Overview
Team Message is introduced in Finesse for enabling quick communication within the organization. It enables supervisors to broadcast short messages, which are displayed on agents desktop.
Note |
Customers who upgrade with existing layouts, need to add this component manually from the Default Desktop Layout. |
Key Features
Key features of Team Message are as follows:
Role |
Features |
---|---|
Administrator |
Enable/Disable Team Message on supervisor desktop. |
Supervisor |
|
Agent |
|
Note |
During failover, team message and failover banners are displayed together. |