Make a Call
Your status must be Ready or Not Ready to make an outgoing call.
Note |
Finesse supports the use of any ASCII character when you make a call. Finesse converts letters typed into the dial pad into numbers. It does not remove non-numeric characters (including parentheses and hyphens) from phone numbers. All alphabetical and special characters from the phone numbers including #, *, +, and : is supported. |
Procedure
Step 1 |
Click the dialpad icon on the Cisco Finesse desktop. The dialer dialog containing the keypad and a list of phone contacts is displayed. Your administrator assigns the phone contacts. |
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Step 2 |
Click the contact from the list or manually enter the number into the dialpad to make a call.
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Step 3 |
To end the call, click End. |