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•Dialing a Phone Number in an Application
•Calling a Contact in an Application
•Dialing a Number on the Clipboard
•Calling Numbers from the Call History List
Using Click to Call, you can dial a number directly from a web browser (Microsoft Internet Explorer and Mozilla Firefox) or from Microsoft Excel, PowerPoint, and Word.
Before You Begin
Ensure that you have a supported version of the application from which you are making a call. Check with your administrator if you do not know whether your version is supported.
Procedure
Step 1 Select (highlight) a phone number in the desktop application.
Step 2 Right-click the number to display the menu.
Step 3 Select Call.
Step 4 (Optional) To edit the number before dialing, select Call with Edit, edit the number, and select OK.
Tip If you are using Microsoft Excel, PowerPoint, or Word 2007 or a later release, you can also select a phone number and select Call or Call with Edit from the Click to Call group on the Ribbon Home tab.
Related Topics
•Preparing to Use Click to Call, page 1-1
•Troubleshooting Click to Call, page 3-7
•Dialing a Number on the Clipboard
•Calling Numbers from the Call History List
With Click to Call, you can call contacts in Microsoft Outlook and Microsoft SharePoint.
Before You Begin
Ensure that you have a supported version of the application from which you are making a call. Check with your administrator if you do not know whether your version is supported.
Procedure
Step 1 Depending on whether you are calling a contact from Microsoft Outlook or Microsoft SharePoint, do the following:
–In Microsoft Outlook, right-click the contact name or email recipient.
–In Microsoft SharePoint, move the mouse over the online status indicator () next to the contact name, then click on it to display the Persona menu.
Step 2 Select Additional Actions > Call [Number].
Step 3 (Optional) To edit the number before dialing, select Additional Actions > Call with Edit, edit the number, and select OK.
Note When you call a contact from an email message in Microsoft Outlook, Click to Call accesses the contact details in the Global Address List (GAL). When you call a contact from the Contacts list in Microsoft Outlook, Click to Call accesses the contact details in the Personal Address Book (PAB).
Related Topics
•Preparing to Use Click to Call, page 1-1
•Troubleshooting Click to Call, page 3-7
•Dialing a Number on the Clipboard
•Dialing a Phone Number in an Application
•Calling Numbers from the Call History List
If you are using Microsoft Outlook 2007 or a later release, Click to Call enables you to call email recipients from email messages that you receive or send. If you use Microsoft Outlook 2003, see Calling a Contact in an Application for information on how to call email recipients.
Note When you call a contact from an email message in Microsoft Outlook, Click to Call accesses the contact details in the Global Address List (GAL).
Procedure
Step 1 Open an email message in Microsoft Outlook 2007 or later.
Step 2 Select Call [Recipient Name] from the Click to Call group on the Ribbon Message tab to call the primary email recipient (the person indicated in the From or To fields), then select the [Number] or Call With Edit option.
Step 3 (Optional) Select Recipients from the Click to Call group on the Ribbon Message tab to call one of the other people who received the email (listed in the CC fields).
Tip You can also place calls using the Click to Call group on the Ribbon when viewing the Calendar and Contacts in Microsoft Outlook 2007 or later releases.
Related Topics
•Preparing to Use Click to Call, page 1-1
•Troubleshooting Click to Call, page 3-7
•Calling a Contact in an Application
•Dialing a Number on the Clipboard
•Dialing a Phone Number in an Application
•Calling Numbers from the Call History List
You can copy a number to your clipboard and use Click to Call to dial this number. This enables you to make calls with Click to Call even if you do not use one of the supported applications.
Procedure
Step 1 Copy the phone number that you want to call. If you do not copy the number to your clipboard, enter it directly into Click to Call instead.
Step 2 Access the Call with Edit dialog box using one of these methods:
–Double-click in your Windows taskbar.
–Right-click in your Windows taskbar and select Call > Call with Edit.
–Use the keyboard shortcut, Ctrl-Alt-D (if you have Click to Call installed locally on your computer).
–Select Start > All Programs > Cisco Click to Call > Click to Call.
Step 3 Paste the phone number or enter a new number, as applicable.
Step 4 Select OK.
Related Topics
•Preparing to Use Click to Call, page 1-1
•Accessing Click to Call, page 1-4
•Troubleshooting Click to Call, page 3-7
•Dialing a Phone Number in an Application
•Calling Numbers from the Call History List
Your call history stores the last 10 different numbers that you called using Click to Call, and allows you to quickly call those numbers again from the Call menu. The call history displays the most recently called numbers first and also indicates how many times you called each number.
Procedure
Step 1 Right-click in your Windows taskbar to access the Click to Call menu.
Step 2 Select Call > [Number].
Tip You can also access your call history from the drop-down menu in the Call with Edit dialog box. See Dialing a Number on the Clipboard.
Related Topics
•Preparing to Use Click to Call, page 1-1
•Accessing Click to Call, page 1-4
•Troubleshooting Click to Call, page 3-7
•Dialing a Number on the Clipboard
•Dialing a Phone Number in an Application
To end a call placed using Click to Call:
•Select End Call while the notification window displays. However, this window only displays for about 10 seconds. After it disappears, disconnect the call using the phone that you used to place the call.
•Hang up the call using the phone used to place the call.
Related Topics