New Features
VPN-less Access to Finesse Desktop
This feature provides the flexibility for agents and supervisors to access the Finesse desktop from anywhere through the Internet without requiring VPN connectivity. To enable this feature, a reverse-proxy pair must be deployed in the DMZ.
When deployed with VPN-less reverse-proxy, Customer Collaboration Platform can be deployed within the DMZ or can be moved within the enterprise.
For more information on this feature, see the VPN-less Access to Finesse Desktop sections in the following guides:
-
Solution Design Guide for Cisco Unified Contact Center Express at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-implementation-design-guides-list.html
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Cisco Unified Contact Center Express Administration and Operations Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html
ECDSA Certificate Support
Elliptic Curve Digital Signature Algorithm (ECDSA) offers a variant of the Digital Signature Algorithm (DSA) which uses elliptic curve cryptography. ECDSA is an alternate algorithm to RSA.
Customer Collaboration Platform now supports ECDSA and you can make it the default signature algorithm.
For details on how to enable ECDSA, see the show
and set
commands in the Command Line Interface in Cisco Unified Contact Center Express Administration and Operations Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-maintenance-guides-list.html
Note |
WxM does not support Elliptic Curve (EC) certificates. |