changes, it saves as a Wi-Fi profile in the phone Wi-Fi profile list. You can then use this new Wi-Fi profile to connect the phone to a wireless network.

Note

- When the security mode of a wireless network is None, PSK, and WEP, you can't modify the security mode. On the Security mode screen, you only see the security mode that is set for the network. For example, if the security mode of a network is PSK, you see only PSK in the Security mode screen.

- When you scan a wireless network (SSID) which is the current connected wireless, you can't edit the Network name of this SSID.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi profile.

Step 3

In the Wi-Fi profile screen, press Scan to get all available wireless networks.

Step 4

(Optional) In the Connect to Wi-Fi screen, press Scan again to rescan the list.

Step 5

Select a wireless and press Select or the Select button.

Step 6

In the Setup Wi-Fi screen, set the parameters as mentioned in the Profile Parameters table.

Profile Parameters

Parameter

Description

Security mode

Allows you to select the authentication method that is used to secure access to the Wi-Fi network. Depending on the method you choose, a password, passphrase, or key field appears so that you can provide the credentials that are required to join this Wi-Fi network. Options are:

- Auto

- EAP-FAST

- PEAP-GTC

- PEAP-MSCHAPV2

- PSK

- WEP

- None

Default: PSK

Network name

Allows you to enter a name for the SSIDs. This name displays on the phone. Multiple profiles can have the same network name with different security mode.This name displays on the phone.

User ID

Allows you to enter a user ID for the network profile.

This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.

Password

Allows you to enter password for the network profile that you create.

This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters.

WEP key

Allows you to enter password for the network profile that you create.

This field is available when you set the security mode to WEP. This is a mandatory field and it allows maximum length of 32 alphanumeric characters.

Passphrase

Allows you to enter password for the network profile that you create. You need to enter this value when the security mode is PSK.

Frequency band

Allows you to select the wireless signal frequency band that is used in the WLAN. Options are:

- Auto

- 2.4 GHz

- 5 GHz

Default: Auto

Step 7

Press Save.

View the Wi-Fi Status

You can also view the status from the phone web page by selecting User Login > Advanced > Info > Status > System Information.

Procedure

Step 1

Press Applications .

Step 2

Select Network configuration > Wi-Fi configuration > Wi-Fi status.

You see the information:

- Wi-Fi status: Displays if the Wi-Fi is connected or disconnected.

- Network name: Indicates the name of the SSID.

- Signal strength: Indicates strength of the network signal.

- MAC address: Indicates MAC address of the phone.

- AP MAC address: Indicates MAC address of the access point (SSID).

- Channel: Indicated the channel on which the Wi-Fi network transmits and receives data.

- Frequency: Indicates the wireless signal frequency band that is used in the Wireless LAN.

- Security mode: Indicates the security mode that is set for the wireless LAN.

View Wi-Fi Status Messages on the Phone

You can view messages about the Wi-Fi connection status of your phone. The messages can help you diagnose Wi-Fi connection problems. The messages contain:

- connection time and MAC address of the AP

- disconnection time and diagnostic code

- connection failure time

- time that weak signal of the AP continues over 12 seconds

Procedure

Step 1

Press Applications .

Step 2

Select Status > Wi-Fi messages.

Step 3

Use the outer ring of the navigation cluster to scroll through the messages.

Step 4

Press Details to view more details of the selected message.

Step 5

(Optional) Press Clear to delete all the messages.

Accessibility with Voice Feedback

Voice Feedback helps people who have trouble seeing use their Cisco IP phone. When enabled, a voice prompt helps you navigate your phone buttons, and to use and configure phone features. The voice feedback also reads incoming caller IDs, displayed screens and settings, and button functions.

- Voice Feedback is enabled and disabled with the Select button that is located in the center of the Navigation cluster. When the phone is idle, quickly tap Select three times to turn this feature on or off. A voice prompt alerts you to the feature status.

Tip

Push a softkey once, and Voice Feedback reads the feature that is associated with the key. Quickly push the softkey twice to execute the feature.

- Hardkeys such as the Contacts, Applications, and Messages buttons are treated differently. Push a hardkey once, and a voice reads the screen name followed by the application or setting that is displayed on the phone.

You may not hear Voice Feedback if you select the Headset button, but don't have a connected headset. Select Speakerphone and you hear Voice Feedback again. When on a call, only you hear Voice Feedback so your privacy is assured.

Voice Feedback is only available for English language users. If this feature is not available to you, then it is disabled on your phone.

Enable or Disable Voice Feedback

Voice Feedback helps people who have trouble seeing use their Cisco IP phone. You can enable or disable Voice Feedback by pressing the Select button three times quickly. You can also access this feature from the Accessibility menu under Applications on your phone.

Procedure

Step 1

Press Applications .

Step 2

Select Accessibility > Voice Feedback.

Step 3

Select On to turn On Voice Feedback.

Step 4

Press the Set softkey twice quickly to save your settings.

Step 5

(Optional) If you want to disable Voice Feedback, select Off to turn off Voice Feedback, then press the Set softkey twice to make the change take effect.

When you press the Set at the first time, you can hear the feature. After you press the Set at the second time, the Voice Feedback is disabled.

Adjust Voice Speed

You can customize the speed of Voice Feedback if it reads too quickly or too slowly. Voice Feedback must be enabled before you can select a Voice Speed.

Procedure

Step 1

Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback.

Step 2

Select Accessibility, and navigate up and down using the Select button ring. Press Select when you hear the option for Voice Speed.

Step 3

Navigate up and down to hear the various speed options. You will hear the number and name of each option. Press Select to choose and save a voice speed.

1. 1 Slowest

2. 2 Slower

3. 3 Normal

4. 4 Faster

5. 5 Fastest

Adjust Voice Volume

The Voice Feedback feature also allows you to set the voice volume.

Before you begin

Procedure

Step 1

Press Applications on your phone, or press Select three times quickly to turn on Voice Feedback.

Step 2

Select Accessibility, and navigate to Voice Volume using the Select button ring.

Step 3

Press Select, and continue pressing until you hear each of the five available volume settings.

1. Highest

2. High

3. Normal

4. Low

5. Lowest

Step 4

Press the Set softkey twice to save your settings.

Enable or Disable Noise Removal from Your Phone

The noise removal feature allows you to filter out the background noises from your environment in a call or meeting.

Before you begin

Ensure that your administrator grants you permission to enable or disable the noise removal feature. Otherwise, the menu item Noise removal doesn't display on the phone screen.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Noise removal.

Step 3

From the Navigation cluster, press the Select button to enable or disable the feature.

Step 4

Press Set to save the changes.

Enable or Disable Noise Removal with the Phone Web Page

Before you begin

Ensure that your administrator grants you permission to enable or disable the noise removal feature. Otherwise, the parameter Noise Removal doesn't display on the phone web page.

Procedure

Step 1

On the phone web page, click User Login > Voice > User.

Step 2

In the Acoustic Setting section, set Noise Removal to Yes to enable the feature.

If you don't want your phone to remove the background noises in a call or meeting, set Noise Removal to No.

Step 3

Click Submit All Changes.

Related Concepts

Phone Web Page

Sign In to the Desk (Hot Desking)

If a phone is in a workspace where the scheduling mode is set to Hot Desking, you can pair your mobile phone with this phone and sign in as a guest for a certain duration. This is beneficial in a hybrid work environment where remote employees frequently travel to the office and do not have assigned workspaces. In this scenario, employees may only need access to a phone occasionally while in the office. This feature allows hybrid workers quick access to a device with their personal line and settings without the need to have a permanently assigned device thus optimizing office utilization. Your company prefers to enable hot desking in few phones for your use instead of purchasing phones for all employees.

Before you begin

- Phone registered to Webex Calling with a workspace account with the scheduling mode set to Hot Desking. Phone displays Desk available screen with a QR code to be used for pairing with a mobile.

- Webex application is installed and logged in on the mobile device.

Procedure

Step 1

In your mobile phone, log in to Webex application with your account.

Step 2

You see the QR code in the Desk available screen of the phone. Use the camera of your mobile and scan the QR code on the phone.

After you scan the QR code, Signing in screen appears. You see Book this desk until screen which allows you to enter a time in hours until which you can use the desk. After you click Book, the Applying configuration screen appears for a while. After succesful sign in, the configuration is applied and the phone reboots and returns to the home screen. You notice the following changes in the phone and in the paired mobile.

- Your personal phone number is displayed on the workspace phone.

- If you press Applications , you see the Hot desking settings menu is added to the Information and settings screen.

- Your personal data syncs with the phone and Webex call logs sync with the phone's Recents list from the Webex cloud server. For example, if there is a missed call in your call logs, it will display on the phone screen. Also, you can access the Missed call screen and make a call back to that contact.

- You can search contact by "name" from Webex directory and make a call. If you access the Recents list, you see this call is logged.

- While you use the desk, there can be one of your Webex meetings notification pop-up. You can press Join to join the meeting. If you access the Recents list, you see this meeting is added to the list.

- In the mobile phone, open the Webex application and check the Connect to a Device list. You see the booked phone name, duration of the desk booking, and a sign-out button.

- Sign Out from the Desk (Hot Desking)

- Error Scenarios during Hot Desking

Sign Out from the Desk (Hot Desking)

After using a phone or a desk in hot desking mode, you can sign out using phone menu or from Webex application at any point of time. Also, once the desk duration ended, signing out occurs automatically.

Procedure

Sign out using any of the following:

- On the phone, press Applications . Then select Hot desking settings menu in the Information and settings screen and click Sign out in the Hot desking settings screen. A window appears with a notification:

This will remove your desk booking and personal data from the device

Click Sign out to confirm the action.

- On the mobile, open the Webex application and access the Booked Devices, click the Sign out button next to the booked phone name.

After you sign out, your personal data and synced Webex call logs remove from the phone (desk). The user account and the phone number changes to workspace account.

Error Scenarios during Hot Desking

You may encounter the following errors before sign-in, after sign-in, and after sign-out from the desk and may need to contact your administrator.

Before Sign-in

- Sign in unavailable during call

- Desk unavailable during upgrade

- Desk unavailable during service issue

- Desk unavailable during service failure

After Sign-in Errors

- Failed to connect to Webex calling. You will be unable to make or receive calls with your personal number.

- Error code contains the message: Personal Account data already populated

- Error code contains the messages:

Couldn't resolve host name

Couldn't connect to server

Timeout was reached

Operation timed out

System time adjustment failed

- Error code contains messages:

Peer certificate cannot be authenticated with given CA certificates

Missing 'serviceDomain' (unknown CI location)

SRP group must be 3072 bits or higher

Unsupported CI SRP handshake protocol

Failed to register on spark with given activation code

No access token

Incomplete account data

GDS refused to process our activation id

Sign-out Errors

- WxC sign-out error

- Network is down

- Call is on or Meeting is on

- Factory reset is not allowed during hotdesking sign-in

Reboot Your Phone

You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change.

Procedure

Step 1

Press Applications .

Step 2

Select Device administration > Restart.

Step 3

Select OK to confirm that you want to reboot your phone.

Chapter 7. Accessories

- Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware

- View the Accessories Associated with Your Phone

- Headsets

- External Speakers and Microphone

- Cisco 8800 series Key Expansion Module setup overview

Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware

Accessory Support for the Cisco IP Phone 8800 Series with Multiplatform Firmware

Accessory

Type

Cisco IP Phone

8811 and 8841

8845

8851

8861

8865

Cisco Accessory

Cisco IP Phone 8800 Key Expansion Module

Add-on module

Not supported

Not supported

Supported

Supported

Supported

Supports up to 2 expansion modules.

Supports up to 3 expansion modules.

Wall Mount Kit

Supported

Supported

Supported

Supported

Supported

Footstand

Supported

Supported

Supported

Supported

Supported

Cable Lock

Supported

Supported

Supported

Supported

Supported

Cisco Headset 520 Series

USB

Not supported

Not supported

Supported

Supported

Supported

Cisco Headset 530 Series

Standard RJ9

Supported

Supported

Supported

Supported

Supported

USB Adapter

Not supported

Not supported

Supported

Supported

Supported

Cisco Headset 560 Series with Standard Base

Cisco Headset 560 Series with Multibase

Standard RJ9 and AUX

Supported

Supported

Supported

Supported

Supported

USB

Not supported

Not supported

Supported

Supported

Supported

Cisco Headset 730

Bluetooth*

Not supported

Not supported

Not supported

Not supported

Not supported

USB Adapter

Not supported

Not supported

Supported

Supported

Supported

USB-C Cable

Not supported

Not supported

Supported

Supported

Supported

*—For the Bluetooth connection with Cisco IP Phone Multiplatform Phones, the limited call features (for example, answer or end a call) are available. The call features will be fully supported in a future release. Currently, we recommend that you use the Cisco Headset 730 by a USB adapter or a USB-C cable.

Third-Party Accessories

Headsets: See Third Party Headsets. This section includes information about each headset type.

Analog

Supported

Supported

Supported

Supported

Supported

Analog Wideband

Supported

Supported

Supported

Supported

Supported

Bluetooth*

Not supported

Supported

Supported

Supported

Supported

USB

Not supported

Not supported

Supported

Supported

Supported

Electronic Hookswitch

Supported

Supported

Supported

Supported

Supported

See Note 1.

See Note 2.

Microphones: See External Speakers and Microphone.

External PC

Not supported

Not supported

Not supported

Supported

Supported

Speakers: See External Speakers and Microphone.

External PC

Not supported

Not supported

Not supported

Supported

Supported

Note

1. If you connect your headset to the phone with the Y-cable (RJ-9 connector and AUX connector) , make sure that you enable Electronic HookSwitch Control in the Audio Volume area from Voice > User tab on the phone administration web page.

2. When you use the Electronic Hookswitch (EHS):

- The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port.

- The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port, or with Bluetooth.

View the Accessories Associated with Your Phone

You can use the headset jack, Bluetooth, or the USB port to connect external hardware to your phone. The accessory list, by default, contains an analog headset that can be set up to enable wideband

Procedure

Step 1

Press Applications .

Step 2

Select one of the following options:

- Status > Accessories

- Bluetooth > Devices

Step 3

(Optional) Select an accessory and press Details.

Headsets

Here are the Cisco headsets we support. For tips on setting up and using these headsets, take a look at the info for your model:

- Bang & Olufsen Cisco 980

- Cisco Headset 320 Series

- Cisco Headset 520 Series

- Cisco Headset 530 Series

- Cisco Headset 560 Series

- Cisco Headset 720 Series

- Cisco Headset 730

See the Cisco Headset Compatibility Guide for detailed information on Cisco headset integration with your device.

- Important Headset Safety Information

- Cisco Headsets 500 Series

- Cisco Headsets 700 Series

- Third Party Headsets

- Standard Headsets

- USB headsets

- Bluetooth Wireless Headsets

- Wireless Headsets

- Swap Headsets While on a Call

- Adjust Sidetone Gain

- Adjust the Microphone Gain

- Test the Microphone

- Tune the Speaker

- Specify an Audio Device for a Call

- Dynamically Select an Audio Path for a Call

Important Headset Safety Information

High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage.

When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.

Be aware of your surroundings. When you use your headset, it may block out important external sounds, particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your headset or headset cables in an area where people or pets can trip over them. Always supervise children who are near your headset or headset cables.

Cisco Headsets 500 Series

You can use the Cisco Headset 500 Series with your Cisco IP Phone 8800 Series Multiplatform Phones. The Cisco Headset 500 Series offers a more enhanced experience with:

- In-call indicators: LEDs on an ear plate

- Simplified call controls

- Customized audio

The supported headsets are:

- Cisco Headset 520 Series

- Cisco Headset 531 and 532

- Cisco Headset 560 Series (Standard Base and Multibase)

- Cisco Headset 521 and 522

- Cisco Headset 531 and 532

- Cisco Headset 561 and 562

- Upgrade the Headset 500 Series Firmware

- Cisco Headset 500 Series Setup

- Replace your Cisco Headset 500 Series ear pads

Cisco Headset 521 and 522

The Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco Headset 522 features two earpieces for use in a noisy workplace.

Both headsets feature a 3.5-mm connector for use on laptops and mobile devices. An inline controller with a USB connector is also available for use on the Cisco IP Phone 8851, 8861, and 8865 with Multiplaform Firmware. The controller is an easy way to answer your calls, and to access basic phone features such as hold and resume, mute, and volume control.

The Cisco Headsets 521 and 522 require Multiplatform Firmware Release 11.2(3) or later version. Upgrade your phones to the latest firmware before using these headsets.

To check your phone model and the firmware version, press Applications and select Status > Product information. The Product name field shows your phone model. The Software version field shows the installed load where you can get the firmware version.

- Cisco Headset 521 and 522 Buttons and LED

Cisco Headset 521 and 522 Buttons and LED

Your controller buttons are used for basic call features.

Cisco Headset 521 and 522 Controller

The following table describes the Cisco Headset 521 and 522 controller buttons.

Cisco Headset 521 and 522 Controller Buttons

Number

Name

Description

1

Mute button

Toggle the microphone on and off.

2

Volume button ( and )

Adjust the volume on your headset.

3

Call button

Use to manage calls:

- Press once to answer an incoming call.

- Press and hold for 2 seconds to end a call.

- Press twice to reject an incoming call.

- Press once to put an active call on hold. Press again to retrieve a call from hold.

Cisco Headset 531 and 532

The Cisco Headset 530 Series are two headsets that are developed for Cisco products and services. The 531 headset features a single earpiece, and offers lightweight comfort. The 532 headset features two earpieces for use in a noisy environment or busy office.

The Cisco Headset 531 and 532 use one of two connectors with the Cisco IP Phone 8800 Series with Multiplatform Firmware:

- RJ9 connector–Use it with Cisco IP Phones that have a headset port.

- USB headset adapter– Provides enhanced call control and currently supports the 8851, 8861, and 8865 Cisco IP Phone models.

The Cisco Headset USB Adapter is available for use with the Cisco Headset 531 and 532. With the adapter, you can test your headset, and customize your bass and treble, gain or microphone volume, and sidetone or feedback settings. The adapter also retains your settings if you switch between phones.

The Cisco USB adapter is supported on Cisco IP Phone 8851, 8861, and 8865 with Multiplatform Firmware. To check your phone model, press Applications > Status > Product information. The Product name field shows your phone model.

The Cisco Headset 530 Series require Multiplatform Firmware Release 11.1(2) or a later version. Upgrade your phones to the latest firmware before using these headsets.

- Cisco Headset 531 and 532 LED and Buttons

Cisco Headset 531 and 532 LED and Buttons

The Cisco Headset USB Adapter for Cisco Headset 530 Series is used for the basic call features.

Cisco Headset USB Adapter

The following table describes the Cisco Headset 531 and 532 USB Adapter buttons.

Cisco Headset USB Adapter Buttons

Number

Name

Description

1

Mute button

Toggle the microphone on and off. When Mute on the USB adapter is enabled, the Mute button on the USB adapter lights up.

2

Volume button ( and )

Adjust the volume on your headset.

3

Call button

Incoming and active call management depends upon if you have one call or multiple calls.

One call:

- Press once to answer incoming calls.

- Press once to put an active call on hold. Press again to retrieve the call from hold.

- Press twice to reject an incoming call.

Multiple calls:

- Press once to put an active call on hold, and to answer a second incoming call.

- Press once to put a current call on hold and press again to resume a call.

- Press and hold for 2 seconds to end the current call and press again to resume a held call.

- Press and hold for 2 seconds to end an active call, and to answer another incoming call.

- Press twice to stay on a current call, and to reject a second incoming call.

Cisco Headset 561 and 562

The Cisco Headset 560 Series are two wireless headsets that are developed for Cisco products and services. The Cisco Headset 561 features a single earpiece, and offers lightweight comfort. The Cisco Headset 562 features two earpieces for use in a noisy environment or busy office.

The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets. The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with Standard Base support connection with a single source from a phone or a computer. The Cisco Headset 560 Series with Multibase support multiple sources from phones, computers, and Bluetooth-paired devices and provide an easy and intuitive switch among the connected sources.

You can connect the Cisco Headset 560 Series with any of the following:

- RJ9 and AUX connector (Y-cable)—Supported on Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 with multiple platforms.

- USB connector—Supported on Cisco IP Phones 8851, 8861, and 8865 with multiple platforms.

The Cisco Headset 560 Series require Multiplatform Firmware Release 11.2(3) and higher. Upgrade your phones to the latest firmware before using these headsets.

To check your phone model and the firmware version, press Applications and select Status > Product information. The Product name field shows your phone model. The Software version field shows the installed load where you can get the firmware version.

- Cisco Headset 561 and 562 Buttons and LED

- Charge Cisco Headset 561 and 562

Cisco Headset 561 and 562 Buttons and LED

Your headset buttons are used for basic call features.

Cisco Headset 561 and 562 Headset Buttons

The following table describes the Cisco Headset 561 and 562 Headset buttons.

Cisco Headset 561 and 562 Headset Buttons

Number

Name

Description

1

Power and Call button

Use to power the headset on and off.

Press and hold for 4 seconds to power on/off the headset.

Incoming and active call management depends upon if you have one call or multiple calls.

One call:

- Press once to answer incoming calls.

- Press once to put an active call on hold. Press again to retrieve the call from hold.

- Press twice to reject an incoming call.

Multiple calls:

- Press once to put an active call on hold, and to answer a second incoming call.

- Press once to put a current call on hold and press again to resume a call.

- Press and hold for 2 seconds to end the current call and press again to resume a held call.

- Press and hold for 2 seconds to end an active call, and to answer another incoming call.

- Press twice to stay on a current call, and to reject a second incoming call.

2

Mute button

Toggle the microphone on and off. When Mute on the headset is enabled:

- The Mute button on the phone lights up.

- The Mute button on the headset base lights up. (For Multibase only)

3

Volume button ( and )

Adjust the volume on your headset.

4

LED

Shows the headset status:

- Blinking red—Incoming call.

- Steady red—Active call.

- Flashing white every 6 seconds—The headset is paired and idle.

- Blinking white—Firmware upgrade is in process or the headset is pairing with the base station.

Charge Cisco Headset 561 and 562

Use the headset base to charge the headset.

Procedure

Place the headset into the socket on the base.

The LEDs on the base station indicate the charging status. When the headset is fully charged, the five LEDs on the base are steady white. If the LEDs don't light up, remove the headset from the base and try again.

Upgrade the Headset 500 Series Firmware

When you connect the headset to the phone, the phone checks the headset firmware version. If a new version is available, the phone prompts you to upgrade your headset. The headset upgrade prompt displays only when you are on the home screen of the idle phone. If the phone is in use when a new version firmware is detected, the upgrade prompt displays when you return to the home screen in idle mode.

Note

If you don't respond to the upgrade prompt, the upgrade automatically starts when the countdown ends.

Before you begin

Your administrator configures the upgrade rule for your headset on the phone administration web page.

Procedure

Step 1

Press Upgrade on the phone when prompted.

The upgrade icon on the upper-right corner of the phone screen indicates that the headset is upgrading. The time that the upgrade process takes varies with headset models, from 10 to 15 minutes.

Step 2

(Optional) If you want to upgrade your headset later, press Postpone.

You will be prompted every 2 hours until you start the upgrade.

Cisco Headset 500 Series Setup

On the phone screen, you can test your headset, customize your bass and treble, gain or microphone volume, and sidetone or feedback settings when:

- The Cisco Headset 520 Series is connected to the phone with the inline USB controller.

- The Cisco Headset 531 and 532 is connected to the phone with the USB adapter.

- The Cisco Headset 560 Series Standard Base or Multibase is connected to the phone with the Y-cable or the USB cable.

You are prompted to set up your headset when you connect it to the phone. If you ignore the headset setup prompt, you can also access it from Applications > Status > Accessories.

Note

The settings are stored in the inline USB controller, the USB adapter, or the headset base, varying from headset models. A factory reset on the phone does not affect the headset settings.

- Adjust Your Headset Bass and Treble

- Adjust Your Headset Microphone Volume

- Adjust your headset speaker feedback

- Test Your Headset Microphone

Adjust Your Headset Bass and Treble

You can customize your headset by adjusting the bass and treble. If you prefer a headset with more bass, tune it toward the warmer setting. If you prefer more treble, tune it toward the brighter setting.

Procedure

Step 1

Press Applications .

Step 2

Select Status.

Step 3

Select Accessories.

Step 4

Navigate to Setup > Speaker > Tuning.

Step 5

Press or to adjust the tuning.

Step 6

Press Save to apply and retain your setting.

Adjust Your Headset Microphone Volume

Microphone volume is also known as gain. You can adjust the gain level when you are on a call with various loud and soft voices. This setting equalizes the voices that you hear in the earpiece by making the loud voices softer, and the quiet voices louder.

Procedure

Step 1

Press Applications .

Step 2

Select Status.

Step 3

Select Accessories.

Step 4

Navigate to Setup > Microphone > Gain.

Step 5

Press or to adjust the gain level.

Step 6

Press Save to apply and retain your setting.

Adjust your headset speaker feedback

Feedback, also called sidetone, is the term for hearing your own voice in your headset. You can adjust the sidetone level or turn it off if you find it distracting to hear your own voice during a call.

Procedure

Step 1

Press Applications .

Step 2

Navigate to Status > Accessories > Setup > Speaker > Sidetone.

Step 3

Press or to adjust the sidetone.

The sidetone default value is Off.

Step 4

Press Set to apply and retain your settings.

Test Your Headset Microphone

You can check if your microphone is working before you begin a call.

Procedure

Step 1

Press Applications .

Step 2

Select Status.

Step 3

Select Accessories.

Step 4

Navigate to Setup > Microphone > Test.

Step 5

Press Record and speak into the microphone.

Step 6

Press Playback when you finish speaking and listen to the test recording.

Maximum recording time is 20 seconds.

Replace your Cisco Headset 500 Series ear pads

Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily.

Note

Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset 530 Series.

Procedure

Step 1

Rotate the old ear pad counterclockwise.

Step 2

Pull the old ear pad away from the speaker.

Step 3

Push the new ear pad toward the speaker.

Step 4

Rotate the new ear pad clockwise.

Cisco Headsets 700 Series

You can use the Cisco Headset 700 Series with the following Cisco IP Phone Multiplatform Phones:

- Cisco IP Phone 8851 Multiplatform Phones

- Cisco IP Phone 8861 Multiplatform Phones

- Cisco IP Phone 8865 Multiplatform Phones

The Cisco Headset 700 Series is a wireless headset that uses Bluetooth connectivity to pair with Cisco IP Phone Multiplatform Phones. It provides the following features:

- Reliable audio with Clear Voice

- Enterprise-grade security

- Intelligent headset management

- Customizable Audio

The supported headset model in the Cisco Headset 700 Series is:

- Cisco Headset 730

The firmware version of the headset must be 1-7-0-138 or later.

The firmware version of the USB adapter must be 1-3-12 or later.

- Cisco Headset 730

- Upgrade the Headset 730 Firmware

- Find Details of Your Headset 730 on the Phone

- Mute or Unmute the Headset

- Headset or Phone Mute Toggle

- Mute or Unmute with Headset Boom

- A Mute Sync Between a Headset and Phone Fails

Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with the Cisco IP Phones Multiplatform Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.

The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any USB power adapter.

You can connect the Cisco Headset 730 with any of the following:

- USB adapter

- USB-C cable

- 3.5 mm audio cable

The following call control features apply to the Cisco Headset 730 that is used with the Cisco IP Phone Multiplatform Phones:

- Answer a call

- End a call

- Adjust the headset volume

- Hold a call

- Resume a call

- Reject a call

- Handle multiple calls

- Mute your microphone

Note

These call control features are available only when the headset connects to the phone by USB adapter or USB-C cable. For the Bluetooth connection, only basic call control features are supported (such as, answer or end a call), the call control features will be fully supported in a future release.

For more information about the Cisco Headset 730, see Cisco Headset 730 User Guide.

The Cisco Headset 730 requires Multiplatform Firmware Release 11.3(5) and higher. Upgrade your phones to the latest firmware before using the headset.

To check your phone model and the firmware version, press Applications and select Status > Product information. The Product name field shows your phone model. The Software version field shows the installed load where you can get the firmware version.

Upgrade the Headset 730 Firmware

When you connect the headset to the phone, the phone checks the headset firmware version. If a new version is available, the phone prompts you to upgrade your headset. The headset upgrade prompt displays only when you are on the home screen of the idle phone. If the phone is in use when a new version firmware is detected, the upgrade prompt displays when you return to the home screen in idle mode.

Note

If you don't respond to the upgrade prompt, the upgrade automatically starts when the countdown ends.

Before you begin

- Your administrator configures the upgrade rule for your headset on the phone administration web page.

- Your phone is idle.

Procedure

Step 1

Return to or enter the phone main screen.

Step 2

Connect the headset to the phone with the USB-C cable.

Note

The headset can be upgraded only by the USB-C connection.

Step 3

Press Upgrade on the phone when prompted.

The upgrade icon on the upper-right corner of the phone screen indicates that the headset is upgrading. The time that the upgrade process takes varies with headset models, from 10 to 15 minutes.

Step 4

(Optional) If you want to upgrade your headset later, press Postpone.

You will be prompted every 2 hours until you start the upgrade.

Find Details of Your Headset 730 on the Phone

You can find information about the name, model, serial number, and firmware version of the Cisco Headset 730 on the phone.

Before you begin

- Ensure that the firmware version of your headset is 1-7-0-138 or later.

To upgrade the firmware of your headset, see Upgrade the Headset 730 Firmware.

- Ensure that the firmware version of the USB adapter for the headset is 1-3-12 or later.

For details about how to upgrade the adapter, contact the Headset support.

Procedure

Step 1

Press Applications .

Step 2

Select Status > Accessories.

The menu displays the accessories that have connected to the phone.

Step 3

Highlight the Cisco Headset 730 from the Accessories menu.

If the menu displays the Cisco USB HD Adapter instead, this means that the headset doesn't pair to the phone. You can proceed with the next step to find details about the USB adapter.

Step 4

Press Details.

Step 5

Press to exit.

Mute or Unmute the Headset

You can mute or unmute the headset in two different ways.

Procedure

To mute or unmute the headset, perform any of the following.

- Press the mute key.

- To set force-muted or not-force-muted, lift or lower the headset boom.
For more information, see Mute or Unmute with Headset Boom.

Note

Phone has one way to mute or unmute. Press the mute key to mute or unmute the phone.

Headset or Phone Mute Toggle

When you press the headset or phone mute key, the following table shows the variations in the mute status:

Headset Boom status

Current Status

Action

Result

Force-muted

Muted

Press headset or phone mute toggle

Muted

Not Force-muted

Muted

Unmuted

Unmuted

Muted

Note

The phone will be forced to mute if the headset is force-muted.

- Toggle the headset mute or phone mute, the mute state will still be muted if the headset boom has been forced to mute.

- Toggle the headset mute or phone mute will change the mute status if the boom on the headset has not been forced to be muted

Mute or Unmute with Headset Boom

When the headset boom is lowered or raised, the results are shown in the following table:

Headset Boom status

Current Status

Action

Result

Force-muted

Muted

Lower headset boom to not force-muted position

Unmuted

Not Force-muted

Muted

Lift headset boom to force-mute position

Muted

Unmuted

Muted

Note

The phone will be forced to mute when the headset is muted.

- Lower the headset boom if the headset is force-muted, and the state will change to unmuted.

- Lift the headset boom will change the mute status to muted.

A Mute Sync Between a Headset and Phone Fails

Problem

A mute status sync between a headset and a phone is not possible.

Cause

- When Phone is idle

- When Phone is on hold

- When Phone is dialing

- When Phone is ringing

- When the conditions of current call is active and audio path is headset are not met.

Therefore, pressing the mute or unmute key has no impact.

Solution

- Verify if your headset is connected to a phone, but only one phone.

- Verify if the call is active (not ringing, not dialling, or on hold)

- Verify if the headset is your phone's audio path.

- Verify if the force-mute setting on your headset is active.

Third Party Headsets

Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones. But Cisco does not certify or support products from headset or handset vendors.

Headsets connect to your phone using either the USB or the auxiliary port. Depending upon your headset model, you have to adjust your phone's audio settings for the best audio experience, including the headset sidetone setting.

If you have a third-party headset, and you apply a new sidetone setting, then wait one minute and reboot the phone so the setting is stored in flash.

The phone reduces some background noise that a headset microphone detects. You can use a noise canceling headset to further reduce the background noise and improve the overall audio quality.

If you are considering a third-party headset, we recommend the use of good quality external devices; for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices, such as mobile phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.

Note

Sometimes, use of a local power cube or power injector may reduce or eliminate hum.

Environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed mean that no single headset solution is optimal for all environments.

We recommend that customers test headsets in the intended environment to determine performance before making a purchasing decision to deploy on a large scale.

You can use only one headset at a time. The most-recently connected headset is the active headset.

- Audio Quality

- Wired Headsets

- Wireless Headsets

Audio Quality

Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance of any third-party headset. However, various headsets from leading headset manufacturers are reported to perform well with Cisco IP Phones.

Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party headset support for Cisco products, go to the manufacturer's web site.

Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.

Wired Headsets

A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone.

When you install a wired headset, make sure you press the cable into the channel in the phone.

Caution

Failure to press the cable into the channel in the phone can lead to cable damage.

Wireless Headsets

You can use most wireless headsets with your phone. For a list of supported wireless headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html

Refer to your wireless headset documentation for information about connecting the headset and using the features.

Standard Headsets

You can use a standard headset with your desk phone. Standard headsets plug into the back of the phone with an RJ-type connecter.

- Connect a standard headset

Connect a standard headset

Procedure

Plug the headset into the jack on the back of the phone and press the cable into the cable channel.

Standard Headset Connection

Caution

Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone. The cable channel reduces the strain on the connector and the printed circuit board.

USB headsets

You can use a USB headset for your calls if your phone has a USB port.

If your phone has more than one USB port, only one USB headset can be connected at a time.

For a list of supported headsets, see Unified Communications Endpoint and Client Accessories. USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer.

- Connect a USB headset

Connect a USB headset

When you use USB headsets with your phone, keep in mind:

- You can use only one headset at a time. The most-recently connected headset is the active headset.

- If you are on an active call and unplug a USB headset, the audio path does not change automatically. You need to press the Speakerphone button or pick up the handset.

- If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker.

- If you are on an active call and plug in a USB headset, the audio changes to the USB headset.

Procedure

Plug the USB headset plug into the USB port on the phone.

Bluetooth Wireless Headsets

Cisco IP Phone 8845, 8851, 8861 and 8865 with Multiplatform Firmware supports Bluetooth wireless headsets. For a list of supported third party headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Bluetooth enables low-bandwidth wireless connections within a range of 66 feet (20 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. Bluetooth wireless technology operates in the 2.4 GHz band, which is the same as the 802.11b/g band. Interference issues can occur. We recommend that you:

- Use 802.11a, 802.11n, or 802.11ac that operates in the 5 GHz band.

- Reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects.

The Cisco IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco IP Phone can connect with up to 50 headsets, one at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.

After a device is paired, the Bluetooth connection is maintained as long as both devices (phone and headset) are enabled and within range of each other. The connection typically reestablishes itself automatically if either of the devices powers down then powers up. However, some headsets require user action to reestablish the connection.

The Bluetooth icon indicates that Bluetooth is on, whether a device is connected or not.

Potential interference issues can occur. We recommend that you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects. If possible, configure other 802.11 devices to use the 802.11a channels.

For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone. But some barriers such as walls or doors can affect the connection. Interference from other electronic devices can also affect performance.

When headsets are more than 30 feet (10 meters) away from the Cisco IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. The paired headset reconnects when it is comes back into range of the Cisco IP Phone. For certain phone types that operate in power-save modes, you can wake up the headset by tapping on the operational button.

Enable the headset before you add it as a phone accessory.

The phone supports various Handsfree Profile features that allow you to use devices such as Bluetooth wireless headsets for certain tasks. For example, instead of pressing Redial on the phone, you can redial a number from the Bluetooth wireless headset by following instructions from the headset manufacturer.

These hands-free features apply to Bluetooth wireless headsets that are used with the Cisco IP Phone 8845, 8851, 8861 and 8865:

- Answer a call

- End a call

- Change the headset volume for a call

- Redial

- Caller ID

- Divert

- Hold and Accept

- Release and Accept

Hands-free devices have different feature activation methods. Device manufacturers may also use different terms when referring to the same feature.

Important

Only one headset type works at any given time. If you use both a Bluetooth headset and an analog headset that are attached to the phone, enabling the Bluetooth headset disables the analog headset. To enable the analog headset, disable the Bluetooth headset. Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset. If you unplug the USB headset, you can either enable the Bluetooth headset or disable the Bluetooth headset to use the analog headset.

For information about how to use your Bluetooth wireless headset, see:

- Cisco IP Phone 8800 Series Multiplatform Phones User Guide , see Bluetooth headsets.

- User Guides provided with your headset

- Turn Bluetooth On or Off

- Add a Bluetooth headset

- Disconnect a Bluetooth headset

- Remove a Bluetooth headset

Turn Bluetooth On or Off

When Bluetooth is active, the Bluetooth icon appears in the phone screen header.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth.

Step 3

Press On or Off.

Step 4

Select Set.

Add a Bluetooth headset

Procedure

Step 1

Make your Bluetooth headset discoverable.

Step 2

Press Applications .

Step 3

Select Bluetooth > Devices

Step 4

Select Scan.

Step 5

Select your headset and press Connect.

Step 6

(Optional) If prompted, enter the PIN for your headset.

Disconnect a Bluetooth headset

You should disconnect your Bluetooth headset before you use it with another device.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth > Devices.

Step 3

Select a Bluetooth headset.

Step 4

Press Disconnect.

Remove a Bluetooth headset

Remove your Bluetooth headset if you aren't going to use it with your phone again.

Procedure

Step 1

Press Applications .

Step 2

Select Bluetooth > Devices.

Step 3

Select a Bluetooth headset and press Delete.

Wireless Headsets

You can use most wireless headsets with your phone. For a list of supported headsets, see http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Refer to your wireless headset documentation for information about connecting the headset and using its features.

Swap Headsets While on a Call

You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However,you can use only one headset at a time.

When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:

- When you connect a USB headset, a Bluetooth, and an analog headset to the phone, you can make your USB headset the preferred audio device.

- When you connect a Bluetooth and an analog headset to the phone, you can make your Bluetooth device the preferred audio device. The Bluetooth headset takes priority over wired headset, so audio is sent or received from Bluetooth headset and there will be no audio on wired headset.

- When you connect only an analog headset to the phone, you make your analog headset the preferred audio device.

Procedure

Step 1

Before you make or answer a call, press Headset.

Step 2

(Optional) If you place a call, dial the number.

Adjust Sidetone Gain

Sidetone is the amount of feedback you hear in your ear when you speak. You can adjust the sidetone gain level for the handset and the analog headsets, but not the headsets that use 3.5-mm jack or the USB ports.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Sidetone gain.

Step 3

Choose the preferred sidetone gain level.

- Off—Turns off the sidetone

- Very low—The minimum sidetone gain level

- Low—The default sidetone gain level

- High—The maximum sidetone gain level

Step 4

Press Save to save the setting.

Adjust the Microphone Gain

You can adjust the microphone gain for the handset, handsfree, and the analog headsets, but not the headsets that use 3.5-mm jack or the USB ports. You make the gain louder or softer to get a good input level.

You can change the microphone gain while you are on a call. If you save the settings during the call, the change is immediate and is used on subsequent calls. If you don't save the settings during the call, the change is only used for the current call.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Microphone gain.

Step 3

Press >> to make the gain level louder and press << to make it softer.

The available options are: Softest, Softer, Soft, Default, Loud, Louder, Loudest.

Note

You can also set the microphone gain based on the device that you use most frequently. Use any of the methods:

- Preferred audio device: Set the preferred audio device to what you use most frequently. For example, if you use analog headset most frequently, then set your preferred device as Headset from the phone menu User preferences > Audio preferences > Preferred audio device. Then adjust the microphone gain of the analog headset, listen to the effect. Then save the one you like. If you use handset most frequently, pick up the handset, ensure you cancel the incoming call. Then adjust the microphone gain.

- Last used audio device: Set the preferred audio device to None from the phone menu User preferences > Audio preferences > Preferred audio device. Then toggle the audiopath once. For example, press the microphone of the handsfree on or off once. Then when you adjust the microphone gain, the microphone of the handsfree will be used for the gain adjustment.

Step 4

Press Save to save the setting.

Test the Microphone

You can test your phone microphone after you configure the microphone gain. This test allows you to evaluate if the microphone gain gives the expected result.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Microphone test.

Step 3

Press Record to start recording.

Step 4

Press StopRec when you finish recording.

The maximum time for a testing recording is 20 seconds.

Step 5

Press Playback to listen to the recording.

Step 6

(Optional) To retest the microphone, repeat step 3 through step 5.

Step 7

Press to exit.

Tune the Speaker

You can tune the speaker for the handset, handsfree, and the analog headsets, but not the headsets that use 3.5-mm jack or the USB ports.

You can tune the speaker while you are on a call. If you save the settings during the call, the change is immediate and is used on subsequent calls. If you don't save the settings during the call, the change is only used for the current call.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Tune speaker.

Step 3

Press >> and << to tune the speaker.

The available options are: Warmest, Warmer, Warm, Default, Bright, Brighter, Brightest.

Note

You can also set the microphone gain based on the device that you use most frequently. Use any of the methods:

- Preferred audio device: Set the preferred audio device to what you use most frequently. For example, if you use analog headset most frequently, then set your preferred device as Headset from the phone menu User preferences > Audio preferences > Preferred audio device. Then tune the speaker of the analog headset, listen to the effect. Then save the one you like. If you use handset most frequently, pick up the handset, ensure you cancel the incoming call. Then tune the speaker.

- Last used audio device: Set the preferred audio device to None from the phone menu User preferences > Audio preferences > Preferred audio device. Then toggle the audiopath once. For example, press the speaker of the handsfree on or off once. Then when you tune the speaker, the speaker of the handsfree will be used for tuning.

Step 4

Press Save to save the setting.

Specify an Audio Device for a Call

You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at time.

When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Audio preferences > Preferred audio device.

Step 3

Press Select to choose one of the options:

- None—Selects the last used audio device.

- Speaker—Selects the speakerphone as the audio device.

- Headset—Selects a headset as the audio device. A headset priority order is:

- USB (highest)

- Bluetooth (medium)

- analog headset (lowest)

- Bluetooth—Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB (medium), and analog headset (lowest).

Step 4

Press Set to save the selection.

Dynamically Select an Audio Path for a Call

You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, only one of them can be used at a time.

When you connect multiple headsets to the phone, the audio path that is used during a call changes based on the audio devices that are connected.

Procedure

Step 1

(Optional) While you are on a call with an analog headset and a Bluetooth headset connected to the phone, plug in a USB headset.

The call switches to the USB headset.

Step 2

(Optional) While you are on a call with a USB headset connected to the phone, unplug the USB headset.

If a Bluetooth headset is connected the call switches to it, else the call switches to the speaker.

Step 3

(Optional) While you are on a call with a Bluetooth headset connected to the phone, disconnect the Bluetooth headset (that is, move out of range or power off the headset).

If a USB headset is connected the call switches to it, else the call switches to an analog headset.

Step 4

(Optional) While you are on a call with an analog headset and a USB headset connected to the phone, plug in a Bluetooth headset.

The call switches to the Bluetooth headset.

External Speakers and Microphone

External speakers and microphones are plug-and-play accessories. You can connect an external PC-type microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks. Connecting an external microphone disables the internal microphone and connecting an external speaker disables the internal phone speaker.

Note

Using poor quality external audio devices, playing loudspeakers at very loud volumes, or placing the microphone very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls.

Cisco 8800 series Key Expansion Module setup overview

Key Expansion Module with Single LCD Screen

Cisco IP Phone 8851/8861 Key Expansion Module with Dual Screen

Cisco IP Phone 8865 Key Expansion Module with Dual Screen

The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The programmable buttons can be set up as phone speed-dial buttons, or phone feature buttons.

There are 3 expansion modules available:

- Cisco IP Phone 8800 Key Expansion Module—Single LCD screen module, 18 line keys, 2 pages, two-column display only.

- Cisco IP Phone 8851/8861 Key Expansion Module—Dual LCD screen module for audio phones, 14 line keys, 2 pages, one-column display only.

- Cisco IP Phone 8865 Key Expansion Module—Dual LCD screen module for video phones, 14 line keys, 2 pages, one-column display only.

Note

The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module require Firmware Release 11.2(3) or later.

You can use more than one expansion module per phone. But each module must be the same type. You cannot mix Cisco IP Phone 8800 Key Expansion Module with a Cisco IP Phone 8851/8861 Key Expansion Module or with a Cisco IP Phone 8865 Key Expansion Module. You cannot mix audio expansion modules with video expansion modules. You also cannot use a video expansion module on an audio phone or an audio expansion module on a video phone.

The following table lists the phones and the number of key expansion modules that each model supports.

Cisco IP Phones and Supported Cisco IP Phone 8800 Key Expansion Module

Cisco IP Phone Model

Supported Number of Key Expansion Modules and Buttons

Cisco IP Phone 8851

2; single LCD screen, 18 line keys, two pages, providing 72 buttons

Cisco IP Phone 8861

3; single LCD screen, 18 line keys, two pages, providing 108 buttons

Cisco IP Phone 8865

3; single LCD screen, 18 line keys, two pages, providing 108 buttons,

Cisco IP Phones and Supported Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module

Cisco IP Phone Model

Supported Numbers of Key Expansion Modules and Buttons

Cisco IP Phone 8851

2; dual LCD screen, 14 line keys, two pages, providing 56 buttons

Cisco IP Phone 8861

3; dual LCD screen, 14 line keys, two pages, providing 84 buttons

Cisco IP Phone 8865

3; dual LCD screen, 14 line keys, two pages, providing 84 buttons

- Key Expansion Module power information

- Key Expansion Module buttons and hardware

- Column modes

- Allocate a Key Expansion Module type with the phone menu

- Adjust the screen brightness

- Modify a speed dial on a Key Expansion Module

- View the UDI Information of the Key Expansion Module

- Add Features or Menu Shortcuts to Key Expansion Module Line Keys

- Use Key Expansion Module Line as a SIP Line (8800 only)

- Remove Features or Menu Shortcuts from Key Expansion Module Line Keys

Key Expansion Module power information

If you use a key expansion module with your IP phone, then Power over Ethernet (PoE) is enough to power your expansion modules. But, your phone must have an IP address in order to charge the expansion module.

A power cube is needed for smartphone or tablet charging when your key expansion module is attached.

A key expansion module uses 48V DC, 5W per module. If you are charging a smartphone or a tablet, note the following:

- Side USB: Up to 500mA/2.5W charging

- Back USB: Fast charging, Supports up to 2.1A/10.5W charging

Power-Supply Compatibility for Cisco IP Phone 8800 Key Expansion Module

Configuration

802.3af Power over Ethernet (PoE)

802.3at PoE

Cisco IP Phone Power Cube 4

8851 with 1 key expansion module

Yes

Yes

Yes

8851with 2 key expansion modules

No

No

See the third note below

Yes

8861 with 1 key expansion module

No

Yes

Yes

8861 with 2 key expansion modules

No

Yes

See the first note below

Yes

8861 with 3 key expansion modules

No

Yes

See the first note below

Yes

Note

- The fast-charging feature on the back USB does not work when more than one key expansion module is attached to a Cisco IP Phone 8861 using 802.3at PoE.

- The fast-charging feature on the back USB doesn’t work when more than one key expansion module is attached to a Cisco IP Phone 8861, unless Cisco Universal PoE (UPoE) is used.

- Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware. You can find the phone version information on the lower back of the phone as part of the TAN and PID label. Version information is also located on the individual phone packaging.

Power-Supply Compatibility for Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module

Configuration

802.3af Power over Ethernet (PoE)

802.3at PoE

Cisco IP Phone Power Cube 4

8851 with 1 key expansion module

Yes

Yes

Yes

8851with 2 key expansion modules

No

Yes

See the third note below

Yes

8861 and 8865 with 1 key expansion module

No

Yes

Yes

8861 and 8865 with 2 key expansion modules

No

Yes

See the first note below

Yes

8861 and 8865 with 3 key expansion modules

No

Yes

See the first note below

Yes

Note

- The fast-charging feature on the back USB does not work when more than one key expansion module is attached to a Cisco IP Phone 8861 and 8865 using 802.3at PoE.

- The fast-charging feature on the back USB doesn’t work when more than one key expansion module is attached to a Cisco IP Phone 8861 and 8865, unless Cisco Universal PoE (UPoE) is used.

- Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware. You can find the phone version information on the lower back of the phone as part of the TAN and PID label. Version information is also located on the individual phone packaging.

Key Expansion Module buttons and hardware

Cisco IP Phone Key Expansion Module (Single LCD) Buttons and Hardware

Cisco IP Phone Key Expansion Module (Dual LCD) Buttons and Hardware

The following table describes the features of the key expansion module.

Key Expansion Modules Buttons and Hardware

LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone service, or phone feature assigned to each button.

Icons that indicate line status resemble (in both appearance and function) the icons on the phone to which the key expansion module is attached.

1

Lighted buttons—Line buttons. Each button or pair of buttons corresponds to one line. The lights beneath each button indicate the state of the corresponding line as follows:

- light off—Button is not configured.

- green steady LED—Line is configured correctly is in idle state.

- red steady LED—Line in use and have an active call on it.

- amber steady/blinking LED—A configuration error occurred when this feature was being set up.

2

Shift buttons—2 buttons. The button for page 1 is labeled as 1 and the button for page 2 is labeled as 2. The lights in each button indicate the state of the page as follows:

- green steady LED—Page is in view.

- light off—Page is not in view.

- amber steady LED—Page is not in view with one or more alerting calls on the page.

Column modes

If you are using the Cisco IP Phone 8800 Key Expansion Module, two-column mode is the default on the Cisco IP Phone 8800 Key Expansion Module.

The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module only support one-column mode and these key expansion modules do not support two-column mode.

One-Column Mode

One-column mode in Cisco IP Phone 8851/8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module—Each button on the right of the screen is assigned to a speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 14 items on page 1, and up to 14 items on page 2.

Cisco IP Phone 8851/8861 Key Expansion Module

Cisco IP Phone 8865 Key Expansion Module

Two--Column Mode

If you are using Cisco IP Phone 8800 Key Expansion Module single-LCD screen expansion module, you can set up the module in two-column mode.

In two-column mode, each button on the left and right of the screen is assigned to a speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 18 items on page 1, and up to 18 items on page 2

Cisco IP Phone 8800 Key Expansion Module

Allocate a Key Expansion Module type with the phone menu

You can assign the type of key expansion module that the phone supports.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences > KEM type.

Step 3

Select the key expansion module type.

Step 4

Press Save.

Adjust the screen brightness

You can change the brightness of the key expansion module screen to make it easier to read.

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Attendant console preferences.

Step 3

Enter a number between 4-15.

Step 4

Press Set.

Modify a speed dial on a Key Expansion Module

If one of the line keys on the key expansion module is configured as a speed dial, you can press the line key to change the speed-dial number. You can also verify this change by checking the Unit field on the phone web page. When the line keys on the key expansion module are configured as a blf, blf+call pickup, blf+call park, or call park, you cannot change the speed-dial number when you press the line key.

Procedure

Step 1

Press a key expansion module speed-dial key for at least 2 seconds.

Step 2

In the Define Speed Dial window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key.

Step 3

Press Save.

View the UDI Information of the Key Expansion Module

You can view the Unique Device Identifier (UDI) information of the key expansion module. The UDI information includes:

- Product name (PID)

- Product Version ID (VID)

- Serial number (SN)

Procedure

Step 1

Press Applications .

Step 2

Select Status > Accessories > Attendant console unit n.

Add Features or Menu Shortcuts to Key Expansion Module Line Keys

After you configure a line key on the key expansion module with a menu shortcut or a feature, you can press the configured line key to open the menu or access the feature.

Before you begin

Your administrator must enable this feature on your phone.

Procedure

Step 1

Press and hold a line key for two seconds. The available feature list is displayed.

Step 2

Do the following actions as you need:

- Select a feature from the list to add it to the line key.

- Select a menu item from the menu shortcut list to add it to the line key.

Step 3

Press Set.

Use Key Expansion Module Line as a SIP Line (8800 only)

When an extension is assigned to the key expansion module line key by your administrator, you can use the key expansion module line key as a SIP line.

Before you begin

Your administrator has configured the key expansion module line key as a SIP line.

Note

This feature is only available in Cisco IP phone 8851, 8861, and 8865. Only video key expansion module and audio key expansion module support this feature.

Procedure

Step 1

Select a key expansion module line key, when there is an incoming call in a phone line that is assigned to the selected key expansion module line key, you can answer it from the key expansion module line key. You can also perform hold and resume using Hold and Resume softkeys.

Step 2

Select a key expansion module line key, for any outgoing call in a phone line that is assigned to the selected key expansion module line key, control the call from the key expansion module key. You can also perform hold and resume using Hold and Resume softkeys.

Remove Features or Menu Shortcuts from Key Expansion Module Line Keys

Procedure

Step 1

Press and hold the line key on the key expansion module for two seconds. The feature list is displayed.

Step 2

Select None from the list and press Set.

Chapter 8. Product Safety and Security

- Safety and Performance Information

- Compliance Statements

- Cisco Product Security Overview

- Cisco Circular Economy

- Important Online Information

Safety and Performance Information

- Power Outage

- Regulatory Domains

- Health-Care Environments

- External Devices

- Bluetooth Wireless Headset Performance

- Ways to Provide Power to Your Phone

- Phone Behavior During Times of Network Congestion

- UL Warning

- EnergyStar

- Product Label

Power Outage

Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If a power failure or disruption occurs, you may need to reset or reconfigure the equipment before you can use service or emergency calling service dialing.

Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of the specific regulatory domain, the phone will not function properly, and you might violate local regulations.

Health-Care Environments

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

External Devices

We recommend that you use good-quality external devices that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. External devices include headsets, cables, and connectors.

Depending on the quality of these devices and their proximity to other devices, such as mobile phones or two-way radios, some audio noise may still occur. In these cases, we recommend that you take one or more of these actions:

- Move the external device away from the source of the RF or AF signals.

- Route the external device cables away from the source of the RF or AF signals.

- Use shielded cables for the external device, or use cables with a better shield and connector.

- Shorten the length of the external device cable.

- Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of external devices, cables, and connectors.

Caution

In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Bluetooth Wireless Headset Performance

Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected is used as the default.

Because of potential interference issues, we recommend that you move 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.

The Bluetooth wireless headset does not need to be within direct line-of-sight of the phone. However, some barriers, such as walls or doors, and interference from other electronic devices, can affect theconnection.

Ways to Provide Power to Your Phone

You can provide power to your phone in one of these ways:

- Use the power adapter that comes with your phone.

- If your network supports Power over Ethernet (PoE), you can plug your phone into the network. Plug an Ethernet cable into the Ethernet phone port and into the network.

If you are not sure whether your network supports PoE, check with your administrator.

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

- Administrative tasks, such as an internal port scan or security scan.

- Attacks that occur on your network, such as a Denial of Service attack.

UL Warning

The LAN/Ethernet cable or other cables attached to the device should not be extended outside of the building.

EnergyStar

The following phones have EnergyStar certification:

- Cisco IP Phone 8811

- Cisco IP Phone 8841

- Cisco IP Phone 8851

- Cisco IP Phone 8851NR

Any phone model that isn't listed in the above list isn't certified.

Product Label

The product label is located on the bottom of the device.

Compliance Statements

- Compliance Statements for the European Union

- Compliance Statements for the USA

- Compliance Statements for Canada

- Compliance Statements for New Zealand

- Compliance Statements for Taiwan

- Compliance Statement for Argentina

- Compliance Information for Brazil

- Compliance Statement for Singapore

- Compliance Information for Japan

- FCC Compliance Statements

Compliance Statements for the European Union

- CE Marking

- RF Exposure Statement for the European Union

CE Marking

The following CE mark is affixed to the equipment and packaging.

RF Exposure Statement for the European Union

This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU.

Compliance Statements for the USA

- Part 15 Radio Device

Part 15 Radio Device

Caution

The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.

Compliance Statements for Canada

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Avis de Conformité Canadien

Cet appareil est conforme aux normes RSS exemptes de licence RSS d’Industry Canada. Le fonctionnement de cet appareil est soumis à deux conditions : (1) ce périphérique ne doit pas causer d'interférence et (2) ce périphérique doit supporter les interférences, y compris celles susceptibles d'entraîner un fonctionnement non souhaitable de l'appareil. La protection des communications ne peut pas être assurée lors de l'utilisation de ce téléphone.

Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada.

- Canadian RF Exposure Statement

- Canadian High-Power Radars Statement

Canadian RF Exposure Statement

THIS DEVICE MEETS THE LIMITS AS REFERENCED BY ISED RSS-102 R5 FOR EXPOSURE TO RADIO WAVES

Your device includes a radio transmitter and receiver. It is designed not to exceed the General populace (uncontrolled) limits for exposure to radio waves (radio frequency electromagnetic fields) as referenced in RSS-102 which references Health Canada Safety Code 6 and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

As such the systems are designed to be operated as to avoid contact with the antennas by the end user. It is recommended to set the system in a location where the antennas can remain at least a minimum distance as specified from the user in accordance to the regulatory guidelines which are designed to reduce the overall exposure of the user or operator.

The device has been tested and found compliant with the applicable regulations as part of the radio certification process.

Déclaration d'Exposition aux RF Canadienne

CE PÉRIPHÉRIQUE RESPECTE LES LIMITES DÉCRITES PAR LA NORME RSS-102 R5 D'EXPOSITION À DES ONDES RADIO

Votre appareil comprend un émetteur et un récepteur radio. Il est conçu pour ne pas dépasser les limites applicables à la population générale (ne faisant pas l'objet de contrôles périodiques) d'exposition à des ondes radio (champs électromagnétiques de fréquences radio) comme indiqué dans la norme RSS-102 qui sert de référence au règlement de sécurité n°6 sur l'état de santé du Canada et inclut une marge de sécurité importantes conçue pour garantir la sécurité de toutes les personnes, quels que soient leur âge et état de santé.

En tant que tels, les systèmes sont conçus pour être utilisés en évitant le contact avec les antennes par l'utilisateur final. Il est recommandé de positionner le système à un endroit où les antennes peuvent demeurer à au moins une distance minimum préconisée de l'utilisateur, conformément aux instructions des réglementations qui sont conçues pour réduire l'exposition globale de l'utilisateur ou de l'opérateur.

Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.

Canadian High-Power Radars Statement

Users should also be advised that high-power radars are allocated as primary users (that is, priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.

Devraient également être informés des utilisateurs que les radars à haute puissance sont désignés comme utilisateurs principaux (à savoir des utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650 à 5.850 MHz et que ces radars pourraient provoquer des interférences et / ou endommager les périphériques LE-LAN.

Compliance Statements for New Zealand

- Permit to Connect (PTC) General Warning

Permit to Connect (PTC) General Warning

The grant of a Telepermit for any item of terminal equipment indicates only that Spark NZ has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Spark NZ, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Spark NZ network services.

Compliance Statements for Taiwan

- DGT Warning Statement

- Low Power and Visual Warning Notices

DGT Warning Statement

Low Power and Visual Warning Notices

Compliance Statement for Argentina

Advertencia

No utilizar una fuente de alimentación con caracteristícas distintas a las expresadas ya que podría ser peligroso.

Compliance Information for Brazil

Art. 5º - 680

This equipment is not entitled to protection against harmful interference and can't cause interference in proper authorized systems.

For more information, go to this URL: http://www.anatel.gov.br

Model

Certificate Number

8811

3965-14-1086

8841

3965-14-1086

8845

4243-15-9863

8851

3965-14-1086

8851NR

3965-14-1086

8861

0463-15-1086

8865

06125-16-01086

8865NR

06125-16-01086

Compliance Statement for Singapore

Compliance Information for Japan

VCCI Compliance for Class B Equipment

FCC Compliance Statements

The Federal Communications Commission requires compliance statements for the following statements.

- FCC Part 15.19 Statement

- FCC Part 15.21 Statement

- FCC RF Radiation Exposure Statement

- FCC Receivers and Class B Digital Statement

FCC Part 15.19 Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Part 15.21 Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter.

FCC Receivers and Class B Digital Statement

This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which is found by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna

- Increase the separation between the equipment or devices

- Connect the equipment to an outlet other than the receiver's

- Consult a dealer or an experienced radio/TV technician for assistance

Cisco Product Security Overview

This product contains cryptographic features and is subject to U.S. and local country laws that govern import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible for compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/index.php/regulations/export-administration-regulations-ear.

Cisco Circular Economy

Cisco has adopted circular design principles in its products by pioneering the use of post-consumer recycled plastic. The models listed below now reduce the use of natural resources while closing the loop with its own electronic waste.

- Cisco IP Phone 8811

- Cisco IP Phone 8841

- Cisco IP Phone 8851 and Cisco IP Phone 8851NR

- Cisco IP Phone 8861

Visit Cisco's Circular Economy website to learn more about what this means:

- Web site URL: https://www.cisco.com/c/en/us/about/circular-economy.html

- Web site QR code:

Important Online Information

End User License Agreement

The End User License Agreement (EULA) is located here: https://www.cisco.com/go/eula

Regulatory Compliance and Safety Information

Regulatory Compliance and Safety Information (RCSI) is located here:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/8800-series/regulatory_compliance/RCSI-0313-book.pdf

Introduction

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1721R)

Forward Calls

You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

- Forward all calls

- Forward calls in special situations, such as when the phone is busy or there is no answer.

When a line is forwarded, you see the Forward all icon with the line.

Procedure

Step 1

When the line to be forwarded is inactive, press Forward.

Step 2

Enter the call forward target number exactly as you would dial it from your phone, or select an entry from your list of recent calls.

Related Concepts

Phone Web Page

Related Tasks

Forward Calls in Specific Situations

Personal Directory

Use the personal directory to store the contact information for friends, family, or coworkers. You can add your own contacts to the personal directory. You can add special speed-dial codes for people who you often call.

You can set up your personal directory from your phone or from the Self Care portal. Use your phone to assign speed-dial codes to the directory entries.

Related Concepts

Phone Web Page

Voicemail Message Indication

To find out if you have new voicemail messages, look for one of these signs:

- The light strip on your handset is solid red.

- The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

Related Concepts

Phone Web Page

Make a Call With a Fast-Dial Button

Before you begin

You need to set up the fast-dial codes in your personal directory.

Procedure

Step 1

Press Fast Dial.

Step 2

Sign in to Personal Directory.

Step 3

Select Personal Fast Dials.

Step 4

Select a fast-dial code and then press the Dial softkey.

Related Tasks

Assign a Fast-Dial Code to a Contact

Assign a Fast-Dial Code to a Contact

A fast-dial code makes it easier to call a contact.

Procedure

Step 1

Sign in to your personal directory.

Step 2

Select Personal Address Book.

Step 3

Select a search criteria.

Step 4

Enter the search criteria information and press Submit.

Step 5

Select the contact.

Step 6

Press FastDial.

Step 7

Select a number and press Select.

Step 8

Scroll to an unassigned fast-dial index and press Submit.

Bluetooth headsets

You can use a Bluetooth headset for your calls if your phone supports Bluetooth.

When you use Bluetooth headsets with your phone, keep in mind:

- If you have both a Bluetooth headset and a standard headset attached to the phone, only one type of headset works at any time. When you enable one headset, the other is automatically disabled.

- If you use a USB headset, both the Bluetooth and analog headset are disabled. If you unplug the USB headset, you need to enable the Bluetooth or standard headset.

- For optimum headset coverage, use your Bluetooth headset within 10feet (3meters) of the phone.

- Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can use your headset to:

- Answer a call

- End a call

- Change the headset volume for a call

- Redial a number

- View Caller ID

- Reject a call

- Divert a call

- Place a call on hold by answering an incoming call

- End a call by answering an incoming call

For more information, see the documentation from your Bluetooth headset manufacturer.

Related Concepts

The Cisco IP Phone 8800 Series

Mobile Devices and Your Desk Phone

Related Tasks

View Your Paired Bluetooth Devices

Related References

Bluetooth and Your Phone

Make a Call With a Speed-Dial Code

Before you begin

Set up the codes in the User Options Web Pages.

Procedure

Enter the speed-dial code and press Speed Dial.

Related Concepts

Phone Web Page

Make a Call with the Speakerphone

Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too.

Procedure

Step 1

Enter a number using the keypad.

Step 2

Press Speakerphone .

Related Concepts

Headsets

Forward Calls in Specific Situations

Procedure

Step 1

Press Applications .

Step 2

Select User preferences > Call preferences.

Step 3

Select Call forwarding and enable the feature by selecting On.

Step 4

Select one of the following conditions:

- Forward all number: Forwards all incoming calls to a target phone number.

- Forward busy number: Forwards all incoming calls to a target phone number when the primary line is active.

- Fwd no answer number: Forwards an incoming call that is not answered.

- Fwd no answer delay: Assigns a response delay time. You can assign such time when you select CFWD No Ans Delay as a call forwarding mode.

Step 5

Press Set to save the settings.

Step 6

Press to exit.

Related Tasks

Forward Calls