Chapter 1. Cisco Unified Contact Center Express

New and Updated Features

New Features

Context Service Status Dashboard in Cisco Unified CCX Serviceability

Context Service Logging

Real-Time Monitoring Tool Alert for Context Service

TLS 1.1 and 1.2 Support

New Command to Set Minimum TLS Version

New Command to Show Minimum TLS Version

New Command to Display Live Data Connections

Updated Features

Deprecated Features

Long Polling based Transport in Live Data

Compatibility Mode Support for Cisco Unified Intelligence Center

Compatibility Mode Support for Cisco Finesse

Important Notes

Removed and Unsupported Features

Third-Party Software Impacts

Chapter 2. Cisco Unified Intelligence Center

New Features

Updated Features

Deprecated Features

Important Notes

Third-Party Software Impacts

Removed and Unsupported Features

Chapter 3. Cisco SocialMiner

New Features

New Command to Set Minimum TLS Version

New Command to Show Minimum TLS Version

Updated Features

Context Service

Deprecated Features

Important Notes

Third-Party Software Impacts

Removed and Unsupported Features

Chapter 4. Caveats

Caveat Queries by Product

Bug Search Tool

Severity 3 or Higher Caveats for Release 11.5(1)SU1

Copyright Page

Chapter 1. Cisco Unified Contact Center Express

- New and Updated Features

- Deprecated Features

- Important Notes

- Removed and Unsupported Features

- Third-Party Software Impacts

New and Updated Features

- New Features

- Updated Features

New Features

- Context Service Status Dashboard in Cisco Unified CCX Serviceability

- Context Service Logging

- Real-Time Monitoring Tool Alert for Context Service

- TLS 1.1 and 1.2 Support

- New Command to Set Minimum TLS Version

- New Command to Show Minimum TLS Version

- New Command to Display Live Data Connections

Context Service Status Dashboard in Cisco Unified CCX Serviceability

This displays the status of Context Service parameters for the components in the Unified CCX solution.

The following parameters are displayed for each component.

- State - This is the registration state of the component with Context Service.

- Status - This is the status of connectivity of the component with Context Service.

- Mode - This displays whether the component is connected to the Context Service in Lab mode or in Production mode.

- Reported at - This is time stamp when the last connectivity status is identified.

For more details see, Cisco Unified Contact Center Express Operations Guide.

Context Service Logging

When the Unified CCX is registered with Context Service, the Context Service statistics are logged every half an hour in the Unified CCX engine.

Real-Time Monitoring Tool Alert for Context Service

The RTMT alerts are sent when Context Service operation fails.

TLS 1.1 and 1.2 Support

This release of Unified Contact Center Express supports the Transport Layer Security (TLS) versions 1.1 and 1.2.

New Command to Set Minimum TLS Version

This release provides a new command line interface (CLI) command set tls-min-version [tls-minVersion] to set the minimum version of the TLS from the available options, 1.0 (TLS Version 1.0), 1.1 (TLS Version 1.1), and 1.2 (TLS Version 1.2). The default TLS version is 1.0.

Note

- When the TLS version is changed, the Unified CCX server must be restarted. In an HA deployment, both the Unified CCX servers must be restarted successively.

- When the Administrator changes the minimum version of the TLS from 1.0 to 1.1 or 1.2, the Cisco Unified CCX Editor and Real-Time Monitoring Tool must be reinstalled.

- You must have the same TLS version configured in the Cisco Unified Contact Center Express and Cisco SocialMiner.

New Command to Show Minimum TLS Version

This release provides a new command line interface (CLI) command show tls-min-version to show the minimum version of the TLS configured for inbound SSL connections.

New Command to Display Live Data Connections

This release provides a new command line interface (CLI) command show uccx livedata connections. This command displays the status of the Socket.IO service and the following details of the Live Data connection:

- Total Active Client Connections to Socket.IO server.

- Total Long Polling clients connected to Socket.IO server.

Updated Features

There are no updated features in this release.

Deprecated Features

- Long Polling based Transport in Live Data

- Compatibility Mode Support for Cisco Unified Intelligence Center

- Compatibility Mode Support for Cisco Finesse

Long Polling based Transport in Live Data

From this release onward the Long Polling based transport is not supported for Live Data.

Note

Ensure that you clear the browser cache so that all references of long polling are removed and are not applied at runtime.

Compatibility Mode Support for Cisco Unified Intelligence Center

From this release onward Cisco Unified Intelligence Center is not supported in Internet Explorer 11 compatibility mode. A banner on the web page displays a message informing the same.

Note

However, to access Dashboard, Datasource, Report Definition, Security, User Management, and OAMP, Internet Explorer 11 compatibility mode is required.

Compatibility Mode Support for Cisco Finesse

From this release onward Cisco Finesse Desktop is not supported in compatibility mode. A banner on the web page displays a message for the users informing the same.

Important Notes

Real-Time Reporting (RTR) for Unified CCX is supported in Mozilla Firefox versions prior to version 52. For more information on this see, Mozilla Support Page. Use Microsoft Internet Explorer for accessing the RTR page.

Note

The Extended Support Release of Mozilla Firefox version 52 will continue to support RTR until early 2018.

In Internet Explorer, on browser refresh, agents get logged out intermittently and the following message is displayed: Session Failed.

This message is not localized and is displayed in English irrespective of the locale selected by the agent.

Removed and Unsupported Features

Unsupported Languages for Chat Transcript Download

The default language of the chat transcript PDF is English for customers whose languages (locales) are not supported by SocialMiner. The chat transcript PDF supports all languages that SocialMiner supports except for the following:

- Chinese Simplified (zh_CN)

- Chinese Traditional (zh_TW)

- Japanese (ja_JP)

- Korean (ko_KR)

If you type in any of the unsupported languages, the PDF will have a blank line in place of the line that is in the unsupported language.

Unsupported Options on Finesse for Direct Preview Outbound

Finesse does not support Skip, Skip-Next, Skip-Close, Reject, Cancel Reservation, and Do Not Call for direct preview outbound calls.

Unsupported and Supported Features and Configurations for Progressive and Predictive Agent Outbound

Unsupported Features and Configurations for Progressive and Predictive Agent Outbound

- The "Get Reporting Statistic" step is not supported for progressive and predictive agent-based outbound campaigns.

- Unified CCX does not support the translation or modification of the phone number that it uses to dial outbound calls. If any "voice translation rules" that are configured in the gateway modify the phone number, those rules are not supported.

Note

You can use either of the following two supported methods to modify a dialed number in the gateway:

- To remove the initial digits of the phone number, use forward-digits or digit-strip in the dial-peer configuration.

- To add a prefix to the phone number, use prefix in the dial-peer configuration.

- For Outbound campaigns outside North America, additional configuration is required to add the area-code-to-time-zone mapping. For more information, see the Cisco Unified Contact Center Express Administration Guide, located at Click Here .

- For multi-country Outbound campaigns, the area code must also include the country code.

- Unified CCX dialer will dial outbound contacts only if the publisher database is in the IN SERVICE state.

- Finesse does not support the Do Not Call option.

- Outbound license usage is not captured in the License Utilization Cisco Unified Intelligence Center report.

- You must enable Agent AutoAnswer manually for agent-based progressive and predictive calls when you upgrade from an older Unified CCX release.

Supported Features and Configurations for Progressive and Predictive Agent Outbound

- CUBE is supported with the SIP Outbound Dialer and CPA . For more information , see the Compatibility Matrix for Unified CCX, located at: Click Here .

Unsupported Configuration for IPv6

- Cisco Unified Communications Manager does not support SIP IPv6 signaling over UDP where the maximum transmission unit (MTU) is greater than 1500. To ensure that you do not experience intermittent call failure, change the transport protocol to TCP.

For more information, see the "Important Notes" section of the Release Notes for Cisco Unified Communications Manager, located at:

Click Here

Also, see "CSCuo71306" for details on this limitation.

- When using IPv6 and Outbound dialer, use a voice gateway IOS that contains the fix for "CSCul43754".

Unsupported Configurations and Scenarios for Unified CCX

Unified CCX does not support the following configurations:

- Shared lines for CTI ports and CTI route points.

- Expansion servers, except for Automatic Speech Recognition (ASR), Text-To-Speech (TTS), SocialMiner, and MediaSense, which must be separate, dedicated servers.

- ICD call answer or ICD call transfer using any third-party attendant console desk software.

- Within the same script, using the "Place Call" step to generate a call and then placing the call in a queue.

- SIP REFER between a switchboard and Unified CCX if the transfer is completed after the call is answered on the Unified CCX CTI port because of media reestablishment issues.

- During TTS prompt playback, if the call is put on hold and then retrieved, the prompt does not continue from the position at which it was left.

- Use of "Consult Transfer" or "Redirect" step from scripts to a translation pattern that maps back to a route point.

- Use of "Consult Transfer", "Redirect", and "Place Call" steps to invoke or dial into "MeetMe" conferences.

- The following scenarios have issues:

- External -> Consult Transfer to RP ->Consult Transfer to RP -> Redirect to Unmonitored device

- External -> Redirect to RP -> Consult Transfer to RP -> Redirect to Unmonitored device

- External -> Consult Transfer to RP -> Redirect to RP -> Redirect to Unmonitored device

- External -> Consult Transfer to RP -> Redirect to Unmonitored device

Thus, use the Call Redirect Step in the script instead of Call Consult Transfer.

- Unified CCX doesn't completely support E.164 numbering plan for route point directory numbers (DN).

This limitation is because of the Unified CM limit on device name length set as 15 characters. We add "_" between the device name prefix and the DN. So we support a maximum of 13 characters in the DN as device name prefix is mandatory and hence at least one character is needed there. For example, (Device name prefix) + '_' + (length of DN) = 15 ==> [(1 + '_' + 13) = 15].

- Cisco Unified CCX system does not support modification, addition or deletion of the CTI ports and the CTI Route Points from the Cisco Unified Communication Manager. Performing the same can lead to issues with non-contiguous DN range for which Cisco Tomcat on Unified CCX Server needs to be restarted.

Unsupported Actions for Unified CCX Agents

Use of the following softkeys on a Cisco Unified IP Phone is not supported:

- Barge

- cBarge

- DND

- GPickup

- iDivert

- MeetMe

- Park

- Pickup

Unsupported and Supported Configurations for Agent Phones

Unsupported Configurations for Agent Phones

The following configurations are not supported for agent phones:

- Two lines on an agent phone that have the same extension but exist in different partitions.

- Unified CCX extension that is assigned to multiple devices.

- Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring a Unified CCX extension in a single device profile is supported.)

- In the Unified Communications Manager Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2.

- In the Unified Communications Manager Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1.

- No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent.

- The Unified CCX extension of an agent cannot be configured to forward to a Cisco Unified CCX route point.

- Configuring the Unified Communications Manager Intercom feature.

- Configuring the Hold Reversion feature.

- Agent extensions cannot be added to hunt lists or hunt groups. If an agent has only one line, then the agent phone cannot be part of a hunt list or hunt group. In the case of multiple lines, none of the lines on the first four buttons on the phone must be part of the hunt group. For more details on multiple lines support and number of monitored lines, see the Cisco Unified Contact Center Express Design Guide, located at Click Here .

- The Unified CCX extension of an agent cannot be configured with Call Forward All to a Cisco Unified CCX Trigger or CTI route point.

- All the Cisco IP Phones for Cisco Finesse IP Phone Agent currently do not support the Simplified New Call UI.

Supported Configurations for Agent Phones

To determine the phone devices that are supported by Cisco Finesse and for use by Cisco Finesse IP Phone agents, see the Compatibility Matrix for Unified CCX, located at: Click Here

The following configurations are supported on agent phones:

- A Unified CCX extension that is configured on a single device (but not on multiple devices).

- A Unified CCX extension that is configured in a single device profile (but not in multiple device profiles).

- Multiple agents sharing the same Unified CCX extension, which you can set up as follows:

- Configure the Unified CCX extension to a single phone (not in a device profile).

- Associate the phone with all the agents who will use this extension.

- Select the appropriate directory number (DN) as the Unified CCX extension for each agent.

In this configuration, only one agent at a time can be logged in.

Note

All agents who currently have the Unified CCX extension to be shared must log out before you configure additional agents to share that extension.

- Video is now supported if you are using Cisco Jabber for Windows as agent phone. The agent desktop where Jabber is used for Video should comply to the Cisco Jabber hardware requirements listed in the Cisco Jabber for Windows 11.0.x and 11.1.x Release Notes , located at:

Click Here .

Unsupported and Supported Configurations for Remote Agents

Unified CCX supports Cisco Expressway 8.7.1 from the release 11.5(1) onward. The current version of Cisco Expressway does not support BiB and thus the contact center cannot achieve silent monitoring and recording functionalities.

Unsupported Features in Unified Communications Manager and Cisco Business Edition 6000

The following Unified Communications Manager features are not supported by Unified CCX. These features are disabled by default and you should not enable them for Unified CCX. For more information about these features, see Unified Communications Manager documentation, located at:

Click Here .

- Block External to External Transfer.

- DSCP IP CTIManager to Application service parameter.

You can enable this service parameter for Unified Communications Manager, but doing so does not affect Unified CCX.

- Advanced Ad Hoc Conference Enabled service parameter.

- Drop ad hoc conference when the creator leaves the conference.

- Signaling (QSIG) Path Replacement (PR).

This feature must be disabled when Unified CCX is deployed. To disable this feature, set the Unified Communications Manager service parameters Path Replacement Enabled and Path Replacement on Tromboned Calls to False.

- Forced Authorization Code and Client Matter Code.

Because these features can be enabled per route pattern, you should turn them off for all route patterns in the Unified Communications Manager cluster that Unified CCX might use. Enabling these features for route patterns that Unified CCX does not use does not affect Unified CCX.

- Multilevel precedence and preemption (MLPP).

You can enable this feature for devices in the cluster that do not interact with Unified CCX.

- Do not use Unified Communications Manager Administration to add or change CTI ports or route points that are used by Unified CCX or application users that are created by Unified CCX.

Unsupported Features in Custom Reports

The Do Not Call field is no longer available in Unified CCX 11.0(1) release onward. While upgrading to Unified CCX 11.5(1), report will not be generated if the Do Not Call column is present in the custom report. You can generate the report by removing the Do Not Call column from the custom reports in Unified CCX 11.5(1).

Third-Party Software Impacts

For information on third-party software, see the Compatibility Matrix for Cisco Unified Contact Center Express available at Click Here .

Chapter 2. Cisco Unified Intelligence Center

- New Features

- Updated Features

- Deprecated Features

- Important Notes

- Third-Party Software Impacts

- Removed and Unsupported Features

New Features

New Chart Display

In the Cisco Unified Intelligence Center legacy UI, dashboards with chart reports will now display the new charts.

Default View Setting for Report

For a Report, any view type can be set as the default view.

Authenticated Report Permalink Behavior

When an authenticated report permalink widget is added to an unauthenticated dashboard permalink, the report permalink behaves as an unauthenticated report permalink.

Updated Features

Logging into CUIC from Internet Explorer (IE) - Banner Display

When you log in to Cisco Unified Intelligence Center legacy user interface from IE, the new banner message is displayed:

“A few interfaces in the Cisco Unified Intelligence Center like, Dashboards, Report Definitions, Security, Datasources, Value Lists and Collections, and Scheduler are not supported running in a non-compatibility view. Contact your administrator to change the browser settings to a compatibility view.”

IE Compatibility View - Report Widgets and Report Permalinks

Report widgets and Report permalinks added to a dashboard are not supported when IE browser is in compatibility view.

Date & Time Format based on Browser Locale

CUIC uses the browser locale to display the Date & Time format in the filter page. If CUIC does not support the browser locale language, then the locale selected in the CUIC application is used.

Deprecated Features

There are no deprecated features in this release.

Important Notes

When an authenticated report permalink widget is added to an unauthenticated dashboard, the permalink behaves as an unauthenticated report permalink.

Third-Party Software Impacts

None

Removed and Unsupported Features

Removed Features

There are no removed features in this release.

Unsupported Features

- Permalink with variable parameters.

- Report drilldown from a dashboard.

- Report drilldown from a permalink.

- Adding a scheduled report to dashboard.

- Live Data reports or permalinks added to an unauthenticated dashboard permalink.

- Addition of Report widgets or Report permalinks to a dashboard when IE browser is running in the compatibility view.

Chapter 3. Cisco SocialMiner

- New Features

- Updated Features

- Deprecated Features

- Important Notes

- Third-Party Software Impacts

- Removed and Unsupported Features

New Features

- New Command to Set Minimum TLS Version

- New Command to Show Minimum TLS Version

New Command to Set Minimum TLS Version

This release provides a new command line interface (CLI) command set tls-min-version [tls-minVersion] to set the minimum version of the TLS from the available options, 1.0 (TLS Version 1.0), 1.1 (TLS Version 1.1), and 1.2 (TLS Version 1.2). The default TLS version is 1.0. When the Administrator changes the minimum version of the TLS from 1.0 to 1.1 or 1.2, the applications like Real-Time Monitoring Tool must be reinstalled.

New Command to Show Minimum TLS Version

This release provides a new command line interface (CLI) command show tls-min-version to show the minimum version of the TLS configured for inbound SSL connections.

Updated Features

- Context Service

Context Service

Context Service is a cloud-based storage service that provides a repository for customer journey data. This release integrates Context Service with Chat and Email to store Cisco Contact Center customer data with rich contextual information about interactions resulting in seamless omni channel experience.

The following changes are implemented for Context Service:

- The Search for the customer using Email Address has been expanded to all available Email fields in the fieldset.

On the Context Service gadget, the following changes have been introduced:

- The Pod Activity link has been removed.

- The Notes field will default to Email Subject in case of Email contact. For Chat however, it is empty as per status quo.

Deprecated Features

There are no deprecated features in this release.

Important Notes

None

Third-Party Software Impacts

None

Removed and Unsupported Features

None

Chapter 4. Caveats

- Caveat Queries by Product

Caveat Queries by Product

- Bug Search Tool

- Severity 3 or Higher Caveats for Release 11.5(1)SU1

Bug Search Tool

If you have an account with Cisco.com, you can use the Bug Search tool to find caveats of any severity for any release. Access the Bug Search tool at Click Here . Enter the bug identifier in the search box, and press return or click Search.

To access a list of open caveats and resolved caveats (rather than an individual caveat) for a particular product or component, see the relevant sections later in these notes.

You can also choose your own filters and criteria in the tool to see a specific subset of caveats, as described in the following table.

If you choose this in Releases

And you choose this in Status

A list of the following caveats appears

Affecting or Fixed in these Releases

OR

Affecting these Releases

Open

Any caveat in an open state for the release or releases you select.

Fixed in these Releases

Fixed

Any caveat in any release with the fix applied to the specific release or releases you select.

Affecting or Fixed in these Releases

Fixed

Any caveat that is either fixed or occurs in the specific release or releases you select.

Affecting these Releases

Fixed

Any caveat that occurs in the release or releases you select.

Severity 3 or Higher Caveats for Release 11.5(1)SU1

Use the following links to the Bug Search Tool to view a list of Severity 3 or higher caveats for each product or component for the current release. You can focus the result set by setting more filters in the tool.

Note

If the list of caveats does not automatically appear when you open the browser, refresh the browser.

Cisco Unified Contact Center Express

Click Here

The list of defects can also be seen in the following table:

Identifier

Headline

CSCux71683

Finesse IPPA call transfer is blocked by the call variable screen

CSCup71611

Call Control Group is not getting created on UCCX, error is seen.

CSCva81883

Switch version fails on node2 after upgrade from 11.0 to 11.5

CSCvb27878

UCCX: Overflow occurred on a datetime or interval operation

CSCvb30230

UCCX HR Purge not progressing in 11.0 release

CSCvb67761

UCCX 11.x: Live Data Streaming Source Offline after 'maxThreads' exhausted on port 9443

CSCvb75279

UCCX: MIVR Keystore Password Out of Sync causing LD streaming source to go offline

CSCvb95419

UCCX: Switch-version fails on standalone node cannot contain "sub" in the hostname or FQDN

CSCvc20652

UCCX: Remove Long Polling for Socket IO from socketioserver.properties

CSCvc54329

CUIC 11.0.1 Agent Login Logout Activity Report Can't be Exported to SFTP Using the Scheduler

CSCvb58580

Unable to login to SocialMiner with both tomcat and tomcat-ECDSA signed by RSA CA

CSCvc93835

SM: Feed URL with hyphens or underscores treated as invalid (Social media Fan page)

CSCvc94019

SM:Replying to post on Fan page through SocialMiner results in reply from user instead of Fan page

CSCvd70840

SocialMiner Switch Version Fails to 11.5 due to Null pointer Exception during Cassandra DB export

CSCvb20275

IE 11 cannot display saved new values in IDS admin pages

CSCvb21549

Unable to login an agent in CCX using Thirdparty CTI cients

CSCvb24113

Memory leak in RTDM when agents are deleted

CSCvb24198

Opening Campaign page is taking around 10 Mins from Appadmin

CSCvb37386

Unable to test and enable SSO

CSCvb46250

UCCX: Tomcat ECDSA certificate impact on Finesse Live Data

CSCvb47957

UCCX: Add extra CPU usage SQL command to DbPerf.sh

CSCvb68785

UCCX: Cannot rollback Standalone CUIC configuration.

CSCvb72142

Changing Historical Reporting User Pasword Breaks CUIC

CSCvb74301

UCCX: Remove hardcoded CCX 8.0 text from log messages in LicenseImpl

CSCvb92069

UCCX: Switch Version Failure on 11.5 due to IndexError

CSCvb93630

UCCX: Calls recorded by Media Sense are not tagged by UCCX 11.5

CSCvb93791

UCCX: DRS Restore fails with returncode = 31 due to missing UCCX02_lib package

CSCvb94130

UCCX: Agent unable to login to Finesse after switching phones.

CSCvb95593

UCCX: ResourceIAQStats API call does not reset durationInStateMillis

CSCvb98323

UCCX: DRF should not backup connector.properties

CSCvc01391

UCCX Post Call Treatment Call Leg Intermittently Not Written to DB

CSCvc07326

UCCX: RTMT should expose Context Service logs

CSCvc29201

UCCX 11.5 - IVR Outbound CCDR Report does not capture call with answering machine redirect to IVR

CSCvc42868

UCCX: Unable to delete applications using supported Chrome browser versions

CSCvc45189

UCCX: Live Data Streaming Datasource Offline after rebuild and restore

CSCvc50968

UCCX - CUIC 11.5 unable to configure users in the "User List" page if the user name start with "u"

CSCvc51650

Max Time Sort Failure on Queue Stasticstics

CSCvc60906

UCCX: 'utils diagnose test' Does Not Catch Unconfigured PTR Records

CSCvc67838

UCCX CallVariables Not Written to DB in Post Call Treatment

CSCvc69709

utils remote_account disable fails with selinux error

CSCvc72125

IPIVR MIVR: JVM heap memory usage is high and core dump due to DomCacheEntry

CSCvc79978

UCCX: Incomplete Finesse agents recovery after CCX failover followed by forced CUCM failover

CSCvc92858

UCCX: Disk logging goes upto 100% due to pluto core dumps generated on IpSec

CSCvc97768

UCCX: Restart of Secondary Node Resets Platform Database Replication

CSCva72325

UCCX: Finesse Tomcat and Openfire Crash for invalid XML characters

CSCvb21451

Automatic failover of datasource fails in CUIC 11

CSCvb28054

CUIC Unable to edit chart view with 'Axis Title' contains this symbol ()

CSCvb29571

UCCX: FIPPA screen stays dominant when going off-hook in ready state

CSCvb35797

Discrepancy in Busy Filed of Preview OB Campaign Summary HR

CSCvb36882

Openfire closes session to CTISRV when received nonXML symbol

CSCvb46863

Order-by is not working as expected in report-viewer

CSCvb51546

socks proxy is not set to "none" after adding mail server configuration

CSCvb51674

UCCX: real time data counters increase abnormally when the browser is inactive

CSCvb74202

Threshold is not working for the fields defined with % format"

CSCvb75959

Alternate Pronunciations doesn't save on AppUser page

CSCvb81240

CUIC save report function doesn't resize to folder names

CSCvc02086

Finesse 11.5 - Authentication popup when HTTP workflows are executed

CSCvc02087

Finesse doesn't allow more than 32 characters for Non-SSO LOGIN

CSCvc11492

UCCX 11.5 CUIC - IE11 is unusable for CUIC administration

CSCvc25410

UCCX: Changing Historical Reporting User Pasword Breaks CUIC

CSCvc28580

UCCX 11.5 CUIC: Move and Save Report dropdown boxes do not render properly

CSCvc29567

UCCX 11.5 CUIC - Report definition options for new reports not localized

CSCvc53531

UCCX: CUIC Reporting User unable to Save As for Stock reports

CSCvc54103

Max Time Sort Failure on Queue Stasticstics

CSCvc60699

Unable to update system parameter using firefox or Internet explorer

CSCvc73790

Unable to update system parameter using Internet explorer

CSCvc80945

Threshold on duration field for livedata report not working

CSCvc83425

CUIC 11.5 ES01 Installation breaks Live Data gadgets in other locales

CSCvc91728

UCCX : Finesse Tomcat showing High CPU

CSCvc93308

UCCX: Finesse automatic failover intermittently does not work

CSCvc94563

UCCX: Finesse Team Resource Configuration Lost

CSCvc94546

UCCX: Finesse fails to log in agents with error Cannot authenticate with the notification service

CSCvc97701

MailServer configuration changes done via appadmin ui is not getting notified to SocialMiner

CSCvd07896

Navigation from CCX Servicability to CCX Administration shows wrong tab

CSCvd19367

Not able to select CHAT csq while configuring chat widget (Due to Purge issue of ChatTriggerPoint)

CSCvd25765

CLI cmd fails to enable logging for notification-service

CSCvd31568

UCCX: After Changing System Security Password CUIC Authentication Fails

CSCvd38168

Increased abandoned calls on IVR OB when Sit tones are detected and ASMT not rcvd within MaxTerm val

CSCvd41977

UCCX: CUIC Scroll in Chrome Jumps Straight to Bottom

CSCvd48129

CCX engine crashing in Load set up

CSCvd63322

Evaluation of CCX for struts2-jakarta

CSCvd71189

Chat and Email Statistics gadgets stop working after NullPointerException

CSCvd71382

Password check on second node gives"no such object in table"

CSCuw95068

UCCX: Primary Engine computer name does not change after hostname change affecting CVD re-election

CSCuy93438

CUIC License reload fails

CSCuu92364

Restart Cisco Tomcat service takes around 15-20 minutes

CSCux33604

Non printable character in Openfire crashes Finess server

CSCva13838

UCCX : CUIC Live Data Grid Update Delay After Recieving JSON Update

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