Change History
This table lists changes made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Updated DTMF desktop behaviour. |
Call-Related Tasks >> Send DTMF |
May 2020 |
Initial Release of Document for Release 12.5(1) |
January 2020 |
|
Cisco SocialMiner (SM) has been renamed as Customer Collaboration Platform (CCP). |
Appendix B >> Bubble Chat Experience Appendix B >> Chat Agent Statistics Report Appendix B >> Email Agent Statistics Report Appendix B >> Email CSQ Summary Report |
|
Agents can use shortcut keys to access the Chat and Email functionalities. |
Cisco Finesse Desktop Interface >> Accessibility Cisco Finesse Desktop Interface>>Accessibility>>Access Keyboard Shortcuts |
|
A new column Added at has been added to the Manage Queue table. |
Supervisor Tasks>>Advanced Capabilities for Supervisor>>Queue Management Summary>>Manage Queue |
|
Added security banner details and retry sign in message. |
Common Tasks >> Sign In to Cisco Finesse Desktop |
|
Added security banner details |
Common Tasks >> Sign In to Cisco Finesse Desktop Single Sign-On Mode |
|
Added edit call variables. |
Common Tasks >> Edit Call Variables |
|
Added drag and drop a gadget or component. |
Common Tasks >> Drag and Drop a Gadget or Component |
|
Added resize a gadget or component. |
Common Tasks >> Resize a Gadget or Component |
|
Added reset layout. |
Common Tasks >> Reset Layout |
|
Added team performance search option. |
Supervisor Tasks >> View Team Performance |
|
Add and Schedule Agents for a Queue. |
Supervisor Tasks >> Queue Management Summary |
|
Introduced Cisco Webex Experience Management Gadgets. |
Cisco Webex Experience Management Gadgets |